The staff was friendly The new manger Jennifer got me sorted and moved in with no issues. Overall pleasant experience.D'ARTHUR L. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Rockrimmon
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Roy T. | Overall Experience
El cliente no dejó un comentario.Don C.
This is by far the most professionally-run UHaul I've ever experienced. All of the staff were polite, prompt, friendly, and helpful. I was also very impressed with the various protocols for servicing the vehicles, both before and after I picked up my van. Clearly, the management knows how to run an effective, customer-centered business; all in all, I was very impressed. (By the way, fwiw, I am a professor in a top-20 business school, and so I am always interested in watching how people run their businesses.)Lee C.
El cliente no dejó un comentario.Billy L. | Overall Experience
The team here are amazing! They provide fast, accurate service, everyone is professional, they're all nice and everything was on time! The storage and trucks are clean. It is so easy to rent from this place!Donna H. | Overall Experience
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Sandra E.
El cliente no dejó un comentario.ALEX B.
El cliente no dejó un comentario.LOGAN R.
Charged 256$$ for return to diff location. Never gave a location. Was told any location would be ok. Not happy.Robert T.
El cliente no dejó un comentario.Laura A. | Overall Experience
The person that took care of us was kind. Made our move much easier.JONATHAN R.
El cliente no dejó un comentario.Sandra e. | First Impressions
Women attending counter was extremely unhelpful and skipped over us in line twice and then tried to help several others while talking with us very confusing and unorganizedAmanda C.
Uhaul continues to struggle to meet reservations on a timely basis without disrupting a client's pick up plans.Marilyn P.
We will probably not use or recommend Uhaul again. The truck was not at the location we reserved. They told us to go to another location later on. The check in was done on lit but I had to do it again and wait in line when I got to the new location. It took 25 minutes. Frustrating!Henry P.
Very helpful and informative uhaul representative!CHRISTINE M.
El cliente no dejó un comentario.Kayla G. | First Impressions
The gentleman that I talked to was very helpful and kind. He provided excellent customer service when we retuned our two dolly and got something else. The lady was also helpful when we returned the truck. She helped us quickly and effective. Both of these people were top notch.Jeana G.
Check in took 40 minutes. The Uhaul employee was very nice but he told us we were at the wrong location when I literally saw the address on the building. The computer froze 3 times when we we're trying to rent a dolly at the end for a day as well. Seems like the employee wasn't trained well and the computer system had issues. Both things were frustrating.Nick T.
El cliente no dejó un comentario.RHONDA B. | Overall Experience
El cliente no dejó un comentario.Mark C.
Everyone at this facility was professional, knowledgeable, friendly and caring. Even during change in management didn't prevent the staff from exhibiting a total teamwork mentality. When we were moving out Devin went out of his way to make sure the customer he was already helping had everything she needed and took the time to let us know he'd be with us to go over the move-out process and was available in record time so that we could be on our way. Excellent experience with your company via the team at Rockrimmon!Sean E. | Overall Experience
Super easy to check in and go over documents. Very nice and friendly. Thank you so much.Irina R.
The best customer service by far I’ve ever received being new to a statedayahmad j. | First Impressions
Had arranged for payment and van ahead of time,, but ended up waiting over an hour because walk-ins were ahead . My pick up time was 10:00,,,, got there at 9:45,,,didn't get my van til 10:35,,,, not the best experience,,, you should have one agent just to handle appointments/ prearranged ordersâ€¦ it does put you in the best mood,, and then found out I needed 3 forms of I'd,,, thus should have been stated long before I walk in the door,,, great thing my ride didn't just drop me off and leave,,, she had to use her driver's license also to get van,,,, bad set up and no prior planning or sharing of info,,,, sorry but trueJohn K.
El cliente no dejó un comentario.SARAH M.
El cliente no dejó un comentario.Lance M.
El cliente no dejó un comentario.KASEY Lynne P. | First Impressions
El cliente no dejó un comentario.Alejandro V.
El cliente no dejó un comentario.Stephen M. | First Impressions
The only negative part of my rental was getting in the rental van and finding it smelled like an ashtray. That was a pretty unpleasant experience. Everything else was great.Thomas K.
Pickup and delivery was very easy and organized. Staff was very courteous and polite at pickup and drop-off.Jeff M.
