Comentarios de los clientes para U-Haul Moving & Storage at Rockrimmon

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Rockrimmon

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Shane J.
Clasificación:

El cliente no dejó un comentario.

James J.
Clasificación:

Employees was friendly and service was fast!

Sandra J.
Clasificación:

I was double booked apparently so there were multiple calls from other locations about return times ets. I am not sure how that happened.

Charles G.
Clasificación:

El cliente no dejó un comentario.

Jeffrey W.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

El cliente no dejó un comentario.

TAYLOR P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sherry B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dinesh T.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

Paul B.
Clasificación:

El cliente no dejó un comentario.

Ricky B.
Clasificación:

El cliente no dejó un comentario.

Elton L.
Clasificación:

Continue with the good job serving the customers

Michael L.
Clasificación:

El cliente no dejó un comentario.

RAYMOND R.
Clasificación:

I found them very helpful I would give them a A+. Keep up the good work,

Charles G.
Clasificación:

Please make sure all employees wear masks.

Randy S.
Clasificación:

Super friendly, fast and I appreciate it!

Michael C.
Clasificación:

The staff member (I can't recall his name I'm very sorry) already had my can pulled around and cleaned before I even arrived. So talk about easy to find my truck. Over the phone was also a cinch to get my vehicle with minimum contact.

Carmen A.
Clasificación:

Great staff, professional, polite and patient.

Lana S.
Clasificación:

None

Julie C.
Clasificación:

Nothing

Thomas J.
Clasificación:

El cliente no dejó un comentario.

William S.
Clasificación:

Great customer service

Efren G.
Clasificación:

When I dropped off the vehicle I was told to take the truck to a gas station and add gas. I did not want to take it because the check engine light was on, it had a misfire and the driver side windshield wiper was not working. It's snowed from Raton to Colorado Springs and because of the wiper we had to drive 10-15 mph. The GM here in Springs was very rude and said he would pass the problem to the location that rented the vehicle out. That it was not his problem they gave me that vehicle. Insisted he did his job correctly and that was that. He was very rude on a VM he left and adamant that he would pass the buck to the other entity.

Justin S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Patrick G.
Clasificación:

The people were helpful and the experience was by far the easiest part of the move.

MONICA G.
Clasificación:

Very easy process. This took a lot of stress out of my move.

Mark B.
Clasificación:

Reservation was messed up by the online system several times. Had to call to correct both truck size and location. Then at pickup, even though arranged online for mobile pickup, it took an hour to have a 29yr old driver's identity verified to allow truck pickup, setting us behind from the start. Truck was fine though and drop box drop off went well also.

John C D. | Overall Experience |
Clasificación:

I found this U-Haul Moving & Storage facility at Tiffany Square here in Colorado Springs not only clean and easily accessible (several dedicated loading/unloading parking spaces at the entrance) but GM Jason Carr to be very friendly & helpful -- as was Don, one of the other U-Haul employees who helped me on move-in day. Further, the rental rates are surprisingly reasonable, especially considering this is a climate-controlled facility in fairly expensive Colorado Springs. As I told Jason when I was "checking out," his Tiffany Square facility would be my FIRST choice should I ever need another storage room in the future.

Will P.
Clasificación:

Customer service was excellent

SCOTT L.
Clasificación:

I use U-Haul 10-12 times a year. Jason the General Manager and his ream here are some of the best there is!

Moses S.
Clasificación:

El cliente no dejó un comentario.

Carlos L. | Overall Experience |
Clasificación:

Jason Carr was exceptionally helpful and professional. He made recommendation for truck size, which was of great benefit in moving our two storage units. When I called him he was available and professional. Excellent employee!

Thomas P.
Clasificación:

Upon arrival, I found out their "system" was down and they could not check me in. They told me to check in online using my phone. That was a 30 minute process with many issues. They didn't want to use their manual backup system because it took too long. I was not impressed.

Keith H.
Clasificación:

El cliente no dejó un comentario.

Shelly H.
Clasificación:

El cliente no dejó un comentario.

Christopher K. | First Impressions |
Clasificación:

This place is fantastic! Friendly, professional staff, super clean. Brand new!!!

Samuel L.
Clasificación:

El cliente no dejó un comentario.

