Customer Reviews for U-Haul Moving & Storage at Rockrimmon

2,413 comentarios

455 E Woodmen Rd   Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

(719) 722-2296

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(719) 722-2296

455 E Woodmen Rd
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very helpful

Thomas M. 
Clasificación:
5.0

Very easy experience renting storage from Uhaul. Facility was clean, easy to access, and usually not too busy. Thanks for a great experience!

Nicole F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
4.0

Make sure all information on dimensions are present on website. Rented a utility trailer dimensions didn't annotate that the width of the gate was less than the width of the trailer, my cargo was too wide for gate but would fit the trailer width-frustrating!

Bob B. 
Clasificación:
4.0

The people were amazing. I was told the van had just been repaired recently and found shattered glass in the rear cargo area that I had to clean out. Also there was something off because the van tended to drift and shake at highway speeds. Upon return the workers were busy handling a slew of customers so I tried to do the online return which did not work because it wouldn't allow me to take a picture of the odometer.

Stephen B. 
Clasificación:
3.0

I have 2 problems with my rental experience. First, I tried to make a reservation 3 times in Monument, CO. Each time Uhaul took the reservation but proceeded to move my reservation to Colorado Springs. No, this was not last minute. The last time, it was moved a week in advance. I think that is a poor practice with per mile charges and high gas prices. Second, I felt like Uhaul's new policy of actually contacting a secondary number is obtrusive. It's just bad policy to punish the 98% who do the right thing for the 2% who do not. I have a long history with Uhaul. I do not like this policy. Poor policy by weak management. It's as simple as that.

Kyle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin L.  |  Overall Experience 
Clasificación:
5.0

During this busy season, they went out of there way to make my qon-way trailer rental work. Very professional.

Allen F. 
Clasificación:
5.0

Gmc truck needs to be replaced but staff is great

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

My rental was originally made to be picked up and was confirmed for another location. The DAY before I was to pick up the truck I was informed the truck was not available and I would need to drive 17 miles to town vrs. 1 mile from my home to obtain a truck. This therefore added 32 additional miles to my cost. The only answer I got was that it wasn't available and did I wish to cancel the reservation. This was a disaster! I felt that I was now at the mercy of Uhaul. Had I not needed to get the things moved from my home and I had two movers hired and would have been charged for their time if I was to cancel I had no other option but to drive the extra distance and pay the gas and mileage. I hope this is not the way you treat all your customers. (although I was told this happens all the time and that this is just policy) I'd like to know what that policy is. I certainly would not treat my customers that way.

Lori V. 
Clasificación:
1.0

You guys cudgel my credit card 2 times and when i canceled the same day you only refunded me one time

CANDRA T.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful

Alan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES RAGER C. 
Clasificación:
5.0

Very nice and clean facility. Devin did a fine job signing me up.

Todd S.  |  First Impressions 
Clasificación:
2.0

I accidentally put 1/4 of gas EXTRA in my truck, bc the pump got stuck inside the gashole of the truck. I thought maybe they'll discount my rental due to this. I didn't ask for a gas discount, but a rental discount since I gave them EXTRA gas at $5 a gallon. I was told Uhaul doesn't do discounts at all, the price is set and Chris, the manager didn't have the ability to discount me. He kept telling saying, "so this is a pump issue, not a truck issue. I can't give you a discount." What started off a good day, ended crappy and I will not use Uhaul again bc of this. And I'll tell everyone what happened. I've NEVER HEARD of a manager unable to discount anyone, for anything. The situation could have gone differently. But the simple, "non-caring" attitude is what really upset me. Poor handling and quite frankly, if it is all true, poor business ethics behind Uhaul.

Katrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne K.  |  Overall Experience 
Clasificación:
5.0

Chris is awesome

Mark R. 
Clasificación:
5.0

An extremely helpful and courteous staff. The GM and the staff on location assisted me through my rental process. Great team!

Jacqueline R. 
Clasificación:
5.0

Friendly customer service.

Craig H. 
Clasificación:
5.0

Great service!

