El cliente no dejó un comentario.ROBERT L.
Customer Reviews for U-Haul Moving & Storage at Rockrimmon
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
GraciasPeggy Sue M. | Overall Experience
El cliente no dejó un comentario.Dianne M.
The employees that work in the store are truly professionals. Mr. Devin Cantua is truly an asset in the U-Haul Company. Very Respectful and courteous. Made my rental very easy.JOSEPH A R.
Thanks.Stephanie A. | First Impressions
El cliente no dejó un comentario.Jeremy T.
These dudes too notch got me taken care of no problems even made sure they set me up for another day just in case my move went over. Soon as I asked about it he hopped on the phone and made it happen. At drop off the younger guy got me checked out quick gave me my total and I was on my way. Appreciate it guys.Sherrie W.
El cliente no dejó un comentario.Gregory D.
everything went well except trouble getting the equipment at a timely manner thanks.Bobby B.
Very friendlyDon P. | First Impressions
El cliente no dejó un comentario.Vincent W. | Overall Experience
El cliente no dejó un comentario.William W.
Very nice employeesRobert r. | First Impressions
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.MATTHEW T.
El cliente no dejó un comentario.Jeremy A. | Online Move In
El cliente no dejó un comentario.Kelsi Z.
El cliente no dejó un comentario.Justin F.
El cliente no dejó un comentario.Rebecca B.
I understand your need to upswell on the website but man I just want to get to the end. Too many â€œdo you wantâ€ questions.Scott P.
El cliente no dejó un comentario.scott N.
El cliente no dejó un comentario.AHMAD K.
This and the other staff were super friendly and so helpful with the process of storage rental and dropping off a truck rental.michael l. | First Impressions
Great facility, helpful staff.Colin B. | First Impressions
El cliente no dejó un comentario.cherly w. | First Impressions
El cliente no dejó un comentario.DONALD M. | Overall Experience
El cliente no dejó un comentario.WILLIAM L. | First Impressions
We reserved a 27ft and a 15ft truck and we're told that only the 15ft truck was available. If you are going to have a reservation system, it needs to reflect what equipment will be available or give some sort of accommodation for unavailable reservations. We ended up spending much more money and doing a lot more work because of the unavailable truck. If we would've known we only had a 15ft available, we would have planned accordingly and rearranged our move.Kaitlyn M.
Chris has excellent customer service. The facility is conveniently located, clean, temp controlled, and offers free carts to help move which made things easier.Dean T. | Online Move In
Very professional and excellent customer service.Heather H.
Everyone working at this location was so nice & professional & helpful! It was such a HUGE help when we were stressed-out moving. Great management.ROBYN P.
El cliente no dejó un comentario.BENJAMIN K.
El cliente no dejó un comentario.Trevor M. | First Impressions
El cliente no dejó un comentario.Joseph R. | First Impressions
Great customer service...really like that team. They so to really well together.Donald H. | First Impressions
El cliente no dejó un comentario.Oliver T. | Online Move In
El cliente no dejó un comentario.Tyler E.
Only thing is that it is 78 degrees in there and I was sweating my tail off! I think that is too hot for people moving in and out.Kathy H. | First Impressions
El cliente no dejó un comentario.dennis r. | Overall Experience
Truck drove very nicely and was clean. Excellent customer serviceLARRY B.
Super easy to pick up and return equipment. Great staff and very helpful.Scott A.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Zaire P.
The staff were very nice and accommodating. They were very busy - and the wait was a bit long -DALE H.
El cliente no dejó un comentario.Donna B.
El cliente no dejó un comentario.RAJESH C.
The general manager, Jason, was a real douche. Might I suggest manager training where they learn not to yell, interrupt, or threaten customers with arrest and/ or jail time until they get all the information they may need about a situation. Also, communication and access to cactive customer rentals between your online reps and in store reps needs to be reevaluated immediately.Alexandra L.
