Customer Reviews for U-Haul Moving & Storage at Sandhill

2,423 reviews

1117 Sparkleberry Ln Ext   Columbia, SC 29223

(803) 766-7417

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(803) 766-7417

1117 Sparkleberry Ln Ext
Columbia, SC 29223

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

This location charged me for an extra day when I’d turned the rental truck in on time all because they were too lazy to get up and check the truck in while I was there. Not to mention they allowed multiple customers who arrived later to be serviced before me as I waited in line to be heard. It wasn’t until I stepped up and spoke for myself that I was provided any assistance, which came as such a passive direction telling me to just sit the keys in the U-Haul so that I would be fine. Additionally, I was given a runaround when I called on the phone to address the faulty charge. It wasn’t until I came in person by my own doing that I was finally assisted by the manager Johnny. At least Johnny did his job correctly.

Germaine Wise 
Rating:
5.0

Customer did not leave a comment.

Timothy Eatman  |  First Impressions 
Rating:
4.0

The staff was great but you have to get better seating for customer who decides to wait. There were 2 old dining room chairs and 2 computer chairs on casters. As someone who older and has a disability non where good for me to sit in. The old dining room chairs were to high and I took the change and sat in one of the computer/caster chair praying the didn't roll on me.

Virginia Murphy 
Rating:
5.0

Kindly and super fast service.

Anton taylor 
Rating:
2.0

When someone asks for a motorcycle trailer, I expect the associate to know what that is. Associate was on the phone on speaker as I walked up. That was unprofessional. Your website says you have a motorcycle trailer. I ask about a motorcycle trailer and she says they don’t have a motorcycle trailer. She offered a 5x9. I said no. I need a motorcycle trailer. I go to leave and I see a motorcycle trailer with the wheel notch for the front wheel. I go back in and she says U-Haul doesn’t call it a motorcycle trailer. I said the website markets it as such. First location I went to had computer issues so I had to drive 20 minutes out of my way to the second location where the associate had no clue what I was talking about. Pretty annoyed about the whole situation. Trailer worked fine. No issues there.

BRANDON WHITEHURST 
Rating:
2.0

Charge extra gas

Jason Colorado 
Rating:
3.0

I just wanted to let you know I got my things out of storage and they took my payment out on the 15 march and I got my things out the 16 of march 2024 I don't think it's right that I didn't get a refund for that 1 day after the payment was taken out and I moved my things the next day.hope a manger would contact me.

Linda Barr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Evans 
Rating:
3.0

Had to go back the following day as the attendant who checked me in and unhooked my trailer didn’t close out and return my equipment in the system. Tried to call but didn’t get a call back so I went there to get it done

Michael Seekins 
Rating:
5.0

Thank you to Mr. Hasheem for doing an excellent work in installing the Hitch. He was very professional in his work.

Virginia Gouin 
Rating:
5.0

Thanks for a smooth transition.

Shakun Dadheech 
Rating:
3.0

Too much BS between counter workers and customers.

Richard Davis 
Rating:
5.0

Great experience! Fast and helpful service.

TERRANCE MIDDLETON 
Rating:
5.0

We were extremely pleased with the experience of using Uboxes for our move. Tina and the o th er driver were bothe kind and courteous. They placed the containers where we requested. Their ability to handle the containers was admirable. They were a pleasure to work with. We loved the convenience of having time to load at our convenience.

Mark Sellman 
Rating:
5.0

Customer did not leave a comment.

Shantaria Papageorge 
Rating:
5.0

I was always treated with respect and kindness! Every time I came in, everyone was very helpful and tried to do anything they could to make my visit pleasant!

SHARON SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Jones 
Rating:
5.0

Customer did not leave a comment.

Fadlo Dib 
Rating:
5.0

Driver window handle and visor was broken

Michael Kester 
Rating:
5.0

Customer did not leave a comment.

TAMA Johnson-Scates 
Rating:
5.0

Excellent service

John Durbin 
Rating:
5.0

Customer did not leave a comment.

NALEESHA BROWN 
Rating:
3.0

Even though we had a appointment the hitch was not there when I came for the appointment and had to return several days later to get it installed. They then messed up and did not re-hang the exhaust properly.

Rolf De Swardt 
Rating:
5.0

Everything was fine!!

JAMES SPENCER 
Rating:
5.0

Customer did not leave a comment.

Tomekia Brevard 
Rating:
5.0

Customer did not leave a comment.

Lauren Love  |  First Impressions 
Rating:
5.0

Guy was great. Quick and efficient.

marty shannon 
Rating:
5.0

Clerks were very helpful and did what was necessary to provide quality service.

Edward Johnson 
Rating:
5.0

I enjoying using this location for my needs. They always have what I need and the staff is very friendly and helpful.

Stephen McHale 
Rating:
3.0

Customer did not leave a comment.

Yong Lee 
Rating:
5.0

Customer did not leave a comment.

Marcus Holloway  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY MOLER 
Rating:
4.0

Customer did not leave a comment.

Marcos Mirambeaux 
Rating:
4.0

Customer did not leave a comment.

Angelia Exum 
Rating:
5.0

This U-Haul facility is a great place to do business with. I would definitely recommend it to friends and family, etc.

Lillie Grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammara Lloyd 
Rating:
4.0

Customer did not leave a comment.

Joann Bell 
Rating:
5.0

Customer did not leave a comment.

Linda King 
Rating:
5.0

Customer did not leave a comment.

Emily Long 
Rating:
5.0

At our drop off place we dad wait about 30 minutes or so before we got served cause they were busy & only 2 people attending to customers. If it’s just a drop off & had full insurance coverage-they should have someone to attend those customers quickly-this is just a suggestion

Suresh Kishan 
Rating:
4.0

Everything went good

Jesse Batts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

murrel scott 
Rating:
5.0

Customer did not leave a comment.

Darryl Mcalhany 
Rating:
5.0

Ensure walk-in customers are aware of the type/size of ball/hitch that is required for type of equipment rental.

Mike Mosley 
Rating:
5.0

Customer did not leave a comment.

AKEEM ANTHONY 
Rating:
5.0

Customer did not leave a comment.

Patricia Byrd  |  First Impressions 
Rating:
4.0

Ensure that add on equipment such as dollies are in stock and available for customers that book/reserve them online.

RELONDA FICKLING 
Rating:
1.0

Customer did not leave a comment.

Wesley Peck 
Rating:
5.0

Customer did not leave a comment.

