Customer Reviews for U-Haul Moving & Storage at Statesville Road

2,775 comentarios

3001 Boxmeer Dr   Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

(704) 900-1311

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 900-1311

3001 Boxmeer Dr
Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The initial staff member assisting me was unable to find my reservation and even struggled to enter payment information. A more competent staff member had to take over the transaction. Additionally, the loading zone is massive but there were no carts to make loading more efficient. When asked about this, the initially helpful staff member said to "search the complex, there are lots of carts." Despite the fact that the statement itself screams poor customer service, it was also a lie. I searched the whole space and the only carts available were mattress carts. Not very useful when moving boxes and totes. If moving weren't so inconvenient in general I would have found another vendor after today's performance.

Chase N.  |  Overall Experience 
Clasificación:
3.0

Christina Diederich was Excellent in Customer Service. Alicia Gourdine was Great in Customer Service. Morgan Harrill needs a Professional Coaching Lesson on how to treat Customers! The Evaluation of UHAUL Information she gave me wasn't exactly explained to My Understanding. I reiterated to her that I didn't quite get the process of Evaluation of Truck before the release. Morgan gave me a UHAUL with two Large Bullet sized holes in The Windshield. The inside driver's cabinet wasn't clean enough for handing it to a Customer. The actual truck I wanted was 17 footer, but ended up with a 15 footer which I wouldn't Release to anyone in My Right Mind!! I could have been an Secret Shopper sent by UHAUL Corporate Office posing as a Customer. In other words, I was sadly disappointed that UHAUL Corporations allowed for this. The Actual Truck I agreed to wasn't the one Released! #Go Figure

Mary Roslyn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY H. 
Clasificación:
1.0

I am a Below the Knee Amputee,with a prosthetic leg, I purchased one of your smaller storage units that sit on top of each other, for some reason the clerk gave me the top unit where I couldn't reach the rope to close the door and after I used my fishing rods that I was storing to reach the rope and got the door closed, it was impossible for me to reach the lock, This was very upsetting because I felt it was done on purpose, she could clearly see my prosthetic leg

Clarence F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH K. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
2.0

Didn't have my reservation. The people were nice but too lazy for everything

soloman W. 
Clasificación:
5.0

They were very helpful and nice at this locating.

Lorne K. 
Clasificación:
3.0

Don’t like that the storage unit is stacked on top of each other made it very difficult to move thing in, had to you the Moveable staircase stairs in order to get to my unit

Mariah F.  |  First Impressions 
Clasificación:
2.0

Not Threaten to cancel my reservation if my team members are late or running behind on the pickup time. This was very disheartening and unprofessional the way I was spoken to in reference to the delay in my team members being there to pick up equipment. No understanding or grace at all.

ADAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Markele H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMARCUS T.  |  Overall Experience 
Clasificación:
5.0

The online checkout didn't work.

robert H. 
Clasificación:
4.0

Check in process went smoothly. It was a long wait in the lot to get the trailer connected and get on my way. Could have used a little more help outside getting everyone on their way.

Shawn B. 
Clasificación:
2.0

Please stop over charging your clients. It isn't fair to do this to clients and not help fix it. I am not happy with the fact the store over charged me by $105.

Toria B. 
Clasificación:
5.0

Why? I did the reservation the location near my home and then I received email with different location 35 minutes away from my home and they didn't have any truck for me finally I called your supervisor in the Charlotte area and she help me getting the truck in other location. I supposed get the truck by 6:00 AM ….finally getting this by 8:00 ??????

HUMBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald T. 
Clasificación:
4.0

I had a reserved a 10x10 storage area three weeks ago and called 5 days before the start date to confirm the availability. However after driving for 3 days from NYC to Charlotte in a one way U-Haul rental, I was told upon arrival that no 10x10 storage was available. The manager was able to find a 10x15 so it worked out but I was disappointed that a confirmed reservation could not be honored. This calls into question any reservation made with U-Haul.

Rakesh R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUSEF F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bennie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K.  |  Overall Experience 
Clasificación:
5.0

100 %

SWALEHO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOMINIQUE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeanne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy M. 
Clasificación:
2.0

The unit I rented was already being used and there were no other units available. Then when I got a refund by receipt I still have not received my refund to my bank account.

