Comentarios de los clientes para U-Haul Moving & Storage at St Claude Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at St Claude Ave

Clasificación general:

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SANDY M.
Clasificación:

Customer service leaves much to be desired. Upon return the internet was down as I witnessed the clerk treating the customer ahead of me extremely poorly. The clerk was very nonchalant, rude, impolite and no communication/social skills. I had to literally ask for help after standing at the counter without being acknowledged. While I overheard her telling the costumer the internet was down, she should have had the training to explain this to the customers pleasantly. It's really sad as a customer having to experience such apathy when spending money at any business. Perhaps U-haul should retrain managers and employees because I really do not understand how managers tolerate people who seemingly do not care and don't want to work the job they were hired to do. Poor service is unacceptable.

Kaitlin W.
Clasificación:

El cliente no dejó un comentario.

Skylar F.
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El cliente no dejó un comentario.

LESLIE F.
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El cliente no dejó un comentario.

BRIDGETTE N.
Clasificación:

I kept repeatedly having to put air in the tire after being told twice that the tires were fine and the sensor was messed up.

Brittney M.
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El cliente no dejó un comentario.

Lamont J.
Clasificación:

I believe it's the manager who keeps calling to yell at my husband and hanging up when we try talking to her. Super unpleasant, and unprofessional. Get rid of St. Claude all together!!

LORENZO J.
Clasificación:

This location lacks professionalism and customer service. Go to any other location other than this one if you don't want any issues.

DEONTE S.
Clasificación:

great

FRANK P.
Clasificación:

I was 5 min from the location I called, but had to go 20 min to pickup the trailer I ordered. It was not very convenient, it took 2hrs instead of 20min. Uhaul should deliver the equipment to the store the order was placed.

Christopher M.
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El cliente no dejó un comentario.

EMILE R.
Clasificación:

El cliente no dejó un comentario.

Andrew D.
Clasificación:

El cliente no dejó un comentario.

DORIS S.
Clasificación:

Love you guys. U make my difficult Seemed really easy. You're equipped to make the impossible Become a reality. You move our Lives and things with the world awaits ✨. It's not heavy at all. Thnks.

Vincent T.
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El cliente no dejó un comentario.

REESE V.
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El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

The ride was very challenging because the stirring wheel needs an alignment badly. Not rode or high safe.

Patrick M.
Clasificación:

All very smooth. Keep up the good work.

TIMOTHY C.
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The customer service attitude is like we are an interruption to whatever they were doing. No smiles. No thank yous. Also could not do anything online

JEROME A.
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El cliente no dejó un comentario.

KAMELL J.
Clasificación:

Service is ALWAYS GREAT!!!!!

Dominic G.
Clasificación:

There's always attitude behind the counter at this store. Also none of the workers were wearing masks correctly and some non at all including one who was visibly ill talking about have sinus issues and in pain. This store is consistently a pain to deal with and is now a health risk. Please get y'alls shit together.

Melvin C.
Clasificación:

The lady that assisted me with my rental was very professional and knowledgeable

Monique M.
Clasificación:

They gave away the dolly I ordered and then ignored me to help other people. I signed up to do everything on line but had to go into the shop. I ended up leaving over an hour later than I signed up for

Lorraine G. | Overall Experience |
Clasificación:

Wonderful until the last misunderstanding...not serious but a miscommun ication problem. The staff has always been wonderful to me.

Glenn W.
Clasificación:

Excellent staff.

Fred M.
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El cliente no dejó un comentario.

ASHLEY D.
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El cliente no dejó un comentario.

MATTHEW R.
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General Manager at St Claude location is fantastic!!

DANA B.
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El cliente no dejó un comentario.

MICHELE B.
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El cliente no dejó un comentario.

MARVILIN L.
Clasificación:

no improvements needed

ANTHONY C.
Clasificación:

Great customer service. Friendly, professional staff.

Tracy H.
Clasificación:

I had no problem with U Haul.

Jasmine G.
Clasificación:

Y'all need to explain more clearly that you would be getting over on your customers when the truck is returned

Brian H.
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El cliente no dejó un comentario.

LuciAnne R.
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El cliente no dejó un comentario.

