Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

2,106 comentarios

19001 Joy Rd   Detroit, MI 48228
(W Of Southfield Fwy)

(313) 584-9033

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(313) 584-9033

19001 Joy Rd
Detroit, MI 48228
(W Of Southfield Fwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW RAYMOND L. 
Rating:
1.0

Reserved a car hauler, then the next day they moved locations 10 miles away, after I get there for pick up they didn't even have one. They said they over book stuff all the time. I even called and confirmed like my email said. Also I bought a $11 light adapter and this store had no idea what I was talking about and couldn't find it on record or give me a refund. Ended up using a motorcycle trailer to move my hot tub.

Brendan S. 
Rating:
5.0

Don't rent me an older truck that didn't work properly

michelle R. 
Rating:
5.0

Customer did not leave a comment.

Johnnie S. 
Rating:
3.0

Customer did not leave a comment.

AARON T. 
Rating:
4.0

There may be a line of customers, an a long wait to speak with an UHaul representative, when renting & return a vehicle, and there is no seats for waiting, and very little room for standing in line. With COVID-19 still present, I don't want to be crammed into a small waiting area with other people.

SALLY L. 
Rating:
5.0

Everything was smoothly done and very convenient appreciate the service.

Avatine A. 
Rating:
3.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

Rachael W. 
Rating:
1.0

Customer did not leave a comment.

Armond M. 
Rating:
5.0

Customer did not leave a comment.

Harestine H. 
Rating:
5.0

Very Professional

Kniara W. 
Rating:
1.0

The staff is rude, The wait is long and their so angry acting.

Taiwan G. 
Rating:
5.0

It was a great experience! Neat-Clean-Organized

Shannon T. 
Rating:
1.0

Customer did not leave a comment.

Tanesian L. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
5.0

Service was wonderful

carrie C. 
Rating:
4.0

It is a small lot fir a busy place, and vehicles were parked in the pull- through lane. The employees were great at getting me going, but it would have been easier with exit clear

michael G. 
Rating:
5.0

Customer did not leave a comment.

Ruth F. 
Rating:
5.0

Customer did not leave a comment.

Towalla A.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Roscoe H. 
Rating:
5.0

Just keep doing what you all are doing. All around great experience and establishment. I heard it's black owned at that! Would highly recommend!

Candice C. 
Rating:
1.0

Very slow process when u get there!!!

abdulrahman A. 
Rating:
2.0

They didn't have moving blankets, so I was suppose to get a refund. They forgot to process it so i had to call back later in the day to remind them. The driver side door had issues closing. The location is also extremely small, so I had to park across the street.

Valencia J. 
Rating:
1.0

Be a little more customer friendly and help the customer.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

Shalonda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyniqua H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Staff was really professional I will rent from you again

Romaningo S. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
1.0

the contract was never explained to me. I understand they give it to you and you have to read over it but the man at the desk all he did was take my info.. never explained or detailed anything to me.. me and the girl who worked there had a hard time getting the back of the truck o[en it was cold and frozen until a worker seen us struggling and help.. not ver good customer interactions

Jonelle H. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Alexis K.  |  Overall Experience 
Rating:
4.0

The attendant with the glasses always very polite and helpful and very knowledgeable about his job and facility he would be the reason I would use U-haul again and recommend

Farrand V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alan W. 
Rating:
5.0

Nothing keep up the good work

Lekita T. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
2.0

Customer did not leave a comment.

Rashida R. 
Rating:
1.0

Customer did not leave a comment.

CURTIS DESHAUN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice A. 
Rating:
5.0

Customer did not leave a comment.

Charlene S. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Not a thing

William M. 
Rating:
5.0

The exterior was dirty when picked up however the inside was clean and deodorized. No problem with getting to my destination safely and back!

Kenyatta B. 
Rating:
3.0

The truck was clean but the brakes was grinding bad an was hard to stop an the worker seemed aggravated because I came back an said the brakes are shot an hard to stop . He text drove the truck and said it was safe ..

Cynthia A. 
Rating:
3.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

The whole process was handled very professionally.

