Customer Reviews for U-Haul Moving & Storage at Shadeland Ave

2862 comentarios

2701 N Shadeland Ave   Indianapolis, IN 46219
(N Of I-70)

(317) 546-1503

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(317) 546-1503

2701 N Shadeland Ave
Indianapolis, IN 46219
(N Of I-70)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

The agent was very very nice and helpful Thank you

Lorrie S. 
Clasificación:
1.0

I rented a uhaul for $55. I paid for a truck that I could not use. It sounded like the engine was gonna drop. The check engine light was on. I paid contractors to pack my uhaul and had to have them to unpack it because I could not drive the uhaul in the condition that it was in. If I had mechanical failure on the highway in this unsafe vehicle, it could have been fatal. I spent over 2hrs on the phone with uhaul customer service. They kept trying to transfer me to road side assistance. I spoke to 4 different customer service reps and not one road side assistance. A waste of money and time.

DALENE H. 
Clasificación:
1.0

I went back and the truck engine light came on and also a wrench was showing All was done the sales person getting in the truck and racing the engine and went on to say the truck was suppose to be fixed. When I asked was I going to get charged he said let me send message to the people who fixed the truck and charged me full price.

SHERRY C. 
Clasificación:
1.0

Employees need more training on customer relations

Valerie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIETRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

Great service.

sherry I. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRELL R. 
Clasificación:
4.0

Very helpful staff

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS J. 
Clasificación:
2.0

Please provide adequate information to paying customers

Breandrea L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENYA L. 
Clasificación:
2.0

This is my go to location but this time around the rep at the counter which was the older African american lady, was very rude for no reason and not helpful at all. Even when returning the truck she was rude and non nonchalant about having a lobby full of customers waiting while she was in the back.

Stacy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ernan A. 
Clasificación:
3.0

The p/u was fine. The return this morning was HORRIBLE, at best!!! She was Very Rude, and couldn't stay off her phone long enough to address my concerns and issues!!! Very Unprofessional!!! She seemed unaware as to what info she was to provide me!!! Last time at this location!!!

tamara W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONICA M. 
Clasificación:
2.0

If a customer asks for help, don't huff and puff about it. It is very rude. As for me I had never driven a trailer and I asked if they could help me hook everything up and they didn't want to. They told me to park my equipment in a certain area when I got back but when I dropped it off they wanted me to go park my trailer just like the display items and put everything back where it goes before inspecting it. The air in my tires was extremely low and I was unable to leave until it was fixed. Very dissatisfied with my overall experience.

BRENNA B. 
Clasificación:
1.0

I sent my boyfriend to pick up the 4x7 trailer I rented. I gave him the printed confirmation receipt that showed I did not add on insurance. I also used my credit card to place the reservation. But yet, Darlene added on the insurance and since the total was now different, she told my boyfriend that they needed to use his credit card but said that the original card was only to reserve and couldn't be used as a form of payment. That's a lie! She only had to use a different card because I did not consent to the extra charge for insurance. When she asked him if he wanted the insurance he told her “ whatever she has already is what you need to do”. The trailer was full of dried mud, and since I didn't have access to a broom. All my items got dirty from having to sit them on top of the mud. I called and tried to live chat after being hold for almost 20 min but was unsuccessful with both attempts. Will not be going back to this location.

Shawna G. 
Clasificación:
5.0

Great

Dalaizha C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie H. 
Clasificación:
5.0

Keep up the good work and can You email me my receipt

PATRICIA W. 
Clasificación:
2.0

El cliente no dejó un comentario.

RYDRIKIA W. 
Clasificación:
3.0

CSR did not let me choose the mileage I needed . She told me that it would be 20 miles and I ended up paying almost double the initial price. Won't use them again.

MICHELLE M. 
Clasificación:
5.0

No problems

LINDA C. 
Clasificación:
1.0

The lady at drop off was the absolute worst , incredibly rude, would not help in any way unhitch the trailer, it took me several tries to back the trailer in and then she said I was few minutes past time and she was charging me another day as I pleaded my case she walked off, the worst customer service possible

James B. 
Clasificación:
3.0

I first went to the one on Washington street. The guy was pretty rude. He said "just because you see a trailer out there that don't mean it's available"...I knew that because I've rented uhauls many times and never said anything to the contrary, but he sure was ready with rude answers. He told me they were out of everything and I should go to the one on Shadeland. The other guy there laughed and he said, "Well, they do it to us" He asked me for all my info so I thought he was reserving something, but it turned out that he did not. So he wanted my name and telephone number because? He looked up my information for some reason. So, then I went to the one on Shadeland. They had a trailer and rented it to me but I really had to pry answers about what they had out of them. They also were making jokes between themselves but never cracked a smile when it came to talking to me. I was satisfied with the rental, but felt like good customer service was kinda out the window at both of these locations. I'm always friendly with other people until they start coming off like these folks did. It was like I had some nerve coming in there to rent something which I thought seemed a little misplaced when the business is there for that purpose.

