Customer Reviews for U-Haul Moving & Storage at S Orange Ave

5,839 comentarios

3500 S Orange Ave   Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)

(407) 240-9999

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 240-9999

3500 S Orange Ave
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing! Everything was excellent as always!

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
3.0

Parked truck and had to look for someone and go look for the correct door since no one came out to help and there were multiple different entrances to storage and other departments of uhaul.

Andres R. 
Clasificación:
4.0

Equipment old and shows lack of maintenance as the check engine light was on and the steering wheel was not aligned properly. It also ride rough with gas mileage less than ideal.

Ademir C. 
Clasificación:
3.0

In the last two months, I rented trucks from there I was given the same truck that had the check tire light pressure light on. I was able to move but to have that light was not good for me.

Maurice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne W. 
Clasificación:
4.0

Rented a dolly but the type we rented wasn't available so w either had to go workout or use an appliance one. The appliance one did not meet expectations because of the shorter base. Since it was either that or nothing, due to being out of kind reserved, I would have appreciated being charged for the one I rented instead of the increased cost for the appliance one. Also would be nice if uHaul gave military discounts. The associate allowed an individual to cut ahead of us in line. We were there first and walking around a bit while associate was taking care of one person and someone came in and went ahead of us. Proper thing to do was to fire associate to point out to the customer that cut in line that we were there first.

Sherri A. 
Clasificación:
5.0

Very satisfied

Yvonne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M. 

El cliente no dejó un comentario.

Terron D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

Every staff member was helpful and friendly. This made our move very much less stressful. We really liked having this option.

Corey P. 
Clasificación:
5.0

JOSE MORENO WAS THE ABSOLUTE BEST EMPLOYEE I HAVE EVER CAME IN CONTACT WITH. HIS SMILE WAS SO WELCOMING & HE EXPLAINED EVERYTHING 100%, WAS MORE THAN HELPFUL. I APPRECIATE IT SO MUCH. AWESOME JOB!!!!!

Miranda W. 

El cliente no dejó un comentario.

ANGELA G.  |  Overall Experience 
Clasificación:
5.0

The van needs an exterior wash, and the radio does not turn on at all. The USB ports do not work on the top or front of the dash, so I could not charge my phone wile driving. The staff at this location is always friendly and capable.

Charles R. 
Clasificación:
5.0

Nada

SOOKPAJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa R. 
Clasificación:
5.0

There was confusion about drop off time. Nowhere on my email did it say I needed to drop it off at 8:30am, but rather is just said Tuesday, January 3rd.

Michelle R. 
Clasificación:
3.0

The guy that helped me was awesome Not his fault the location is kinda crummy He was very helpful very quick and very nice

Nate P. 
Clasificación:
5.0

The customer service was top tier, I've moved with U-Haul several times the past 12 months, this was by far the most pleasant and stress free experience.

Aaron J. 
Clasificación:
1.0

Customer Service and general manager are rude and unprofessional. Will not do business with company again.

Christian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

Maybe consider making vehicles 100 miles included then per miles charge cause even car shares and other truck rental places have that. Just a suggetion.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aisha A. 
Clasificación:
5.0

The best!!!

Margaret W. 

El cliente no dejó un comentario.

Marc a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S. 
Clasificación:
1.0

The guy who reveived me wasn't friendly and I asked him for a discount because I had to drive extra miles to that location when my reservation was for another location and U-Haul just changed it one day to another.

JOHN P. 
Clasificación:
2.0

Location was great. The reservation process not so great. I specifically ask for the Florida mall location. When I arrived, I found out they reserved my pick up in Ocoee. Tank at the Florida mall location was great and found me another location close by that had a truck available. Then I received a call from the Ocoee location asking if I was still coming. So seems that your reservation process could use an upgrade. The folks at the Florida mall location as well as the Orange Ave location were great. I will hesitate to recommend Uhaul to a friend

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adarsh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marvin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY I. 

El cliente no dejó un comentario.

Amaya E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan K. 
Clasificación:
5.0

Love the location and the staff at this location. 10/10 rating there. The truck I used seemed pretty beat up. I have driven a beat up car for years and have been renting Uhauls for about 20 years so I feel I have decent experience to compare. The truck I rented sounded like it had brake or transmission issues. There was a loud consistent sound when decelerating without using the brake. The sound was loud and consistent enough that if it were my personal vehicle, I would get it to a shop asap. May want to check that out. Final thing about the truck, the cab smelled like the last person that had it smoked weed in it for a month. Final thought - The App for self check-in and return sounds convenient but it isn't. Seems like the company is putting the work of their team onto the customer. If it was a quick deal, then great. This morning I had to restart the check in process twice for unknown reasons and then then was told that my booking was in review. I opted to go inside (rather than starting waiting for a text chat with an interface that was slow) and have an associate help me which completely negates the need for me doing anything on the app. I also skipped self return and just dealt with an associate. I would rather wait 15 mins in a line inside and get checked out quickly than spend 10 minutes checking out on the phone and doing the job Uhaul pay humans to do. Maybe offer a discount if a customer is doing the labor of checking themselves in and out? Just some thoughts. All this said, I do love the service and plan to continue using the company and this location for any future needs. Thanks,

Joshua D. 
Clasificación:
5.0

Customer service was phenomenal! The crew was fast to get me in and out.

Marvin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
5.0

Customer service was very good

Jack R. 
Clasificación:
2.0

I would recommend this location to a friend if: 1) I was asked for my email address when I checked in, but it was never loaded into my account. The nice woman who checked me out, added my correct email address so I could receive my receipt 2) I never received the text message so I could inspect the truck, until 20 minutes later, after I left the rental facility 3) I was told when I was going thru the rental process that the printer was out of ink, and the rental agreement would be emailed to me. Read #1 and see why there is a problem. The woman who checked me out said that the printers have had ink all day long.

ashley W. 
Clasificación:
1.0

You have sent this to the wrong person. Someone has given you an incorrect name and email.

Beth f.  |  Overall Experience 
Clasificación:
5.0

Was not happy that my truck pick up point was changed from Clermont where the move was occurring. It was moved to Orlando, much further away. If a customer rents a truck in Clermont and is given a Clermont pick up address, then the truck should be where it was stated, even if one was not available in Clermont, the truck should have been brought there. Otherwise, everything went perfectly.

Victoria P. 
Clasificación:
5.0

Dear U-Haul, I've always used this company to move, thanks to my son who use you for years now and recommended you all. We've moved from time to time and always made you our choice to do so but this is the first time I've used your -U-Box service and I must say it was an awesome experience. From day one the communication with the staff was incredible and my box got here much earlier than promised which blew my mind. However, my most memorable moment was with Kate who delivered and picked up my box. From her first call to her getting here on this 52' truck and the manner in which she got on the forklift and worked it like it was a toy was AMAZING!!! She was professional, but yet so warm and friendly… she definitely delivered the best service from my entire experience using the U-box … Honestly, she made me want to work for the company… hahah. So I just want to say- thanks U-Haul for your service. I'm hoping I won't have to move in the near future but if I do it will definitely be with your guys. This is an awesome company and I wish your guys continued success! Celia.

Celia G. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaina J. 
Clasificación:
5.0

It was a beautiful and cheap experience love cheap OMG keep the prices stable ☺️

Winston B. 
Clasificación:
5.0

I can't say enough great things about this location! Both Alex and Shaquille put up with texts from me at all hours to assist me in any way needed!

James S. 
Clasificación:
1.0

Knowledgeable workers, more friendlier workers including manager... Windshield dirty from the inside out, couldn't see threw them at nite, didn't explain clearly and demonstrate how to strap Down car for towing, wrote down wrong info on contract where truck was supposed to be dropped off, tried charge extra $500 for there mistake, worker gave inaccurate pricings, no dolly in truck to move boxes..

DWIGHT FITZGRALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

katherine K. 
Clasificación:
5.0

The team at this location is excellent, the guys work well together, and are fast and friendly. I always come to this location and highly recommend it!

SHAUNA S. 
Clasificación:
3.0

Julian Hickey was appropriate but odd in his interaction.

Michaelann S. 
Clasificación:
3.0

The van was not clean, a crocker was in also there is no equipment like rump or rap, cargo etc.. I was not happy with the experience

Weam J. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANA S. 
Clasificación:
5.0

Very good customer service… this is the best

CARMEN S.  |  Overall Experience 
Clasificación:
3.0

I was over charged 3 day rental should not have cost me $258.00

ieisha B. 
Clasificación:
2.0

Storage unit was upstairs with no elevators. As I am a person of advanced age, it made it next to impossible for me to work with. I had to pay alot of money for help moving out.

KAY C.  |  Overall Experience 
Clasificación:
5.0

The only location I rent from!

James S. 
Clasificación:
5.0

Alex and his shift lead Mandi went above and beyond to make sure I got my truck when they were short! Favorite location!

James S. 
Clasificación:
5.0

We were impacted by Hurricane Ian and had to secure a storage unit and this place was so accommodating and friendly. Thank you for your help and reducing the stress put on us by this storm.

Pamela C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
2.0

I had to make about 10 calls and in each call my order could not be found because the system tied my current order to an old order (or the rep) each time i call no order for me. I could not update or make changes or even make payments. When I called spoke with a rep they promise a call back no call back. No i would not use this service again.

steve D. 
Clasificación:
1.0

The facility has no ramp access and requires going up stairs into a tight 90 degree or use the rolling doors. I opted to reserve a 15' truck and consider it a "moving in" cost because this location has treated me so well in the past. The intention was to load the truck, move everything into the loading area at the facility, then return the truck immediately. Living nearby the rental would be for less than an hour. Upon getting my return call to arrange the rental the woman on the phone was so condescending and disrespectful I hung up and canceled two truck reservations immediately then moved out of my storage unit. I have no interest in paying money to be talked to like that. I gave one star because I've actively told friends and family in the area about my experience and to avoid uhaul.

JAIME M.  |  Overall Experience 
Clasificación:
5.0

This was an emergent event, unplanned and needed to be accomplished in two days. The U Haul team made it happen and were so very helpful, kind, friendly and courteous. The online system didn't work but the agent on the phone took care of everything, and fast. No waiting, no endless loops of press1, press 2. A real person!

Tim T. 
Clasificación:
3.0

My reserved truck was not available when I arrived. It was also not available anywhere else in Orlando. I was told they wouldn't honor the $50 guarantee because it was booked within 24 hours. Too many stipulations make me feel played, like your guarantee is simply a sham marketing gimmick. I was eventually given a truck when someone returned one after 45 minutes of me waiting. Very poor experience. Lost faith in Uhaul.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

This location is more efficient than others I've been to.

Karla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imani H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVER K. 
Clasificación:
4.0

Need price adjustment for 10' truck vice 15' truck.

Karen C. 
Clasificación:
5.0

Jose and the team were incredibly helpful, made the rental part of moving a breeze!

THEODORE A. 
Clasificación:
3.0

The turn signal on the trailer was crossed. When signalling right, the left turn signal on the trailer flashed, signalling left the trailer signaled right.

Ronald S. 
Clasificación:
2.0

The phone system is not set up to do anything except for 3 picks. Selecting 0 to speak to an agent just tells you to pick a valid option. That then results in transfers to get you to someone who can assist. Which generally involves multiples transfers to speak to the correct agent.

Cheryl W. 
Clasificación:
3.0

The truck I rented was dirty inside the cab. the storage area was clean. The heater did not work very well. I have nothing good to say about the staff, but nothing bad either. They did their job but I certainly did not feel like they were appreciative that I chose to spend my money there.

Kevin E. 
Clasificación:
4.0

On the origin end it was good. The deliveries of uboxes at destination was good. Pickup after delivery on the last ubox was messed up. It was delivered Friday. I told the driver then pickup should be Monday. I was sent a message AFTER HOURS to confirm pickup that i needed to call and i could call after 7 am. SERIOUSLY! call 7 am for same day pickup?...that wouldnt have happened. The vm also said i could call or text. So i texted. Nothing. When i talked to someone the next day i was told vm is not received so they didnt get it but they would try for Tue and if not it would definitely be Wed. At the end of Wed i called because it wasnt picked up and i was told they couldnt pick up until Sat!!!!! Not happy!!!!!!

Linda B. 
Clasificación:
3.0

The uhaul box wasn't placed correctly on the trailer. The door was facing the truck. Which made it extremely difficult to unload the box. There was also a lock placed on the box by uhaul, but I never received a key. That was another thing that made unloading the box difficult. I don't know, if I will use uhaul for my next move.

Cynthia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence K. 
Clasificación:
4.0

The moving truck at 60 miles an hour had some kind of buzzing noise come on I called Uhaul for an hour I kept on getting transferred the brakes are very spongy which I informed do you all will ship when I dropped it off

Salvatore M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus B. 
Clasificación:
5.0

Everything was perfect with the rental agreement, until I went to fill the gas back up to the contracted amount to receive the $14.00 reimbursement. When I filled up the I turned the truck on and off multiple times even placed it in gear, but the gas gauge wouldn't move to let me know how much gas I pumped into the tank. After pumping $60.01 in the tank the gauge still didn't move at a gas pump less than 12miles from your shop. As a 501 c3 using your Uhaul to distribute free Thanksgiving meals to families in need for free, that extra cost is definitely a necessary hardship for us. Any help with this matter would be greatly appreciated  Your next door neighbor at 3520 Orange Avenue Orlando Florida Kevin@AllStarDads.org AllStarDads.org 4073257352

Kevin S. 
Clasificación:
5.0

The gentleman who setup the rental at original location who refrered to the other location and so was the pickup location

Bobby E. 
Clasificación:
5.0

Easiest move ever, will ubox again if another move is needed.

JONATHAN T. 
Clasificación:
5.0

great

Felicia B. 
Clasificación:
5.0

Great experience, very customer friendly, and quick inspection only took a few minutes to return truck.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
2.0

Team was distracted talking about personal things, not focused on the customer experience. Overcharged since staff was not paying attention. Vehicle was clearly not prepped for rental. Dirty, cracked mirror, etc…

Michael R. 
Clasificación:
4.0

Make sure your trailer interiors are cleaned up before renting it out to the next customer.

Lawrence H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Very odd placement of 5 x 5 units but all in all it worked out.

karen r.  |  First Impressions 
Clasificación:
5.0

Nada

SOOKPAJ S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
3.0

Typical Uhaul experience. Slow service and cumbersome process to pickup and drop-off equipment.

Andrew B. 
Clasificación:
3.0

This location is better than kirkman location

Zahkia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bennett C. 
Clasificación:
5.0

The lady at the front desk was nice and helpful

Joe S. 
Clasificación:
5.0

Great service, process smoothly. Easy Self pick up and return. Excellent experience.

JULIAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonia J.  |  Overall Experience 
Clasificación:
5.0

Overall great experience! Highly recommend this storage facility! Top to bottom A++

EDWARDLOUIS B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizette M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Asia S.  |  Overall Experience 
Clasificación:
5.0

the general manager was extremely nice as i had to upgrade the first unit we got was too small.

Pamela C.  |  First Impressions 
Clasificación:
4.0

It would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.

ana v.  |  First Impressions 
Clasificación:
5.0

It was an amazing experience to own a storage unit within your faculty unfortunately I can't afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I'm currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!

Maximus b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER B.  |  Overall Experience 
Clasificación:
2.0

I paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.

marla m.  |  First Impressions 
Clasificación:
5.0

Amazing THANKS 😊

Felicia B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Janice T.  |  Overall Experience 
Clasificación:
5.0

They were awesome since day one.

Eli C.  |  Overall Experience 
Clasificación:
5.0

The location was secure and clean. But the real star of the show, is the staff. They are happy, funny, and friendly. I couldn't have asked for a better experience. I personally saw them handle a line of 9-10 customers at 9am with grace and poise. The staff at the South Orange location deserves recognition.

Chris F.  |  Overall Experience 
Clasificación:
5.0

The gentleman that took care of us and got us the key and where everything was was extremely helpful and made the experience less stressful!! He was absolutely amazing I forgot his name but you can see it on the computer who signed me up.

sharon w.  |  First Impressions 
Clasificación:
5.0

This is honestly the cleanest U-Haul I've ever seen. It seems like the facility is under good maintenance and security. The staff is friendly, attentive and OnPoint.

Jasmine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE M.  |  First Impressions 
Clasificación:
1.0

They didn't prepare me for navigating the facility. They sat in their chairs and gave me no instruction. They didn't get me the supplies I rented online, they didn't give me the unit number to my storage room (which they didn't even read my reservation to see that I had one). They didn't tell me that that wouldn't be providing a lock, so my storage unit was unlocked and I had to leave to buy a lock in the middle of the night after unpacking a whole apartment's worth of things. They provided no helpful service. They gave no instruction on how to use the key to access the facility: it requires a swipe at the main entrance door before it can be used to swipe at the door access to the storage units. They gave me attitude when I asked about the lock. It was, overall, a terrible moving experience.

Susan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMASA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

diego A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zuleyka O.  |  First Impressions 
Clasificación:
5.0

Everything was good and the staff was very friendly and helpful.

Veronica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria O.  |  First Impressions 
Clasificación:
3.0

Better communication especially when someone is planning on moving out there belongings make sure you close their account accordingly

Kiara W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARNIQUE D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chayanne R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annette j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivette W.  |  Overall Experience 
Clasificación:
4.0

Every member of staff was pleasant and helpful was a very good experience.

Melinda A.  |  Overall Experience 
Clasificación:
1.0

Kyle was helpful and switched my unit but there were multiple homeless people very sketchy LIVING inside the units it felt extremely unsafe and it was my last resort as I am moving to Chicago so I felt stuck in a scary situation. Also had to manually move an entire truck through a different garage as the door was broken. All in all the worst moving experience I've ever had

Georgia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana G.  |  First Impressions 
Clasificación:
5.0

I had been routed to three centers before we made it to your center. I was more than irritated. To add the truck I reserved was broken. Also the system crashed!!! BUT, my irritation changed quickly due directly to the friendly and knowledgeable team. Your team lead was AMAZING that day!!!!!

Kimberly R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DALING OCTA E.  |  Overall Experience 
Clasificación:
5.0

EVERYTHING ABSOLUTELY BRILLIANT! SHAQUIELLE!!! BRAVO!!! SUPER STAR SERVICE!! ALEX!!! GRATITUDE AND APPRECIATION!!!

Frank S.  |  First Impressions 
Clasificación:
3.0

The staff at the facility were amazing but when I booked this on the phone to your main phone number. I said I wanted to store a washer and dryer and flooring. I was not told it would be a second level 5 feet off the ground. Also how do you expect people to get their itmes up on to a loading dock from the street level with no other entrance to get in?

JOhn P.  |  First Impressions 
Clasificación:
5.0

I would have preferred to all at one level.

Eden M.  |  First Impressions 
Clasificación:
5.0

The whole experience was great the staff are very nice and professional! I will definitely be using this location my next move!

Latoya A.  |  Overall Experience 
Clasificación:
3.0

The loading dock needs a lift to allow for easy transfer from vehicle to facility. Also, the lights cut off while accessing unit.

erica f.  |  Overall Experience 
Clasificación:
5.0

Loading and unloading was not good but like the customer service

Nicole C.  |  Overall Experience 
Clasificación:
1.0

The representative Shaquille was great however the experience with the storage rental was horrible. I reserved a storage on 10/26/21 to get there with all of my things on 12/01/21 to not having the reserved storage available and no other storage units available. The representative found me a storage unit after 30 minutes of searching that was smaller than the space I needed. All of my things didn't fit so I have things I have to find some other place to put them. The store unit looks horrible patched up and it doesn't even have a net to cover the top and protect my things. This was a inconvenience to me and my movers.

Ebony C.  |  First Impressions 
Clasificación:
5.0

Kyle was absolutely outstanding. I needed space and a truck on short notice, and it was an emotional situation. Kyle was very kind and positive and distracted me from my situation. Everything was simple and clear. Great bright facility and easy to access. I'm very pleased and grateful.

ANNA H.  |  First Impressions 
Clasificación:
4.0

The prices on the rental units should be reduced. It is a bit pricey.

Sabine D.  |  Overall Experience 
Clasificación:
5.0

Very professional staff members. Quite knowledgeable.

Eli C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya A.  |  First Impressions 
Clasificación:
1.0

First and foremost, staff never answers the phone. Secondly, I had an issue with the general manager. He was not only rude but doesn't care and it shows by his staff never answering the phone. I will probably never use U-Haul again.Surely not orange avenue.

Christopher W.  |  Overall Experience 
Clasificación:
4.0

I was there for 2 and a half years no problems

Jacqueline M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis T.  |  First Impressions 
Clasificación:
2.0

Upon checking in a few months ago the person who stated he was a manager was so rude to me. I had already filled out everything online and when I Arrived was told I need the name of another person. I don't have one. I'm 100% solo in my life. He was such a jerk about it and yep old me I can't rent here which would have left me stranded with a few belongings. So I made up a name and he said see that's no so hard is it? There's a lot more to it but I'm sure I'm running out of space. I know that we are in a world of being short staffed but respect and courtesy go both ways

Angel D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty B.  |  Overall Experience 
Clasificación:
5.0

The staff are fantastic. Kyle was especially awesome. I am very happy with my experience.

John D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emiliano G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNIOR P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taquisha C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Toja B.  |  First Impressions 
Clasificación:
3.0

To be honest i was a lil upset because online the way you guys label your storage. I had a 1st floor storage Upper level its says not understanding that it meant 2nd floor UPSTAIRS. I had already had a rough day with the Uhaul drinking up so much gas for a 3 1/2 Hour drive spending $110 just in gas and receiving the truck on Empty and all the credit me for gas was $46 something wrong. But the Asst. Manager their was Awesome great customer service, and patience made me feel at easy after a hectic day. I would say he was the M. V. P for me yesterday. Gracias

Angela D.  |  First Impressions 
Clasificación:
4.0

The plastic curtain where we load or upload merchandise is very annoying, there should be a something to hold it open when we are working. Also the platform to load or upload is much higher the the UHaul, that difference in hight plus the plastic curtain in our way makes it difficult and dangerous to work.

Christiane C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO O.  |  First Impressions 
Clasificación:
5.0

Everything went as well as possible. Thank you

John D.  |  First Impressions 
Clasificación:
5.0

Done well boss

EDMOND L.  |  First Impressions 
Clasificación:
5.0

Hice una recerbacion una semana antes.Cuando llego el dia que llegue al lugar no era lo que habia recerbado.Tres dias para poder baciar el camion a la verdad que fue un dolor de cabeza.Y a un asi no resolvi co ellos.Un amigo me tubo que prestal si garage.

Jacqueline R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcy V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Korin P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN S.  |  Overall Experience 
Clasificación:
1.0

I reserved a unit online. When I arrived I was informed I needed to add additional names and phone numbers to my reservation per unsullied policy. I didn't have a name so the person checking me in said well that's fine we can just cancel this reservation then. I kept telling him I don't have anyone and he said come on everyone has someone. A mom a dad? My parents are deceased and I have no siblings. I do not have anyone that I can put down: your website needs to be clear that you need this info. I ended up making up a name and phone number just to get this guy to back off. It literally almost left me stranded with no where to store my stuff. Yep his was a very stressful and humiliating day xperiemce. No help at all from your manager just a give me a name or we will cancel this reservation.

Angel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia H.  |  Overall Experience 
Clasificación:
5.0

Excellent experience. The only odd comment would be do you have someone actually living in their storage unit? His unit was close to mine, and he was always plugging in his radio or generator into the hallway wall socket. He had chairs set up inside his unit so he could eat his dinner, and had female friends over who would bang on the outside door, calling his name, and he would open the door to let them in. They sat in his unit with him late at night. Every morning, his unit would be locked and he would be gone. But every evening, his bike would be in the hallway, along with chairs and boxes. His appliances were plugged in and he was eating dinner and listening to music most evenings we were there. Maybe he's the night manager? If he is, a sign posted on his unit or nearby would be helpful so we aren't worried what he is doing could be viewed as suspicious or illegal. It was just an odd experience to see a man literally every time we were there after hours living out of his unit.

