I was extremely upset. I reserved a truck online and ordered a utility dolly, a furniture dolly, and an appliance dolly. None of the dollies were on my truck. I called the store and got the call center. Ms. Patty instructed me to go back to the store to get the dollies. I get to the store only to find that there weren't any dollies available. I had to burn up my milage to find a dolly. Then I was supposed to be given a refund for the dollies only to have my refund pay for the extra milage that I used to find a DOLLY!!!ðŸ¤¬ðŸ¤¬ðŸ¤¬ WORST SERVICE EVER!!!Sabrina D.
U-Haul Moving & Storage at Shelby Dr
Memphis, TN 38116
(Btwn Elvis Presley & Mill Branch)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.THERESA H.
El cliente no dejó un comentario.Latonya P.
The first vehicle I was given had odd noise coming from the transmission as I drove away. I went around the block and returned it because I did not feel safe in the vehicle since I would be traveling a long distance. They gave me a second vehicle and the check engine light was on. I was assured that it was not an issue and they were waiting for a part for a bad sensor. Since I did not have a choice I did use the truck but was praying the entire way that nothing would go wrong. Upon returning, it took nearly 45 minutes to get checked in.Michael H.
The truck was easy to work with...The young man was very friendly and told me up front the rules and went over everything with me. I was 30 min late getting the truck and he told me as long as I get it back before they close and it was on a full tank I'll only be charge for 1 day. So please don't be 1 min late or you will be charge for another day he said. I was on time because as a lady make sure you got help getting your stuff in and out upfront.Juanita N.
Everything was great and anyone renting would be okay to drive a uhaul.Gayle A.
El cliente no dejó un comentario.george L.
El cliente no dejó un comentario.Kimberly M.
El cliente no dejó un comentario.Ester L.
El cliente no dejó un comentario.Ester L.
El cliente no dejó un comentario.Lee M.
Severely damaged passenger sid mirror makes it very very difficult for safe look out. Needs repair immediately. D.O.T regulations violation for certainHenry P.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Countess W.
The gentlemen at the Shelby Dr location were very helpful and professional. They offered everything I would need for my move! Kudos to you guys! Great job!Tina J.
Get new management at the Shelby Drive location the manager was young and rude.Jameita S.
Truck wasn't maintained. The check engine light stayed on. The clerk said it was because of a sensor. The engine was very loud, but it ran very good.john F.
The clerk not only assist us inside but assisted us applying the hitch to our truck. Good job with a great attitude!ðŸ˜ƒGelotes U.
Everything was perfect ðŸ‘ŒRODNEY B.
El cliente no dejó un comentario.Kimshonda B.
Keep up the great workTerry H.
Truck was clean ,but engine light was blinking on and offRoy W.
I am so grateful for this location Shelby Dr I had the best experience ever sincerely thankful for the extended serviceTrina W.
No commentTommie M.
El cliente no dejó un comentario.PAUL P.
Terrible Customer Service With The Lady Demanding That I Bring The Truck Back. When I Rented The Truck, He Informed Me That If I Needed The Truck For Additional Days, Just Call In Extend It. Plus I Was OverCharged. I'm Done With This Location. Never Again ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½ðŸ'ŽðŸ½Jerry B.
The manager was unfriendly with very poor customer service. I had to walk to the back and find my own truck. When I arrived, I explained that I had a reservation but she said she didn't see it and didn't have the truck I requested available. I went outside and checked my email for reservation number. I returned with the information and she finally gave me a truck. The truck did not run well(sounded like transmission). I paid for the truck but simply returned it the next day. I highly recommend customer service training and truck inspectionTyrone H.
I wouldn't change a thing. Kesha was very professional and friendly.Shirica P.
Truck filthy and the manager was very rudeKendrick W.
The services were excellent.Willie H.
Service was EXCELLENT!Sharon B.
Our rental experience was not the best. The maintenance of the truck had not been well maintained at all. Driving on the interstate was a risk due to how bad the front end was shaking when you reached a speed of 60 to 70. I informed them upon returning the vehicle. I received a very poor response of "not my problem". Very unprofessional response. We had problems retrieving the key from the box due to the due app not working properly. Therefore we had to wait for the facility to open. Which put us behind schedule. The manager that arrived to open the store was not pleasant. Maybe it was too early for her and she did not want to be at work on a Saturday. But her professionalism was not good at all. No apology from either associate for the poor online situation that morning and the bad driving experience with the truck. However, we decided we would not rent from that location again if necessary.Shannon G.
The truck was still dirty from a previous rental.John B.
El cliente no dejó un comentario.Martha S.
El cliente no dejó un comentario.Ashley H.
Although the vehicle wasn't clean, I've always used this location and had no problems in the pass. The manager is professional.Leslie S.
It ways a drop off so it wasn't clean for me I had to wait about 15min. Overall the only thing I would use uhaul againSharen E.
LaKesha was awesome.Phillip G.
El cliente no dejó un comentario.Katherine C.
El cliente no dejó un comentario.Tiana P.
Young lady was very helpful and polite knew her job and gave her fullest attentionANTONIO R.
El cliente no dejó un comentario.Resheta C.
El cliente no dejó un comentario.George H.
El cliente no dejó un comentario.TAVARIA M.
The lady who worked this location was rude, curt and behaved as if we irritated her by coming to rent. She has completely soured me from returning to that store.Tamara Nicole C.
Very friendly. All I had to do was drop it off and get the dolly out the back. I was in and out in two minutes.CARLOS S.
Thanks for everythingRichard C.
Customer service was not friendsErika L.
El cliente no dejó un comentario.DAVID S.
Keys given in and out is a problem with COVID-19 Unclean truck. The location is clean and very good.Jacquelyn H.
El cliente no dejó un comentario.CORTEZ H.
The Associate who helped me upon rental Sunday Oct 11 was Awesome!!! She helped me tremendously and made it easy to check in and pick up. Because of her sweet nature and fun attitude I'd most definitely recommend this place. Upon Return The associate Ms Williams was very unpleasant to deal with. Her tone was curt very rude and very dismissive. Before I could finish a sentence she cut me off and her demeanor was very unprofessional. She needs a refresher in customer care before she becomes the reason you lose customers.Sharonda B.
Need better customer service .Jarvis G.
El cliente no dejó un comentario.Constance D.
The young lady was very friendly and efficient when l got there in and out. ThanksAnne P.
Excellent customer service,charlotte F.
El cliente no dejó un comentario.Michael U.
Not sure of her name but she was really rude and she did not give enough information. This is not my first time using a uhaul but this is my first time at this location and I must say it was the worst. I will go without if I ever have to go to the shelby location ever again.Jamuel N.
El cliente no dejó un comentario.CORTEZ H.
You guys did well.Quinn F.
The GM is awesome! She is very knowledgeable. She gives you all the information you need. She cares! And she's beautiful!!! Go see Ms LaKesha!!! You'll be happy you did!!!!LAKESHA W.
Customer service was poor. I was charged for 2 dolly's I didn't receive. I tried to call no one answered the phone. When I first went in to pick up the truck I greeted the representative and she didn't respond at all. I guess I'm big on the experience and she had her child at work and she was writing on the door with crayons- very unsafe environment for child and the representative did not wear or mask. The whole experience was unprofessional I wish I everything could have been done on the mobile device it was very easy on the return process.Roneshia W.
Best Uhaul rental location i have ever experienced. ¡Gracias!Daisha W.
El cliente no dejó un comentario.Joe H.
El cliente no dejó un comentario.Lams G.
Make sure the windshield is free from bugs and clean.CRYSLYNN W.
El cliente no dejó un comentario.Sonja W.
El cliente no dejó un comentario.Corey P.
Well I don't have anything negative to say about any improvements that I can think of to say, when I enter the store I was greeted in a manner of seconds. The two employees was well beyond nice and they cheered me up because I was having a down moment at the time. And I can say I am very pleased with the service that was provided.Cartrell W.
Everything was good and satisfactory to me thank youBarbara T.
Everything was on point.Gustavus T.
When I needed the truck for another day no problem .Darcus M.
None. Service was excellent.Dorothy D.
El cliente no dejó un comentario.Anthony W.
Nothing all is wellRobert H.
El cliente no dejó un comentario.lauren F.
Customer service needs work. It was the general manager lakesha whoWas not welcoming, and inattentive to the needs of the customer.Tina A.
El cliente no dejó un comentario.Mary F.
Services were excellent.Willie H.
The vehicles were dirty and had trash from prior renter still in the vehicle. They smelled like smoke and had cigarette packages and what appeared to be marijuana residue in the vehicle. The first truck had a check engine light on and the lady we returned the vehicle too had a bad attitude.Christopher C.
El cliente no dejó un comentario.Ebony S.
Work on your website. I had reserved a trailer on Tuesday for a Friday pick up. It was rented out from underneath me. And I had to drive an additional twenty miles to get another trailer. If it's reserved it should be reserved and not be allowed to be rented to anyone else.Jack H.
Memphis area, the person behind the counter was extremely rude and paid more attention to her cell phone than me.William E.
El cliente no dejó un comentario.Maria B.
El cliente no dejó un comentario.Rodney C.
Customer service was great! She was curteous and very fast.Inez D.
No friendly smile from the manager Miss Lakesha Williams, I was overcharge for the Gas, I paid $124.63 to rent a truck to go to collierville , less than 30miles to and fro. I called the 1 800 Go UhaUL with no answer. I took a picture of my gas level in the truck at arrival compared to departure , no difference, because i just put gas in the truck, I showed it to her , she saw a different gas level . Then she disappears went to the back left me alone in the store. When I came initially, another person was there with his wife saying they overcharge him. Please my advice to U Haul truck renters here, Take a picture of your mileage and gas before and after, so that you have proof , something is wrong in this U Haul location.Joseph M.
EVERYTHING THEY RUDE AND THE U-HAUL HAD TO BIG HOLES SMD IT RAIN AND ALL MY FURNITURE WAS SOAKED I WANT MY MONEYS BACKCrystal W.
El cliente no dejó un comentario.Cheryl P.
The general manager attitude is extremely dry and not welcoming. Lakeshia is not one that I would prefer to do business with. She may be knowledgeable but her people skills are not welcoming. I don't know why i am even doing this review as I have expressed my opinion several years ago and nothing has changed. Idk why I even tried this location again. Nothing has changed. WlI will NOT be returning.Tykena W.
get some Transit cargo vans at the Shelby drive storeVincent M.
El cliente no dejó un comentario.Shonna M.
The manager said that the gas tank was not full and that was a lie, it was full and she over charged me, so no I won't be back nor will I recommend that store to any of my friends.Nafeesah M.
Need better customer serviceKiana W.
Service was very good.Willie H.
El cliente no dejó un comentario.Vanessa H.
El cliente no dejó un comentario.Harry M.
El cliente no dejó un comentario.Hershalt M.
Lakesha was awesome and, in fact, beautifulDaniel E.
Every one that I spoke to were very polite and courteous. They are a asset to the company. I would refer this location to anyone. They were excellent. Keep up the great work all of you.Charlotte R. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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