Comentarios del cliente para U-Haul Moving & Storage at Southern and Unser

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Southern and Unser

Grado total:

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Devoe D. en

Grado:

El cliente no dejó un comentario.

Renso G. en

Grado:

El cliente no dejó un comentario.

Manuel P. en

Grado:

El cliente no dejó un comentario.

Darleen J. en

Grado:

I think that all trucks and vans should be fueled to the full line on the gas gauge. This way it stops all the confusion of where the gauge line should be. If its below the full line then you charge. If it is on the full line then no charge. the 5/16 is confusing. Keep it very simple for the customer.

John S. en

Grado:

Great staff. Professional and pleasant. Maybe just a new couch or chairs for customers to sit on while waiting. Everything was clean and organized. A very nice location and employees. Keep up the good work.

Maria A. en

Grado:

Great customer service!

LUIS R. en

Grado:

We scheduled pickup for Uhaul off 528 and When we got there they sent us to a different location. When we arrived there we saw what we had ordered and realized we needed a bigger truck. They were unable and unwilling to call around or accommodate us. Later we had to come back and get an additional smaller trailer to tow. They told us that they had what we ordered. No let me call around, no we will give you a discount on the smaller trailer because we couldn’t accommodate you. Nothing. We have used uhaul in the past and have had no problems until now.

Ronald P. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Long wait times due to lack of employees. Employee that was there was great, he just needed help. Long wait time due to this.

michael P. en

Grado:

No problem in return. Helpful, fast and friendly. Had my receipt emailed to me before I left the parking lot.

Terrell C. en

Grado:

El cliente no dejó un comentario.

Kenneth F. en

Grado:

Very helpful and had a wide inventory available. Helped to get the hookup completed and all lights working.

Garron W. en

Grado:

Everything went great.

Kahaya K. en

Grado:

Fast: everything took 15 mins or less.

Richard M. en

Grado:

El cliente no dejó un comentario.

Ryan P. en

Grado:

Friendly and helpful staff that made the rental and return of the truck and equipment quick and easy.

Anthony A. en

Grado:

Great overall. Armando great to work with. Disappointed with phone service, the woman I spoke to said if we were one minute late we would be charged for a full day.

Steve G. en

Grado:

The Rio Rancho office was great! Kept me informed, pick up and delivery were perfect. The WA State office was poor! Bad communication, no warning of delivery time, changed the pick up date until I complained to keep it on the same date, refused to return phone calls, just a very unprofessional experience on this end.

KARLA C. en

Grado:

My site was originally close to my residence. They moved my box to another location without my permission. Their recording keeping leaves a lot to be desired. They don’t communicate well at all. I DO NOT RECOMMEND THIS SITE.

Wilma E. en

Grado:

My location pick up was changed several times not by this location by the scheduling team I was very disappointed with this service. I should have gone with budget

Floyd T. en

Grado:

El cliente no dejó un comentario.

Maria A. en

Grado:

Awesime!

mark D. en

Grado:

El cliente no dejó un comentario.

sean W. en

Grado:

This U-haul is very professional, I am considering moving my 3 storage units to this Uhaul.

David M. en

Grado:

El cliente no dejó un comentario.

RIchard C. en

Grado:

Excellent service, fast, very friendly

John J. en

Grado:

El cliente no dejó un comentario.

Jesus L. en

Grado:

Josh was very helpful

Michael A. en

Grado:

If the arrival experience in Florida is as smooth as the local drop-off/pickup experience, I'm going to be thrilled. Great experience so far!

Richard J. en

Grado:

The only negative was hidden fees. I was charged an additional 22.00, but I don't know what it was for. I returned the truck clean and full of gas.

Stephen C. en

Grado:

Called to reserve. Location told to [ick up at didn't have vehicle had to go to second location reservation was wrong and now I cant get a receipt.

elizabeth A. en

Grado:

El cliente no dejó un comentario.

Priscilla L. en

Grado:

Very, very nice people and great customer service

Laura S. en

Grado:

Im not sure of the gentlemans name, but he was very nice. I was having a very bad day, and just having someone be so professional and nice he completely turned my day around.

shawn s. en

Grado:

Would use again

candice k. en

Grado:

The guy that helped us was very professional, and provided excellent customer service!!

Karl R. en

Grado:

Excellent

April D. en

Grado:

The storage unit was very clean

daryl b. en

Grado:

Great staff, attentive and knowledgeable. Smooth process! The property well maintained.. Thank you, Darrell.

LUIS Q. en

Grado:

Great service w friendly staff!

Jessica M. en

Grado:

Will always use uhaul for My moving needs

STEVEN R. en

Grado:

Some of the staff needs to learn how to speak without being kind is i some of the staff needs to learn how to speak without being rude

Rick P. en

Grado:

Took over an hour to rent storage, weren’t sure if they had the size I wanted, they finally went out to check.. we’ll see if they try to bill me for next month.. one month free.

Leif C. en

Grado:

Very satisfied about the service. Will definitely use again when the need arises.