Brandon W.
Clasificación:

There was only one person working the counter I was put on hold for over 45 mins and than waited in line for 30-45 mins

MATTHEW WILLIAM P.
Clasificación:

Arrived 10 minutes before close, hate doing that but I believe it was Jason? Made it painless and did not seem bothered at all that I was there right at closing. Great employee

James W.
Clasificación:

El cliente no dejó un comentario.

brian B.
Clasificación:

Great facility. Was directed to go find my truck in the lot. didn't feel like the type of service that one would expect when picking up a truck.

Pablo B.
Clasificación:

My uhaul truck that I reserved and rented was double booked so I had to rush to bring it back to them when I was told the rental was for the day. Terrible planning on their part and expectation for me to move refuel and return all under 3 hours because they decided to book someone else for it

Christopher P.
Clasificación:

My original drop off location was closed, that part sucked. Fortunately I was able to drop off at a main storage and rental hub. Everyone involved was very helpful, whatever systems are in place to make things run seamlessly may need improvement.

David O.
Clasificación:

El cliente no dejó un comentario.

Christopher W. | Overall Experience |
Clasificación:

This is the best storage facility I’ve ever seen and used. I’ve had several storage units in my time and this was far and away the best. Nothing compares to it!! Jason Carr is an excellent GM who is an excellent asset to have.

Ryan G.
Clasificación:

I paid $30 over my mileage when this was the fault of uhaul not having equipment and I didn't have the ability to drive at night because of the truck not having headlights. Please review image the customer service rep uploaded to the contract

Jamine M.
Clasificación:

We requested furniture blankets and they were not given to us. We had to travel back while our movers waited for the moving blankets. We had to travel a 1000 miles in a U-Haul that had mechanical issues. We contacted roadside assistance who advised it would be a 2hr wait. We decided to proceed to our destination but were not able to go above 60mph due to shaking and pulling. This trip should have taken 12hrs but took 17hrs.

TIMOTHY L.
Clasificación:

El cliente no dejó un comentario.

Patricia H.
Clasificación:

They did not tell us we would be charged for 3 days when we only changed the return date to 2 days instead of one.

RONALD C.
Clasificación:

Super friendly staff. Very nice and helpful.

James B.
Clasificación:

When we received the truck the check engine light came on and we were told that the truck just needs oil and not to worry. During the short drive between Colorado Springs and Denver several other notice lights came on in the truck with the truck finally having issues and not starting up immediately when we were getting ready to take it to drop off. We decided not to even stop the truck to fill up with gas as we were very worried about it breaking down and being stuck with it so we just went to immediate drop off.

Carl C.
Clasificación:

arrived earlier than scheduled, but they took care of us and got us on our way

William N.
Clasificación:

El cliente no dejó un comentario.

MARTHA V.
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

This is no reflection on the U-Haul office at 455 E. Woodmen Colorado Springs but on the webpage. I scheduled the pick up of 17Ft truck at 3250 Nevada Ave. Colorado Springs, CO scheduled for pick on Saturday Sept 26th at 9:00. Nobody was there , Holly showed up at 9:35 and told me no truck there sent me to 455 E Woodman. What a mess!! I was not impressed.

Peter B.
Clasificación:

Staff made checking in and out very easy

eric W.
Clasificación:

Great rental

JAMES R.
Clasificación:

El cliente no dejó un comentario.

XIN C.
Clasificación:

El cliente no dejó un comentario.

Bryce C.
Clasificación:

I had read some negative reviews but they were extremely helpful and fast at checkin and checkout. Was a much better experience than hiring a moving company and I saved over a grand doing it this way. Definitely recommended.

Wesley T.
Clasificación:

Be sure to have them fill the tank before you leave, that's the only way you'll wake away without being ripped off for any gas you used. I know you can't expect the best gas mileage but I would be willing to bet that these trucks get better than 4 mpg. Rates apparently change so don't listen to the employee when they tell you it's a certain price because that rate changes after you leave. And you also get taxed twice after they hike the rate of gas 2x what you would pay. Never again will I use uhual.

WILLIAM CHARLES L.
Clasificación:

Keep smiling 😃

Nichole M.
Clasificación:

Jason was very helpful

MICHAEL G.
Clasificación:

El cliente no dejó un comentario.

thomas K.
Clasificación:

A above average or excellent score would have been chosen however, upon return, parked in designated area for returns, waited several minutes but had to go in to get someone to unhook the rental trailer. He person had very little mechanical skills to figure out how to unhook the safety chains. After 30 minutes of trying, my wife went in to get the manager to come out to assist, he then got a cutting tool to physically cut the chain links to remove the safety chain.

