Comentarios de los clientes para U-Haul Moving & Storage at S Campbell

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at S Campbell

Clasificación general:

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Melissa V. | Overall Experience |
Clasificación:

I had a good experience until 2 months after I checked out of my unit. Even though I had made sure to let the staff in the office know I had vacated, 2 months later I received many phone calls and my secondary contact received many phone calls saying my rent is late. It still hasn't stopped even though someone I spoke with said they'd update the system.

Holli D.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

JOHN C.
Clasificación:

El cliente no dejó un comentario.

Michael M. | First Impressions |
Clasificación:

I have not had a good experience with U-haul in the past, but I was extremely pleased with my whole experience with U-haul this time. Thank you for helping make my moving nightmare more tolerable with the utilization of your services.

Patrick Z.
Clasificación:

El cliente no dejó un comentario.

THOMAS N.
Clasificación:

El cliente no dejó un comentario.

TRACEY H.
Clasificación:

The customer service at this location was excellent. The employees were efficient and very helpful. The equipment was well maintained. We will definitely choose this location above others in the future.

CHARLES D.
Clasificación:

El cliente no dejó un comentario.

MARIAH F.
Clasificación:

Nothing.

James O.
Clasificación:

El cliente no dejó un comentario.

DEAN P.
Clasificación:

El cliente no dejó un comentario.

Marshall Y.
Clasificación:

El cliente no dejó un comentario.

Carrie A.
Clasificación:

There was a wait when we arrived but suddenly after one guy came in there were 4 or 5 others. The guy that was helping us was moved over to help a problem and we were in limbo. Now once they got us started it took 5 mins before we were done and on our way with the truck. So that was really nice.

Leslie S.
Clasificación:

I originally rented the 5x7 utility trailer with ramp but for some reason couldn't get the lights to work on it, so I had to rent the smaller box truck to pick up a refrigerator which they said would stand up in because it's height was 6'2 (not including the sliding door... )had to lay the refrigerator down and now I have to wait 48 hours before I can turn my refrigerator on. My rental ended up costing me way more also.

Howard S.
Clasificación:

El cliente no dejó un comentario.

Jay P.
Clasificación:

Kenneth the general manager is extremely competent and courteous.

Roddy M.
Clasificación:

El cliente no dejó un comentario.

robin d. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daniel M.
Clasificación:

These guys were understanding of my bad situation at pickup and helped me to direct my issues

Jerry Budd B.
Clasificación:

The pick up was dirty. The attendance checking us out would not walk around the pick up. Several dings on it the cargo light inside was painted red.cockroaches cralllin everywhere While we was working the sheriff pulled us over and told us the pick up was stolen. After a hr we got everything squared away. I have spent good money with u haul this year and by far the worst experience ever

Malachi K.
Clasificación:

Nothing

DWAYNE M.
Clasificación:

make sure they know that automatic lights on cargo vans do not turn on the tail lights as I was pulled over by highway patrol officer during my trip.

RANDAL K.
Clasificación:

El cliente no dejó un comentario.

Russell J.
Clasificación:

All worked out very well☺️

CAROLYN D.
Clasificación:

El cliente no dejó un comentario.

Jay P.
Clasificación:

The passenger side tail light blinker did not work.

MAKAYLA B.
Clasificación:

While moving my two huskies got out the night I was using the uhaul I was supposed to have it back the morning after before 11am but found my two huskies dead by the highway at 8am. I called and asked if I could return it later and they were very understanding and let me turn it in before 2pm. Thank you

andrew T.
Clasificación:

El cliente no dejó un comentario.

LaShonda L.
Clasificación:

Nothing everything was great!!

Brian K.
Clasificación:

Contactless rental worked excellently

Jerry T.
Clasificación:

I reserved 2 furniture dolly's. The girl that checked me out said to go outside while she gets the truck. She pulled up with the truck and said here you go and started to walk off. I asked if the dolly's were in the back of the truck and she said oops, I forgot. She left for 5 minutes then came back with only one. She said that's all they had and that I needed to go back inside to get a refund for the dolly I didn't receive. I stood there for five minutes while she attempted to process a refund. It turns out that she did not know how to do it and ask the manager that was hiding in his office how to do it through an intercom system. She still didn't know how to do it and finally I said, just give me a regular dolly, I need to go. She did and I left.

Jeff B.
Clasificación:

El cliente no dejó un comentario.

HEIDI D.
Clasificación:

El cliente no dejó un comentario.

Steven G.
Clasificación:

El cliente no dejó un comentario.

THOMAS H.
Clasificación:

Nothing. Everything went very well from the start of the process to the finish. People were friendly, polite, and very helpful. A plus rating!

