Customer Reviews for U-Haul Moving & Storage at South Lake

2,372 comentarios

1549 Mount Zion Rd   Morrow, GA 30260

(678) 369-2753

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(678) 369-2753

1549 Mount Zion Rd
Morrow, GA 30260

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Keep some one in the office at all times!!

DARRELL W. 
Clasificación:
5.0

I am so glad you had made my experience were very good and very informative thanks you very much for that.

Edward F. 
Clasificación:
5.0

Excellent service and great communication

ALTON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALLL S. 
Clasificación:
4.0

Hire more associates, this location is great and every time I rent equipment, there are 1 to 2 associates and I have to wait an hour before I'm helped.

Sonia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

diallo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaDonna D. 
Clasificación:
1.0

This was a horrible experience . I will choose budget rental over this place anyway . They scammed me on gas in Georgia and when I dropped it off in Mississippi they were so rude and wouldn't listen that I got fed up and left

Jamie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Son L. 
Clasificación:
4.0

You need at least 2 people. At the counter to help customers coming in to purchase a Rental i waited about 20-30 minutes because you only had 1 CSR at the counter.

KIMBERLY S. 
Clasificación:
3.0

Well first, I was supposed to pick up the night before at a different location. The first location had not staged the truck even though it had been reserved days in advance. I called the regional office and they found me a uhaul at the Morrow location the day after I was to pick up my truck. This location had one person at the desk to help people, and there was a line. I called before leaving and was on hold for 45 minutes. This is the time it took me to arrive and stand in line before the check out button showed on the uhaul app. I was unable to purchase a box I wanted to pick up as well because of time constraints. The truck was in good condition and clean though.

Brandon C. 
Clasificación:
2.0

Interior of can was free of bulk trash but not “clean” …debris and other trash in cup holders … equipment overall was on its last leg , drives poorly , exterior damaged moderately.. first time I've received equipment in this poor condition but will use uhaul again as I believe this was a one off experience

TIFFANIE P. 
Clasificación:
4.0

Used the mobile App this time.. Everything went smoothly. Picking and returning the vehicle was a breeze.

Doreen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT H. 
Clasificación:
5.0

The customer service team at this location was excellent and on point. If I had to do it all over again I would because of this staff. Thank each of you for your pleasant attitude.

Charlotte J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EZRA S. 
Clasificación:
1.0

Had reservation for 7 am on 04/30/222. Did not get rental until 7:45am causing me to loose the helpers I had got to help me with moving. Truck coolant light was on and was accused of using dolly and blankets and clerk tried to charge me for them. Clerk was very rude when truck was returned

Lanaifran B. 
Clasificación:
5.0

Nothing , everything was perfect from checking in to getting the truck to returning .

Alonzo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene W. 
Clasificación:
5.0

The whole process from pick up to drop off was a breeze I cannot believe how Smooth things went

paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaneka B. 
Clasificación:
5.0

Continue to provide the excellent customer service that you presently give.

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey H. 
Clasificación:
1.0

My experience with this location was a NIGHTMARE!! I had a reservation set up for 9 in the morning and I got there at 8:50 and they told me my truck was not there. I was told to come back at 12 and another one would be there. I went back at 12:30 and my truck was there but he tried over changing me for the truck. I argued with the gentleman and he began to laugh at me. Come to find out from corporate that the reason why my truck wasn't there to begin with was because someone canceled my reservation at 8:10 that morning when I was supposed to be there at 9. Looks to me like they gave my reserved truck to someone else. I also tried calling the General Manager about the problem and he never called me back. I do not recommend this store. Go there at your own risk. They are very unprofessional, I hope U-Haul corporate does something about this store.

Brett P. 
Clasificación:
2.0

They tried to charge more on gas when I took the truck with less gas and brought it back filled up , but I had to make it clear to them, their manager was asking if I needed a refund, instead of doing his job

Paschal A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maleika B. 
Clasificación:
3.0

Customer Service, we were told we could access our boxes before they shipped. We needed to put some last minute stuff in there that we ended up having to throw away because nothing else could fit in our car safely. We drove 20mins to not find our boxes where the Rep. Herb that rushed us off the phone said they would be. Everything arrived at our new location just fine but having to throw away things we needed to have to replace them is a waste of time and money especially seeing as to how much we spent overall to use this service. Being a human being just goes a long way, especially during moving in general let alone moving across country which is one of the most stressful events of our lives.

LEOCADIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

Love this Uhaul. Nice professional ppl serving the community.

Trinia C. 
Clasificación:
4.0

This was the cleanest and newest truck I have ever rented from Uhaul.

Sonia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrena B. 
Clasificación:
3.0

There a rip off saying it's 19.95 but .99 cents per milleage $69 for less than 2 hours is crazy

REnee H. 
Clasificación:
5.0

Excellent accommodation to meet my expectation and needs.

Dalstar R. 
Clasificación:
5.0

Service was great truck transmission needs to be checked

KENNETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

urhura U. 
Clasificación:
5.0

So far so good that's why I come to you all.

yashicia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne M. 
Clasificación:
5.0

Keep doing Great

Gregory H. 
Clasificación:
4.0

Pickup was on empty. Smelled like cigarettes.

Brianna M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

Excellent customer service...Thanks!!!

Sonia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad S. 
Clasificación:
2.0

I reserved a reservation online and when I got to facility with my things they didn't have the unit that I reserved. So I had to get a smaller unit and go somewhere else and get another unit causing me time and extra money for gas and the unit

Brandyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAJOYCE K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

zedrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA E. 
Clasificación:
4.0

Great staff and very helpful

Gwendolyn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alisha B. 
Clasificación:
5.0

The customer service representative was very informative and friendly. The storage was smaller than expected so I had to get 2 storages because they were out of what I needed at that location

Catherine C.  |  First Impressions 
Clasificación:
3.0

The manager is rude. She has poor customer service skills.

Charlotte M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

The customer service I received from Jeremiah was outstanding. I would definitely recommend using them.

Joshua S. 
Clasificación:
5.0

The customer service I received with Ricoh and Jeremiah was excellent. I would definitely recommend others to use this facility for their storage or u-Haul needs.

joshua S. 
Clasificación:
5.0

The equipment was clean but the truck need alignment bad so it was a bad experience with the truck

ASHELY T. 
Clasificación:
5.0

The processing time prior to getting the rental.