Melvin H. 
Rating:
5.0

Customer did not leave a comment.

eleanor b.  |  First Impressions 
Rating:
3.0

There was no heat in the truck.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

Marlon P. 
Rating:
5.0

Mr. Craig Jordan treat all his customer very nice and professional

Doleen H.  |  First Impressions 
Rating:
5.0

Need to service the tires, need replacement

Lukata V. 
Rating:
5.0

Keep doing what your doing great experience.

Lajunna T. 
Rating:
1.0

Some items had water marks

Paul C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antone t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shana J. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
1.0

Customer did not leave a comment.

Breanna H. 
Rating:
1.0

The general manager that was there was very rude and I felt like he was stereotyping and profiling me

jerel S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Nothing! The guys are great!!!!

Chelsea A. 
Rating:
2.0

Vendor added an insurance while I didn't ask for it. The truck had a low tire pressure on the front right tire.

Aymen O. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Jayla T. 
Rating:
5.0

Customer did not leave a comment.

Rima B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Amazing customer service. Easy check-in and check out process. Very clean and staff were extremely helpful. I will definitely come again

Praveen L. 
Rating:
4.0

Add unlimited miles

Tierra T. 
Rating:
1.0

The power was out at the main building and was directed to go across the street after getting out the car and parking. The one rep was standing there the whole time and should have redirected traffic when pulling into the lot instead of allowing customers to park and get out of the car. Then, once I went across the street, the rep was less than customer friendly. He kept saying that I needed to go online to check out but was not providing any guidance. His demeanor was very non chalant and only said the minimum when asked a question. Just wasn't helpful at all. Then I was told I had to go across the street, stand by the vehicle, wait for instructions online and then go back across the street to pick up the keys. This was a total inconvenience and hazard to have to go back and forth across a busy street. Then when I asked for instructions on returning the truck… he simply said, go online and it will tell you what to do. Again, not customer friendly. I had reserved online for a pickup at 2 pm, but by the time I went back and forth across the street I literally wasn't handed the keys until 2:34. However online it still calculated my 6 hour return at 8 pm. Not taking into account the time I was approved and left with the keys. The truck was brought back before 10. And I was charged an after hour service fee of $20, a $30 fee for gas, and $17 for filling up the gas. The gas was returned 1/8 less than picked up. I can understand perhaps the $17 fee to refill but the $30 fee was ridiculous. And so was the $20 after hours fee. I ended up being charged double from what I had been estimated to pay. This overall was a bad experience and I will not use this location again. Likely not to use Uhaul again either. There are other options out there with better customer service.

PAMALA S. 
Rating:
1.0

Representative was rude and did not help at all. No recommendations and would not sell me any moving supplies. No storage units available at any of there locations that I also called ahead on which made me go over 2 hours on my truck rental. Never again

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C.  |  Overall Experience 
Rating:
3.0

I had a truck I had to put gas in it put the gas in and all of the gas ran out had to go back to the station change out the truck to get me a new truck over an hour worth of mishaps

Christine R. 
Rating:
5.0

None.

Trevor B. 
Rating:
5.0

make offers for long distances .

Ismail A. 
Rating:
4.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Ericka M. 
Rating:
2.0

I wasn't told about the pricing for mileage and no one was in the store when I returned the truck but the store was full of customers and so many more different things like the mileage on the truck not being right and no one would answer the phone

AYISHARAQUEL B. 
Rating:
1.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Csr Deshawn was awesome he has amazing customer service skills the location was very clean and the transaction was really quick

Danyell R. 
Rating:
3.0

I didn't like the check in system when I brought the car back after hours it was too much and not explained to me when I got the truck.

Sakitha S. 
Rating:
5.0

Customer did not leave a comment.

Reginafay N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeNae J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeNae J. 
Rating:
5.0

Nothing at all! Just keep providing good customer service!

Tamika L. 
Rating:
5.0

Customer did not leave a comment.

Tamia F. 
Rating:
5.0

Customer did not leave a comment.

Tempest F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra L. 
Rating:
1.0

Representative was extremely rude. Will not return here again.