RICHARD B.
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El cliente no dejó un comentario.

JAMES C.
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El cliente no dejó un comentario.

Jonathan W.
Clasificación:

Don't make your poor employees work by themselves on days when there are multiple pick up and drop offs scheduled. This woman was doing the best she could, but when I got there she had two trucks to clean, three people waiting to pick up, and there was no one to watch the store while she did all this work by herself. Also, I reserved equipment that did not turn out to be available. What is the point of making a reservation in advance if your website isn't going to have accurate inventory counts?

WANDA C.
Clasificación:

My Pickup was for 9:30 but When I get there I had to wait in line for An Hour poor that's not Professor

THELMA Y.
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El cliente no dejó un comentario.

VERNA W.
Clasificación:

El cliente no dejó un comentario.

LANDON A.
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El cliente no dejó un comentario.

James B.
Clasificación:

1. I reserved a truck on the mobile app, when I went to get the keys the truck had been sent out just ahead of me. This required me to wait in the office to sign a new contract. It also resulted in a double charging my account. The incorrect charge has yet to fall off. 2. I reserved a furniture dolly online (essential to the move). There weren't any available so I had to run around town to find one. 3. After I more than filled up the tank and exactly estimated the mileage, I figured that I wouldn't have any excess charges. For absolutely no reason I was charged for a Utility dolly. Kind of ridiculous. Best of luck guys. -James

Liam L.
Clasificación:

It was early so the poor girl at the counter wasn't quite at full speed yet. Maybe coffee offered would help.

Jason R.
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El cliente no dejó un comentario.

RICHARD B.
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El cliente no dejó un comentario.

Sharon D. | Overall Experience |
Clasificación:

I had my stuff in storage for about 4 years today I decide to go get everything all my furniture was mailed to

Katherine O.
Clasificación:

Customer service was terrible. Also i don't fundamentally understand why we must use the app, and then it also requires going inside where they take the same information. That is wasteful of time

DAVIDMARC A.
Clasificación:

Very helpful and professional

Tiawanna S.
Clasificación:

Left my purse in the car and my money came up missing the employee was very rule it really sad when employee steel from the customer

Jamie P.
Clasificación:

Back up cameras would benefit drivers who are unfamiliar with trucks

Casey P.
Clasificación:

The guy i turned the truck over to was very nice and helpful. Give him a raise.

Jeanette W.
Clasificación:

Customer service is horrible. And they stole my money

Donna R.
Clasificación:

El cliente no dejó un comentario.

ASHLEY G.
Clasificación:

Pick up was horrible at the st Claude avenue in New Orleans pick up. We made reservations a month in advance, and were informed that the pick up point was the Tulane location and that we would be receiving a call/text verification the day before pick up (10/2/20). We were not notified by call or text nor email, as was explained and agreed upon by phone when the truck/trailer was reserved. I had to initiate the call to verify the reservation. It was a that time they informed us that the pick up location was changed to St. Claude St. If I had not called, I would not have known this. when we arrived at the St. Claude location the woman behind the counter was not helpful in the least. As a matter of consequence she was extremely rude and condescending. The customer that had the truck before us was late. She called the customer, and was told by the customer that someone else was supposed to have 'dropped the truck off', and that they would have to ‘call and see where she is'. So basically I'm waiting on the previous customer's friend to decide to answer their phone or to drop the truck off, if they even were to drop the truck off that day. She left us no options expect to wait outside in the heat for the truck to return or to go to Deluth Mississippi and try there. we had already driven 4hrs from lake Charles and we couldn't help but feel taken advantage of and unhelped. The woman showed no empathy for our situation. There were two customers behind us in line that even asked her, “is there any trucks at any other location that he can get”, she Seemed annoyed at that, and replied no, yet refused to call any other locations. My 71 year old mother had to insist on her calling the customer that was supposed to drop the truck off again. Which she reluctantly did. The customer did not answer. In desperation, we had to scramble and try and contact other truck rental companies, because we had to leave that evening to be back in our home town for work the next day. Two trucks ended up coming in. And I had to go back inside to inquire about the arrival of my reserved vehicle and trailer. At that time I was told that one of the vehicles was infact the vehicle that I'd reserved. if I hadn't taken the initiative to go in and inquire, I would not have been told anything. We watched her wait on other people with kindness but yet she treated us like we were trash. She was rude to me and my party that was with me . We waited for over an hour before truck arrived at time of check out she did not look at me or treat me like she did the others with kindness . I feel as though she rushed through the transaction to get us out of her hair .