Elaine D.
Clasificación:

El cliente no dejó un comentario.

JAMES F.
Clasificación:

I received a message the day after the trailer was returned, inquiring as to when I was going to return the trailer. This was pretty concerning, but a phone call revealed an error in the office.

CLIFFORD M.
Clasificación:

El cliente no dejó un comentario.

Sabrina S.
Clasificación:

The staff isn't helpful.

Joanne R.
Clasificación:

The address and GPS directions took me to the new location, however no one was there. It was not at all eveident that I needed to go across the street! I spent over 15-20 mins trying to figure out what was going on and finally called customer service and after another 10 minutes, was finally given the key I would not recommend the mobile app to pick up the rental van.

Terra O.
Clasificación:

I was upgraded from a van to a 17' truck because there were no vans available without any issues. The truck was clean but seemed to need some attention in the maintenance department, it struggled to accelerate and shift gears, I was glad that I only needed it for a very short in town move and not for a long highway move.

CHARLES S.
Clasificación:

El cliente no dejó un comentario.

GARY S.
Clasificación:

Have the equipment that's been reserved ahead of time actually available.

charlene E.
Clasificación:

Everything was handled very easily and the truck was very clean. The people we dealt with were friendly and professional. A very nice experience. Thanks.

Lance L.
Clasificación:

El cliente no dejó un comentario.

Lance L.
Clasificación:

El cliente no dejó un comentario.

Gia W.
Clasificación:

El cliente no dejó un comentario.

elizabeth B.
Clasificación:

Checking in on line really made things so easy!

MARK S.
Clasificación:

I can't think of a thing

ANDREA R.
Clasificación:

El cliente no dejó un comentario.

Valerie H.
Clasificación:

El cliente no dejó un comentario.

STEPHEN W.
Clasificación:

El cliente no dejó un comentario.

CATHY M.
Clasificación:

Nothing. Having the moving blankets available was nice. We moved a piano and I didn't think I needed them but they came in handy.

JOHN M.
Clasificación:

El cliente no dejó un comentario.

Frederick T.
Clasificación:

El cliente no dejó un comentario.

Shelby W.
Clasificación:

Charged for an appliance dolly I never received and a starter ball that didn't work with my truck. I didn't receive a credit as indicated.

MARK S.
Clasificación:

Stop scanning driver's license data. I submitted two photo IDs (DL & military) and credit card. There is absolutely no need to scan my license to covertly learn my personal medical information such as: eye and hair color, weight/height, gender and possibly my thumb print. I've been a Uhaul customer for decades, but no longer. My personal information is not yours to sell. I am not your property who must abide to corporate policies.

Shelby W.
Clasificación:

El cliente no dejó un comentario.

EVARISTO M.
Clasificación:

El cliente no dejó un comentario.

HAROLD N.
Clasificación:

El cliente no dejó un comentario.

TERRY B.
Clasificación:

El cliente no dejó un comentario.

WILLIAM B.
Clasificación:

El cliente no dejó un comentario.

DALE M.
Clasificación:

I returned the trailer last night and could nOT get your AP to load for return. I called your center and the lady told me to call you all this morning at 9 am. I did that and never got anyone to answer. I feel i do NOT owe the $20 when I tried to take care of it professionally and didnt get any response in return. What a scam! I have used your equipment several times of the years, and this is what it has become. What has ever happened o true customer service. No business should be built upon computers doing all the work and a customer isn't getting involved.

JAMES R.
Clasificación:

Will return in future

Linda B.
Clasificación:

El cliente no dejó un comentario.

CANDICE S.
Clasificación:

Everything was excellent! Derek was exceedingly helpful.

Jerod B.
Clasificación:

El cliente no dejó un comentario.

CONNIE B.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

Nothing. Very pleased with your company. My Wife and I have moved a total of 67 times in our 58 years together, and a lot of times we used your trucks. My Wife died two weeks ago so I think I am not ever moving again after this rental. Your a good company and I would recommend you too anyone

NATALIE B.
Clasificación:

Associates were great!

THOMAS F.
Clasificación:

Young man who helped me was very helpful

JEANETTE R.
Clasificación:

The light system was not 100%. The right turn signal did not work and the tail lights did not work, since we drove some after dark and it did rain some it was not the safest unit. I was aware that the turn signal was not working but told the brake lights and other lights were okay

April H.
Clasificación:

El cliente no dejó un comentario.

rachel H.
Clasificación:

The cashier who assisted me was not wearing a mask. She put one on when I asked her to, but then she pulled it down to her chin instead while she was in the truck pulling it up to the door for me. Some of the other employees were wearing theirs, but about half weren't. It was pretty disappointing considering Springfield has a mask ordinance active and businesses are expected to enforce it.