Jalisa H. 
Rating:
5.0

Customer did not leave a comment.

Shalonda S.  |  First Impressions 
Rating:
5.0

Power steering was inoperative

Raymond M. 
Rating:
2.0

Customer did not leave a comment.

Tnia I. 
Rating:
5.0

No improvements necessary!

Kennethakelo J. 
Rating:
5.0

Deshawn and craig are the greatest always a pleasure doing business with them

Deanna R. 
Rating:
4.0

Customer did not leave a comment.

Mieana G. 
Rating:
5.0

Change the way the refueling fee is structured I would've paid 25 dollars if I didn't go put gas in the truck but it's would've only cost me 15 to get the gas back to where it was when I got it

William A. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Sherene C. 
Rating:
5.0

One time I went to to my unit someone broke their key in my lock but the office replaced it for me. It was a small issue before with the main lock to get in the building which had me stuck with things I need to put in my storage on my lunch break I had to funds a place to put them until the lock was fixed.

Salisha W.  |  Overall Experience 
Rating:
5.0

Just make sure that they are clean inside I stuck my hand in something sticky

Rachel C. 
Rating:
4.0

Customer did not leave a comment.

Sheryl G. 
Rating:
5.0

Customer did not leave a comment.

RIMA B. 
Rating:
5.0

EVERYTHING WAS HANDLED PROFESSIONALLY,CONTINUE WITH GREAT CUSTOMER SERVICE

Cornelius C. 
Rating:
1.0

I will never rent from that location again. I picked up the truck and trailer after 1pm on Saturday. I returned both on Sunday after I'm and waited in line before the manager got to me after attending to other customers on the line. He took the key, drove across the street and came back after a while to tell me I was late. I tried talking to him but it appeared to me I was just wasting my time. when I looked at the bill I also found out he included safemove coverges that I did not choose.

UKPAI IGWEIKE U. 
Rating:
4.0

Always keep U-Trailers available

delois C. 
Rating:
5.0

Good Job

Sergey P. 
Rating:
4.0

Make sure all tire's are good and inflated. Had to add air 3 times as well as no sun visor which definitely helps with the sun. Other than that my experience was ok.

Jeanell T. 
Rating:
2.0

Customer did not leave a comment.

Abeer O. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER DARN M. 
Rating:
5.0

Management was great. He accommodated me although I reserved at the wrong location. Thank you so much!!

Shalonda S. 
Rating:
1.0

Major safety issue with the truck. Front right tire almost flat, engine oil low (dash light the whole time), headlights way out of adjustment. I literally could not see the road. Just a bad bad truck. The truck was never inspected for safety before I picked it up and it's maintenance is not up to date. I will not rent another U-Haul truck and will seek other companies with newer trucks.

Mazen A. 
Rating:
5.0

Customer did not leave a comment.

Danena C. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Alma B. 
Rating:
5.0

Customer did not leave a comment.

Bessie B.  |  Overall Experience 
Rating:
2.0

Unprofessional staff not very helpful

Frances B.  |  Overall Experience 
Rating:
1.0

Help is needed at this location. The trucks and storage units are dirty.

Annis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kierra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damien P.  |  First Impressions 
Rating:
2.0

Gave me and lady after me same storage unit and it became confusing and guy at the counter wasn’t friendly acted as if he didn’t wanna be there

Frances B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  First Impressions 
Rating:
2.0

Horrible experience! Horrible customer Service! Over charged my account two days straight in a row! I will never patronize this location again!!

Marquita L.  |  Overall Experience 
Rating:
3.0

My move out date is wrong I left before this date and update the online system to pay it was the most difficult because they are closed when I get off! So it was hard for me to pay on time.... other than that everything was fine

Maria J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lawanda D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

samena w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lakeisha e.  |  First Impressions 
Rating:
5.0

Clean and easy to access my unit. Staff was friendly and efficient.

Patricia D.  |  Overall Experience 
Rating:
4.0

I liked how the employee took me on a tour to see my unit. He was very professional. Him and the other guy were very professional. I didn’t like the big mouse trap that’s in the unit, but he explained that it has to be there. He explained that the exterminators come out to exterminate throughout the building. I was happy to hear that.

