Customer Reviews for U-Haul Moving & Storage at Rockrimmon

2,173 reviews

455 E Woodmen Rd   Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

(719) 722-2296

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(719) 722-2296

455 E Woodmen Rd
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great manager forgot his name.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

WADE A. 
Rating:
5.0

Customer did not leave a comment.

Rita H. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Well kept clean facility. Friendly and professional customer service. Picking up and returning the truck was a breeze.

Christopher D. 
Rating:
5.0

Employees were helpful and friendly, the truck I rented was very clean and in good condition. This location seems to always have a great inventory of equipment for rent as well as supplies to rent/buy.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

JIMMY G. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Audra H. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Nothing at this time it was a great customer service

Robert F. 
Rating:
5.0

At this location they're very friendly, informative, quick in and out to take care of business. The team is great. The team on Nevada/Filmore is the worst in all areas of service

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

THE PEOPLE WHO WORK HERE ARE VERY FRIENDLY AND HELPFUL!! We've been to a few Haul locations - and this one is the best!!

Rebecca J. 
Rating:
5.0

Softest toilet paper I've ever used in a public location! The staff was very courteous and the process was streamlined and customer-oriented. Easy peasy.

GRADY C. 
Rating:
5.0

The staff are extremely courteous and awesome. I was extremely impressed the majority of the staff are men in the store is clean, organized, and has the highest level of teamwork I've ever seen.

Fanice R.  |  Overall Experience 
Rating:
5.0

It was a quick convenient rental. I like the online way to check in and out. Better than waiting in line 😊

Carol V. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Joanne D. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

Great customer service. Very knowledgeable staff.

JOHN C. 
Rating:
5.0

Just keep doing what you're doind! Thanks U-haul Team!

Martin R. 
Rating:
4.0

I went to the drop off location. There was a sign in the store window that said not to drop the vehicle here and that there would be a $150 fine for Uhaul left there. My return time was 0700 and the store did not open until 0900.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

We had to change our reservation 3 times (our fault) and they stayed with us the entire time.

John E. 
Rating:
5.0

Nothing. It was perfect. Great experience. Very professional. Thank you.

Lawrence C. 
Rating:
5.0

Really enjoyed the trailer it drove well. Very good quality. LED lights everything worked perfectly would recommend anyone.

Patrick K. 
Rating:
5.0

The van was the perfect sized vehicle for our needs and worked out great. The best rate guarantee saved us $$. The staff at this location are friendly and very helpful. I definitely recommend renting from this location.

Martin V. 
Rating:
5.0

Customer did not leave a comment.

Kira S. 
Rating:
4.0

The 1/2 tank gas return is an embarrassing grab at customers' walllets. No one can fill the tank exactly to a mid point level. Not sure this is a UHaul nationwide or local policy, but it is an obvious way to scam customers out of gas money.

JOHN M. 
Rating:
5.0

Very kind customer service, easy to check in the uhaul

PATRICIA D. 
Rating:
3.0

Do not replace human service interaction with the phone / on-line check in. It is not good service to have someone teaching me how to go through the motions on my phone when they could check me in using half the time. Computer check in is not better, and not in the customer's best interest.

Greg J. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

The check in by phone was horrible. It took over an hour to complete and the dealer could not help me. You should allow check in at store with a person. I will not go through this again.

John L. 
Rating:
2.0

Why are the people behind the counter no really we did everything well most everything on our phone nobody showed us the The van before we left we just have to take their word for it that everything works I didn't care for that but yeah why are they behind the counter they really overpaid

Brandon W. 
Rating:
1.0

If you like to ride a zombie truck , then go for U-Haul , there you can find the worst trucks that keep you in fear once you hold the steering wheel . I rented 15 foot truck from 455 E Woodmen Rd . The stuff was so kind and helpful. The truck had 150000 miles on it , long story short , it had free play on the steering wheel which is so scary , you can't drive more than 50 mph , otherwise your life will be in serious danger , when you push the brakes the truck starts to shake and vibrate like crazy , and when i was returning the truck to the company , it was 6.30pm and it was dark outside , dashboard light is out no lights on it, can't see how fast I'm driving , thanks for Google map!!! After all when i arrived i came out from the zombie truck my legs were shaking. I talked about the situation to the guy , he said oh yeah this truck should stop working , imagine guys !!!!