DAVID S.  |  First Impressions 
Clasificación:
5.0

None…I love the online check out services.

LYNDRELL E. 
Clasificación:
2.0

I made a reservation days in advance and when my husband got to the location they said they didn't have a truck for us. The website states a reservation guarantee or $50 if unavailable. They didn't want to honor this. Finally someone came from the back and said they had a truck for us. Not sure where the communication breakdown was this was very distressing as we just fly up for this reservation.

Peter R. 
Clasificación:
1.0

bad section of town and hard to get to

LISA P. 
Clasificación:
1.0

Someone broke into my units and went through boxes and stole things…I had several phone calls saying that my units were off track, nobody at Uhaul fixed the issue so when I arrived it was a mess, that’s how I knew someone got into my things…

JESSICAMARIE B.  |  Overall Experience 
Clasificación:
1.0

terrible location, can't get in or out, extremely difficult to get across traffic

Jonathan A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessie R. 
Clasificación:
5.0

The staff that were in shift today 6/19/22 were phenomenal.

Jhanique L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristel B. 
Clasificación:
2.0

The storage unit was not advertised correctly. The 5x5x10 and the 5x10x10 are priced exactly the same and the photos of both listings show a 5x10x10 unit. So as this being my first time renting a unit I assumed they were the same. They were not and I needed a 5x10x10 unit. The girl was very helpful in cancelling my unit since the size I actually needed was not available. This was frustrating because we had to extend our moving truck for a day until we could find a new unit somewhere else.

Cat D.  |  Overall Experience 
Clasificación:
2.0

No one was in the store. No one greeted customers. I received no direction on what to do or where to go.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA D. 
Clasificación:
2.0

Staff unresponsive when arrived - four staff behind counter and helping one person - no recognition, eye contact, or "I'll be right with you." When there was an issue with my reservation (it had somehow been cancelled - they created a new one but the price had gone up from my reservation), they had me call customer service to straighten it out. When I asked why they would not call, the answer was "I'll be on hold as long as you are" Customer service was good and transferred me to the scheduler in the same city. I just took my phone to the person on site and had her speak directly to work it out.

David Z. 
Clasificación:
5.0

Great customer service clean building

rico c.  |  First Impressions 
Clasificación:
3.0

Very clean

Pater P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja C. 
Clasificación:
5.0

The staff treat me real nice at this Uhal on Statesville Avenue

byron K. 
Clasificación:
5.0

Each visit has worked out well for this location

Carrie G. 
Clasificación:
3.0

The first trailer had a blow out and damaged my passenger back door after only driving it for less than 10 mins and had to turn around to get another trailer.,They took pictures of the damage.The truck was cleaned. Browning Movers was the worst moving company I have ever had n they didn't finish the job. I had to pack my own truck n finished the job by myself. This company was recommended through UHaul.They also damaged my dresser.

Anita M. 
Clasificación:
3.0

Truck was filthy on the inside when we we picked it up.

Michael J. 
Clasificación:
3.0

Returned truck to drop-off area. No one came to check me in. Went inside and no one was inside the store. I parked and used the website to check in. Tried to find key drop box and could not find it.

Carlos W. 
Clasificación:
4.0

Auto carrier was difficult to return. The lady helping me asked me to place it in a location that was very difficult to get the 26 footer and auto carrier…….

Domingo R. 
Clasificación:
5.0

Excellent service, truck and experience. I will use and recommend UHaul to everyone. Thank you!!!!

Timothy J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Eva G. 
Clasificación:
1.0

Agent , older female was eating and not professional at all

Sharonda F. 
Clasificación:
1.0

The staff was very unprofessional and no help or accurate information was giving on arrival to pick up. Staff members lack knowledge of U-haul equipment and professionalism as well.

Sharonda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashanda M. 
Clasificación:
3.0

We rent from here very often with our cooperate account. Most of the time the trucks are left with very little gas sometimes even on Empty. They don't look to be cleaned after each rental either.