Diana D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANKIE Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin h.  |  Overall Experience 
Clasificación:
4.0

Tyler at the South orange location was so accommodating and helpful. Moving is a very stressful event and Tyler made it a bit easier. He was always available to help and made it easy for my family. I appreciate all of his help. Dana Butler

Shawn B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Arlethia W.  |  Overall Experience 
Clasificación:
5.0

this was the second time I used this location and I would use them again.

Gregori T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Arlethia W.  |  First Impressions 
Clasificación:
4.0

If the would call back or answer the phone to answer questions are issues with the units, that would make me happy.

MARISSA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R.  |  First Impressions 
Clasificación:
5.0

I would recommend this one but I was unhappy with the service I received from Taylorsville NC.

MARISSA W.  |  First Impressions 
Clasificación:
5.0

Very happy with our service we received

Vincent D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adair B.  |  First Impressions 
Clasificación:
3.0

No elevator in the storage area..

Flora V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET Z.  |  Overall Experience 
Clasificación:
4.0

All the staff seemed decent but very over worked at the moment making them seem unable to provide quality service to those walking in.

Sean O.  |  First Impressions 
Clasificación:
4.0

Should pro rate the storage units when you don't use the full month and the trucks should be worked on the one we had the front end was no good we were lucky we could stop.

Brenda S.  |  Overall Experience 
Clasificación:
5.0

It's rare these days to receive good customer service, especially due to COVID-19 many of Us are in fear of dealing with normal day-to-day Activities, some just don't care to say the least. My experience with Alex and Kyle was very helpful, we laughed and cried(I did, you would too with those long-distance prices) and laughed again while still trying to give me the best deal.

Esther F.  |  First Impressions 
Clasificación:
5.0

I t was good

James B.  |  First Impressions 
Clasificación:
4.0

My experience was great only upset was getting truck access to building maybe a ramp slop to back up to building better access overall great experience thanks uhaul.🙏😁

javarius h.  |  First Impressions 
Clasificación:
2.0

Never again....damage goods within one of my storages. I was storing a $10,000 snap-on toolbox among other tools and stuff that was in my garage before relocating...Due to covid 19, I became behind in payments. As we all know once payment is behind they cut your lock off and lock you out of your storage till you are up to date...My problem wasn't being locked out.....My problem started when I paid off my bill and decided to leave. When they cut my lock off, they went into the storage unit and cut across my toolbox with the cut off wheel they used to cut the lock. The other Dewalt stackable storage containers I had in there had signed of attempted forced entry.....never again will I use Uhaul storage.....customer support was great during the storage process and this situation is probably isolated to the individual location....but I refuse to ever go through that again. There are cheaper and more secure locations than Uhaul.

michael l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

It was a really nice place and the staff was very friendly and helpful.

AARON U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C.  |  Overall Experience 
Clasificación:
5.0

Customer service was always supportive and professional to accommodate your needs. I will always depend on U-Haul for my storage and moving supplies. Trucks are always in working order and clean.

SUZANNE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina T.  |  First Impressions 
Clasificación:
5.0

Alex Medina was very helpful and went above and beyond to make my experience very enjoyable. It helped me to ease my mind. I'm thankful for people like Alex who did everything to help me and my family 

daniel s.  |  First Impressions 
Clasificación:
5.0

i enjoyed the storage.

Mary L.  |  Overall Experience 
Clasificación:
5.0

Mr. Alex Medina went above & beyond when we needed help. Excellent!!

Javier F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIA H.  |  Overall Experience 
Clasificación:
5.0

Workers were healthful.. would definitely be my first choice to store my valuables... facilities were very clean and climate was perfect.

Bryon w.  |  Overall Experience 
Clasificación:
5.0

The staff at this location is extremely helpful and friendly. 1

Judy M.  |  First Impressions 
Clasificación:
5.0

I am very impress about the friendly Customer serv