Comentarios del cliente para U-Haul Moving & Storage at Roper Mountain

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Roper Mountain

Grado total:

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Art M. en

Grado:

Release my money!!!!!!!

Steven S. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

William D. en

Grado:

El cliente no dejó un comentario.

Helene A. en

Grado:

Jeffrey was very helpful after my initial reservation at a non-UHaul location was not transferred properly. Was able to rent their last truck on the spot and checkout was a breeze!

Jose R. en

Grado:

El cliente no dejó un comentario.

Cody B. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Entry/exit is extremely difficult

Susan R. en

Grado:

El cliente no dejó un comentario.

Cristina S. en

Grado:

I think it SUCKS that I was charged a $20 fee for returning the truck 30 minutes EARLIER.. The actual place and the employee was fine. I was in a Bind at the time. If addy all possible I'll NEVER use U haul again. I drove from Tx to Greenville and my tuck broke down. I was sick on Lafayette Louisiana for 10 exiting to get a new. Not ONCE have they tried to compensate me for getting to my destination an entire day late!!!! I'd like to heat something from you all. It's still on my file with uppit all I'm Sure. Cristina Sampson (832)264-4220

Kevin R. en

Grado:

Overall very easy pickup and drop-off

Daniel M. en

Grado:

The truck I received was in very poor condition. Alignment or other front end issue caused it to follow groves in the road surface making it difficult to control at times. If time permitted I would have taken it back and gone elsewhere. Also I was charged more for additional equipment than what was quoted.

Larry Y. en

Grado:

Great experience. Will use again when needed.

Tamika P. en

Grado:

I was charged an extra fee for no reason and will be disputing this

Christopher T. en

Grado:

Very displeased. Was horrified to find i had been charged for 2 days rental after only having equipment LESS than 24 hrs. Uhaul rep did not explain the process clearly and in fact was extremely rude and unprofessional upon return and learning of the extra charge. I will do everything in my power to never use uhaul services again.

Gerard M. en

Grado:

El cliente no dejó un comentario.

daniel B. en

Grado:

El cliente no dejó un comentario.

Stephanie F. en

Grado:

El cliente no dejó un comentario.

Davis B. en

Grado:

The pickup location was friendly, helpful, and well-maintained.5 stars. However, the pickup location was not the same as what I selected and what my emails said. I was supposed to pick up the truck at 39 Fairforest Way. Upon arrival, the location was closed, and the UHaul App was directing me to this new location which does not appear in any email or paperwork received from UHaul until this point. I wasted 20 minutes driving across town on an already busy day. I will likely not consider UHaul in the future to avoid this happening again.

Gary M. en

Grado:

Very helpful and offered sdvice

Gregory A. en

Grado:

Nothing - great experience

Andre V. en

Grado:

El cliente no dejó un comentario.

Zachary S. en

Grado:

you guys were great!

Jim B. en

Grado:

Lisa was awesome. She was able to get us the climate controlled unit instead of the non-climate unit that was reserved for us my mistake. She was most helpful and you can tell she loves her job.

Jean L. en

Grado:

I called from another UHaul location which had unexpectedly not opened in the morning, stranding about 20 people. (my main concern was that the staff was ok) I called Lisa at Roper Mountain UHaul and she was on it immediately. She had a truck, and her "we'll fix this" attitude made me feel completely reassured. She had already called the district manager to check on the other location that hadn't opened. And after she made a new reservation for me she made sure my first one was cancelled. I'd recommend Lisa any day. She's knowledgeable, confident, "on it" , and friendly. Thanks Lisa!

Jay I. en

Grado:

El cliente no dejó un comentario.

Scott F. en

Grado:

I was charged for a full day, but was only allowed to use the vehicle for 4 hrs because of store hrs. After hours drop-off wasn't an option at this location. The lady running the place was rude and unprofessional as soon as I walked in, seeming to not appreciate having a customer on a Sunday. She saw one look a my GA license plate and started making angry assumptions rather than asking polite questions as to my intentions with the vehicle. I paid extra for the insurance for a simple 4 hrs, and after moving in extreme heat and dumping the furniture on the lawn so I can run the truck back, she needed me to sweep out the truck. I had furniture sitting outside in the weather waiting to be loaded up 2 flights of stairs. It seems the insurance could have covered the sweeping since I had paid for a full day of truck use. I will not be using this location again!

Daniel W. en

Grado:

Very pleasant experience and nice pickup truck as well.

Mary M. en

Grado:

El cliente no dejó un comentario.

Austin M. en

Grado:

Lisa was fantastic!

India D. en

Grado:

So helpful in a fast move from Florida! When the place national U Haul had told us to drop off truck and transport turned out to no longer work with U Haul, we were referred to a place nearby! Thanks!

Stacy P. en

Grado:

Lisa was very friendly and helpful. Overall the experience was wonderful.

MIKE O. en

Grado:

Well run facility. Very helpful friendly and professional staff.

David K. en

Grado:

Great experience and very friendly and supportive Team

Michael K. en

Grado:

When I rented storage unit, was very dirty inside. Bathroom wasnt very clean. The rest was ok.

Debbie P. en

Grado:

From the time I moved in, over 2 years ago, Lisa has been AMAZING to work with! I would recommend people to this place because of her customer service, for sure! Thanks!