Robert F. 
Clasificación:
5.0

Special thanks to christina and the staff that helped me call the claim department.

Monica M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheelagh D. 
Clasificación:
4.0

Employees friendly. Very busy location, but I was help in a pleasant manner.

Deion M. 
Clasificación:
5.0

awesome service the clerk was basically running everything by herself and I was very impressed

Mahabereta N. 
Clasificación:
5.0

Cashier was friendly and polite, made the moving process bearable

Tiffany T. 
Clasificación:
1.0

There was a female employee who answered the phone and became very rude about my delivery and hung up on me. I called back several times and she would answer and hang up or just place me on hold and never return. It took me 2 hours to get thru to the traffic manager who was kind and made sure my delivery happens as paid for and planned. This employee should be fired and not allowed to be a representative for UHaul.

Andrew J. 
Clasificación:
5.0

The staff is awesome! The ladies were friendly and helpful from beginning to end.

Angela H. 
Clasificación:
5.0

Everything was amazing and I kept it past my expected time and not one time was I hassled. Thanks for the great service

Debrah B. 
Clasificación:
1.0

I was overcharged for the price of my van rental. When I received it the mileage was different than what was reflected on my order. The truck was not clean had cigarette butts all in the front of the van. I took photos. I will never come here again. My check in experience was good. Christina I believe is who checked me in and she was great.

Gabrielle O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Virgie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

Customer service was good but truck was in rough condition

Ethan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarrett L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

The customer experience at U-Haul can be much better. The U-Haul staff needs training on human interaction.

Carlos T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom K. 
Clasificación:
3.0

El cliente no dejó un comentario.

PEDRO C. 
Clasificación:
5.0

N/C

Maurice C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

QUINTIN P. 
Clasificación:
1.0

The paper lie, about how much gas ,was in the truck. It wasn't a full tank of gas. It was a 1/4 of tank of gas. I didn't realize it, until I was at the my destination. The receipt showed me how much was my refund. My bank account showed something totally different. I had put the gas back in the truck. The truck had needed a lot of work to It. The brakes, steering column, transmission and etc. Stopping at a red light, The truck will jerk and go forward a little. You have to drive the truck with both hands real tight on the steering wheel. The truck shakes real real bad. The only good thing that happened, I have a chance to move some of my things not all. Now I have to rent another truck to move the other things. It was so bad trying to drive it, I was late returning the truck. The truck that was rented, was big enough to move my whole 726 sqft. Couldn't do that. Because when you the drive truck it wasn't shifting gears. Bottom line the truck wasn't pulling.

Leandy H. 
Clasificación:
5.0

There was a confusion with the UBox pickup using a small pickup truck but the staff helped and replaced it with the 15 ft truck so we can move out things. To improve, have more trailers for the uboxes because many are just picking it up.

Vianca B. 
Clasificación:
5.0

Everything was great. Staff was friendly and competent.

Warren N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake B. 
Clasificación:
5.0

Gracias

CALEB A. 
Clasificación:
4.0

Everything went well, if all things go this well there nothing I can add to it.

James S. 
Clasificación:
5.0

Service was great. Nothing to improve

Raymond M. 
Clasificación:
4.0

El cliente no dejó un comentario.

olivette H. 
Clasificación:
5.0

There was a young lady there that was quick and efficient. She made the entire process stressless and it was much appreciated.

George H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tinmakel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis W. 
Clasificación:
5.0

Customer service was humble and business professional. I appreciate the experience and I will use this location for my next transition in the future.

Jevon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate B. 
Clasificación:
3.0

System was very slow on Saturday. I recommend you update your IT System. Associates were pleasant and professional.

Vanessa H. 
Clasificación:
4.0

N/C

Matthew G. 
Clasificación:
5.0

nothing

etolia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber P. 
Clasificación:
3.0

The on site agent was fantastic. She deserves a raise or some help. Even though customers were four deep, she kept a pleasant and professional demeanor, and moved thought the process quickly and efficiently.