Robert Reeves 
Rating:
5.0

Customer did not leave a comment.

Tahtiana Gilliard 
Rating:
5.0

Great customer service from Johnny

Jeff Illig 
Rating:
4.0

I did not get a tour of the vehicle before I left had to figure. Out things on my own.

Yolanda Boozer 
Rating:
5.0

I really appreciate the great customer service.

Elana Horry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Caldwell 
Rating:
5.0

Customer did not leave a comment.

Michelle Stuart 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

Reps were extremely helpful and made the checkout process super smooth. The facility was clean, the truck was clean. It was a great experience all around.

Jazmin Mccrea 
Rating:
5.0

Customer did not leave a comment.

Marlean Dozier-Smith  |  Online Move In 
Rating:
5.0

Friendly staff. The unit was easy to access and the rent was reasonable.

NANCY CROWELL  |  Overall Experience 
Rating:
4.0

Very professional and courteous staff and I love the upgrade security. Top notch.

THOMAS DRAPER  |  First Impressions 
Rating:
5.0

I loved the fact that I always had access no matter what time of day.

ella garrett  |  Overall Experience 
Rating:
5.0

Great staff.

SHANEQUA BARRETT  |  Overall Experience 
Rating:
5.0

It couldn't have been easier.

ron hey 
Rating:
5.0

Customer did not leave a comment.

Joy Belton 
Rating:
5.0

Even though I returned during off hours they sent me an email of my receipt.

frederick paden 
Rating:
5.0

Customer did not leave a comment.

Tiearrial Brooks 
Rating:
5.0

More agents on duty in the afternoon when returning the equipment.

David Joned 
Rating:
5.0

As far as my experience with this business I can see no area for improvement. An excellent experience from booking to return.

John Moore 
Rating:
5.0

The truck needs some maintenance. The engine lights etc..were on so I had some reservations. However, due to the short distance that I was commuting I was okay with it. Overall, things worked out very well

Eureka Green 
Rating:
2.0

Employees come to work 30 minutes late and customers always wait .

Yong Lee 
Rating:
4.0

Customer did not leave a comment.

JESSICA LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaQuana Dwyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESHAUN WEST  |  Overall Experience 
Rating:
2.0

The gentleman, did not ask me about the experience or try to help in the final billing to make sure totals were tallied up correctly. In turn adding to the frustration of the extra overage charges.

Shaun Brown 
Rating:
1.0

I really don't know. I had a 9 am appointment the installation tech got there at 10 and he didn't finish my vehicle until 245

William Jarrett 
Rating:
2.0

Customer did not leave a comment.

Ashunti Sims  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bruce Thompson 
Rating:
5.0

Customer did not leave a comment.

Quante Kelly 
Rating:
5.0

Customer did not leave a comment.

ANTONIO WOOTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deveron Williams  |  First Impressions 
Rating:
4.0

I did have damage to Wanita by water and I am still trying to get reimbursed….

Sam Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alex lima  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul Daniel 
Rating:
4.0

Customer did not leave a comment.

Demetrius Jones 
Rating:
4.0

Nothing in particular

Henry Young 
Rating:
5.0

Customer did not leave a comment.

William Thornhill 
Rating:
5.0

Customer did not leave a comment.

BRADFORD FLEMING  |  First Impressions 
Rating:
5.0

Very easy to book online and even cancel or close units on line no hassle at all.

kenyetta simpson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Aliyah Williams 
Rating:
5.0

Customer did not leave a comment.

Jamal Christian 
Rating:
4.0

Customer did not leave a comment.

Ken Kunkel 
Rating:
5.0

Keep doing what you doing good customer service is been apply

Frank Hernandez 
Rating:
4.0

The cleanliness of the 20 ft vehicle. The cargo area was not clean - broken plastic hangers, dirty, and smelled like rotten body oder. The can was clean for the most part except for the cup holders- old spilled beverages at the bottom and a used tooth pic.

Jon Hofmann 
Rating:
5.0

Customer did not leave a comment.

Leslie Sprockett 
Rating:
5.0

Customer did not leave a comment.

Arthur Hall 
Rating:
5.0

Customer did not leave a comment.

Lekeisha Harris 
Rating:
5.0

I love this location General Manager is a awesome guy

Karlequa Greene 
Rating:
5.0

Customer did not leave a comment.

Curtis Jackson 
Rating:
5.0

Customer did not leave a comment.

GEORGE HOWARD 
Rating:
5.0

Customer did not leave a comment.

Frank Sutherland 
Rating:
5.0

Customer did not leave a comment.

Keith McNair 
Rating:
5.0

Customer did not leave a comment.

Benjamin Whaley 
Rating:
4.0

There was no one at the desk to help me. I had to look all over the place to find someone.

Jean-marie POLYNICE 
Rating:
5.0

Young man directing me in took of the trailer took a couple pictures and wished me happy holidays. 10/10

Dwayne Langos 
Rating:
5.0

Customer did not leave a comment.

Conelia Judy  |  Overall Experience 
Rating:
5.0

Customer service excellent and very professional

Gideon Hodges 
Rating:
5.0

Customer did not leave a comment.

nickol de los santos 
Rating:
5.0

Customer service rep was cordially professional

linda scarpa 
Rating:
5.0

Customer did not leave a comment.

Marie Ingalls 
Rating:
4.0

Customer did not leave a comment.

Claudia Boyd  |  Overall Experience 
Rating:
5.0

I want to commend Derek for his excellent customer service.

Charles Ammons 
Rating:
5.0

Customer did not leave a comment.

Noel Witherell 
Rating:
4.0

Customer did not leave a comment.

Brian Morgan 
Rating:
4.0

Everything was in place being a first time user. Everyone was helpful and nice.

Cheretha Wilson 
Rating:
4.0

Customer did not leave a comment.

Breanna Jeffcoat 
Rating:
4.0

Additional mileage discount.

james gadson 
Rating:
5.0

Customer did not leave a comment.

Bradley Lewis 
Rating:
5.0

It was fast , and simple. Great service.

stacy goff 
Rating:
4.0

Customer did not leave a comment.

Todd Weast 
Rating:
5.0

Customer did not leave a comment.

Shawn McCoy 
Rating:
3.0

The staff was friendly and the work was performed as intended, but exceedingly slow. It took two technicians over 2:30 hours to install my hitch. I did not purchase a wiring kit and my car was the only one in the shop.