Vrej K. 
Rating:
5.0

Everything was handled well. The van was in excellent condition and was clean.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER N. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
2.0

Online check-in was painfully slow and not convenient at all. My reservation being automatically switched to online check-in the day before was not what I wanted.

Bernard R. 
Rating:
5.0

Nothing. Check in was fast and easy. Staff is professional and friendly. Equipment was set up and ready to go. Drop off/return was easy to find, easy to understand, fast and simple.

ANNETTE H. 
Rating:
1.0

The stress and inconvenience you guys have put me through are unacceptable! This was by far the worst experience i have had with any storage! The incompetence in your cooperate office are also very dissatisfactional!

PATRICIA K.  |  Overall Experience 
Rating:
5.0

continue to be helpful with graciousness

Loa E. 
Rating:
4.0

Shaun Miles was awesome at vehicle return. He's well organized, professional, and expedient. I would definitely hire more people like him

Matthew A. 
Rating:
5.0

Helpful, friendly, professional. Best part of moving.

Kimberly K. 
Rating:
5.0

Need signs to the Uhaul office. I drove and walked around for quite a while.

Margaret A. 
Rating:
2.0

Clerk went to check in the vehicle I returned. Get mileage and check fuel k look Evelyn. Then decided to clean vehicle while I was waiting to get checked out. Complained to another clerk and he took cake of me. Very poor customer service.

Stephen B. 
Rating:
5.0

Terrific

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Jean P. 
Rating:
2.0

The hitch installed required an extension to use with a bike rack. It seems to be about 3-inches short to make it flush with the bumper. I trusted U-Haul to install a hitch that was built for my SUV. That really didn't happen. I will recommend that others shop elsewhere.

Charles B. 
Rating:
1.0

Truck broke down right outside of location and they made me call roadside assistance, even though they could see me

Corey S. 
Rating:
5.0

Super service and Thor was fantastic. Based on my experience today, I have already recommended U-haul to multiple family members and friends.

Catherine H. 
Rating:
5.0

Great Service!

Angel T. 
Rating:
4.0

Customer did not leave a comment.

Denise W.  |  First Impressions 
Rating:
5.0

Very well run with nice customer service folks

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Cameron H. 
Rating:
1.0

What a joke

Steven P. 
Rating:
1.0

Well the truck's engine threw a rod and I was stuck on the side of the road for hours since the U-Haul dealership didn't maintain their trucks. So maybe actually take care of your equipment or something. We are never using U-Haul again.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

leslie f.  |  Overall Experience 
Rating:
4.0

My move to a new unit went well, Tatem and Chris were a big help. Both very professional and curious, I really did little to help, the move took half the time I thought it would. Thank you so much, my woman and I appreciate all you have done. J.T.

John W.  |  Overall Experience 
Rating:
5.0

Staff really went the extra mile in customer service to meet our needs. Thanks so much!

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Alicia D. 
Rating:
4.0

Help line was on hold for over one hour and no rep delivered.

Jean P. 
Rating:
5.0

Customer did not leave a comment.

Brandi L. 
Rating:
5.0

So easy. And everyone was kind and helpful.

Bethany N. 
Rating:
5.0

Customer did not leave a comment.

KAYLA H. 
Rating:
5.0

Your pick up procedure is ridiculous. Having to take your photo to compare to driver's license then call your alternate's phone to confirm?? And that's after on line check in!

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly V. 
Rating:
5.0

Customer did not leave a comment.

Brandon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Always good service, fast in and out pickup and drop off, Friendly , helpful , I will use them again. J T.

John W. 
Rating:
5.0

Customer did not leave a comment.

NINA R. 
Rating:
3.0

I wasn't happy about having my storage unit moved. I was glad that I was able to stay at the same location. The movers were nice and very good at reorganizing but the move took 5 hours. Which was 2 hours longer than I was told that it would take. I was disappointed to have my furniture moved because inevitably there was some damage to the wood. Not sure when it happened, either when it was moved in or moved to new space. But every tim I move there is risk of damage, so I hope that I don't have to do this again. I'm glad to have 2 free months, but I hope you don't raise rates on me AGAIN before I move out completely.