Lisa K.
Clasificación:

The breaks were squeaky and a light was on I think from not being reset-odd. I had a hard time with the rear view mirrors as I could not find the way to change them-very very bumpy-seems like the truck needed some maintenance. Everyone was very nice at the store.

Jorge H.
Clasificación:

El cliente no dejó un comentario.

Morris K.
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El cliente no dejó un comentario.

Buddy J.
Clasificación:

Size of truck in reservation not available. Had to take an oversized truck.

Allison A.
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El cliente no dejó un comentario.

Anthony B.
Clasificación:

No one would help with the return. Staff and customers were arguing, lines out the door. Still got charged cleaning service fee, but there was no help at all checking in. Will never rent from this location again.

ANTHONY M.
Clasificación:

El cliente no dejó un comentario.

Morris K.
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El cliente no dejó un comentario.

Aaron L.
Clasificación:

I made a 12:00 pm reservation and didn't not get a truck until 3pm

Sigrid S.
Clasificación:

El cliente no dejó un comentario.

Mia M.
Clasificación:

El cliente no dejó un comentario.

Altan K.
Clasificación:

Worst U-Haul locations ever I have visited so far. I'm an over the road truck driver for a moving company and rented trucks from U-Haul for almost 17 years and this location was the worst customer service I ever experienced so far. The way they talk to their customer are like the you're their enemies. I never had some have any bad attitude toward me like this before in any U-Haul location

Natasha S.
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El cliente no dejó un comentario.

Rontova K.
Clasificación:

Team was professional and patient.

BRITTNEY A.
Clasificación:

El cliente no dejó un comentario.

Howard W.
Clasificación:

No one was there to help. One guy cleaning a trailer pointed to a fenced in area. I assumed that meant drop the trailer off there. I asked was there anything i needed to do and he ignored me. Not only that i get a $16 cleaning fee for a Trailer that was spotless when i brought it back. Sounds like fraud to me pretending something is dirty when it's not. I will make sure to post everywhere I can on the internet about the awful Service i received from the uhaul place in New Orleans. Uhaul ought to be ashamed of itself for even lending its name to a place like this. I will use another company next time if I don't hear back

Lorina D.
Clasificación:

El cliente no dejó un comentario.

chris B.
Clasificación:

.

Jeffrey F.
Clasificación:

Lady who worked the counter when picking up the truck was very rude. She was only marginally helpful and begrudgingly at that. The young man who helped with the return was exceptionally good. Professional and communicative.

Massimiliano F.
Clasificación:

El cliente no dejó un comentario.

Dewitt M.
Clasificación:

The policy for uhaul is horrible I have had to many bad experiences, I rented a trailer one time and it was to small for my equipment. I was going only gone away from the property for 15 mins I came back thinking I could just simply swap to get the right size trailer I need. Instead they charge me a whole day for just 15 minutes then I had to rent another trailer. A complete rip off. I have had many rip offs with this company, I just don't feel like all the typing at this point. So I sincerely hope y'all change y'all policies, or management. Because they never explain how things actually work they just take your money. From now on I'll rent my trailers from Home Depot

Cornelius D.
Clasificación:

Remember senior citizen may have flip phone

CHERYL JEAN B.
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El cliente no dejó un comentario.

Casey J.
Clasificación:

Excellent customer service behind.

Carolyn B.
Clasificación:

The trailer want Swept out and had putting soil from house plants in it. Other than that it was excellent.

Susan M.
Clasificación:

I was barely acknowledged by the desk clerk, who then told me I had to see the guy outside. I went outside, he wasn't there. When he came back, he just barked orders at me, not at all nice. I was charged an extra 8.00 for a few extra miles. The fact that I put more gas in it than I left with should have given me some sort of credit.

Anthony C.
Clasificación:

Service was great! All team members were friendly and polite!

