Comentarios de los clientes para U-Haul Moving & Storage at Southfield Frwy & Joy Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Southfield Frwy & Joy Rd

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

porsha F.
Clasificación:

The store manager was very helpful. It's not easy working on a holiday and didn't disappoint

Kefer B.
Clasificación:

Fast service.

Brian N.
Clasificación:

Great efficient service!

Ronderrick S.
Clasificación:

I received my rental late due to someone not returning it in time... We didn't get it until 3 and my brother had to go to work at 5 and leaving me to have to keep the truck.

Sarah T.
Clasificación:

The exits should not be blocked, the trailers should be free of grass and debris ,

Zena W.
Clasificación:

The mileage was calculated incorrectly I found out when I turned the truck back it. The staff need to ensure that they record the mileage correctly .

Samira A.
Clasificación:

My drop off was very simple. The drop off location to park the truck was easy to find, there was a sign right when I pulled in. The employee I spoke with was very helpful and answered my questions. I received a confirmation email with the receipt and it was all accurate.

BERTHA G.
Clasificación:

Vey honest personal. Left my phone by mistake. Got it back quickly.

Vanessa V.
Clasificación:

Had to jump start the uhaul truck multiple times, the side mirror was loose, had to duct tape it ourselves to secure it.

Lori P.
Clasificación:

El cliente no dejó un comentario.

Denise M. | First Impressions |
Clasificación:

My Experience At U-haul Has Been Good, Nice Friendly, Clean And Very Helpful, I Thank You From The Bottom Of My Heart.

Taquilla C.
Clasificación:

N/a

Lasaundra B.
Clasificación:

I would start by ensuring the trucks rented are in good condition. The truck I rented had some mechanical problens. By the time I left the store and got on the freeway a couple of miles away, all kind of lights started flashing and a constant dinging sound continued all the way home. I couldn't go back because they were closing when I left. We were unable to fulfil the purpose of renting the truck. Then upon my return if the truck, I was charged mileage for driving it home with flashing dashboard, the tow truck driver driving to assess problem, mt husband drove it, at the request of 1 if U-haul employees, to take pictures of the flashing dashboard, and driving it back to store with flashing dashboard. That was a total of 26 mile, we had anticipated driving roughly about 100 miles to do what we needed to do. From the store to my house is a little over 9 miles one way. We rented the truck for 24 hours! How in the world do I drive 26 miles in 24 hours including the driving that was actually done!! Even when I arrived, I asked the associate if he wanted to see the lights flashing and constant dinging of the brake lights. I left the truck running, he said, no, shut it off!!

Shirleynelson H.
Clasificación:

Great staff! Overly helpful and accommodating. Very pleasant experience,

Alan S.
Clasificación:

It would be good to have more Service agents available in store

NICOLE LEE P.
Clasificación:

El cliente no dejó un comentario.

Derrick W.
Clasificación:

El cliente no dejó un comentario.

Judy H.
Clasificación:

Make sure the wheels on a dollies are maintained. The one we had, had ball and cracked wheels. We had a very scary moment moving the refrigerator down the stairs.

Tracy L H. | First Impressions |
Clasificación:

I was not pleased with the service that I got at the facility. That is why I will not use that site ever again.

Franz M.
Clasificación:

Thank you

DOREEN LORAINE M.
Clasificación:

Shocks in uhaul were bad, brakes were loud. First two uhaul reservations were cancelled. I had to drive outside of a 10 mile radius to pick up avaliable truck, then had to pay milage. Reserved a furniture and appliance dolly, neither were in the truck. The employee went to get one out of the cage, I could see an appliance dolly, but the employee wouldn't rent it to me. Supposedly it had been stolen and he hadn't taken it back to where it needed to be for three weeks.. There was insects (roaches) in the back of the truck so I had to buy and spray raid before I could load my stuff. In a pinch I was able to get my stuff moved, but I feel ripped off.

Karen S.
Clasificación:

El cliente no dejó un comentario.

