Comentarios de los clientes para U-Haul Moving & Storage at Skyland Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Skyland Blvd

Clasificación general:

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Maurice G.
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Customer did not leave a comment.

Donna L. | First Impressions |
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Customer did not leave a comment.

Catherine C.
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Customer did not leave a comment.

Cassandra L. | Overall Experience |
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Customer did not leave a comment.

Dominique B. | First Impressions |
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The staff was very helpful

DAVID P.
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Excellent attention I recommend it to everybody keep smiling everybody and be safe

ANGELIQUE M.
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Have the equipment ready for pickup.

BENITO M.
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The lock on the truck was broken and I had to purchase a lock to use overnight.

Jeffrey C.
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If a customer parks a uhaul and come on the inside to turn it in. Don't tell them to go back and move the truck, or you can't park here

AMANDA E.
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Customer did not leave a comment.

Pamela S.
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Customer did not leave a comment.

Lashaun P.
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I received a auto transport and it had a bad strap and the one they replaced it with it had a bad strap as well

JEFFERY J.
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The person that checked me in was very rude and was trying to cause trouble when I first arrived. I would not recommend this location to anyone

Linda E.
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Make sure nobody left a turnip in the door pocket we had a good laugh over that. At least it wasn't rotten.

Delores K.
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THE WERE BETTER THAN THE ONE IN NORTHPORT WHERE I RENTED LAST. CHARGE FOR MILAGES I DIDN'T MAKE, NEVER GOING BACK TO THAT PLACE I JUST DO WITHOUT. SKYLAND THAT WHERE I WILL BE FOR NOW NO. ALL GOOD NOTHING NEED TO CHANGE. KEEP TREAT CUSTOMER WITH CARE.

MARDRIGUS N.
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Customer did not leave a comment.

TASHETA B.
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Customer did not leave a comment.

Amanda E.
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Customer did not leave a comment.

GREGORY I.
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No comment at this time.

Jason T.
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Customer did not leave a comment.

Kenye U.
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Customer did not leave a comment.

Alexis K.
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Customer did not leave a comment.

Jaelynn C.
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Customer did not leave a comment.

Laquita B.
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Customer did not leave a comment.

Sheryl C.
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Customer did not leave a comment.

Yun K.
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People look very tired and no smile at all. Seemed to me that they don't understand the service industry. Truck was really bad. It was clean, but driver side door made huge wind side, side mirrors are badly shook that I could not see back. It was really dangerous to drive. Truck bumped badly. If I did not tight all my furnitures well, they would get damaged. I guess shock observer was all gone. Anyway, it was a worst truck I ever had from the U-haul. I usually do not fill the survey and no complain to U-haul. However, it was really terrible experience I ever had and I decided to let you know. It was not worth that I payed. I was relied on my life on such horrible truck. Imagine that how scare I was!!!

ANGELA M.
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I was planning to visit the location again tomorrow to file a complaint but this will do I suppose. I tried to do the mobile check in and was unsuccessful so I had to enter the store and wait. My 9am reservation turned into almost 9:45am. I rented the truck for 6 hours. Six hours from 9:45 is 3:45pm. I called the store around 2:45 bc I felt I would be about 15 minutes past the 3:45 return time. Upon calling the gentlemen answered and said "Yeah, Mrs. Matthews I've BEEN trying to call you and your phone kept going to voicemail....you need to bring MY truck back. I have someone waiting on it." I said well it's not due back until 3:45 and he said no it was due back at 2pm". I let him know that wasn't possible and read to him what my contract/reservation stated. He said well I don't know what your paper says all I know is my computer says 2 o'clock. I let him know that I would just be there at 3:45 and he was obviously displeased with that. I was so upset with his tone that I just hung up on him. I ended up bringing the truck back at 3:41. I asked to speak to him but the evening shift said the morning shift was already gone for the day. I don't know his name but there were only 3 people there that morning and his voice sounded like the one who initially "helped" me. He was a tall black man and wore rings on both of his pinky fingers. He was so unprofessional on the phone and really truly upset me and caused more stress to an already stressful moving day. I honestly hope I never have to utilize U-Haul's services again.

Tracy S.
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Customer did not leave a comment.