Rodrigo Rosa 
Rating:
5.0

Keep up the exceptional service.

KIMBERLY CRUEL 
Rating:
3.0

Morning crew not the friendliest. But staff who checked me out (Jason/maybe) was wonderful.

Ann DUPRE 
Rating:
5.0

I normally receive a clean trailer, but this time I didn't. The previous user left piles of sand in it and I had to clean it out before I could use the trailer for my belongings.

Delandous Haynes 
Rating:
4.0

I would have given this store an excellent rating, but you’re never able to get telephone assistance. No one answers the telephone… ever.

LINDA VANHOOSE  |  First Impressions 
Rating:
4.0

Stop placing red non payment tags on storage locks! I enrolled in auto pay and a red tag was placed because my facility was not closed properly?? I also waited 30 minutes in line behind ONE customer !! Moving is stressful enough without dealing with long wait times The desk clerk was not helpful at all!

Patricia Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik Lankford 
Rating:
5.0

Convient

ella garrett  |  Online Move In 
Rating:
3.0

My furniture was covered in something that looked like pollen which made my sofa really dusty. Not sure how that happened or what it was but nothing else was dusty but the sofa. I really appreciated Juan Green’s dedication to being a helpful and friendly staff. He made sure that my Ubox was moved under the garage to make it convenient for me to load from my storage unit. He was friendly and even when I spoke to him over the phone he told me that he was there to answer all of my questions and he had answers for anything that I needed. Another staff member (didn’t catch his name) tried to get out of moving my ubox. He was being pure lazy when it was his job too. He has a pop belly and I believe had gold on his bottom teeth. I don’t describe this to be mean but so you know who I’m referring to. He was totally unprofessional and ridiculous. I was also very pleased with Terrence Cash. Super friendly and he made sure my Ubox was initially moved close to my storage but he couldn’t move it under the garage because another customer was using the entire thing. He walked me around the property so I would have an idea of where my box would be placed. He also made sure that my box would be shipped out as soon as possible. He told me he would keep me posted by giving me a call and he kept his word and called me the next day. Thanks to Juan and Terrence for making sure things got done.

Tiffany Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALONZO COOPER 
Rating:
5.0

Customer did not leave a comment.

Timothy BLUNT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joshua hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenyetta simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BREZINSKI BING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK BERRY  |  Overall Experience 
Rating:
1.0

I paid at least two extra months rent in late fees because for over a year they refused to change my due date to something that would work for me. After two years of begging, they finally let me change it. Some of the staff was rude to us from the beginning. Then in August a storm came and took off part of the roof causing water damage to some of our stuff, and we gave them permission to move our non damaged items to a new unit, and they would document the damaged items before discarding them. They didn't document anything, so we go to get a piece of furniture out for a friend and it's missing with half of our stuff. My wife had to get a police escort to demand to see our old unit because they refused to do it without the police there. In the unit was two pieces of damaged furniture, but everything else was gone. They told us to file a claim with their insurance, Repwest. They reached out to me while I was working, but I tried calling back several times and the would not return my calls. My wife tried calling, and they won't return her calls either. Now we're out thousands of dollars in damaged property due to staff negligence by not documenting anything and no means of replacement.

Thomas Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomasina Rush  |  First Impressions 
Rating:
2.0

I made the reservation a week in advance over the phone. When I came in to check in this AM, the reservation was not completed, had no unit. Another associate added one on. That afternoon when I went to the unit, it already had a lock on it. I had to be switched to 4 units. The 1st was occupied 2nd water damage tag 3rd occupied the last unit my husband found which was a smaller unit. Smh. The young man that serviced us in the process that afternoon when we checked in was 100% awesome. Great customer service. He completed our services including truck return with a beautiful smile and courteousness. I WILL DO REPEAT BUSINESS BECAUSE OF HIM. Thank you for your service young man. Morning staff POOR service. Afternoon gentleman AWESOME. the associates names are on my contracts so there is no need to state that. Please address accordingly.

Doris Smith  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KIERA DANIEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharmel Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Ester  |  Online Move In 
Rating:
3.0

After the storage units flooded out, I was told to move my items to a drying area. I told the representative that I would be out of town and was told that it would not be a problem for me to come back to check on my items the following week. Upon my return, my items were missing. I notified employees several times to no avail. I am currently awaiting a response from the general manager. I also asked for a copy of the items damaged in the flood so that I could send it to my renters insurance. I still have not received such paperwork.

Bria Dantzler  |  Overall Experience 
Rating:
5.0

The young man who checked my return uhaul in was very friendly and provided excellent customer service while having to assist multiple customers at the same time.

Norman Curlee  |  First Impressions 
Rating:
5.0

friendly staff

Maris Cannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willaunda Washington  |  Online Move In 
Rating:
5.0

Great staff

Anthony Elmore  |  First Impressions 
Rating:
3.0

The experience was good. The disappointing part was that the free month of storage a person gets when they rent a UHaul Truck is not for the first month, but instead, it is for the second month – that needs to be clarified in advance in all UHaul marketing materials because that is not what I read online.

Jose Gonzalez  |  First Impressions 
Rating:
5.0

Will only use uhaul

CELIA LAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Dunn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vincent Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie harmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Englishia Paige  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louanne fernandez  |  First Impressions 
Rating:
4.0

The storage unit said that I needed to take the truck two hundred miles away to columbia and I always gave the zip code of 29229. One memo told me I must take that truck will be charged $217. And the other member told me I could just call and explain. I don't know if this is your concern, but the truck was a nightmare. It cost me almost $300 in gas. And that shouldn't have went that way. That's because you'll keep old trucks. That's not tuned up and in proper working order. It took me 12 hours to come down to 29229. From VA 23608.

april turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherman baskins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Portee  |  Overall Experience 
Rating:
5.0

Great experience overall

Alonzo Adams  |  First Impressions 
Rating:
2.0

I paid for climate controlled unit. When I went to get my belongings, everything was covered in pollen and dirt.

Tamara Carter-Whiting  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DaLana Lee  |  Overall Experience 
Rating:
5.0

Very nice to work with

JOAN BACKMON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Persephanie Brown  |  Overall Experience 
Rating:
5.0

I am Felicia Reyes. A customer of the U-haul sand hills for over 2 years. The service at this location has been and continues to be top tier since day one. The SERVICES of renting a unit purchasing packing supplies, truck rentals, and hitch is handled efficiently with excellent customer service. I highly recommend this sand hills location, all the staff are always professional. It is unfortunate the weather created calls of concern for our rental units but again, I was greeted with nice people in a professional manner.