Mark R. 
Clasificación:
2.0

Have your drop off attendants be more careful. When dropping off the truck, I still had my bicycle leaning against the truck so I could ride home. Unbeknownst to me, the attendant got in the truck and drove off, and my bike fell. I could've been killed because the attendant did not even check around the back of the truck before driving off.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy T. 
Clasificación:
4.0

We hope that they can give us discount in someday . Smile..

ELIZABETH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john G. 
Clasificación:
5.0

I would like to thank Chris for an amazing job with helping us to find the right storage. Chris was very helpful and professional... Aslo I would like to thank Chandler for helping locate the storage unit, he was very nice and friendly.

Marie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre S. 
Clasificación:
5.0

Everything was done in professional and courteous manner. Everyone was polite and helpful. We picked up our truck on a holiday which was more impressive.

Jeff T. 
Clasificación:
5.0

Wonderful I mean wonderful

Francis H. 
Clasificación:
5.0

Nothing! Perfect!

Cary T. 
Clasificación:
5.0

Staff was very professional and thorough.

Andrew H. 
Clasificación:
5.0

Chris did a great job!

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah W. 
Clasificación:
5.0

Outstanding service and staff, person who handled my reservation was excellent. Best experience I have ever had at a uhaul.

Andres O. 
Clasificación:
5.0

Jake was amazing! He had the equipment when promised, it was clean and ready to go! He was professional, polite and has made this location my go to always. Thanks for a great experience Jake!

Jacqueline F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis K. 
Clasificación:
1.0

Scott Kelver from Pueblo CO was the most helpful person and got us a truck. What happened between the communication of UHaul and the pick up of my truck???? I made the reservation with UHaul directly, watched the tutorial video in picking up a truck with a smartphone. Nothing worked. What a stressful situation. NEVER AGAIN.

Sherri G. 
Clasificación:
5.0

Superb customer service, easy out and in, well maintained equipment

Keith F. 
Clasificación:
5.0

I've never had fun renting a uhaul before but the staff here was so kind and jen was rather funny actually. This was the best uhaul experience we've had from check out to check in.

mathew F. 
Clasificación:
5.0

I couldn't ask for a better experience!

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doga D. 
Clasificación:
5.0

I was a walk up reservation. They were very friendly and accommodating. Scheduled me in between two reservations. All worked out. Friendly, helpful staff.

chuck G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley P. 
Clasificación:
5.0

The trailer I rented could have used a better tie down system

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Great service!!!

Kyle G. 
Clasificación:
5.0

Everyone one was so helpful, and we love our angel Grady!

danielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill P. 
Clasificación:
5.0

This location is perfect and provided the best/smoothest uhaul experience I've ever had by far.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma S. 
Clasificación:
5.0

I had to wait about 30 minutes while trailer had a couple of inches of dirt removed from inside it.

Mark J. 
Clasificación:
5.0

Jason at Mountain Shadows location was great! He refunded an extra day charge we got from May 19. Thanks Jason!

ALEXANDER M. 
Clasificación:
2.0

The process to actually rent the vehicle seemed EXCESSIVE, to say the least. Had to call another party to verify that I could rent the trailer, AND had to take an actual picture in addition to the drivers license. ALL that for a 1.5 hour rental of a call trailer. That is beyond excessive and extremely invasive. I will NOT rent another uhaul from that place ever again.

Chaitanya M. 
Clasificación:
5.0

Perfect

Frederick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cori G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY V. 
Clasificación:
5.0

Great service; efficient and friendly. Our first uhaul experience and they made it seamless. If I ever need a uhaul again, I will definitely be back to this location.

Madeline Z. 
Clasificación:
5.0

Devin was great

Eric D. 
Clasificación:
5.0

The entrance was not very well marked. An additional sign may be helpful.

Katelyn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris S. 
Clasificación:
3.0

Truck lights kept breaking falling through dash. Light would not turn on at times so I couldn't drive it Other times couldn't turn off lights Battery died. Stranded. Unexceptable

CINNAMON L. 
Clasificación:
5.0

Dump the time wasting sales pages for on-line reservations. Annoying and inefficient.

Larry W. 
Clasificación:
5.0

They were busy on a Sunday morning. But I was in and out and on my way with my reserved car hauler in no time.