George G.
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Was charged 4 extra days because the drop off point I went to didn't check the vehicle in. I lost my job due to the extra days, and I wouldn't have even rented a truck had I not been moving from a corporate apartment to another corporate apartment.

Angela C.
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Customer did not leave a comment.

TRACY S.
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We reserved a appliance dolly only to receive a utility dolly. The store stated they didn't have enough equipment to fulfill the reservations.

KIMBERLY M.
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Customer did not leave a comment.

Reshonda F. | Overall Experience |
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Customer did not leave a comment.

LaTarsha C.
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Customer did not leave a comment.

phyllis E.
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Customer did not leave a comment.

Kendralyne D.
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Customer did not leave a comment.

Brenda G.
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Great service!

BRANDY W.
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Customer did not leave a comment.

Katina S.
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Clean and sweep of equipment from previous use.

Carla B.
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Everything was great

JAMON S.
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Customer did not leave a comment.

Karri-Lynne K.
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Customer did not leave a comment.

Paul N.
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Turn off the change oil notification. Have a minimum time to return the vehicle without charges

Jonathan C.
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Customer did not leave a comment.

Phyllis S.
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Customer did not leave a comment.

Dontrinice H.
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Find out who Rented this damn uhaul and how because it wasn't me.. This shit unacceptable. I did NOT RENT THE DAMB UHAUL AND THE MANAGER HAS NOT CONTACTED ME BACK YET.

Chris M.
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Customer did not leave a comment.

Jerry H.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Ronald R.
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Customer did not leave a comment.

CHRISTOPHER M.
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The place was understaffed. It took 90 minutes for me to drop off a trailer. They were supposed to have our U-Box container ready for us. We let Uhaul corporate know we were going to be in to pick it up 10 hours before arriving. We were told it would not be a problem. When we arrived we were told it wouldn't be ready until 1200 the next day (the original pickup time). When we mentioned we contacted uhaul to make a change, we were flippantly told changes were the discretion of the local supplier and not uhaul corporate (the toll free number we called). They wouldn't consider working with us (they seemed sort staffed and short tempered). When we arrived to pick up the UBox, it needed to be loaded with a forklift because the trailer lift was damaged. We were asked to return by 1700, as the forklift driver needed to leave at that time. At 3pm, I arrived. No forklift drive and no one to assist with the drop off. I backed up the trailer to drop it off and waited for the forklift driver to arrive from off site. After waiting for 20 minutes, I decided to check the trailer lift. I was able to get it to work without an issue. I was able to unhook the trailer, block the wheel without any issues (But I have trailer experience). The people available when I dropped off the U box were cordial enough. But there only seem to be two people working on the entire facility. It was busy. If I didn't have the expertise to get the job done myself, I may have been waiting for hours.

Patrick M.
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Customer did not leave a comment.

EMILY M.
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Be better organized. I got a new debit card soon before leaving for Antarctica. Before leaving, I updated this card with u-haul and used it to pay for the ubox, which I shipped from CA. While I was gone (and without internet), u-haul tried to pull the rent from the outdated card rather than the new one I have and told them to use. Luckily my parents were alerted of this error from u-haul and helped to resolve their mistake as they were threatening to get rid of my stuff and charge all sorts of late fees. This is an unacceptable error and I don't feel like I can ever trust u-haul again with shipping my possessions.

TONY W.
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Customer did not leave a comment.

astride H.
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Customer did not leave a comment.

Alex W.
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This group is really great and always have everything ready when I come for pickup. Fast check in's and drop offs. Always have gone over what's necessary , and interacts with all customers the same.

Joya F.
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Customer did not leave a comment.

Ronald A.
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They as always were great. I was suppose to drop off at Pioneer Auto but as I asked to go to Skyland Blvd when I did the reservation I was told it could not be found on the computer. Pioneer was closed even though it was to be open on Monday. I called Uhaul and I had it transferred to Skyland Blvd and as always they were outstanding and took the rental back which was easy, they were professional and it was well done.

Rozetta L.
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A Lot of hesitation when trying to eccelerate!!! it was a scary drive all the way to my destination and back!! The vehicle could have been cleaner, the cup holders dirty and the console.

LINDSEY L.
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Customer did not leave a comment.

Tennille S.
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Customer did not leave a comment.

