Comentarios del cliente para U-Haul Moving & Storage at Statesville Road

Yesterday, 3-25-20, was my first time being there/renting a van there. I arrived around 10:15. There were 5 sets of people there, each with two people, except for me. I was alone. The two ladies were managing fairly well and multitasking with the customers. Although I understand social distancing, I didn't like having to yell my personal information over to them while others were in the store. Although I figured it out later, I wish someone had gone over the basics of the truck with me since I had not rented before.

Clerk was really rude. Not very helpful

We purchased a TV Box..Box was damaged. Just need to make sure large boxes such as these are not damaged before selling them. Cost me 20.00

everything went well. quick process to get in-processed, hooked up with trailer and ease of return.

The only problem I had was taking the picture of my drivers license. The app didn't work on my phone (Samsung Galaxy )

The young lady was so helpful and informative

Great service and value provided by the onsite staff!

Address says its on Statesville rd. Its not, its on a street off statesville road and is not visible from Statesville rd. Directions on the website should be better.

Upon arrival only 1 employee helping customers in lobby, 2 of us waited approximately 15 mins to be helped which pushed. My 4hr rental time behind schedule. The van that I reserved wreaked of WEED, so much so that it was as if someone just finished smoking in it. I told them that I needed another can since the first one smelled so bad. It's been a while since I've rented from uhaul and I'm not sure that I would rent from you again!

Just keep what doing what you're doing. My experience was really good.

Nothing that I can think of. The staff at this location was very friendly and professional. They were super helpful.

I made a reservation for 2/29 @ 9am when I got there they told me they did not have a truck for me and that I would have to go to another location pay for extra mileage that was NOT in my budget. I had PAID movers to move my items at a certain time and for this to happen is UNACCEPTABLE PERIOD!!!! No one cares the attitude is "oh well who is next" I pick that location due to it being close to where I was moving and not have to pay for additional mileage. This company needs to re-evaluate making a reservation. Whats the point of making it if you are still putting people out of their way and making it an inconvenience to them?? This was one of the worst experiences, especially for people that have other things going on. I know this is falling on deaf ears because I've heard of this happening and you all STILL have not done ANYTHING to fix this problem.

From checking out to checking in it was a great experience

Good job

I was greeted and asked for assistance when I stepped in the building. The associate was pleasant and explained the process and the price of everything. The truck was in excellent condition. When I brought the truck back, the associate was pleasant and the process was quick. I would highly recommend them.

Employees need to give better direction to the their storage unit.

Had complications getting through the door to get to my unit card wasn’t working.

Make the key drop-off more visible.

I was one mile over the estimate and was charged for it. Even though I put more gas in the vehicle that was in it when I started. Seems to me I could have gotten a break on that one mile.

Professional staff with good customer service skills. Keep up the good work! ??

The young Lady that assisted me wasn't very pleasant. The credit card equipment wasn't working properly. Debit card Info had to be entered manually. Equipment BP3230Y AJ64760-AZ, Had a default. The engine would shut down while stopped at Intersection and restart upon brake release. Intake Attendant was informed upon return. Unable to use truck for time intended. Returned after 5 hours in my care.

Friendly service. Everything was as I expected

Truck which I got is stinking with cigarette smell. While dropping off the vehicle I have reported this to the agent. Even he acknowledged the same that the truck is smelling. Since I was in a rush yesterday and I had 2 hours only to move my house I didn’t had a chance to report.

More front desk personnel

They were very informative, and friendly, they made me feel a part of.

You charges way to much. I reserved it for 4 hours...brought it back in 2. Gave me the truck with 50 miles to E..I used 30 miles I put $10 back in the tank and it put more in the tank than what you gave it to me on. I ended up paying $92 for 2hrs..Absolutely ridiculous..then you charge me $13.50 for gas...WTF!!...Never again.

we Rented a 6x12 enclosed trailer to move house goods and light furniture. Customer service was great-renting and return. The trailer had surge brakes and pulled like it wasn’t ev n there. A very good experience.

I was told i could update my drop off location later then was hassled by some othe Uhaul representative everyday to update my drop location immediately. I paid for appliance dolly and it was broken. It took 6 hours on the phone to finally get in touch with a manager who delivered one to me. Otherwise this would of been a 3 star review.

Uhal sales representative offered 50 dollars..... Also when I called and also if the trailer is returned for 2 or 3 days out of 5 days they promised to give me refund. Later nothing was offered to me .. Also I payed for dolly and it’s not provided with the trailer . I am not at all satisfied with the service provided by uhal .

There is nothing you can improve upon from my experience. My only issue is that the location is a bit hidden away.

Very convenient and staff kindly accommodated my needs.

Very friendly staff...my agent was Erica, who was awesome. Fast Service excellent facility wide choice of vehicles to rent from...great store

Fantastic experience at this location! Great staff and the manager was on the premises making certain everything ran smoothly. I will be a return customer for this outstanding U=Haul location.

zap

Extremely inconvenienced several times by rude staff. Was promised a refund for a lock due to an issue by Robert and never received a check in the mail.

Great friendly staff at this location. Andre McDonald was very helpful with my equipment return.

Clone two of your employees-Sheree Haymes and Robert Lovick because they both went out and beyond to help. I watch them while I was waiting and they treated everyone the same with A1 superb customer service. Uhaul have come along ways and it's all good.

Better customer service. The representative acted as if she didn't know anything about my reservation and was not that personable. The price quoted online was more than what I had to pay in the store. The truck I ordered online was not what I received when I got to the store. The truck smoked and spewed out fluid the entire way to our destination and had a bad smell on the inside.

They were professional, friendly, and the price was reasonable. The truck was in excellent condition. I was very pleased.