Becky H.
Clasificación:

El cliente no dejó un comentario.

Debra K.
Clasificación:

Your policy is not right on one way trips you are cheating people out of money.

Caitlyn L.
Clasificación:

El cliente no dejó un comentario.

Nelson P.
Clasificación:

El cliente no dejó un comentario.

Nelson P.
Clasificación:

El cliente no dejó un comentario.

murray M.
Clasificación:

Need to more thoroughly prepare/maintain equipment. A cover plate inside the 20-foot truck we rented was not fully secured (it appeared some screws were missing), and when a helper stepped on it, it flipped open and his foot went through the opening, causing a slight ankle injury. Everything else was fine.

janna H.
Clasificación:

El cliente no dejó un comentario.

Roberta G.
Clasificación:

No improvements needed. Jason made renting a truck from your location very easy. Jason was very thorough in explaining everything. I rented from Uhaul before and I will say, Jason had the best customer service. KUDOS for Jason on a job well done!

catherin M.
Clasificación:

Excellent service from sales person. Very helpful. I will be coming to Uhaul for all my moving needs.

Mark B.
Clasificación:

Jay remembered me instantly and was kind, professional and courteous. The return process was so easy. Kayleigh was awesome. Great staff.

Brian G.
Clasificación:

Very open and I like the easy drop off.

Lorie D.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

Everything went nice and smooth!

Julie C.
Clasificación:

Nothing. The gentleman that helped us was stellar in his customer service. Friendly, fast and knowledgeable.

Brittany P.
Clasificación:

Overall this experience was pretty horrible. I reserved a rental truck from a location on Fillmore and Nevada. When I arrived I was told my truck wasn't there I asked why and they just said because they don't have it. I was told I needed to go to the location on woodman to pick it up. However I choose the specific for the in town rental because of its proximity to when I was moving from and moving to. When I went to pick up the truck I asked if I would be reimbursed for the additional mileage because this was not an error on my end. When I reserved the truck there were many locations that said not available and I was sure to pick one that said available. The first person I spoke to said I might not get reimbursed and I'd have to wait to find out sometimes when reservations are made that doesn't mean they are definite due to locations availability and often you get a call or email with the change. I received nothing from uhaul that stated my reservation had been changed. It took an extra hour to get the truck and the “online” quick check in was anything but easy and I still had to go inside multiple times. Upon returning the truck I asked again about the mileage and the individual checking me in said there's nothing he can do and I asked why and all he stated was “because of our Policies” I went inside to get my friend so we could leave and another individual asked if there was an issue and I explained what happened and this was the first person to admit that the situation wasn't right and she was going to offer me a refund. However there were complications with the website and she took my information and said she would speak with her manager. When her manager called me he was quite condescending again telling me there was nothing they could do and worked really hard to downplay my story. By this time I was over the entire experience and said forget it. At the end of the day this is not a matter of dollars and cents or miles driven but how you choose to treat people. No where along the way did uhaul take responsibility for their error, give a legitimate reason other then just repeating “policies” , acknowledge my experience, or work to apologize. It seems more important to uhaul here that they needed to be right vs real and lose a customer. Except for maybe one worker- I believe her name might have been kaleigh. Thank you for trying.

Patricia H.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

RUBEN I.
Clasificación:

El cliente no dejó un comentario.

dennis M.
Clasificación:

El cliente no dejó un comentario.

Bernard T.
Clasificación:

El cliente no dejó un comentario.

Brian B.
Clasificación:

El cliente no dejó un comentario.

Andrew B.
Clasificación:

Friendly. Helpful.

Carl B.
Clasificación:

Be open when the customer is supposed to drop off the truck. Don't tack on a bunch of hidden charges on top of a ridiculously high rental rate.

Garth T.
Clasificación:

I think service is great. Jason is very personable and knowledgeable. I wish U Haul had more trailer flatbeds available, but many people are probably doing what I am at this time.

sabrina S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brian K.
Clasificación:

Online instructions need improvement

CRIS M.
Clasificación:

Proper staffing.

JOHN Z.
Clasificación:

El cliente no dejó un comentario.

