Customer Reviews for U-Haul Moving & Storage at S Campbell

1,480 comentarios

3145 S Campbell Ave   Springfield, MO 65807

(417) 887-4041

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(417) 887-4041

3145 S Campbell Ave
Springfield, MO 65807

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Everything was fine with this location until I received an incorrect invoice. I was charged a wrong drop off location fee, a extra two day fee, and a coverage fee. All of these were incorrect. This was done by an associate there by the name of Zach. I dropped off my rental with the auto transport two days before due date at the correct location with more gas in the tank than when I received it. On top of this, I have to wait forever and a day to speak to a rep to resolve the charge for additional mileage. I was told at the time of reservation that it would only cost $0.40/additional mile. However, I have actually been charged $1.00/additional mile. Pretty exasperating experience. Thankfully, I was able to speak to Zach and he waived each fee except for the mileage fee. Now, I have to hope and pray that I speak to someone soon at UHAUL to get the mileage fee corrected. I may never use UHAUL again after this experience.

Taylor H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh R. 
Clasificación:
4.0

They need to follow protocol as to making sure miles on the contract is what is on the vehicle at time of rental and the gas is what it is supposed to be when it is picked up Other then that they were very pleasant to deal with

Buck D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V.  |  First Impressions 
Clasificación:
1.0

Get the dates for use correct. Listen to your customer and their needs.

Mark D. 
Clasificación:
5.0

These guys were on point! In and out in 5 minutes.

Robert E. 
Clasificación:
5.0

Quick, efficient, friendly and helpful.

sandi S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol M. 
Clasificación:
5.0

Overall rental and return process is extremely simple. Thanks for another smooth transaction!

Andrea R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale L. 
Clasificación:
4.0

The district manager was WONDERFUL at the store, he went above and beyondâ€"-helped us trade the 10' for a 15'â€"-got us back on the road in no time and he fixed EVERYTHING! Now…..we do have issue with 1800 U-Haul customer service should review and reconfirm that person not looking at the app KNOW AND AGREE 10' trucks don't have ramps But good griefâ€"why in the WORLD would any TRUCK not come with a ramp? Stupid All trucks should come with ramps….ITS a TRUCK!!!!!

Toni H. 
Clasificación:
1.0

We rented from another small location in December and had a bad experience, but thought renting from the main one in town would make it better. Wrong! We were supposed to pick up a truck at 6 am with the self checkout on a mobile phone. The truck just wasn't there. We waited on hold for 20 minutes to be that there is only one truck (out of at least 6 on the lot) that can be self checked out, and it just want there. We were told we just had to wait for them to open. The guys were already on the premises and wandering around chatting and smoking and we just had to wait anyway. Then the truck we got at 7 hadn't been swept out and had mouse droppings in it. There was very little care that the online system completely failed and we just had to waste an hour waiting. “Yeah sorry bout that” is all we got. A company as big as Uhaul ought to be able to fulfill their commitment or fix it when a mistake happens. They should have been apologizing and getting us a truck, but instead they were taking a pre-work smoke break. Totally unimpressed and will use a different company if ever needed again.

Devin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

dakota p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna G. 
Clasificación:
5.0

You're doing a wonderful job!

ARVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken C. 
Clasificación:
5.0

All of the staff members I interacted with were so kind and the facility was great and well priced.

brianna r.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Christopher C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis P. 
Clasificación:
5.0

I reserved a truck and a storage unit for a 2 bedroom duplex. When we hot there we had the truck. But the storage unit was the size of a closet!! I wanted to cry, because my money is so tight. Now we are loaded up and don't have anyplace to put my things. Luckily and by the Grace of God. You guys on s. Campbell came through for me. I pray God blesses you all for your entire life time. You are truly appreciated!!

Norma W.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Crystal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim B. 
Clasificación:
3.0

My UHAUL was leaking in the cab and got me wet as well as my mattress and couch in the cab.

Blake E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H. 
Clasificación:
3.0

Employees should double check that there are/not trailers available. Was told no trailers available, then was able to make a reservation at same location 15 minutes after the fact.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan A. 
Clasificación:
2.0

We had a reservation at 9am. No workers showed up until 9:05am. Instead of having the reserved vehicles ready for pick up, no one could find keys, trucks, and equipment requested. What should have taken 10 minutes took 50 minutes. Then when we went to drop off the return key box had no lock on it. So the keys to all the vehicles were accessible to anyone.