Tekeya T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Halona B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus A. 
Clasificación:
5.0

God Bless America

johnson s.  |  First Impressions 
Clasificación:
1.0

This was the worst experience I've had using Uhaul. I initially had a reservation for the Forest Park Location and received a call the next day saying the truck had been stolen off the lot the previous day. I feel like they probably just overbooked themselves and didn't have enough trucks. This was the first inconvenience. After this I have to drive further to the Morrow location. I received a truck. After transporting furniture on the first trip the car started leaking antifreeze within the cabin!!!! Had to end up parking the truck with delayed my move even more. I had people helping me with my move which inconvenienced me even further. Road side assistance took hours to come pick up the truck. I had to end up renting yet another truck. Management did not seem very concerned. When I asked to speak to the store manager I was told he was assisting other customers. I spoke with the assistant manager who assured me that he would relay the message to the store manager. When I returned the second truck I was told I would not be charged for the initial truck that broke down. I check my credit card statement and charged me for the first and second truck AND overcharged me gas. I know that the gas was at the same point where it was when I got the truck. I really needed more time, but I returned the truck out of pure frustration. I will definitely be using Penske or another service for future services. I need someone from corporate to reach out to me ASAP!!!!

Ashley M. 
Clasificación:
2.0

Stop discussing issues in front of the customer and be more knowledgeable about moving and packing

Domonique W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mona L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Radhiya R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bri R. 
Clasificación:
5.0

Knowledgeable and helpful

Pamela F.  |  Overall Experience 
Clasificación:
4.0

Hire more people. I was waiting in line for 43 minutes.

Sonia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAIDU B. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDGARDO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTAUNI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christoper R. 
Clasificación:
5.0

N/C

Latrice S. 
Clasificación:
1.0

I was charged a late turn in fee when I turned the truck in over 24 hours early

Alicia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

Great service at this location.

Charlotte Jeanea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jhada G.  |  Overall Experience 
Clasificación:
5.0

Gracias

WENDY D.  |  Overall Experience 
Clasificación:
5.0

Totally awesome

tavris S. 
Clasificación:
3.0

For my first time renting from uhaul my experience was okay just didn't get the real understanding of the renting cost and what would i be getting in return back on my card .when told the trucks was for 39.99. For a day i only use it for like 5 hrs and onky went over like 3 miles over my usage and was charge and only gave back little. The truck wasn't all that great either the steering was bad off it need an alignment ...it was clean just the steering was bad.

Teneries T. 
Clasificación:
4.0

El cliente no dejó un comentario.

leondo J. 
Clasificación:
5.0

Another excellent, efficient experience. This uhaul location shows consistent excellent service no matter who's working and no matter which shift. Officially on the level with Chikfila. Keep doing whatever you're doing.

Damon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR R. 
Clasificación:
3.0

El cliente no dejó un comentario.

HAKEEM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley J. 
Clasificación:
5.0

Other than my furniture having mold on it because I thought all of the units were climate control. The staff was wonderful about helping remove the molding furniture.

Shinita F.  |  Overall Experience 
Clasificación:
5.0

The only thing I didn't like is that the truck was not already fill with gas, and I didn't like all those hidden fees

Denitvas P. 
Clasificación:
5.0

Friendly staff Even though we had a last minute reservation they made sure we got everything we needed

Reginald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jemorie N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lekisha h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH A. 
Clasificación:
5.0

The staff was great!!! They assisted me with everything I asked for

Shinita F. 
Clasificación:
4.0

El cliente no dejó un comentario.

james v.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ALYDIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya B. 
Clasificación:
5.0

I made a reservation at another location. I got a text that I was supposed to go to a different location to pick up the truck. I had confirmed the reservation the day before. When I got there ,there was not a truck. The woman was really helpful in finding me a truck, She even called the other location,and they had the truck ready when I got there. If you make a reservation 4 days in advance, you should be able to pick up a truck, not run all over town trying to find one. I had help lined up, and I had an 10 hour drive,after I got it loaded. I might think twice about renting another truck,when you make a reservation,you think it should be ready when you get there.

DAVID L. 
Clasificación:
2.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale D. 
Clasificación:
3.0

Did not open on time (10 minutes late) and never apologized for keeping us waiting.

Nancy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BELERIA M. 
Clasificación:
4.0

Great customer service and friendly atmosphere. Vehicle was clean.

Chandra J. 
Clasificación:
5.0

Can't think of the gentleman name but he was really great help with everything

CONCHETTA W.  |  First Impressions 
Clasificación:
1.0

Four pair of my shoes were stolen and no cared to look at the cameras at all no help what so ever

Tynesha P.  |  Overall Experience 
Clasificación:
5.0

No sir.

EDMUNDO H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Anjelicia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tabitha g.  |  Overall Experience 
Clasificación:
2.0

I was never sent an email for the reservation and my receipt wasn't emailed to me as they have been when I have used uhaul. The truck was clean but had no gas when I pick it up and it used a lot of gas for the few miles I traveled. I still haven't received my refund and the truck was returned on time with gas in the truck I will not be using this location again

CHARVIN H. 
Clasificación:
5.0

The employee that assisted me was very courteous, knowledgeable and kind. He got me in and out expeditiously with no problem.

MIGNON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAVEDA L.  |  First Impressions 
Clasificación:
5.0

Get customer service

PHILISTIA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CYNTHIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaylen p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Princess B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lyndale C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CANA-MORIAH B.  |  First Impressions 
Clasificación:
4.0

The man that helped us check in had great customer service. When we first came in we were not greeted and waited for awhile for assistance when it was at least 4 people behind the counter.

Miki M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLESHA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KANIYA S.  |  Overall Experience 
Clasificación:
3.0

Due to location of my unit, it was to far to get to & over priced for the size!

Letitia B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Loretta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LaDonna B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rikayla l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris R.  |  First Impressions 
Clasificación:
1.0

This location is the worst! I have never dealt with more unprofessional people when it came to uhal and I've use your service when ever I move. I went in a requested a storage room which the next day when I came back to put my stuff in my storage I thought to get a bigger unit which was a extra $72.75 Well I end up having to go back to the original storage because the one they try to transfer me to was the last one up a size but it was already taking just not in the system. So I was told my money will go back to my card which did not happen. My next bill came up which I was already out the unit I didn't keep it for the next month I already moved. So I called them the day the bill me and advise them hey miscommunication I'm not in that unit anymore and you guys just billed me. They agreed to refund me my fee that was charged which was the 58.00 and I ask them about my $72.75. He told me because it was a credit . When it was a payment off my card they can not refund me back my money which I was told it would be. Then he got out of character with me because of the question I was asking (Jeremiah Scoville) which made me angry because I tried to be as nice as I could but you want to make me the issue because I ask for a manager and ask you to get him on the phone and you tell me that's not your job! Then proceeded to tell me you don't have a button that will refund me my money it's just in the system as a credit and the amount will just stay with uhal and I can use it at all. That's do not even make Any sense!!! At all. You guys need to do a audit on the money they have brought in at that location as well as have unit occupy but not in your system because I went to a different Uhal and was told that was not correct and to reach out to cooperate. I file a disput with my credit company but I will not ever go back there !