Competent, friendly, and very helpful staff. Very clean facilityDamian W. | First Impressions
El cliente no dejó un comentario.aaron h. | Overall Experience
Please eliminate the step in online check-in where I have to provide a 2ndary phone number that an associate calls to verify that I am picking up the equipment. Uhaul already has my contact info, location data on my phone showing that I am physically at the pickup location, a recent photo of me, my driver's license information, and my credit card on file. Having to call another person to verify that I am picking up the equipment is unnecessary. This step has caused considerable delays in checking in each time I have picked up equipment from Uhaul because the contact that I give sees a '1800' number is calling, screens it, thinks it is spam, and does not answer. This then requires me to call my contact, tell them to answer the call from Uhaul, and then have the associate re-call them and hope that they answer. Eliminating this step will save considerable time and frustration for customers who are on a tight schedule.Chase L.
website is terrible. difficult to navigate. checking in was a pain. took picture of truck, 20 minutes later phone was still uploading. had to exit out of app and take pictures on my own. took 15 minutes to get approval. I'm renting a truck, process made me feel like I was some type of terrorist requesting and calling alternate contact. This process made me not ever want to rent from Uhaul.Glenn V.
Nothing. It was a great experience.NORMAN B.
The self check in process was confusing and took way too long.Kati S.
Had trouble with technology but was pleased that staff were there to manually assist me to get my rental vehicle. They were amazing!RITA J.
More people to help it was confusing in the long wait to get my order but once I was able to talk to someone and went very quickly using my cell phoneCarl D.
The staff was so friendly. The facility is wonderful.Yvette G. | Overall Experience
El cliente no dejó un comentario.Audra B. | Overall Experience
They don’t watch anything they are rude and apparently let anyone in to break off your lock and put a new one on!KIMBERLY C. | First Impressions
El cliente no dejó un comentario.Kevin B. | First Impressions
El cliente no dejó un comentario.Donna B. | First Impressions
El cliente no dejó un comentario.Troy O.
Rented a 25 foot truck which was new and cruze control didn't work. The worst!!!!! was a car transport I rented had a broken shackle I noticed it the morning we were going to load the car, we would definitely lost our car if I had not seen it. I called Jason the manager in Colorado Springs twice with no response back . The trailer was not checked out before renting it very serious issues I will contact corporate. Other than that I would still recommend Uhaul but just double check everything.Thomas E.
I used the Academy Blvd facility in the past and they referred me to the Tiffany Square facility when they couldn't provide the storage size I needed. Very helpful and a much more convenient location for my current needs.Jillian L. | First Impressions
El cliente no dejó un comentario.Brian R.
There were only 2 people working, and it was very busy. They did a great job of making sure everyone was taken care of.KATHRYN F.
El cliente no dejó un comentario.ANGELA U.
I had no problems with this location. I originally was told that the U-haul would be available 5 mins from my home and ended up driving 50 mins one way to get it, adding miles and time to my travel schedule. That was the only downside about the experience.Randi D.
Jason and Dre are amazing! They explained everything thoroughly and made sure we knew how to operate the system. They checked in on us a number of times as we were unloading to make sure we were doing okay. Jason even backed the trailer into the unload spot for us! Very happy with this Storage Center.Sylvia K. | First Impressions
The man that checked me in was exstreamly helpful.CLIFTON M. | First Impressions
Rental is awkward and not best industry practices. Equipment was dirty and dented.Richard M.
El cliente no dejó un comentario.claude S.
The site manager was very helpful and knowledgeable. He is a very good ambassador for Uhaul and should be recognized as such.Darrell S.
Jason Carr was very patient and very helpful on Friday evening at 8 pm. Thank youPeter D.
Your on line system sucks. Having to input an alternate person to call is insane. Very inconvenient and time consuming. I will not come backRichard V.
El cliente no dejó un comentario.Ricky F. | First Impressions
El cliente no dejó un comentario.ANGELA F.
El cliente no dejó un comentario.James G.
