Customer Reviews for U-Haul Moving & Storage at Southgate

1,378 comentarios

2010 S Philo Rd   Urbana, IL 61802

(217) 903-4803

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(217) 903-4803

2010 S Philo Rd
Urbana, IL 61802

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TONI K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN MERRILL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa H.  |  First Impressions 
Clasificación:
5.0

I was able to get a u haul on New Years day. Awesome.

Anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra A W. 
Clasificación:
5.0

My code was being denied access when put in but hopefully this should be fixed on my next visit.

Itzel G.  |  First Impressions 
Clasificación:
1.0

Please see my previous comments for the 6700 Dawson Boulevard LLC location.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri M. 
Clasificación:
5.0

Speed of check in. I was third in line when arrived and It took 25 minutes before I was helped.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen D. 
Clasificación:
1.0

Get more staff who is trained properly and who knows the job requirements. I had a awful experience my money for my deposit wasn't refunded even after several hours went

WANDA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Annie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickie P.  |  First Impressions 
Clasificación:
5.0

Very nice staff both pickup and dropoff. Gracias.

Elliott Z. 
Clasificación:
5.0

Fast, organized, clear process for me.

Brittany S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE ANN K. 
Clasificación:
5.0

The lady was really nice and polite at the front desk she gave me a extended 2 days after my payment day to get my things out and not be charged for a full month

candyce j.  |  Overall Experience 
Clasificación:
5.0

Pleasant staff. Accommodating.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P.  |  First Impressions 
Clasificación:
5.0

Moving is never easy, but the prompt, convenient service and well-designed van made it much easier than it would hve been.

MARYA R. 
Clasificación:
5.0

Great management 🥰

Antonio B. 
Clasificación:
1.0

I ordered a furniture dolly and 6 pads to help with the move, which were not supplied in the cargo van. Apparently I was to pick them up myself(?), merely one of many facts the woman at the window failed to tell me. When I discovered this, I called and informed them, and was told the cost would be refunded. Then, when I turned in the vehicle I mentioned it again, and the man who was there in place of the woman said he'd address it. He did not. My receipt came, and there they were, dolly and pads, charged to my account. It isn't the amount of money that they cost that upsets me, as its relatively small. Rather, its the blatant ignoring of repeated contact regarding the mix-up, the failure to make good on assurances made and the absolute inability to give proper instruction to the customer in the first place. If this is the kind of customer manipulation one can expect from this location, I will take my business elsewhere.

Anthony B. 
Clasificación:
5.0

I was extremely pleased with the service provided by the team at U-Haul Moving & Storage at Southgate. Aisha and the team were friendly, responsive, and prompt, even though they always appeared to be extremely busy. The storage facility was clean, well lit and well maintained. They have a selection of carts to help with move-in & move-out. I would definitely recommend this facility to others, as it is a great space at a very good value. Thank you to everyone at Southgate!

Lori S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail B. 
Clasificación:
5.0

Had a problem with the self check in due to location services on my ios. May have been a problem with local cell service. Aisha was great and checked me in quickly. Thanks.

Alan J. 
Clasificación:
5.0

Keep with the good work

Anhha H. 
Clasificación:
5.0

Not a thing. Everything went great.

Kim L. 
Clasificación:
5.0

Staff was very helpful and friendly. Will definitely rent from this location again.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

Great

Marty T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

The manager was very helpful.

Douglas M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaquita C.  |  First Impressions 
Clasificación:
5.0

Mechanical work on trucks , the truck I had seemed to have a mind of it's own going down the road . Shift points of the tranny seamed way off but biggest thing was the steering was sloppy.

Keith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Johynn-A E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jaricka G.  |  First Impressions 
Clasificación:
3.0

Paul was so knowledgeable, kind and patient. He explained everything. I chose average vs. above average or excellent because the website does not let you know when a storage space is not available anymore. You can make a reservation but it's not guaranteed because multiple people can reserve the same unit and you won't be notified that you don't really have a space until the day you go to secure it, which is the day you need it to be told, that day, that it's not available. This should be corrected on the website ASAP! Otherwise I had a very good experience because things were explained to me. All I can say is don't blame the folks at the local uhaul because it has to be fixed by the people upstairs.

Annie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREAS V. 
Clasificación:
4.0

I would tell anyone to call haul first

Allen L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy U.  |  Overall Experience 
Clasificación:
5.0

The gentleman at the Philo office was very pleasant and very helpful.