Quanetra E.  |  Overall Experience 
Clasificación:
5.0

I loved my 2 years stay at Uhaul of Morrow!!! My belongings were well secured and I didn't have any major issues. The General Manager Jeremiah Scovile is the best to ever do business with! He cared for all of my storage and moving needs!

Shanta A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T.  |  Overall Experience 
Clasificación:
4.0

My refrigerator was full of mold but otherwise everything else was good.

Irene L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany h.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Chantrell D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KANIYA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
5.0

Well lit & secure facility, climate controlled, conveniently located, and hours are great!! The staff are really nice!

consuelo c.  |  First Impressions 
Clasificación:
5.0

All phases are excellent

Marcus T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMUD C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E.  |  Overall Experience 
Clasificación:
1.0

I did not move out or authorize anyone to move out on my behalf. I have paid my fees and was not contacted about any problems so im confused about why i am getting this survey

racquel g.  |  Overall Experience 
Clasificación:
4.0

Gracias

DONTREALE B.  |  First Impressions 
Clasificación:
4.0

My experience was great until the moving day. My truck wasn't ready because customer hadn't returned it but unnecessary sacrifices had to be made on my end and NO MERCY was shown when it came to it being justified by U Haul. Ma'am its company rules???

tracy c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayla W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith M.  |  Overall Experience 
Clasificación:
5.0

want to think Jeremiah and his wife very good people

Mack G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M.  |  Overall Experience 
Clasificación:
5.0

I wish it was 24 hours or later hours to help late workers but i love Uhaul and the clean facilities

KIARA W.  |  First Impressions 
Clasificación:
4.0

Correction I cleaned out my storage on 11/14/2021 because the office was closed I had to call customer service who was rude and did not help me with my move out concern.

Nicole B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MELVIN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADFORD F.  |  Overall Experience 
Clasificación:
5.0

The staff member that dealt with my case was on point and definitely took his role as Customer Service Representative seriously.

farrad f.  |  First Impressions 
Clasificación:
5.0

Very good customer service

marcie w.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Shontavia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominque H.  |  Overall Experience 
Clasificación:
1.0

Your staff member were rude and nee to be written up. He has No Respect.

Sarah W.  |  Overall Experience 
Clasificación:
3.0

I was happy with the fact that I only rented a storage for seven days and I was still charged the full amount. I expressed my concerns with the representative at the location but was unhappy with the answer, I will still be charged the full amount. I think this is wrong and we should be at least given back some of our money.

Dominique B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EUNECA F.  |  Overall Experience 
Clasificación:
5.0

The experience was amazing Levi's Customer service was excellent! Only bad thing is I hate that when you go online and make a reservation it makes you think you locked in a unit but you didn't, they could still sell out. So make sure you call and check and then go up there to finalize paperwork to officially have the unit

Jon-Sheree M.  |  First Impressions 
Clasificación:
1.0

Staff was the worst, I arrived every morning to grab my work things and got accused of sleeping in a unit. No one asked me anything nor called just put a lock on my locker because of what some one assumed. Terrible experience, had to miss a whole day of work changing my things to another storage

marcal e.  |  Overall Experience 
Clasificación:
5.0

Jacob made sure things was right for me and my family

Jennifer E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S.  |  First Impressions 
Clasificación:
4.0

Paid for 24 houf

Ricky H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathlene T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeannette j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie G.  |  Overall Experience 
Clasificación:
5.0

The way I was helped at this location was some of the best service I have ever had. I will tell all my friends and family to use this location.

ALICE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

Don't remember the gentleman's name was very friendly and helpful

vicky j.  |  First Impressions 
Clasificación:
4.0

Already paying fir a storage unit. There should be 24 access to the large aromatic doors and not just the small manual door.

SEAN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R.  |  First Impressions 
Clasificación:
5.0

Jeremiah was excellent. The day we first came in the systems were down and we were on a tight schedule but Jeremiah made sure we got our storage unit and were able to get on our way. Thank you all.

JEFFERY D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashly M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMAR C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakeem W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bibian n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

linda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIANNA M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shirley S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDON L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominque T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antiono W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AARONIA S.  |  First Impressions 
Clasificación:
5.0

The Staff was Excellent and very helpful and knowledgeable

Kambria E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda T.  |  Overall Experience 
Clasificación:
5.0

The customer service rep Justice was extremely helpful and pleasant. I found the experience with her very refreshing because Excellence in Customer Service is rare among the younger generation.

Irene L.  |  First Impressions 
Clasificación:
5.0

I appreciate your service

ULYSSES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ariana t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SIERRA E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

aurryonn v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

awdir i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SELENA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie T.  |  First Impressions 
Clasificación:
4.0

The person who checked me out was outstanding. He listened, he cared, and he went the extra mile with explaining different items we could use while moving into our new home.

Ashley C.  |  Overall Experience 
Clasificación:
1.0

Chris is VERY RUDE and UNPROFESSIONAL!! When I called to inform him that the amount of gas in the truck was , he was going back in forth me being argumentative and hung up in my face!!!!! I willl NEVER go there again and spend my money!!! If they are the last to have trucks a available again I will choose PENSKE or BIDGET!! I wish I could give this facility NO STARS!!!!!

Arnez P.  |  First Impressions 
Clasificación:
4.0

When its 24 hrs sliding door should be as well.

BRENDA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra G.  |  Overall Experience 
Clasificación:
5.0

The assistant manager assisted me with procuring my storage and he was awesome! He was short-staffed but he still had a great attitude and was very helpful. I think his name was Jordan.

Darrel J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Talibah M.  |  Overall Experience 
Clasificación:
4.0

Gabe could not have been nicer, as well as, the other gentleman on duty. Sorry, I didn't get his name. Restroom was relatively clean, but there was NO tissue. Fortunately, I worked it out, but yikes! In spite of, it went well.