Mandy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaytelynn S.  |  First Impressions 
Clasificación:
5.0

It was very busy when I went in to rent the truck. The people at the counter worked hard to keep the line moving. Customers were helped in a friendly and efficient manner. Great service!

Jay M. 
Clasificación:
4.0

You can make people aware of any mileage travel limits and if there would be charged for over mileage. When I dropped off the uhaul truck, I was charged an additional $317 for mileage. I was not aware of any limited mileage. The charge seems very excessive, had I known this I would have rented it in another town when I had to pick up the furniture.

David S. 
Clasificación:
1.0

Didn't have a problem with the location but will never rent from U-Haul again. Moving is stressful and U-Haul makes it worse. They did not have the equipment that I rented available at the agreed upon location and time. In fact the place I was sent to wasn't even open when I was told I could pick up the truck. When they did open they didn't have the truck and wanted me to go 30 miles out of my way to get it . The people at the Campbell location seemed nice but U-Haul is terrible

Erin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

keran L. 
Clasificación:
5.0

Staff was friendly, motivated and very helpful. It was a nice change of pace. Gracias.

Bryan H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shea L. 
Clasificación:
2.0

The wait to get a truck, when I had already reserved it online and gone through all the steps was 45 minutes. This was a huge inconvenience especially when doing something as stressful as moving and when having others waiting on you. They did not seem to be using staff efficiently, contributing to the wait, as at the beginning there was only one person helping the long line. Eventually, more helped but there would be several standing around one station, so multiple employees were helping one customer, slowing down the process significantly.

Julie W. 
Clasificación:
5.0

The pics I was sent of truck condition were not accurate! Pics looked damage free but truck had damage on both sides and rear of vehicle!

Richard H. 
Clasificación:
5.0

Nothing, my experience was excellent.

Shirley G. 
Clasificación:
1.0

Web site directed me to a different location. Equipment availability was poor..

bryan W. 
Clasificación:
5.0

Tyler was amazing and the entire staff was great!

Britton K. 
Clasificación:
5.0

No complaints at all.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha T. 
Clasificación:
2.0

Henry helped us with our rental. He wasn't very friendly and had a hard time communicating the questions needed for the dolly. He seems like he really hates his job. He came outside to help hook up the dolly to our truck and he didn't tighten or whatever our straps so they were dragging down a busy street during rush hour and it could have caused an accident. Also, I'm not sure if this is his fault, but whoever checked in the rentals on 7/24/22 didn't do a good job. Today I received an email saying the dolly was never returned. We had it back before close and left it under the return tent. We weren't informed that we needed to come inside to verify (we said that we weren't sure we'd have it back before close or not) that we had returned it. Terrible experience all around.

Timory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor B.  |  First Impressions 
Clasificación:
2.0

Customer service is lacking at this location. They didn't check that all of the rented equipment was available or in the truck before leaving us with the truck. There were no furniture pads available on the day of the rental, and instead of alerting me about the issue, we were left to purchasing some and not having enough pads, which allowed major damage to be done to my possessions.

Jennifer N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
4.0

Be more clear about your charges. When I first put this on the website I was told it would be about $50. Right now it is up to $63+ and then there's a $12.12 charge on top of that. I have no idea where the extra charges are coming from or why. So definitely be more clear on what you're charging. Also the price per mile: I saw $0.29/mile then $0.39/mile. Now the charges are $0.79/mile so definitely get that straightened out.

Adealia E. 
Clasificación:
1.0

I don't know what is going on at this location, I just received another notice that a refund was issued to my card for reservation #15131857. How nice that would be if that were my reservation and if it was being sent to a card that belonged to me. I do not know David or Dave Sanders from Everton, MO. His phone number and address are completely different than mine. However I do find it curious that the very same car (Ford Mustang manual transmission) that was being hauled with this reservation #, to a guy named of David Sanders, has a post on marketplace to part out a mustang, in Springfield with the same year make and model. I do not want this persons information on my account, I do not want him to have my personal information either! This is a breach of privacy and it will be made right. You need to call me asap!

David S. 
Clasificación:
5.0

I did not like the fact the truck I was given only had half a tank of gas, instead of a full tank. That created an immediate inconvenience as it forced me to stop more quickly to refill the tank.