Tale K. 
Clasificación:
5.0

This is the ONLY location I would recommend. Also your 800 numbers are worse than worthless !!!!

Lonnie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teddy R. 
Clasificación:
3.0

It was reported to them as having no air conditioning and no reparations were made to compensate for the extreme discomfort.

phillip M. 
Clasificación:
5.0

I have dealt with many U-Haul locations over the years. This was the most professional, friendly, and efficient group I have ever encountered. I will be going back to this location again soon for my cross-country move.

Jason G. 
Clasificación:
5.0

The employee who helped me, Jake, was fantastic and made the process easy, fast and professional. It was the easiest part of my moving trip.

Tyler L. 
Clasificación:
5.0

Great attention to detail. Good clarifications of the rules and regs.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

From the 1 800 reservation, pick up, and drop off, everything went super smooth and it was the most quick and easy process I've done in in years. I've used uhaul many times with military PCS moves. Special thanks to to the guys who helped hook me up and disconnect the trailer. They spent extra time fixing a busted fuse and don't and knew exactly what to do. For corporate,I strongly recommend sending a note to the team that helped me. that includes the 1 800 service agent that made the reservation in 7 minutes. Please contact me for further kudos. Happy customer Dave 210-896-1731

David W. 
Clasificación:
1.0

I made a reservation on their website, entering all information, and being approved, with equipment waiting for me. Stood in line for twenty minutes behind one customer, while the agent chatted with him, and the other agent did nothing. When it was my turn, the agent asked me all of the questions I had answered on the website. Tried to sell me overpriced insurance, even though I had declined it already. I was in a hurry, yet it still took fifteen minutes to check in. I'll never go back to this place.

Joseph M. 
Clasificación:
5.0

The representative was great and Victor the check in representative was awesome on return

charles N. 
Clasificación:
5.0

Gracias

Antonio S. 
Clasificación:
5.0

Great experience, above and beyond service!

Greg Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron M. 
Clasificación:
5.0

Excellent customer service easy rental experience

Anthony I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raul V. 
Clasificación:
5.0

Good Customer service

Garry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

You have made the rental process so easy I can't think of another thing you could do. Thinking way outside the box, valet service maybe. 

Jackson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence W. 
Clasificación:
3.0

the rent via app was VERY slow and used the agent instead.

Gregg A. 
Clasificación:
5.0

This location is great. The young man that wrote me up was efficient, down to earth and just cool. The truck had 120,000 miles on it but still ran great and was a “clean” unit. U Haul everywhere is overall a good place to rent trucks.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
4.0

Overall good experience, staff were helpful and everything worked. The truck had a lot of miles and when the truck was empty, the sound of the rear door/truck bed was super loud and disconcerting, but they warned of this so it was ok

blake P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G. 
Clasificación:
5.0

Thank you, great service!

JOE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce B. 
Clasificación:
5.0

Very efficient and quick. Made drop off very easy.

Neil M. 
Clasificación:
4.0

The 15 ft van was pretty beat up but it got the job done. Check in and out was quick.

Austin L. 
Clasificación:
5.0

I cant think of anything. I called and 15 minutes later I was there and they had the pick up ready for me. Very efficient check out and check in process

DANIEL S. 
Clasificación:
5.0

Customer drop off excellent and quick

JENNIFER H. 
Clasificación:
5.0

They were very nice and helpful

Virgil H.  |  First Impressions 
Clasificación:
5.0

The only thing I would suggest is that patrons be made aware that after hours the large sliding door is not available.

Glynese N.  |  Overall Experience 
Clasificación:
5.0

Good experience.

Cherie B.  |  First Impressions 
Clasificación:
5.0

I walked into your facility real upset everything that could go wrong did. Jordan and Chris made the difference, I was given wrong info, the gas they quoted was wrong they scheduled me for the wrong location this all came from your store at 3105 N Nevada. But again Jordan and Chris at Woodmen corrected everything and I left a happy person Kudos for these two employees. They saved me a call to Corporate.