Melvin A. en

Grado:

Clerk neglected to explain that there were two locations of storage bins and how to open storage bin. After spending half hour trying to open bin, luckily another customer explained how to open bin.

Rachel G. en

Grado:

After a long day of moving, the attendant was above and beyond helpful. Our truck actually got stuck and he tried to help us move it. He also stayed late to get us checked in! Fantastic place.

Mykhaylo B. en

Grado:

Everybody were super nice and helpful. Very happy and super thankful

Ronald B. en

Grado:

I have only had a unit for 1 day, so this review will be for the initial process.The employee who helped me( Dean Trujillo) was friendly, personable and professional . He gave me a great deal .

denise m. en

Grado:

Moving in was a pleasant experience. The gentleman who helped us was more than just helpful. Clean facilities as well as wonderful security measures. I would recommend this to anyone.

LORNE A. en

Grado:

Thank you for the excellent service and communication. Lorne A.

SKYLAR S. en

Grado:

The amount of dirt and black widows in my storage unit was ridiculous! They give you a 4 day grace period for payment but 1 DAY after my payment was due they blew up my phone demanding payment.

darrin a. en

Grado:

2 visits to this location and 2 poor experiences. This time at least the gentleman at the counter was attentive and pleasant. I live 5 minutes away but will drive across town to another location.

maria c. en

Grado:

Very patient answering all my questions!

Mikel A. en

Grado:

No hassle - easy check in nice customer service experience.

Nolberto G. en

Grado:

I called what I thought was the location but Danielle was OK at the reservation place. But at the location, the British guy was awesome ! He took his time and explained everything to me! Thanks!

Daniel b. en

Grado:

Need to work on the time it takes to make business transactions check in check out time takes to long .

Jon G. en

Grado:

I preordered a trailer on line, and when I went to pick up it wasn't there. Ender up driving to pick up and return. Not their fault.

Amy L. en

Grado:

Thanks

NICHOLAS D. en

Grado:

no further comment

jose n. en

Grado:

I scheduled two weeks in advance and I was sent from one location to another four different location, having uber to the first and three other locations. Spend over $80.00 in uber fees. Ridiculous!

Patrick G. en

Grado:

Sabrina Montoya was super helpful and friendly! Thank you!!!

Julie G. en

Grado:

very accommodating, good customer service, Nice to start with 1st month free.

anita M. en

Grado:

The front desk attendant is always so pleasant to deal with. We also rent trucks on a regular basis and even when he is pulled in a million directions, he is cheerful and professional.

Luz G. en

Grado:

Good assistance and friendly service! Highly recommend

cecilia e. en

Grado:

Great attention to clients needs

Rebecca R. en

Grado:

I didn’t like the fact that I had to buy a key card (I left the previous one at home) on the day that I was moving out. Miscommunication with the key card.

Brian P. en

Grado:

The manager is rude & completely unprofessional. I have never been treated so poorly before. I called customer service and they have done absolutely zero. U-haul has lost my business for good.

Stephen C. en

Grado:

Very helpful staff and clean facility.

Alejandro S. en

Grado:

Great facility and service. Thanks

Sharon K. en

Grado:

EXCELLENT EVERY STEP OF THE MIVE! Thank you UHaul you are excellent! I will continue to use you all whenever possible! Thanks!

Justin W. en

Grado:

Great service, great facilities

carletta d. en

Grado:

Amazing staff. Great experience.

hector b. en

Grado:

Very good and friendly service , it's very convenient to get Uhaul free month promo after being their customer for years , I appreciate it very much

MICHAEL m. en

Grado:

Great

gail r. en

Grado:

I appreciated the courtesy shown me and the professionalism. All my questions were answered and a unit secured in a matter of minutes. The unit was clean and ready for use. Thank you!

amanda c. en

Grado:

they were ready and able to help. They answered our questions and made us feel right at home. Thank you.

Kevin S. en

Grado:

They were always extremely helpful and courteous

Richard S. en

Grado:

Storage staff was helpful and understanding.

Francis C. en

Grado:

Miss Jen did a very good job. From delivering to picking up the Ubox. She did everything, driving the big truck and operating the forklift. She is one of the best employees. Highly recommended service

Casey Len G. en

Grado:

Service was great, easy process to get set up with the storage space. Clean place and the man helping me was kind and clear. My only complaint is the pricing. More than I expected.

Peter C. en

Grado:

Great service.

linda h. en

Grado:

Way too expensive for long term storage. Lots of options close by.

James W. en

Grado:

Excellent end to my moving adventure. No problems encountered. Move went as expected.

Gerald B. en

Grado:

Returning the rental truck was painless. It had easy access and the customer representative helped me immediately (sorry I didn't get his name).

carletta d. en

Grado:

Employees are so helpful and kind, very informative. Your facilities are so clean and inviting. I am very happy that I chose U-Haul

tom f. en

Grado:

Didn't ever see the facility so my ratings based on ease of pick-up and delivery.

Ronald R. en

Grado:

Good Job

DUANE B. en

Grado:

Staff was very friendly and moved extremely quickly to get me taken care of and on my way.