I had 2 reservations for storage and the day I showed up they had nothing in the computerMARK G. | First Impressions
Personnel were helpfulRobert H. | First Impressions
I like it as it is. Always dependable.Antonio R.
El cliente no dejó un comentario.Cheryl L.
El cliente no dejó un comentario.Emilia G.
Truck was clean inside and out but the air conditioning wouldn't blow through the face vents, only the foot and defroster vents.Robert W.
El cliente no dejó un comentario.Jeffrey A.
El cliente no dejó un comentario.DAN K.
El cliente no dejó un comentario.Amy V.
Everybody was very professional !!EDWARD B.
The staff was very accommodating and were able to ammend my reservation so I could keep the vehicle the entire 4 days that I needed it instead of getting another one from a different location.BILL H.
U-Haul Corporate, fix your iPhone application, it is truly awful, thankfully the staff at this location recognized this and work around it.Neil A.
Jason was great. Prompt courteous service with a friendly professional attitude. Thanks very muchTHOMAS C.
El cliente no dejó un comentario.Tammy M.
El cliente no dejó un comentario.Zachary B. | First Impressions
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.Kevin D. | First Impressions
El cliente no dejó un comentario.John D.
Smooth transaction. Made sure I fully understood how to hook up trailer.Marty V.
El cliente no dejó un comentario.Susan P.
I can think of no improvements. Staff was great.GLENN S.
Easier than I thought! So convenient!Raymond O. | Overall Experience
Get rid of the employee named Chris. All he does is complain about getting the truck back. I'm still paying for the damn truck. So, tell Chris to shove it.Richard R.
El cliente no dejó un comentario.Andres L.
We show up with a reservation. There were 3 reps at the counter when we showed up. Nobody in line. The manager then made us use the website to register. The website was malfunctioning and they were requiring us to have an alternate contact that they needed to call and that person would have to pick up the phone and confirm they were a contact. What kind of insanity is this? Never heard of that in my life. Also, you have three employees at the counter and you make us use the website to do the whole process of renting the truck? We even had a reservation ahead of time. The whole process took like an hour from our morning - an hour out of our moving day. Eventually the manager who is very *mister know it all* in personality, just says "oh OK I'll just do it manually" after we fussed with the website registration for 45 min. Wtf? Like just do that from the beginning. I've rented from uhaul at least a dozen times in my life and it never takes more than 15 min to check in and get the keys. This guy is messing up and makes me want to just go to budget truck or penske next time. Also, the truck AC didn't work. I feel like we deserve a partial refund for the bad service.Drew S.
Thanks to Jason because he got me my truck when we would have been in a pinch! Said my truck was not available in the first phone call. But then called me back after he was able to switch some things around and tell me he had a truck for me! Had lots of people showing up the next morning to volunteer giving us a hand moving. So he was very helpful and I'm grateful!GREGORY S.
Chris provided excellent customer service.Richard M.
All the employees are very nice and very helpful. Nice clean indoor units and they offer dollies too for you to use at no charge. Great place to store your things!RHONDA B. | Online Move In
El cliente no dejó un comentario.Priscilla M.
Extraordinario servicio al clienteMARC R. | First Impressions
Great facility! Will use again if needed.Raymond O. | First Impressions
Truck was ready upon arrival and check out easy via mobile phone. The only bummer was that the dolly and moving blankets were NOT in the truck when we got it home. I was assured I would be refunded that portion of the rental fee; however, I have not seen that reflected yet on my credit card.Elizabeth R.
First location didn't have the trailer we needed so we had to go to a second one which put us behind schedule an hour and a half.LAURYN S.
El cliente no dejó un comentario.Donna H. | First Impressions
Online check-in was slow and some of my information had to be put in several times. Received information by text and email that did not match this locations information. Almost lost out on our reservation but the associate working there was really helpful in getting us a new reservation.Jerrold Z.