Victoria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

christine c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie C.  |  Overall Experience 
Clasificación:
5.0

All the staff was wonderful The facility was very orderly and clean

Virginia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aurisola R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G.  |  Overall Experience 
Clasificación:
5.0

I like the security this facility provides and the ease of parking and moving stuff into/out of unit. Highly recommend.

emily p.  |  First Impressions 
Clasificación:
5.0

The facility was excellent. Staff was always friendly and helpful.

Kathy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis C.  |  Overall Experience 
Clasificación:
5.0

Excellent service, friendly and helpful, great facility, great experience, Managers were outstanding.

Holly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle M.  |  Overall Experience 
Clasificación:
4.0

Smell if mold - carpets? Otherwise excellent!

Elizabeth H.  |  First Impressions 
Clasificación:
5.0

The staff are extremely courteous and awesome. I was extremely impressed the majority of the staff are men in the store is clean, organized, and has the highest level of teamwork I've ever seen.

Fanice R.  |  Overall Experience 
Clasificación:
1.0

The stress and inconvenience you guys have put me through are unacceptable! This was by far the worst experience i have had with any storage! The incompetence in your cooperate office are also very dissatisfactional!

PATRICIA K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie f.  |  Overall Experience 
Clasificación:
4.0

My move to a new unit went well, Tatem and Chris were a big help. Both very professional and curious, I really did little to help, the move took half the time I thought it would. Thank you so much, my woman and I appreciate all you have done. J.T.

John W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon C.  |  Overall Experience 
Clasificación:
3.0

I wasn't happy about having my storage unit moved. I was glad that I was able to stay at the same location. The movers were nice and very good at reorganizing but the move took 5 hours. Which was 2 hours longer than I was told that it would take. I was disappointed to have my furniture moved because inevitably there was some damage to the wood. Not sure when it happened, either when it was moved in or moved to new space. But every tim I move there is risk of damage, so I hope that I don't have to do this again. I'm glad to have 2 free months, but I hope you don't raise rates on me AGAIN before I move out completely.

Laura K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily H.  |  Overall Experience 
Clasificación:
5.0

The experience moving was a pleasure with Uhaul.

Donna B.  |  Overall Experience 
Clasificación:
5.0

Satisfied

NATOYA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH M.  |  Overall Experience 
Clasificación:
5.0

All of the staff were always helpful, and the facility is very nice being air conditioned and clean.

adrienne b.  |  Overall Experience 
Clasificación:
3.0

My uhaul truck was cancelled (due to lack of trucks available) so I couldnt move out before my month renewed. When I moved out 2 days later, I asked if I could get a prorated amount since uhaul cancelled my reservations. I was told to talk to the manager. So I called back several times and was never able to get ahold of Jen. I was told multiple times she would call me back, but never got any call from anyone. The facility was clean amd well kept but communication was non-existent from the manager when I needed help. All the other associates were nice and helpful. It was just frustrating to pay another month of storage when uhaul was the ones who cancelled my move in the first place.

Anna A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G.  |  Overall Experience 
Clasificación:
1.0

The fact that you won't guarantee a truck or made changes to u-box drop off locations at will was extremely inconvenient for me, especially since I was moving out of state. The U-Haul storage facility was all good but they don't pro-rate the rental so I basically paid $60+ for 1 week. There is zero reasons why they can't pro-rate. I also got different answers from different people about the equipment rentals and pro-rating the storage unit. I will never use U-Haul again (I went with Penske and had a much better experience).

Stephanie A.  |  Overall Experience 
Clasificación:
4.0

All things considered, it was fine. The 1-800 line, nor no phones should ring to the front desk staff. Handling in person customers should be priority. The parking lot needs to be cleaned, especially by the loading docks. The bathrooms are disgusting.