Christa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton H. 
Clasificación:
2.0

The women who helped us at counter was very rude 😒and lazy,she didn't even walk out to the uhaul truck with us to make sure the mileage was correct or even check the overall truck but when we came to return the truck she came out to check it then,I guess it was closer under the green tent,but I guess

DOROTHY T. 
Clasificación:
5.0

N/C

MARVIN T. 
Clasificación:
5.0

Location was closed when I dropped off, the only thing that would have been helpful would be a call the next day letting me know they had Recieved the trailer back in inventory

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kyle C. 
Clasificación:
5.0

Well they was very Nice and helpful to me. I think they can have more vans for small pick ups. Oh I would like for them to explain how they do the miles. For example if I would have said I would go 20 miles. Do they just charge for that if you don't go over. I guess I didn't understand that part. But everything was good overall

DEENA B. 
Clasificación:
3.0

There was only one customer service rep and the customer if front of me was taking her time and her and the rep was talking there needs to be more than one rep. but the rep was very kind

Stacey L. 
Clasificación:
1.0

When arriving at the U-Haul on north Shadeland Ave in Indianapolis Indiana; there wasn't anyone in the office. Went out looking for someone no-one could be found. Waited for over 25 minutes and a black guy comes in, refused to put on a Covid-19 mask!!! Deliberately did not properly run my card, and tossed it into the counter. Said, " so much for your renting a truck today!!" When I asked if I could pay cash, he stated " where is a bum like you going to get $100?! I pulled out of my pocket a $100 bill and placed it on the counter. They gave me the WORST truck on the lot!!! Rented it for 24 hours, and early the next morning got a call stating that I was to bring the truck back Immediately, because they had another reservation for the vehicle!!! I am now in civil litigation against U-Haul!!; I will NEVER rent from them ever again!!! My recommendation, don't rent from this location!¡

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNIE A. 
Clasificación:
5.0

Owen (employee) at this Shadeland location, went above and beyond my expectation in providing assistance with the dolley removal and with help to obtain quote for installing a 4-Wheel down attachment for my RV/car.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATLYN F. 
Clasificación:
4.0

I had trouble with the myuhaul.com site but hen I was trying to check the truck back in. It kept telling me that the site. Could not find my location

TRIPHNIA B. 
Clasificación:
4.0

Personnel was friendly & efficient

CRISTA G. 
Clasificación:
4.0

Slow down when explaining the entire process. The clerk that helped me talked to fast and it was difficult to explain to someone who had never rented before.

JANICE R. 
Clasificación:
5.0

Josh was the Best. Maybe your future Director of Customer Service?

Thomas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann D. 
Clasificación:
5.0

It was a great experience overall.

Katie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cameron E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen B. 
Clasificación:
5.0

Nothing great service

Lentine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katlyn F. 
Clasificación:
1.0

Poor customer service everyone not uptodate

ERNST C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittney Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S. 
Clasificación:
4.0

Good service at this location....thanks for a good service

THOM D. 
Clasificación:
2.0

Truck was beat up and dented all over. Inside of the back was not clean. The front looked like someone shook up a pop can and sprayed the windshield with it. The entire thing smelled like smoke and like someone had lived inside of it. I couldn't even keep it and drive it the time I needed to because of the odor.

Becky W. 
Clasificación:
3.0

Your staff was friendly, but not well organized. I placed a phone reservation with your call center and when I went to pick up the truck, it wasn't in the "ready" location but instead wasn't serviced for use. It was very dirty in the cab and debris in the back, also less than a quarter tank of gas. So I went back inside to inform the agent and I had to wait until she finished with another customer, she then assigned me another truck and it too was low on gas "under a quarter tank". As I go back inside to inform her of the issue, I once again had to wait until she finished with yet another customer. All total it took 50 minutes to finally get a truck and I don't believe I was given any fuel credit or any other type of discount for the inconvenience. Booking in advance is supposed to be convenient, this in no way was convenient at all. I hope you'll take the time to look into this matter and issue any credit to my debit that I'm entitled to. Thank you, Louis S. Stratton

LOUIS S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandi B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATLYN F. 
Clasificación:
5.0

Staff was friendly and helpful, process was easy from start to finish.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mildred S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR W. 
Clasificación:
5.0

Great service!

SIBEKO J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
1.0

El cliente no dejó un comentario.

MISHAEL J. 
Clasificación:
1.0

You switched my location on me which was farther. Then I was given a truck that had a broken back door. A moving truck is useless if you can't move anything in it. I immediately brought it back. It also would not move out of tow gear. I was charged the extra miles I had to drive because my reservation was changed, plus the miles I did drive, and a full days rental. This is unacceptable and I am calling my credit card company to dispute the charges. Nice you waited until Christmas Eve to tell me how you cheated me!

ELIZABETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

yvetta P. 
Clasificación:
5.0

Great customer service.

Lydia A. 
Clasificación:
4.0

No improvements needed.