Donn H. 
Clasificación:
3.0

The A/C was broken and the transmission sounded terrible. I will not use UHAUL again.

mindy F. 
Clasificación:
5.0

Nothing, everything was great. Separate from the locations, but note worthy. We had a blow out on the car dolly at midnight. Called the 24 hour help line, and Pricilla was amazing in making sure we were safe and arrangements to get a new dolly.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENNETT F. 
Clasificación:
5.0

Make sure to have the reserved vehicle available, for example if a van is reserved, not to have to take a truck in its place.

leticia P. 
Clasificación:
5.0

Jack was a lot of help to us! He made sure we had everything we needed and answered all of our questions, all while being extremely nice. 5-star guy.

Lilli F. 
Clasificación:
3.0

It would have been nice if the guy had helped me load the appliance dolly in my car. It was rather heavy. Common courtesy and good customer service.

Melinda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh H.  |  First Impressions 
Clasificación:
5.0

Staff was helpful. Process was quick. Good experience all the way around.

Steven S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G. 
Clasificación:
2.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Zach was amazing. From helping me with storage to getting the truck. Super helpful and nice.

Tiffiany G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecia M. 
Clasificación:
3.0

There were issues. Couldn't find the trailer I rented at first - right in front of him. Forgot the dolly. On return they couldn't print a receipt, got a message the next day telling me I needed to return the trailer even though it was returned 3 hours after renting it. Called twice but never got confirmation it was resolved. All in all, customer experience needs to improve- A LOT.

Jerry J. 
Clasificación:
2.0

Not the best counter help. Was not told when i called to reserve a van that i would need U-haul insurance (additional $10) that was deceptive! Return was bumpy as i was left “waiting” and never told i was all clear to go. Rented years ago from this place and it was 5 starts. I was clearly an interruption not a customer. Rating 2 stars. I will go with a different location next time

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dirk W. 
Clasificación:
5.0

They are always very friendly and fast when I go in, will always choose this location

lizz D. 
Clasificación:
3.0

All of the staff was very friendly. We had two that the we had schedule storage and they were not available. 1) Rented to someone after it was promised to us 2) after a contract was written we went to fill the storage on my husbands day off, on a Sunday, when no one could help us and the storage unit ad a lock on it from someone else.

Kim F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
3.0

2nd gear gets stuck. It was rather stressful when it would Rev up to 4000 and then drop and kick into 3rd.

Jonathan W. 
Clasificación:
4.0

I dropped off after hours and the lot was full but that's expected. Once again I had issues with your website/ app as it took me around in circles before it finally just said turn in my keys. I'm an above average technical person but your app and web are in need of some work.

Jeffrey J. 
Clasificación:
5.0

Have some chairs for customers waiting on a ride.

becky C. 
Clasificación:
5.0

The entire process was so easy from the online reservation to pickup, and drop off. The staff were fast and courteous. ¡Gracias!

George H. 
Clasificación:
4.0

Appreciated professional and courteous staff.

Glen M.  |  First Impressions 
Clasificación:
1.0

according records on my card account, i have been overcharged $ 100.00. i have not received a full itemized receipt. send one at once. if my money is not refunded i will give this matter to atty general.

james G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
5.0

Guy at front desk was super helpful!!

WHITNEY M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
5.0

Very clean and courteous! The guy went over everything

Kenneth T. 
Clasificación:
4.0

The guys rock.

ADELENA MICHEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

The Faith S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

I don't know everybodies names but all are Professional and Polite. I have dealt with Zack and Tyler most often. No complaints at all

Rosadele N. 
Clasificación:
2.0

The truck was dirty and in bad shape. I spent 15 minutes cleaning the inside of the truck. The dash was filthy and there was trash under the seats.

KEVIN E. 
Clasificación:
4.0

More than 3 associates available during busy times to lessen wait times.

Floyd B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky B. 
Clasificación:
1.0

I got online to deserve a storage unit. I got a confirmation email indicating the one I wanted would be ready. The next day I went to the U-Haul dealer, and Matthew, who was quite professional throughout this whole situation, indicated that instead of the 10x10 I ordered all they had was 25x5s. Today I went back to get a refund as this would not do. I again talked to Matthew, who was again very professional, and then to his boss Zachary. Zachary said the computer was made to indicate that the unit I wanted was available even if it was not. This is a classic bait and switch, which is highly illegal, and I am considering taking action with the state's attorneys general regarding this matter. Zachary, the general manager, did indicate that even though I 'moved in' last night, which I did not, I would in fact be getting a refund.

MICHEAL Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin N. 
Clasificación:
4.0

Everything went smoothly. No complaints.

Barry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence A. 
Clasificación:
5.0

El cliente no dejó un comentario.

john O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia R. 
Clasificación:
5.0

Very courteous and professional staff.