Don P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen K.  |  Overall Experience 
Clasificación:
4.0

N/a

Corinne D.  |  Overall Experience 
Clasificación:
1.0

The gentleman Shawn didn't know what he was doing, kept messing up the account and order, kept us at the facility for hours. I missed other appointments I had per that day, then having to go back and forth purchasing items, retrieving items because he did not know how to set up the account and save it, thus having to redo everything. He showed me the Storage and got plastic pieces stuck it in where it didn't want to lock had to contact someone to fix it. Then I received a phone call 8am to return a trailer I rented at 7pm for 24 hours stating it was over due, the lady that called me simply stated I will extend it and add stuff to my account that made no sense if Shawn and Chris told me the return time was 7pm the following day than to be harassed by someone not only calling my phone but my family members. Then I called back and asked her how did this make sense and she said for I told hold or that she would call me back because she had to assist other customers and never called back! Horrible service, horrible customer service, no military discounts available, waste of time, waste of taxing me everytime to purchase something additional after they forgot to mention a requirement of one item or another. I will not come back to this facility after this move. Disgusted.

REGINA S.  |  First Impressions 
Clasificación:
5.0

Anything and everything I needed for my move was right there. Jason and his staff were friendly and professional.

Mike C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginia C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherlyn C.  |  First Impressions 
Clasificación:
5.0

The staff was friendly The new manger Jennifer got me sorted and moved in with no issues. Overall pleasant experience.

D'ARTHUR L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy L.  |  Overall Experience 
Clasificación:
5.0

The team here are amazing! They provide fast, accurate service, everyone is professional, they're all nice and everything was on time! The storage and trucks are clean. It is so easy to rent from this place!

Donna H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RHONDA B.  |  Overall Experience 
Clasificación:
5.0

Everyone at this facility was professional, knowledgeable, friendly and caring. Even during change in management didn't prevent the staff from exhibiting a total teamwork mentality. When we were moving out Devin went out of his way to make sure the customer he was already helping had everything she needed and took the time to let us know he'd be with us to go over the move-out process and was available in record time so that we could be on our way. Excellent experience with your company via the team at Rockrimmon!

Sean E.  |  Overall Experience 
Clasificación:
5.0

The best customer service by far I’ve ever received being new to a state

dayahmad j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KASEY Lynne P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M.  |  First Impressions 
Clasificación:
1.0

I had 2 reservations for storage and the day I showed up they had nothing in the computer

MARK G.  |  First Impressions 
Clasificación:
5.0

Personnel were helpful

Robert H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D.  |  First Impressions 
Clasificación:
5.0

Easier than I thought! So convenient!

Raymond O.  |  Overall Experience 
Clasificación:
5.0

All the employees are very nice and very helpful. Nice clean indoor units and they offer dollies too for you to use at no charge. Great place to store your things!

RHONDA B.  |  Online Move In 
Clasificación:
5.0

Extraordinario servicio al cliente

MARC R.  |  First Impressions 
Clasificación:
4.0

Great facility! Will use again if needed.

Raymond O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna H.  |  First Impressions 
Clasificación:
5.0

Over the past month of using the storage facilities I've had occasion to request information or help from the staff numerous times. I've found the staff members I interacted with to be knowledgeable and thorough, while being pleased to help by providing all the pertinent information I needed. I was always greeted and acknowledged when I was waiting for them to finish up with a previous customer. I felt that the entire staff was there to make sure I had the most trouble-free experience. Customer service like I experienced with this U-haul staff is priceless. I wish more businesses and service providers were this well trained and committed to providing a top-notch customer experience.

Juan R.  |  Overall Experience 
Clasificación:
4.0

They were friendly and very helpful. The facility was well maintained and clean. Convenient location and hours. This is the first time I have ever rented a storage unit from Uhaul and I would definitely recommend them to anyone.

RHONDA B.  |  First Impressions 
Clasificación:
5.0

This is the BEST location I've ever dealt with. The team here was knowledgeable, courteous, patient and enjoyable while we were going through major moving drama.

Robyn P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachele A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocky S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  Overall Experience 
Clasificación:
5.0

All staff members working in 455 E Woodmen Rd Colorado Springs, CO 80919 are truly professional and courteous. They will always look on how to help the customer and make them feel welcomed. Soldier moving from Alaska to Colorado.

Joseph R.  |  Overall Experience 
Clasificación:
5.0

Great staff!!! Thanks, U-Haul 😃

jonathan c.  |  First Impressions 
Clasificación:
5.0

Gracias

Peggy Sue M.  |  Overall Experience 
Clasificación:
5.0

Thanks.