Patricia B.  |  First Impressions 
Clasificación:
5.0

Awesome staff that are patient, friendly and helpful. 💯

TRACI M.  |  Overall Experience 
Clasificación:
5.0

After leaving the Forest Park location which was a AWFUL experience the Morrow location was a breath of fresh air. Justice waited on me and was too pleasant. The Forest Park location was a totally different feel. I had reserved a storage unit but the young lady at the Tara blvd location put in the wrong date in(7/21 instead of (7/25). She advised me to call and change the date or go on line. After MANY attempts to call with no answer the location closed. I then changed it on line. When I went in on (7/22) I was informed the unit was rented YESTERDAY!! He said it was because I didn't call (which they don't answer the phone) plus (7/21) was not even over! Justice at the Morrow location was so friendly and helpful and changed my experience from the totally chaos I experienced at a whole other location. She deserves a raise!!!

Frankie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanda P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sakeeya B.  |  Online Move In 
Clasificación:
1.0

Jacob, the assistant manager, assured my U-boxes would be dropped for access on Saturday, July 17th by 8am. We spoke in-person on Monday, July 12th about dropping and accessing the boxes. When I arrived to UHaul on Mt. Zion the boxes had not been dropped for access. I was informed by Justice that the boxes wouldn't be dropped that day. The Caucasian employee stated that Jacob was only an assistant manager and couldn't schedule for a U-box to be dropped. After two hours of Justice making phone calls, she said that they could be dropped on Sunday, July 18th by 9am. On Sunday, July 18th I arrived at the location at 9:05am to my surprise employees in the back and a line of customers in front. It is 9:23am and the location is closed. Their opening hours on Sunday are 9am. DO NOT use this location.

Eboni J.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice and helpful

Daphne T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

RENELLE C.  |  Online Move In 
Clasificación:
5.0

The staff very helpful & friendly with everything. The experience was definitely the easiest part of my move.

katatheual d.  |  First Impressions 
Clasificación:
3.0

I move out on July 1 2021 not July 9 2021!!!

SHAKITA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kia S.  |  Overall Experience 
Clasificación:
5.0

Customer service representative was efficient and very helpful as well as knowledgeable.

Karen P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Demario A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anise c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ULONCKA J.  |  Overall Experience 
Clasificación:
5.0

Above and beyond awesome!!

Renee F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

valeria l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

Jacob and Justice was SUPER AWESOME and Very Sweet! I came in panic mode and needed a storage and my truck I reserved all on a decent budget. And these two came through with absolutely and beyond Superior Customer Service! Thank you and I trust they will be rewarded and recognized, as the energy they displayed is almost extinct in business's today. Thank You again to Jacob and Justice!

Nita Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Princess B.  |  First Impressions 
Clasificación:
4.0

The staff was nice and courteous however, I reserved a unit at another location. Upon my arrival to my location of choice, I was told the storage unit was not available and booked a unit at another location. Once I got the other storage location to check in and get my access card, the unit that was given to me was apparently a "ghost" unit and had a lock on it. So I then had to get another storage unit which was very inconvenient and too timely due to internal systems that were of no fault of the employees working. I encourage uhaul to examine the booking system used so that experiences such as mine do not occur.

TIFFANY W.  |  First Impressions 
Clasificación:
3.0

Everything was good except the storage space I reserved wasn't available. So I had to pay more.

Tamiko H.  |  First Impressions 
Clasificación:
5.0

yes of course i will it made me felt comfortable he was patient and helpful

shannon g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

rickey j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Broderick M.  |  Overall Experience 
Clasificación:
5.0

Jeremiah and his staff were great.Id just loss my God Father n Grand Mother.Which is why i needed storage.They had me smiling and laughing along with the other customers.I am greatful so greatful.Great service and when you're already going through you need great Customer Service.

kaydrian s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALENTIN N.  |  First Impressions 
Clasificación:
4.0

Just would like to have after hours access. Other than that the staff was very helpful and friendly. I would definitely recommend this facility.

Shirell M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destinee H.  |  Overall Experience 
Clasificación:
5.0

Good job thank you

juan r.  |  First Impressions 
Clasificación:
5.0

From facility to staff I never in my 3 years using Uhaul in Morrowhad any issue. If anything came up ir problem the manager and staff handled things rapidly and professionally.

Julie G.  |  First Impressions 
Clasificación:
5.0

Excellent service compared to Fozzie's stores. Will give this location my business before anyone.

SIERRA E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SUZETTE B.  |  Overall Experience 
Clasificación:
5.0

Great customer service, accessible units. Well-lit, friendly, overall great experience.

Collin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M.  |  First Impressions 
Clasificación:
5.0

I would recommend anyone to Uhaul it’s very convenient.

phyllis b.  |  Overall Experience 
Clasificación:
4.0

Very kind staff

aaron r.  |  First Impressions 
Clasificación:
5.0

The assistant manager was really help and understanding. He had his hands full but I felt like I was helped very well. Great job guy!!!!

deja a.  |  First Impressions 
Clasificación:
5.0

Excellent customer service! The manager is amazing!!

Sharnell P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen p.  |  First Impressions 
Clasificación:
5.0

When I first got the storage unit Dante was an amazing help to me, then at the end when I was moving out, Jacob was just as amazing!!!! Will definitely use them again when needed in the future!!!!

Shekinah G.  |  Overall Experience 
Clasificación:
5.0

The staff was super nice and helpful.

Carol B.  |  First Impressions 
Clasificación:
5.0

The manager is a super guy knowledgeable professional and courteous very nice white American young man thank you Mr. King

ROBERT K.  |  First Impressions 
Clasificación:
5.0

Jacob was the best

KESHA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brice w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantonia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

venezia o.  |  Overall Experience 
Clasificación:
5.0

I'll always choose this location for my storage needs. The customer service here is top notch!!!

Marshall T.  |  Overall Experience 
Clasificación:
5.0

Thank You for a Quality, Professional & Friendly Experience!!!!!! 😊

donna M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashly M.  |  First Impressions 
Clasificación:
5.0

I will always use UHaul. Personnel are exceptionally helpful and personable. I felt my belongings were safe and secure. Thank you Jeremiah and UHaul.

constance s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME C.  |  Online Move In 
Clasificación:
5.0

When trying to contact the location the call always went to the reservation line. You could not get through to the office.

Carl F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Halona B.  |  First Impressions 
Clasificación:
4.0

The move out date is incorrect. I moved out on Sat May 1st, 2021. At around 10 am. They said the computer was down.

janelle a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheneaka p.  |  Overall Experience 
Clasificación:
5.0

Everyone was amazingly courteous and helpful. Very professional.

Eugenia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carol p.  |  Overall Experience 
Clasificación:
2.0

Due to customer service I have to give you a below average.. was charged double and still waiting on a call back and a refund.

Natasha D.  |  Overall Experience 
Clasificación:
5.0

My wife and I love this Mount Zion team from Jeremiah on down to the newest employees. They always get you squared away quickly. They also let you know options to help you save time and money. My storage always feels like home.

