Customer Reviews for U-Haul Moving & Storage at Skyland Blvd

6,692 comentarios

124 Skyland Blvd E   Tuscaloosa, AL 35405
(Half mile from Interstate 20)

(205) 349-1353

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 349-1353

124 Skyland Blvd E
Tuscaloosa, AL 35405
(Half mile from Interstate 20)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

norman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

milton s.  |  Overall Experience 
Clasificación:
1.0

I called U-Haul multiple times before I actually got the help I needed. I drove hours trying to get a U-Haul because everybody sent me somewhere where there was no U-Hauls available! The lady that helped me on the phone was in Washington mrs Vicki or nicki something like that I appreciate her cause she made it happen for me the following week. Another thing I don't understand why I was charged $66 dollars for gas when i got it on a full tank and I returned it with over a half a tank I don't understand! This is the first time I've had this many problems with U-Haul and I'm disappointed about it can't lie.

CARLTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
3.0

Check tire pressures and make sure the equipment is set up for safe rental. The Uhaul associate was very helpful in resolving the issue, but I think this should have been addressed on its own instead of being brought to attention by me. Additionally, it is frustrating to be able to reserve rental supplies (blankets and dolly) to be told that they are not available. Luckily there were just enough for me to complete the move but I wouldn't have had a lot of time to correct the issue myself and almost put me in a tough spot.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonia N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAMONT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vera R. 
Clasificación:
4.0

I had an appointment at 7:15. I didn't get the keys to the truck until 7:45. Should be able to do paperwork online before an appointment.

Latrell J. 
Clasificación:
4.0

Employees are bored and have a piss poor attitude towards customers!!!

Thomas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

Fantastic service!!!

Mike T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUISAE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mike a.  |  Overall Experience 
Clasificación:
5.0

Mr Tony made the experience by his Awesome customer service and friendliness. He went above and beyond to make sure I was familiar with the process of entering my storage unit during and after office hours. I would recommend this company to family and friends due to the wonderful experience I had. Thanks Mr Tony

JACQUELINE W.  |  First Impressions 
Clasificación:
5.0

Nothing but an Awesome experience. From the time I picked up the Uhaul the young lady I think Monica extended Great customer service. When I returned the Uhaul the Gm Mr Tony went above and beyond with assisting me a storage unit at the site. Due to an overload of trucks parked he assisted again by backing the Uhaul closer to building to allow my sons an easier unloading experience. Once we completed the unloading, I again was welcomed by an Awesome check out with staff Mr Kenneth. Great customer service I received from this location. I will recommend to all my family and friends. Thanks.

JacQueline W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilyn M. 
Clasificación:
5.0

Nothing at the time. The young man that helped me was pleasant during my rental experience.

darin P. 
Clasificación:
3.0

Windshield wiper was broken. I told young employee about it and he just shrugged his shoulders and said “I can't fix it”. I went out and fixed it myself (in the rain). I ordered 2 dozen moving blankets. When we began packaging realized I was only given 19. Also, I rented a 20 foot truck and was given a 26 foot vehicle. Much more difficult to drive and maneuver. This is the second time this has happened.

Paul P. 
Clasificación:
5.0

Difficult busy weeken for staff but managed well kudos to manager an young lady.

William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arline M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARMAINE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel S. 
Clasificación:
5.0

Service was quick. My experience was smooth. ¡Gracias!

Menasse K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
1.0

If I select no rental coverage, don't add it anyway.

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christophe J. 
Clasificación:
5.0

Lower rates

Harriet W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan R. 
Clasificación:
1.0

Upfront pricing. More detailed.

Sharon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

Great service; great service rep

Warren H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
3.0

The software your guys use is very slow or the people are not trained to used. It took 1 and a half hour to pick the truck and the person in the store was exhausted to be working by himself. The return process was much better.

Diana P G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Helpful staff and kind.

Armand K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
1.0

The worker didn't want to rent me a trailer that was available. I had to call 1-800-GOU-HAUL and they forced him to rent me the trailer. He was mean, rude, and acted like he didn't want to be there. He literally began falling asleep while he was finishing my paperwork. When I returned the trailer, I was asked to unhook it myself. I'm 34 years old, and this was, by far, the worst customer service I've ever experienced.