Only complaint when I went I the customer and person behind the desk did not have make on. There was a sign on the door clearing stating masks must be worn to enter.Katie C.
El cliente no dejó un comentario.Cindy L.
El cliente no dejó un comentario.Albert T.
El cliente no dejó un comentario.Scott F.
El cliente no dejó un comentario.GARY MITCHELL W.
Staff was great and very friendly as well as customer focused.ROBIN H.
The management and staff are friendly and professional. Jason helped me with a climate controlled storage unit that fit my needs perfectly. Moving carts provided by the facility made moving my things in easy. The building is secure and that makes me feel like my things are safe there. I would definitely recommend this U-Haul storage facility.Mike C. | First Impressions
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.CODY C.
El cliente no dejó un comentario.Tim A.
Great customer service!! The facility is very clean and we'll kept with easy access!! The staff were very helpful!Amanda g. | First Impressions
Drey and entire team went above and beyond to help me! My house closing was unexpectedly delayed for a day and a half and as a result I had to rush to figure out logistics as I had only rented the truck for 24 hours. I am a service disabled veteran and had already hired help for loading, but I didn't want to have to unload the truck to return it, only to get a new truck and reload it a day later. Drey listened to my situation and found a way to extend the truck for me, despite their office being so busy! When I turned the truck in after the move, Drey was the one who checked out the truck and told me that he hoped my move went okay. I thanked him profusely and tried to offer a cash tip. He refused and said he was happy to help me, and that he hopes I enjoy my new home. Drey deserves a big thank you and hopefully a nice bonus from Uhaul - he truly takes care of people!Michael E.
Me and my family would like to thank you for all that you did for us. We were thrown We were thrown a curveball At the last minute with movers so we had to do it ourselves And your team made the process seamless and were greatly appreciative thank you so much your team made the process seamless and were greatly appreciative thank you so much.Robert F.
Met expectations..ThanksMICHAEL L.
El cliente no dejó un comentario.JAMES G.
At the last second the truck we booked was switched. When we returned the truck they notified us we were 1/8 tank low. I looked at the gas Guage before we left the lot. We drove only 77 miles and refilled the tank to the level we received the truck. We got into a heated argument as they were going to charge us $30 plus $4.99 per gallon. We finally got this resolved in our favor but I recommend taking a picture of the milage and gas Guage at the beginning of the rental and upon returning the truck. I think something happened when they switched trucks on us at the last moment.ROBERT H.
very accommodating with instructions on an after hours return.David B.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.JANE R.
El cliente no dejó un comentario.Donald J.
El cliente no dejó un comentario.WHITFIELD E.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.Scott A.
I would recommend doing all your uhaul and storage business here and only here.ANGELA H.
Jason was absolutely great as the manager and the representative who checked me in was also superbJohn B. | First Impressions
Excellent service friendly staff Even the guy hooking up the trailer was awesomeDONALD F.
The BEST customer service I have ever received. Jason turned a horrible moving experience into a success and I left feeling great about the experience and the company. I HIGHLY recommend this facility and its services.Angela H. | First Impressions
El cliente no dejó un comentario.RAYMOND C.
The cab smelled strongly of tobacco and marijuana smoke, as a non-smoker it was difficult to stomach. The process of reserving the truck online was cumbersome and complicated to such an extent that I won't be doing it again. Having rented trucks as recently as a year ago without having this degree of harassment, it's my recommendation to everyone reading this that they consider other options.David H.
Great Job! It was a very satisfying transaction.KEITH K.
Chris was a great help...I ran into some issues and was late for my return and he acted professional about it...this is a very nice place to pick up equipment...the only thing that was confusing was there was no real directions to the actual office I ended up walking almost around the whole building before finding itMylan F.
El cliente no dejó un comentario.KATE S.
AWESOME PLACE TO WORK WITH!!!Christopher K.
El cliente no dejó un comentario.JARED B.