Jacob H.
Clasificación:

El cliente no dejó un comentario.

Chad L.
Clasificación:

El cliente no dejó un comentario.

WALTER P.
Clasificación:

El cliente no dejó un comentario.

mark D.
Clasificación:

El cliente no dejó un comentario.

Todd W.
Clasificación:

Dropped off late. Still it was very good easy

Gene B.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

Joshua was extremely helpful and selected the trailer with the best tires for my out of state journey

William H.
Clasificación:

El cliente no dejó un comentario.

Ramona W.
Clasificación:

Wonderful service!

Bryant P.
Clasificación:

El cliente no dejó un comentario.

Kevin K.
Clasificación:

El cliente no dejó un comentario.

TERENCE G.
Clasificación:

When I picked up the truck, Kenneth was very professional and helpful in walking me through the process. When I dropped the truck off, Finnegan was there to great me with a cheerful attitude that made me glad to be there. We got me checked out and on my way in no time. It's nice to have such a great UHAUL dealer close to me.

Edmond C. | Overall Experience |
Clasificación:

The questions here do not cover my concern. I am thankful that I emptied out before this happened, but there are trucks parked up against the units where I was and only enough room for a person to get through. Just days before this I moved large furniture out of there and would not have been able to the day I closed. The other part is U-Haul in general is the slowest truck rental and storage I have ever used, I have used U-Haul a lot in the past few years. While staff are very friendly, you think doing everything online will get you in and out.....nope I’m at a minimum there for at least 40 minutes for any transaction. I tested this theory by renting a U-Haul truck from a local gas station. I was in and out in 5 min. At the actual U-Haul stores and I am have been to in multiple states, anywhere from 40 minutes to almost 3 hours....

Leah G.
Clasificación:

Jeffery Stockton checked me out after returning and he was especially helpful and kind.

Lauren M.
Clasificación:

El cliente no dejó un comentario.

Jerry B.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

Vickie W.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

Lower the price

PATRICK Z.
Clasificación:

I rented a car carrier trailer. I was told Campbell location did not have one, lied to, the ordered was canceled and except for me going to the location to verify I had a trailer rented I would not have known. Not very good service. The girl on the phone also lied to me that the trailer took a 2 1/16 inch ball so that is what I showed up with. It was a 2 inch so I had to go back home to exchange. Was also told the appliance location opened at 9:00 am when it did not open till noon. Thank goodness Campbell did have a trailer so I was still able to rent. Not a good experience. I have rented from Campbell several times in the past, this is the worst experience I've had. I have never had a trouble in the past.

James M.
Clasificación:

El cliente no dejó un comentario.

Joseph G. | First Impressions |
Clasificación:

Staff very friendly and helpful. Fully explained the new construction situation and made everything very clear. Well done!!

CHRISTOPHER DONA C.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

I would recommend this location. Excellence.

Sarah C. | First Impressions |
Clasificación:

from a week out with a personal phone call to check on what we would need to all the help as we made our way across the country and unloaded in our new state. This location, Taylor and his staff have been amazing.

Sarah C.
Clasificación:

El cliente no dejó un comentario.

crystal P.
Clasificación:

El cliente no dejó un comentario.

George R.
Clasificación:

Excellent service

Gary W.
Clasificación:

El cliente no dejó un comentario.

SARAH B.
Clasificación:

You ad is 19.99 and I spent 57.00 plus the 8.00 I put in the tank when I returned it. When I booked it on line my total was 34.00. I think it is wrong that the pricing doesn't match up. And I only used the truck for an hour.

Don B. | Overall Experience |
Clasificación:

Kenneth was a huge help ! Outstanding customer service above and beyond!

CHARLES B.
Clasificación:

I was surprised they had no dollies there to rent?

Lekota M. | First Impressions |
Clasificación:

Thanks and great customer service

Kevin M. | Overall Experience |
Clasificación:

Every employee I dealt with was friendly & knowledgeable. If you’re in need of storage or uhaul rentals, they are the ones for complete service

Carol B. | Overall Experience |
Clasificación:

Question 6 above asks if I would recommend storing with U-Haul to a friend. "Yes" and "No" are the only two answers. My answer would technically be "maybe." Staff were cold, disinterested, and less than friendly. Staff was not forthcoming with information and had no interest in selling a lock to me. I had to supply three sets of ID and list three personal contacts before being allowed to rent a space for two months, even though I was paying in advance. The price for the unit was extremely high - $156.00 per month for a space barely the size of a one-car garage is ludicrous. In fact, we emptied this space at U-Haul because we were finally able to obtain a much less expensive storage space elsewhere in town (Covid had many businesses shut down at the time I initially rented). Overall, my experience with U-Haul is average. The space was clean, accessible, available, maintained, lit, odorless and functional. The facility itself evokes no ill-comment from me. Staff and pricing leave something to be desired.

Diane B. | Overall Experience |
Clasificación:

Much easier rental process then other storage facilities.

Dennis W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

TIMOTHY R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Candee H. | Overall Experience |
Clasificación:

This was a traumatic move, but u haul certainly helped make it more pleasant. Thank you to all at u haul. You guys are awesome . Candee Hale

Steven G. | Overall Experience |
Clasificación:

Great experience

Diane B. | First Impressions |
Clasificación:

Quick and easy process.

Candee H. | First Impressions |
Clasificación:

Lots of good people there. Glad I was able to do business wiwith you. Very convenient. I moved almost 2 blocks away from your store. Thanks again for the great help and great people.

Cheryl V. | First Impressions |
Clasificación:

The process was very quick, convenient and affordable.

Gary M. | Overall Experience |
Clasificación:

W,hen I rented it I was told it was climate controlled and late spring I found out it was not Every time I went to access my unit I had to get someone to find out who was parked in front of my unit very time consuming and Extreamly aggravating I would never rent another unit there

Candee H. | Overall Experience |
Clasificación:

JJosh helped to straighten out problem over lost lock and was very friendly and courteous. First time doing business with u haul, and was very pleased with them.

Christie G. | Overall Experience |
Clasificación:

Move out was 7 days before due date; was never able to get a hold of someone via phone to notify so did move out stuff online. Took ten days instead of 48 hours to finish. Overall experience was terrible and full of stress.

Melissa V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Richard S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KESHIA C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RIANNE H. | Overall Experience |
Clasificación:

I had my storage units at U-Haul for almost 4 years and had a great experience. Never had to worry that things were getting damaged or worry about the security of my items. The app made it super easy to manage and the move out process was super simple.

Laurie C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janis A. | Overall Experience |
Clasificación:

Your staff are courteous and professional. A joy to work with!

Anthony T. | First Impressions |
Clasificación:

Very friendly Mgr & staff!!!

cindy o. | First Impressions |
Clasificación:

The unit was very clean and well-maintained. The Keypad entry was easy and the facility is secure. The staff here is great! Everyone was friendly, professional, and helpful. Kishyli is wonderful!!

JAMES Y. | Overall Experience |
Clasificación:

Great staff very helpful

Dexter K. | Overall Experience |
Clasificación:

Plain and simple Dexter is number one. They say if you ain’t first you’re last. Great service from Dexter as always. Shake and Bake.

Daniel P. | First Impressions |
Clasificación:

Renting unit was very quick because I already have an account with U haul and was just transferring from one facility to another. Also, didn't expect to get first month free since I did not see any advertisements for it and companies, for example cable companies, usually focus their specials on new customers, not existing.

phillip b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Wesley L. | Overall Experience |
Clasificación:

Unaware of my lack of 24 hr access until I was unable to access the unit which wasted my time and the truck I rented was garbage and had dead battery immediately after loading it which wasted time

James S. | Overall Experience |
Clasificación:

Amanda was prompt and helpful. She was great to work with. Unit was clean upon opening. Definitely recommend.

James S. | First Impressions |
Clasificación:

Amanda did a fantastic job, very courteous and professional. I recommend this center based on her performance.

James S. | First Impressions |
Clasificación:

Amanda was prompt and professional. I was in and out of there quickly and I got the storage unit that I needed. Based on her performance I would definitely recommend this U-Haul Storage Center.

Connor B. | Overall Experience |
Clasificación:

Well I didn't like always asking the employees to move a van just so I could get into my unit. On my storage unit there was only one way to lock it. Kinda shady if you ask me.

ANDREW L. | Overall Experience |
Clasificación:

Super friendly, convenient, secure, everyone knew their stuff. I had to use storage, rent a truck twice, and move to a new apartment. These guys made it so easy by getting it all done in one place!

kelly l. | Overall Experience |
Clasificación:

Very thankful for their customer service

Thomas W. | First Impressions |
Clasificación:

Totally impressed with U-haul at this location. Everyone was helpful and very friendly. This was an easy experience. Will recommend this to anyone who needs to rent.

ANN M. | First Impressions |
Clasificación:

I will recommend your services to everyone! There's not enough words to express our gratitude for the kind wonderful service you gave us. The people that work for u-haul should all get a big high 5!!!

James R. | First Impressions |
Clasificación:

Employees were very friendly and helpful in our case we were told rent 1 way you get free storage. Our reservation wasn't excepted at the other location. But this location made everything alright. Thx

gayle c. | Overall Experience |
Clasificación:

No comment

eric h. | Overall Experience |
Clasificación:

After I cancelled and emptied the locker well before end cycle. Spoke to them and they stated no more charges. They billed me for another month. So you guys charged 2 months for using 3 weeks! Why?

Grace R. | Overall Experience |
Clasificación:

I was given the wrong storage unit on paper, and when I went to pick up my possessions, most of them had been stolen. The manager was very nice, but there was not much he could do for me.

Anneke j. | First Impressions |
Clasificación:

The guy that this location was very helpful I was late returning my trailer to another location and he helped me get a storage unit and return the trailer to this location to avoid late fees.

David C. | Overall Experience |
Clasificación:

Very friendly and helpful staff

Kevin B. | Overall Experience |
Clasificación:

Everyone is very helpful and friendly.

Sonja F. | Overall Experience |
Clasificación:

My only issue is that the unit had a leak and some of my belongings got wet and ruined

Barbara B. | First Impressions |
Clasificación:

Great service. See you again on May 15th!

Bradley F. | Overall Experience |
Clasificación:

Very helpful and friendly staff. Well organized facility.

Bradley F. | First Impressions |
Clasificación:

Very helpful and friendly.

Jonathan M. | Overall Experience |
Clasificación:

Bailey was absolutely incredible to work with. I was very impressed with her helpfulness and willingness to accommodate our needs. She is upper management material

David V. | First Impressions |
Clasificación:

The guys were very helpful and very friendly! Yes I would recommend them to anyone! I couldn’t of asked for a better experience all the way from Anthem, Arizona to Springfield, Missouri.

KEVEN R. | Overall Experience |
Clasificación:

The roof leaked and some of my things were ruined and moldyw

Lacey W. | Overall Experience |
Clasificación:

Great Experience all around

scarlet r. | Overall Experience |
Clasificación:

Poor customer service, numerous phone calls with everyone quoting different rules and policies. was told I would only pay a 1 time fee for ubox trailer and was charged for multiple days, service lied

BECKY G. | Reservation |
Clasificación:

I rented a storage unit there and was not given clear instructions of where it was located. Had to go back to the office for further directions. The personnel were not very helpful & were indifferen.

richard p. | Overall Experience |
Clasificación:

Very helpful in scheduling delivery in advance from cross country and called numerous times to keep me updated. Ubox was delivered on time and no damage to contents.

Garrett R. | Overall Experience |
Clasificación:

The employees were very friendly and went out of their way to help me.

Barry M. | Overall Experience |
Clasificación:

No comment

thomas h. | Overall Experience |
Clasificación:

The entire staff was helpful, responded quickly to questions and was both friendly and efficient

Marian S. | Overall Experience |
Clasificación:

They delivered and picked up u-boxes to me 80 miles from Springfield. The young lady contacted me by text. I was able to communicate directly to schedule. Service was perfect!!

Melinda Y. | Overall Experience |
Clasificación:

We were thrilled with Bailey! She did an amazing job getting the UHaul Box to us & promptly getting it picked up when emptied! She did a wonderful job communicating with us so we knew exactly when her

wendy h. | Overall Experience |
Clasificación:

Great service!

wendy h. | Overall Experience |
Clasificación:

Great service!

Holly B. | Overall Experience |
Clasificación:

This is the second time I've used your u boxs to move. I had excellent service from both crystal in Boise & Baily in Springfield! Great gals to work with! Thanks!!!

Cheryl B. | Overall Experience |
Clasificación:

Access to the unit was absolutely horrendous. Workers are great, management is non-responsive. Would never deal with again.

ANGELA B. | Overall Experience |
Clasificación:

I have had a horrible experience from the beginning. Jacob was extremely rude. I called the 800 number and made a complaint. The said someone would be contacting me within 3 days. Still hasn't happen

Dennis F. | Overall Experience |
Clasificación:

Bailey was extremely helpful! She went out of her way to make things work. The entire Uhaul experience was really good. Everything was on time and the contractors helpful. Thanks, Bailey!!

Saina P. | Overall Experience |
Clasificación:

Thank you.

Virginia S. | Overall Experience |
Clasificación:

Delivery was speedy and bailey was terrific. thanks

ANNE M. | Overall Experience |
Clasificación:

Everything I moved out had mold and mildew on it. I didn't see an obvious leak but it was damp enough to grow the mildew. The staff was not particularly helpful but the manager was very helpful.

Deborah S. | Overall Experience |
Clasificación:

Well done by all!

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