Felesia Reyes  |  Overall Experience 
Rating:
1.0

I am very unsatisfied with the facility as I was notified that my in door facility had experienced water damage and my belongings were wet as a result. The facility should’ve been updated/ maintenanced so that this didn’t happen to it’s customer’s. Also as the workers were helping to move my things they dropped a couch on my dryer denting it up and went on as if he didn’t happen instead of notifying us that it happened. This is very unacceptable and I wouldn’t recommend your facility to anyone based on my experience.

SENTORIA COVINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Persephanie Brown  |  Overall Experience 
Rating:
4.0

There was water damage from a storm. They had to move us a couple times but they were courteous and helpful.

Christina Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney Brown  |  First Impressions 
Rating:
5.0

Had this storage unit for a year and a half just about, and it kept all of my items clean, cool, and free of insect and rodent traces. I'd say internal and climate controlled storage units are the only ones I'll be reserving for long periods.

alishe crawford-spears  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA RICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Persephanie Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rashana Hassell  |  First Impressions 
Rating:
4.0

Thank you.

TERRY MCGAULEY  |  First Impressions 
Rating:
5.0

The guy who helped me was very kind and helpful. The atmosphere was awesome from the entire front staff.

Jada Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Herring  |  Overall Experience 
Rating:
5.0

UHAUL has the best customer service!

MELBA HENDRICKS  |  First Impressions 
Rating:
1.0

1st I want to start off by saying the storage unit that I reserved wasn't the one that I received. I told customer service that I wanted the unit outside because I had some much stuff to move, 2nd I felt unsafe entering my storage unit because someone broke the glass to the roll up doors exlease twice I don't no if someone try to brake in, Then 3rd I was going to move my stuff out of storage on 08/06/2023 because that is when my free 30days was up but some how my Debit card been save on file for auto pay with out my authorization so I was charged $215 something dollars on the 6th so that cause my account to overdrawn so I couldn't move my belongings out on the 6th to pay for a U-Haul truck so I had to wait until I get paid again on 06/11/23 to clear up my account . So I move my stuff out on 08/12/23 because the weekends is only when I'm off. And also on 06/11/23 I reserved a 20 foot truck in was told that that it will be available at 9am on 08/12/23, but that wasn't the case. It wasn't available, so I had to get a smaller truck and also made extra trips. I don't think I will be U-Haul services again.

Macallister Reid  |  Overall Experience 
Rating:
5.0

The General Mgr was very helpful and courteous. He even offered me a freeze pop on this scorchy SC day.

CYNTHIA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidra Guillory  |  First Impressions 
Rating:
5.0

The lady Judy Conelia was very helpful i assisting helping me find my unit

renee teague  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley Brazzell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Frasier  |  Overall Experience 
Rating:
5.0

This whole online checkin thing is the Best!!!

Calvin Chatman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pedro Mercado  |  Overall Experience 
Rating:
5.0

Great service but only one staff working

CELIA LAND  |  First Impressions 
Rating:
3.0

Other than the accessible hours there's nothing special.

Yolanda Lloyd-Flemming  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARTHUR PATTERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Adams  |  Overall Experience 
Rating:
5.0

Thank you , Mr. Johnny! Very professional and courteous!

Mary ANn Mason  |  Overall Experience 
Rating:
2.0

The only reason I am not giving a good review because I had a horrible experience with Mr LaMarcus on Sparkleberry Ext. He was very rude, act as if asking questions was a problem . I almost cancelled my U-Haul services because of his terrible attitude. However, the only reason I didn’t cancel was because thank God for Mr Hasheem he was polite, professional, answered all of my questions and if it wasn’t for him having EXCELLENT CUSTOMER SERVICE I would’ve cancelled. He should be promoted to a Manager because he represented what your company should display to its paying customers. I stayed only because of Mr Hasheem excellent service in helping me! I pray I never have to deal with another horrible employee again like Mr Lamarcus representing your U-HAUL COMPANY!

Lisa Barnes  |  Online Move In 
Rating:
5.0

The staff was very user friendly and helpful.

tommy WHITE  |  Overall Experience 
Rating:
5.0

Manager Johnny Jackson and all staff members I came into contact with was professional, and helpful with my experience using the storage facility.

Lenorr Behlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JACOBS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary ANn Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anita Bowen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTIS ARAVICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Bates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armondo Petticolas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela R York  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Vecchiarelli  |  Overall Experience 
Rating:
5.0

" MOVE OUT DATE: SUNDAY, APRIL 30, 2023" My review above is strictly for the 'Sandhill' location on Sparkleberry which is under the leadership of Mr. Johnny Jenkins. HOWEVER, My brief encounter with the location on Two Notch Rd(Old Kmart building) while trying to rent a 26' truck onefails horribly in comparison. The young ladies who closed at that location on Saturday, April 29,need to be fired for the manner that they represented U-Haul. Regards, Demetria Dickerson

DEMETRIA DICKERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela R York  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Marcus Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA GRIFFIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veda Stokes  |  Overall Experience 
Rating:
3.0

I don't know cause the person I made reservations with told me the size truck and unit for 2 bedroom house and I told him I have a big sectional sofa and a lot of things so he suggested the size unit and U-Haul but both was two small I end up having to get 2 units and made to trips and that was more money and miles.

Linda Barr  |  First Impressions 
Rating:
5.0

Johnny and his team are amazing to work with.

Marysa Thompson  |  Overall Experience 
Rating:
5.0

Very user friendly

tommy WHITE  |  First Impressions 
Rating:
4.0

There was a water main leak that damaged some of our belongings.

craig springford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bridgett robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cornell thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malvin Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janel Frazier  |  First Impressions 
Rating:
5.0

Agents were very courteous and accommodating.

William Terrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO FREEMAN  |  Overall Experience 
Rating:
5.0

I felt completely comfortable with using this storage space

Douglas Boykin  |  Overall Experience 
Rating:
5.0

The staff is super friendly and I have came into contact with about five of your team members including the GM Johnny. As I GM myself, I can see that his team is a reflection of him. “Shadow of a great leader.” The facility is very clean. Thanks for making my transition to SC smooth.