MARSHALL W. 
Clasificación:
3.0

While the equipment was clean (I only needed to use a van), the picking-up/returning process could improve. The agent received the van upon return was on a personal phone call all the time while checking the condition of the van, so it was confusing if he was addressing me or the other people on his phone call. As I needed a printed receipt, I had to wait for a rather long time for the receipt to be sent to the office, and the attendants at the office were curt, terse and I got the impression I was bothering them. I felt my business was not appreciated. Will look around in the area for other vendors before renting again.

Ignacio R. 
Clasificación:
3.0

Location was fine as was checked in and received truck promptly. Right inside tire blew out 10 miles into trip but U-hail roadside assistance came, fixed and was on my way within an hour.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

hank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricky N. 
Clasificación:
4.0

Smiling faces and patience.

Timothy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shandra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel T. 
Clasificación:
5.0

Both employees that helped me were very nice and professional had a great experience.

Evelyn O. 
Clasificación:
4.0

I rented the trailer for a tractor and specified so and it would not fit so wasnt able to use the trailer. I specified in the order that I was hauling a rraftor

Lawanya G. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie S. 
Clasificación:
5.0

Online portal is hard to navigate for an old man. Other than that, great job.

Gregory F. 
Clasificación:
5.0

Very professional

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri T. 
Clasificación:
5.0

Quick. In and out the door with my trailer quickly. No hassles at the drop off in TN when I got done. Good job UHaul!

Rich P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siennas M. 
Clasificación:
5.0

Can't think of anything 👍🏻👌

Yolanda S. 
Clasificación:
5.0

Very nice

Jada P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
1.0

The staff were rude, incompetent. The counter staff was incompetent and rude and lacked any motivation to help the customer. We will not use this drop off site again.

David W. 
Clasificación:
2.0

I did not receive the furniture dolly or appliance dolly I had reserved. They were not apologetic, but just said we don't have one. Also, I was talked to like I was a child regarding the fuel level when I asked a question. It was my first time and hopefully last that I will have to use them!

Kayla H. 
Clasificación:
4.0

N/C

Eric D G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TimothyScott J. 
Clasificación:
1.0

Last time I use u-haul. Had the truck for less than 24 hours. Uhaul messed up my reservation. Then I was charged more than $400 for one day. Never again. I'm absolutely livid and will post negative reviews everywhere I can to help others avoid the scam.

James R. 
Clasificación:
4.0

This experience was much better that last time there. The lady my needs this time was helpful and friendly.

RONNIE E. 
Clasificación:
1.0

Horribel Experience, wrecked my day

william J. 
Clasificación:
4.0

Nothing.Smiling faces.

TimothyScott J. 
Clasificación:
5.0

Great staff friendly service

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ulanda H. 
Clasificación:
3.0

I would recommend this location but with warning.

Syonia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
1.0

Stop lying

Shirletta A. 
Clasificación:
5.0

The entire staff was friendly and helpful, to all of the customers during my visit. Mr. Tony exhibited great customer service and problem solving skills. Great job!

Aprill D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damian Q. 
Clasificación:
5.0

The gentleman who helped me was kind and professional.

Maia A. 
Clasificación:
1.0

Raven called me and was VERY rude about returning the van. I kept the rental one extra day, but still needed it for additional days but was told I could not extend any longer. I feel like an alternative should have been offered to me, however it was very clear that Raven wanted me out of the u-haul so I returned it and will use another company.

Marlon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riccard T. 
Clasificación:
5.0

The young lady who works the counter was fantastic

David F. 
Clasificación:
5.0

Outstanding customer service from your entire staff. Gracias

DARRYL K. 
Clasificación:
5.0

Good service,friendly people. Rates were a little high compared to other locations.

David W. 
Clasificación:
3.0

I originally rented this vehicle for 2 days and ended up paying for 3 days because I had it about 6 hours past return time. I couldn't figure out why that time couldn't be pro rated, doesn't seem fair. Also upon returning the vehicle I have learned that I was charged for 7 gallons of gas when I stop and filled it just before the half mark just as it was when I received it. I don't know if the individual that read the gauge made a mistake or just didn't know how to read it properly, but I was charged like 37.00 bucks extra for that on top of the gas I had already put in it upon return. I am very unsatisfied with they way I was charged overall for this rental and for any future need I will have to consider alternatives. I was happy renting from you guys up till this rental and I am very disappointed and will be certain to warn others about renting from you guys. especially that location

JOHN T. 
Clasificación:
5.0

I came in originally for a cargo van, but the van was unavailable and then I was set for a 10 ft truck. I was late for my pickup time and tried to call three times but no one answered- even the call center. By the time I got there I was given a 17 ft truck and was obviously frustrated. BUT!! Let me tell you, the general manager and his partner that helped him, I believe his name was Benton (but I could be so wrong) made the process so seamless. They are genuinely good guys, and he knew I was frustrated and I know they had been busy, but they both continued to help me with a smile on their face. I left with my 17ft truck, and was still very happy because the two gentleman truly did what they could, and at the end of the day I still had a truck for my needs. It is hard to find good customer service in Tuscaloosa, Alabama- and we are so, so lucky to have this team in our area. Thank you guys!!!

BENTLEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessenia C. 
Clasificación:
1.0

Teach the guys that secure the trailer on the vehicles how to do they're job properly

Elijah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla G. 
Clasificación:
5.0

The crew at this location is always friendly. Quick pickup and drop offs.

Lora F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gillette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ella J. 
Clasificación:
5.0

Truck smelled like cigarette smoke

Yolanda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oronde' H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRON S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jiavonta s.  |  Overall Experience 
Clasificación:
3.0

No assistance when requested to change storage unit.

TANESHA C.  |  First Impressions 
Clasificación:
3.0

I was really aggravated that I had to pay an additional fee to access the storage after outside of office hours although throughout the facility it was posted access hours of 5a-10p. This definitely needs to be updated because it's inconsistent and feels like an underhanded way to just get additional money from renters who may need to access storage before or after standard business hours.

Laquinnya H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jiavonta s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EBONY E.  |  First Impressions 
Clasificación:
5.0

I give a excellent rate for the employee because he was careful, helpful and generous.

Carrie G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex M.  |  Overall Experience 
Clasificación:
5.0

A 5* facility...

Elgin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliette N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BLONDELLE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAE B.  |  First Impressions 
Clasificación:
5.0

Very helpful staff. Helped get trailer and my car in a good position to load from storage unit.

Christopher Z.  |  Overall Experience 
Clasificación:
1.0

From beginning to end worst experience I have ever had. If the first month had not been free and I had been able to find something elsewhere I would have been done!! Rented a truck online with mobile check in that did not work. A representative who lied about procedures, costing me valuable time, so much so that I almost had to extend my truck rental, wrong size unit reserved, then unavailable unit reserved, then wrong size unit reserved again and then finally the found a unit that I had to make work. Rushed to throw everything in the unit, so I did not have time to replace the 4 gallons of gas used to then be charged $5/per gallon. When the current price is $2.88/per gallon. On and then my reserved unit went from $89.99 climate controlled to $109.00 not climate controlled. I'm done. Enjoy the money you have already received because there will not be any more coming from me.

SONYA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joya P.  |  Online Move In 
Clasificación:
5.0

Thank u too the the staff I appreciate u guys

Stephanie J.  |  First Impressions 
Clasificación:
5.0

Monique was so helpful at the skyline Tuscaloosa location!.

Danielle A.  |  First Impressions 
Clasificación:
5.0

Very good experience

Judy H.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and professional. I would def recommend this facility to others.

JEFFERY S.  |  Overall Experience 
Clasificación:
5.0

No comments. The staff's knowledge, skills and abilities say it all. Great service.

Marrilynn L.  |  First Impressions 
Clasificación:
5.0

It was just to small for my needs

sharon M.  |  Overall Experience 
Clasificación:
1.0

Customer service was horrible I waited for someone to help me for 10 min she was outside washing her car the manager is always off campus and unable to be reached this was not just one time but several all customer service had no energy not even the asst manager needs better customer service for sure

Towana F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELL K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ESTELA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LT C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey D.  |  Overall Experience 
Clasificación:
1.0

This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.

Johnny B.  |  Overall Experience 
Clasificación:
5.0

Friendly staff- very nice people.

Kyle G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Dylan B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

emma l.  |  Overall Experience 
Clasificación:
2.0

This was the worst experience i've had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointed

Jazmine H.  |  Overall Experience 
Clasificación:
2.0

Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.

tracy W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank W.  |  Overall Experience 
Clasificación:
5.0

What's not to like? As Yogi Berra once said, "nobody goes there any more; it's too crowded." Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It's clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter's freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We'll be back!

Greg H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica F.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.

Robin P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

virgina b.  |  Overall Experience 
Clasificación:
4.0

The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.

Nathan Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor J.  |  Overall Experience 
Clasificación:
5.0

Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .

ELAINE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA C.  |  Overall Experience 
Clasificación:
4.0

The lighting in the unit itself was not great.

Ronald M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethanie S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa A.  |  Overall Experience 
Clasificación:
1.0

This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn't a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff's response was to drop a rat trap into the unit from above (since there's not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experience

morgan r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassandra T.  |  Overall Experience 
Clasificación:
1.0

Customer service was terrible. An employee literally looked at me and said "what do you want" while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it's in the air. I will never do business with uhaul again after my belongings temporary stay here.

Abigail T.  |  Online Move In 
Clasificación:
1.0

Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.

Carolyn W.  |  Overall Experience 
Clasificación:
5.0

Mr. Tony and the other associates were very friendly and helpful!

Jaslon J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Junera S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Alondria A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

khalilah b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA E.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

THEDRICK W.  |  Overall Experience 
Clasificación:
1.0

Horrible experience. Please have someone do a review on the general manager. Already filed main complaint

Mark W.  |  Online Move In 
Clasificación:
1.0

said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.

Cynthia H.  |  First Impressions 
Clasificación:
4.0

The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.

Shinyra D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra L.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful

Dominique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reshonda F.  |  Overall Experience 
Clasificación:
1.0

The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

Daryl K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keontra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna C.  |  Overall Experience 
Clasificación:
4.0

Employees were helpful when I needed them to be, but they weren't overbearing, either, which was nice. I wish that they would've kept the loading dock clear though, it was a little crowded.

Hartley H.  |  First Impressions 
Clasificación:
5.0

My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

Shekenna M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ashley h.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

dezmund g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris K.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Kerri B.  |  First Impressions 
Clasificación:
3.0

Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

Richard K.  |  Overall Experience 
Clasificación:
5.0

The manager is an awesome guy.

JESSIE p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  Overall Experience 
Clasificación:
4.0

The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Susan M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob W.  |  Overall Experience 
Clasificación:
2.0

Purchased unit had someone else's lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

thomas r.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Allison B.  |  Overall Experience 
Clasificación:
1.0

I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn't until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn't be working in customer service.

Kristy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Seretha J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sequoria L.  |  Overall Experience 
Clasificación:
1.0

Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business

Anthony S.  |  First Impressions 
Clasificación:
3.0

Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy

Keila A.  |  Overall Experience 
Clasificación:
5.0

Very happy with your service :)

elizabeth n.  |  Overall Experience 
Clasificación:
5.0

I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student's possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.

Julie C.  |  First Impressions 
Clasificación:
5.0

Good advice from employee about local schools. Everyone was very kind.

Marilyn S.  |  First Impressions 
Clasificación:
3.0

It’s a great facility

Chalise W.  |  Overall Experience 
Clasificación:
5.0

Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.

DEBRA C.  |  First Impressions 
Clasificación:
5.0

Gracias.

KEVIN B.  |  Overall Experience 
Clasificación:
2.0

Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awful

Wendy T.  |  Overall Experience 
Clasificación:
5.0

My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.

janeen M.  |  Overall Experience 
Clasificación:
1.0

Terrible facility and staff

Hunter P.  |  Overall Experience 
Clasificación:
4.0

worked out great may be back next summer

John S.  |  Overall Experience 
Clasificación:
4.0

Rented a trailer and used the storage facility. We'll be back again next summer!

Debbi J.  |  Overall Experience 
Clasificación:
4.0

It was great

Erin S.  |  Overall Experience 
Clasificación:
4.0

Very clean and staff answered all my questions. Would definitely use again.

cindy p.  |  Overall Experience 
Clasificación:
4.0

An elevator, for second floor storage access, would get you an Excellent (5 star) rating!

Belicia K.  |  Overall Experience 
Clasificación:
4.0

.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Great summer storage for college student. Easy to deal with.

Robert B.  |