Joseph S. en

Grado:

While he manager was very nice and helpful, it was very disappointing that I could only have the truck for half a day. I had called the general service number two days prior and was told I could return it after hours, but later found out that I had to return it by 3:30. So in the end, I wasn’t able to move everything I had planned to move.

Kenneth T. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

Leeshay W. en

Grado:

Stellar service

Craig R. en

Grado:

Good enough.

Jose F. en

Grado:

Good place

Ryan T. en

Grado:

The humidity levels in the building were far too high to be considered "climate controlled". Calls that rollover to the corporate office are hands down the rudest and least helpful customer service

Laurie G. en

Grado:

No one was there when i came back to return the truck

Sonja B. en

Grado:

El cliente no dejó un comentario.

Tara P. en

Grado:

Helpful

Demetres B. en

Grado:

Easy access and they are very organized!!

Nancy G. en

Grado:

Lisa did a great job assisting me!

ronald h. en

Grado:

When I reserved a 5 by 10 there were 2 spots in the building the rep took me to both An no luck was place outside she was unaware no inside storage for bikes so I suffered and billed no help mgt

Hannah S. en

Grado:

Lisa was so amazing. After having a horrible day moving across states and running late, Lisa made it so easy to rent a unit and get moved in. Best customer service experience I've had in a long time!

Cristina R. en

Grado:

Bobby is the best!

BAILEY P. en

Grado:

Manager was excellent, professional,helpful and explained everything to me a great Employee and representative for U-Haul!!!

Greg s. en

Grado:

Lisa was amazing to work with. She personified what great customer service should be. She went out of her way to assist me and it was much appreciated. Lisa is the absolute best!

CATHERINE A. en

Grado:

Friendly and helpful staff. Secure premises. The best storage experience I have ever had.

RHONDA W. en

Grado:

The only comment I have is the space is extremely tight to drive a vehicle through to get to the back units. There are many signs of evidence where others have hit walls and barriers due to this.

CLAUDIA Z. en

Grado:

Lisa was very nice all time with me with any information.Thanks!

ED S. en

Grado:

The team at the Roper Mountain location represent UHaul exceptionally well. They always went above and beyond to offer exceptional service.

Cristina R. en

Grado:

Great staff. Great service

David W. en

Grado:

Lisa is a huge asset to the UHaul Company. A very clean and secure facility.

NOLAND M. en

Grado:

I left because U-Haul would price match a competitor's unit price. There are many new storage facilities in the area now. In fact one is around the corner from this location. Bobbie and her staff best

Gene D. en

Grado:

Very warm 3 hr drive and the A/C was not working.

Kim K. en

Grado:

Overall, I had a great experience. Staff was helpful, facilities were neat and nice. I felt comfortable leaving my stuff there.

Shelly P. en

Grado:

Holly was very professional and friendly. The gentleman at the Spartanburg location helped me in securing 2 large units in Greenville. Thanks to both employees.

Carol M. en

Grado:

Friendly staff, clean facility

Grace S. en

Grado:

I rented the unit which was A527, there was no fifth floor and by the time I found the unit two weeks after earning it, it had a lock on it with a “customer ready” tag. It was after hours and no one a

john c. en

Grado:

A great experience for our belongings!

tammy s. en

Grado:

I rated my experience excellent because it was great except for moving out. We weren't able to get someone to close out our account in a timely manner. They said they were short on staff.

Lenorr B. en

Grado:

5 months very clean and secure facility . Last day 10/12/2018 Darius was very helpful with closing out account. Excellent auto pay system as well.? Thank you 24 Roper Mountain Facility. LB #259😉

Teresa M. en

Grado:

Staff is knowledgeable and friendly. The location is ideal.

MICHAEL G. en

Grado:

After renting a unit for 16 years the time came to finally move out the items in storage. I wasn't able to get by the office to pay the final bill until the 9th and wouldn't prorate the rent. :-(

JOHN P. en

Grado:

It has always been a pleasure through out the years of using your facility at Roper Mountain. Thank you.

tammy s. en

Grado:

Great experience! Friendly and professional staff.

Peggy-Kenneth A. en

Grado:

Still waiting for store manager to call me in regards to my storage reservation.

COURTNEY M. en

Grado:

1) your costs are above all others. we now have one twice the size for less than $20. more than what we paid at u-haul 2) the traffic at the Roper Mtn facility is AWFUL getting in and out

VALERIA C. en

Grado:

Lisa was extremely helpful and efficient. I worked with her from long distance and my daughter went in to see her. Great job

MICHAEL A. en

Grado:

Facility is nice, staff is great, hours could be longer for standard access though. I only moved out due to price, I was able to get a larger unit for less cost next door at Extra Space.

Erika V. en

Grado:

I loved the experience of working with them . They were ver y nice and helpfull.

KEVIN W. en

Grado:

The facility itself is fine, very clean and secure. However paperwork is not their strong point. I had problems on move-in and move-out. Otherwise no complaints.

Merle R. en

Grado:

The staff was very helpful and Friendly. Facilities were very clean. Thank You Merle

CLIFTON A. en

Grado:

Very very Nice all the way around

DONALD W. en

Grado:

N/A