Randall P. 
Clasificación:
1.0

I need to get in touch with someone there regarding things of mine that were left in one of your trucks if you could please give me a call at 417-315-5169 or my fiance at 417-755-1497. Ive tried calling over and over with no answer, been placed on hold for over an hour twice (one time 2 minute before closing time and the second time I was disconnected) but i can't ever reach you. Some of the items in the truck include debit cards that someone tried to run yesterday and other items are all I have left of my child that passed away. I look forward to hearing from you. Thank you, Cortni

CORTNI M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunshine S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford C.  |  First Impressions 
Clasificación:
5.0

Thank you for all the grace you extended for towards family, I know of no other business who would have done this. It's their own fault they chose not to take advantage of it. I wish you the best year of business ever.

George P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford C.  |  First Impressions 
Clasificación:
3.0

Not happy about the elevator not working because the main stuff I wanted to store has to wait and I have to put it somewhere else. I choose this location because I know it's would be in a safe place other than that all the storage and prices are good.

Angela B.  |  First Impressions 
Clasificación:
3.0

There are a lot of young and immature boys working at this facility who first booked us a unit that was filled with uhaul cleaning supply and then dragged their feet in everything they did, not to mention because they dragged their feet my fiance had to pack our storage unit by himself because I had to pick up our children and they moved our belongings off the cart without our permission!

Taran H.  |  First Impressions 
Clasificación:
5.0

Awesome teachers and helpers to make using our unit the best experience. It was beyond ease and the facility was top notch!

Nancy C.  |  Overall Experience 
Clasificación:
5.0

The check-in process was very efficient, the staff was friendly, and the facility was clean and well maintained.

Jason B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie V.  |  First Impressions 
Clasificación:
5.0

Great facility. Easy to find and access. Wonderful staff.

Jami B.  |  Overall Experience 
Clasificación:
1.0

The storage unit had 3 “ of water up on the door so if we could have opened it it would have flooded the unit, but we were not able to get into it because the latch was broken.

cynthia w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B.  |  First Impressions 
Clasificación:
5.0

Gracias

charles g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W.  |  Overall Experience 
Clasificación:
5.0

Joshua and his crew go out of their way to make every part of the move in as easy and convenient as possible. We could not be more pleased with our experience with them and will definitely recommend this facility to anyone.

jon b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizz H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  First Impressions 
Clasificación:
5.0

Best experience i have ever had with uhaul

Demarcus D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lizz H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B.  |  First Impressions 
Clasificación:
3.0

I called in advance for a bottom floor storage unit for a one bedroom house and when I got there I got a second floor unit the size of a closet that was the first time I had problems with U-Haul but they fix it it was a mess because they have no elevator to get to the second floor only stairs and I'm a 53-year-old lady. I had to bring half of my stuff back to my friends house until they fix the issue because I didn't have enough room in my storage. But other than that U-Haul's great

MELANIE S.  |  First Impressions 
Clasificación:
5.0

There ended up being some sort of mix up with the online reservation system, but the girl at the front counter was very helpful. She went above and beyond to get us a unit close to the door, even when someone else was helping us! She remembered us from the phone, and popped over to make sure we were getting the best of the best. I appreciate her very much, I didn't catch her name, but I know when she told it to the people she was helping next to us, it was a cool and unique name!

Maizie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

Josh Perkins is knowledgeable and customer oriented. His coworkers are equally so. Very impressed. And pricing is on point.

Kerry N.  |  First Impressions 
Clasificación:
4.0

Love the all weather bays!

Ken C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Won Jun C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  First Impressions 
Clasificación:
5.0

Great customer service. Our military family is happy!

Brazil R.  |  First Impressions 
Clasificación:
5.0

I rented my storage several months ago and have had nothing but a WONDERFUL EXPERIENCE!!! From the friendly late reminders to excellent customer service. Zack and Trevor were the two I dealt with in person and they were too notch professionals . I will definitely recommend this location to all my friends and family God Bless Annie

Annie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deana B.  |  First Impressions 
Clasificación:
5.0

The manager at this this facility, Joshua Perkins, was always very helpful, courteous, and friendly. Because of him, and the facility itself, I would rent here again and recommend it to others.

Trish R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

Manager and staff were friendly and helpful!

Stacey D.  |  First Impressions 
Clasificación:
5.0

Great staff and facility!