CRISTINE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN T. 
Clasificación:
5.0

The gentleman running the store was great. He was very helpful.

Chris C. 
Clasificación:
4.0

Clean vehicles after each use and be up front with potential extra charges for late drop offs.

PAUL D. 
Clasificación:
5.0

Pick up and drop off was easy. I appreciate the online instructions as to how to back up with a trailer.

Janet M. 
Clasificación:
5.0

I originally reserved the smaller unit and confirmed it one day prior to the actual moving date. When I actually got there, I was told that the smaller unit was all taken. The only the larger one is available and the manager offered me a discount. If I only leased it during the summer, that would have been fine. But because of Covid, the unit was leased for 15 months more than the anticipated. My suggestion to you is not to lease the unit when you don't have the unit. If you did, you should be able to honor it as the smaller unit price.

Cindy C.  |  Overall Experience 
Clasificación:
5.0

I LOVE Jeremy!! :)

JACQUELINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
1.0

The box was not cleaned out we got a bag of garbage I had to walk across the parking lot in the rain to get the truck to back it up to load pads and a dolly then They did not have all the pads so I had to go over on University Avenue and get the rest of the pads

RONALD S. 
Clasificación:
5.0

All good 👍🏿

Eric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

xiangmin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell N. 
Clasificación:
5.0

El cliente no dejó un comentario.

AQUEENA L.  |  Overall Experience 
Clasificación:
5.0

I think your staff works hard and deserves a pay raise.

Nancy U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy C. 
Clasificación:
5.0

Everything is perfect!!

Alvaro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nahid F. 
Clasificación:
4.0

We had a schedule pick up at 7am and no one showed up until 8:15am! By the time we go the truck it was 8:30. I had 3 others that were going to help with the move and we lost 1 of them because we knew we would not be back in time for another commitment he had to attend. Needless to say we didn't get back until 10:40pm and then I had to pay extra for being late. Not good! Your company ended up costing me more money. I don't have extra.

Glen B. 
Clasificación:
4.0

Had a mouse in my unit . That urinated on my side table and took the finish off.

LAURIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK J. 
Clasificación:
5.0

They were all amazing, so helpful, super nice, they had everything I needed when it comes to moving, I would recommend my family and friends here.

Moises G.  |  First Impressions 
Clasificación:
5.0

Aisha (the store manager) and the assistant manager (I'm sorry, I did not get his name) are absolutely terrific! They are both very friendly, accommodating, professional and helpful! I will ALWAYS recommend these two U-Haul professionals to anyone looking for excellent service.

DAVID Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryl R. 
Clasificación:
5.0

Very clean and organized.

CLARK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA M.  |  First Impressions 
Clasificación:
5.0

I worked with Jeremy he was kind and courteous and had a great sense of humor. The facilities are very clean and well maintained. The stafff are Great!

JoAnne Meyers M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie G.  |  Overall Experience 
Clasificación:
4.0

Don't advertise 24/7 "no contact" pick up and drop off if you don't have facilities to accommodate it. (i.e. no lock boxes to pick up keys, so must come inside.)

Frank W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

The lady that I rented from was really helpful she did a great job

Richard T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James Z.  |  Overall Experience 
Clasificación:
5.0

Aisha & Jeremy were always so friendly and professional whenever contacted. They are a great asset to your team.

Bonnie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

Aisha was great and very helpful with all of our truck rental and storage needs. ¡Gracias!

Jacquelynne Kae B.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff.

Jacqueline D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlotte Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
3.0

Was going on a one way trip 1200 miles and sent me out with a dolly that had tires so bad it shook the the truck that we were pulling it with, kept trying to call uhaul help but sat on hold 20 minutes or more three times, added a of unnecessary stress to the trip

John R. 
Clasificación:
5.0

Nice staff.

JOHNATHON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben S. 
Clasificación:
4.0

Everything went smoothly. No unexpected charges, everyone polite and helpful. Would patronize again in the future.

Ann Nicole H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

They WERE VERY CURTIUOS, HELPFUL AND PROFESSIONAL

BRUCE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

I highly recommend u haul pods for moving

Marie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIAOQING C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AQUEENA L.  |  First Impressions 
Clasificación:
2.0

Person (male) who checked me in was rude, having a bad day?, and made me wait, intentionally. Truck pulled dangerously to the left. When I checked in, the rude male did not even ask about the truck, the trip, or conditions. I will not rent from U-Haul again.

