Customer Reviews for U-Haul Moving & Storage at State Ave

5,363 reviews

5200 State Ave   Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave, Next to Apollo Transmission)

(913) 287-1327

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(913) 287-1327

5200 State Ave
Kansas City, KS 66102
(1 Mile W Of I-635 on State Ave, Next to Apollo Transmission)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The drop off location at 5200 State Ave in Kansas City needs to improve their communication. Dropped the trailer off early but they never completed the transaction stating the trailer was returned. I tried calling several times with no success, finally had to physically drive back to that location to complete the process. Quite a pain in the ass honestly.

JIM FRENCH 
Rating:
5.0

Customer did not leave a comment.

Larry Brown 
Rating:
5.0

Customer did not leave a comment.

Barbara Summers 
Rating:
5.0

Hire more service techs to clean out cabs and also fleet techs to check vehicles as mine felt like it was going to explode lol

Benjamin Cossio 
Rating:
5.0

Customer did not leave a comment.

TREMAIN BROWN 
Rating:
5.0

Over all everything was great from start to finish

david bruzon  |  First Impressions 
Rating:
5.0

Fast, easy, price great and very friendly

Katelynn Giles  |  First Impressions 
Rating:
5.0

Fast very easy. No complications. Very friendly. Price is perfect and deals are great.

Katelynn Giles 
Rating:
5.0

Customer did not leave a comment.

Lawrence Adams 
Rating:
3.0

I should be able to be anywhere on location to use the app for the rental. I got through some of the app check out process and then had to go inside. ALSO, when I went inside to rent the vehicle, there wasn't one ready for me yet, and I was there in my reservation window.

Celeste Carlson 
Rating:
5.0

Customer did not leave a comment.

Thomas Mayer 
Rating:
5.0

Customer did not leave a comment.

carlotta Conkiln 
Rating:
4.0

Customer did not leave a comment.

jamille griffen 
Rating:
5.0

Very helpful on getting trailer hooked up and ready and drop off was very efficient

Scott Bentley 
Rating:
5.0

they were great thanks

JAMES HANSON 
Rating:
5.0

Customer did not leave a comment.

Silvia Manriquez  |  Overall Experience 
Rating:
5.0

Store associate Damian C. Was extremely helpful, respectful and knowledgeable. And made my experience easy and understandable. I rate my experience A+

Karen Daniels 
Rating:
5.0

Great location.

Jesse Starks 
Rating:
5.0

Customer did not leave a comment.

Taniesha Locke 
Rating:
5.0

Customer did not leave a comment.

Maria Luna 
Rating:
5.0

Answer the phone with a live person

thea bell 
Rating:
4.0

Great

DON CULVER 
Rating:
4.0

i was very frustrated at the offer to haul a trailer to assist uhaul. it was misleading

DAN PITCHER 
Rating:
5.0

Customer did not leave a comment.

ZACHARY ESTES 
Rating:
5.0

So far so good

KENNETH DICKINSON  |  First Impressions 
Rating:
5.0

I was literally in and out in less than 2 minutes. Thank you

LARRY WALTY 
Rating:
5.0

Customer did not leave a comment.

Lacresha Williams 
Rating:
5.0

Customer did not leave a comment.

Joanna Scharschell 
Rating:
5.0

Customer did not leave a comment.

Omar Hernandez 
Rating:
5.0

People on State were really nice and professional

Leonita Davis 
Rating:
5.0

Customer did not leave a comment.

Yvonne Morris 
Rating:
4.0

You can provide more Handicap Parking for your customers. But overall, your Customers Service Reps were very helpful and friendly.

reather banks 
Rating:
4.0

everything was fine

lisa Lambert-Vaughn 
Rating:
4.0

Customer did not leave a comment.

MARK VOGEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Hatchett  |  First Impressions 
Rating:
5.0

One of the young guys was training the other. He was patient and let the newer guy do all the steps, even though it was right before close of business. I rarely leave reviews. I was really impressed. I manage a business myself and hope my experienced staff train and interact, as these two guys did.