Steven C.
Clasificación:

Worst Pick up I have ever had! Because of the poor service of Jay Warren.

William W.
Clasificación:

El cliente no dejó un comentario.

ALBERT P.
Clasificación:

El cliente no dejó un comentario.

Laureano S.
Clasificación:

El cliente no dejó un comentario.

Kevin D.
Clasificación:

Check was not fun

Jonni M.
Clasificación:

El cliente no dejó un comentario.

GAYLEN H.
Clasificación:

thanks

Steven B.
Clasificación:

Great location.

JoAnn G.
Clasificación:

El cliente no dejó un comentario.

James W.
Clasificación:

Busy, but excellent service.

Murray M.
Clasificación:

Jay was attentive, polite and helpful, as was the other gentleman who assisted me (I didn't get his name). Everything went smoothly. This is the way all U-Haul facilities should be run.

Lillian P.
Clasificación:

The desk seems short on manning for the large influx of customers- each day I stopped by, it seems like they were overwhelmed with phone calls and customers in line. There is something going on with the security system- customer service told me they've been arming the system wrong, so that the alarm goes off when anybody enters the facility after hours- this happened to me about a dozen times over 3 days, even after checking in. It's very hard to get hold of somebody after hours when this happens. I had to wait on the phone for 10 minutes for somebody to pick up.

MADISON W.
Clasificación:

El cliente no dejó un comentario.

gail P.
Clasificación:

Everything was perfect!

Susan S. | Overall Experience |
Clasificación:

The storage facility was so clean! I stored my items for a year and a half. When I emptied out my unit my stored items were as clean as when I put them in the unit! No dust. Thank you!

Carrie D. | First Impressions |
Clasificación:

Jason was very helpful and friendly, he helped me through the whole process!

Paul D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jenny R. | Overall Experience |
Clasificación:

.

Donald C. | Overall Experience |
Clasificación:

Eddie Clubs' staff provided the best service experience I've received from any provider in recent memory - Eddie personally extended a level of individual service that clearly exceeded expectations

Jeremy R. | Overall Experience |
Clasificación:

Amazing service here, the GM Eddy was awesome as well as the rest of the staff

Sharon E. | Overall Experience |
Clasificación:

Ease of access is great in a climate controlled and carpeted facility.

John H. | Overall Experience |
Clasificación:

Excellent storage facility, ample space, and equipment availiable to move your stuff from loading dock to unit. Thanks guys!

Donald C. | First Impressions |
Clasificación:

The entire operation was impressive - from arranging storage through Eddie, to the young lady that performed inspection/checkout, each step was efficient, fast, and completed by friendly people. 5 ☆s!

Diane J. | Overall Experience |
Clasificación:

The process to move in and then move out were each very easy. The staff at this storage facility are very friendly and helpful!

Sharon E. | First Impressions |
Clasificación:

The storage units are climate controlled and have convenient access for unloading large and heavy items. The customer service is professional and efficient.

Taner G. | Overall Experience |
Clasificación:

Thank you. Everything was great.

Alexandra F. | Overall Experience |
Clasificación:

I especially liked your "share" room where persons were able to pass along items no longer needed for a time.

michael e. | Overall Experience |
Clasificación:

Eddie and Jennifer were extremely professional and fantastic. There was also the gentleman who checked us in back in September, I think his name was Matthew? Also awesome and very knowledgeable.

John K. | Reservation |
Clasificación:

Thank you quick and friendly service.

Colton A. | Reservation |
Clasificación:

At first it was a really bad experience the truck I received had a hole on top of the roof and I have a lot of electronic equipment and it was raining and I got delayed. However I got taken care of.

Cindy W. | Reservation |
Clasificación:

Brittany was amazing and extremely helpful

GEORGE K. | Overall Experience |
Clasificación:

Best staff I have ever worked with

george k. | Overall Experience |
Clasificación:

Great staff

David H. | Overall Experience |
Clasificación:

Two days after I stored my property at this facility my storage unit was burglarized. Everything inside was taken. The bottom line is that this facility is not secure.

John A. | Reservation |
Clasificación:

Well done job. Everyone I deal with was VERY prosstional and very helpful Thank You

rick g. | Overall Experience |
Clasificación:

Very helpful staff and perfect location!

No se han enviado comentarios para esta ubicación.

Volver
arriba