El cliente no dejó un comentario.Danny C. | Online Move In
Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery
Albuquerque, NM 87110
(S Of Montgomery)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.michael m. | First Impressions
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Wyatt V.
El cliente no dejó un comentario.Danny C.
El cliente no dejó un comentario.Laura P.
El cliente no dejó un comentario.GEORGE S.
The staff at this location are always friendly , knowledgeable and efficient.John G.
El cliente no dejó un comentario.TOMMY F.
El cliente no dejó un comentario.Michael S.
Very prompt check-out/in. Helpful staff.Robert N.
El cliente no dejó un comentario.James M.
Keep feathering it, brother.Joseph D.
El cliente no dejó un comentario.PATRICK O.
Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.Anthony F. | First Impressions
Pickup was quick, staff was polite professional and knowledgeableJeffrey H.
The truck I rented had a very shaky front end especially at highway speeds over bumps.. Kinda of scary..Luis L.
El cliente no dejó un comentario.Joe D.
El cliente no dejó un comentario.Jerry B.
Let the customer know that the car transport trailers will not work for extend cab or crew cab pickup trucks.Jason H.
El cliente no dejó un comentario.Robert N.
Friendly staff.Miranda R.
El cliente no dejó un comentario.Melisa S.
El cliente no dejó un comentario.Victoria T.
The service was excellent and quick. No problemsJose R.
The only issue was they lied to me about a person needing the U-Haul at 10:15. I only found out having had to call the location about left glasses in thier and I was on hold for over 20 min. Then when we got thier phones were not even ringing. When we asked if someone picked it up they looked confused saying no one is picking up this U-Haul today. So the Jessica that called me had lied to me the day we were unloading rushing us to purches an extra storage space that was un-nessisary to try and get it the place for thier pretend person. The person could have switched days but if they had the same size on the lot when we got thier that was still a terrible lie.Jasmine B.
This location went above and beyond to help us get a trailer. Everyone was very pleasant, understandinding, and helpful Initial location gave us a defective trailer that did damage to the electrical towing system of the pulling vehicle. This location held the trailer for us until the vehicle could be repaired the next morning. All the people we had contact with at this loVirginia S.
Excellent Customer Service and Fast.Jynell J.
El cliente no dejó un comentario.Alexandre G.
El cliente no dejó un comentario.Shawn M.
El cliente no dejó un comentario.DINA H.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Ian V.
El cliente no dejó un comentario.Christina M.
Very easy to rent, friendly staff, clean equipment!Katja A.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Verlin G.
El cliente no dejó un comentario.Alberto V.
El cliente no dejó un comentario.Kenneth P.
El cliente no dejó un comentario.Andrew G.
El cliente no dejó un comentario.Christina M.
El cliente no dejó un comentario.ALEISHA T.
The staff was friendly and knowledgeable. The vehicle was in great condition and it was easy to use. The location was easy to get to.Karin W.
Was fast check in and check out Awesome service from the lady whom did my rental at store . Very professional and niceKaren R.
It's the staff! The team is great there! I have other u-haul locations closer by me, but this is MY favorite!Brian D.
The team at this location was wonderful, very customer service oriented. I'll use them again!Marie T.
Randi and her team are the BEST!Debra D.
El cliente no dejó un comentario.Jerome W.
Always coming threw in a pinch.Michael C.
Location was fine but I put my reservation in 6 weeks before my move and they messed up the pickup time and place causing a 2 hour delay in my move. I am not happy about that aspect.Pamella P.
Fantastic work everyone - Thank you so much! ~EthanEthan W.
Point out the previously damaged fender to future renters.Mark H.
I appreciate the app that made it easy for everyone.LENORE J.
El cliente no dejó un comentario.Adrian G.
I have many choices of where to get my U-Haul, but I choose to drive a little bit further because the staff here is the best.Brian D.
El cliente no dejó un comentario.STACY H.
I was disappointed when I wasn't informed that the furniture dolly wouldn't be available until after I arrived.Steven C.
El cliente no dejó un comentario.Lindamarie J.
From first phone call regarding the size of mattress and what size utility trailer would be best, Andrea was so helpful in listening and making effort in finding out of what we need will work. Very kind and professional at reservation. Pick up was excellent, fast, friendly and efficient. Paperwork and transaction was easy and very detailed. Also, covid safe and were all wearing masks. Just respectful. Employee who hooked trailer literally picked trailer up, carried it to US and ensured we were set with headlights etc., for all safety measuresLeandra B.
El cliente no dejó un comentario.Deborah S.
Information not provide properly and it costed me extra $20. I took uHaul truck for few hours and returned after hours but not confirmed return in the app, so next day I was charged $20 for a minute job to check gas and presence of truck in the store. I felt $20 is ridiculous where rent for a day truck is $19.99.Subrahmanyam G.