Paul S.
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Fast service. I would go there again.

MAMIE S.
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Customer did not leave a comment.

Philip K.
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Customer did not leave a comment.

KELDA C.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

Vee C.
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Prompt credits back to cardholders.

Leslie M.
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Inside of vehicle was not very clean. It took longer than expected to pick up, but everything else was fine.

CHARAKII D.
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No professionalism. Workers were on their personal cell phones. I called while I was on the way and they had me on hold. While still being on hold I walked in to see them having non-work related conversations and using personal cell phones. I will never use this location again! Great rates though!

Alvin J.
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Customer did not leave a comment.

Iris M.
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A lot of times companies only hear back from customers if they've had a negative experience, but that definitely was not the case for me so I wanted to take a minute to let you know the employee who checked me in, got everything finalized (according to my paperwork his name is Kenneth) and also at the last minute before closing helped in changing my storage unit to a larger size (due to an error on my part) was very nice & helpful!!

Kenneth M.
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Just keep been nice to people.

Marcus T.
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Dealing with this UHAUL location has been the worst experience of my life sadly. The customer service there is ridiculous please reconsider! I could go on and on but no do not do business here!

William K.
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Customer did not leave a comment.

Thaddeus D.
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Had to call road assistant due to old equipment. Wouldn't start. Poor customer service from management.

John W.
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I was overcharged$160 on 12/16 AND 12/17 PLEASE CORRECT THIS !

VIVIAN C.
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Customer did not leave a comment.

WILLIAM F.
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Both people who helped me at the desk (in the morning and on the return in the afternoon) were very rude and not pleasant to the customer. It was not just with me. They need to have people skills. I had made the reservation the night before so it was easy, but this person had a very bad attitude, I'm sorry to have to say.

Daryl K. | Overall Experience |
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The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

robin R.
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Customer did not leave a comment.

Bonus B.
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I was charged for an extra day when it was apart of my contract to keep it until the next morning. When we tried to return it, the place was closed, so we did the drop off option. I emailed and called and have not received any response.

Walter B.
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Customer did not leave a comment.

Kevin I. | Overall Experience |
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Customer did not leave a comment.

courtney B.
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I was told long as I took the Uhaul back within a 24hr time period I would only be charged for 1 day I got it around 4:30pm and returned round 12:28 am and have been charged for 2 days poor communication.

Jennifer C. | First Impressions |
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Customer did not leave a comment.

David H.
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Excellent service

Tamara M.
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Customer did not leave a comment.

Keontra J. | Overall Experience |
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Customer did not leave a comment.

Julia T.
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Customer did not leave a comment.

Matthew K.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

Jimmie C.
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Very good customer service!

Annie W.
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Customer did not leave a comment.

CASSANDRA J.
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Female Customer service representative that assisted me was talking on facetime during the process. I had no one to go to the Uhaul and check for damage, look in the back of the truck, etc. This was the first time i've ever had a Uhaul not inspected or explained to before it was given to me. Process was extremely quick though.

EVA S.
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Customer did not leave a comment.

Desiree A.
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The storage the reserved for me was too small when they told me that my belongs would fit so I had to get another storage unit and pay a extra 72 dollars

DOUGLAS N.
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Customer did not leave a comment.

takela C.
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Customer did not leave a comment.

Keiara S.
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Customer did not leave a comment.

Stephanie B.
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The girl who helped me is rude

Kevin I. | First Impressions |
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Customer did not leave a comment.

ULYSEE P.
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Customer did not leave a comment.

PHILLIP H.
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U-Haul employee hooked up trailer and checked tail lights. I was told everything was in good order and ready to go. After driving over 10 miles to destination I checked hitch and discovered hitch was never tightened at all. Trailer could have easily popped off hitch!! Also after dark I realized trailer had no tail lights so I had to drive 50 miles with 4-way flashers on. Both of these issues were supposedly verified by a U-Haul employee. Also trailer # listed on contract did not match # on the trailer.

dennis B.
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Customer did not leave a comment.

Donna C. | Overall Experience |
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Customer did not leave a comment.

Billy S.
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Customer did not leave a comment.

DWAYNE P.
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Customer did not leave a comment.