Bonnette Ravenell  |  First Impressions 
Rating:
1.0

I was definitely unsatisfied with how the employees "threw" my items out of the unit during a police investigation and lied to the police saying that I told them to remove the lock that they put on my unit. The reality is the employees stole my items and got away with it. They could have let me know the same way they let me know when I didn't pay so I could have come to pick up my inventory. Worst experience ever and I will never return or recommend them again.

Tierra Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charity Harrison  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra Mercadante  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKIL AMAKER  |  First Impressions 
Rating:
5.0

Need to check empty more frequently

anita Bowen  |  First Impressions 
Rating:
5.0

We were very pleased with our experience with this Uhaul business. Johnnie and his team’s professionalism and superb customer service were outstanding. We would highly recommend this Uhaul facility to anyone in the future. Best Regards, Lawrence

LAWRENCE MILLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Richardson  |  Overall Experience 
Rating:
5.0

Very pleased with all aspects of the operation.

John Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Raysor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LLOYD KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deandre Heath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL CORNWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simone Singleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Juliano  |  Overall Experience 
Rating:
5.0

Maryland/SC wonderful people ❤️🙏🏽

wayne palmer  |  First Impressions 
Rating:
2.0

My $1,500 couch got ruined and moldy from just a month or two in the unit and my $600 recliner was moldy as well. Went to cancel my service and grab my stuff out of my unit and had to jump through 20 hoops to do so.

Christopher Decker  |  Overall Experience 
Rating:
5.0

The staff, each and every time I was there, was very friendly, helpful and made the process go very smooth!

shanna denis  |  Overall Experience 
Rating:
5.0

Judy was a sweetheart ❤️ and she made my heart glad I had her as my boss..lol

michelle swain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veda Stokes  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful. The facility was easily accessible; especially the drive-in availability. Thank you so much for the use of the trolley movers (game changer).

shnita lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Haley  |  First Impressions 
Rating:
5.0

Clean, secured and good lighting.

Yvette King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lorraine chafin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deneace Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kierra Mcelveen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela sheffield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTONIO FREEMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ken Woodall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany Dorsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEKENSHA WILSON  |  Overall Experience 
Rating:
5.0

Very good Customer Service'

JAMES BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlton Hickman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUESHALLVERNELL LANGLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Barr  |  First Impressions 
Rating:
5.0

The team was always very friendly and professional. Way to go, Mr. Johnny and Team!

Sharon Cayruth  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan Harden  |  Overall Experience 
Rating:
5.0

The team was polite, patient and very helpful. I will definitely continue business with Uhaul. I was quite pleased overall !

shnita lee  |  First Impressions 
Rating:
5.0

The manager Johnny & all of his staff were extra helpful during my move transition. I’m grateful for their hospitality. Great work U-Haul on Sparkleberry!!!

SYRETHA johnson  |  Overall Experience 
Rating:
4.0

This storage unit should be in my name not David Crawford. Mr. Crawford paid for the lock and offered to pay for the storage unit. My name is Alyssa Allen and the contents of the unit are mine. I have contacted the local store to have the locked replaced.

David Crawford  |  First Impressions 
Rating:
5.0

Customer service was excellent. I love being inside with my vehicle to load and unload

ROSALIND CHAMBERLAIN  |  Overall Experience 
Rating:
1.0

Reserved 10x20 climate controlled + an 11x30x12 non climate controlled thru corporate. Our movers got to uhaul and the 11x30x12 was an open air/non enclosed space. Somehow they changed us to FOUR 10x10 spaces (1 of which isnt even 10x10) no where near each other, without letting us know, and caused a ton of chaos & extra expense with our movers (not to mention much higher monthly cost for storage as well). Cost us an extra fortune, is less space than we need, and our experience has been awful.

Darin Shay  |  First Impressions 
Rating:
4.0

The service was excellent! my only issue was trying to get in contact directly with my location. I wish there where a directed line instead of going thru a call center

Teressa Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ann dupre  |  First Impressions 
Rating:
5.0

Brooms in the storage area for glass clean up would be nice.

TAMMY LONG  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Reco Jacobs  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Gilliard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER STRAWTHER  |  Overall Experience 
Rating:
4.0

Great experience with the facility and location. Terrible experience over the phone to actually speak with someone. The 1-800 # has extremely long wait times. There is not a direct way to contact the physical center where your personal belongings are being held.

KALISHA RICHARDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mazda Smith  |  Overall Experience 
Rating:
4.0

Staff friendly and very knowledgeable about the UHaul business.

Jessie Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaylyn Anderson  |  First Impressions 
Rating:
4.0

Too much communication disconnect between local office and HQ, recommend fixing this issue to avoid poor services.

Adicia Nelums  |  Overall Experience 
Rating:
5.0

Elmwood location made me a reservation at there facility but would not accept me upon arrival. The sent me to the Sparkleberry location and with no prior knowledge of my arrival they more the made up for the noncaring attitude demonstrated at Elwood. My hats off to Sparkleberry staff.

Gordon Story  |  First Impressions 
Rating:
3.0

My card was charged without my authorization. After that happened I went to my storage and there was still an additional lock on there blocking my access. I went up to the front desk and was told by the person at the desk that it wasn't his job to remove that lock. He called someone and they told him to remove the lock. He removed it, but with an attitude.

melba Hendricks  |  Overall Experience 
Rating:
5.0

Every staff member there was friendly and efficient. I ran into a few issues and the staff was there to remedy the situations for me. Uhaul needs more staff like this in other facilities.

Syuda Moorehead  |  Online Move In 
Rating:
5.0

Very good experience in all respects!

Furman Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette Jackson  |  Overall Experience 
Rating:
5.0

I didn’t really have any expectations when renting our units here last summer. We moved from Florida last June and had to put most all of our belongings into storage. We just finished taking everything out this weekend after moving into our home. I was extremely impressed with this UHaul and it’s staff. For the whole year they were very friendly every time we went in there. I did have a couple issues with the auto pay on the website, but the staff helped me each time and were so kind about it. Always helpful with anything we needed. GREAT JOB GUYS.. We thank you so much for making this move as easy as possible!!!!