Curtis C.
Clasificación:

Kept a pick up 2 hours, rate was suppose to be 32 dollars. Only went 25 to 35 miles if that, and ending up being charged 58 bucks. I also put 10 dollars back in the tank.

Lakisha T.
Clasificación:

El cliente no dejó un comentario.

Sterling B.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

Can't wait until next time p.s

Mary G.
Clasificación:

I have rental several trucks from Uhaul over the years, and this is the first time that I did not receive a truck with a full tank of gas. I was instructed to return it with a full tank of gas and when I told the check out person that the tank was half full when I received the truck, he kept telling me that we do not refund for gas. This is totally unacceptable, since I was told to return it was a full tank of gas, he did not tell me to return it with a half of tank of gas. I look at my paper work and there is no where that it states that they do not refund for gas. BUT if this is a true statement then they should have offered a store coupon for 20 dollars or something. Also I rented the truck for 6 hours, I could not check out the vehicle until after the time that I requested it. So 20 minutes into my rental time was when I received the vehicle, I had movers scheduled that I paid for which then cut into their time. If I rented something for 12 noon I should receive it at 12 noon and not at 12:20.

Kevin G.
Clasificación:

Make the next person feel welcome. When a customer comes into the business have the common courtesy to speak back when the customer speaks and say good morning, good afternoon or evening when picking up a truck or supplies of any kind.. It doesn't cost nothing to be polite and manners?

Madison P.
Clasificación:

El cliente no dejó un comentario.

Kymberly C. | Overall Experience |
Clasificación:

First, let me say I don't have enough space to say how beautiful my experience was with this store. My time with them spanned over five years, through some tough times. They were always very courteous and compassionate to me. The building was always clean, and neat. In a time when my life was dark, they were light and that's no exaggeration. They always had trucks available, I rented at least 15n trucks from them, love this store and its team. God bless them and thanking God for them....real talk,

Rachael W.
Clasificación:

This uhaul location has the best customer service then any other uhaul location that I have rented from. Craig is amazing!

amer abdo A.
Clasificación:

El cliente no dejó un comentario.

DONALDGEORGE M.
Clasificación:

They were very busy for the crew that was working! Don

Camille C.
Clasificación:

Manger and employees were rude and wasn't helpful ..

Jessica M.
Clasificación:

My original preferred choice location was a mile from my home. I was told the day before my move that the truck I reserved was not available. I was called by a U-Haul representative and told to go to another location in the morning. They didn't have any trucks. This location called U-Haul on my behalf and I was told two other locations, neither location had any vehicles. By this time I was two hours behind schedule due to driving to multiple locations. I then called the U-Haul location at Southfield and Joy. The manager Craig told me that he had a truck available. I almost cried. His team member reserved the truck for me and his team was very nice, helpful and respectful. They saved me and I am so grateful.

Jessica E.
Clasificación:

El cliente no dejó un comentario.

Brenda N.
Clasificación:

El cliente no dejó un comentario.

Jacquelyn R.
Clasificación:

El cliente no dejó un comentario.

Robin H.
Clasificación:

Fantastic manager Craig

Jeremiah C.
Clasificación:

The trailer was damaged and hard to raise and lower, also the neck of the trailer was slightly bent.

Charles B.
Clasificación:

El cliente no dejó un comentario.

jurlene L.
Clasificación:

El cliente no dejó un comentario.

Dominique D.
Clasificación:

From beginning to end... my experience was horrible! Totally unprofessional and rude staff! Trucks are not cleaned or kept up at all! The van I had felt like the transmission was going out. When I walked in to pick up my van, there was no greeting walking in. Only one person working while the other is on their phone not assisting to get customers helped then when returning my van, myself along with other customers had to wait over 10 minutes before anyone even came into the desk area. Upon his return, I still waited an additional 20 minutes to close out while I had a Uber waiting! It was a lasting impression for sure and I won't be returning!

Hadi Y.
Clasificación:

El cliente no dejó un comentario.

erin T.
Clasificación:

El cliente no dejó un comentario.

Esam A.
Clasificación:

El cliente no dejó un comentario.

Kenyatta B.
Clasificación:

Vehicle rented was dirty and dusty on both inside and out. I only needed the truck for a few hours however if I wasn't in a rush I definitely would have brought this to the manager's attention before I left the store!

Nicolewaynette P.
Clasificación:

El cliente no dejó un comentario.

DENISE M.
Clasificación:

Very nice and friendly the mgt and the other secretary helped me out

Donaven W.
Clasificación:

El cliente no dejó un comentario.

Christine M.
Clasificación:

El cliente no dejó un comentario.

Angelo Z.
Clasificación:

Get your scheduling system in order,Work on Customer service. Have your people in place for early pick ups. Hours open should match pick up times. GM should have override authority and use it when necessary.

Nicholas B.
Clasificación:

9/4 went to pick up my trailer I had accidentally reserved the wrong trailer. I went to the agent (Jafre) switch paperwork. In switching the trailer she also added Safetow. I never requested Safetow. I always decline coverage I have rented from U-Haul on 300+ occasions. She said to (manager) that trailers are to heavy she wont hook them up. On our way she doesn't mind doing the paperwork inside but hooking up the trailer is for the guys. I went over to the trailer and waited for someone to hook it up and no one did. Finally I just hooked it up myself. I told them that I had hooked it up and was leaving. Returning the trailer, Ayesha purposely sat inside a uhaul truck until I unhooked the trailer ! I noticed that the Bill indicated Safetow on there I asked why she said it's required unless I show my insurance. I said since when ? She said ask the asst MGR . He said yep . I said you guys are lieing to my face. I definitely won't return here ! Nooo customer service and BOLD FACE LIE !

Bruno Z.
Clasificación:

El cliente no dejó un comentario.

Cherelle F.
Clasificación:

El cliente no dejó un comentario.

Patricia B.
Clasificación:

Why have ppl complete the order online when you have to wait and wait...my truck was scheduled for 230..i didn't even get seen till 310.. that's unacceptable.. not enough staff.. and they aren't helpful when asking questions..acted like I was bothering them

Shantel H.
Clasificación:

I've been to this location twice. The young lady with the locs was on point each time. Excellent customer service.

Myneta Y.
Clasificación:

Great customer service, amazing manager , clean new vehicle, clean store and professional environment. Thank you guys for your assistance 🥰🌟

BERTHA G.
Clasificación:

El cliente no dejó un comentario.

Jacqueline S.
Clasificación:

Have no complaints.Manager was very kind and professional the service was very good.

Constance B.
Clasificación:

None of your locations have enough help worker Don't look like they want to work

Mesam A.
Clasificación:

El cliente no dejó un comentario.

Darryl G.
Clasificación:

Truck was dirty. Bottles in the back and a huge crack in the windshield.

Martha W.
Clasificación:

El cliente no dejó un comentario.

Duane D.
Clasificación:

El cliente no dejó un comentario.

Kijeana B.
Clasificación:

El cliente no dejó un comentario.

Joseph G.
Clasificación:

Online reservation was cancelled after being exactly one hour late. Understand why that was the case but was totally unaware that it was a possibility. Need to make that much more clear during the final part of the online rental process. Craig, at the Uhaul site was able to get me back on track quickly, however.

RAVEN NICOLE F.
Clasificación:

El cliente no dejó un comentario.

CONRAD D.
Clasificación:

Workers were borderline rude. No greeting. When I returned rental, the person took the key and walked off. I started to follow her to the truck when she turned around and rudely said I got this. You don't have to follow me. I didn't know if I had to wait or if I was all set. She got out of the truck and started walking to the store. Never said follow me. I ended walking into the store. A few minutes later she handed me a receipt. Still no word to let me know that I was all set until I asked . I will never go back to that location again. Even if they have the only truck available.

TAYUANNA N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Deborah J.
Clasificación:

El cliente no dejó un comentario.

Michele E. | Overall Experience |
Clasificación:

my items in the unit flooded because the ceiling of the building collapsed, I lost a lot of items, not once were i encouraged or asked by an employee to obtain insurance, they cared less about my loss items

Krystal R.
Clasificación:

El cliente no dejó un comentario.

Trisha C.
Clasificación:

The guy that cleans the truck didnt clean the windshield it was dirty and there was no coolant in the truck it overheated , the workers inside were rude

Kayla K.
Clasificación:

I suggest you close down. You have robbed me. Accused me, wrongfully at that. Wiped my bank account. Defiled my trust and loyalty as a customer who frequently used your company. I would suggest not having a customer obligated to taking to court because you messed up big time.

Rachael W.
Clasificación:

El cliente no dejó un comentario.

Marcus W.
Clasificación:

El cliente no dejó un comentario.

Rachael W.
Clasificación:

Excellent customer service

David B.
Clasificación:

The manager there was incredibly helpful. By far the best experience I have ever had with a rental of any sort. It was the first time I had ever towed a trailer with my car and he helped me tremendously.

james L.
Clasificación:

I reserved a trailer, the location was changed 3 times. It was very frustrating.

Edward L.
Clasificación:

El cliente no dejó un comentario.

Ayeshah H.
Clasificación:

Uhaul is very unorganized. What's happening in your physical locations does not coincide with what's posted on the internet. I watched countless people be denied vehicles because the locations didn't have them, even after they were reserved on line. Talk about putting people in a bind. The staff seemed to lack empathy with delivering the news and for this I would never recommend this company to anyone I know. Interface your systems with your locations please! Also, I was charged $122.00 for items I never even clicked on to purchase. Thankfully the issue was rectified, but it shouldn't have happened in the first place. This isn't a start up company. Where is the smoothness that comes with years of experience? I'm CERTAIN this company adds much more stress to already stressful days of moving to many people's lives.

Gary F.
Clasificación:

Accept Debt Cards

Luke C.
Clasificación:

El cliente no dejó un comentario.

Cherie F.
Clasificación:

They gave me a truck that was driving inadequately. I am pregnant I could've hurt myself. I tried to tell the store and get some type of compensation but When I explain the problem the employee told me OK that's all. He did not look into the problem and did not try to give me any compensation I will be contacting corporate Because I was not able to completely use the truck because I was too scared to drive it so I took right right back

Juan R.
Clasificación:

El cliente no dejó un comentario.

Emily D.
Clasificación:

Great customer service at Joy Road location - very pleased.

Linda A.
Clasificación:

El cliente no dejó un comentario.

Junighterjean H.
Clasificación:

Great customer service, especially during a pandemic

Shirley S.
Clasificación:

Nothing . Craig is the best at the joy rd detroit location. I rent often and he always takes great care of me

Kayle M.
Clasificación:

I had a reservation at 8:am, paid movers to be at my house at 8:15... U-Haul didn't open until 9:am. Caused me to lose $150...

Xavier T.
Clasificación:

El cliente no dejó un comentario.

WANDA H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brian H.
Clasificación:

I did not elect for the additional coverage. The screen actually had me to confirm that I would reimburse UHaul immediately for declining the coverage. But I was charged $11.00 for it anyway.

Gary F.
Clasificación:

El cliente no dejó un comentario.

Annetta G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Othman S.
Clasificación:

El cliente no dejó un comentario.

Christine J.
Clasificación:

El cliente no dejó un comentario.

Germany R.
Clasificación:

I walked in and was taken care of right away with no wait what so ever the process was simple and easy!

Kevin B.
Clasificación:

El cliente no dejó un comentario.

Dominique G.
Clasificación:

El cliente no dejó un comentario.

WILLIS T. | Overall Experience |
Clasificación:

You must keep a close watch on payment dates, their late fees are brutal.

Kayle M.
Clasificación:

I did a mobile check in, but the app couldn't pick up my location, so I had to go inside where staff were not wearing PPE. I ordered and confirmed a dolly, and when I picked up my truck, there were no dollys available, and not even a apology about it was offered (I felt like the clerk was saying “just deal with it.”) Once I got to my truck, there was a woman's brassiere behind the drivers seat (in a world of corona, I felt like more attention should be paid to things like that,) and when I returned the truck, I needed a printed copy of my receipt so I could attach it to an invoice, and your printer was down (again no apology, “you'll get a receipt” without any explanation of how is not acceptable.) The one good thing is the guy that cleans the truck when you return is VERY VERY NICE.. other than that I give my experience a D+

Imad H.
Clasificación:

El cliente no dejó un comentario.

Rhondamarie J.
Clasificación:

Vehicle was very amazing. I did not receive the utility dolly and noted this fact when I returned the vehicle. I was charged for the utility dolly. Followed up with uhaul. Waiting for a response from store manager

Aisha F.
Clasificación:

El cliente no dejó un comentario.

Russell V.
Clasificación:

everything was top notch

Rebecca S.
Clasificación:

El cliente no dejó un comentario.

angel j. | First Impressions |
Clasificación:

Craig the manager was very polite and helpful to me

robert t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

gail m. | Overall Experience |
Clasificación:

The manager an staff are very helpful.

martina g. | Overall Experience |
Clasificación:

Great Service, Quick and Helpful!

sundae b. | First Impressions |
Clasificación:

I was misinformed about the size of the storage unit and also after hours returns. It’s not told I needed to get the mileage before leaving the keys in the drop box, so I was charged an additional $20

Anthony T. | First Impressions |
Clasificación:

The employees that helped me at the Joy rd location were very helpful and patient with me.

William B. | Overall Experience |
Clasificación:

Reserved a storage unit, was sent to a location that didn’t have the size/price I wanted. Was then charged for the unit I didn’t want/need/ask for. Thanks uhaul

LARRY M. | First Impressions |
Clasificación:

Great service. They got us going reasonably fast. Came back early the next morning. Same thing. Quick inspection if the truck. Adjusted my final bill. On my way.

Angela F. | Overall Experience |
Clasificación:

The lights go out after 5min. and you have to walk all the way down the hallway for them to come back on, some of us have 24 hour excess as long as there is movement lights should stay on.

Laith A. | Overall Experience |
Clasificación:

The worst customer Service I ever had in my life.

OPHELIA E. | Overall Experience |
Clasificación:

NA

martina g. | First Impressions |
Clasificación:

Patient and very knowledgeable; though it was early morning, the team was able to accommodate me in the nicest way. Plus donut shop coffee!

Marcus J. | Overall Experience |
Clasificación:

Thanks

JASMINE L. | First Impressions |
Clasificación:

For the price I believe it could be a little bit bigger

BARBARA L. | Overall Experience |
Clasificación:

I really appreciate Craig and the Staff at U-haul on Joy Rd. Will use their service again.

marcus t. | Overall Experience |
Clasificación:

Manager Craig Jordan Was not helpful and didn't do his job correctly

Carmen M. | First Impressions |
Clasificación:

Great service

TE-DRA C. | Overall Experience |
Clasificación:

My experience here was great staff were nice never had any problems I would recommend this facility to anyone

ernest h. | Overall Experience |
Clasificación:

No comments.

Tonia H. | Reservation |
Clasificación:

Great Service

Annis G. | Overall Experience |
Clasificación:

Moved in,saw roach.Prayed it was a fluck.Came back 2 put something away 2nd customer saw roach.Moved out a wk later,roach made it on truck.Didn’t kill got in house.Sprayed house.Very angry&grossed out

Martina G. | Overall Experience |
Clasificación:

The employees are fast and respect your moving situations during stressful times

Tiana S. | Overall Experience |
Clasificación:

When the rent went up they said they mailed out a letter I never recieved a letter. I got emails for everything else even this rating. I had to pay more An didn’t know why or that they went up.

No se han enviado comentarios para esta ubicación.

Volver
arriba