Comentarios de los clientes para U-Haul Moving & Storage at Skyland Blvd

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Testimonios de clientes recientes de U-Haul Moving & Storage at Skyland Blvd

Clasificación general:

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Kevin I. | Overall Experience |
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Customer did not leave a comment.

courtney B.
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I was told long as I took the Uhaul back within a 24hr time period I would only be charged for 1 day I got it around 4:30pm and returned round 12:28 am and have been charged for 2 days poor communication.

Jennifer C. | First Impressions |
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Customer did not leave a comment.

David H.
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Excellent service

Tamara M.
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Customer did not leave a comment.

Keontra J. | Overall Experience |
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Customer did not leave a comment.

Julia T.
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Customer did not leave a comment.

Matthew K.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

Jimmie C.
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Very good customer service!

Annie W.
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Customer did not leave a comment.

CASSANDRA J.
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Female Customer service representative that assisted me was talking on facetime during the process. I had no one to go to the Uhaul and check for damage, look in the back of the truck, etc. This was the first time i've ever had a Uhaul not inspected or explained to before it was given to me. Process was extremely quick though.

EVA S.
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Customer did not leave a comment.

Desiree A.
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The storage the reserved for me was too small when they told me that my belongs would fit so I had to get another storage unit and pay a extra 72 dollars

DOUGLAS N.
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Customer did not leave a comment.

takela C.
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Customer did not leave a comment.

Keiara S.
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Customer did not leave a comment.

Stephanie B.
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The girl who helped me is rude

Kevin I. | First Impressions |
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Customer did not leave a comment.

ULYSEE P.
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Customer did not leave a comment.

PHILLIP H.
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U-Haul employee hooked up trailer and checked tail lights. I was told everything was in good order and ready to go. After driving over 10 miles to destination I checked hitch and discovered hitch was never tightened at all. Trailer could have easily popped off hitch!! Also after dark I realized trailer had no tail lights so I had to drive 50 miles with 4-way flashers on. Both of these issues were supposedly verified by a U-Haul employee. Also trailer # listed on contract did not match # on the trailer.

dennis B.
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Customer did not leave a comment.

Donna C. | Overall Experience |
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Customer did not leave a comment.

Billy S.
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Customer did not leave a comment.

DWAYNE P.
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Customer did not leave a comment.

Hartley H. | First Impressions |
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Employees were helpful when I needed them to be, but they weren’t overbearing, either, which was nice. I wish that they would’ve kept the loading dock clear though, it was a little crowded.

Gregory D.
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Customer did not leave a comment.

Jonathan P.
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Very nice and helpful people at this location.

Bradley S.
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Truck was great, service friendly and professional, couldn't have been a smoother, easier experience.

Alfred W.
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I couldn't complain everything perfectly

Brenda W.
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Customer did not leave a comment.

DANIEL J.
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Customer did not leave a comment.

Ronald W.
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Customer did not leave a comment.

James A.
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No improvement needed. Friendly, positive, competent staff. I've been doing business with this u-haul location for many years...all with the same results.

Bobby S.
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Customer did not leave a comment.

Blenda K.
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Customer did not leave a comment.

Sue S.
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The customer service was poor

Pete B.
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staff was friendly, van was ready to go, there was parking for my car while i used the van - and the price wound up cheaper than expected.

PATRICK P.
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Overall a good location with friendly and helpful staff. A faster computer system for the guest check in process would be nice.

ernie T.
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Customer did not leave a comment.

Robert W.
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PC system was down so I could not pick up my rental, they took my number and said they would call when it came back up. Two hours later no call, I called the reservation number and found out the system had been up for a while. I go to the store and its a ghost town. They never called to tell me the system was up. Then it took WAY!! Too LONG to get my rental done. To top it off they rented me a trailer that was not there!!! So i had to go back in and get the rental agreement changed. Serious changes are needed at this location. I wont be back!!!!

RICHARD R.
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Customer did not leave a comment.

Shekenna M. | Overall Experience |
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My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

James C.
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Great location and service. Worked perfectly for my local move. The 20ft. truck is much easier to drive than the 26ft. Penske I drove earlier this year. It's nice to not need Diesel as well.

matthew H.
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Customer did not leave a comment.

ashley h. | Overall Experience |
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Customer did not leave a comment.

Gordon M.
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We rented and was charged for mileage we prepaid for I have emailed and they said they was looking into it but no response to resolve the problem. Customer service is not good at all Will not recommend this place to anyone

dezmund g. | Overall Experience |
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Customer did not leave a comment.

Sonya M.
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Customer did not leave a comment.