Hartley H. | First Impressions |
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Employees were helpful when I needed them to be, but they weren’t overbearing, either, which was nice. I wish that they would’ve kept the loading dock clear though, it was a little crowded.

Gregory D.
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Customer did not leave a comment.

Jonathan P.
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Very nice and helpful people at this location.

Bradley S.
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Truck was great, service friendly and professional, couldn't have been a smoother, easier experience.

Shekenna M. | Overall Experience |
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My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

ashley h. | Overall Experience |
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Customer did not leave a comment.

dezmund g. | Overall Experience |
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Customer did not leave a comment.

Keith S. | Overall Experience |
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Customer did not leave a comment.

Chris K. | Overall Experience |
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Customer did not leave a comment.

Kerri B. | First Impressions |
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My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Richard K. | Overall Experience |
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Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

JESSIE p. | Overall Experience |
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The manager is an awesome guy.

Mark S. | Overall Experience |
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Customer did not leave a comment.

Susan M. | Overall Experience |
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The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Jacob W. | Overall Experience |
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Customer did not leave a comment.

thomas r. | Overall Experience |
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Purchased unit had someone else’s lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

Allison B. | Overall Experience |
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Customer did not leave a comment.

Kristy M. | First Impressions |
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I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn’t until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn’t be working in customer service.

Vicky D. | Overall Experience |
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Customer did not leave a comment.

Seretha J. | First Impressions |
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Customer did not leave a comment.

Lloyd L. | First Impressions |
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Customer did not leave a comment.

Sequoria L. | Overall Experience |
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Customer did not leave a comment.

Anthony S. | First Impressions |
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Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business

Keila A. | Overall Experience |
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Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy

elizabeth n. | Overall Experience |
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Very happy with your service :)

Julie C. | First Impressions |
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I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student’s possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.

Marilyn S. | First Impressions |
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Good advice from employee about local schools. Everyone was very kind.

Chalise W. | Overall Experience |
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It’s a great facility

DEBRA C. | First Impressions |
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Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.

KEVIN B. | Overall Experience |
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Thank you.

Wendy T. | Overall Experience |
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Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awful

janeen M. | Overall Experience |
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My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.

Hunter P. | Overall Experience |
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Terrible facility and staff

John S. | Overall Experience |
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worked out great may be back next summer

Debbi J. | Overall Experience |
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Rented a trailer and used the storage facility. We’ll be back again next summer!

Erin S. | Overall Experience |
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It was great

cindy p. | Overall Experience |
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Very clean and staff answered all my questions. Would definitely use again.

Belicia K. | Overall Experience |
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An elevator, for second floor storage access, would get you an Excellent (5 star) rating!

Jennifer R. | Overall Experience |
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.

Robert B. | Overall Experience |
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Great summer storage for college student. Easy to deal with.

GARY W. | Overall Experience |
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I have not had to worry about my belongings in storage. I appreciate it and the care given. Thank You so much.

Cheryl W. | Overall Experience |
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N/A

Lasharon P. | Overall Experience |
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Fantastic Job!

Mitch S. | First Impressions |
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Mensa did a great job! There were too many reservations & not enough units. I reluctantly took a more expensive unit. He took time to show me around and gave me 1 month free for my time and trouble.

Jennifer R. | First Impressions |
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It was unclear that the second story unit required steps vs a lift of some sort. All worked out, but it would be helpful to know about the stairs in advance.

dave c. | Overall Experience |
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Great staff, easy to work with.

dave c. | First Impressions |
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Busy place on a Sunday afternoon but the gentleman helping us was great.

dawn w. | Overall Experience |
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Our issue was that we reserved a large unit 6 months ahead of time, and arrived and our large unit was sold to someone else. The point of a reservation is to hold what you asked for!

John M. | First Impressions |
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EXCELLENT FRIENDLY STAFF EASY TRANSACTIONS

RICHARD M. | Overall Experience |
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Good

RICHARD M. | First Impressions |
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Good

DAvid K. | Overall Experience |
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Love the staff here always helpful

RICHARD M. | First Impressions |
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Good

Jemechia H. | First Impressions |
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The guy I work with was extremely nice and explain everything to me. Very professional. Will recommend

Cecelia B. | First Impressions |
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Tony has great customer Service.

