El cliente no dejó un comentario.KEVIN G.
Customer Reviews for U-Haul Moving & Storage at S Orange Ave
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I couldn't find the key return box . It was dark outside and was looking for an orange drop box like the one pictured on your website. So I had to just lock them inside the truck . Sorry for any inconvenience but I thought that was a better alternative to leaving the truck unlocked. GraciasIAN K.
The truck was amazing. Not one problem in 2000 miles.Christopher M.
My only issue was that the appliance dolly I signed up to rent wasn't actually available. This wasn't brought to my attention until the morning of my truck rental.ZACHARY B.
However, upon arrival no one acknowledged my presence. Thankfully Alex showed up. Alex was very informative and patient.Erica F.
Upon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don't have one. I'm 100% solo in my life. He was such a jerk about it and yep old me I can't rent here which would have left me stranded with a few belongings. So I made up a name and he said see that's no so hard is it? There's a lot more to it but I'm sure I'm running out of space. I know that we are in a world of being short staffed but respect and courtesy go both waysAngel D. | Overall Experience
El cliente no dejó un comentario.Betty B. | Overall Experience
Good servicebIRMA A.
El cliente no dejó un comentario.INA F.
The staff are fantastic. Kyle was especially awesome. I am very happy with my experience.John D. | Overall Experience
very informative and would use againSCOTT W.
Offer trucks at a lower rate like other locations and inspect trucks DURING Business hours. I accidentally left a cart in the back. There was no notification that I forgot it and when i returned the next morning, the associate hady cart in his car instead of inside the facility.ASHLEY B.
Easy and fast serviceANNETTE N.
Melody was very friendly and helpful. I love this location. -NickNicholas C.
El cliente no dejó un comentario.JODI S.
All goodTIMOTHY R.
How about explaining that someone using their CashApp debit card, which by the way links to an actual checking account through Sutton Bank, is treated like a prepay card. Your inept employees at this location failed to tell me about this and that I would sustain a hold on my funds for now 3+ days. Your team's mishandling (at best) of information has caused me to go without food for several days. Thanks. I will NOT be recommending nor using U-haul for future moves.Mark B.
El cliente no dejó un comentario.REYNALDO O.
El cliente no dejó un comentario.Emiliano G. | Overall Experience
El cliente no dejó un comentario.ANTHONIEL S.
Excelente ðŸ‘Œernesto L.
El cliente no dejó un comentario.JUNIOR P. | First Impressions
El cliente no dejó un comentario.AHSAN S.
El cliente no dejó un comentario.RICARDO M.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Taquisha C. | First Impressions
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.CATINA M.
El cliente no dejó un comentario.Toja B. | First Impressions
Nothing to improve! I enjoyed my experience but y'all gotta get those gnats out of the building before they eat those sweet ladies alive!Jennifer K.
El cliente no dejó un comentario.Josue V.
Kyle has wonderful and pleasant customer service skills. He is the reason my experience was above average as this location was overbooked but he resolved the issue with professionalism.JESSICA J.
El cliente no dejó un comentario.Serghei S.
El cliente no dejó un comentario.JOHN D.
To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. GraciasAngela D. | First Impressions
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.ESTHER M.
Shaquille and Kyle were excellent to work with. They both went above and beyond to be helpful. Moving can be an extremely stressful time and I can't say enough positive praise toward either of these gentlemen!eric S.
El cliente no dejó un comentario.Daryl M.
El cliente no dejó un comentario.Gabriela A.
El cliente no dejó un comentario.Ute W.
Always very professional and efficient. I have never had any problem with this location and have always come back and always will!!! I highly recommend this store and all the excellent employees and Awesome Owner Alex! They are the BEST! Thank you Alex, Shakeal, sp?, and Kyle. You saved my life!!! Very much appreciate all of you! GraciasBONNIE P.
Show customer how to use U-Haul app.Dave A.
El cliente no dejó un comentario.Christiane C.
El cliente no dejó un comentario.Juan M.
The plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.Christiane C. | Overall Experience
El cliente no dejó un comentario.Crystal R.
