The team on statesville road provided excellent service over the many years I occupied rental space in their facility. Responsive and helpful even over the phone and through the pandemic. I would highly recommend this location.
MARCUS B. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Statesville Road
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Would appreciate if the reservation process actually secured a desired unit to avoid showing up and not having the correct unit.
daniella c. | Overall ExperienceMade a reservation and informed the gentleman what size I needed and what for to only show up and have the wrong unit and had to scramble to find another.
daniella c. | First ImpressionsConveniently located, easy access and well lit.
Alicia L. | Overall ExperienceThank you guys so very much Excellent customer service skills
linda R. | First ImpressionsCustomer service representative very nice and helpful..even when though I was having a bad day..sorry
Hikka j. | First ImpressionsI turned in an online move out on the 13th of October due to no one being at the front desk when we stopped by on the way off site. On the 24th of October, I am receiving emails regarding my bill... I was told walk thru's were to be completed on the property daily; which clearly isn't happening or I wouldn't have received an email reminding me of a bill. I have called this site multiple times to confirm my move out, of 6 calls, 1 was answered. Terrible. Would not recommend to anyone.
Chelsea M. | Overall ExperienceThis was my first time using a storage so I have nothing to compare it to, but the storage bay doors were not working correctly when moving in.
Nataki S. | Overall ExperienceI haven’t used the access hours yet
DOMINIQUE M. | First ImpressionsThe office area is nice and updated but the storage unit area is a little dated with uneven floors so your items can fall off the carts on your way to your unit. All of the key pads don't work for you to gain access to the storage units. There was also water leaks in my unit the very next day as it was raining the day I moved in and the day after. The leaks were fixed the next day and are holding so far.
Stephanie D. | First ImpressionsThis storage facility is absolutely great!
LaVerne A. | First ImpressionsThe location has poor management and employees failing due to poor management. I wish I never put my things at that location please call I'd gladly explain
NICOLE L. | First ImpressionsI reserved a unit online, to reserve it you had to leave a deposit and I did. The day of moving in after packing a 27 foot truck, they had no information regarding my reservation. Thank God I took a picture of my reservation with my cell phone and it was saved in my phone. I provided them with my name and they pretended they didn't see the information. I provided them with the reservation number and now they were able to see the information. I was told, they did not have the unit I reserved. Therefore, they said they would provide me with a unit that equal up to what I reserved. I was completely satisfied until I attempted to move in the unit and the size did not equal to the size I was promised. So we had to take the items back home because the office was closed and the size did not fit my items. I rented the truck for 1 day therefore, I had to return the truck the next morning. We all know moving is a nightmare. I had night terrors with Uhaul. I called 1-800-go-uhaul and spoke with customer service and provided them with my experience and asked for the CEO's information, the representative asked me to call the location before I contact. After reading the information from Uhaul, asking me to try to resolve any disputes before leaving a feedback. I called and on hold for 25 minutes. I can't.
Patricia G. | First ImpressionsStaff professional & demonstrated great Customer Service.
CHARYLE P. | First ImpressionsThe site manager wanted my business with U-Haul. Site manager was helpful and staff was friendly.
dale p. | First ImpressionsSo, far I'm impressed. Thank you for your service.
mary w. | First ImpressionsVery helpful easy to locate staff very knowledgable about their facility.
Maurice W. | First ImpressionsGreat Job, Great Service
TONY H. | First ImpressionsThe person who rang me up was very helpful. He needs a raise. He went above and beyond and explained everything thoroughly.
Erika D. | First ImpressionsStaff was very friendly and helpful, and they were very attentive to my truck and storage needs. The store looked very clean and well maintained. I am very satisfied and look forward to my stay with Uhaul. Ms. Gourdine and her staff are some amazing individuals and they have my recommendation for services.
Joshua E. | First ImpressionsFrom start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend
Tracy H. | First ImpressionsExtraordinario servicio al cliente
Alicia L. | First Impressions