Fantastic customer service, couldn't have been friendlier.Russell B.
I would appreciate if the employees wore masks, otherwise the service was great!ZACHARY S.
Gabriel at the San Mateo has assisted me several times, I have rented there before, and he has always been courteous, respectful, and shown the upmost excellent customer service! Thank you GabrielJulianna B.
Everyone was nice, helpful, kind, courteous, great group. Gracias.Paula B. | First Impressions
Fantastic service. Friendly and helpful staff.Mark B.
Everybody here was friendly and professional. Would definitely rent here againJose L.
El cliente no dejó un comentario.gail T.
Nothing- we were treated extremely well - courteous and helpful associate. She could not have done better for us. Thank you for making it so pleasant!Anja V.
Nothing at this time. Everything was great.William T.
Overhaul the website and after-hours check in process. Make the uhaul.com/share section larger and/or bolder.Danial H.
Staff were very friendly and helpfulEric D.
El cliente no dejó un comentario.Cedric W.
El cliente no dejó un comentario.Andy H.
El cliente no dejó un comentario.Barry L.
Randi is AMAZING! Very fast and great friendly customer service!Debra D.
El cliente no dejó un comentario.Evelyn M.
My reservation was changed and then canceled. When I showed up to the central location they looked at my confirmation email and immediately set up a reservation at the San Mateo location and called several times to let them know I was coming. I get to San Mateo location where they told me they don't like the guys at the central location so they ignored their calls!! They told me they booked it for 3 hours but it was only 1 hour! The phone application shows a night drop box with an orange box on a yellow pole, NOT TRUE!!! It took me 20 minutes to find the BLACK HOLE IN THE BLACK WALL IN THE DARK, NO LIGHTS OR SIGN!!! I was unable to deselect the utility dolly for $7! I will NEVER use this location EVER AGAIN!!Amber B.
El cliente no dejó un comentario.Reuben L.
They tuck really good care of me. Made me fill like I was a person and not a dollar sign. Have use u haul at other location but the yung lady working there was awesome. Thanks for a job well done.Juan C.
My experience was not that great, I was given a truck that had little to no gas and had to put in gas myself, I was more concerned about running out of gas leaving the lot. The girl at the front desk got super defensive telling me about policy and procedures and was quick to tell me they don't give refunds or reimburse fuel costs, not once did I say I wanted a refund, I was concerned that my truck rental may have leaking oil or gas or quite possibly have other issues. I was concerned about my safety I don't give a flip about $5. The girl working the counter needs to not react so defensively, she was immediately on the defense I explained what happened its not like I was gonna sue the place, the guy at the counter saved the experience though, he let me vent and I was on my way. She needs to get some extra training on reading a customer. Her reaction was just awful and all she cared about was me not asking for a refund instead of my initial concern. Most likely won't be renting from this location ever again.Mai K.
It was confusing to do a self return Also hard to lock in on a truck as some locations said can't guarantee it will be back in time for you to pickupRonald D.
El cliente no dejó un comentario.THOMAS N.
I WAS CHARGED AN OUTRAGEOUS AMOUNT TO MY DEBIT CARD FOR 16 MILES OF MILEAGE & 23 1/2 hours of truck useâ€”-$182. (+) $66.82 EXTRA ON TOP OF THAT!! FOR A LOCAL $29.95 RENTAL TRUCK MOVE!! AND WHEN I'VE TRIED TO CALL THIS MORNING I COULDN'T GET THROUGH TO ANYBODY AT THE STORE!! INSTEAD I WAS INFORMED THAT IT WOULD BE A 20 minute wait!! THIS IS OUTRAGEOUS!!!Amii R.
El cliente no dejó un comentario.Al S.
El cliente no dejó un comentario.Jason J.
I did not appreciate UHAUL changing my pickup location farther away from my preferred location without consulting me. I also did not appreciate the UHaul rep arguing with me over my preferences and information. Otherwise, service was fairly excellent. Cost remained true to estimate.Jose L.
El cliente no dejó un comentario.Maxwell G.
El cliente no dejó un comentario.Dean B.
Have equipment in all trucks.Betty T.
El cliente no dejó un comentario.Edward R.
Trailer was ready as expected. Well staffed I was greeted the moment I enteredThomas H.
Everything was perfect! Thank you!Anita D.
Get technical support for the online rental process. Otherwise the guys were great and fixed the problem.Melanie S.
I experienced good service.Solomon K.
Randie was spectacular. she was very informative and friendly and got the trailer on my vehicle faster than i could have myself. she was very imnpressive and a delight to work with.james T.