Really like the people at this location. Friendly, helpful. Even gave me a ride home in the rain. No improvement needed.Trixie B.
Check in crew was rather in experienced. I had to explain to the girls how the mileage billing is worked. Team needs more training.MICHAEL R.
El cliente no dejó un comentario.Davin L.
Neither the app nor the website would work to check my truck in, it had to be manually checked in. Last night when I went to pick up my first truck at another location it wasn't even there and it caused me to miss out on a lot of moving help that I had lined up... and then a day of work today. I am very disappointed in this company, not this store in particular, but the company overall for letting something like this happen.DAVID W.
El cliente no dejó un comentario.JUDSON D.
El cliente no dejó un comentario.FERNANDO O. | First Impressions
El cliente no dejó un comentario.Nastasia F.
Didn't have the truck that I had reserved, had to give me a new one, didn't have the proper trailer dolly for it, spent like 2 hours trying to find a trailer with lights that worked, dolly ended up causing damage to my vehicle. Filed a claim with RepWest and they are very unhelpful.Jackson H.
The truck smelled like someone smoked in it. The guy had just returned it soI watchedand waited there. They put airin the tiresbit nevercleaned the inside. So yes it was dirty but nottereiblh dirty just enough to make a 2 hr trip to acksonville uncomfortable. The truck has over 92,000 miles on it and the seat was uncomfortable too. But the people were friendly .Rita R.
Everything went as well as possible. Thank youJohn D. | First Impressions
Have someone at the location answer the phone for questions rather than being routed to the main line. Overall things went well. We have used this location a few times.Velda C.
Done well bossEDMOND L. | First Impressions
Hice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.Jacqueline R. | Overall Experience
One wheel bearing ran noticeably warmer than the other bearings. No failure, no serious concerns, but this one item could have been better. U-Haul has vastly improved since the last time I used them. The clean in bag moving pads and the extension on the trailer wiring harness are excellent.THOMAS T.
El cliente no dejó un comentario.RAYMOND R.
The team was quite, but got the task done quick and got me out super fast. They got me the information I needed and I was on my way. They were easy to work with and I would return to this location if needed.MEGAN H.
El cliente no dejó un comentario.KAMAR T.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.SALOMY D.
El cliente no dejó un comentario.Cindy U.
El cliente no dejó un comentario.Meghan M.
It's my second time using a truck and honestly it's a scam I used less miles then what I paid for but stil got chargedDEON C.
El cliente no dejó un comentario.UMUT C.
Way too many furniture pads. Open the box and it's full of furniture pads which you have to move in and out so they don't get stolen. Complete inconvenience with the pads.erin C.
El cliente no dejó un comentario.THERESA D.
They charged me extra for returning the truck before 8pm. Customer service not the best. No one picks up the phone ever.JULIO O.
Have more personnel more friendly and willing to help customers.MARIA A.
The containers arrived uncovered. It was difficult to get a hold of anyone in the office. The order was not done properly and I had to pay extra to get my boxes unpacked. I had to change moving hell because the first one didn't show up. I will not use your services again.James T.
El cliente no dejó un comentario.Dorothy C.
El cliente no dejó un comentario.PATRICK D.
Very goodANTONIO P.
Excellent experience. Definitely recommendCODY T.
El cliente no dejó un comentario.Marcy V. | Overall Experience
El cliente no dejó un comentario.Lynn K.
El cliente no dejó un comentario.Korin P. | First Impressions
El cliente no dejó un comentario.milly M.
El cliente no dejó un comentario.BIRCH S.
The vehicle transport was pulled out with a flat tire. If a tire is flat just sitting around IT IS DAMAGED. The Uhaul person thought the tire just needed air when it actually had a piece of metal in it. It was a good think my husband was outside observing. More training needed there. The Uhaul person was very polite and accommodating but they should have known this very obvious clue that the tire didn't just need air.Virginia R.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.CHRISTIAN S. | Overall Experience
El cliente no dejó un comentario.Jeff J.
Everything goes smoothly at this location.Curtis S.
The gentleman who checked me in was outstanding. He was with a customer when I walked in. He greeted me and took care of me when he was done. It was right before closing time but you would never know it. Perfect attitude great job sir!Jeffrey B.
El cliente no dejó un comentario.RAITHDEVIN B.
El cliente no dejó un comentario.DARRYL R.
You can have the truck that I reserved available. I ordered a pickup truck but when I got there they did not have oneMELVIN M.
Fast, responsive, and friendly service.JEFFREY J.
Wasn't provided with a dolly even though it was the last thing the lady asked me about. Got all the way to my apartment only to realize that it wasn't there. I shouldn't have to double check behind someone, especially when they inform me of everything I've purchased and tell me its in the truck. I called and asked customer service to take it off. Got to my drop off location on Tuesday only to find out I was still being charged for dolly. They had to report it as me returning it just to keep me from being charged for a lost/stolen dolly. Mileage wasn't correct. I was unable to check at pick up due to low fuel milage being on. Didn't think much of it. I can check it once I get gas, right? nope! I was no longer able to log back in to the link to double check the miles for accuracy. I remebered the first two #s were 67 so I figured it must be right. I got to drop off on tuesday only to be informed that I supposedly went 83 miles over, which is impossible. It's 111 miles from my apartment to home and I went about 10-12 miles extra to pick up truck and only drove it one way, might I add. It's not accurate at all and I was floored when I was told I drove 243 miles. I also had to go out of my way to get the uhaul because, despite having it booked for a month, I found out two days prior (because I called, no one informed me) that the original pick up location was no longer affiliated with uhaul. I thought I was supposed to get extra miles for having to go 20 min out since everything near me was booked now. I wouldn't have needed extra miles anyway but since I was taken advantage of, that would've kept me from being charged an extra $33 for supposedly going 83 miles over. I called to dispute this milage only to be told they would notify the manager of this pick up location to call me. Its been over 24 hours and I haven't heard from them. They did however, take the dolly off. The only thing I was happy with was the fact that they did upgrade the truck without extra charge due to Uhaul not informing me sooner about the original pick up location and no place had 10ft trucks available any more. The girl at counter was very sweet and everything was clean. These are the only reasons I even rated my experience as high as i did. My overall experience has not been good and I feel taken advantage of.CAITLYN S.
El cliente no dejó un comentario.KIARRA C.
They went above and beyond ! Would definitely recommend.ALBERT O.
El cliente no dejó un comentario.DAVID N.
Please start emailing our contracts once the truck is returned. Have never had this problem over years of renting trucks from you. Now I rarely get my final bill emailed. As a business I have no choice, I have to have it. Also please email my contractor from yesterday. I really don't want to set on hold and spend a bunch time getting it.JEFFREY J.
El cliente no dejó un comentario.Victor L.
El cliente no dejó un comentario.DESIREE L.
I personally return the trailer to a member of your team the day I rented it we had to the followers day to return it.I got a call that the trailer was not checked in and a member from your team told me it was due in and charged me a late fee! I need help on my Reimbursement thank youANTONIO P.
Everything went smooth, no issues or surprisesTHOMAS P.
I reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn't have a name so the person checking me in said well that's fine we can just cancel this reservation then. I kept telling him I don't have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.Angel D. | First Impressions
The truck cabin had empty beverage containers behind the seats. After we loaded our truck we went back to install the car trailer we had reserved a week before. This uhaul location would not assist us in strapping in the car even though we did not know what to do. After driving the truck with the car trailer for 5 miles we noticed the trailer had a low tire. We went to various gas stations to use an air pump but unfortunately they were all out of service so we decided to go to Uhaul. Since our original uhaul location had not treated us in a pleasant manner and obviously did not check their equipment out properly before renting it out we found another close by uhaul location. At this location we filled the tire with air only to discover the top of the tire where the treads are seemed to be seperating from the side of the tire. This situation would have been disastrous on a high speed road such as I95. Our guardian angel was looking out for us. The new uhaul location switched out our car trailer and assisted us placing and securing the car on the trailer.PHILLIP C.
El cliente no dejó un comentario.HAYDEN T.
El cliente no dejó un comentario.SUSAN S.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.ANDRES A.