Kevin S. en

Grado:

Very helpful when I added a unit

DONALD R. en

Grado:

Great facility and staff

kathy k. en

Grado:

Pleased with facility and staff.

Emily D. en

Grado:

I called due to a snow storm that we would need to return the Ubox and dolly a week from when we were scheduled to return it. We were not told that we would be charged 5$/day for the dolly.

Christopher M. en

Grado:

Great, new, clean location.

kevin A. en

Grado:

..

Lorenza B. en

Grado:

You took so much stress out of my move - thank you!

Igor N. en

Grado:

Excellent service. Thanks a lot!

kris j. en

Grado:

Nice facility and clean and well run. I have covered RV storage and think it is well done and safe and secure. Talked with Danny yesterday about maybe moving spots at some time but really like the facility.

JENNIFER G. en

Grado:

Never went there but the staff were very helpful and friendly on the phone. Have called multiple times with questions and they've always gone above and beyond to help me.

james l. en

Grado:

Security needs to be added as for camera's, motion detectors on the ditch side.

DIANA S. en

Grado:

Very convenient.

tanya b. en

Grado:

Don't know what I'm going to do with the U-Haul lock, do you buy it back?

Mozelle Q. en

Grado:

My experience at this location was a lot better than my experience at other u haul locations.

Holly K. en

Grado:

Easy access, the level of security, cleanliness ability to auto-pay and friendly staff made our 6 month storeage needs a nice, secure and convenient experience!! Thank you so much!!! HK

Julee A. en

Grado:

We did have termites which got into one of our boxes...other than that, it was an excellent place for storage

Mark S. en

Grado:

Excellent service.

pamela s. en

Grado:

Since I was dealing with a U Box and had it delivered to my address, I never went to the U haul facility. So many of the questions are N/A. The delivery was very dependable. Recommend it!!!!!

Lorraine H. en

Grado:

We had a ubox held there and delivered to our new home in Albuquerque. All went smoothly and the staff and communication was fantastic. Really pleased with service, have already recommended.

Elisabeth W. en

Grado:

Scheduling my U-Box delivery was a little tough, but I understand busy schedules. Everyone I interacted with was professional and did their best to answer my questions.

michael f. en

Grado:

Thanks for all your help

Mark S. en

Grado:

Excellent service.

mark S. en

Grado:

Super helpful.

rita m. en

Grado:

No problems.

Elton C. en

Grado:

Great place, helpful employees with fast in and out time!

DONALD R. en

Grado:

They provide great customer service. Peyton was courteous and said they had many customers ahead of me and he would take care of my truck return and email me my receipt as soon as he was finished.

Julie G. en

Grado:

The young gentlemen took time to show me the storage unit and explain the access

Martha S. en

Grado:

The container was clean. I would use and recommend U haul again. I was very happy with the entire process. 5 stars!!

Patrick H. en

Grado:

Clean and maintained

Dawn T. en

Grado:

Great service and friendly

kathleen a. en

Grado:

RV lot was broken into and not notified for 2 days. Sabrina was very helpful though. Employees at front desk always ride and unprofessional.

Margaret H. en

Grado:

Excellent customer service

daniel j. en

Grado:

The employees were very nice, respectfull, knowledgeable and kind. They offered solutions to both my storage and moving delima.

james s. en

Grado:

Sabrina is a star employee

sheryl w. en

Grado:

I did not visit the facility but was very satisfied with the service. I was called to set up a delivery appointment and everything arrived in good condition.

nick b. en

Grado:

Excellent service. My son is currently renting a unit.

Jennie G. en

Grado:

All of the UBox employees I interacted with were knowledgeable and very helpful. Our move went smoothly because of their help and prompt service.

CLARK C. en

Grado:

Staff was most helpful when cleaning out the unit. Thanks.

jan p. en

Grado:

Great folks, they helped us out in every way!

Farinaz K. en

Grado:

Very poor service with uhaul

PATRICA C. en

Grado:

Very polite eager to help

wanda a. en

Grado:

The office and storage area were very clean and well maintained. Keep up the great work Uhaul.

robert h. en

Grado:

Job well done.

David R. en

Grado:

Nice people but we were delayed by 45 min after calling a day ahead to set up a 9am arrival to empty the U-Box. The box was not out and no awareness of our appt. Had to wait for two semis to unload.

wayne l. en

Grado:

all the staff are freindly and helpful, which made the whole experince a delight.

Jessica E. en

Grado:

The owner is very professional and courteous. After I waited over an hour for my equipment she comped me a tow bar for my hauling. Returning was quick and easy.

DAVE S. en

Grado:

Exceptional prompt service in delivery & pickup of our storage units. And Samantha is quite simply PHENOMENAL : great driver and delivery person, great problem solver, an asset to the company.

Randy Z. en

Grado:

The service attendants were very professional and helpful.

Matthew S. en

Grado:

Samantha was amazing and deserves a raise! She made an already stressful time, more bearable. We're so grateful she treated us like individuals and not just another customer!

richard l. en

Grado:

The staff Is very professional, Friendly, Would highly recommend Your business to friends and family.