Bruce Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Petty 
Rating:
4.0

i asked a question and the associate said yes you can. On the equipment found a sticker saying no don't do. If i would have not found the sticker saying no i would have done damage to my item and to the rental item. I feel the associate needs more knowledge of the equipment and know the limits of the equipment that is being rented out to the customer. other then that issue all the workers was very friendly and treated me good. overall i was very pleased with my interaction with uhaul

Steven Clark 
Rating:
5.0

Customer did not leave a comment.

Rogelio Ornelas 
Rating:
4.0

The store looked deserted when we arrived. As we approached the counter, we heard a faint voice. The employee remained seated during our transaction. He was polite but didn't go out of his way to make us feel welcomed. He handed us the keys and pointed us toward our rental. He had pointed us in the wrong direction. We found our rental in another row. Not the row he had directed us to. I thought her should have been more emgaging with as his customers.

Joan DeMoss 
Rating:
4.0

Customer did not leave a comment.

Loree Cincotta  |  Overall Experience 
Rating:
2.0

I submitted pictures of gas tank and the time why was I charged a extra $25 for gas and you can see I put the gas back

TYLETHA ROBINSON 
Rating:
1.0

Have the equipment cleaned before renting. If you already charged the previous customer for cleaning the equipment, why rent it out still dirty, and then try to charge me for cleaning too? Let people know that they will need additional information, such as their apartment rental agreement or employment contact, or an additional contact with someone else, before arriving to pick up the equipment. Allow the ability to submit the apartment rental contract in electronic format. Your app requires a new photo of a printed contract. There was no option to access an existing digital document already on my phone. If asking a worker for help with the app, don’t have them create a new rental agreement and try to charge me twice for one rental, even after showing the worker that my bank account has already been charged. They still asked for my payment details. When asking for the supervisor, it would be nice to speak with the supervisor, instead of being told that the supervisor is somewhere else and won’t be able to help you.

Bryan Millet 
Rating:
5.0

Customer did not leave a comment.

Kelly Cunningham 
Rating:
4.0

Customer did not leave a comment.

David Wilson 
Rating:
4.0

Customer did not leave a comment.

jason neely 
Rating:
5.0

The service was perfect and the people were professional I would recommend U-Haul to everyone

Lucinda Clark 
Rating:
5.0

My favorite location 😀

esther richardson-hill 
Rating:
5.0

Customer did not leave a comment.

Derek Weaver 
Rating:
5.0

Customer did not leave a comment.

indiia Cota 
Rating:
5.0

Customer did not leave a comment.

Brandee Wilson 
Rating:
5.0

It was good

Jared Hansel 
Rating:
1.0

I called the location 13 times and the one time they answered, I was told to hold then placed on hold for 15 mins without anyone checking on me.

Octavia Bailey 
Rating:
3.0

Not make he or she walk out to search for the truck alone! No walk around... Just basic business

MARK DOTY 
Rating:
5.0

Customer did not leave a comment.

RAINA CRAFT 
Rating:
5.0

Customer did not leave a comment.

andre wallace 
Rating:
5.0

The battery died while I was filling it up with gas, it took like an hour for the tow company to assist us (no big deal) but he pointed out that the battery seems like someone was trying to unplugged it.

Cesar Bustamante 
Rating:
5.0

Great customer service

Emmanuel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Rhonda Anderson 
Rating:
4.0

1/22/2024

FREDRICK WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaShawn Davis 
Rating:
5.0

Everything went great. Very convenient.

Christone Maldonado 
Rating:
5.0

Customer did not leave a comment.

Michael Harris 
Rating:
5.0

Customer did not leave a comment.

ZACHARY ESTES 
Rating:
4.0

The truck I had reserved was not available. So, used a smaller truck which was fine. But truck had snow and ice packed on the front windshield and was not ready to go…this was picked up before store hours. I did receive $50 credit for not having the correct vehicle ready and this helped get me feeling better about the rental experience

Robert Timmons 
Rating:
5.0

Fantastic customer service

Lamont Carlisle 
Rating:
5.0

The workers were fantastic. Very friendly and helpful.

Rex Hewitt 
Rating:
5.0

Your doing really good

Davis Land 
Rating:
5.0

Customer did not leave a comment.