DeWayne O.  |  Overall Experience 
Clasificación:
5.0

Thank you for securing my belongings.

Stephanie M.  |  Overall Experience 
Clasificación:
5.0

Customer Service is absolutely amazing from Jacob!! I would recommend this company and facility to my university peers! ¡Gracias!

Tenesea T.  |  First Impressions 
Clasificación:
5.0

They went above and beyond to help.

Britnay I.  |  First Impressions 
Clasificación:
5.0

Love the facility. Need more than one elevator.

BRENDA A.  |  First Impressions 
Clasificación:
5.0

Great

Lana L.  |  Overall Experience 
Clasificación:
5.0

Great customer service and super easy move in/out. Would recommend for sure

Raylin K.  |  Overall Experience 
Clasificación:
5.0

From start to finish this experience was more than wonderful. Keep up the good work if I could give more than 5 stars I would

tiffanie h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne M.  |  First Impressions 
Clasificación:
5.0

I have no regrets storing my personal items here between moves .

Wanda N.  |  Overall Experience 
Clasificación:
5.0

I have been a storage and equipment rental customer for 2 years at this location. The General Manager Mr. Scoville and his staff has been the most professional dealership that I have seen. Unbelievable customer service. Staff is very friendly and accommodating. Would definitely recommend this facility for any UHaul needs.

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ghetty h.  |  Overall Experience 
Clasificación:
5.0

Management and staff are extremely amazing people. They turned my bad day into the best day. They're wonderful. I'd definitely go back.

TENNILLE W.  |  Overall Experience 
Clasificación:
5.0

I have had a wonderful experience with U-Haul from boxes to storage... I will continue to use them in the future as needed.

Terri S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donnell M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shekinah G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerreshia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina M.  |  Overall Experience 
Clasificación:
5.0

The manager and staff were very helpful and friendly. I had my storage for a year and a half. I appreciate it for keeping the area clean. The only thing i didnt like is that they close the storage early, and some people come late from work and we cant get there on time to get something out of the storage. But besides that i love it there and the only reason i left is because i move to a different county. Thank you all for everything and this wonderful experience.

Glorianne B.  |  Overall Experience 
Clasificación:
3.0

My mattress has water damage. Please see pic

Tina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Callie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robin p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl B.  |  Overall Experience 
Clasificación:
5.0

During my time I've had no issues during my rental time. The staff was always nice and friendly. Thanks,

Eric J.  |  Overall Experience 
Clasificación:
5.0

The young that took care of me was very helpful. I can't remember his name but if you check your records you'll see his name. First name started with a J & he's 24 years old. He did an outstanding job!

George W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William B.  |  Overall Experience 
Clasificación:
5.0

The staff was great

Erika B.  |  Overall Experience 
Clasificación:
5.0

Mr Deboe was very patient and helpful. Even walked me to my unit and addressed how to access it, how the alarm works, the amount due each month and gave advanced notice of auto pay each month. Great customer service and you get what you pay for and for that I'm a happy customer.

Shanel C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA M.  |  First Impressions 
Clasificación:
4.0

Always have a great experience with the staff. And the facilities when I come.

KimiNicole C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Van B.  |  Online Move In 
Clasificación:
5.0

Jeremiah, Gabby, and George provided me with the best first time experience.

Erika B.  |  First Impressions 
Clasificación:
4.0

I moved in on Christmas day when the office was closed. Unfortunately, the unit that was set up for me still had a company lock on it when I arrived, which left it inaccessible. Therefore, I was extremely inconvenienced during move-in.

LORI H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerreshia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA W.  |  First Impressions 
Clasificación:
5.0

I don’t remember his name but the guy who set up my storage and closed it out was phenomenal

Fredisha K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith I.  |  Overall Experience 
Clasificación:
5.0

All staff was very professional, helpful and understanding. Always went the extra mile to make sure our things were safe , property was clean and all equipment for moving in and out was available. Thank you all for a wonderful experience.

rachel b.  |  Overall Experience 
Clasificación:
5.0

I found the U-Haul facilities to be bright, clean and attractive. I felt confident leaving my belongings there. The staff was exceptional. They were personable and very accommodating.

constance s.  |  First Impressions 
Clasificación:
5.0

Thanks for everything..go Steelers 💛💛🖤🖤

LaKea A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work thanks

Brianna C.  |  Overall Experience 
Clasificación:
5.0

The customer service was Excellent and the facility was very clean. I will definitely use you guy's again for any moving needs. Thank you so much 

ULONCKA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa A.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful during my moving transition. Great job to everyone.

Jamelle S.  |  First Impressions 
Clasificación:
5.0

The workers re GREAT !!!!!!

Veronica R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

khadijah b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVENA H.  |  Overall Experience 
Clasificación:
5.0

I was attended to by a staff who listened, showed me the space and made sure I had a terrific move-in experience. He was very friendly and I felt comfortable dealing with him. ¡Gracias!

Akinwale S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie R.  |  First Impressions 
Clasificación:
5.0

Dominic was super professional and kind. He answered all the questions I had and was very thorough too! He deserves a great appreciation for a Job well done. Thanks Ms Roberts Jonesboro GA.

Debra M.  |  First Impressions 
Clasificación:
5.0

The guys were very nice

Karen E.  |  First Impressions 
Clasificación:
5.0

Everything was wonderful accept for a musty smell in the elevator! The staff was very friendly and helpful!

Shayna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kizzie m.  |  Overall Experience 
Clasificación:
5.0

Great facility and staff

HENRY B.  |  Overall Experience 
Clasificación:
5.0

excellent

JAMES D.  |  First Impressions 
Clasificación:
5.0

Thanks for the clean safe place to keep my property in great condition

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLESHA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

valencia e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

wilbert s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

willie s.  |  Overall Experience 
Clasificación:
1.0

The storage facility itself was fine - it's clean and well lit, However; the customer service upon check out was absolutely horrible. Frankly, the service didn't match the facility.