Over the past month of using the storage facilities I've had occasion to request information or help from the staff numerous times. I've found the staff members I interacted with to be knowledgeable and thorough, while being pleased to help by providing all the pertinent information I needed. I was always greeted and acknowledged when I was waiting for them to finish up with a previous customer. I felt that the entire staff was there to make sure I had the most trouble-free experience. Customer service like I experienced with this U-haul staff is priceless. I wish more businesses and service providers were this well trained and committed to providing a top-notch customer experience.Juan R. | Overall Experience
They were friendly and very helpful. The facility was well maintained and clean. Convenient location and hours. This is the first time I have ever rented a storage unit from Uhaul and I would definitely recommend them to anyone.RHONDA B. | First Impressions
All went well, only thing I would recommend is that the rep. on the phone be clear as to what type of trailer is available, open or closed in. I was expecting an open trailer but the one that was provided ended up working just as good if not better so that was a good thingVIRGINIA R.
Check in process was extremely easy and Chris provided excellent customer serviceRichard M.
Local rental comfortable to work with. Very helpful in dealing with the online check-in and damage checkin on cell phone. Paperwork very efficient. Cargo van held a smaller dresser and a queen bed. Drove comfortably. Felt safe and in controll of the vehicle. I would rent from them again. On line paper work confusing: "truck" for cargo van in my reservation. Needed multiple identification pieces: advised the night before rental. Had to dash to the bank rental morning for Passport. They should have advised at the beginning of the week or at the time of rental.MARILYNNE M.
We reserved at one location but when we arrived to pick up our trailer we were told that it wasn't there and that it was at another location which put us behind on our trip.Robert P.
El cliente no dejó un comentario.robert F.
This is the BEST location I've ever dealt with. The team here was knowledgeable, courteous, patient and enjoyable while we were going through major moving drama.Robyn P. | Overall Experience
Everything was perfectCecilia P.
El cliente no dejó un comentario.ROBBIN S.
El cliente no dejó un comentario.ELIZABETH W.
The rate was supposed to be 14.95 per day, not 29.95 per day... Please adjust daily rateâ€¼ï¸Hattie C.
Everything was done top notch8LIONEL R.
El cliente no dejó un comentario.Matthew D. | Overall Experience
I don't know. This experience was excellent from start to finish.MEREDITH L.
El cliente no dejó un comentario.Sean E. | First Impressions
El cliente no dejó un comentario.Rachele A. | Overall Experience
The online checking was terrible. Too many steps to complete and had to finish when I got on-site. Completing check in when I arrived to U-Haul was tedious and took took too much time!! Jason was very helpful, but the wait for his assistance would have been terrible if it had been busy at the time!!beth O.
Jason Carr has excellent customer service skills. You need to really build the U-Haul presence in Colorado Springs. It's way past time.Margo B.
El cliente no dejó un comentario.Robert J.
I loved this location. The service here was great, and if I ever need a Uhaul in Colorado Springs again I will use this location, Would also recommend to friends.Lisa A.
El cliente no dejó un comentario.DAVID P.
Associates are extremely knowledgeable, helpful and resourceful and have always gone above and beyond to accommodate me. Professional yet relaxed demener is appreciated, you feel informed about exactly what is in your policy,no hidden agenda when it comes to saving money and products and services that are useless . Would come here over any other store especially fillmore and Nevada, they are complete assholes thereALYS J.
El cliente no dejó un comentario.Mary K. | First Impressions
add securityMary K.
El cliente no dejó un comentario.Rocky S. | Overall Experience
Web check in did not work.Thomas C.
The guy that came out to check in my return took his sweet ass time and I was in a hurry to get to my destination another hour up the highway. He wanted to get personal with me and I had to ask him to please just help me get through this return as fast as possible because I had places to be. He continued to take his time thumping the tires and walking around checking lights and just enjoying his day. I was pissed when I left because of the lack of urgency in this guy's service. Won't be going there again.WILLIAM C.
El cliente no dejó un comentario.Jennifer V.
El cliente no dejó un comentario.Kevin B. | Overall Experience
All staff members working in 455 E Woodmen Rd Colorado Springs, CO 80919 are truly professional and courteous. They will always look on how to help the customer and make them feel welcomed. Soldier moving from Alaska to Colorado.Joseph R. | Overall Experience
Extremely efficient managemenAndrea B.
Great staff!!! Thanks, U-Haul 😃jonathan c. | First Impressions
El cliente no dejó un comentario.GRACIELA M.
El cliente no dejó un comentario.ROBERT L.