Laura K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

I've leased a truck and car trailer from California to Arizona. I then had a storage container shipped from Arizona to Colorado. Earlier this month I rented a van and returned it same day without incident. I again rented a van the following day but my experience was less enjoyable because the gentleman that processed my lease adamantly demanded that I provide a contact telephone number he could call to verify my information. He was entirely insistent of his demand and stated profusely that he would not otherwise proceed with my lease request. I found this insulting and humiliating and I will pursue another leasing company the next time a need arises. The store front at this location by the way is solid glass from floor to ceiling and my car was parked directly in from of store less than 50 ft away.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Emily H.  |  Overall Experience 
Rating:
1.0

Don't tell your customer who is in a hurry that you are giving her a full tank of gas when it most definitely was not. We went 31 miles and it cost $23.13 to fill it up which means the vehicle averaged 4.7 miles per gallon when it's estimated mpg is much higher. The counter person stressed to me that he was giving me a van that had a full tank of gas, which was not true. When we pointed this out to U-Haul, they said it was my fault and refused to do anything about it. U-Haul was always my go-to and is most convenient for me, I'll use Penske from now on.

Karla P. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
3.0

Why do I need an emergency contact? I'm not a child. I live alone, my family is dead, this just pissed me off.

Ryan D. 
Rating:
5.0

Promote Shawn he was excellent in getting rental done quickly

BRENTLY M. 
Rating:
5.0

The staff was terrific!!!

Carrie M. 
Rating:
5.0

Customer did not leave a comment.

Trinity L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Excellent servive.

David G. 
Rating:
5.0

I was treated with kindness and respect. Very professional staff.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

When I look up your location it doesn't show on map shows either locations. I explained this to the person that checked me out. I use you because if great service and I known the address and location. Just a thought to pass on to upper management. Thanks for the service. Randy

RANDALL V. 
Rating:
3.0

You feel like a criminal at this location. Photo with DL, contact second person to confirm who you are even if you've already done business with U-Haul with no issues.

LEIF J. 
Rating:
5.0

Customer did not leave a comment.

Hannah B. 
Rating:
5.0

Great experience and professional!!!!

Franklin W. 
Rating:
5.0

Customer did not leave a comment.

skip H. 
Rating:
5.0

Would like to speak to someone regarding the condition I received my rental in.

Aldo G. 
Rating:
4.0

Truck overheated & didn't have much power.

annabelle C. 
Rating:
5.0

First truck was in poor condition & needed to be swapped out. Second truck was great & staff was friendly, flexible and understanding.

ALEXANDRA B. 
Rating:
5.0

The experience moving was a pleasure with Uhaul.

Donna B.  |  Overall Experience 
Rating:
5.0

The representative was very professional and well knowledged. This was one of the best experiences I've had with a company in a long time.

CHRISTOPHER J. 
Rating:
5.0

Satisfied

NATOYA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH M.  |  Overall Experience 
Rating:
5.0

All of the staff were always helpful, and the facility is very nice being air conditioned and clean.

adrienne b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cherlyn C.  |  First Impressions 
Rating:
5.0

The staff was friendly The new manger Jennifer got me sorted and moved in with no issues. Overall pleasant experience.

D'ARTHUR L.  |  First Impressions 
Rating:
5.0

The best customer service by far I’ve ever received being new to a state

dayahmad j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASEY Lynne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  First Impressions 
Rating:
5.0

Great customer service

MARC R.  |  First Impressions 
Rating:
5.0

Great staff!!! Thanks, U-Haul 😃

jonathan c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremy A.  |  Online Move In 
Rating:
5.0

This and the other staff were super friendly and so helpful with the process of storage rental and dropping off a truck rental.

Michael L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L.  |  First Impressions 
Rating:
5.0

Chris has excellent customer service. The facility is conveniently located, clean, temp controlled, and offers free carts to help move which made things easier.

Dean T.  |  Online Move In 
Rating:
5.0

Great customer service...really like that team. They so to really well together.

Donald H.  |  First Impressions 
Rating:
5.0

Competent, friendly, and very helpful staff. Very clean facility

Damian W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  First Impressions 
Rating:
5.0

Jason was absolutely great as the manager and the representative who checked me in was also superb

John B.  |  First Impressions 
Rating:
5.0

The BEST customer service I have ever received. Jason turned a horrible moving experience into a success and I left feeling great about the experience and the company. I HIGHLY recommend this facility and its services.

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal B.  |  First Impressions 
Rating:
5.0

This place is fantastic! Friendly, professional staff, super clean. Brand new!!!

Christopher K.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top