Transmission bad, tab on dolly broken when we received truck, check out manager very curt and almost rudeBONNIE O.
Chris was friendly and efficient. He did everything to meet my needs. After driving from NC, Chris was a welcomed help. Most of the agents in NC were very unhelpful and wasted almost a whole moving day.Yvette G. | First Impressions
El cliente no dejó un comentario.Shawn C.
After providing my drivers' license number, then the rep took pictures of my License. After all that, then she needed to take a picture of me without my mask. If that wasn't bad enough, she needed an alternate phone number, no problem there, but then at 7:20 am, she had to call my wife and take her up. Trust me, if something were to happen to me, UHaul wouldn't be on anyone's call list. The tech could not provide any rationale on those ridiculous requirements. Her only response was that â€œIt was a new requirement.â€ The local staff was friendly and helpful, but I've already devided that UHaul will never get another penny from me.Kenneth M.
Girl who checked in my auto transporter on Sunday was fabulous. Guy who checked in my truck on Monday morning was a grouch.Lori C.
El cliente no dejó un comentario.SEAN P.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.Richard G.
Couldn't do on line pock up. App not working on my phone. Keys and truck were not there. Could not.pick up truck in Moniment. Had to go 40 mins out of my was to get truck. Cost extra in milage. Guys at counter were basically calling me an idiot because I could kot get the app to work. Check in guy when finished with rental was great. Gas dropped down from full to 3/4 tank within 10 miles of driving.CINDY W.
El cliente no dejó un comentario.Berta C.
Make sure you are sending customer to the right location. I wasn't in their system, showing I had no reservation but I did. Then I finally got a call from somewhere else across town saying my truck was ready over there.Jeffrey B.
El cliente no dejó un comentario.Lyle S.
The problem with U-Haul are the reservation people. This was a miserable messed up process. They don't call you back when they say they're going to. You have a reservation, but they're chasing trucks around not knowing where they are or where they are going to be. They say you have a truck and then they say you don't and then they say you might. It's so unprofessional and ridiculous. Instead of me telling Uhaul when I'm going to move, Uhaul is telling me when I'm going to move!!!!!!!!! I had to reschedule my movers. We moved in the middle of the night.Laurie R.
El cliente no dejó un comentario.Aaron B.
El cliente no dejó un comentario.RODNEY S.
Jason Carr, the facility manager, is very professional and was very helpful in making reservations for a trailer and endpoint storage.Christopher M. | Overall Experience
Phenomenal service! Jason and his team were great, as always. The storage facility is very clean and well secured.ALEXANDRIA T.
I had an offer for a free month of storage but it still charged me but I like the place so I'm ok with thatRobert P. | Online Move In
The changes in dollies had not been communicated.Wes B.
Easiest Rental for me so far!! Friendly Staff. I will use this location all the timeRobert H.
Very courteous and a tentative and well manneredFRANKLIN W.
Team was very polite and professional. I'm glad I chose this location.PAMELA R.
good service / nice employees most willing to recommend to anyoneJack S.
Jason was phenomenalPatricia P. | First Impressions
El cliente no dejó un comentario.STEVEN J.