Carolyn Zinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Fournier  |  First Impressions 
Rating:
5.0

Good customer service

Stacey Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONIYOR AKBAROV  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAADRIAN MCGRUDER  |  First Impressions 
Rating:
1.0

Move in experience HOT and TERRIBLE!!!!!!! A male staff at the location gave me wrong information on access time to get in that cost me a lot of time and money ! Staff was friendly but not informative which cause me to never come back after I leave! I will never forget this awful day and will tell others ! Daytime move in hours horrible for out of town or in town working customers! Access hours are not great it’s horrible! I got wrong times to unload my items! I drove hours and could not get any assistance to get in storage because a male staff on duty earlier gave me the wrong time to get in ! I had items loaded up and I could not get in to the building! I called 24 hour customer service and still got nowhere! It was hot and mosquitoes around storage were awful ! No one stated to ask for extended time until after the office hours were closed! 24 hour Customer service should’ve been able to give extended time to customers if they can see you are a customer on computer! Never received a call from manager like the customer service said ! Never received email from management like customer service said !

Angelia Exum  |  First Impressions 
Rating:
5.0

This was the nicest U-Haul location I have ever used.

William Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anya Bryant  |  Online Move In 
Rating:
3.0

They lost my reservation for my unit I did online and they charged my card for someone else's lock days before I was set to move causing my account to be overdrawn resulting in a fee which has yet to be resolved. I'm still confused how that happened considering we have to present an ID. They said it was probably because we shared a (common) last name literally nothing else i.e. someone was too incompetent to do the minimum requirement of the job which is reading and comprehension!

ALeicia Smith  |  First Impressions 
Rating:
5.0

If units are on reserve they shouldn't appear to be available for customers with the green tag on them I had to walk past 5:00 or 6:00 green tags before I got to my unit I was trying to get an end unit

veda Stokes  |  First Impressions 
Rating:
4.0

I had to go to two different places before going to this location. This location was awesome and convenient .

Stacey Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD GARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALISHA SMALLS  |  Overall Experience 
Rating:
3.0

My storage had no light but I was ok with this because I didnt need it. Customer service is pretty slow here...not sure if its because they need help or the work environment is too laid back. There were times in the past I've had issues with my storage account and the bank drafts. The floor management/personnel wasnt the most helpful. Store manager issued back some credit for the late fees that should not have been charged due to their systems not working but that's after I asked nor did i get back all of my late fees. All in all, it's a service that customers really do need but they treat customers like we need them not they need us.

Felicia Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Felder  |  Overall Experience 
Rating:
5.0

I had a 10x10 unit that was not climate controlled. Outside and easy to get to whenever I wanted. Able to get someone in the office when I needed. Courteous and helpful people.

Tommie Warr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Benson  |  First Impressions 
Rating:
5.0

The manager went above my expectations to assist me. He was very polite and helpful.

Keeyawnia Bea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kareem Lawrence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTAL BELLINGER  |  First Impressions 
Rating:
5.0

The owner was helpful and attentive. The facility looks brand new and the unit was in good condition as well.

ASHLEY KINGSTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee Williams Cloud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kierra Mcelveen  |  First Impressions 
Rating:
5.0

No problems. Everything worked out fine.

Leon Walker  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

CHRISTA JETER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Steyne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KALISHA RICHARDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanika Dobson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charlton Hickman  |  First Impressions 
Rating:
5.0

This facility is less than a half mile from my home and that is great for me to go and come back home with no traffic worries. This made my moving a breeze Thanks U-Hual ;

Charles smalls  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WALTER STRAWTHER  |  First Impressions 
Rating:
5.0

Best Crew in The whole met. Friendly and Professional. Great customer service. Would recommend anyone to this location. Very large and clean. AGAIN BEST STAFF IVE EVER SEEN, you can tell they all work well together and communicate well regarding rentals and storage.

Dustin Judy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherrie Kramer  |  First Impressions 
Rating:
5.0

Mr JJ and staff was professional and courteous. Whenever I called or was there in person the staff attended to my concern. The facility is clean and secure entrance, never a problem even under renovation. Thank you All. LB🌹

Lenorr Behlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

preston williams  |  First Impressions 
Rating:
5.0

The location was centrally located. The staff was the best part of the facility. Each and everytime i spoke to anyone in the 6 months i was there, i was treated as if i had owned the place or owned uhaul. The trucks were nice when i used them.. but nothing will compare to the staff at sparkleberry lane. Columbia,SC

Steve Ramirez  |  Overall Experience 
Rating:
5.0

Great staff. They answered all my questions and made the visit quick.

ANTHONY LAWRENCE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vickey Lewis  |  Overall Experience 
Rating:
5.0

Excellent customer service

PEDRO CAHUA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ebony davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Chavis  |  First Impressions 
Rating:
2.0

I was not able to register without my phone present with me. Had to drive back home 10 min each way together phone. Staff was unable to do any thing without me having a smartphone.

Mark Postmus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willam terry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leroy House  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlean Dozier-Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALISHA SMALLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Rowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline phillips- davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike Caulder  |  First Impressions 
Rating:
5.0

Amazing staff, helped us get a storage unit quickly. The staff was also helpful with returning our trailer.

COREY SHAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JORDAN  |  First Impressions 
Rating:
4.0

The young lady that opened the store on Sunday(1/23/22) was the example of what and who ALL employees should be. She went above and beyond to make a stressful situation easy. She worked with me and helped me find the best options available. An excellent experience because of her....

MARCO BARNES  |  First Impressions 
Rating:
5.0

Great customer service!

melba Hendricks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARIEL SMITH  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael Pate  |  Overall Experience 
Rating:
5.0

My husband and I have rented storage units in the past at many different places as well as states. This is the cleanest facility we have ever been in. Very well lit. Convenient with the moving carts. There was a big moving truck that pulled in minutes in front of us. There was only the one functioning door. However, there was ample space for us to park our truck and trailer where we were still able to unload. We are very impressed with this facility and the staff is great!

John Gagliardi  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Liana Peterson  |  Overall Experience 
Rating:
5.0

Employees were helpful and friendly. It was my first time renting a storage unit and they explained everything clearly and accurate . Facility was well maintained

JUAN BARRERA HENRIQUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

S&F invest inc  |  Overall Experience 
Rating:
5.0

Johnny runs a great team!

Jorge Rodriguez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Lloyd  |  Overall Experience 
Rating:
5.0

It was great and I'd recommend many to use Sparkleberry as a place for storage and uhaul rentals. I've been pleased with every interaction I've had with the employees and services. The process was easy and great and that's thanks to the employees who helped, especially Lamarcus Capers, who greatly aided my parents and I when using the storage. Because of this I will continue to use U-Haul for my moving needs!

ASHTON JEFFERS  |  Overall Experience 
Rating:
5.0

This store’s employees were extremely friendly and helpful. As for the 1-800-UHAUL, they just over promised and made the store employees work harder to accommodate my reservation.