Aravindh Nagarajan 
Rating:
5.0

Customer did not leave a comment.

Latisa Hollinshed 
Rating:
2.0

First location didn’t have my equipment ready. Second location key box was locked frozen and I had to keep budging it open in -3 degree weather. On top of that, the van wasn’t filed with gas all the way and I was still charged 22 dollars for gas I still put in

Andy Torres 
Rating:
4.0

Customer did not leave a comment.

lawrence frazier 
Rating:
5.0

Customer did not leave a comment.

BRYAN DEPRIEST 
Rating:
4.0

Customer did not leave a comment.

Walter Church 
Rating:
5.0

Customer did not leave a comment.

Nekeidro Johnson 
Rating:
4.0

Customer did not leave a comment.

Tykeisha Platt 
Rating:
5.0

Customer did not leave a comment.

christina quiroz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina quiroz 
Rating:
5.0

Explain the $100 deposit thing before hand

Heather Burns 
Rating:
5.0

My store assistant was the best!!!!! Very helpful a considering as he explained all the details an operation or the equipment I rented! His love for the company a what he shared was impressive an I would sh him all the success you can offer him!! Najee

NAJEE ABDULLAH 
Rating:
1.0

Hire professional staff and train them. One staff member branded two weapons at me and my father and called me a weirdo and made the entire experience extremely hostile. Started with me not hearing the associate asking for another persons contact info. I repeated mine and the associate got an attitude. I asked if there was an issue then his attitude went from 0-100 real fast.

Michael Love 
Rating:
5.0

They made the experience easy!

Brian Christian 
Rating:
5.0

They are awseome

Bradley Graham 
Rating:
4.0

The truck was clean and worked well for what we needed it for. The check engine light was on. We were unable to move the driver's seat forward. I am only 5' tall and had to stretch to reach the petals. I also had difficulty getting into the cab. Perhaps a pull out extra step could be attached to the step on the driver's side to make entering the cab easier.

Joan DeMoss 
Rating:
5.0

Customer did not leave a comment.

tramaine Robinson 
Rating:
5.0

Customer did not leave a comment.

David Chacon 
Rating:
5.0

Everything was fine. I got what I came to do and did.

Patricia London-whitaker 
Rating:
5.0

Customer did not leave a comment.

Agnes Kimble 
Rating:
5.0

Customer did not leave a comment.

Shawn Evans  |  First Impressions 
Rating:
4.0

Check rental gas and mileage together inside rentals with employee.

Leticia Macias 
Rating:
5.0

Customer did not leave a comment.

DWIGHT COLEMAN 
Rating:
3.0

Customer did not leave a comment.

Mike Walker 
Rating:
3.0

Never stepped into the facility so no comment. Lady helping unload was nice and efficient. I was in/out in a fast manner.

Derek Wong 
Rating:
5.0

Customer did not leave a comment.

R Stone 
Rating:
5.0

Very nice gentleman, polite and helpful. I returned the truck as he was ready to go home that night. He did get out his car and checked my truck in with no ? Asked and thanking me for my business.

Livio Siranossian 
Rating:
3.0

Customer did not leave a comment.

Cindy Hall 
Rating:
5.0

Great store, helpful and friendly staff. Improve?? If it ain’t broke, don’t fix it.

Michael Ross 
Rating:
5.0

Customer did not leave a comment.

Kelly cunningham 
Rating:
4.0

Customer did not leave a comment.

CHAD YOUNG 
Rating:
5.0

Customer did not leave a comment.

Stacy Thomas 
Rating:
5.0

The gentleman who helped us was professional, easy to work with, and fun. Great job! Sadly, in all of my moving stress, I have forgotten his name.

Jennifer Hendrix 
Rating:
4.0

The pricing seems inconsistent. It seems like a bait and switch plan. The people who helped me were super nice, but even they had a hard time explaining it. Clearer pricing would help everyone involved. I do want to say that everyone at the location I was at was super helpful.