Friendly staff!JAIME A.
Alex helped me today and also a day last week. Both times he was very very courteous, informative, and it's always nice to see a smiling face when you are doing one of the worst things ever and that is moving!!! I have been down there for a storage unit , trucks , vans and at this point I have lost count how much I have rented at this location. Alex must be a great boss because all the employees are smiling and very polite and extremely efficient. I have seen Alex come in with a big package of water I assume he gives out to employees. He even offered me one. He is also on the move. Last week when I was there he was guiding an 18 wheeler truck backing up to unload equipment for the store and then quickly comes over and helps me by pulling out the ramp of the back of the truck and puts it up on the docking area so I could unload my things. He has developed a great team that works well together.VALERIE H.
Great inventory and availability times. Little bit of wait in the office, other than that, very nice and efficient.AXELLE G.
El cliente no dejó un comentario.NORGES C.
El cliente no dejó un comentario.Nancy N. | Overall Experience
El cliente no dejó un comentario.ANGEL S.
El cliente no dejó un comentario.DONALD O.
Please thoroughly clean the windshield!SANDRA C.
El cliente no dejó un comentario.Alicia H. | Overall Experience
Excellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he's the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren't worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.Diana D. | Overall Experience
El cliente no dejó un comentario.Michael R. | First Impressions
El cliente no dejó un comentario.FRANKIE Z. | First Impressions
El cliente no dejó un comentario.Austin h. | Overall Experience
Tyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana ButlerShawn B. | Overall Experience
El cliente no dejó un comentario.Arlethia W. | Overall Experience
this was the second time I used this location and I would use them again.Gregori T. | Overall Experience
El cliente no dejó un comentario.Arlethia W. | First Impressions
If the would call back or answer the phone to answer questions are issues with the units, that would make me happy.MARISSA W. | Overall Experience
El cliente no dejó un comentario.Miguel R. | First Impressions
I would recommend this one but I was unhappy with the service I received from Taylorsville NC.MARISSA W. | First Impressions
Very happy with our service we receivedVincent D. | First Impressions
El cliente no dejó un comentario.Adair B. | First Impressions
No elevator in the storage area..Flora V. | First Impressions
El cliente no dejó un comentario.MARGARET Z. | Overall Experience
All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.Sean O. | First Impressions
Should pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.Brenda S. | Overall Experience
It's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.Esther F. | First Impressions
I t was goodJames B. | First Impressions
My experience was great only upset was getting truck access to building maybe a ramp slop to back up to building better access overall great experience thanks uhaul.🙏😁javarius h. | First Impressions
Never again....damage goods within one of my storages. I was storing a $10,000 snap-on toolbox among other tools and stuff that was in my garage before relocating...Due to covid 19, I became behind in payments. As we all know once payment is behind they cut your lock off and lock you out of your storage till you are up to date...My problem wasn't being locked out.....My problem started when I paid off my bill and decided to leave. When they cut my lock off, they went into the storage unit and cut across my toolbox with the cut off wheel they used to cut the lock. The other Dewalt stackable storage containers I had in there had signed of attempted forced entry.....never again will I use Uhaul storage.....customer support was great during the storage process and this situation is probably isolated to the individual location....but I refuse to ever go through that again. There are cheaper and more secure locations than Uhaul.michael l. | Overall Experience
It was a really nice place and the staff was very friendly and helpful.AARON U. | First Impressions
El cliente no dejó un comentario.Christina T. | First Impressions
Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family daniel s. | First Impressions
Especially in these times of pandemic Andrew was super helpful! 5 stars for customer service. The facility itself is well maintained.Devendra S. | First Impressions
El cliente no dejó un comentario.Kevin M. | First Impressions
So nice the young ladies and Manager.. Very accomidating made sure I found a unit that I was comfortable with and she helped me really above and beyond regardless if it's her job.Sean H. | First Impressions
Great service and customer supportJames D. | First Impressions
Travis provides excellent customer service and performed my move-in over the phone with no issues. I highly recommend U-Haul at South Orange Avenue, Orlando!ariel b. | First Impressions
Servicios adicionales en esta ubicación
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