Matthew Cote  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carolyn Diggs  |  Overall Experience 
Rating:
2.0

I have been out of town for several days. There is no way that I acquired 2 storage units while I am gone.

Kimberly Jennings  |  First Impressions 
Rating:
3.0

Reserved a unit online and they gave me 3 small units instead and I had to buy extra locks.

Kenneth Keys  |  First Impressions 
Rating:
5.0

John was very friendly, helpful and has excellent customer service!

Helena Cohen  |  First Impressions 
Rating:
2.0

I haven't been with you long enough to rate you yet. But I will

Bradley Woodall  |  First Impressions 
Rating:
4.0

General Manager; Mr. Johnny Jenkins was very helpful. His greeting was very pleasant and his customer service was excellent. I was appreciated doing busy at that location.

Virginia Reid  |  First Impressions 
Rating:
3.0

Scheduling my Uhaul was an issue; the site I was sent to did not have the truck I needed and then I was on hold for over an hour- my move was grossly delayed. Then, through the office I setup automatic payments and asked the gentleman twice if we were good to go- turns out we were not. I got the payment due notification, but all of my bills are set up to auto pay and it didn’t autopay- I immediately paid and emailed the agent and never heard back. Logged into my account and the auto pay was not set up. So I set it up- the following month was the same issue. This time I called instead, they waived the late fee and corrected the issue. The site does not save properly, and is full of discrepancies (payment never saved properly and misinformation on vehicle availability) . However, majority of Uhaul staff are patient and accommodating- I thank those gentlemen who assisted through each hurdle.

Shavon Cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Peak  |  Overall Experience 
Rating:
5.0

Nice and friendly staff.The owner always available to new customers and willing to help

LISA BELTON  |  First Impressions 
Rating:
5.0

I was more than pleased by the assistance my parents and I were given by Lamarcus Capers. He went above and beyond to make sure we were completely set up and good to go with our storage unit and instructions. I don't see that kind of customer service often at all anymore so it always catches me off guard when I do. Because of this and the ease of everything, including truck drop off, we WILL be using Uhaul exclusively for all our moving needs. Thank you!

ASHTON JEFFERS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHENIKA HART PETERSON  |  Overall Experience 
Rating:
5.0

The manager was very helpful and nice he is definitely in the right position and deserves a raise!!

LaTosha Perry  |  First Impressions 
Rating:
3.0

Your staff is very helpful and my feedback is not about them. Your store had a glitch which caused my account to be erased. No one notified me. Then I tried to upgrade my unit and because if another glitch my lock was cut off. I’ve also been trying to get a hitch installed. That order also got erased. Fortunately your team fixed the problem but I was seriously considering moving.

Kimberly Jennings  |  First Impressions 
Rating:
4.0

Outstanding staff.

TONY SARGENT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis Peak  |  Overall Experience 
Rating:
5.0

Excellent staff and facility❣️

Alfonzo Willingham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coretta Little  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene Cameron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette Nelson  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful.

antwuan kelly  |  First Impressions 
Rating:
5.0

The visit was a pleasure from start to finish.

Celena Traynham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damin Badger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miranda Staples  |  Overall Experience 
Rating:
4.0

Professional and courteous service. Patient with my requests, and changes.

Lenorr Behlin  |  First Impressions 
Rating:
5.0

The guys working there was AWESOME they helped us so much.

FAITH STEPIEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine Keeffe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Wabbington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica Garcia Decker  |  First Impressions 
Rating:
3.0

Inconvenient mazes to travel through to locate unit, assigned a unit that was occupied initially. Hallways well lit but the unit was dark.

LAKIEBA BROOKS-LEACH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAKIEBA BROOKS-LEACH  |  First Impressions 
Rating:
4.0

The only problem I had was this one would never answer the phone if you called there.and my move out date was 7/15 not in August. Thanks Angela

ANGELA ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avon Banks  |  Overall Experience 
Rating:
3.0

The storage spaces are TOO SMALL. I had to get two storage units just to fit a two bedroom apt in. Although facilities is nice they are not big enough. The friendly staff gave me the unit but was not a good unit choice.

Laura Taste-Sutton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Richardson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHENIKA HART PETERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Fields  |  Overall Experience 
Rating:
5.0

Staff was very friendly and knowledgeable loved my experience with them

Tammie Bermudez  |  Overall Experience 
Rating:
1.0

Not straight forward about pricing.

LOUIS FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard murray  |  Overall Experience 
Rating:
5.0

Lajuane was extremely helpful, upbeat, and pleasant! He helped us meet all of our moving needs and genuinely cared. He showed the epitome of customer service. Great hire U-Haul!! Awesome facility with all you need for moving needs and it’s extremely clean!!!

Dana Henderson  |  First Impressions 
Rating:
5.0

If I could rate this place 20 stars I would. I can not say enough good things about the GM and his team. We had just moved from Texas and everything getting here was a disaster. The only good and stress free part about our move was this uhaul location and how understanding they are. Loved how conveniently the loading docks are located and they had so many dollies for us to use.

CHAD CLATTERBUCK  |  First Impressions 
Rating:
5.0

The only thing I suggest is better signage on how to access your unit according to unit numbers and locations . However, Mr. Jenkins, location manager, answered his phone after hours and I was able to get help with getting to my unit. This is a fine team of excellent employees. They made this process so easy.

Bridgette Rumph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Verdejo  |  First Impressions 
Rating:
5.0

Great Service and courteous attendants

Val Pinckney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LARRAE BOULWARE  |  Overall Experience 
Rating:
5.0

The manager is very helpful!

Rosarae Blackman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya haynes  |  First Impressions 
Rating:
3.0

Inside not really safe or secure because anyone (dangerous) can back their car into storage at any time without good intentions. I would use outside if ever needed again. Should never go inside. Storage area along.

Sylvia Middleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry bell  |  First Impressions 
Rating:
5.0

I'm thankful for such a wonderful facility and staff. My only problem was some of the staff were unfamiliar with information that I needed to effectively move my property. However, all went well and that did not deter me in my positive rating of this facility. 5 stars all the way.