Bill S.
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na

James F.
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Customer did not leave a comment.

BRIAN M.
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Customer did not leave a comment.

Mary H.
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Customer did not leave a comment.

Darrius M.
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Nothing

Samuel W.
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Prepurchased items weren't ready for pickup but luckily in stock. Not the neatest facility either.

Jacob M.
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Customer did not leave a comment.

Amanda H.
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Broke two of my vehicles. First one caused my muffler to break off, Second one didn't fit the back of the car back together and had to go back. Turns out they broke one of the pieces and I will have to purchase it from a dealership. The whole process of getting a trailer hitch installed should not be this difficult. They gave me a discount on the trailer, but I was charged more than anticipated for the second trailer hitch attempt. Spent over $500 for my cars to be destroyed. I was pissed.

RAPHAEL S.
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1st times using a UHAUL. Thanks

ANDREY O.
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Inside of pick up truck had a smell like it has not been cleaned. Also got charged an additional day without being told so due to being late as I had trouble unloading the vehicle off the dolly all by myself. Did not see that til my receipt was emailed. If I knew that was going to happen, I wouldn't have bother to get up early that morning to return it after working all night that previous day upon returning truck and trailer that morning.

Kimberly C.
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Everything was great with us. Keep up the good work.

Brian S.
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Customer did not leave a comment.

Kimberly H.
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Stop over charging people for mileage that they didn't use

Jonathan D.
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Very good people to help you.

Vanica M.
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Customer did not leave a comment.

Cherelle T.
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Customer did not leave a comment.

JOHN T.
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Everything was great.

David R.
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Customer did not leave a comment.

Bianca W.
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Customer did not leave a comment.

george C.
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Customer did not leave a comment.

Eleno E.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

Mattie A.
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Customer did not leave a comment.

Terra H.
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Customer did not leave a comment.

Calvin Deon Sr B.
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I had the used spare tier in the bed of the truck with a giant cut in it. I had to leave the tier at my home in order to pick up my belongings and make an extra trip back to pick back up the used no good flat tire with the cut in it. Which means extra miles placed on the truck for something that shouldn't have been in the bed on the truck if it couldn't be used.

Dedrick U.
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Have more customer service representatives working, especially on a Saturday.

Wayne L.
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Nothing for me personally, the staff member who took care of me, was as professional as it gets, hard worker, pulled a tow dolly to me, hooked me up, tested, and got me on my way. A1!

Shelia N.
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Customer did not leave a comment.

lyle A.
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Easy and quick

Keith S. | Overall Experience |
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Customer did not leave a comment.

Wayne B.
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Customer did not leave a comment.

kelley M.
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Better customer service. Hire people that pays attention when the customer tells them what they wanted from the beginning. Hire people that works in a steady pace and not waste people time all day for no apparent reason just because they want to take a break early while they still have a long line.

Tiffany S.
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Thanks Raven & other crew members for you all positive attitudes & southern hospitality♥..

Romeo J.
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Customer did not leave a comment.

JASMINE B.
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Customer did not leave a comment.

Willie L.
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Excellent service from staff and management. Vehicle had been smoked in. Reported to management.

Tammy L.
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Customer did not leave a comment.

Mark R.
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I've been to this location several times either for supplies or to rent a truck. Several times the wait time has been long with not enough staff to handle those waiting in a timely fashion. I don't mind waiting but when it's more than 20 minutes it seems a bit long. Thanks.

chad J.
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Customer did not leave a comment.

Jason H.
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Had to help lift trailer To Put on the truck ... then I drive 3 hours to get another Truck just to find out the truck wouldn't fit on the trailer so I wasted my time

eric W.
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Faster service & better customer service skills

Renata F.
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Everything!! Especially the over charging people!!!

Danielle K.
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Answer the phone

Dennis R.
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The air conditioning didn't work properly making it a miserable five hours drive. The vehicle may need alignment.

Bryant W.
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You over charged me 100 dollars please someone contact me I haven't been able to reach anyone on the phone

Chrishina B.
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Customer did not leave a comment.

Wayland P.
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Rented a car dolly to drive 400 miles. When I was 100 miles into my trip, received a call from U-Haul to return to the rental location to exchange the trailer I had rented. Was told the trailer I had rented was "unserviceable." Found-out half-way into my trip why - - when the makeshift harness straps over the tires released the car. Fortunately the chains kept the vehicle from causing a wreak. Did lose the headlights and turn-signal lights on my vehicle.

david C.
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Customer did not leave a comment.

david C.
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Customer did not leave a comment.

