Comentarios de los clientes para U-Haul Moving & Storage at Rte 295

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Rte 295

Clasificación general:

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THOMAS W.
Clasificación:

Your man in the yard was awesome !! He seemed to read my mind about how I planned to pick up the 12by6 trailer.

TIMOTHY D.
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El cliente no dejó un comentario.

Robert M.
Clasificación:

vehicle was not ready for pick up. had to wait in long line upon return. you could use more employees

PAUL D.
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El cliente no dejó un comentario.

CONSTANTINE Z.
Clasificación:

The Uhaul App is not easy to use and I can not recommend it to anyone

RONALD D.
Clasificación:

El cliente no dejó un comentario.

JEFFREY B.
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El cliente no dejó un comentario.

LAWRENCE H.
Clasificación:

have the rental unit ready and not expect the customer to go to the other lot, especially during cold weather when it is night time. Customer service should be doing this not the customer.

ZACK A.
Clasificación:

They were very nice people

Richard H.
Clasificación:

Sometimes the wait in line for service is very long so I always give myself a 45 minute lead to my desired pickup time. Today, I breezed right through!

Jeffrey P.
Clasificación:

Check in was easy because I did everything online. Disappointed to have to clean the snow and ice off the windshield. Would also be great to know where the truck is actually on the property.

KENNETH K.
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El cliente no dejó un comentario.

DEBORAH C.
Clasificación:

Excellent Customer Service and very impressed! 5 star rating....

Benedict F.
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El cliente no dejó un comentario.

SCOTT F.
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El cliente no dejó un comentario.

Patricia S.
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El cliente no dejó un comentario.

Sharon B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Matthew W.
Clasificación:

El cliente no dejó un comentario.

belinda A.
Clasificación:

El cliente no dejó un comentario.

KERRY G.
Clasificación:

Just make sure your photos are accurate on the online portal

KENNETH B.
Clasificación:

Very accessible and I really appreciate the service being available right before the storm.

JAMES M.
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El cliente no dejó un comentario.

James M.
Clasificación:

I choose this location because they had a 26' box truck. I was a new U haul customer. The check in process on the smart phone at 4:30am was pretty straight forward however the verification process took a little longer. I wish I had known to bring things like a passport or the other listed forms so my alternate contacts didn't get woken up to a text message from u haul early in the morning to verify that I was who I said I was. The smart phone verification process itself took around 15-20 minutes when it was zero degrees outside in Maine in the winter time. I was happy that I could pick up the truck earlier than when the location opened. I thought the inside of the truck cab would've been cleaner due to the covid pandemic. There was a used face mask on the dash and it was a little grimy. Before returning the truck I sprayed everything down with cleaner and wiped up using paper towels. Those paper towels were pretty dirty by the end. The truck ran great all day. The return the truck after hours process on the smart phone was really smooth and the invoice was really simple, straight forward, and easy to understand. I was nervous about renting the truck when it came to hidden fees that airport rental car companies try to charge you. I didn't see any of this with u haul. The invoice had the exact same rates and numbers that you see/select in the reservation process. As a new customer I learned a few things to do better next time I rent, like bringing a passport and maybe cleaner and paper towels for the cab of the truck but all in all I will be a repeat customer if I need this box truck again.

ROBERT B.
Clasificación:

I had an excellent experience. In a move which most everything has gone wrong, THIS was one of the elements which went right. Thank you.

NANCY N.
Clasificación:

Can't believe what it cost....Never again

Matt S.
Clasificación:

Everyone that I came in contact with was courteous and helpful. I could not have asked for an easier experience

jennifer r. | Overall Experience |
Clasificación:

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

JAIMIE P.
Clasificación:

George is a fantastic guy! Answered all my questions... and the guy on the phone was very helpful. Price was more than fair. Uhaul is awesome.

STEPHEN H.
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El cliente no dejó un comentario.

Dan B.
Clasificación:

I used the on-line check-in including scanning my license and providing credit card information. I still had to stand in line and wait for the four customers ahead of me. What is the point of online check-in? I saved no time! Your people, especially the ones who connected and disconnected the trailer, were great!

Kiarna B.
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El cliente no dejó un comentario.

NATHANIEL C.
Clasificación:

I used this location frequently unfortunately as there aren't other places to rent truck etc that I can find in Portland. About 75% of the time the truck or trailer I'm renting is not in the location on the lot that I was told. My truck yesterday smelled like deodorizer and cigarettes. When someone at this location is helpful and friendly, it is a breath of fresh air, as it doesn't happen very often.

Gia D.
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El cliente no dejó un comentario.

VANI V.
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El cliente no dejó un comentario.

Gary D.
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Customer service reps were excellent and helpful. One suggestion—the rep should escort the customer to the truck and point out the basic controls (I had a dome light that wouldn't go off, couldn't find the Hazard switch, had to go inside and ask a rep to come out & show me where these controls were.) Truck ran rough, was older, overhead door needed lubrication, truck didn't appear to have been cleaned recently. Driver's door needed work, it was hard to close properly.

Jeff T.
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El cliente no dejó un comentario.

PATRICK W.
Clasificación:

Poor gas milage on the rental unit for the 200 miles driven.

Chris A.
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The process to check in for a truck on the app was slow and required more work. Will not use the feature in the future unless a change is made to the process.

gerald C.
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El cliente no dejó un comentario.

LANGABA A.
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El cliente no dejó un comentario.

JANUSZ J.
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El cliente no dejó un comentario.

David K.
Clasificación:

Very friendly and helpful service! Thanks!

MICHAEL K.
Clasificación:

U haul Portland is a great place to do business this time of year. In the Summer it takes a long time to get in and out with the equipment.

JAMES A.
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El cliente no dejó un comentario.

Arthur B.
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El cliente no dejó un comentario.

SHANITA G.
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El cliente no dejó un comentario.

KATHARINE H.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
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El cliente no dejó un comentario.

mark H.
Clasificación:

truck gas was only half full at a weird level which they said we would adjust when we returned it. The right blinker didn't work. We had to drive back to Portland to return the vehicle after getting it home. New truck was good, but not clean.

Mark S.
Clasificación:

the reception guy at the register had no personality and acted like he didn't care. The guy that helped me on the outside had kind of an eastern european accent and was very friendly and helpful.

STEPHEN J.
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El cliente no dejó un comentario.

wallene C.
Clasificación:

everything went smoothly

Bradford S.
Clasificación:

Nothing! Everything went quickly and smoothly.

Dorothy G. | Overall Experience |
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El cliente no dejó un comentario.

FRANCIS W.
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El cliente no dejó un comentario.

George K.
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El cliente no dejó un comentario.

joyce J.
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Great job

JOHNATHAN H.
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El cliente no dejó un comentario.

Trevor G.
Clasificación:

All good here!

JEFFREY P.
Clasificación:

El cliente no dejó un comentario.

COREY W.
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El cliente no dejó un comentario.

Kathryn H.
Clasificación:

El cliente no dejó un comentario.

SUSAN B.
Clasificación:

Service was fine. Cargo van was clean inside, but very dirty outside. No substantial complaints about my (first) experience with this dealer.

JULIE P.
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El cliente no dejó un comentario.

Konrad B.
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El cliente no dejó un comentario.

Anthony M.
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El cliente no dejó un comentario.

JUSTIN L.
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El cliente no dejó un comentario.

THOMAS S.
Clasificación:

Jessica Jordan was excellent helping us out with some confusion on our charges. She was very knowledgeable. Great customer service!

MARK M.
Clasificación:

Not clear to me why I'm getting this questionnaire 5 months late.

Thomas W.
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El cliente no dejó un comentario.

Mark D.
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El cliente no dejó un comentario.

JENNIFER L.
Clasificación:

The truck was not in a great location for me to be able to inspect it well. However this is more to do with the weather the night before - it was still difficult.

Judith H.
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El cliente no dejó un comentario.

Eugene S.
Clasificación:

The 15' truck I rented was fine overall, but it was leaking some kind of fluid and left a big stain on my new driveway.

Charlotte W.
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El cliente no dejó un comentario.

Margo M.
Clasificación:

The reps were super friendly and helpful. Keep on doing that.

SCOTT M.
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Super fast getting in and out. A real easy rental experience.

David L.
Clasificación:

Nothing! Service was top notch! Guys were pleasant, fast and helpful. Truck was ready and no issues. I have used u-haul in the past and they are always reliable. Highly recommend!

GARY N.
Clasificación:

Excellent customer service ....highly recommend

Carol M. | First Impressions |
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The staff was very helpful and courteous!

TERRY G.
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El cliente no dejó un comentario.

Carol M.
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El cliente no dejó un comentario.

Joshua J.
Clasificación:

I called about an issue with the lights on trailer not staying on. I called customer service they said they would transfer me to roadside assistance. I was never transfered I was hung up on. It was a very unsafe and miserable move for me. I tried calling the store i rented the trailer from and I got the automated system. There needs to be away to call the store it's self or have a way to call roadside assistance on the automated line.

JEFFREY H.
Clasificación:

Make checkout more efficient

GREGORY S.
Clasificación:

El cliente no dejó un comentario.

Salvador V.
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El cliente no dejó un comentario.

FREDERICK D. | Overall Experience |
Clasificación:

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

PAUL K.
Clasificación:

El cliente no dejó un comentario.

Paul D.
Clasificación:

Be more accurate with Gas Levels quoted to customers. Quicker check in and Check Out process and stop charging Customers for items that were never used.

Lillian T.
Clasificación:

El cliente no dejó un comentario.

daniel B.
Clasificación:

The person behind the counter was very friendly and helpful. I'm just frustrated that 1) I couldn't check in online and avoid the face to face interaction, given the pandemic, and 2) I asked to waive the $10 insurance coverage but it still showed up on my bill.

TOBIAS A.
Clasificación:

El cliente no dejó un comentario.

Rebecca S.
Clasificación:

El cliente no dejó un comentario.

Margaret L.
Clasificación:

El cliente no dejó un comentario.

Dana s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alan D.
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El cliente no dejó un comentario.

MATHEW C.
Clasificación:

Red bearded hipster that works behind the counter will try to charge you extra money if you disagree with the original charge. Went straight to a rental location with pickup truck (2.7 miles away) and could not pick up what I needed because the rental location closed for reasons related to Covid. I drove straight back to the Uhaul (2.7 miles) within one hour and explained the situation. Instead of offering a discount, they charged me for more miles than I possibly could have drove 11 miles. When I disputed this, the red bearded guy told me I was going to have to pay the shop to check the odometer. He was smug and you could tell he was getting off with his little power trip. If I get charged any additional funds I will take this to court. This red bearded lowser should not be dealing with the public.

Susan W. | Overall Experience |
Clasificación:

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Mukinayi T.
Clasificación:

Anything, all it's great

Blaise Luhata N.
Clasificación:

It's too expensive 😫

TRACY S.
Clasificación:

The woman who answered the phone and working at the desk was super friendly and helpful.

MICHAEL D.
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El cliente no dejó un comentario.

Emily D.
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El cliente no dejó un comentario.

Paul R. | First Impressions |
Clasificación:

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

CHARLES S.
Clasificación:

El cliente no dejó un comentario.

warren H.
Clasificación:

I was advised I'd get a receipt emailed. I never received one so I needed to calll to get it. Long wait time when I called. Otherwise it went very smoothly.

NICOLE P.
Clasificación:

El cliente no dejó un comentario.

SHANNON F.
Clasificación:

El cliente no dejó un comentario.

MICHAEL V. | Overall Experience |
Clasificación:

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

MAHFUZ F. | Overall Experience |
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El cliente no dejó un comentario.

Robert H. | Overall Experience |
Clasificación:

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Bryan G. | Overall Experience |
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For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Soozie L. | Overall Experience |
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El cliente no dejó un comentario.

Donalee S. | Online Move In |
Clasificación:

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Diane N. | Online Move In |
Clasificación:

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Rodney M. | Online Move In |
Clasificación:

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Yvette K. | Overall Experience |
Clasificación:

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as “tiny homes” smoking, lounging, napping even in their unit.

Joshua D. | First Impressions |
Clasificación:

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Michael Q. | Overall Experience |
Clasificación:

Thank you. Your assistance and availability is greatly appreciated!

Bienvenu K. | Overall Experience |
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Thanks for the service and trust and i will be sure to let others know that you are the best..

Elizabeth B. | Overall Experience |
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El cliente no dejó un comentario.

John J. | Overall Experience |
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El cliente no dejó un comentario.

reynaldo c. | Overall Experience |
Clasificación:

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

elizabeth h. | Overall Experience |
Clasificación:

I called many times but never received a call back. My storage unit had no lighting in it.

Ronni-Jo C. | First Impressions |
Clasificación:

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Ashley M. | Overall Experience |
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The only thing is that I thought it was a little pricey, other than that good experience.

ANN K. | Overall Experience |
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Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

Bryan H. | First Impressions |
Clasificación:

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Douglas S. | Online Move In |
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El cliente no dejó un comentario.

Guangyao L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANN K. | First Impressions |
Clasificación:

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

Aymes B. | Overall Experience |
Clasificación:

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Benjamin C. | First Impressions |
Clasificación:

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

MVITA M. | Overall Experience |
Clasificación:

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

Anna R. | First Impressions |
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El cliente no dejó un comentario.

Nichole H. | First Impressions |
Clasificación:

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

JOHN B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROBERT E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adam G. | Overall Experience |
Clasificación:

Expensive and my boxes got wet.

Deb S. | First Impressions |
Clasificación:

The Strout girls and George were awesome!!!

Martha B. | Overall Experience |
Clasificación:

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Allen L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Betty G. | Overall Experience |
Clasificación:

Excellent

christine r. | Overall Experience |
Clasificación:

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

Kristy M. | First Impressions |
Clasificación:

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

April E P. | Overall Experience |
Clasificación:

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

CHARLES F. | Overall Experience |
Clasificación:

Great experience

Christina C. | Overall Experience |
Clasificación:

None

Trisha S. | Overall Experience |
Clasificación:

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

JACK G. | Overall Experience |
Clasificación:

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

Rose K. | Overall Experience |
Clasificación:

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

jeff j. | Overall Experience |
Clasificación:

Clean, Very friendly staff.

andrea o. | First Impressions |
Clasificación:

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Thanks.

Christina C. | First Impressions |
Clasificación:

All went well

robert f. | Overall Experience |
Clasificación:

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

KAYLA W. | Overall Experience |
Clasificación:

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

Schadrac J. | First Impressions |
Clasificación:

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Douglas C. | First Impressions |
Clasificación:

needed more staffing

michael m. | First Impressions |
Clasificación:

Staff was very attentive knowledgeable and quick

Anita R. | First Impressions |
Clasificación:

Great service. Wish there was an elevator

WILLIAM R. | Overall Experience |
Clasificación:

Always helpful, always polite.

Shonda O. | First Impressions |
Clasificación:

Just great

candace f. | First Impressions |
Clasificación:

Your staff was professional and kind. Thank you!

dana l. | Overall Experience |
Clasificación:

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

michael s. | Overall Experience |
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Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

LEANN V. | Overall Experience |
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The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

Steven Q. | First Impressions |
Clasificación:

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

KELLY S. | First Impressions |
Clasificación:

Everyone was very nice and accommodating!

KAREN P. | First Impressions |
Clasificación:

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

Robert B. | Overall Experience |
Clasificación:

Always someone available and helpful.

brenda l. | Overall Experience |
Clasificación:

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

Philip M. | First Impressions |
Clasificación:

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

David G. | Overall Experience |
Clasificación:

🐾

Joanna C. | First Impressions |
Clasificación:

Service was excellent in every way! Thank you!!

John K. | Overall Experience |
Clasificación:

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

michael c. | First Impressions |
Clasificación:

Quick, efficient and friendly service! Will gladly deal with these people, again....

Eric H. | Overall Experience |
Clasificación:

Thank you! I always love doing Business with you guys!

tonya d. | First Impressions |
Clasificación:

Great customer service, however the trucks blocking the entrance was frustrating.

Philip B. | Overall Experience |
Clasificación:

Had to buy special lock.

Sterling D. | First Impressions |
Clasificación:

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Darcy and Jon S. | Overall Experience |
Clasificación:

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Lisa M. | Overall Experience |
Clasificación:

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Kasey M. | First Impressions |
Clasificación:

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

paul b. | First Impressions |
Clasificación:

the staff were very friendly and informative

TYRONE K. | Overall Experience |
Clasificación:

Very satisfied with the service received.

David G. | Overall Experience |
Clasificación:

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

Samantha S. | Reservation |
Clasificación:

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

BILL M. | Reservation |
Clasificación:

Great service!!

Rukia A. | Overall Experience |
Clasificación:

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Andrew M. | Overall Experience |
Clasificación:

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Theresa K. | Overall Experience |
Clasificación:

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Sonya M. | Overall Experience |
Clasificación:

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Jura A. | Overall Experience |
Clasificación:

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Christopher D. | Overall Experience |
Clasificación:

Very friendly and helpful staff. Great experience. Thank You!

Pamula/John T. | Overall Experience |
Clasificación:

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

CHESTER B. | Overall Experience |
Clasificación:

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

jim s. | Overall Experience |
Clasificación:

Not nearly enough help. Long line and wait time to check in.

charity l. | Reservation |
Clasificación:

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

lex j. | Overall Experience |
Clasificación:

There is always a long line in the office; service takes a while.

Andrew M. | Reservation |
Clasificación:

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. I highly recommend their services.

Eric G. | Overall Experience |
Clasificación:

U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Thanks.

Susanna P. | Overall Experience |
Clasificación:

Very friendly and helpful staff.

BILL B. | Reservation |
Clasificación:

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

Noah B. | Reservation |
Clasificación:

awesome team in portland

Jeremy A. | Overall Experience |
Clasificación:

This U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.

LAURIE L. | Reservation |
Clasificación:

After I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!

PHIL L. | Overall Experience |
Clasificación:

The only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Thank you

TREVOR B. | Overall Experience |
Clasificación:

The check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.

Sean W. | Reservation |
Clasificación:

The lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.

lee h. | Overall Experience |
Clasificación:

Great Experience

Andrew P. | Overall Experience |
Clasificación:

Staff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.

Trever A. | Overall Experience |
Clasificación:

Use any where else

George M. | Overall Experience |
Clasificación:

very nice and affordable price

JUDITH K. | Overall Experience |
Clasificación:

This facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!

Gavin T. | Overall Experience |
Clasificación:

Access to indoor storage area for longer hours would be helpful.

Damian H. | Overall Experience |
Clasificación:

I was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.

Codi P. | Overall Experience |
Clasificación:

I always appreciate the experience with this store.

ellen d. | Overall Experience |
Clasificación:

Have used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.

brandon d. | Overall Experience |
Clasificación:

Worst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.

emily m. | Overall Experience |
Clasificación:

The staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or

David G. | Overall Experience |
Clasificación:

I found the area to hot and many homeless people watching me. I felt it was not safe.

John M. | Overall Experience |
Clasificación:

Maybe a little more help at service counters during busy times

dennis h. | Overall Experience |
Clasificación:

Friendly, helpful owner. Erich, was very helpful too, thank you.

Janet M. | Overall Experience |
Clasificación:

No comments

MICHAEL D. | Overall Experience |
Clasificación:

Keep up the good job and great attitudes!

Derek S. | Overall Experience |
Clasificación:

Everyone there was so helpful and nice!!!

Jane M. | Overall Experience |
Clasificación:

Jeremy was friendly and efficient!

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