SCOTT LARSON 
Rating:
5.0

This location uhaul is awesome! The employees there are very nice and all equipment works and are clean as it should be. I’ve used this location about five to six times would recommend to anyone

Barney Vang 
Rating:
5.0

I am happy that the move is over with and the truck was very much needed. Thanks, oh and you guys have good service!!

carol mccord 
Rating:
1.0

Arrived at the location and reserved unit was not available and had a lock on it. The manager Gabriel never told me it was his fault and gave me 2 options. To either pay more a month for a larger available unit or choose the non climate control unit. He said he could not give the larger unit for same prize. I was paying professional movers by the hour. It took over 30 minutes to get assigned a new unit. This whole process had me in tears and feeling completely helpless as I had no recourse although I did everything right.

KaTina Robinson  |  Online Move In 
Rating:
5.0

My issue is that uhaul needs better trucks. Other then that the people assisting me were great.

Larissa Coffie 
Rating:
1.0

Customer did not leave a comment.

Kenneth Stevens 
Rating:
5.0

Nothing very excellent

Daryan England 
Rating:
5.0

Robert was great. He was friendly and explained everything thoroughly about the truck rental and the storage units. I will definitely be coming here again and recommend to people I know.

Christopher Barham  |  First Impressions 
Rating:
5.0

Everyone was great! I'll keep you in mind if I or anyone I know needs a rental.

KilaKitu Garrett 
Rating:
4.0

Customer did not leave a comment.

Steve Truitt 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HARVEY 
Rating:
5.0

Customer did not leave a comment.

Gregory Mongua 
Rating:
5.0

Customer did not leave a comment.

Billie Herbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK VOGEL  |  First Impressions 
Rating:
5.0

The problem I had, the staff walked me through, with no problems 👍

felicia lee  |  First Impressions 
Rating:
4.0

My experience was good up until yesterday when $134 was taken of my account to pay for a storage unit I cleared out Oct 3 between 3:30p.m til 4:00p.m and now I have received this email saying you are sorry to see me go but I still have not received my money back in my account make it make sense and I have yet to receive an call from the manager 🙃

Milton Heggie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharli Maxwell  |  Overall Experience 
Rating:
5.0

It'd be great to have lights installed in the individual units to support the clients when they access the units.

Vang Yang  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

nhia her  |  First Impressions 
Rating:
3.0

You guys need a freight elevator

Milton Heggie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHEAL PRICE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Eddy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONYA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milton Heggie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy Sullivan  |  Overall Experience 
Rating:
4.0

Staff was very helpful as long as I could find the staff. One set of doors to enter the main building was never open, I always had to walk around to the other side and then hunt someone down to help me if I needed anything. The site was secure, which is great considering the area it is in. I do wish each unit had a light in it, but that’s probably not feasible. Overall it was a good experience!

jeff courtright  |  Overall Experience 
Rating:
5.0

Staff is good

Rodney Chachere  |  First Impressions 
Rating:
5.0

The guys were great. Very helpful, professional, friendly they're awesome. Thanks y'all ❤️

Joy Hill-Crum  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Douglas Carroll  |  Overall Experience 
Rating:
5.0

Everyone there was so friendly and helpful!

Alex McNamee  |  First Impressions 
Rating:
5.0

Nuff said above !! give them all raises cool 😎

Kenneth Gilkey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Morris  |  Overall Experience 
Rating:
5.0

Staff was helpful, always going out of their way to help

kay moore  |  First Impressions 
Rating:
3.0

When I cleaned out the storage unit, I talked to a manager who said he would have someone clean out anything that I had left. I received an email with a charge for the unit cleaning. I don’t mind being charged, but he did not tell me there would be a charge, also I was charged for the following month even after I cleaned out the unit. I’m waiting for someone to contact me to provide a refund.

Alvino Crawford  |  Overall Experience 
Rating:
3.0

Moved out on 3/2/2023 not 3/7/2023 check the camera my overall experience was good thank you.....

Vernaye Dew  |  Overall Experience 
Rating:
4.0

Alls well your staff were very helpful and courteous ... I'm dealing with a brain injury.. and I had to continuously go back and forth between my storage unit and the front office... they were all super courteous... articulated with me in a way that I didn't feel comfortable.. I'll give them all an A+ unless something changes going forward .. I'll highly recommend you to my family and my circle of friends.. 😎😊👍🏽🙏🏽 Sincerely Kenny G..

Kenneth Gilkey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kendra Maxwell  |  Overall Experience 
Rating:
5.0

Keep up the good work

Sharon Eddy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sasha washington  |  Overall Experience 
Rating:
4.0

Bathrooms need serious, consistent cleaning + restocking. Non-climate controlled areas need to be cleaned. People often left trash in the “donation” area. It stunk quite badly in the warmer months.

Ian Turnbow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

venida Triggs-Murray  |  Overall Experience 
Rating:
5.0

Everything was good 👍🏾

james wolf  |  Overall Experience 
Rating:
5.0

We were directed to a different facility at first. That facility was not very helpful. I was treated as a customer number, they were more worried about the other people in line than me. I moved from IL to MO. Though having storage in KS isn't ideal, the customer service was outstanding! Clean facility too.

Ciera Duncun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN MARBUT  |  Overall Experience 
Rating:
5.0

Mr Chambers was very friendly and personable, he made the whole move and storage very easy! If anyone ever asks me about renting a moving truck or storing items I will definitely point them to the Uhaul on Parallel!

George Berry  |  Overall Experience 
Rating:
5.0

The Manager Robert make this U-haul Moving and Storage facility the very best

Michelle Eaton  |  First Impressions 
Rating:
5.0

Best service by staff very friendly Robert the manager is so helpful we have enjoyed working with your team and will continue Robert is a very excellent manager Thank you so much

Kirk Eaton  |  Overall Experience 
Rating:
4.0

The only reason I would not recommend to a friend is that my unit looks smaller than I thought it would be. I hope my house fits.

ANDREA MALLORY  |  First Impressions 
Rating:
1.0

Manager was rude. Found roaches in the bathroom and asked what happened if my belongings got roaches and he said too bad. It was my problem to deal with. If I’m paying to store my belonging, I shouldn’t have to worry about taking roaches home with me.

katie maxwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda satterwhite  |  First Impressions 
Rating:
4.0

I will recommend that people are aware that there is no elevator for the second floor or ramp before they are booked for a second-floor storage anyone that is taking reservations for storage said make sure that they inform customers about the inconvenience of carrying their things to a second floor level Thank you Phyllis Jordan

Phyllis Jordan  |  Overall Experience 
Rating:
5.0

glad to have my storage the clerk was excellent

Terry Richardson  |  Overall Experience 
Rating:
3.0

The price just kept going up and up and up. It's not a good year or more solution, the price just rises until it's not affordable.

Carri Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAnna Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamie Reeves  |  Overall Experience 
Rating:
5.0

Excellent service

christopher smith  |  Overall Experience 
Rating:
5.0

Wonderful experience every one was so polite and very professional Robert the manager awesome. Thank you 😊

christopher smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

2HOT 2HANDLE BBQ  |  First Impressions 
Rating:
4.0

It was good

Peggy Glenn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sasha washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dakota Franklin  |  Overall Experience 
Rating:
5.0

All in all, Uhaul is my choice for moving and storage. The staff was curious and helpful in every aspect of my rental. They have always been there to help in every way. I would recommend them highly to anyone.

Jesse Crocker  |  First Impressions 
Rating:
4.0

Due to work and travel schedules preferred 24 hours access to storage unit.

dara canady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY ALLEN JONES  |  Overall Experience 
Rating:
2.0

The access hours are very inconvenient for my schedule

Jamie Reeves  |  First Impressions 
Rating:
4.0

Nice Staff and Manager

Alice Darnell  |  Overall Experience 
Rating:
4.0

It’s hard to get in touch with representatives long waits on the phone.

CARL WHEELER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE BUNTING  |  Overall Experience 
Rating:
3.0

I think we messed up the convenience of the online check-in process by seeking guidance from the staff instead of attempting to just access the facility on our own. Rather than just walking us through the info we received online, it was as if they started the check-in process all over but did not tell us they changed our access info, etc and they charged us for another lock but we found one in the unit when we got to the unit. Small inconveniences of having to make multiple trips back to the office to figure out why we couldn't get in. In the end it all worked out fine, just not the most helpful (knowledgeable??) staff. Nice facility, less impressed with the staff. Just seemed to go through the motions rather than really listen to customer and assist appropriately. Even inquired about dropping our rental truck there instead of returning to STL area but was basically discouraged from doing so for reasons that felt more like because the staff didn't want to deal with it, than for legitimate reasons. This may be an inaccurate impression, so I don't want to be too negative about our experience with staff. Overall I would recommend the facility to others.

tricia kikrpatrick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katriana Singleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damon Downs  |  First Impressions 
Rating:
5.0

The young man working that evening was extremely friendly and helpful.

SHAN NOLAN  |  First Impressions 
Rating:
5.0

Customer service was so helpful and understanding

Leslie WILLIS  |  First Impressions 
Rating:
3.0

Uhaul was willing to work with us and allowed us to use an old office that had been converted into a storage unit. The draw back was that our unit was located inside the store area and we could not access it after 7. When we moved out of unit it became very apparent that no big extermination had been done. We paid for a climate control area which I assumed would mean minimal bug inhabitation but I was wrong! Ants and beetles covered the floor under our things. Thankfully beds were up high and showed no sign of bugs.

Raymond McGuire  |  Overall Experience 
Rating:
5.0

Helpful staff and knowledgable and accommodating personnel

Milton Conley  |  First Impressions 
Rating:
5.0

Very professional

jeffrey jarrett  |  Overall Experience 
Rating:
1.0

Because when turn in the truck we put gas back in it and told the worker he check it and still bill me for gas I got the gas across the street from lowes so how yall going charge me for gas if I put it back in there that's a crook move ok

KAREN DIRKS  |  First Impressions 
Rating:
4.0

My only concern were the bugs, which I understand can be brought in by customers. I saw a few in my storage unit and the hallway. Other than that I was very pleased with my service. Staff was very friendly and accommodating. A special mention for Debbie, she made a very stressful situation actually enjoyable. Thank you.

Kim R Hairston  |  Overall Experience 
Rating:
5.0

Robert chambers was always so nice and friendly when I would come in there. Very helpful. Only downside is the stairs to the upper storage lockers. Very difficult when taking items to locker and to car. Almost fell a couple times. Need ramps or life to get upstairs when you are carrying items.

Dolly Morris  |  Overall Experience 
Rating:
4.0

I utilized my storage space for over 2 years, had minimal issues, would definitely recommend uhaul and will use uhaul in the future if I need to.

Latosha Sykes  |  Overall Experience 
Rating:
5.0

The entire staff there on State Ave. were courteous and helpful to all customers and they had a handle on any situation for the customers needs. Any information about what type of storage was available was answered and all equipment for rental was maintained adequately, plus any propane tank that needed to be refilled for the customers needs were equatable and promptly executed for the customers convince. I'm a DAV and my hat is off to the service granted to me for the entire time of nearly five years that I needed their assistance. May everybody and their families be richly blessed. As long as I am alive and kicking you'll be seeing me again Rodney

rodney rush  |  Overall Experience 
Rating:
5.0

i will recommend that store and tell people it is worth driving there even if there is a closer UHAUL to them. Very helpful and friendly. the truck i rented was clean and I got immediate service.

Scott Walden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine DeRoller  |  Overall Experience 
Rating:
4.0

Loved all the people I met at the kck facility on state street. They cared about me and remembered me each time I came in. My phone experiences we're not pleasant. I felt that they didn't listen or give responsive answers .

Kendra Albin  |  Overall Experience 
Rating:
5.0

Cole was personable and concerned that we were doing ok.

Kendra Albin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie bartnik  |  Overall Experience 
Rating:
5.0

The Manager Robert is the best. He is always kind and courteous and willing to go the extra mile to help you with anything you ask of.

Laura Harp  |  Overall Experience 
Rating:
5.0

Very friendly staff and helped me through my entire process

natalie bartnik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY HODGE  |  Overall Experience 
Rating:
5.0

Very Affordable Rates , Courteous and Friendly Staff, Place Was Very Clean Inside and Out including Bathrooms

THEODORE BUNTING  |  First Impressions 
Rating:
4.0

ALL bathrooms needed attentiif you move out before your next due date on a storage they need to prorate your services and give you money back U-Haul makes enough money off of everyone they can do that

carla alexander  |  Overall Experience 
Rating:
5.0

Excellent

steven Burnett  |  Overall Experience 
Rating:
2.0

No one mentioned anything about paying for a truck the night before. Only to make it to the location at 7 AM., and to get told "I was just talking to them about it . I don't gotta truck call u haul."

hope robertson  |  First Impressions 
Rating:
1.0

The price of a lock, cost them, $164.00 a months rent! You have lost a valued customer. Penske will be my first choice! With your company, a distant second.

Jack Harrison  |  Overall Experience 
Rating:
5.0

I've used them since March of last year and have encountered a wonderful, helpful, kind staff. Not once have I had any issues. I would most definitely recommend to others. Blessings

ROBIN BRIGGS  |  Overall Experience 
Rating:
5.0

The facility was great. I think there was an IT hiccup checking in and setting up automatic payments, but the staff was very friendly and helpful in getting it fixed.

Victor Marshall  |  Overall Experience 
Rating:
3.0

Thank you

diana carvin  |  Overall Experience 
Rating:
5.0

Very friendly

Christie Cloinch  |  First Impressions 
Rating:
5.0

An excellent facility, with an extremely secure and safe.The staff was always informed.

Robert Gibson  |  Overall Experience 
Rating:
3.0

Our 24 hour access card stopped working while moving things from the truck to the storage. It was 12 at night. When emergency # didn't answer the 800 # rep got card reactivated so we could finish.

Joan DeMoss  |  Overall Experience 
Rating:
5.0

Very helpful people, and an excellent storage facility.

Robert Gibson  |  First Impressions 
Rating:
5.0

I have been very pleased with the entire process your company has shown personal and exemplary service and consideration throughout the entire process wish there were more companies out there like thi

PERRY HOLLIDAY  |  Overall Experience 
Rating:
5.0

Great place for storage

Rickey Johnson  |  Overall Experience 
Rating:
5.0

I just wish the storage units or bigger because we really had to cram everything in there and they wound up scratching a bunch of my furniture if we have more room that might not have happened.

Nancy Fossett  |  Reservation 
Rating:
2.0

Waiting for contact. Trouble with rental truck. Trouble with storage reservation. Not happy at all, and awaiting compensation.

mike kulka  |  Reservation 
Rating:
2.0

Had problems complete move. Truck had issues. There been reported. Reservations on storage unit were incorrect. Turned into big issue. Eventually storage, corrected. Both issues made move terrible.

Michael Kulka  |  Reservation 
Rating:
4.0

I appreciate the service I receive when I use this facility you guys are always nice I would recommend this place for your rental and storage it's a good place to get you through your moving needs ..

shawn nunley  |  Overall Experience 
Rating:
1.0

I rented a storage room on Saturday with 24 hour access. I reserved a truck for late Sunday afternoon because of hot weather. No access and green lock on storage door. Charged extra day for truck. Mad

Jon CHurch  |  Overall Experience 
Rating:
4.0

Very helpful and understanding when we had to adjust our original order.

Joan DeMoss  |  Reservation 
Rating:
1.0

Employees are always rude. The G.M. Is pretty ok though

KEVIN STARKEY  |  Overall Experience 
Rating:
3.0

N/A

Lola Brown  |  Overall Experience 
Rating:
4.0

Great

john knudsen  |  Overall Experience 
Rating:
3.0

trouble the last several months w/auto pay, locked out of my unit when already paid😟ALWAYS junk piled up in area for service carts,stuff folks couldn’t get in their units😟otherwise great!good-staff!

Doris Warren  |  Overall Experience 
Rating:
4.0

Interaction with the staff was wonderful. What was difficult was trying to close out the contract. Kept getting rolled over to 800 number which couldn't do anything and chat support was awful.

Kent Stones  |  Overall Experience 
Rating:
5.0

Very clean and secure facility...

DONALD WHITE  |  Overall Experience 
No reviews have been submitted for this location.

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