Jason couldn't have been more accomodating, so much so that we booked our next truck already! Steve BaroneStephen B. | First Impressions
Everyone here is super friendly and helpful! I felt safe going to my storage unit alone and will recommend this location to friends!megan d. | Overall Experience
Jason is the man nice guy very helpful if I ever need a storage again I'll be back thanke!!Mark A. | Overall Experience
El cliente no dejó un comentario.Richard L. | Online Move In
El cliente no dejó un comentario.Crystal B. | First Impressions
Thank you for being so kind and helpful.David F. | First Impressions
Jason Carr went above and beyond to make I was taken care of! It was an absolute pleasure! ¡Gracias!JOHN B. | First Impressions
El cliente no dejó un comentario.Thomas S. | First Impressions
I would recommend this facility to anyone who wants a helpful staff (especially Jason), spotlessly clean everywhere and a very convenient location in Colorado Springs!Sherry H. | Overall Experience
Fantastic service and clean facility. Helped us with all our moving needs.Jeff H. | Overall Experience
El cliente no dejó un comentario.TAYLOR P. | First Impressions
El cliente no dejó un comentario.Sherry B. | Overall Experience
El cliente no dejó un comentario.Justin S. | Overall Experience
I found this U-Haul Moving & Storage facility at Tiffany Square here in Colorado Springs not only clean and easily accessible (several dedicated loading/unloading parking spaces at the entrance) but GM Jason Carr to be very friendly & helpful -- as was Don, one of the other U-Haul employees who helped me on move-in day. Further, the rental rates are surprisingly reasonable, especially considering this is a climate-controlled facility in fairly expensive Colorado Springs. As I told Jason when I was "checking out," his Tiffany Square facility would be my FIRST choice should I ever need another storage room in the future.John C D. | Overall Experience
Jason Carr was exceptionally helpful and professional. He made recommendation for truck size, which was of great benefit in moving our two storage units. When I called him he was available and professional. Excellent employee!Carlos L. | Overall Experience
This place is fantastic! Friendly, professional staff, super clean. Brand new!!!Christopher K. | First Impressions
This is the best storage facility I've ever seen and used. I've had several storage units in my time and this was far and away the best. Nothing compares to it!! Jason Carr is an excellent GM who is an excellent asset to have.Christopher W. | Overall Experience
El cliente no dejó un comentario.sabrina S. | Overall Experience
The storage facility was so clean! I stored my items for a year and a half. When I emptied out my unit my stored items were as clean as when I put them in the unit! No dust. Thank you!Susan S. | Overall Experience
Jason was very helpful and friendly, he helped me through the whole process!Carrie D. | First Impressions
El cliente no dejó un comentario.Paul D. | First Impressions
.Jenny R. | Overall Experience
Eddie Clubs' staff provided the best service experience I've received from any provider in recent memory - Eddie personally extended a level of individual service that clearly exceeded expectationsDonald C. | Overall Experience
Amazing service here, the GM Eddy was awesome as well as the rest of the staffJeremy R. | Overall Experience
Ease of access is great in a climate controlled and carpeted facility.Sharon E. | Overall Experience
Excellent storage facility, ample space, and equipment availiable to move your stuff from loading dock to unit. Thanks guys!John H. | Overall Experience
The entire operation was impressive - from arranging storage through Eddie, to the young lady that performed inspection/checkout, each step was efficient, fast, and completed by friendly people. 5 ☆s!Donald C. | First Impressions
The process to move in and then move out were each very easy. The staff at this storage facility are very friendly and helpful!Diane J. | Overall Experience
The storage units are climate controlled and have convenient access for unloading large and heavy items. The customer service is professional and efficient.Sharon E. | First Impressions
Thank you. Everything was great.Taner G. | Overall Experience
I especially liked your "share" room where persons were able to pass along items no longer needed for a time.Alexandra F. | Overall Experience
Eddie and Jennifer were extremely professional and fantastic. There was also the gentleman who checked us in back in September, I think his name was Matthew? Also awesome and very knowledgeable.michael e. | Overall Experience
Thank you quick and friendly service.John K. | Reservación
At first it was a really bad experience the truck I received had a hole on top of the roof and I have a lot of electronic equipment and it was raining and I got delayed. However I got taken care of.Colton A. | Reservación
Brittany was amazing and extremely helpfulCindy W. | Reservación
Best staff I have ever worked withGEORGE K. | Overall Experience
Great staffgeorge k. | Overall Experience
Two days after I stored my property at this facility my storage unit was burglarized. Everything inside was taken. The bottom line is that this facility is not secure.David H. | Overall Experience
Well done job. Everyone I deal with was VERY prosstional and very helpful Thank YouJohn A. | Reservación
Very helpful staff and perfect location!rick g. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!