CHAMMON B.  |  Overall Experience 
Clasificación:
3.0

Dominique is an excellent employee always professional and helpful but that manager is terrible aweful at customer rude when speaking with service.His name is Jeremy I believe

Myrna T.  |  Overall Experience 
Clasificación:
5.0

Great crew, really clean and efficient

Cathy S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomeica T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

abiodun i.  |  First Impressions 
Clasificación:
5.0

Clean Secure Staff available

Shaquaya L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jaqulla g.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful and very nice and accommodating . You couldn't ask for a better staff. Thank you to the crew at Mt. Zion U-Haul

pamela m.  |  Overall Experience 
Clasificación:
5.0

Everything was great!!

morgan A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

zsa zsa d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M.  |  Overall Experience 
Clasificación:
1.0

My bank account has been incorrectly drafted by U-Haul and is now overdrafts and in danger in be charged a 35.00 over draft fee by the bank. I have spoken to the manager at this location, he promised the charges would be reversed, nothing as of today, I need to hear back from someone quick.

gwen w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredisha K.  |  First Impressions 
Clasificación:
5.0

My contact at U-Haul in Morrow, GA was Dominic. He was very helpful and accommodating. Our move from Gainesville was difficult and we had to move around the schedule of events that changed before our Friday. Considering we had some unknowns Dominic was able to take the stress away by giving our contents a place to land until things became clear restarting our move in date.

Brett R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiara H.  |  First Impressions 
Clasificación:
4.0

I actually made my reservation through the Lake City u haul location. They were really helpful with getting a cargo van and storage unit secured. I like that the security is top notch.

PAMELA H.  |  First Impressions 
Clasificación:
5.0

The employees were helpful and willing to assist to ensure customer satisfaction.

chanelle b.  |  Overall Experience 
Clasificación:
5.0

My initial contact with the Southlake Self-Storage was a positive and pleasant one. I appreciate the professionalism and friendliness of Josh and Dominick. ¡Gracias!

Carole M.  |  First Impressions 
Clasificación:
5.0

I Appreciate you guys for Your Professionalism and Caring Hearts..It was definitely unforgettable.I definitely will Share my Awesome experience with others If I ever neeto move or store anything, You will be the First to get my business .Mount Zion Staff is Amazing.They need a raise because they go over and beyond to make sure you are accommodated..Superb Customer Service!!

Felicia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R.  |  Overall Experience 
Clasificación:
5.0

I was very pleased.

Fabian C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubréy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKA M.  |  First Impressions 
Clasificación:
5.0

Very pleased with the professional and outgoing attitude of the team. Facility was always clean and secure. No safety concerns while visiting the facility and my storage when needing to go at night.

cassandra b.  |  Overall Experience 
Clasificación:
1.0

Was over charged for the unit. Was told it would be refunded upon moving out. They decided to leave it as a credit. Called the 800 #. Was told the facility has to refund it and someone would call me from there. Never happened. Went back there, was told GM will look into it and get back to you. A lot of run around, no resolution.

jhonny w.  |  Overall Experience 
Clasificación:
5.0

This is the first time my husband and I have used any storage facility so we have no other facility to compare it to, however, we can say the experience was smooth and exceeded our expectations. The quality customer service from EVERY team member was AWESOME! The bathroom spotless & smelled like my bathroom at home with pleasant scent. I would definitely recommend the storage in Morrow GA!

angel m.  |  Overall Experience 
Clasificación:
5.0

The Customer Service Here Is Overrated These Guys and Gals Are Magnificent

cassandra c.  |  Overall Experience 
Clasificación:
5.0

The customer service that was provided by each employee was excellent. Our questions were answered and the staff was pleasant. They worked efficiently to get us in and out!

angel m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marci S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

wanda h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

desmond c.  |  First Impressions 
Clasificación:
5.0

This has been my greatest experience with U-haul in 15+ years! Jeremiah and his staff are absolutely "AMAZING!!!" This is customer service at it's finest!!! They made sure that our every need was taken care of and helped my family and I during a very difficult transition process during COVID-19. This Uhaul location on Mt. Zion is beyond clean, "spotless" and an absolute "Blessing!" Thanking God that we choose this location! We will continue to do business at this location for a very long-time! Thank you all again! God Bless!

Gervin M.  |  Overall Experience 
Clasificación:
5.0

Thanks for a great experience. 💯 = Awesome customer service every time. ~ 🅰➕ I will miss Jeremiah, Dominic & Roderick because they became like family to me in Morrow. 💜

Traci M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tusonah B.  |  Overall Experience 
Clasificación:
4.0

The only thing I would say is to have more staff available on my move out day I had to wait in line 45 minutes because it was only one worker ... and sadly it was the same way on move in day there never enough staff present

Tore'Anna D.  |  Overall Experience 
Clasificación:
5.0

No issues or complaints, would definitely use them again

Ian W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wanda h.  |  First Impressions 
Clasificación:
5.0

Staff and facility is excellent. Dominick and the rest of the staff is real chill and helpful. Thank you guys. If I ever need storage again and i'm in the area you would be my go to. I felt like my things were safe

rodney w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Phylenthia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Flora B.  |  Overall Experience 
Clasificación:
5.0

Lavon. I think that his name. He signed me up. His customer service was amazing. I got a bigger unit because he was so knowledgeable. Thanks for everything.

Scherezaad M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phylenthia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cassandra c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara S.  |  Overall Experience 
Clasificación:
5.0

The customer service provided was excellent and would recommend others to patronize this location.

chanelle b.  |  First Impressions 
Clasificación:
1.0

Horrible customer service. Even after settlement this facility sold my belongings into auction. They are inconsiderate they give false information.

Lisa B.  |  Overall Experience 
Clasificación:
5.0

Everyone was very professional and the move was very smooth

Lanita D.  |  First Impressions 
Clasificación:
5.0

Everything was fine

cherly b.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service With A Wonderful Sense Of Humor

Sabrina W.  |  First Impressions 
Clasificación:
2.0

The rental TRUCK was a absolute NIGHTMARE!!! Travelling from Atlanta to Biloxi in a truck where transmission went out on me...ONLY by the GRACE of GOD did this truck break down in front of my new apar

Bobbie R.  |  Overall Experience 
Clasificación:
5.0

When I arrived at U- Haul I was greeted by Dominic he has helped in so many ways, he have been so patient with me.When I tell you Dominic was a sales clerk from heaven that alone is an understatement.

Madinah A.  |  Overall Experience 
Clasificación:
5.0

Wonderful facility with great staff.

Christopher C.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely nice and helpful

Christine P.  |  First Impressions 
Clasificación:
5.0

The staff was courteous and helpful. The equipment was ready.

Monica J.  |  Overall Experience 
Clasificación:
5.0

Very well maintained

Desmond C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

ANTHONY M.  |  First Impressions 
Clasificación:
2.0

I really hate that my card malfunctioned at night . I made sure to swipe out but when we came back with more stuff they said site is closed access denied

Stacey s.  |  First Impressions 
Clasificación:
5.0

Was treated very well and given complete tour of facility. Good instruction on how to proceed.

Victor L.  |  First Impressions 
Clasificación:
5.0

All the staff were professional, nice and accomidating. Very helpful in addition to being well prepared.

Keneith M.  |  First Impressions 
Clasificación:
5.0

Workers were professional and able to assist with all questions.

Christopher C.  |  First Impressions 
Clasificación:
4.0

Dominick and Kenneth made sure my experience was smooth. Kenneth made sure i had all of my moving supplies and Dominick made sure that a had a unit on the floor i requested when i made my reservation.

Tiffany A.  |  First Impressions 
Clasificación:
5.0

This U-Haul Storage was the best, I would recommend this facility to anyone who is looking for the best, I was never worry about my safety when I enter my unit, my experience was great, Thank You!!!

larnell s.  |  Overall Experience 
Clasificación:
5.0

Thanks for a great experience

janice s.  |  Overall Experience 
Clasificación:
5.0

Wonderful, clean well maintained facility!!!

Akira E.  |  First Impressions 
Clasificación:
4.0

Great staff

TIFFANY L.  |  Overall Experience 
Clasificación:
5.0

I received outstanding customer service. I am storing my personal property and things of value to me. The customer service I received has been valued.

VIVIAN H.  |  First Impressions 
Clasificación:
5.0

I would recommend the service at the Southlake location. Justin was great and helped when the people at the Hwy 85 location would. The hwy 85 location is trash!

shakira b.  |  Overall Experience 
Clasificación:
3.0

Dominic was very helpful

Latonya R.  |  First Impressions 
Clasificación:
3.0

Assigned the wrong unit, promised a return call & didn't receive it. Went in person to move to correct unit, was advised to remain in current unit. I was billed for a larger unit. Decided to cancel.

Tanisha L.  |  Overall Experience 
Clasificación:
5.0

I love the new Uhaul Location. There's an outstanding team of storage agent that work there. They were very professional and knowledgeable when I came in to rent my storage unit.

SOPHIA W.  |  First Impressions 
Clasificación:
5.0

Had a pleasent experience. Very friendly service and most helpful staff. Preston Wragg was superb and i would recommend this location for anyone looking for a complete Uhaul experience.

Edgar G.  |  First Impressions 
Clasificación:
5.0

Would come back agsin...Thanks

JACQUELYN S.  |  Overall Experience 
Clasificación:
1.0

Had the worst move out experience. I reserved a truck at the location for move out and asked for 24 hrs access on the 18th. Neither was done. My move out was horrible, to say the least. Unprofessional

kimalya c.  |  Overall Experience 
Clasificación:
5.0

Awesome facility and wonderful service from the staff

Nicola W.  |  Overall Experience 
Clasificación:
3.0

No major complaints

Emmanuella -.  |  Overall Experience 
Clasificación:
1.0

Will not go to this store ever.

Ketasha W.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful an good energy . Keep up the good work!!!

keionndra w.  |  First Impressions 
Clasificación:
5.0

All the employees at this location are very helpful and I will definitely come back to this location if needed.

Tammica H.  |  First Impressions 
Clasificación:
5.0

Employee very friendly and helpful

Lyndia P.  |  First Impressions 
Clasificación:
4.0

one bathroom was not clean .

jamie w.  |  First Impressions 
Clasificación:
2.0

Some Poor customer service, higher prices then I've paid in both Florida and Alabama. Convenient location, One teammate in particular was great! Super helpful with everything.

Johnathon S.  |  Overall Experience 
Clasificación:
3.0

During my time there I was often bullied into thinking I was about to receive a lien from Jeremiah the GM Wife I did not like it Often when I came there I was hindered from using the restroom by fozz

Mernette E.  |  Overall Experience 
Clasificación:
5.0

Terrific service!

Milton A.  |  Overall Experience 
Clasificación:
5.0

manager and his coworker was excellent

Nicola W.  |  First Impressions 
Clasificación:
5.0

Great setup. Love the easy access.

Charlisa T.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Krystal H.  |  Overall Experience 
Clasificación:
5.0

Very nice

Edwin R.  |  Overall Experience 
Clasificación:
5.0

The two young gentlemen/employees gave superb customer service. Gracias.

salih a.  |  First Impressions 
Clasificación:
5.0

N/C

nicole m.  |  Overall Experience 
Clasificación:
5.0

Great

Florida J.  |  First Impressions 
Clasificación:
5.0

The store on MT Zion I give them Thumbs Up There are very professional they helped me and my family out very well I will tell everybody about You all Thanks Very much

shirley D.  |  First Impressions 
Clasificación:
4.0

The customer service was great

Alicia P.  |  First Impressions 
Clasificación:
1.0

I placed a reservation for a U-Haul truck and storage. I was able to ren and check out my truck but when I came to get my storage it was the wrong size so a rep help change it but it was on the 2nd

Nicole W.  |  First Impressions 
Clasificación:
5.0

This location was by far the most helpful U-Haul location I've ever used. They were friendly, enthusiastic, and very professional. The GM Jeremiah helped me with drop-off location switch.

Tyler E.  |  First Impressions 
Clasificación:
4.0

Love newer location .the guy that set up the storage missed out on informing me of a lot of information but security wise ,i do feel as though my possessions are in good hands. I am glad i chose this

GERRA S.  |  First Impressions 
Clasificación:
5.0

Very clean and well-maintained.

KEASHA K.  |  Overall Experience 
Clasificación:
5.0

Associates were very helpful and made my experience great

Lanaifran B.  |  First Impressions 
Clasificación:
5.0

Great facility

Akinwale S.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff, clean and comfortable

Veronica C.  |  Overall Experience 
Clasificación:
5.0

AWESOME, AWESOME, AWESOME!!!

Jacqueline W.  |  Overall Experience 
Clasificación:
5.0

Excellent!

robert w.  |  Overall Experience 
Clasificación:
5.0

Excellent delivery service. I highly reccommmend.

Rose M.  |  Overall Experience 
Clasificación:
1.0

So glad to be out of there

Peggy G.  |  Overall Experience 
Clasificación:
5.0

Jeremiah and his team are first rate!

Aaron B.  |  Overall Experience 
Clasificación:
5.0

The entire staff was very professional at all times and always assisted me in every need that I had

Alicia B.  |  Overall Experience 
Clasificación:
4.0

I had to wait for a long time, but service was extremely good.

GUSTINA C.  |  First Impressions 
Clasificación:
2.0

After I told the office I would be in on a certain day to pay my bill they called me every few days leading to that day Gabriel even went back and forth with me over the phone not great service

George W.  |  Overall Experience 
Clasificación:
5.0

They charged me a $30 service fee when I returned the truck well over the amount at starting point.

monique p.  |  Overall Experience 
Clasificación:
5.0

Great service!!!😁

Tracy O.  |  First Impressions 
Clasificación:
4.0

Staff was great. Location is spotless. My only complaint is that at 9 am on Saturday the line of customers was very long. One more employee working the counter would have helped the 2 that were there.