Latasha J.
Clasificación:

Employees seem unconcerned about the consumer's time. I used this location twice within 2 weeks, although rented from Uhaul 4 times last month. Both times the customer service was the same. The workers don't acknowledge that a customer has entered the store. They continue doing whatever it is at the time. The first time the employee answered the phone, and proceeded to ask what was on the menu. She then ordered her lunch. It also took 27 minutes for her to refund my balance from my cash deposit. I could understand if there were other customers, there was not.

William B.
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El cliente no dejó un comentario.

Corey L.
Clasificación:

El cliente no dejó un comentario.

Roger G. | Overall Experience |
Clasificación:

I found the staff at st. Claude u-haul to be professional and sincerely courteous Thank you

Brandon P.
Clasificación:

My car was stuck in the parking lot bc no one could hook up a hitch on the car blocking me in the parking lot

Tammy T.
Clasificación:

The windshield was not clean at all.

DeCarlos H.
Clasificación:

Hey I was charged for a dolly I didn't get

Jonathan P.
Clasificación:

To start off, my original reservation was made three weeks ago for a 26' truck, at a different location, and pickup was 9 AM. When I arrived there was one Rep working and she was not wearing a mask. 9 people in line to pick up. I called in the night before and another rep told me I could pick up my truck at 9AM. When I got there I waited for 45 mins only to be rudely told that my reservation was for 11 and no one at that location told me I could pick it up at 9. At that time another woman appeared who must have been on break when the place was absolutely slammed. This woman leaned over and said “I told him that” When I told her that all of my experience so far has been U-Haul screwing me, the rep responds “screwing you? I can not help you and cancel your reservation and really screw you.” When I checked out with the truck I had to take pictures of each and every ding that wasn't marked so I wouldn't get fucked over later. As I went to upload the pictures the app failed repeatedly, again wasting my time on my moving day. When I returned the truck, I again had to wait for 30 mins while some clown checked in multiple other trucks. I then had to sit there in the truck and do the testing with him LIKE I WORK AT UHAUL. Your company's operation is a flaming piece of shit and the customer service is absolutely horrible.

Jessica B.
Clasificación:

There needs to better organization at this location. The employees could only do so much. The parking lot was chaotic and unsafe trying to move the truck out of the lot. There could be more shade outside for employees and customers especially during a pandemic. Shame on Uhaul for treating their employees so poorly. I hope you improve your business practices. Five Stars for the employees as they were patient and gracious during my check in and check out.

Eric P.
Clasificación:

El cliente no dejó un comentario.

JENNIFER D.
Clasificación:

The person that opens the store to be there on time and treat customers with respect. After she came in late, we were very respectful and gave her 3-5 min to open before walking in and then she yelled at us for walking in. The gentleman that accepted the truck back was so incredibly nice! He looked like he was having a blast and was so incredibly respectful to everyone.

BREANNE M.
Clasificación:

Only one worker! You're standing in line for almost 30 mins. Unacceptable.

Sarah S.
Clasificación:

Hire more staff. The woman at the counter was hilarious and fast, but obviously overworked. I only saw one other employee there, and he was doing maintenance of the vehicles, and checking people out.

Cody B.
Clasificación:

I reserved a truck for pick-up at a closer Memphis location. I was not notified that the pick-up location changed. After multiple phone calls and $30 in Uber fare later, I finally got to the other location. Both the lady that processed my reservation (which I'd already done online) and the guy that drove the truck up we're not wearing masks, which is mandatory in Shelby County. Also, there was noticeable damage to the passenger side exterior that I had to document. Once I got the truck to the house the load it, I opened the back to find that it had not been swept clean. I stayed an extra night at a motel in Mississippi to avoid driving in hurricane winds and rain. I arrived at my destination in New Orleans late in the evening on Tuesday the 1st. I waited to unload it, because truck was not due back until 10am the following day. Wednesday morning around noon I get a call from the return Uhaul location in New Orleans. I explained my weather delay, and said I'd like to go ahead and reserve it another day. The lady in the phone was very rude, and said they'd already promised the truck to another customer. She told me that I'd i returned it by 3pm that I would not be charged any extras. So I rushed to unload the truck, and returned it before 3pm. Then I received an email stating I'd been charged for an additional day + insurance. All in all, this Uhaul rental cost me an additional $100 in fees and Uber expenses that could have easily been avoided had your Uhaul employees been more efficient and timely in their responses. I would like to be re-imbursed, if for nothing else, at least for the extra day that I was charged for but didn't use. Cody Blaine Booth MrCodyBlaine@gmail.com (504)247-7434

