Comentarios de los clientes para U-Haul Moving & Storage at Salem Turnpike

Great experience, uhual rep was very helpful in decision making for what I needed.

These guys are personable and work u. They deserve a raise. Very happy and will continue to use this specific location

MAKE SURE THE CUSTOMERS KNOW WHAT THEY POLICIES ARE WITH DROP OFFS SO THEY WILL KNOW THEY WILL BE CHARGED MULTIPLE DAYS FOR USING A TRUCK FOR FOUR HOURS MY WORSE EXPERIENCE EVER ESPECIALLY IN TIMES OF NEED

Excellent customer service!

Clean snow off vehicles and have the equipment where it says it will be 8)

Our storage unit got water damage and mold due to poor upkeep... the staff there was always lazy and rude... we always felt like we were bothering them...

I went to 3 different u-haul rental places. First one I waited over 1 hr no one helped me. Second I went the man could not even use the computer to see what they had to use. Third one I go into to reserve the truck they told me they had it. I go to pick it up two days later they tell me that they don't have the truck. I go to a fourth location the one on the Salem turnpike in Roanoke they have the truck I'm in and out less than 10 minutes. Excellent service at that location the other ones I have to say are very poor.

Make sure the person sweep out the van when they finish.the young men that I spoke with to rent the van was awesome

The guy that helped when I got there was so nice I just moved from jersey an he made me feel so welcome.

Nearly impossible to adjust side mirrors.

The person at the desk was really helpful.

Come up with a system where you know who is open or closed. It's very disappointing to drive 30 mins to find the place closed, but avertised as open. I was desperate and what I could. Poor customer service.

Everything was excellent keep up the good work

My grandmother, Mary Prophet, has used your building many times over the last several years. She is the one that told me and I didn’t second guess her. The staff was very nice, helpful, knowledgeable, and the environment was clean! I feel relaxed knowing I have such a secure place for my mothers belongings. She passed last month. Sincerely, Heather Mckinney

When I 1st got my space it was so easy and everything I needed the young man who helped me took to my unit and realized it hadn't been cleaned out yet and quickly took to a nicer unit which made me feel so much more comfortable about where the unit was located. The 1st one was kinda in a hall way and this new 1 is right outside I can just pull handle my business and go. I had a great experience and will definitely be recommending uhaul in the future Thanks Guys!!!!!

The people in the office were great . The gate access was and available hours were not .

Great experience! Amazing staff!

there are hole-in-the-wall and ceilings that could be closed up before renting insufficient lighting

Front desk guy is terrible

Uhaul advertises a 5X9 trailer to transport a motorcycle. Some of these trailers do not have a wheel chock, which is an absolute necessity. It is also extremely dangerous. Additionally there are no tie down rings for the rear. Uhaul attempts to get around this by advertising that "many of our trailers have the chocks" However that is a legal fine print tactic to escape liability. In my case I was given one of these trailers. When I discovered the problem I attempted to call Uhaul at the local number. Apparently the call either goes to a center or no one answers at the local number. So much for customer service. At any rate after 5 minutes of listening to a recording telling me how important my call was, I realized no one was going to answer. I gave up. Having no choice, I attempted to chock the wheel myself, and tie the rear straps to the side bars of the trailer. While on I_75 in heavy traffic the front wheel slipped and the front straps became loose. The rear straps held. The bike swayed back and forth causing the trailer to also dangerously sway. I was able to control the problem until I could get on the shoulder. An extremely bad situation with a loose motorcycle in heavy high speed traffic, and then trying to repair the problem on the shoulder of a busy Interstate. It is only a matter of time that rental of these unsafe "motorcycle" trailers will result in a serious accident, if in fact, it has not already happened. This comment, may or may not be published, even though Uhaul says it will be, is to warn customers and put Uhaul on notice.

Better direct customer dialogue. Every conversation and communication shouldnt be electronic. Why was I billed an additional $40.00 on my credit card account without prior notice, as in when vehicle was returned? I will be calling on Monday, Nov. 2,2020 to discuss this issue further. On the grounds that I wasn't advised, I will probably dispute the additional charge as I called in advance to advise of the late return and inquired then of additional charges. Laura Waddy 540676-5440

Justin has got to be the best employee at U-Haul. Made me aware of being overcharged.

Nobody was present at the office when we went to return the equipment. We had to leave the equipment and trust them to bill us correctly. We then received the receipt by email and found we were charged for 3 appliance dollies (which we did not request or use - it was found in the back not attached to the wall when we opened the truck), we were charged for 3 sets of furniture pads (there were only 2 packs of them in the truck and we only opened one set), and for 3 furniture dollies (we never detached it from the wall)! Very dishonest way to treat a customer. We should be owed a refund of $71.

Excellent customer service a pleasure to work with

Another positive experience at turn in in Roanoke. The guy who was working came right out and went over the truck immediately. He told me their were no extra charges and thanked me for my business. I have used U-haul probably more than a dozen times and this was the easiest time ever, both at pickup and drop off. It was also a newer truck and was very clean.

Easy drop off and took very little time.

due to the facility not having a mailbox on site, were were receiving late notices every month. Not having a mailbox is bad for business.

I use this U-Haul Facility several times a year and they always do an excellent job. Casey is a great manager and makes it a stress free experience. First class customer service every time!

This storage facility advertised itself to be climate-controlled. It is not. My items were ruined by mold, insects and mice. The employee door to the storage units was often left open overnight, allowing the weather and pests to come in. And the access gate was always left open.

The staff are always friendly and very helpful.😘😎👑

Clean dog hair off seats.

When asked if I can do a same day drop at my destination, this location needs to confirm the drop location is OPEN and available to assist.

Had a good experience with this rental. Staff was professional and mobile drop off was a breeze.

Great service.did not even have to get out of car. Very pleasant and curtious.

This location has very little room to park in order to pick-up your rental.

Chase was excellent. I paid what I expected to pay.

I have a problem with payment . I got charge it twice , 203$ plus 137 $ , I don't know why I got charge the second time pls u haul fix it and send me my money back

It was a great experience. In, hooked up and on the road in not time! Thank you!

Ensure each location has routine hardware/software inspections from your IT team.The system was not working properly causing an extended wait time for me even thou I had checked in online prior to arriving.

Nice Justin Casey. Etc

Throughout my experience I interacted with two employees. They were both helpful and professional. Service was quick and efficient. Would definitely use again.

Gentleman who helped me had to sweep out inside which he did but thought it should have been ahead of time. Also cockroaches inside

GM tried to charge me for more gas than was given upon pick up. Poor customer service. I had to reach out to RM for assistance - he was great- Jeffrey Messenger.

Everything was fine except there was a bloody tissue in the back of the van

Thank you for everything you have done for me!

Centrally located with easy access and great hours of operation.

Casey and Justin were wonderful to work with and took care of everything I needed. The place is very clean as well. Thank you.

Casey was extremely helpful and fantastic to work with, he saw to everything I needed!! Doesn't get any better! Thank you

nice parking, no traffic and clean and a shade tent

Very helpful and quick checking in!

Keep up the great work!

N/A

Justin and Casey were always helpful and courteous. Thank you!!

Because I reserved a van in advance the process at pickup was smooth and fast.

Easy rental experience, friendly and helpful staff. Thank you!

The overall experience was very good. Due to multiple customers in the store with one associate available, we did not do the walkthrough together. I explained I did not use the furniture pads that I preordered. However, the charge was not taken off. After calling customer service, Todd reviewed the order and cleared the charge. He was excellent in promptness and professionalism.

Great experience! Thank you

Stop sending me unsolicited emails. Lose my email. Today.

No improvements needed. Easy check in & easy checkout at the time of rental return.

The drivers side visor was broken and I had to move it to the side in order to keep it from blocking my line of sight! The tire light was on the entire time I drove and the truck displayed a message to check the tire unit so I couldn't see how many miles I was driving. The shocks were beyond terrible. This vehicle should be maintained before it is rented out again and I should not have had to drive it! I should be refined my money!! If UHaul is going to maintain a good reputation, these old and useful vehicles need to be maintained. Also, the person that helped me pick up the truck didn't care about the visor at all.

Last minute reservation due to first location being closed due to "system down". Counter guy chillin on a Sunday was efficient and we were set to go fairly quickly. Equipment billed accurately.

Justin was great. Check in on the website was a pain because of the alternative crap. Vehicle was in good shape. Drop off on the website was a pain because it kept crashing on me. Thank God for Justin. These guys are a credit to your company. I'll use Uhaul again.

