Comentarios del cliente para U-Haul Moving & Storage at Statesville Road
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Statesville Road
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Cory P. en
I would start by disclosing all the information and fees. See my complaint to BBB in regards to this.
Rosalind L. en
The employees are definitely on the ball! Always smiling and giving you the best price for what you're trying to accomplish. The trucks are reliable and clean. Go U-HAUL!
Tom C. en
The road leading to the U-Haul location is in real bad shape. The actual location is well run. There is a big difference between this location and the smaller locations. It is far better run.
Kassien S. en
Everything was Perfect!! Thank you.
Alfred R. en
Punctual and very professional. Best service I’ve had in a long time. Thank y’all.
Miranda R. en
I returned the U-Haul truck about 5 minutes after 7. It was supposed to be returned at 7. The lady behind the counter at the store said to leave my keys and she would email me the receipt. I was charged for an extra day and an extra day of insurance for being a few minutes late.
edna M. en
Everything Was okay
Melina S. en
You guys charge too much to use a U haul truck.
eddie S. en
Keep smiling and keep having fun and your custom was a big just to having some of them won't because some coming with an attitude and they have to cope with it but from the Indy experience I had with him yesterday was real real great and I'll give them a 5-star because they handle everything so good and then a truck driver came in and wanted to be rude but the girl hanging herself in the guy did to real good I appreciate that
JaCorey B. en
Was charged for equipment that I never received. No one answers the phone at this location. No one replied to email communications.
yolandi H. en
I am totally appalled at my experience with U-Haul. First and foremost, I reserved my truck on a Friday for the following Monday and the truck that they reserved me was in repair. So, I had to change my move date to Wednesday. They did give me a $50 good faith refund for that experience but on Wednesday since I paid in cash I had to do a $100 deposit. Upon returning the truck I was supposed to receive back my $100 deposit which I did not. I have been on the phone been given the runaround for 2 days and spent over 3 hours on the phone just to receive my $100 deposit and another $25 for the inconvenience. I asked for all my money back because that inconvenience cause me to miss work and money but I guess they don't feel it's right for them to give me all my money back. I will never use U-Haul again and if asked about U-Haul I will never recommend it to any of my friends or acquaintances because evidently they do not care about their customers.
Micah G. en
The app/website utilized to pick up trucks after hours leaves a lot to be desired. I expected a user friendly experience after speaking with the reservation specialist over the phone who assured me that picking up a truck after hours would be simple and straightforward. Once I arrived onsite, I could not successfully complete the pick up online. I called customer service and was placed on hold for almost 20 minutes. I finally reached someone who could help walk me through the process and after about 50 minutes on the phone we finally completed all of the necessary steps to complete the pick up. For some strange reason, the selfie I took and the picture on my license did not match. After receiving a call requiring another party to confirm my identity, we finally completed the entire process which took an hour. This is unacceptable and Uhaul should work to make the process more seamless and less time consuming. All of my issues were with the online and phone customer service. The only issue I had is that even after explaining to the reservation specialist upon booking the reservation I needed a truck to pick up a refrigerator, she reserved a truck without a ramp. We were forced to pick the entire refrigerator from the ground and lift it in and out of the truck without demolishing it which was a feat in itself. There was no dolly included as I had requested. I had no issues with the actual Statesville Rd site location itself.
Richard B. en
Customer service was excellent. Got truck and returned it to Ericka and she made the transaction feel seem less
taylor B. en
I want to thank Daniel and his team for helping us out. Keep up the great work!
Amaury G. en
Take to much time to attend a customer
Steve V. en
Excellent customer service. Very timely and efficient. I was told thank you for using U Haul two times.
Devonte H. en
Make sure the vehicle is inspected once it is returned and not just checking gas or mileage. Also, faster computers and more staff on weekends.
Troy W. en
Pick up location was changed the morning of the pickup. Waited in line for 45 minutes to get trailer. Guy that hooked my trailer didn't tighten the ball and when I went to load the trailer the trailer came off and almost hit my truck but pure luck is all that saved it. This could have caused a major accident if this happened on the highway. There were wires hanging off the trailer when I went to load the vehicle. Finally the hookup guy said this trailer would hold a short bed crew cab sierra. Which it does not.
James K. en
This was to be a 6 day rental. I picked it up earlier than expected. I was charger more than expected. The associated was unable to explain why I was being charged more. I complained on line to customer service. That person explained that due to picking up the trailer early I was charged for an extra day (7) but if I returned the trailer by 4:30 the price would be less. I checked with the associated when I returned the trailer and was told all would be good. Now I finally get my bill a week later and I am charged for 7 days. I am very dissatisfied. I want refund for $14.95 plus taxes and fees.
Sarah M. en
The staff always extend the highest level of quality and service expected from U-Haul Moving & Storage located at 4124 Statesville Rd., Charlotte, NC.
Robert M. en
Rented a motorcycle trailer. When lowering ramp to ground, it is too steep for a 800 lb Harley. Had to put board under ramp gate to keep from scrapping frame of bike. Also, need someone to help push bike up in trailer, due to steep angle.
Lionese S. en
I wasn’t pleased with the truck that I received in Georgia. It shook and rattled all the way to North Carolina. It had roaches in it and they got into my clothes and my appliances. The storage facili
Christy T. en
They were amazing. I suggest that they have indoor water machine for clients and staff
Shmir M. en
good services
Brian L. en
It was clean and did the job we needed.
Christopher W. en
I have had terrible experiences with the authorized dealers, and had tried to find ways to stop using UHaul. However, this was a great experience and will continue using this location!