Stephanie A.  |  First Impressions 
Clasificación:
5.0

Very friendly

Don P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W.  |  Overall Experience 
Clasificación:
5.0

Very nice employees

Robert r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy A.  |  Online Move In 
Clasificación:
5.0

This and the other staff were super friendly and so helpful with the process of storage rental and dropping off a truck rental.

Michael L.  |  First Impressions 
Clasificación:
5.0

Great facility, helpful staff.

Colin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cherly w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM L.  |  First Impressions 
Clasificación:
5.0

Chris has excellent customer service. The facility is conveniently located, clean, temp controlled, and offers free carts to help move which made things easier.

Dean T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R.  |  First Impressions 
Clasificación:
5.0

Great customer service...really like that team. They so to really well together.

Donald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver T.  |  Online Move In 
Clasificación:
3.0

Only thing is that it is 78 degrees in there and I was sweating my tail off! I think that is too hot for people moving in and out.

Kathy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis r.  |  Overall Experience 
Clasificación:
5.0

Competent, friendly, and very helpful staff. Very clean facility

Damian W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron h.  |  Overall Experience 
Clasificación:
5.0

The staff was so friendly. The facility is wonderful.

Yvette G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Audra B.  |  Overall Experience 
Clasificación:
1.0

They don’t watch anything they are rude and apparently let anyone in to break off your lock and put a new one on!

KIMBERLY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B.  |  First Impressions 
Clasificación:
5.0

I used the Academy Blvd facility in the past and they referred me to the Tiffany Square facility when they couldn't provide the storage size I needed. Very helpful and a much more convenient location for my current needs.

Jillian L.  |  First Impressions 
Clasificación:
5.0

Jason and Dre are amazing! They explained everything thoroughly and made sure we knew how to operate the system. They checked in on us a number of times as we were unloading to make sure we were doing okay. Jason even backed the trailer into the unload spot for us! Very happy with this Storage Center.

Sylvia K.  |  First Impressions 
Clasificación:
5.0

The man that checked me in was exstreamly helpful.

CLIFTON M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky F.  |  First Impressions 
Clasificación:
5.0

The management and staff are friendly and professional. Jason helped me with a climate controlled storage unit that fit my needs perfectly. Moving carts provided by the facility made moving my things in easy. The building is secure and that makes me feel like my things are safe there. I would definitely recommend this U-Haul storage facility.

Mike C.  |  First Impressions 
Clasificación:
5.0

Great customer service!! The facility is very clean and we'll kept with easy access!! The staff were very helpful!

Amanda g.  |  First Impressions 
Clasificación:
5.0

Jason was absolutely great as the manager and the representative who checked me in was also superb

John B.  |  First Impressions 
Clasificación:
5.0

The BEST customer service I have ever received. Jason turned a horrible moving experience into a success and I left feeling great about the experience and the company. I HIGHLY recommend this facility and its services.

Angela H.  |  First Impressions 
Clasificación:
5.0

Chris was friendly and efficient. He did everything to meet my needs. After driving from NC, Chris was a welcomed help. Most of the agents in NC were very unhelpful and wasted almost a whole moving day.

Yvette G.  |  First Impressions 
Clasificación:
5.0

Jason Carr, the facility manager, is very professional and was very helpful in making reservations for a trailer and endpoint storage.

Christopher M.  |  Overall Experience 
Clasificación:
4.0

I had an offer for a free month of storage but it still charged me but I like the place so I'm ok with that

Robert P.  |  Online Move In 
Clasificación:
5.0

Jason was phenomenal

Patricia P.  |  First Impressions 
Clasificación:
5.0

Jason couldn't have been more accomodating, so much so that we booked our next truck already! Steve Barone

Stephen B.  |  First Impressions 
Clasificación:
5.0

Everyone here is super friendly and helpful! I felt safe going to my storage unit alone and will recommend this location to friends!

megan d.  |  Overall Experience 
Clasificación:
5.0

Jason is the man nice guy very helpful if I ever need a storage again I'll be back thanke!!

Mark A.  |  Overall Experience