Brian K. 
Clasificación:
2.0

As I have been complaining since I got the vehicle from you guys that y'all put me and my items in jeopardy the poor maintenance on the vehicle was not even up-to-date the check engine light kept going off so was the lights on the dashboard the dashboard information was not even correct and I'm getting charge for it I have been requesting for someone to give me a call I have also been requesting for someone at the store to give me a call about something that was left at the top of the dashboard which is my garage key no one has even gave me the customer service that I am due and for you to overcharge me is very misleading

Daniella S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talya G. 
Clasificación:
4.0

Ninguno

Cassandra W. 
Clasificación:
5.0

The two African American women who assisted us during the check-in and check-out process were phenomenal! Excellent customer service. 5 stars!!!!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diamond B. 
Clasificación:
5.0

Nothing. Overall experience was excellent!

Jose T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED O. 
Clasificación:
5.0

Everything okay.

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY T.  |  First Impressions 
Clasificación:
2.0

The customer service was great! I was not happy once I got to the storage room. It was to far around the back for me, then it was too far from the entrance. But to top that off, when I opened the storage room (1310) it had a black box (rodent catcher) inside of it. That was my biggest problem with my storage room. I can't do rodents at all. I was told it is required in the state of NC for all storages to have; but not true because I have a current storage rental that do not have the black box. The employee told me it was not for rats, it was for the bugs that would come from another unit. Either way, I can't do rodent's or bugs, so I was not happy about the storage rental, so I cancelled my rental of the room.

Tinmakel N.  |  First Impressions 
Clasificación:
4.0

Just need more people working, this location is busy

TRACY B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

BRIDGETTE H.  |  First Impressions 
Clasificación:
5.0

I can't remember her name but the ASM provided the best customer service. Fast and friendly!

Tecora L.  |  First Impressions 
Clasificación:
3.0

Addis all staff is recommended. I waited over 10 minutes to be served

Donald E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony A.  |  Overall Experience 
Clasificación:
5.0

you guys are great

nicolas B.  |  Overall Experience 
Clasificación:
2.0

Although Alicia was pleasant, I had a storage unit(1901) at this location for about almost 3 years. Somehow my lock got cut off my storage unit door and a green tag was put on the door of my unit and per the system, I had moved out the unit. Which I didn't move my stuff. I'm not sure if any of my stuff is missing but when I move out the unit I will inform management. I will be moving my stuff soon.

Vonnesha M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

scotty c.  |  First Impressions 
Clasificación:
1.0

During my tenure, the management changed hands and during that time my storage space got infested and my insurance claim was rejected for my loss. A few months later the management did repair the issues of my space and did allot me time to retrieve my items. While my bill was comp'd, I still got phone calls and emails for bill payment. I ignore them, but it is so annoying . The time frames and communication, and maintenance were not professional, but the attendants were very nice about it. I am grateful for what I could retain, but due to the amount of infestation, I did not trust the idea of nests inside of my electrical equipment and was still rendered a major loss from my perspective .

Marlena S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty F.  |  Online Move In 
Clasificación:
3.0

I felt my things were secure but concerned about an odor of something died or raw meat left in a unit.

Synthia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TITUS W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICAMARIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara B.  |  First Impressions 
Clasificación:
5.0

I was able to access my storage unit without any problems. When I needed assistance with the doors being inoperative someone assisted me right away. Very good friendly customer service.

diane s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlett w.  |  Overall Experience 
Clasificación:
5.0

Everything went as planned the staff was excellent.

Theresa R.  |  First Impressions 
Clasificación:
5.0

They were very helpful

MONICA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqualine S.  |  First Impressions 
Clasificación:
4.0

Ninguno

Antonio P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL B.  |  First Impressions 
Clasificación:
1.0

The staff at Charlotte location were unfriendly and did not want to help at all even the call center or whoever they transferred to was unfriendly. they didn't leave a loading dolly and packing pads which we ordered and paid for anyways before I left a comment called and talked but no help there either. I can go on and on but what's the point. Didn't get my money back. The third party loaders they were the worst they took 6 hours for a 2 bed room. The foremen said don't tell my boss just pay us directly, very unprofessional, I understand they get paid by the hour but this is not the right way. Never had such bad experience. left a bad taste. Second time with U Haul and will be the last time ever. I can go on but no point nobody cares. so I am going to leave it here. The Worst customer service ever.

ashley K.  |  First Impressions 
Clasificación:
5.0

Very nice staff.