Simon M.
Clasificación:

Customer service is always so slow. Understaffed and inefficient. I book via the app but it takes 45min to get the key from the counter. Please install key boxes so we don't have to go in.

brian H.
Clasificación:

It was a great inconvenience to stop in the middle of the move with threatening to charge me Theft. This is low down dirty. If your trucks are scarce how in the hell you charge me for (2) days and I didn't have the truck a full (24) hrs. Your rate is by the day not the hour. Just horrible I will try to never deal with UHAUL again. Penske is who will be my moving choice going forward. Additionally, this has caused major anxiety and turned my move into a nightmare, The house has sold and the owners are threatening to keep my items that was left in due to the unethical practices UHAUL has displayed. Verryyyyy Pisssssed Off

Michael T.
Clasificación:

my primary challenge was using the mobile app; wireless service was very week

John W.
Clasificación:

Easily the worst customer service I've received in recent memory. The tall young woman with braids (no name tag, receipt says “Enjoli”) was working. One customer ahead of me which took 20 minutes for her to resolve. During this time she never said anything to me. Once I finally reached the counter, she was extremely condescending and rude, rolling her eyes and sighing, took a personal call on her phone, lit incense (not kidding), and it was completely unable to answer any of my questions. I made a point of being extremely kind toward her and yet she was the rudest person I've met in quite a while. If I was the owner I would've fired on the spot. Very disappointing experience.

Debra R.
Clasificación:

El cliente no dejó un comentario.

Rebecca H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

brian h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brett F. | Overall Experience |
Clasificación:

Employees are very polite, helpful and professional.

David P. | Overall Experience |
Clasificación:

I stored my items here because of humidity control and it was indoor after 7 months I went to get my items and everything is damp covered in rat poop I said something to the management not happy

Warren F. | Overall Experience |
Clasificación:

Mouse droppings all over my things in my unit

Warren F. | First Impressions |
Clasificación:

Excellent service Very caring staff Excellent manager Foster

Roger H. | Overall Experience |
Clasificación:

The attentive service and friendly assistance by Jide and Wanda was excellent, and very much appreciated.

Barnaby C. | Overall Experience |
Clasificación:

The staff were really great.

Sybil T. | Overall Experience |
Clasificación:

The start was great

Ashlyne S. | Overall Experience |
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There were rat feces and mold all over majority of my belongings. Maybe the 145$ a month package didn't garrantee no rat feces or mold so yea.

Jennifer C. | Overall Experience |
Clasificación:

The manager of this facility is amazing, but unfortunately everyone else is slow and unhelpful. Multiply the manager by 5 and it would be great. Everything takes 30 minutes longer than it should.

Gerard B. | Overall Experience |
Clasificación:

My storage unit is covered in rat fecies and smells horrible. I plan on moving out as soon as possible.

lisa p. | Overall Experience |
Clasificación:

The manager of this location is THE ONLY good thing about my Igual experience.

Jeremy S. | Overall Experience |
Clasificación:

It took a long time to be waited on.

James B. | Overall Experience |
Clasificación:

There is a young lady who I think must be a manager of sorts, was always there and always pleasant. She is a great asset and I hope she is rewarded for her efforts.

Joseph D. | Overall Experience |
Clasificación:

Our boxes had mice chew marks, on every corner of some boxes, after only 3weeks of storage. I'm glad I got my stuff out before more damage was done. Dead mouse in hallway as I was moving out. no bueno

Christie M. | Overall Experience |
Clasificación:

Never again at this location. Manager and staff is horrible

Sonya C. | Overall Experience |
Clasificación:

The unit we moved into for storage had oil spilled on the ground and there were definitely rats about as i would see their droppings despite the rat poison containers.

Kandi S. | Overall Experience |
Clasificación:

There was rat poop all over my mattress and box spring. And a dead rat in the storage unit.

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