GraciasPeggy Sue M. | Overall Experience
El cliente no dejó un comentario.Dianne M.
The employees that work in the store are truly professionals. Mr. Devin Cantua is truly an asset in the U-Haul Company. Very Respectful and courteous. Made my rental very easy.JOSEPH A R.
Thanks.Stephanie A. | First Impressions
El cliente no dejó un comentario.Jeremy T.
These dudes too notch got me taken care of no problems even made sure they set me up for another day just in case my move went over. Soon as I asked about it he hopped on the phone and made it happen. At drop off the younger guy got me checked out quick gave me my total and I was on my way. Appreciate it guys.Sherrie W.
El cliente no dejó un comentario.Gregory D.
everything went well except trouble getting the equipment at a timely manner thanks.Bobby B.
Very friendlyDon P. | First Impressions
El cliente no dejó un comentario.Vincent W. | Overall Experience
El cliente no dejó un comentario.William W.
Very nice employeesRobert r. | First Impressions
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.MATTHEW T.
El cliente no dejó un comentario.Jeremy A. | Online Move In
El cliente no dejó un comentario.Kelsi Z.
El cliente no dejó un comentario.Justin F.
El cliente no dejó un comentario.Rebecca B.
I understand your need to upswell on the website but man I just want to get to the end. Too many â€œdo you wantâ€ questions.Scott P.
El cliente no dejó un comentario.scott N.
El cliente no dejó un comentario.AHMAD K.
This and the other staff were super friendly and so helpful with the process of storage rental and dropping off a truck rental.michael l. | First Impressions
Great facility, helpful staff.Colin B. | First Impressions
El cliente no dejó un comentario.cherly w. | First Impressions
El cliente no dejó un comentario.DONALD M. | Overall Experience
El cliente no dejó un comentario.WILLIAM L. | First Impressions
We reserved a 27ft and a 15ft truck and we're told that only the 15ft truck was available. If you are going to have a reservation system, it needs to reflect what equipment will be available or give some sort of accommodation for unavailable reservations. We ended up spending much more money and doing a lot more work because of the unavailable truck. If we would've known we only had a 15ft available, we would have planned accordingly and rearranged our move.Kaitlyn M.
Chris has excellent customer service. The facility is conveniently located, clean, temp controlled, and offers free carts to help move which made things easier.Dean T. | Online Move In
Very professional and excellent customer service.Heather H.
Everyone working at this location was so nice & professional & helpful! It was such a HUGE help when we were stressed-out moving. Great management.ROBYN P.
El cliente no dejó un comentario.BENJAMIN K.
El cliente no dejó un comentario.Trevor M. | First Impressions
El cliente no dejó un comentario.Joseph R. | First Impressions
Great customer service...really like that team. They so to really well together.Donald H. | First Impressions
El cliente no dejó un comentario.Oliver T. | Online Move In
El cliente no dejó un comentario.Tyler E.
Only thing is that it is 78 degrees in there and I was sweating my tail off! I think that is too hot for people moving in and out.Kathy H. | First Impressions
El cliente no dejó un comentario.dennis r. | Overall Experience
Truck drove very nicely and was clean. Excellent customer serviceLARRY B.
Super easy to pick up and return equipment. Great staff and very helpful.Scott A.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Zaire P.
The staff were very nice and accommodating. They were very busy - and the wait was a bit long -DALE H.
El cliente no dejó un comentario.Donna B.
Competent, friendly, and very helpful staff. Very clean facilityDamian W. | First Impressions
El cliente no dejó un comentario.aaron h. | Overall Experience
The staff was so friendly. The facility is wonderful.Yvette G. | Overall Experience
El cliente no dejó un comentario.Audra B. | Overall Experience
They don’t watch anything they are rude and apparently let anyone in to break off your lock and put a new one on!KIMBERLY C. | First Impressions
El cliente no dejó un comentario.Kevin B. | First Impressions
El cliente no dejó un comentario.Donna B. | First Impressions
I used the Academy Blvd facility in the past and they referred me to the Tiffany Square facility when they couldn't provide the storage size I needed. Very helpful and a much more convenient location for my current needs.Jillian L. | First Impressions
Jason and Dre are amazing! They explained everything thoroughly and made sure we knew how to operate the system. They checked in on us a number of times as we were unloading to make sure we were doing okay. Jason even backed the trailer into the unload spot for us! Very happy with this Storage Center.Sylvia K. | First Impressions
The man that checked me in was exstreamly helpful.CLIFTON M. | First Impressions
El cliente no dejó un comentario.Ricky F. | First Impressions
The management and staff are friendly and professional. Jason helped me with a climate controlled storage unit that fit my needs perfectly. Moving carts provided by the facility made moving my things in easy. The building is secure and that makes me feel like my things are safe there. I would definitely recommend this U-Haul storage facility.Mike C. | First Impressions
Great customer service!! The facility is very clean and we'll kept with easy access!! The staff were very helpful!Amanda g. | First Impressions
Jason was absolutely great as the manager and the representative who checked me in was also superbJohn B. | First Impressions
The BEST customer service I have ever received. Jason turned a horrible moving experience into a success and I left feeling great about the experience and the company. I HIGHLY recommend this facility and its services.Angela H. | First Impressions
Chris was friendly and efficient. He did everything to meet my needs. After driving from NC, Chris was a welcomed help. Most of the agents in NC were very unhelpful and wasted almost a whole moving day.Yvette G. | First Impressions
Jason Carr, the facility manager, is very professional and was very helpful in making reservations for a trailer and endpoint storage.Christopher M. | Overall Experience
I had an offer for a free month of storage but it still charged me but I like the place so I'm ok with thatRobert P. | Online Move In
Jason was phenomenalPatricia P. | First Impressions
Jason couldn't have been more accomodating, so much so that we booked our next truck already! Steve BaroneStephen B. | First Impressions
Everyone here is super friendly and helpful! I felt safe going to my storage unit alone and will recommend this location to friends!megan d. | Overall Experience
Jason is the man nice guy very helpful if I ever need a storage again I'll be back thanke!!Mark A. | Overall Experience
El cliente no dejó un comentario.Richard L. | Online Move In
El cliente no dejó un comentario.Crystal B. | First Impressions
Thank you for being so kind and helpful.David F. | First Impressions
Jason Carr went above and beyond to make I was taken care of! It was an absolute pleasure! ¡Gracias!JOHN B. | First Impressions
El cliente no dejó un comentario.Thomas S. | First Impressions
I would recommend this facility to anyone who wants a helpful staff (especially Jason), spotlessly clean everywhere and a very convenient location in Colorado Springs!Sherry H. | Overall Experience
Fantastic service and clean facility. Helped us with all our moving needs.Jeff H. | Overall Experience
El cliente no dejó un comentario.TAYLOR P. | First Impressions
El cliente no dejó un comentario.Sherry B. | Overall Experience
El cliente no dejó un comentario.Justin S. | Overall Experience
I found this U-Haul Moving & Storage facility at Tiffany Square here in Colorado Springs not only clean and easily accessible (several dedicated loading/unloading parking spaces at the entrance) but GM Jason Carr to be very friendly & helpful -- as was Don, one of the other U-Haul employees who helped me on move-in day. Further, the rental rates are surprisingly reasonable, especially considering this is a climate-controlled facility in fairly expensive Colorado Springs. As I told Jason when I was "checking out," his Tiffany Square facility would be my FIRST choice should I ever need another storage room in the future.John C D. | Overall Experience
Jason Carr was exceptionally helpful and professional. He made recommendation for truck size, which was of great benefit in moving our two storage units. When I called him he was available and professional. Excellent employee!Carlos L. | Overall Experience
This place is fantastic! Friendly, professional staff, super clean. Brand new!!!Christopher K. | First Impressions
This is the best storage facility I've ever seen and used. I've had several storage units in my time and this was far and away the best. Nothing compares to it!! Jason Carr is an excellent GM who is an excellent asset to have.Christopher W. | Overall Experience
El cliente no dejó un comentario.sabrina S. | Overall Experience
The storage facility was so clean! I stored my items for a year and a half. When I emptied out my unit my stored items were as clean as when I put them in the unit! No dust. Thank you!Susan S. | Overall Experience
Jason was very helpful and friendly, he helped me through the whole process!Carrie D. | First Impressions
El cliente no dejó un comentario.Paul D. | First Impressions
.Jenny R. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!