The only complaint I have is that there wasn’t a light in the unit. I had to rely on the main light that housed all of the units to see while I was moving my stuff in. Other than that, it was a very nice and easy experience.

I arrived early. Van ready and clean and speedy check in and checkout at return.

Rental and move in were excellent. Especially with the social distancing stuff going on. Doing everything online went very smooth and fast.

Lights did not work in storage unit.

Nice staff

Hello I really love working with the SalemTurnpike location they are an awesome team of employees and I appreciate them and everything they done for me

The manager and his coworker are always very friendly and helpful.

I was disappointed with the fact that the light in the hallway was interoperable as well as there being no light in the unit itself so that you can see where you are putting things (so that you can do it efficiently). Lighting is needed not just for visibility but also for safety.

Helpful

Great staff !! Clean, safe and secure facility !!

Very well organized

My truck was there I didn’t have to wait for it.

I think they should take better care of the storage but I found mice in my stuff.

Everyone is very friendly and very knowledgeable.

I was very pleased with the service that I got from U-Haul there were 2 things that I didn't know one is that you pay mileage was the use of the$19.95 rental best agent was PM Shift on Salem TRPK

It was always easy to get to my storage unit and the staff was very cordial and understanding.

The staff was super helpful and polite after mom passed they worked with me on cleaning her stuff out thank you for your kindness

Staff is always very professional & courteous. I’ve rented a storage unit in addition to several vehicles; never a negative experience. Unit prices are competitive. Multiple security features.

Excellent customer service, Justin took the time to make sure we had everything we needed! We appreciate all his help, thank you for making this move a little less stressful!

Clerk was very polite knowledgeable and attentive. Very pleased with the service of this location. I have used other uhaul storage and even measuring against those I am beyond pleased. Dakota Carring

Casey is a terrific manager...he makes certain that all needs are met during the U-Haul transaction.His attention to detail is evident . I appreciate this and feel confident my goods are safe.

Excellent customer service

Great place. A little hard to pull a big truck close to the storage. But, clean place and managers were helpful when I had trouble getting the door open. It was easy after that.

Casey was very helpful & friendly!

I had no problems reserving my storage building then when got there the man was very helpful ,friendly and kind

Very nice facility with great prices.

Excellent customer service

service always good

The staff was very helpful and great to work with.

I Would please like to be contacted by a Regional Manager or someone who oversees Customer issues that were not dealt with by the ‘Gen. Man.’ at 3434 Salem Trnpk. Urgent. 540-467-5002 THnk U

Quick checking and manager was very nice. Seemed clean and well tKen care of

Great group of guys. I will only use this one from now on!!!!!

Great place, I just don’t like that they tried to go up on the rent after someone else drove their truck into one of their storages. I Kinda felt like that’s why my bill went up.

Next time I need storage I will go to the Uhaul rent a space on valley ave, Rick and Chris are very helpful and friendly and would never charge a late fee for being just 2 days late

Thank You With Great Appreciation. Have A Bless Day.

Very helpful and nice

thank you for good customer service

Good facilities.

Justin was nice & helpful...

I rented a large storage unit and was told the unit would be clean and ready to move in. Yet, oil stains on the floor; large holes in walls into adjoining units. Asked about repairs and answer was ??

Great place, Great coustomer service, Everything was fantastic!!!

The facility staff was great. Very helpful and knowledgeable with what I needed for storage as well as truck rental.

I had an issue with my storage building that was reserved online. They went above and beyond to help fix the situation since it was not my fault.

I experienced great customer service at this location. Keep-up the good work.

Very helpful and accommodation. We appreciate the help.

There were 2 issues that I felt dissatisfied with 1. I had rented 2 car spaces that went unused but wasnt refunded. I was given 2 different #s for resolution offices by 2 different staff. No answer

They called and accused me of leaving items outside which I did not do. They knew that I moved out a certain day and still sent me a bill.

friendly, helpful . confusion at first quickly cleared up

Gggg

The employees at this location were very kind and competent. I am upset calling the # on contract who told us that the contents of a fully packed 20 ft truck would fit into a 10x10 unit. What a joke!

My u it was locked for failure to pay. Only had been renting two weeks. Did not hv my name on unit in system. Was charged for tow assistance when had purchased additional insurance. Charged dbl mileS

My experience was very good

Service was excellent.

The Staff was very helpful in meeting my needs and courteous