Tony A.  |  First Impressions 
Clasificación:
5.0

The team on statesville road provided excellent service over the many years I occupied rental space in their facility. Responsive and helpful even over the phone and through the pandemic. I would highly recommend this location.

MARCUS B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

linda c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesha F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia N.  |  First Impressions 
Clasificación:
1.0

Would appreciate if the reservation process actually secured a desired unit to avoid showing up and not having the correct unit.

daniella c.  |  Overall Experience 
Clasificación:
1.0

Made a reservation and informed the gentleman what size I needed and what for to only show up and have the wrong unit and had to scramble to find another.

daniella c.  |  First Impressions 
Clasificación:
5.0

Conveniently located, easy access and well lit.

Alicia L.  |  Overall Experience 
Clasificación:
5.0

Thank you guys so very much Excellent customer service skills

linda R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Debora S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven Z.  |  First Impressions 
Clasificación:
5.0

Customer service representative very nice and helpful..even when though I was having a bad day..sorry

Hikka j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshall W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thon S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

buck m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

jenee h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Charissa S.  |  Online Move In 
Clasificación:
1.0

I turned in an online move out on the 13th of October due to no one being at the front desk when we stopped by on the way off site. On the 24th of October, I am receiving emails regarding my bill... I was told walk thru's were to be completed on the property daily; which clearly isn't happening or I wouldn't have received an email reminding me of a bill. I have called this site multiple times to confirm my move out, of 6 calls, 1 was answered. Terrible. Would not recommend to anyone.

Chelsea M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Taronya G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique Y.  |  Overall Experience 
Clasificación:
4.0

This was my first time using a storage so I have nothing to compare it to, but the storage bay doors were not working correctly when moving in.

Nataki S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chardeya b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tammy b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY L.  |  Overall Experience 
Clasificación:
1.0

I have never been treated so bad in my life as a customer until now from Cindy Madison in the Statesville store on Boxmeer dr charlotte nc . The regional manager name Buck was so bad saod that he was calling the police if o called with a question as to why he kept cancelling my reservations. These folks wete aweful and they repesent a brand that we all use UHAUL!! This should not be swot under the rug becayse people should not be treated this way...I want to soeak with corporate!!!

Rosine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

James W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

william h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd P.  |  Overall Experience 
Clasificación:
4.0

I haven’t used the access hours yet

DOMINIQUE M.  |  First Impressions 
Clasificación:
5.0

Anytime I needed help the girls up front would greet me if they were busy, very attentive to any concerns and even watching their interactions with other customers they were excellent and very knowledgeable to each and every customer. Highly recommend this facility for storage and or moving needs

Jane T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne B.  |  Overall Experience 
Clasificación:
3.0

The office area is nice and updated but the storage unit area is a little dated with uneven floors so your items can fall off the carts on your way to your unit. All of the key pads don't work for you to gain access to the storage units. There was also water leaks in my unit the very next day as it was raining the day I moved in and the day after. The leaks were fixed the next day and are holding so far.

Stephanie D.  |  First Impressions 
Clasificación:
4.0

Cindy Madison is one of the most honest and dedicated moving and storage specialists I have ever met in my life. She customized and arranged a plan of service for me without having met me in person, and using only information about my needs provided by phone and email. When I arrived, the arrangement for my Ubox service needs was already made available. All I can say is I wish I would have transfered to this location months ago when I was feeling stuck and hopeless at a previous location. I hope Uhaul will have customer support specialists contact customers every 3 weeks to see if relocation is what they need, as remaining àt a location that is causing one problems usually never results in problems being resolved.

Amanda J.  |  First Impressions 
Clasificación:
4.0

The calling was a pain. You could never get the location directly it was a call center and they knew nothing

Mantoris R.  |  Overall Experience 
Clasificación:
5.0

The manager here went over and beyond my expectations! Thanks Cindy

Tiffinie P.  |  Overall Experience 
Clasificación:
5.0

This u-haul location is very helpful and friendly. I recommend them!