BRYAN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
1.0

I was charged a cleaning fee because i ( a woman) couldnt move the fridge and stove off of the uhaul before returning. Upon receiving the uhaul i stated that i needed a dolly one was unavailable. I figured they had one by time i returned it but was unaware i was going to be charged for that! I have reached out to management and was unable to resolve this issue!!! I have reached out to HR to try and get the collection agency information and nobody has returned my emails or anything!!! VERY POOR COMMUNICATION, VERY POOT CUSTOMER SERVICE. I WILL RENT FROM A DIFFERENT MOVING COMPANY GOING FORWARD!! THANKS

Shakila P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamra B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

Keep up the good work

Alfred T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W. 
Clasificación:
4.0

I thought the came with a dolly, but it didn't. That's the only complaint.

TERRENCE L. 
Clasificación:
3.0

Have someone put the equipment on correctly so that you feel safe traveling

Rodesia E. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
3.0

Uhaul was wrecked previously and never fixed prior to pick up. Tried to get a different one and they wouldn't allow it. It had small holes in roof and a ton of my property was ruined. Will NEVER use this location again nor will I EVER recommend this location. I have never been so let down in a Uhaul rental as I was this time.

Kenneth K. 
Clasificación:
5.0

Great Customer Service

Kimberley D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

I liked how person took care of trailer return. The person who I worked with on return of equipment was very helpful and knowledgeable. Very satisfied with service.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya A. 
Clasificación:
1.0

Worst rental site I have ever used. Gave me a van with 7 miles of gas in it expecting me to start out putting gas in it. At check in no one was there to check vehicle in / waited 40 minutes to get receipt. Will never use this location again and encourage others to avoid as well

Stephen P. 
Clasificación:
5.0

Positive experience

NANCY P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATLYN F. 
Clasificación:
5.0

The associates were very friendly and professional, but pleasant.

Angela T.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

william h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nissa P.  |  Overall Experience 
Clasificación:
5.0

Excellent service and operation..

HENRY B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mariethea M.  |  Overall Experience 
Clasificación:
4.0

Aside from computer issues, this went well.

Terrence R.  |  First Impressions 
Clasificación:
5.0

Staff and Service out standing ,Very nice and Helpfull 5 🌟

PAMELA W.  |  Overall Experience 
Clasificación:
4.0

Good overall I have no complaints

shilita w.  |  Overall Experience 
Clasificación:
4.0

I will

john j.  |  Overall Experience 
Clasificación:
4.0

Gracias.

jacqueline j.  |  Overall Experience 
Clasificación:
5.0

The ladies were very helpful and nice. They took the time to deal with me and what I was going through. VERY PROFESSIONAL!!!!!

robbin g.  |  First Impressions 
Clasificación:
4.0

Good job by all that helped me

Jerald H.  |  Overall Experience 
Clasificación:
5.0

The only thing that I didn't care for was there was a large rat bait box in the back of the unit. which they said was in all of them.

demaris e.  |  Overall Experience 
Clasificación:
1.0

Because they be stealing money from people creadt cards nope poor service

RICCO F.  |  Overall Experience 
Clasificación:
2.0

I've had a storage unit there for over a year. In the beginning a billing error was never corrected. I tried on several occasions to get the money I was owned. It never happened.

Tiwanna H.  |  Overall Experience 
Clasificación:
5.0

I do a lot of business with U-Haul and I like the storage idea that the company came up with. I have already recommended it to several people and I will continue to do so.

tom s.  |  First Impressions 
Clasificación:
1.0

Horrible customer service and never answer the phone or return phone calls. Even with issues with the male employees hanging up on me. District manager didn't even call back. Avoid this location.

matt g.  |  Overall Experience 
Clasificación:
5.0

I really appreciate your service and your store manager was extremely helpful and kind and very attentive to our needs as well as patient with us I really appreciate store 59 on 30th & Shadeland.

aretha e.  |  First Impressions 
Clasificación:
3.0

Staff was not very friendly.

M Sue D.  |  Overall Experience 
Clasificación:
5.0

Great service.

sherry c.  |  Overall Experience 
Clasificación:
5.0

Met my needs and the staff was courteous

MARCIA O.  |  Overall Experience 
Clasificación:
5.0

You guys are awesome!

Dominique B.  |  Overall Experience 
Clasificación:
5.0

I had my storage with U-Haul for over a year and it was always a pleasure to work with Candace and the staff. They are friendly and very helpful. Thanks U-Haul.

Inga S.  |  Overall Experience 
Clasificación:
5.0

Excellent thank you so much

dollie w.  |  Overall Experience 
Clasificación:
5.0

Very helpful

mark w.  |  Overall Experience 
Clasificación:
5.0

no comment

Eugene t.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service. They didnt want to help me at all. The lady and the young man were rude and so lazy. I had to walk back and take the green lock off MYSELF. I was charged to much. HORRIBLE

Demika h. | Reservación
Clasificación:
5.0

It was a great place for storage and they gave us time to get our stuff out. So I really liked that!

Latajha B.  |  Overall Experience 
Clasificación:
1.0

The worst experience ever the employees were ok but the store Manager Candace is just horrible and have no customer service skills at all. VERY POOR

Kayla H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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