Rhonda P.  |  First Impressions 
Clasificación:
4.0

The units are priced too high

Jacqueline L.  |  Overall Experience 
Clasificación:
5.0

GABBY WAS EXTREMELY HELPFUL..AND SUPER NICE!!!!

Corine F.  |  First Impressions 
Clasificación:
5.0

I absolutely love this location! Not only was the location exceptionally nice & always clean, but the staff was always professional, courteous and very helpful!

Roosevelt N.  |  Overall Experience 
Clasificación:
2.0

Fuzzy the rep was rude when asking different questions about the different sizes of trucks and storage. He lack patience and it shows in his customer service. Also the wait is very long inside .

LaShawn M.  |  First Impressions 
Clasificación:
4.0

We had a ubox at my house so we never were at the facility but it made me answer the questions. Reserving the box, drop off and pick up was easy

Jack C.  |  Overall Experience 
Clasificación:
5.0

My experience at U-Haul regarding staff (pleasant and professional), facility (clean and secure), and location was outstanding. Thank you U-Haul staff for a job well done.

sharlene v.  |  Overall Experience 
Clasificación:
5.0

Great facility. I have no worries about the safety of my belongings. The storage facility is clean, well lit with lots of state of the art security. The staff is very courteous. Great experience.

Michael S.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and thorough.

KEASHA K.  |  First Impressions 
Clasificación:
5.0

This is by far the best U-haul experience I've ever had. The location as well as the assistance given by all staff met and exceeded my expectations. I will always refer individuals to this location.

Monae W.  |  First Impressions 
Clasificación:
5.0

Thanks for everything

Laketa B.  |  Overall Experience 
Clasificación:
5.0

Gracias

vickie c.  |  Overall Experience 
Clasificación:
3.0

For the most part, the staff was friendly, knowledgeable and prompt. The day I moved out of the unit though, service wasn't so quick.

LINDA H.  |  Overall Experience 
Clasificación:
5.0

Servicio amable

Sharon H. | Reservación
Clasificación:
4.0

When I first came I was stressed and very upset but at the end of the day my services were met. I appreciate your services at South Lake Uhaul in Morrow thank you

Vivian h.  |  Overall Experience 
Clasificación:
5.0

Darlene at the Morrow location was fantastic. She was friendly and helpful. She delivered the boxes in the cold pouring rain and had a smile on her face. Great experience!

HELEN G.  |  Overall Experience 
Clasificación:
5.0

Store manager was nice made a bad situation better.

FEDONA D. | Reservación
Clasificación:
5.0

Welcome to the neighborhood!  Nice, new facility; always clean and well stocked; with a friendly & helpful staff! Thx Becky & Jeremiah for A+ customer service!  Keep Up The Great Work Team! ➕

Traci M. | Reservación
Clasificación:
3.0

Discounting the dead roaches littered around on the floor, I'd say it's quite a neat storage facility. The only issue I have, is that I was not told of the lack of temperature control.

Jordan B.  |  Overall Experience 
Clasificación:
5.0

My experience was great....thank you

KATHY B. | Reservación
Clasificación:
1.0

I was very unsatisfied with the U-Haul. I was missed lead it I was given the wrong instructions and then I got charge for extra mileage that was not post to be taking off

Vivian h. | Reservación
Clasificación:
5.0

Guest service was amazing.

TINESHA F. | Reservación
Clasificación:
5.0

Darlene, Ubox, was great and very professional.

Cecily M.  |  Overall Experience 
Clasificación:
5.0

They have very great customer service!!

Candace C.  |  Overall Experience 
Clasificación:
5.0

Convenient & know there job

Karen L. | Reservación
Clasificación:
5.0

Everyone I've encountered at the facility was awesome

LACHERYL M.  |  Overall Experience 
Clasificación:
4.0

The office was clean. The storage facility did not get swept too often. Other feedback, please give customer option to see/walk trough storage unit location (1st or 2nd floor) prior to renting.

TWANA J.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and very helpful. I really appreciate good customer service.

pamela m. | Reservación
Clasificación:
4.0

Long wait for service, otherwise, excellent service.

GUSTINA C.  |  Overall Experience 
Clasificación:
3.0

Everything was fine

brittany h.  |  Overall Experience 
Clasificación:
1.0

If this was the last storage facility i would donate all my things to charity! The manager Jeremiah scoville was rude and insulting! I emailed about his behavior never got a follow call from his boss

Marlon T.  |  Overall Experience 
Clasificación:
5.0

Excellent service very knowledgeable general manager extremely helpful Thanks u haul @ Morrow GA

courtney t.  |  Overall Experience 
Clasificación:
5.0

The people at this store were the best people to me. Fozzy went beyond,and above. This was my first day in Alt. He helped me so much. I thank him so much.

Charlie B. | Reservación
Clasificación:
3.0

Roaches roaches roaches

barry w.  |  Overall Experience 
Clasificación:
5.0

I had an excellent experience with the staff and facility!

Travet W.  |  Overall Experience 
Clasificación:
3.0

Call center reps were horrible when communication with customers and Mgr’s.

D'Anna b.  |  Overall Experience 
Clasificación:
4.0

none

betty s.  |  Overall Experience 
Clasificación:
4.0

It was a good experience. Everyone was helpful.

PATRICE S. | Reservación
Clasificación:
4.0

Good service

GUSTINA C. | Reservación
Clasificación:
5.0

The staff there was very helpful very great hospitality management team was great and I want to thank I believe his name is mr. Fuzzy great job

Annette C.  |  Overall Experience 
Clasificación:
4.0

Z

Mark Q.  |  Overall Experience 
Clasificación:
5.0

Excellent location, clean and great customer service.

frank A.  |  Overall Experience 
Clasificación:
5.0

I love this place and I will always come back

ROBYN P.  |  Overall Experience 
Clasificación:
1.0

It was very frustrating and time consuming trying to arrange to get the pods delivered to my house. The staff was not knowledgeable of pricing for delivery and unloading and was very unhelpful

Debby S.  |  Overall Experience 
Clasificación:
5.0

The storage facility was very clean and well maintained. The staff was excellent.

Leteshia C.  |  Overall Experience 
Clasificación:
5.0

Really great service and they were very understanding of your situation.

Morreys G.  |  Overall Experience 
Clasificación:
5.0

Great Facility I was very pleased

RAVEN B.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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