Dustin H. | Overall Experience |
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Flexible and easy to work with.

Eric C. | Overall Experience |
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worst ever, danger/unsafe.upper/lower lockers r deplorable, light poor/inadequate.4x when moving storage in/out, lights cutofff when descend/ascend ladder,dangerous/highly liable).will not recommend

Melanie S. | First Impressions |
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Great friendly and knowledgeable staff to work with. The customer service exceeded my expectation.

Lametrius G. | Overall Experience |
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I Truly Thank you all at Uhaul for giving me the opportunity to be apart of The Uhaul Family.. I Love You Guys So Much.. Happy New Year..😘😍

dawn w. | Reservation |
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I placed my reservation at the end of August for a December 15th rental. upon arrival, we waited 30 minutes in line and the size we rented was no longer available even though I reserved months ahead!!

Eric C. | First Impressions |
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Facilities need to be upgraded...may safety issues

Elinda M. | Reservation |
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I don’t have an storage I never moved in I only rented an truck I’ve had major problems with I haul this very last time this time I couldn’t believe the ugliness I’ve received after many times I used

Tara P. | Overall Experience |
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It is a great place and I would use it again thank you guys for your generosity and courtesy.

Deborah F. | Reservation |
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The young men who helped me were very nice and courteous. I would recommend your business to my family,friends and neighbors.

Bill H. | Overall Experience |
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Sometimes a little difficult to get answers about the U-Boxes, but Tony and Michael were very helpful, and had great attitudes, even dealing with some schedule changes I asked if they could make.

Bill H. | Overall Experience |
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Overall experience was very good. Sometimes it was slow getting answers to my questions, but Michael and Tony were very helpful, had great attitudes while dealing with some changes I had to make.

William S. | Overall Experience |
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My only concern was the fact that I found a hornet in my locker one day. Other than that, great place!

gustavo r. | Overall Experience |
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Everyone have the best disposal to help, the only thing that I don't liked wat that I have to pay a extra month for only one day extra because there don't have truck available when I went

JANET M. | Overall Experience |
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Overall positive, except: 1) the staff doesn't answer the phone timely and 2) the parking lot is crowded with trucks & trailers -- makes it hard to get to the loading dock. I would rent there again.

Marie P. | Overall Experience |
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Very nice and easy to use place for summer storage!

Debbie G. | Overall Experience |
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Everything was great, even with college move in week everyone was very pleasant and patient.

mykaela w. | Overall Experience |
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convenient and excellent customer service

sharon r. | Overall Experience |
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The employees were so helpful and calm despite how busy it was on “college apartment move out weekend.”

KEVIN L. | Overall Experience |
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Mensah went above and beyond the customers service. Store was very busy when we arrived and wad able to provide us with our storage containers later that evening. Thank you Mensah.

Michael W. | Overall Experience |
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Rented a storage unit on line and at move in the size I reserved was not available. Was told a larger unit was available but at a higher cost. At check out the service was slow (30 minute wait)

Taylor G. | Overall Experience |
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thanks for your help - easy to work with - nice staff - thanks

denise d. | Overall Experience |
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We had a fabulous experience at this location. The staff was incredibly helpful and also very friendly ... customer service oriented. Very convenient for out-of-town families with students.

John B. | Overall Experience |
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Every one of your staff members that I dealt with was very helpful and friendly. Excellent service!!!! Thanks!

Brendan K. | Overall Experience |
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Everyone was so nice and very helpful

Cindy G. | Overall Experience |
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Jana R. | Overall Experience |
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Highly recommend

KEVIN M. | Overall Experience |
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Very useful for our moving needs!

judith t. | Overall Experience |
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Access was ok

tONY M. | Overall Experience |
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It was not clear online that my storage unit was upstairs with a portable metal staircase. We had large furniture so it did not work. Also, they lost my reservation for a 16x20 and offered me 2 8x8.

Sabrina Y. | Overall Experience |
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Storage unit was on a second level that could only be accessed by a rolling ladder. It took 2 more trips back to the location to get my refund. Understaffed, and wasted a couple hours of my day.

Levia S. | Overall Experience |
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Rat 🐀 infested

Jasmine B. | Overall Experience |
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Great service the employees were helpful and friendly

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