G SCOTT F.
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Truck had trash & not broom clean. Didn't request moving blankets but were on floor. Got charged for the blankets & a fee for leaving the blankets like I found them. Took 2 hours to load & Then battery was dead. Tried calling Uhall's roadside assistance. After 5-10 minutes, I had to go find someone to jump me off. Lost an hour. Had to leave truck running to avoid battery issue, which increased fuel charges. Drop off app did not work. Got charged fee for someone to check in the truck. Not a good day. Thanks Uhall.

CHRISTOPHER B.
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Customer did not leave a comment.

Stephen R.
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Never got my receipt after drop off. We paid for 60 miles and only went 42 miles. My receipt was not sent to my email which was on my paperwork. Thats a very important step in my opinion.

Brian G.
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Customer did not leave a comment.

Vanraybern T.
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Customer did not leave a comment.

Paul D.
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Staff was very friendly and helpful. Did a great job with equipment return and in answering questions. Found out I could have rented similar trailer locally for 1/3 of the cost...

Chris K. | Overall Experience |
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Customer did not leave a comment.

Maggie S.
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Customer did not leave a comment.

Kerri B. | First Impressions |
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My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Shonte B.
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Customer did not leave a comment.

Cindy N.
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Customer did not leave a comment.

Steven A.
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Small location with many trucks and trailers which made it difficult to get into and out of.

REGINA R.
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Wait time was a little long

Abdullah A.
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very good customer service

Richard K. | Overall Experience |
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Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

JESSIE p. | Overall Experience |
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The manager is an awesome guy.

Mark S. | Overall Experience |
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Customer did not leave a comment.

Susan M. | Overall Experience |
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The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Jacob W. | Overall Experience |
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Customer did not leave a comment.

thomas r. | Overall Experience |
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Purchased unit had someone else’s lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

Allison B. | Overall Experience |
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Customer did not leave a comment.

Kristy M. | First Impressions |
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I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn’t until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn’t be working in customer service.

Vicky D. | Overall Experience |
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Customer did not leave a comment.

Seretha J. | First Impressions |
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Customer did not leave a comment.

Lloyd L. | First Impressions |
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Customer did not leave a comment.

Sequoria L. | Overall Experience |
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Customer did not leave a comment.

Anthony S. | First Impressions |
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Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business

Keila A. | Overall Experience |
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Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy

elizabeth n. | Overall Experience |
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Very happy with your service :)

Julie C. | First Impressions |
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I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student’s possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.

Marilyn S. | First Impressions |
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Good advice from employee about local schools. Everyone was very kind.

Chalise W. | Overall Experience |
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It’s a great facility

DEBRA C. | First Impressions |
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Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.

KEVIN B. | Overall Experience |
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Thank you.

Wendy T. | Overall Experience |
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Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awful

janeen M. | Overall Experience |
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My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.

Hunter P. | Overall Experience |
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Terrible facility and staff

John S. | Overall Experience |
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worked out great may be back next summer

Debbi J. | Overall Experience |
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Rented a trailer and used the storage facility. We’ll be back again next summer!

Erin S. | Overall Experience |
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It was great

cindy p. | Overall Experience |
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Very clean and staff answered all my questions. Would definitely use again.

Belicia K. | Overall Experience |
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An elevator, for second floor storage access, would get you an Excellent (5 star) rating!

Jennifer R. | Overall Experience |
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.

Robert B. | Overall Experience |
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Great summer storage for college student. Easy to deal with.

GARY W. | Overall Experience |
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I have not had to worry about my belongings in storage. I appreciate it and the care given. Thank You so much.

Cheryl W. | Overall Experience |
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N/A

Lasharon P. | Overall Experience |
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Fantastic Job!

Mitch S. | First Impressions |
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Mensa did a great job! There were too many reservations & not enough units. I reluctantly took a more expensive unit. He took time to show me around and gave me 1 month free for my time and trouble.

Jennifer R. | First Impressions |
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It was unclear that the second story unit required steps vs a lift of some sort. All worked out, but it would be helpful to know about the stairs in advance.

dave c. | Overall Experience |
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Great staff, easy to work with.

dave c. | First Impressions |
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Busy place on a Sunday afternoon but the gentleman helping us was great.

dawn w. | Overall Experience |
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Our issue was that we reserved a large unit 6 months ahead of time, and arrived and our large unit was sold to someone else. The point of a reservation is to hold what you asked for!