We returned the equipment before my term is end and I was charged because I use their Key drop. They didn't offer to return in different location

Always the best service from this location!

The staff was excellent and the modern style van are sweet.

The CSR was absolutely amazing !! She made everything so easy.

none

Very difficult to find the location. I would suggest making sure that mapping apps such as Waze, Google Maps, etc have your correct actual location with a turn to get back to your location. Also, a sign for those of us who are traveling south on Statesville Rd. I only saw the sign when I turned around and was coming back north.

Love the convenience of it! I rented a van to be picked up 1 hour later that was incredibly affordable. Great option!

Everyone was polite and courteous and was able to work with my changes that I had to make and took the time to answer all questions and concerns

Wanted to extend rental agreement for 4 hrs. and was denied. Requested final charges prior to leaving facility and was told that she only entered information in the system and had no idea what the final cost would be. Stated that the information would be forwarded to me in email.

Need improvement for assistance

Great customer service even though she was a 49ers fan.

I wasn’t pleased with the truck that I received in Georgia. It shook and rattled all the way to North Carolina. It had roaches in it and they got into my clothes and my appliances. The storage facili

They were amazing. I suggest that they have indoor water machine for clients and staff

good services

It was clean and did the job we needed.

I have had terrible experiences with the authorized dealers, and had tried to find ways to stop using UHaul. However, this was a great experience and will continue using this location!

No comment

From start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend

Great service

Couldn't figure out why there wasn't a place to dispose of trash other than the bathroom

I was very pleased with the fast and professional service I received when renting an internal storage space. Thank you!

Great employees!!! Very knowledgeable and helpful. Also very well maintained building

Throughout my cross-country move, UHaul personnel wer friendly and helpful in both Phoenix and Charlotte. The customer service was extraordinary. I highly recommend the UBoxes for moving.

Understaffed for a Saturday. No communication between MovingHelp.com and U-Haul - Conflicting information on what Delivery and Unload versus Delivery pricing included.

UBox rental was a great experience. Delivery as promised and service excellent.

Pleasant staff extremely clean facility. Best Uhaul we’ve been in

N/A

Misty was extremely polite and very helpful. She made great suggestions for solutions to meet our needs.

Great customer service

Great Customer Service!!

I am very pleased

When I got my email alert that my 2 pods arrived from CA, nobody did a follow up call to tell me I could pick up my items. It was difficult trying to get that arranged. Other than that, it was good.

Misty was great!!

I've used this Statesville location Uhaul on several occasions and I'm always happy with my experience

I never went to a location but the entire process made my move so much easier.

Great experience and helpful staff. Thank you everyone

I had a great experience using uHaul for my move from Salem, NH to NC. I would recommend uHaul for such services again. Thanks Dennis & Laura Leslie

Thank you

Although there was initially a huge error & issue, MISTY was super helpful, understanding, & accommodating. I received a call following day saying everything was resolved - Cammie was amazing too!

Great people to work with. Service was excellant.

construction at the yard slowed up the time to obtain the u-box but overall things went well.

I used the U-Box service. It was by far the most reasonably priced option for my cross country move. Delivery to my new home was convenient and easy.

Staff was very unfriendly.

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Kim is professional, personable, and knowledgeable! It was a pleasure doing business with her!

Before you auctioned off my things I called numerous times to see if I could set up a payment plan and the dispatch would never ring me through to you and I could never get in touch with anyone.

Thanks for Everything

Cammi in Noth Carolina and Ariel in California very helpful, other than that, this a HORRIBLE experience, we were billed multiple times, Communication from U-haul, was terrible at best.

Unfriendly, reckless and completely ridiculous

The service was great!

very pleased on every help y6ous gave and the delivery of my boxes, thank you and a big thank you to camie

Convenient location, friendly and efficient employees.

Staff was friendly and professional !

I'm still awaiting a credit on my credit card for a partial refund that I'm due and I'm not sure that I'll get it.

Didn't go to the facility, Tammy came to me. She dropped off my u-box and came and picked it up. She took the time to tell me what was going on, worked with me to schedule the pick-up. 10 out of 10

There is a nail sticking out of the counter and the nail cut my little girl's back while we were standing there to check out. I told the older man behind the counter and he was rude and didn't care

Great experience!

By review I shouldn’t have to respond poor poor poor

My boxes were left out in a large rainstorm upon their delivery from the origin point and the staff didn’t inform me for two weeks. Inadequate # of delivery drivers led to poor scheduling.

thanks

Rental of the truck was fine. Communication on the arrival of our UBox was terrible. Only my phone calls were able to make it available for us to access. You need to work on communications.

U Box ship from SD to NC. Horrible experience trying to get the box once it arrived in NC. Could not be delivered for 2 weeks after it got here. They are extremely unorganized. Will never use again

I’ve given the office a call with discernment of my experience and still haven’t received a call back. I’m very sadden with the service we’ve received being that I always use U-Haul for moving needs.

The only major complaint I had was with the lack of employees available. No matter what time of day I went up there, there were only 2 people working which makes the line dumb long and extremely slow

Tammy was very friendly and helpful. I’d recommend u-haul to others

The GM was very helpful.

No particular comments or concerns

The guaranteed date of arrival was 4 days late. I was promised that my 2 U-boxes would be ready for pick in the AM, however my movers had to wait for an hour before they could load at 1PM

I appreciate the assistance and friendly staff.

Excellent service and friendly staff. Everything done on time with out delay. Shipment came ahead of time.

Staff was not prepared for UBox pickup. They seemed very understaffed causing a long wait time for pick up of Truck/UBoxes several customers had quite a long wait. Only 1 employee working

Thanks

I rented Uhaul storage cubes. I would like to share that Lisa did a fantastic job throughout my storage period. She was always on time or early, and provided excellent customer service at every turn!