Marcella L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A.  |  Overall Experience 
Rating:
5.0

It's was the best, cleanest, convenient, and secured storage! Thanks so much!

Kimiko R.  |  Overall Experience 
Rating:
5.0

My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.

Denise M.  |  First Impressions 
Rating:
2.0

I was not pleased with the service that I got at the facility. That is why I will not use that site ever again.

Tracy L H.  |  First Impressions 
Rating:
5.0

First, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,

Kymberly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYUANNA N.  |  Overall Experience 
Rating:
1.0

my items in the unit flooded because the ceiling of the building collapsed, I lost a lot of items, not once were i encouraged or asked by an employee to obtain insurance, they cared less about my loss items

Michele E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annetta G.  |  Overall Experience 
Rating:
4.0

You must keep a close watch on payment dates, their late fees are brutal.

WILLIS T.  |  Overall Experience 
Rating:
5.0

Craig the manager was very polite and helpful to me

angel j.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

robert t.  |  Overall Experience 
Rating:
5.0

The manager an staff are very helpful.

gail m.  |  Overall Experience 
Rating:
5.0

Great Service, Quick and Helpful!

martina g.  |  Overall Experience 
Rating:
2.0

I was misinformed about the size of the storage unit and also after hours returns. It’s not told I needed to get the mileage before leaving the keys in the drop box, so I was charged an additional $20

sundae b.  |  First Impressions 
Rating:
5.0

The employees that helped me at the Joy rd location were very helpful and patient with me.

Anthony T.  |  First Impressions 
Rating:
1.0

Reserved a storage unit, was sent to a location that didn’t have the size/price I wanted. Was then charged for the unit I didn’t want/need/ask for. Thanks uhaul

William B.  |  Overall Experience 
Rating:
5.0

Great service. They got us going reasonably fast. Came back early the next morning. Same thing. Quick inspection if the truck. Adjusted my final bill. On my way.

LARRY M.  |  First Impressions 
Rating:
4.0

The lights go out after 5min. and you have to walk all the way down the hallway for them to come back on, some of us have 24 hour excess as long as there is movement lights should stay on.

Angela F.  |  Overall Experience 
Rating:
1.0

The worst customer Service I ever had in my life.

Laith A.  |  Overall Experience 
Rating:
4.0

NA

OPHELIA E.  |  Overall Experience 
Rating:
5.0

Patient and very knowledgeable; though it was early morning, the team was able to accommodate me in the nicest way. Plus donut shop coffee!

martina g.  |  First Impressions 
Rating:
5.0

Thanks

Marcus J.  |  Overall Experience 
Rating:
3.0

For the price I believe it could be a little bit bigger

JASMINE L.  |  First Impressions 
Rating:
5.0

I really appreciate Craig and the Staff at U-haul on Joy Rd. Will use their service again.

BARBARA L.  |  Overall Experience 
Rating:
1.0

Manager Craig Jordan Was not helpful and didn't do his job correctly

marcus t.  |  Overall Experience 
Rating:
5.0

Great service

Carmen M.  |  First Impressions 
Rating:
5.0

My experience here was great staff were nice never had any problems I would recommend this facility to anyone

TE-DRA C.  |  Overall Experience 
Rating:
5.0

No comments.

ernest h.  |  Overall Experience 
Rating:
5.0

Great Service

Tonia H.  |  Reservation 
Rating:
1.0

Moved in,saw roach.Prayed it was a fluck.Came back 2 put something away 2nd customer saw roach.Moved out a wk later,roach made it on truck.Didn’t kill got in house.Sprayed house.Very angry&grossed out

Annis G.  |  Overall Experience 
Rating:
4.0

The employees are fast and respect your moving situations during stressful times

Martina G.  |  Overall Experience 
Rating:
5.0

When the rent went up they said they mailed out a letter I never recieved a letter. I got emails for everything else even this rating. I had to pay more An didn’t know why or that they went up.

Tiana S.  |  Overall Experience 
No reviews have been submitted for this location.

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