John M. | First Impressions |
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EXCELLENT FRIENDLY STAFF EASY TRANSACTIONS

RICHARD M. | Overall Experience |
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Good

RICHARD M. | First Impressions |
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Good

DAvid K. | Overall Experience |
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Love the staff here always helpful

RICHARD M. | First Impressions |
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Good

Jemechia H. | First Impressions |
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The guy I work with was extremely nice and explain everything to me. Very professional. Will recommend

Cecelia B. | First Impressions |
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Tony has great customer Service.

Dustin H. | Overall Experience |
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Flexible and easy to work with.

Eric C. | Overall Experience |
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worst ever, danger/unsafe.upper/lower lockers r deplorable, light poor/inadequate.4x when moving storage in/out, lights cutofff when descend/ascend ladder,dangerous/highly liable).will not recommend

Melanie S. | First Impressions |
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Great friendly and knowledgeable staff to work with. The customer service exceeded my expectation.

Lametrius G. | Overall Experience |
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I Truly Thank you all at Uhaul for giving me the opportunity to be apart of The Uhaul Family.. I Love You Guys So Much.. Happy New Year..😘😍

dawn w. | Reservation |
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I placed my reservation at the end of August for a December 15th rental. upon arrival, we waited 30 minutes in line and the size we rented was no longer available even though I reserved months ahead!!

Eric C. | First Impressions |
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Facilities need to be upgraded...may safety issues

Elinda M. | Reservation |
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I don’t have an storage I never moved in I only rented an truck I’ve had major problems with I haul this very last time this time I couldn’t believe the ugliness I’ve received after many times I used

Tara P. | Overall Experience |
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It is a great place and I would use it again thank you guys for your generosity and courtesy.

Deborah F. | Reservation |
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The young men who helped me were very nice and courteous. I would recommend your business to my family,friends and neighbors.

Bill H. | Overall Experience |
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Sometimes a little difficult to get answers about the U-Boxes, but Tony and Michael were very helpful, and had great attitudes, even dealing with some schedule changes I asked if they could make.

Bill H. | Overall Experience |
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Overall experience was very good. Sometimes it was slow getting answers to my questions, but Michael and Tony were very helpful, had great attitudes while dealing with some changes I had to make.

William S. | Overall Experience |
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My only concern was the fact that I found a hornet in my locker one day. Other than that, great place!

gustavo r. | Overall Experience |
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Everyone have the best disposal to help, the only thing that I don't liked wat that I have to pay a extra month for only one day extra because there don't have truck available when I went

JANET M. | Overall Experience |
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Overall positive, except: 1) the staff doesn't answer the phone timely and 2) the parking lot is crowded with trucks & trailers -- makes it hard to get to the loading dock. I would rent there again.

Marie P. | Overall Experience |
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Very nice and easy to use place for summer storage!

Debbie G. | Overall Experience |
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Everything was great, even with college move in week everyone was very pleasant and patient.

mykaela w. | Overall Experience |
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convenient and excellent customer service

sharon r. | Overall Experience |
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The employees were so helpful and calm despite how busy it was on “college apartment move out weekend.”

KEVIN L. | Overall Experience |
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Mensah went above and beyond the customers service. Store was very busy when we arrived and wad able to provide us with our storage containers later that evening. Thank you Mensah.

Michael W. | Overall Experience |
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Rented a storage unit on line and at move in the size I reserved was not available. Was told a larger unit was available but at a higher cost. At check out the service was slow (30 minute wait)

Taylor G. | Overall Experience |
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thanks for your help - easy to work with - nice staff - thanks

denise d. | Overall Experience |
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We had a fabulous experience at this location. The staff was incredibly helpful and also very friendly ... customer service oriented. Very convenient for out-of-town families with students.

John B. | Overall Experience |
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Every one of your staff members that I dealt with was very helpful and friendly. Excellent service!!!! Thanks!

Brendan K. | Overall Experience |
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Everyone was so nice and very helpful

Cindy G. | Overall Experience |
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Jana R. | Overall Experience |
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Highly recommend

KEVIN M. | Overall Experience |
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Very useful for our moving needs!

judith t. | Overall Experience |
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Access was ok

tONY M. | Overall Experience |
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It was not clear online that my storage unit was upstairs with a portable metal staircase. We had large furniture so it did not work. Also, they lost my reservation for a 16x20 and offered me 2 8x8.

Sabrina Y. | Overall Experience |
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Storage unit was on a second level that could only be accessed by a rolling ladder. It took 2 more trips back to the location to get my refund. Understaffed, and wasted a couple hours of my day.

Levia S. | Overall Experience |
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Rat 🐀 infested

Jasmine B. | Overall Experience |
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Great service the employees were helpful and friendly

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