Mariah W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Letitia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raylene L.  |  First Impressions 
Clasificación:
3.0

First the staff member assigned me to a unit that had someone else's lock on it. So we had to wait for her to assign me a new one. She told me I could bring my own lock. Then I went in to grab something yesterday and there was a second lock added to our unit by the Uhaul team. We called the front desk to ask why and have it removed when a second staff member said that the first lady never switched our storage unit in the system. So I was late to work because I had to wait for the last to come and unlock the unit. She then informed me that I was not allowed to only have my own lock and that I would have to use Uhauls lock as well. Needless to say this was a bad first impression the company has made on me.

Jalisa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

darius b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Darrin J.  |  Overall Experience 
Clasificación:
2.0

The staff's inability to know what units were available cost me 150.00 of extra time for movers. I was told I would be contacted about this within 3 days from corporate and have yet to hear anything. Unacceptable

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAYSHONDRA M.  |  Overall Experience 
Clasificación:
5.0

Easy to access and very helpful/friendly staff!

Brittany H.  |  Overall Experience 
Clasificación:
5.0

This storage facility is absolutely great!

LaVerne A.  |  First Impressions 
Clasificación:
1.0

Allowed me to reserve a unit that wasn't available although the territory representative assured me that they would be able to fix that at the location. Got there and was told I'd have to take 4 much smaller units which caused me to unfortunately have to get rid of some of my furniture. Then the guy had the nerve to tell me i couldn't dispose of the furniture on the property when there was a huge mess of a dump in the back. A buch of I don't knows and we can't do thats. Incompetence all around. Extremely disappointing and i would like to be made whole but i bet I'd get another we can't do that.

Marcus S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

angel j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANNIS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nala J.  |  Online Move In 
Clasificación:
2.0

Staff is not trained, rude and disrespectful

luis s.  |  Overall Experience 
Clasificación:
4.0

Would use them again.

Christy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MELAKEA M.  |  Overall Experience 
Clasificación:
1.0

The location has poor management and employees failing due to poor management. I wish I never put my things at that location please call I'd gladly explain

NICOLE L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARENCE W.  |  First Impressions 
Clasificación:
1.0

I reserved a unit online, to reserve it you had to leave a deposit and I did. The day of moving in after packing a 27 foot truck, they had no information regarding my reservation. Thank God I took a picture of my reservation with my cell phone and it was saved in my phone. I provided them with my name and they pretended they didn't see the information. I provided them with the reservation number and now they were able to see the information. I was told, they did not have the unit I reserved. Therefore, they said they would provide me with a unit that equal up to what I reserved. I was completely satisfied until I attempted to move in the unit and the size did not equal to the size I was promised. So we had to take the items back home because the office was closed and the size did not fit my items. I rented the truck for 1 day therefore, I had to return the truck the next morning. We all know moving is a nightmare. I had night terrors with Uhaul. I called 1-800-go-uhaul and spoke with customer service and provided them with my experience and asked for the CEO's information, the representative asked me to call the location before I contact. After reading the information from Uhaul, asking me to try to resolve any disputes before leaving a feedback. I called and on hold for 25 minutes. I can't.

Patricia G.  |  First Impressions 
Clasificación:
5.0

It was a busy Saturday morning. The young man taking care of me was having some problems with the register but was able to get me out quickly . He also carried my boxes to the car for me which I greatly appreciated.

Carol B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandon S.  |  Overall Experience 
Clasificación:
4.0

Very good

Christy W.  |  First Impressions 
Clasificación:
5.0

Staff professional & demonstrated great Customer Service.

CHARYLE P.  |  First Impressions 
Clasificación:
5.0

Had my stuff in storage for 2 years and never had any issues.

HEATHER M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roderick W.  |  First Impressions 
Clasificación:
5.0

Keep Up the good work Uhaul,Much appreciated,!!!!.

garth m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shatari s.  |  First Impressions 
Clasificación: