2 things. First I was â€œlateâ€ to my reservation time with an emergency. When I was close to premises I checked my email and my reservation was cancelled without a courtesy call. That would have been nice like times in the past to get a courtesy call that they were cancelling. Second I still have not received a receipt. Can you please forward that to my email asapDrew B.
Customer Reviews for U-Haul Moving & Storage at S Cobb
Smyrna, GA 30080
(Intersection of Windy Hill Road and South Cobb Drive)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very friendly and efficient staff. Pick up and drop off were quick and thorough. Great U-Haul location.Stanley E.
El cliente no dejó un comentario.LOVIE G.
El cliente no dejó un comentario.tyler A.
El cliente no dejó un comentario.LOVIE G.
None today .... your staff is great!!Vincent S.
Very quick rental process with friendly staff. Just as good when I turned in the vehicle.john O.
I honestly cannot think of anything that needs to be improved. I was very impressed with the courteous and friendly staff.Michael G.
My agent was very personable and efficientMike B.
Great servicePatricia W.
I called several times to confirm the trailer I needed had been returned before going. I was put on hold, after 10 mins I hung up and called back, just to be put on hold again. This time I held for 5. I called back a 3rd time and again was put on hold. This time I did not hang up. I stayed on hold until I arrived to the location - a total of 46 mins that time. When I arrived, there was not a single customer there and 4 employees just sitting around inside. When I mentioned it to the girl that helped me, she said she had just come in and noone told her anyone was on hold. Some of the staff just dont give a darn about customer serviceleah H.
perhaps the most dangerous to drive and faulty trailer.Santiago J.
The oil light came on and the check engine light and the smell of oil as wellLisa W.
The folks at U-Haul South Cobb are super helpful and friendly. We had a great experience and will definitely use them again.Kathleen K.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Jeffrey O.
The staff here are efficient and super friendly. Another problem free truck rental.William G.
Megan was so friendlySTEPHANIE W.
Experience was frustrating and disappointing. We weren't able to unload until Friday Aug. 5. U Box arrived 2 days late and had to wait another day to have access to it. We were scheduled for Aug. 2 arrival and unload on the 3rd. I was told by the Smyrna location that we would receive a $50 credit for each day it was late so I contacted customer service regarding this credit. I was transferred to a manager to inquire about my credit and she was extremely unprofessional and rude. She would not give me her name and hung up on me. I have been a u haul customer for years since we move often. Sadly I do not plan to use u haul again..Debra A.
Great Service!!!Francisco O.
The return experience was easy and quick thank you to the professionalism of the folks there at the Smyrna locationGary W.
better management, clean & repair equipmentJulie J.
Everything was greatJelisa K.
The original location did not have my equipment on time or at my original pick up location - so I was sent 15 mins away to another location. Also I was inadvertently/wrongly placed on your E-Alert system which precluded me from renting on my original requested day and having to jump through unnecessary hoops and delays - overall I give my experience a 6/10Mark F.
El cliente no dejó un comentario.Austin K.
I did not rent from this location and yet got charged for it. I have not been able to reach the person at uhaul who can resolve this for me. I keep being transferred around and out on hold and sent back to the beginning of the phone queue. It is exhausting and frustrating.Ann K.
The worst U-Haul experience yet everyone there deserve to be replaced starting with the mangerDareon A.
Very quick and friendlyMarla W.
El cliente no dejó un comentario.Yakubu O.
Had tried unsuccessfully to rent a truck for the weekend in Marietta starting Friday afternoon; finally found one on Sunday afternoon which was surprisingâ€¦the Attendant was very courteous and very busy with all customers, before & after meâ€¦his patience was very much appreciated.Donald K.
I have rented from this location since 2015 about 6xs. It is the only location I use I have never had any issues with the customer service or the services provided. I rented a storage & did not realize how small it wasâ€¦I saw it & immediately asked for a refund to go & find another storage that would be a 10x20. The guy reversed & it was back in my account in 48hrs. All of the staff are pleasant. Great location.Aria M.
3 days before my rental I set up this location as the drop off. When I got to the location to drop off the trailer I was told they were full and could not take the trailer. I was in Atlanta and still had to drive 200 miles back to Dothan, AL and yet I had to drive around to find another drop off location. I tried to call Uhaul but there was a 30 min wait for the next CSR. So does Uhaul take responsibility and pay for the extra gas it took to find another location? This is not cool! I was very tired from moving all day and just wanted to drop off the trailer. What are my options if this happens again? Does Uhaul even want my business?Philip B.
I still do not have my email receipt. Garbage cans were overflowing, with trash on the ground in the parking lot.Randy M.
An email has been sentKhidja J.
El cliente no dejó un comentario.Jerry D.
Ms. Tina at the office was amazingmary d. | Overall Experience
El cliente no dejó un comentario.Nick W.
Rental agent was very PersonableJames D.
El cliente no dejó un comentario.Ana L. | First Impressions
I specifically asked for a low mileage 26' truck and was told they only had one for one-way rental. The truck had 151K miles on it and no air conditioning. I drove from Atlanta to South Florida, 11 hours in 97 degree heat with no air. That truck should never have been available to rent. The drop-off site confirmed the A/C was not working. Shame on U-Haul!Henry O.
Truck was new and the smell of cigarette smoke was unbearable. My truck was not available when I went to pick up at original location. No call ahead of time. Very bad experience.Adam F.
my wife and I really liked the staff-so friendly and helpfulJohn M. | First Impressions
El cliente no dejó un comentario.Deborah C.
El cliente no dejó un comentario.Travis B.
El cliente no dejó un comentario.jon G.
The staff was easy to work with and made the experience easy! We have professional movers coming but the UHaul gave us a chance to get a head start on settling in and the ability to pick up a piece of furniture for the new house.kristen W.
My feedback on the facility is that I wish more of the larger units were available at floor level to avoid stairs or a short ramp was in place of the stairs. It also seemed like the motion sensor lights would only activate from the front of the building so with our unit being on the backside, someone had to walk up and down the hall to turn the lights back on. Otherwise, great facility, safe, secure, clean and friendly staff. 5☆ for sure.Ashley S. | Overall Experience
El cliente no dejó un comentario.Wilfred D.
Overall the rental process was great and easy. Butâ€¦ the truck they assigned needed maintenance. There was a leak and rain got in my truck and wet some of my belongings. The brakes needed to be replaced as wellangela J.
El cliente no dejó un comentario.DESMOND F.
El cliente no dejó un comentario.JAMES L.
El cliente no dejó un comentario.vanessa B.
El cliente no dejó un comentario.MARLON D. | Overall Experience
El cliente no dejó un comentario.Keenan J.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Scott B.
The manager at this location is VERY professional and personable. She truly values her customers.LETISHA L.
I was renting a trailer and found my self-installed trailer light kit was missing a fuse. The operator discovered what was wrong and replaced the fuse, for free.Michael M.
Location was closed and app would not work for 24/7 check in. I had to call and confirm the next day.Darin B.
Very helpful staff but I never received the receipt he emailed me.tyler B.
El cliente no dejó un comentario.Erika S.
El cliente no dejó un comentario.William L. | Overall Experience
I rented a 10' truck today. From 1 to 10pm. I just returned the truck (7:30pm), but before returning the truck, I pumped some gas. I didn't know how much it would take to make it to 1/2, so I pumped $15. When I turned the truck in, it showed 7/8 of the tank filled. I asked the guy working if there was any way to get some type of credit for the extra gas I had pumped. I don't think it's right for a client to be charged $5.99 per gallon if a truck is returned with less gas, but not credited or reimburse us the truck is returned with EXTRA gas. Almost twice as much. I would like to get reimbursed or receive some sort of credit. Thank you,Emanuel T.
El cliente no dejó un comentario.Rajivchowdary M.
The customer should always be provided a closed receipt before leaving the premises, our email never came until we went in to ask fa physical receipt. Leaving card information open is a recipe for disaster.DOUGLAS B.
Extraordinario servicio al clienteKEVIN L.
U-Haul Moving & Storage en S Cobb 2416 S Cobb Dr Smyrna, GA 30080 This location is one of the best in customer service and very friendly staff especially Kimberly & Megan Lee. They really understand customers needs & they try their best to meet the needs. I am 60 miles away from this location, I don't mind driving 60 miles and picking up my rental from them at anytime I need one. Thank You for your great friendly service.Bharatkumar P.
Megan Lee and her staff are absolutely the best U-Haul facility I had the pleasure and privilege to work with! They all deserve promotions/ raises for the wonderful assistance they provided to the customers.Gikonyo M.
El cliente no dejó un comentario.robert W.
El cliente no dejó un comentario.Rufus C.
Awesome experience.Garland F.
The attendant ru Ning the computer during my check-in had significant difficulty completing that task. I don't know if it was her lacking computer skills or if it was the software or even if the computer was on the fritz. But it took almost 45 minutes for me to check out a simple tow dolly.Kevin Y.
Great customer service from all I spoke to/got help from yesterday! Very awesome team!Jevon B.
El cliente no dejó un comentario.asenith D.
El cliente no dejó un comentario.Margaret M.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.Reginald H.
El cliente no dejó un comentario.art m. | Overall Experience
Rep that helped us was friendly and patient .Edwana S.
Very friendly, very helpful would use this location againStuart C.
Pickup Location changed last minute was not good. I put in a pick up location with my reservation, move the truck there! This caused delays and money with my movers.James S.
I always make good experience with your site. Stay courteous.Vincent P.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Carl B.
Everything was great with the exception that your representative checked that you had more gas in your truck than you actually did so before I left your property I took a picture of where the gas hand was in when I came back I spoke to the check in person showed him the picture he check the time that I took the picture and the time that I checked in to see that I had not left the property based on the fact that my timing check out from the register check out from the picture was more than proof that the gas hand has not been that the truck had not been driven off the property that is important considering how much gas cost these daysJoyce S.
El cliente no dejó un comentario.Jose G.
Biggest complaint was that my reservation was cancelled without notification because I arrived 70 mins after the reservation time - which I found out at 60 mins the reservation is released. There was nothing in the reservation email that talked about a 60 min â€œgrace period.â€ Store agent said it was corporate policy and there was nothing she could do and also said it would do me no good to complain to her or Uhaul corporate. Basic attitude was we really don't care because we have so many people wanting rentals we just booked it with another customer. Luckily I just happened to get the last truck (15' vs 26') by about 2 mins before being rented to another customer. Again, my biggest complaint with U-Haul is lack of notification you have to pick up within 60 mins of reservation time or it's releases (if I would have known I would have called) and lack of check in from local store before releasing the reservation. Local agent just didn't seem to care.Dale J.
I didn’t receive a lock for my unitqwendeezia A. | Online Move In
El cliente no dejó un comentario.Brandon M.
El cliente no dejó un comentario.Lia R.
after hours check-in was a pain in the web browser. I had location sharing enabled and the website kept telling me it couldn't find my location. I had to download the app on cellular in order to return my rentalJessica S.
El cliente no dejó un comentario.Jose G.
Probably could use some additional staffing for Saturday. Only two people were working on pickup day.David S.
El cliente no dejó un comentario.Jim W.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.SHELLEY O.
Trailer brakes were very noisy but worked.Jim W.
El cliente no dejó un comentario.Gordon F.
Quickest turn-in I've ever had with U-haul. Employee looked exhausted, yet he was friendly, kind and helpful. Well done!LANCE C.
Best location!! The people are so nice!NICOLE D.
This location has the best customer service. Everyone is super friendly.Maryam M. | Overall Experience
El cliente no dejó un comentario.Andrew H.
Kimberly was greatScott S.
El cliente no dejó un comentario.Raymond C.
El cliente no dejó un comentario.LOVIE G.
nothing everything was perfectbrenda R.
El cliente no dejó un comentario.Carole L.
Staff is helpful and clean facilityTERESA A. | Overall Experience
Comparing to other U-Haul storage facilities, this one is much cleaner and better maintained. It is well lit, fairly clean, and I really appreciated the courtesy carts to assist moving my stuff into the storage unit. I will use this facility again when I need to and will recommend it to neighbors and friends.Lori O. | First Impressions
The storage units need interior lighting. The lights in the hallway's aren't adequate for both exterior and interior.Phillip P. | Overall Experience
My storage wasn’t big enough so I had to purchase a second one same location what would’ve really been nice versus the sales person said well I’m gonna give you a discount since you had to purchase two stores this is from us I asked him about it he laughed and chatted and I pay the regular way it would be nice if they did that especially since he knew I didn’t intend on purchasing another one but I had to but things like thatWanda S. | First Impressions
El cliente no dejó un comentario.MIKE M. | Overall Experience
1.Cool, welcoming demeanor 2. Very detailed 3. HelpfulFRANK S. | First Impressions
Could not have been a more helpful, professional, friendly and fun crew!! Thanks so muchCecilia A S. | First Impressions
El cliente no dejó un comentario.NaTasha M. | Overall Experience
El cliente no dejó un comentario.Dilesa R. | Overall Experience
El cliente no dejó un comentario.ANITRA C. | Overall Experience
El cliente no dejó un comentario.Angelique G. | Overall Experience
El cliente no dejó un comentario.Jerone R. | First Impressions
The agent who signed me out and back in was very professional. Her manner was customer service oriented. I am a very satisfied customer. Will recommend others to this location.ALLITA W. | Overall Experience
El cliente no dejó un comentario.Michael L. | Overall Experience
Only issue I have was the roaches I seen and killed, but otherwise all was great, equipment needed was availableDiane B. | First Impressions
El cliente no dejó un comentario.Ivory B. | Overall Experience
I stored my belongings here for three months. Each time I can in contact with the staff they were always friendly and eager to help. I also rented my Uhaul from them and the process was easy and again they were friendly. They checked in the Uhaul, closed out both my storages and checked in my Uhaul with little help from me. I would definitely use again if I had to!Tennith S. | Overall Experience
El cliente no dejó un comentario.JUWANYEA S. | First Impressions
The entire staff was awesome the truck and the facility was cleanJanskowski P. | First Impressions
El cliente no dejó un comentario.Anjelica M. | Overall Experience
El cliente no dejó un comentario.Natalie B. | Overall Experience
Incredible experience all around.Great customer service and the staff were super friendly.NaTasha M. | First Impressions
El cliente no dejó un comentario.Jamila M. | Overall Experience
El cliente no dejó un comentario.Alan W. | Overall Experience
El cliente no dejó un comentario.Sarah C. | First Impressions
El cliente no dejó un comentario.Regan C. | Overall Experience
El cliente no dejó un comentario.Caroline C. | First Impressions
El cliente no dejó un comentario.kelli p. | First Impressions
While the overall experience was great, unfortunately, I was rented a unit that was already rented and sold a lock that was not the right one. It was a doozy when I arrived and could not put my stuff in the assigned unit. However, when I told the store mgr of the issues the next day, he took the time and care to make everything okay. He even replaced the incorrect lock at no cost. Excellent Customer Service!!!ALLITA W. | First Impressions
El cliente no dejó un comentario.Devante B. | First Impressions
El cliente no dejó un comentario.Dorothy W. | First Impressions
El cliente no dejó un comentario.Tennith S. | First Impressions
El cliente no dejó un comentario.timaryah b. | First Impressions
The unit is advertised advising that the space can hold a 2 bedroom. This is false unless your 2 bedroom is boxes only.mackenson j. | First Impressions
This location is GREAT.. except there needs to be a lift or elevator for moving heavy items alone. I know this is a big ask, but it would set your location apart from every other location and you could charge for the service in some way.RICHARD L. | Overall Experience
El cliente no dejó un comentario.MARCIE H. | Overall Experience
El cliente no dejó un comentario.CHANELLE W. | Overall Experience
Great customer service and very efficient. The facility is clean inside the store and in the storage unit. I will definitely recommend to those in need of a storage facility.Amber T. | First Impressions
Management was very helpful and understanding.JUSTIN R. | Overall Experience