STEVEN DANTZLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAIME CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN RIVERA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry Britt  |  Online Move In 
Rating:
5.0

Everyone was very professional would recommend them to everyone

BARBARA RICE  |  Overall Experience 
Rating:
5.0

Mr. Jenkins and Ms. Green (she was from another location in Columbia) were fabulous! They were excellent and KIND in helping us get access to our new storage units. We arrived after office ours from a move from Alabama and that did not stop them from going out of their way to help make our move less stressful! I will never forget their kindness to my family!!

Dee Seabury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alishe crawford-spears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAYRA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Belton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jean Jacobs  |  Online Move In 
Rating:
4.0

My uhaul was always kept extremely clean. Only complaints I have are the employees. The employees aren’t that great but The managers at this location are wonderful however.

MIA SUMLER  |  Overall Experience 
Rating:
5.0

Marvin was great and professional and he was very resourceful. It was a very stressful time and I needed to move ASAP my things into storage, also due to being a new Resident to South Carolina. I could not ask for a better representative I really appreciate the service thank you very much.

Latasha Lifred  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Rowell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Haynes  |  Overall Experience 
Rating:
5.0

Storage units were well lighted and clean, bathrooms and carts for moving large items easily accessible and staff helpful and prompt, even in the midst of COVID

Langdon Warner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE MASON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dion Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Peak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon James  |  First Impressions 
Rating:
4.0

I would give an excellent rating, however the lock was not available in the unit as the email stated. It was after hours, therefore I could not call anyone to assist. I had to go purchase a lock from a nearby gas station since I has already stored my belongings in the unit.

Tamika Dove  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Smalls  |  First Impressions 
Rating:
5.0

Great service and very helpful people.

Brett Browning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL BURGESS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Sweeney  |  Overall Experience 
Rating:
5.0

I'm satisfied

Annick Tyler  |  First Impressions 
Rating:
4.0

The manager Miek Lloyd was very professional, and knowledgeable of her job. I presented Ms. Lloyd with my situation and she knowledgeable in how to handle it . It's my opinion( based on my experience with her) that she a great asset to the company.

Maxine Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arthur Gaines  |  Overall Experience 
Rating:
5.0

Marcus and Marcus were amazing. Super helpful and friendly as well as extremely knowledgeable. Military moving is an extremely stressful time, and they were understanding an accomodating. They made me feel very welcome, as opposed to the woman that barked at me about masks and refused to even answer a single easy yes/no question from 20' away.

Jared Mankins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devin Mulvanny  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Kelley  |  First Impressions 
Rating:
5.0

The manager was awesome!

Beonca Hawkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maxine Russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandee Moulton  |  First Impressions 
Rating:
5.0

We had an excellent experience with the U-Haul rental truck, purchase of moving supplies, and rented storage unit. Very satisfied. Thank you.

Sennetta Smith  |  Overall Experience 
Rating:
2.0

The attitudes of the workers is unacceptable. They do not want to do anything extra. We had issues with returning our rental truck and no compensation was giving by this location nor never received a callback or email from corporate. I contacted the manager of this facility about the refund for our storage, and I haven’t heard anything back yet.

Virgil Luckett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRENDA SCOTT  |  Overall Experience 
Rating:
5.0

The attendant was very helpful and knowledgeable. She exhibited great customer service and was very polite. It was an overall wonderful experience.

Shawn Chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Brunson  |  Overall Experience 
Rating:
1.0

already made my statement

BRENDA SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Aiken  |  First Impressions 
Rating:
5.0

Staff was great. Access was easy and available when I wanted.

Jeffrey Cooper  |  Overall Experience 
Rating:
5.0

It would be better if customers had access to the storage units 24/7. But it was good overall

Marc Nelson  |  Overall Experience 
Rating:
5.0

The store people were very courteous. They were very helpful too. This was a very nice place and easy to do business with.

Jeffrey Cooper  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Best price around and security was top notch.

samuel genovese  |  First Impressions 
Rating:
5.0

Britany was very thorough keeping me informed and getting the u-boxes delivered.

William Naille  |  Overall Experience 
Rating:
5.0

Brittany and the other girl were great! Thank you for being so prompt

Shavonne Solis  |  Overall Experience 
Rating:
5.0

Other then the pickup of the U-boxes taking a little longer then I wanted it was a great experience

Jim BalesOswalt  |  Overall Experience 
Rating:
5.0

It was a good job overall .

DARRYN YEADON  |  Overall Experience 
Rating:
5.0

Aside from being picked up a couple days later than planned, every single stage of the process was perfectly smooth, and my items arrived in great shape.

Dustin Shanafelter  |  Overall Experience 
Rating:
2.0

I called four (4) times to get them to pickup empty U-Box I answered NO to questions because I did not visit the facility, You need to update your answer/question with a "Did not visit."

sandra jackson  |  Overall Experience 
Rating:
1.0

The staff was all over the place we wait over half hour to get our storage container. No one knew how to handle the transaction. It was ridiculous . I would not recommend this place. Wrong wrong !!

Nefertiti Tucker  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable. Great communication over the phone... they were perfect!

Gillian Fry  |  Overall Experience 
Rating:
3.0

I rate this only average because my overall experience with uhaul moving was horrible. The sparkleberry office was great, the customer service rep that sold me on two boxes when I needed 3 is BAD!!!!

chad mack  |  Overall Experience 
Rating:
3.0

I called this location three times to inquire about my ubox delivery. Nobody ever returned my call. I ended up driving there to speak to someone in person.

louann bell  |  Overall Experience 
Rating:
5.0

I did not use the local facilities here but the CDL driver who dropped off my u-pods and pick them was awesome. She was knowledgeable and can really maneuver and drive the heck out that form lift.

daniel johnson  |  Overall Experience 
Rating:
5.0

Tina and Brittany have been EXTREMELY helpful during our entire process.

Jason Smith  |  Overall Experience 
Rating:
3.0

Stars off for not calling me to schedule delivery as promised, stars added for righting the situation after I called you to make arrangements for an on-time delivery

Jaclyn Wong  |  Overall Experience 
Rating:
4.0

Excellent service

dedra townsend  |  Overall Experience 
Rating:
4.0

Very happy with the services....

Henry Nguyen  |  Overall Experience 
Rating:
1.0

Boxes weren't picked up on time which led them to charging me for another month. Took many different calls and 5 days to get a refund and I had the uboxes blocking my driveway for an additional 5 days

Christopher Armstrong  |  Overall Experience 
Rating:
1.0

The facility was fine. Our U-Box however, arrived destroyed. We are still awaiting a response from U-haul. Would not recommend at this point.

Brent King  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top