Jim K. 
Clasificación:
5.0

Each time I have been to this store it has always been great staff and service!

JoAnne Meyers M.  |  First Impressions 
Clasificación:
5.0

I was charged $150 for "damage" that is unexplained. I examined the vehicle before and after my use and photographed same and can see no changes. I was told that damage included the need to wash the vehicle exterior. While I did drive the vehicle during a day of continuous rain it seems excessive to expect a spotless vehicle upon a return. Felt like bait & switch to me.

DONALD W. 
Clasificación:
5.0

Great help and service. Thanks!!!

MARK B.  |  First Impressions 
Clasificación:
5.0

Highly recommend useing this facility. They will meet all your needs, 1 stop shop and rental options and well stocked. Very friendly, curtious, proffessional, and johnny on the spot! Save yourself a headache and utilize this location.

Sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
4.0

A clean windshield would be nice.

Max H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie M.  |  First Impressions 
Clasificación:
5.0

Had an excellent experience. But your phone representative was rude when I called to check in !

Julie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

Drop off was very easy!

Michael W. 
Clasificación:
5.0

Extraordinario servicio al cliente

JESSICA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM H. 
Clasificación:
5.0

Could not change the radio station.

LILA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SETH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD B. 
Clasificación:
5.0

Great people and location in Urbana

MARYANN B. 
Clasificación:
3.0

Explain the process of drop off better

JORDAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin G.  |  First Impressions 
Clasificación:
5.0

Manager was great. First class operation.

Brian R. 
Clasificación:
5.0

The 24/7 return app did not work completely, and alternatives were not as clear. Everything else was excellent.

PHILIP K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE P. 
Clasificación:
5.0

Great facility with helpful staff.

Fred F. 
Clasificación:
5.0

I can't think of anything. The service was great.

HERMALENE C. 
Clasificación:
5.0

Everything was perfect. Staff were incredibly fast and helpful at pick up and return. It was so fast and easy I just wish I did it sooner.

Samia W. 
Clasificación:
5.0

No problems. I wish my storage space was less expensive since I am a senior citizen.

Nancy U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WANLI P.  |  First Impressions 
Clasificación:
5.0

Salesman very knowledgeable and nice and helped me quickly.

Shannon W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lan C.  |  First Impressions 
Clasificación:
5.0

Everything went well☺

MICHAEL F. 
Clasificación:
5.0

All is good.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
4.0

I think they need more staff to handle peak demand. Only one person works in the morning there.

MOHAMMAD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xuanshu L. 
Clasificación:
5.0

Hire more help. The 2 men working their butt off could of used a extra person. Excellent customer service! Very polite, helpful, they need a raise.

Michele K. 
Clasificación:
1.0

One of the employees called me just to tell me off because I parked the UHaul in the wrong location. It was a mistake, and I apologize, but he was just beyond rude. If you can't be friendly with people even in the most stressful situation, don't get a job that involves customer service; it's as simple as that. Anyways besides the pathetic old man, everything else was fine!!

Tania B. 
Clasificación:
5.0

Aisha went above and beyond when the purchased lock broke. Great service!

Teresa B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrek K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shivani P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H.  |  First Impressions 
Clasificación:
5.0

Manger was very polite and explained everything very through.

Richard K.  |  First Impressions 
Clasificación:
5.0

I used the facility a few years ago and it was well maintained then and I am glad to say it is still very well kept. Glad I was able to obtain a suitable unit for my needs this time too. ¡Gracias!

brenda s.  |  First Impressions 
Clasificación:
5.0

Great service! Quick , helpful , highly recommend !

diella p.  |  First Impressions 
Clasificación:
5.0

Man working was very friendly and helpful.

James Z.  |  First Impressions 
Clasificación:
5.0

Very friendly professional and helpful

Rebecca H.  |  First Impressions 
Clasificación:
5.0

The customer service representative who helped me was really patient and knowledgeable. I appreciated his help in getting everything set up for our new rental.

James S.  |  First Impressions 
Clasificación:
4.0

Storage unit is convenient and clean. Rental process was more lengthy than I think it should have been, with the staff member maybe not so familiar with the computer procedure as he might have been.

RACHEL G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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