El cliente no dejó un comentario.DEBORAH G. | Overall Experience
El cliente no dejó un comentario.LyTania T. | Overall Experience
It would be more convenient is the access hours were extended after 10pm. I had two units. I closed out one online with no issue. The second one was closed without my consent. I had emptied the unit and it still had my personal lock on it. It was closed after I had already paid for the month. I will visit the location to get an explanation. The employees were always nice and professional. They answered all of my questions.Chinitha A. | Overall Experience
We had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.LYNETTE A. | Overall Experience
The staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!William A. | First Impressions
El cliente no dejó un comentario.George D. | Overall Experience
El cliente no dejó un comentario.Martin V. | First Impressions
El cliente no dejó un comentario.Adam P. | Overall Experience
We had to keep some of our items in storage in GA while we relocated out of state. Staff has been awesome from the beginning to the end.Veleria H. | Overall Experience
El cliente no dejó un comentario.Kayla T. | Overall Experience
El cliente no dejó un comentario.Dave D. | First Impressions
El cliente no dejó un comentario.JACQUELINE K. | Overall Experience
El cliente no dejó un comentario.Burvell W. | Overall Experience
El cliente no dejó un comentario.brittney h. | Overall Experience
El cliente no dejó un comentario.Michelle B. | Overall Experience
The staff are super friendly and amazing very helpful fast paste great experience I’ll definitely recommend them to everyoneMarkia J. | First Impressions
I had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more bettermarkus f. | First Impressions
Very nice and clean. I will be back if needed.Bessie h. | Overall Experience
The staff made things easy.James W. | Overall Experience
This is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.Rene J. | First Impressions
The facility seemed secure and well-lit in general but there is no light inside the storage units which makes it difficult to find anything. I'm moved out now but I wanted to provide my opinion.MARYELLEN A. | Overall Experience
When I arrived, I was advised that everything I did over the phone with the customer service rep didn't matter. That they are not connected to the store. I reserved an 8x12 and got an8x8Jaz D. | First Impressions
Great staff. . Especially MeghanAkintola L. | Overall Experience
see above ratingthomas k. | First Impressions
Awesome experienceelisabeth c. | Overall Experience
Nice place.anthony s. | Overall Experience
Never againMalaka C. | Overall Experience
Tim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,Jack B. | First Impressions
Every body really a Great Team / Thank you very much for all your HelpEufracio S. | Overall Experience
The light needed to be on in unitJOHN H. | Overall Experience
I wouldn’t recommend this facility for the simple fact that this company literally calls you the same day your storage rent is due to bug you about paying, which is VERY annoying!!!Danielle B. | Overall Experience
The facility was clean and easy to access. Sometimes it was difficult to park your car near the loading/unloading area due to the unused trucks, but it was not a substantial problem.Kathryn D. | Overall Experience
The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍FABIAN J. | First Impressions
Great place to store your belongingsJeffery T. | Overall Experience
Staff is/was courteous, helpful, fast.Dana R. | First Impressions
Clean facility, helpful staff.Alisha P. | Overall Experience
Thank you for the storageNapoleon R. | Overall Experience
N/CVladimy M. | Overall Experience
Quick fast and ,,,,great attitude.....love the service..Horacheo G. | First Impressions
The manager takes the extra step to assure the customer is taken care of. ¡Gracias!AARON S. | Overall Experience
Excellent customer serviceDerek G. | Overall Experience
I HAVE CONTACTED YOU ON SEVERAL OCCASSIONS TO LET YOU KNOW YOU HAVE THE WRONG EMAIL ADDRESS.chelsea m. | Overall Experience
Great employeesShakeda S. | Overall Experience
Nice people, refreshingpamela s. | Reservación
Thanks you for your friendly Services render to me.yvon a. | Overall Experience
Although my experience didn't end well (storage contents were sold), the staff was very friendly and courteous, and the facility was always clean, neat and very well maintained. I would use Uhaul agairobley g. | Overall Experience
My experience at this location has been nothing short of phenomenal. The staff are knowledgeable and friendly. The store manager Brandi is very accommodating. This location is an awesome one stop shopVictoria B. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!