Catherine G. en
No comment
Tracy H. en
From start to finish I received superb service. The facility was nice and clean, staff was very detailed and professional. Would definitely recommend
RIELESHA C. en
Great service
Hank R. en
Couldn't figure out why there wasn't a place to dispose of trash other than the bathroom
daphne o. en
I was very pleased with the fast and professional service I received when renting an internal storage space. Thank you!
Christian H. en
Great employees!!! Very knowledgeable and helpful. Also very well maintained building
Martin S. en
Throughout my cross-country move, UHaul personnel wer friendly and helpful in both Phoenix and Charlotte. The customer service was extraordinary. I highly recommend the UBoxes for moving.
BRAD C. en
Understaffed for a Saturday. No communication between MovingHelp.com and U-Haul - Conflicting information on what Delivery and Unload versus Delivery pricing included.
Charles L. en
UBox rental was a great experience. Delivery as promised and service excellent.
janet p. en
Pleasant staff extremely clean facility. Best Uhaul we’ve been in
Sheila t. en
N/A
sloat i. en
Misty was extremely polite and very helpful. She made great suggestions for solutions to meet our needs.
Alicia L. en
Great customer service
Kyrea M. en
Great Customer Service!!
Tracy A. en
I am very pleased
Andrea F. en
When I got my email alert that my 2 pods arrived from CA, nobody did a follow up call to tell me I could pick up my items. It was difficult trying to get that arranged. Other than that, it was good.
tiffany r. en
Misty was great!!
jerry r. en
I've used this Statesville location Uhaul on several occasions and I'm always happy with my experience
Ashley W. en
I never went to a location but the entire process made my move so much easier.
SHARON M. en
Great experience and helpful staff. Thank you everyone
dennis l. en
I had a great experience using uHaul for my move from Salem, NH to NC. I would recommend uHaul for such services again. Thanks Dennis & Laura Leslie
Angie Q. en
Thank you
Kenny K. en
Although there was initially a huge error & issue, MISTY was super helpful, understanding, & accommodating. I received a call following day saying everything was resolved - Cammie was amazing too!
michael r. en
Great people to work with. Service was excellant.
ROBERT W. en
construction at the yard slowed up the time to obtain the u-box but overall things went well.
David S. en
I used the U-Box service. It was by far the most reasonably priced option for my cross country move. Delivery to my new home was convenient and easy.
Tony G. en
Staff was very unfriendly.
David S. en
.
James H. en
Kim is professional, personable, and knowledgeable! It was a pleasure doing business with her!
Brooke P. en
Before you auctioned off my things I called numerous times to see if I could set up a payment plan and the dispatch would never ring me through to you and I could never get in touch with anyone.
Jorey W. en
Thanks for Everything
eric b. en
Cammi in Noth Carolina and Ariel in California very helpful, other than that, this a HORRIBLE experience, we were billed multiple times, Communication from U-haul, was terrible at best.
RAVIKIRAN A. en
Unfriendly, reckless and completely ridiculous
latoya b. en
The service was great!
Sandra P. en
very pleased on every help y6ous gave and the delivery of my boxes, thank you and a big thank you to camie
LARRY S. en
Convenient location, friendly and efficient employees.
Debra C. en
Staff was friendly and professional !
AL D. en
I'm still awaiting a credit on my credit card for a partial refund that I'm due and I'm not sure that I'll get it.
mark s. en
Didn't go to the facility, Tammy came to me. She dropped off my u-box and came and picked it up. She took the time to tell me what was going on, worked with me to schedule the pick-up. 10 out of 10
roxanne m. en
There is a nail sticking out of the counter and the nail cut my little girl's back while we were standing there to check out. I told the older man behind the counter and he was rude and didn't care
Joao T. en
Great experience!
KEYON M. en
By review I shouldn’t have to respond poor poor poor
Timothy S. en
My boxes were left out in a large rainstorm upon their delivery from the origin point and the staff didn’t inform me for two weeks. Inadequate # of delivery drivers led to poor scheduling.
ashish a. en
thanks
John M. en
Rental of the truck was fine. Communication on the arrival of our UBox was terrible. Only my phone calls were able to make it available for us to access. You need to work on communications.
SYLVIA G. en
U Box ship from SD to NC. Horrible experience trying to get the box once it arrived in NC. Could not be delivered for 2 weeks after it got here. They are extremely unorganized. Will never use again
Donyai M. en
I’ve given the office a call with discernment of my experience and still haven’t received a call back. I’m very sadden with the service we’ve received being that I always use U-Haul for moving needs.
romneka g. en
The only major complaint I had was with the lack of employees available. No matter what time of day I went up there, there were only 2 people working which makes the line dumb long and extremely slow
Diana L. en
Tammy was very friendly and helpful. I’d recommend u-haul to others
Claire B. en
The GM was very helpful.
Brandon T. en
No particular comments or concerns
Denise H. en
The guaranteed date of arrival was 4 days late. I was promised that my 2 U-boxes would be ready for pick in the AM, however my movers had to wait for an hour before they could load at 1PM
kim l. en
I appreciate the assistance and friendly staff.
SRINIVASA G. en
Excellent service and friendly staff. Everything done on time with out delay. Shipment came ahead of time.
Wynee B. en
Staff was not prepared for UBox pickup. They seemed very understaffed causing a long wait time for pick up of Truck/UBoxes several customers had quite a long wait. Only 1 employee working
Laura B. en
Thanks
David N. en
I rented Uhaul storage cubes. I would like to share that Lisa did a fantastic job throughout my storage period. She was always on time or early, and provided excellent customer service at every turn!