The team you have at this location were great to work with.George C.
Employees were great! I was assisted without being pressured. Smooth and easy.Timothy A.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Margaret D.
The truck shouldn't smell so bad, and my overall experience with Uhaul was awful. I was supposed to have a guaranteed pickup at another location and this location was your solution when that didn't happen and your company cost me extra time money and gas as a result of something that was out of my control. You should have done more so that I wasn't the one having to pay extra in so many ways. TERRIBLE customer service all the way around.JESSE C.
Used UHaul since the 60's. Because of transfers in occupation, UHaul has continued to improve and get better all the time. Everything at the San Mateo location went beyond good customer service. Great staff..Darrell P.
I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.ANDREW B. | First Impressions
I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.Kayla K. | Online Move In
I had a good experience with the storage unit except it became a bit expensive!Ramona O. | Overall Experience
El cliente no dejó un comentario.RAMON G. | First Impressions
Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NMCHELSEA J. | Overall Experience
Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.Adriana G. | Overall Experience
I honestly have no complaints. The staff is exceptionally helpful. They are the best part.Tracy F. | Overall Experience
Thanks for taking good care of us!Donald W. | Overall Experience
El cliente no dejó un comentario.Patricia H. | Online Move In
Great customer service, very helpful and friendly.Vicky P. | Overall Experience
El cliente no dejó un comentario.mark r. | First Impressions
El cliente no dejó un comentario.Norman B. | First Impressions
El cliente no dejó un comentario.John R. | Overall Experience
Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.Paul C. | First Impressions
El cliente no dejó un comentario.Voncia N. | Overall Experience
Super accommodating and flexible!John R. | First Impressions
All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so muchVicky P. | First Impressions
Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.John D. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
..Felicia S. | First Impressions
I love this place! The manager and her staff are so nice and helpful.Sara S. | First Impressions
STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOUjunell j. | First Impressions
All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!Dorothy S D. | Overall Experience
Thank you for taking good care of meDonald W. | First Impressions
Extraordinario servicio al clienteANDERS B. | Overall Experience
Very friendly and easy to work with. It was a pleasure storing our belongings at this facilityDevin S. | Overall Experience
Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.Jay J. | Overall Experience
These guys are amazing people! Super kind, patient, and helpful. Very professional.Elan C. | First Impressions
There is no light inside the dark storage space and it makes for hard time getting to the things storedlydia p. | Overall Experience
Very pleased with service!Lloyd B. | First Impressions
Madeline was very friendly and attentive ensuring I understood the entire process.Aaron R. | Overall Experience
Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heathronald h. | Overall Experience
A really nice storage facility. Clean, safe, and affordable.Amanda D. | Overall Experience
Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. ¡Gracias!karen H. | Overall Experience
Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.roslyn k P. | First Impressions
They were professional and nice, I recommend them to the highest👍Marva A. | First Impressions
Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...patricia C. | Overall Experience
Everyone was super! Thanks! edronald h. | First Impressions
Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!Aaron D. | Overall Experience
The staff was very helpful and efficient despite the number of customers.James T. | First Impressions
Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. GraciasRay G. | First Impressions
This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!ALEXA R. | Overall Experience
I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my businessmarilyn r d. | Overall Experience
Access to my UBox was made easy by the friendly staff.john f. | Overall Experience
BadBarbara B. | First Impressions
Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in themLUKE E W. | Overall Experience
The staff was very helpful and extremely friendly!!!VALERIE G. | Overall Experience
We love the San Mateo location and will continue to use it for our future storage and moving needs! ¡Gracias!Trinity G. | Overall Experience
okRobin W. | Overall Experience
Very helpful!Deb I. | Reservación
Very friendly and helpful resolving my storage needs. Thanks much.Debbie B. | Reservación
¡Gracias!JONATHAN D D. | Overall Experience
thank youRalph K. | Overall Experience
Would use them again very helpfulLOUISE G. | Overall Experience
I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.CATHERINE M M. | Overall Experience
These guys were very friendly and helpful!Mary F. | Overall Experience
The staff was very helpful and attentive. They made it pretty convenient for me.Zachary B. | Overall Experience
In our 3 years of having the unit everyone was always very helpful and nice. ¡Gracias!THOMAS C D. | Overall Experience
Great Staff!John G. | Overall Experience
Thank you for great customer service and great facilities.patricia m. | Overall Experience
I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn't work and is a nightmare.Tina K. | Reservación
Thank-you for sending an e-mail each month.edward g. | Overall Experience
Buenojose c. | Overall Experience
The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.Barbara J. | Overall Experience
The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.Gilbert H. | Overall Experience
No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.AMY S. | Overall Experience
Excellent customer service!Abelina V. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!