Doug B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael s.  |  Overall Experience 
Clasificación:
3.0

The service was great! But it was pricey. I also had 3 payment issues that were thankfully all well-resolved. The customer service was great!! But the issues were a bit of an annoyance.

Kayla R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R.  |  Overall Experience 
Clasificación:
3.0

They'll be upset about this score, when in reality and based upon certain events that took place that day, a more appropriate rating would have been POOR. We are a military family. My husband walked in and asked to be serviced, but the young lady flat out said "no". Then they asked if he had a reservation and because we did, they "made an exception". The entry card was intrigue and no one explained it. Everyone was in such a hurry to leave that by 5 minutes after closing, they were all gone and we were asking other customers for help. I'm okay with them being upset. The truth is the truth. But the guy serving us both as kind. Very.

Derrick R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R.  |  First Impressions 
Clasificación:
5.0

Very clean facility. Easy access.

Suzie M.  |  Overall Experience 
Clasificación:
5.0

So cleaning. Professional. Rebates were good. Wow be using again

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A N.  |  Overall Experience 
Clasificación:
5.0

Gracias

Terry W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Won Jun C.  |  Online Move In 
Clasificación:
5.0

The most important thing to me was security. I felt safe going and taking care of things on my own and never had any doubt that my belongings would be safe in the unit. 10/10 would recommend!

Heidi C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT P.  |  First Impressions 
Clasificación:
5.0

Great staff and check in service. Very clean facility.

Doug B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zach N.  |  First Impressions 
Clasificación:
1.0

After being advised by the staff that the unit I was looking at would accommodate a 1200 sq ft apt I secure the unit, upon seeing the unit and finding it was no more than a broom closet that was 10' tall. When I went back to the representative for assistance he called the store manager who refused to assist, snapped at me to get off the property that he can refuse service and told me if I did not leave he would call the police for trespassing, when I requested a refund I was told to call corporate that he wasn't refunding me until they made him do so. Upon contacting corporate I was issued refund and never returned but have received emails and a phone call telling me my storage payment is due. This location does not treat people well nor do they apparently manage their units appropriately as they did not document that the unit I secured was not used and the contract voided.

PATRICIA K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M.  |  First Impressions 
Clasificación:
5.0

Everyone was great and very helpful in getting us situated after a very long move.

KENT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desira P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STAN S.  |  Overall Experience 
Clasificación:
2.0

The manager Joshua Perkins is something else, he is abrasive, impolite, hostile, threatening. He threatened to call the police because I asked why they wouldn't honor a valid reservation on an appropriate sized storage unit. He refused to refund an inappropriately sized storage unit without the hassles of going through corporate.

PATRICIA K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad B.  |  Overall Experience 
Clasificación:
3.0

Need to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.

Michael C.  |  First Impressions 
Clasificación:
2.0

Everyone in the store was great. Before I got there I received a call telling me I couldn't get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn't guarantee it: Super frustrating.

Rinnie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M.  |  First Impressions 
Clasificación:
5.0

The staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.

Jerri A.  |  Overall Experience 
Clasificación:
5.0

I had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.

Jason J.  |  First Impressions 
Clasificación:
5.0

Manager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.

STEPHEN W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID R.  |  Overall Experience 
Clasificación:
1.0

They were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after this

Kathy N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan C.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful in answering questions and helping me when needed. the facility and staff were great!

Laura M.  |  Overall Experience 
Clasificación:
4.0

Was a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn't appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn't like turning around and seeing this two employees all the time.

Scott K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B.  |  Overall Experience 
Clasificación:
5.0

amazing service, totally impressed with how far storage has come. Super boujee

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES W.  |  Overall Experience 
Clasificación:
5.0

We started out rocky, as our unit was smaller than what we were told, but we were given extra units that helped immensely!! We were then given an extra month's rental to help. Thank you, staff!!! We really appreciated your kindness!!! Coming from Iowa to Missouri with 27 years worth of accumulated stuff took a while to get to our new home!! Thank you, thank you, thank you!!!! Awesome!!!!!

Rebecca T.  |  Overall Experience 
Clasificación:
4.0

Good but a little expensive. It was very secure and clean. The staff was great and very helpful! Would recommend!

Kayla R.  |  First Impressions 
Clasificación:
4.0

I went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn't have room for some stuff so I just gave that stuff away since I couldn't keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…

Jamie E.  |  Online Move In 
Clasificación:
1.0

This rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!

Hannah E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Broque D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B.  |  First Impressions 
Clasificación: