Customer Reviews for U-Haul Moving & Storage at Royal Windsor

11,212 comentarios

2700 Royal Windsor Dr   Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

(905) 823-9320

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 823-9320

2700 Royal Windsor Dr
Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good experience. Professional & polite staff. Vehicle was clean and in good working order. ¡Gracias!

MARKB W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maram Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

Staff very friendly and competent. Truck and storage unit very clean

JOY D.  |  First Impressions 
Clasificación:
5.0

Ok

JOSE A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joao A. 
Clasificación:
4.0

Receptionist could have been a little more engaged. She was just going through the motions.

NINO S. 
Clasificación:
1.0

The mobile check in was terrible. We had to talk to more then 8 people. We kept being transferred and we had to call for assistance every step of the way. It was ridiculous and extremely frustrating. We arrived early to retrieve the truck but still was one hour and a half late getting a truck. We had to drive to another location because they did not leave a key for us . Absolutely unacceptable. Our reservation was originally booked for a one way pick up but when confirming the reservation beforehand they said it wasn't possible and our only option was to do pick up and drop off at the same location. I was given no explanation as to why this now wasn't possible. So this was not supposed to be our move day experience and we already had to rearrange plans a day before . We then hit many obstacles the day of because we got our truck extremely late, all on the fault of Uhaul. We had many people waiting on us, who came from 3 hours out of town. I am extremely disappointed. At this point I am very hesitant to ever recommend Uhaul services to others and do not recommend the online check in. For covid purposes we wanted to choose this option. But the hassle it provided on an already stressful day.. it was not worth it. The second location we had to go to, we had to go inside and talk/register with employees so we did not get the benefit of limiting contact with others.

Ron F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshall B. 
Clasificación:
5.0

It's a great 👍 service..thank u u-haul

VIMALANATHAN K. 
Clasificación:
5.0

My second experience renting Uhaul truck wasn't as good as the first one. I lost 2 hour moving between three locations to finally get my equipment. My location had changed and the second one didn't have the truck it was supposed to have. The third location was great. Overall the experience was ok.

valdeir A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

staff in the yard were very helpful, both at pickup and drop off

michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYEDAHMED R. 
Clasificación:
5.0

Outstanding customer service. Thanks!!

DAFYDDRHYS W. 
Clasificación:
4.0

Vehicles should be rented with a full tank of gas. My moving truck only had a quarter tank, last thing I want to do when picking up a vehicle is to go get gas right away.

MICHAELG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ovidiu A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

Excellent customer service, 10 out of 10

AMANDACAROLYNMAR G. 
Clasificación:
4.0

Thank you for your help. The only comment is it would be helpful to have the truck gas tanks full when picking it up to save a stop. I also at last minute hired, Shu, one of your movers and he and his partner were great got my small job unloaded in good time. Very careful and helpful. The team at the uhaul office were helpful and pleasant. Thank!

KAREN F. 
Clasificación:
5.0

Nothing everything went great!!

RICHARD P. 
Clasificación:
5.0

Easy rental from start, pickup, to return, and payment. Would definitely use your services again, and recommend you!

KELLY M. 
Clasificación:
3.0

Cashier was not sure what he was doing. Link sent to phone not working , was not able to do vehicle check. Was told to take pictures of vehicle they are time stamped, good enough.

John O. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATARINA V. 
Clasificación:
2.0

The returning process after hours. The online app was not working. Even when I finally got someone on the phone after an hour standing in the cold, it was not working. There was no box anywhere to drop off the key. The lady on the phone was working with me trying to figure out how to return the key and she finally gave me a combination to a locked box in the front to leave it there. I guess I would say just the returning process after hours needs to be improve and made more user friendly. Put a visible box to return the key, and make the app more user friendly. I am a programmer and it was hard for me to do this. I'm not sure how an older person with not technology knowledge will be able to do this. The lady on the phone was extremely helpful.

BELISARIO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLANRICHARD P. 
Clasificación:
5.0

All great

SANDRO D. 
Clasificación:
3.0

Would have been nice if the vehicle had not been left with an eighth of a tank of gas. The online check in process is no quicker than doing it via staff, and involved more standing in the cold.

Martin S. 
Clasificación:
4.0

Good service, clean truck, no hide cost, this location has a good management, it's better than location

Lin C. 
Clasificación:
5.0

Kailash provided excellent help and service.

Fraser C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

YASER N. 
Clasificación:
4.0

Service was fast and renting was cheaper than hiring movers

NIROSAN J. 
Clasificación:
3.0

Make sure the equipment purchased made it into the truck and that if it doesn't that when the customer asks for the charge to get removed from the bill it does and they don't have to call the next day to ask for refunds ;) but all in all staff was really pleasant and very helpful- thank you

ELEACIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNER O. 
Clasificación:
5.0

Thanks for everything going to customer service

HAFEZBELALMAH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANJAMESGRA S. 
Clasificación:
1.0

Better communication I am very sad In 2021 poor customer service

salih M. 
Clasificación:
5.0

Customer service is amazing. Keep it up

ALBERTOABINES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis A. 
Clasificación:
1.0

This is my third time renting from here . The condition of vehicle is atrocious as like before . I rented 20 ft truck and requested for low mileage truck, they didn't have any , i was offered 26 ft truck, I took that and it was vibrating all through my drive. The tires are bald with no traction . I think MTO should pass these truck before putting these truck on road to avoid danger to life. When I returned the vehicle the agent told me I should have asked for round Tripp to save $100. Surprisingly I was checked in by the Same agent and it was clearly told that I am returning the vehicle to the same location. I was charged $400 for doing 200 Miles which doesn't make sense. I will be reporting the condition of the vehicle to MTO

AMRINDER T. 
Clasificación:
1.0

Employees are very bad image for your company. I don't even want to do business with Uhaul because of the staff at that location.

AMMAR Z. 
Clasificación:
3.0

I used 10 hours and was charged double fees, did not find how long time the price 19.95 for. No keys drop off box, I have to send the back to u-haul again next morning.

Yingping Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHJ H. 
Clasificación:
5.0

Nothing more Branch team did great Thanks so so much for the lady who helped me

WASSIM D. 
Clasificación:
5.0

Great experience. Thanks!

DANTEA S. 
Clasificación:
5.0

This was by far the cleanest storage area that I have utilized. Access was good, place was pristine, staff was friendly and attentive. Highly recommend.

Jason B.  |  Overall Experience 
Clasificación:
4.0

Keep up the good work.

ROBERTG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
5.0

I have used other locations, but this one is not only the best: it is still striving to improve.

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAROSLAW H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESM E. 
Clasificación:
3.0

The lock box was not easy to open, the whole system was a bit complicated, and expensive.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINH N. 
Clasificación:
5.0

¡Gracias!

Joshua W. 
Clasificación:
1.0

1. Uhail online was down when I tried to pick up the truck. Wasting at least 10 m. Keep getting msg the session had already expired. 2. Was told the truck was parked somewhere in the back. It was time consuming to find the truck as the truck ID was blocked by snow. And when I found the truck it was blocked by parked car. So I had to redo the whole process again. Wasted at least 30 m getting the truck 3. The truck had no washer fluid. Very unsafe. Very hard to drive it during snow. Had to stop and wipe the windshield a few times while driving the truck. 4. When returning the truck I keep getting kick out when trying to do it online. Tried at least 10 times without any success. Finally wait for another 15 to speak to uhaul rep. She showed me how to do it online as well with no success. Eventually I just emailed her the picture of mileage and gas tank. Spent at least 1 hour when returning the truck In general, very bad experience. I m thinking twice renting a uhaul truck. I should be compensated for such inconveniences.

SIEKLIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELR G. 
Clasificación:
3.0

Everything went super smooth. I noticed the employees looked and acted like it was an inconvenience to them I was there. This happened both when I picked up a truck and dropped it off. Other then that I and very happy with my service from Uhaul.

CHARLESELLIOTT I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIUSN P. 
Clasificación:
3.0

Fort disk assessment was very not acceptable way

Mohamed E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO B. 
Clasificación:
5.0

No complaints whatsoever. First time using this location, and it was a pleasure.

VASILIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORISE C. 
Clasificación:
5.0

I rented a 6 x 12 Enclosed trailer. From the booking process over the phone to the pick up and drop off, everything was very smooth. No issues at all. The trailer was in excellent condition, nice and clean. The way everything should be! I will definitely be returning to this location!

Brad K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRSTIN K. 
Clasificación:
4.0

The cube van I drove had non adjustable side mirrors and made it a hassle when checking left

SAHEL U. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODRIGO D. 
Clasificación:
4.0

Parking is lacking

Martin M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
4.0

Everything was great until I returned the van. Then a girl at the counter (not the one that looked after me at check in - or ultimately check out) but a girl behind one of the desks - starts saying with a horrible attitude. Did you do this, did you do that - we can't do anything until you do this or do that. It wasn't what she said - it was the condescending tone. Thank goodness the original girl completed the process.

MICHAEL O. 
Clasificación:
1.0

To make sure the equipment is available at the time email notification states it is. Also spent far too much time waiting for the employee to have the 'accomodation' price sorted out. Tried charging me full amount and would be re-imbursed at a later date. Very poor customer service. Unfriendly staff also. I didn't appreciate being asked if I wanted a proper mask rather than the scarf that I am physically only able to wear...none of their damn business.

TRACEY-JANE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
5.0

Everything is working fine.

SORIN N. 
Clasificación:
5.0

Availability & fast

NGHIAVAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALI A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nassem S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene M. 
Clasificación:
1.0

Giving me the ability to think I can book a one-way trip a month in advance, and then calling me 24 hours before my reservation and stating that the location does not offer one-way trips and regurgitating some scripted response about how I booked a commitment and not the actual truck or whatever when I asked why, is a horrible business model. Acknowledging that I am not actually confirmed for the rental the day before, if the location does not offer one-way trips at all (which is what was communicated to me), there is no reason to give me impression I might be able to book one from that location in advance. It ended up forcing me to leave at 4:30am the next day to return the truck to the original location on-time and costing me $100 more in fuel when I could have gone to a competitor instead if you don't offer that service from that location. In hindsight, I should have left the truck in the middle of nowhere and disputed any additional charges you added for not returning it to Mississauga. Congratulations, I guess I am a sucker. In the event you actually care, as a repeat UHaul customer, I will never use Uhaul again based on this experience.

ALEXANDER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHYA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

harsh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
4.0

The truck was in bad shape. Gears was not shifting properly and shocks of truck were very bad.

Muhammad Yousaf L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pawel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEND Z. 
Clasificación:
1.0

Wrong gas recorded. I have the photos to prove it. Didn't care to leave the office to show me the truck. Had to go find it myself, didn't tell me the number I'm looking for is not a license plate but a number on the top of the truck. Redid my reservation to end at 10pm instead of 24hrs

FADIADEEB D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
1.0

El cliente no dejó un comentario.

FREDERICO MANUEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM K. 
Clasificación:
4.0

The two ladies I dealt with were very busy with people in the parking lot, phones and everything else. The lady at the counter (didnt get her name but she had a necklace with ashley on the pendant) was nice and efficient. Got an email receipt too. Thx guys.

NATHAN R. 
Clasificación:
3.0

The poor souls who work here all have zero personality I rent here once a month x 3 years and they never recognize me a regular client.

KENNETHJ JR J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erich F. 
Clasificación:
1.0

My vehicle pick up location was changed 4 times. Saturday morning I arrived to pick up the truck for 9am. After waiting in line for half an hour, I was told the truck was not there and had to go to another location on the other side of Mississauga. I received a text from Uhaul after I was told this in person, telling me of the location change. Once at the new location, I had pre-booked 2 dolly's for the move. I was informed that they were all out, and it was a first come, first served thing. Also, booked a one way trip originally, After all of these location changes, we were told we had to bring the truck back to the same location. Overall, very poor customer service, with a lot of wasted time and money. Left a bitter taste in my mouth about Uhaul!

FRANCIS W. 
Clasificación:
2.0

Cleaning is unacceptable for a rental vehicle. The service provided by employees is even worse. I do not believe that a company of this size does not qualify its employees for quality customer service, bad experience, this is the last time I come to this service point.

PAULO F. 
Clasificación:
1.0

El cliente no dejó un comentario.

MOHAMEDNOUR E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C. 
Clasificación:
4.0

No complaints

DARRYL B.  |  Overall Experience 
Clasificación:
4.0

A nail punctured my car tire at the facility

ali c.  |  Overall Experience 
Clasificación:
1.0

Poorly organized. My reservations are never right awful customer service. Rude and everyone looks miserable working there. Don't think I'll be back

Tara N.  |  Overall Experience 
Clasificación:
3.0

Staff are just very apathetic-- they will help when you ask but seem supremely bored and irritated to help.

Kathryn D.  |  Overall Experience 
Clasificación:
5.0

Only thing I don't like is anything's no asking me to upload my ID. I don't do anything like that EVER I like to deal with the fine people you hire

LINDY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONOVAN G.  |  First Impressions 
Clasificación:
5.0

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

ROBERT K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick C.  |  First Impressions 
Clasificación:
5.0

Staff were great!

lisa a.  |  First Impressions 
Clasificación:
4.0

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Hugh L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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