El cliente no dejó un comentario.Teddi H. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Rockrimmon
Colorado Springs, CO 80919
(Near Woodmen rd and I-25)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Uhaul computer systems need to talk to each other. Very frustrated on our uhaul storage container move on one of our storage units to Fla. Dates were incorrect at first and we were led into a spiderweb of phone numbers to call. Most said " I can't see that on my computer. You have to call…" frustrating but it worked out in the end. Far from seamless though. Address was not updated at Woodman properly (even though we had it shipped there). We had updated at the counter, but had to call again at a later time because they requested an updated address (?!)Stephanie P. | Overall Experience
My reservation was not held at the original location costing me around $20 in extra mileage.Jeff H.
Kevin you crazy dude. Thanks for you help and recognizing that I'm a pro. One pro to the other pro, keep up the strong work. You team was hilarious and fun to work with. Thanks for talking it out my dude. We will be back, you can count on it.Jacob W.
This was a smooth and pleasant experience.Steven J.
Check out guy was fabulous.JEAN P.
Every person at this facility was so sweet, and so impressive. Professionally on point and genuine fun individuals. I was present during a time of chaos with a criminal, and STILL they were so fantastic. 勺Kira T.
El cliente no dejó un comentario.Desmond M. | First Impressions
El cliente no dejó un comentario.DENNIS R. | Overall Experience
Our guy Devin was absolutely the best. Knowledgeable, professional, informative, and helpful. I was moving with a 10 foot van, and he went through the list of features to include the lack of ramp, which is exactly what I needed. So I avoided a 2 hour turn around by upgrading to the 15 foot model. It was a simple upsell just based on fact gathering and info presentation which he did with ease. It's a reassuring kind of professionalism. I know sales guys at renewal by anderson who make a million dollars a year that could have learned something from that simple exchange. I strongly recommend you consider him for a higher level sales role at the corporate level. He knows your product inside at out casually at this location. I imagine he'd do the same higher up. Top notch customer service and sales reps are rare and if you don't capitalize on your people, someone else will. I run a marketing and sales company called High IQ in the real estate space. And Im strongly considering hiring him for OUR next corporate sales team. But out of respect, I thought both he and your business deserve the recommendation. Do not make the mistake of overlooking this recommendation if you want to grow your brand consistency and sales efficiency by promoting internal experts to higher levels.Dennis H.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Bryce C.
Keep up the good work.Leo T.
El cliente no dejó un comentario.Blaine K.
Anjelica and Mars were especially helpful and so friendly!Rylie S.
Very helpful and friendly. Easy and convenient drop off location.ronald C.
The staff/team was absolutely terrific!JERRY H. | First Impressions
This facility and staff were the best ever. I've been to a lot of U-Hauls in the last 25 years and this one was impressive, responsive, super nice, and informative.JERRY H.
It's my second time in a week renting a U-Haul and the man who checks me in when I return my U-Haul is pleasant and has a great personality. Every employee was nice.Pamela K.
I got charged full price for my rental when they made me bring it back in half of my time of use. I tried to extend my rental they denied me they made me unload my stuff off the truck into a storage unit. Now I have to rent another truck on Tuesday so I can move in to my apartment. They told me that they were not going to charge me for the whole thing but they did anyway. I got charged for my milage when I was told I had to go to another site to unload which put me over my milage limit. I feel I was taken advantage of. They also said the reason I couldn't keep the truck is because it was going back out the next morning at 730 Saturday. It was still at the U-Haul place at noon . As far as I know it never went out. The only thing that kept me from having to leave my stuff on the street is I qualified for a free storage unit. I have a 4 month old girl and my wife. We were unloading our stuff at 930 at night into the unit. Now we have to do this al over again. This U-Haul site is off of academy in Colorado springs. When I went to try to extend my rental a lady that I talked to in person said I could bring my rental in si they could see it was in one piece then I could do another contract with them so I could keep it until Tuesday when my apartment would be open. She told me not to worry about anything that she would take care of it for me then 30 minutes later she called me and said that they couldn't do that for me and I needed to have the truck back that night because it was going back out the next day at 730. I explained that I have All of our stuff in it and I didn't have any place to go with it. She told I need to get another truck from another site the next day at 730 at the woodman site and unload my stuff on to the other truck and have the first truck back at it's site at 730. I asked her how was I supposed to rent another truck unload my stuff on to that truck and have the first truck back at it's site at 730. I said I couldn't not drive 2 vehicles at once an that it is impossible to rent a truck unload my stuff and have the first truck back all at the same time. She is the one who told me that she would take care of this deal so I could keep the truck for as long as I needed it for. I was willing to pay for the whole weekend that is when she said they would just do another contract. She is the one who stepped out of her role an tried to play boss an said things that wasn't even possible to do. I would like to get a refund for all of it because people played told me things that they were able to do. All in all I got charged full price for only using the truck for half the time and got charged for all the millage when I had to go further out of the way to get another truck. I got a big screwing on this. Someone needs to do the rite thing and get my money back. Thank you from a person that will never use your service again and I will let people know that the service there is a rip off. I did try to resolve this situation with the site and got no where. All they wanted was the truck back an didn't care what happened to our stuff or anything that we needed.. I am not a rich person and I don't appreciate that your employee didn't consider that our 4 month old girl had to be out in the night unloading our stuff into storage. Do you have kids would you want your kids out in the middle of the night unloading your stuff. Probably not.DONALD H. | First Impressions
El cliente no dejó un comentario.Sydney S.
El cliente no dejó un comentario.Stephanie A.
I was scheduled to pick up my rental at 9 am. I was informed when I showed up that there was an IT issue that prevented any sales to be accomplished. I should have been notified. Furthermore, the individual that was behind the counter did not seem to understand or provide any options. I had to contact the rental center constantly to see if the rental was available. When I contacted the rental center at around 2 pm they informed me that they were trying to notify me that my rental was ready. I did not see a call from the rental center. When I showed up a gentleman was behind the counter but was not concerned with helping me, instead he said that anotyher individual would help me. Just seemed rather poor customer service. However, the young lady who finally did help me genuinely was caring about my concern. Delaying my pick up by over 5 hours put me behind my schedule and no offer was made to correct the situation. Even a small discount to show appreciation would have been nice to show that they cared for the customer.Eduardo D.
Turned truck off early do I get a discount refund for turning in early.Bobby A.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Rick F.
Worked like clock work. Very smooth rental from begining and end.anthony A.
I reserved the truck four weeks in advance and they called the day before and told me I would have to pick up the truck 65 miles away.Tama M.
The two staff members there were amazing.Rino G.
El cliente no dejó un comentario.evan D.
Great jobstephen B.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Glendon R.
El cliente no dejó un comentario.VUTTIPHAN H.
The staff in Colorado Springs were simply outstanding, especially Kevin an Chandler. While we were travelling as our boxes moved, they answered all of our questions and allayed our concerns. I could not ask for better customer support. Tammy in fort Myers was an exceptional person to work with (she is careful of flowers, checks clearance at the garage, grass, etc., and she can drive like the fork lift like no one else (awesome!). I apologize for the issues gaining entry into our community -- she is patient for sure. Only 'bad' comment is the apparently slow computers whenever we called the central scheduling number. We were told two different delivery dates and often were told it was the computers that were slow and they couldn't see our boxes. Would I recommend U-Box Containers, yes.
Front entrance seems out of the way, not up front and center like I'm used to seeing. Personnel were great and help me check in.Jorge Z.
Add signage from the road to make it more clear to find the office and drop off.Myron B.
The guy working there was rude. I paid for a dolly that wasn't in the truck and I paid for 2 dozen furniture pads that weren't given to me either.JAMES S.
El cliente no dejó un comentario.Heike J.
El cliente no dejó un comentario.megan B.
It appears there was 1 employee in the morning. Hire a 2nd person. He was overwhelmed with every phone call that came in and a line of 10 people. Which then put him in a bad mood so he was a bit rude and short but understandably so.Thomas K.
El cliente no dejó un comentario.Stephanie H.
El cliente no dejó un comentario.Michael R.
Numerous concerns: Very rude and condescending women at desk. Charged us $40 over the original quote. Had to change location due to site problems. I will never use u-Haul again and will not recommend your company. Bad service all the way!Sandra F.
Maybe include an empty gas tank! It could really help with small fuel ups like myself who dropped it off at half but it went slightly under when i arrivedGregory H.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Ayrian G.
El cliente no dejó un comentario.Jeff S.
The tire exploded on the highway at 65 mph, which almost caused an accident. The truck was fully loaded at the time. Was on the side of i25 in a dangerous situation for 2.5 hours waiting for the nice man to come to change the tire on the side of the road. The date code on the exploded tire said it was 5 years old. This was a Dangerous situation that was totally avoidable if proper maintenance was performed on the truck. Other than the tire, the alignment was off, at highway speeds, it pulled to the left and there is lots of play in the steering. Not good. Also, it has a shake at highway speed that made it scary to drive. I drove this truck 700 miles and felt like it was a death trap. In the past, the UHAUL trucks I have rented were solid and very smooth at highway speed. This one however was the opposite. it was downright scary at highway speeds. They need to maintain that specific truck in a more professional manner. Customer service was great though, the employees are very nice and professional.Keith S.
Rented a 20ft truck was dirty and while loading my 75 in tv got broken when the dolly caught the loose piece of metal in the center of the box. Will never return to this locationRobert B.
Erik went above and beyond helping me check in my equipment. After a long day of moving, it was very refreshing to meet a friendly person that was willing to help.Kyle E.
Great install and the hitch looks great!Dan H.
I was not able to get a refund for the blankets I didn't use! Other than that, I had a GREAT experience!Paula G.
El cliente no dejó un comentario.barton M.
The team at this location is fantastic, very professional and took great care of us.Joshua F.
Always a pleasure renting from this location, friendly reps and very helpful.Darryl H.
El cliente no dejó un comentario.Serena F.
El cliente no dejó un comentario.Jenna L.
Good all aroundMichael G.
El cliente no dejó un comentario.Douglas J.
El cliente no dejó un comentario.Jenna L.
Will always consider uhaul for moving and storage needs.Michael W. | First Impressions
El cliente no dejó un comentario.Rick S.
El cliente no dejó un comentario.RUSSELL M.
Everything was good and quickJoseph H.
El cliente no dejó un comentario.diane P.
El cliente no dejó un comentario.Sharon L.
El cliente no dejó un comentario.Marta B. | Overall Experience
El cliente no dejó un comentario.Paritosh R.
El cliente no dejó un comentario.steven A.
El cliente no dejó un comentario.Christian L. | Overall Experience
El cliente no dejó un comentario.Nathan M.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Kathleen P.
El cliente no dejó un comentario.Mary C. | Overall Experience
It was a last minute rental right before they closed and it was snowing and he had no problem with helping me. Will always use this location. Graciasbilly S.
El cliente no dejó un comentario.Chad E.
Assistant Mgr. Devon is legit. Eric has no concept of customer service when your literally standing right before him. He has a hot temper, throws down equipment by " Truck return" stood there for 35 minutes and he never took care of me or the truck. Most importantly why I won't reference this uhaul storage facility is because they Violated me and the ADA. Oh and the " Mover assist help" that's a complete joke, their 800# no one answers. Automated do everything online. But if someone cannot do that your screwed. They stole my money, no one contacted me about job completed or not, no one came to help me. So, yes, this is a highly poorly run facility and uhaul feature.Susan T.
The guy who hooked up trailer in a snowstorm on Friday was super pleasant despite the weather. And then on Saturday when I returned trailer, the gentleman who helped me was super friendly and conversational. Really great staff - hope that these complements make to them and their managers.Chris P.
Great serviceNathan C.
The mileage on my uhaul was like 1500 miles off and then when I submitted the photo to start it didn't register, I guess. So when I returned the uhaul and I inputted the number of miles it told me it was under where I started. I had to make up a number of miles for the submission.Alec G.
The check-in process is very invasive as a picture of the renter is required as well as a secondary phone and a call with an answer to that secondary phone. Home numbers are not accepted although they provide a better geo-location. I would welcome a more in-depth registration process once and not every time I rent a trailer for in-town use.Edgar C.
Eric was awesome and made the return fun and easy!!Jerry S.
El cliente no dejó un comentario.Bernd S.
El cliente no dejó un comentario.Frank D.
El cliente no dejó un comentario.Eric N.
Putting the dolly and packing blankets in the back of the truck came to be of great help!!! ¡Gracias!Andrea T.
I found another location 3130 N Nevada that was amazingly helpful. The woodmen location personnel seemed quite bothered about asking for assistance with a low profile vehicle. I would still be struggling if the other location in Nevada didn't help me so very much! They are great there!Monica L.
The app was not working so I had to use the website, then when we were went to go get the keys the lock box was empty. So we called the number listed on the sign, but the gm resigned that day and didn't have anyone else for me to call. So we had to call the main hotline, and that took another 20 minutes. Luckily they could get us in something else. It took about a little shy of an hour from when we got there till the we were able to get a vehicleWilliam P.
I mainly dealt with Chris, good guy. He got me into a unit close to the front as I'm a disabled veteran. The staff was all really nice and helpful. The storage facility was clean, well maintained and climate controlled. Highly recommend this place for your storage needs... They also have trucks... I didn't use one but if it's from this staff, I'm sure they would be on point. Thanks again Chris and staff. I would use them again.David H. | Overall Experience
Nothing it was a great experience.Brian R.
El cliente no dejó un comentario.Kathy S. | Online Move In
El cliente no dejó un comentario.Rulon L.
Eric was great!ANDREW A.
El cliente no dejó un comentario.Stephen C.
The manager helped me login to approve my truck rental. They had a scan code printed on the wall. This helped expedite the process.Kristen E.
El cliente no dejó un comentario.TYLER V. | Overall Experience
Get your act together. Don't tell people to go to a different location when they didn't have the truck either. They sent us back to your location. It was a total run around. It cost us $$ because we had a crew waiting.John T.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.JOEL W. | First Impressions
They gave excellent customer service! Our experience was awesome! Everyone was very friendly accommodating! Thank you so much!Robin F. | Online Move In
El cliente no dejó un comentario.Thomas K.
I don't know how I went over by 12 miles :( I didn't do any extra driving only from the pick up to the old place and then to the new place to the drop off location :( but other than that it was great!Martin R.
El cliente no dejó un comentario.billy S.
El cliente no dejó un comentario.Christopher S.
If you're going to offer â€œmobile check-inâ€, then fix your mobile app. It wouldn't accept the code it kept texting to meâ€¦ And then locked me out. After waiting on hold to talk to customer service, I was directed to someone else. After that person unlocked my account, I had to take a picture of my license 5 times before it was finally accepted by the mobile check-in rep. The main entrance to this location is poorly marked, and so is the rental return spot. When all was said and done, it took me nearly 45 minutes to pick up the truck.Patrick D.
With only one entrance and the units spread over such a large area, it is both difficult and cumbersome to reach my units. Additionally I discovered a 10x20 isn't really a 10x20, but two 10x10 side by side which didn't work for an item I needed stored resulting in my having to rent two units instead of one. The staff was helpful but the facility itself is awkward and inconvenient.CYNTHIA M. | First Impressions
It's an extremely busy location and they were short staffed so while the staff was working as fast and hard as possible, long waits resulted.Cyndi M.
Love the staff at this location.kurt S.
Fast and easy Professional and the team was pleaseant ThanksThomas M.
Gave me a truck that was in such disrepair that when I got to my destination I was was told it should have been scrapped. Exhaust shield was missing, mirrors were looses, had to put 4 quarts of oil just to get to my destinationMark F.
El cliente no dejó un comentario.Brenda B.
Vehicles could use more maintenanceGreg S.
El cliente no dejó un comentario.John J.
The Woodmen location provided a good customer experience. With that said, the reason I picked up equipment from this location was because the North Gate location failed to stage a vehicle that was reserved 2 weeks ahead causing a great inconvenience. I will not be visiting the North Gate location in the future.Ruben P.
El cliente no dejó un comentario.Brenda B. | Overall Experience
Great customer service and good travel experience and the storage is clean fresh and spacious.yassecht v. | First Impressions
El cliente no dejó un comentario.Dustin W. | Overall Experience
Great U-Haul location and a very safe and clean storage space! ¡Gracias!Andrea D. | Overall Experience
El cliente no dejó un comentario.TYLER V. | First Impressions
El cliente no dejó un comentario.Mark P. | First Impressions
El cliente no dejó un comentario.David H. | Overall Experience
El cliente no dejó un comentario.Laura K. | Overall Experience
Staff very friendly and restrooms how many storage places have restroomsJOEY B. | First Impressions
El cliente no dejó un comentario.Preedawan N. | Overall Experience
El cliente no dejó un comentario.Brittany B. | Online Move In
The person at the register was pretty low energy and reluctant, but other workers I spoke to were very nice.Mark P. | First Impressions
My locker had a sticky latch that was stiff & I needed gloves to push it over. I'm not sure if it was bent or not. I eventually learned how to work with it. I don't know if that is normal or not since I've never used such a latch before.Carolyn B. | Overall Experience
El cliente no dejó un comentario.Mark M. | Overall Experience
El cliente no dejó un comentario.Brenda B. | First Impressions
El cliente no dejó un comentario.Kaila V. | Overall Experience
El cliente no dejó un comentario.Robert G. | Overall Experience
El cliente no dejó un comentario.Kristopher W. | Overall Experience
El cliente no dejó un comentario.Fidel P. | Overall Experience
Chris was a grrreat help. I can't say enough good about that man. He is the best example of what an excellent customer service person should be that I've ever had the pleasure of doing business with.James D. | First Impressions
I was very pleased with my overall experience with this U-Haul center. Chris is great!Thomas H. | Overall Experience
El cliente no dejó un comentario.Denroy C. | First Impressions
El cliente no dejó un comentario.Brad S. | Overall Experience
El cliente no dejó un comentario.Elizabeth H. | Overall Experience
El cliente no dejó un comentario.Mark H. | Overall Experience
El cliente no dejó un comentario.Michael K. | Overall Experience
El cliente no dejó un comentario.Katherine P. | First Impressions
El cliente no dejó un comentario.Alisha L. | First Impressions
Exceeded my expectations with friendly professional service, excellent moving truck and equipment, and very clean modern storage facility.BarryD B. | First Impressions
Excellent, friendly and professionalEloy G. | First Impressions
El cliente no dejó un comentario.Katherine B. | Overall Experience
Not the best customer service from the employeesAdam H. | Overall Experience
El cliente no dejó un comentario.PAULA L. | Online Move In
El cliente no dejó un comentario.Anita W. | First Impressions
El cliente no dejó un comentario.Sean S. | Overall Experience
Very kind gentlemen who went above and beyond to help me! Very clean storage facility and easy truck check in and out.Natalie F. | First Impressions
The manager at the Woodmen facility deserves a huge award for outstanding customer service! Such a patient, caring person and went beyond the call of duty to assist me in checking out my truck and storage! Thank you!!LISA V. | First Impressions
Best storage facility I've ever been to. Clean and carpeted, inside and temperature controlled and well-lit, with a secure self-check-in/checkout system, and it's enormous. Never seen anything like it.phil p. | Overall Experience
The service was great!!LEDELL E. | First Impressions
This is the second time I've used this particular U-Haul facility (2020 and now 2022, and 2 different facility GMs, Jason back then and Chris now), and both times things have gone well. I will be using this same facility again should I return to Colorado Springs in the future.John C D. | First Impressions
El cliente no dejó un comentario.Katie J. | Overall Experience
The people were fantastic to deal with. Facility was great! Easy and convenient. That said, the IT system sucked! Made it very difficult to reinstate a storage rental I had made there over a year before, due to the system losing my contract. The only thing that kept me from saying WTF and walking out with my stuff was how helpful, creative, and mutually frustrated the staff at the facility was. Great people! The fact that an inquiry leads to 45 minutes wasted while I was on a tight schedule to begin with was extremely frustrating. Again, this was no fault of the facilities employees. They truly saved the day and kept me as a customer, albeit one shaking their head over the problems with your information management! Fire your IT department! Give those folks at the facility a raise and an "way to go"!Michael S. | First Impressions
El cliente no dejó un comentario.Jerry K. | Overall Experience
Outstanding service and facilities.Donald H. | Overall Experience
El cliente no dejó un comentario.Danny D. | First Impressions
El cliente no dejó un comentario.Brenda B. | Overall Experience
The agent I worked with (Devotion Aona) was extremely helpful and very professional. She was working mostly by herself and handled the customers waiting in line very graciouslyStephen F. | First Impressions
Alarm activated by itself after leaving to go grab more stuff and alarm would go off literally every time even after disarming it which was super annoying.Devin H. | Overall Experience
The 2 workers that were on shift the day that I reserved the U-Haul were beyond excellent! I really appreciated their customer service abilities and they really were professional!!! Thanks U-Haul @ Rockrimmon you all rock!Corterrence S. | First Impressions
El cliente no dejó un comentario.Mistelle S. | First Impressions
El cliente no dejó un comentario.Devin H. | First Impressions
I needed a short-term storage solution, and this was perfect.ROBERT P. | Overall Experience
Easily the best uhaul site I’ve ever used.DARCY O. | Overall Experience
El cliente no dejó un comentario.Marta B. | First Impressions
El cliente no dejó un comentario.Yvette K. | Overall Experience
El cliente no dejó un comentario.Ann K. | First Impressions
El cliente no dejó un comentario.WILLIAM W. | First Impressions
El cliente no dejó un comentario.Marisa V. | Overall Experience
greatMarlo R. | First Impressions
My original housing plans fell through so I needed a place to store my things last second. Uhaul storage made it painless for me, even though it was a last second reservation.Christopher L. | First Impressions
El cliente no dejó un comentario.Thomas D. | First Impressions
The gentleman had excellent customer service and went above and beyond to help me with a dilemma caused by a Denver U-Haul.Melissa V. | First Impressions
El cliente no dejó un comentario.ANGELA H. | First Impressions
Very easy experience renting storage from Uhaul. Facility was clean, easy to access, and usually not too busy. Thanks for a great experience!Nicole F. | Overall Experience
El cliente no dejó un comentario.Austin L. | Overall Experience
You guys cudgel my credit card 2 times and when i canceled the same day you only refunded me one timeCANDRA T. | Overall Experience
Very nice and clean facility. Devin did a fine job signing me up.Todd S. | First Impressions
El cliente no dejó un comentario.Michael F. | First Impressions
El cliente no dejó un comentario.Jeanne K. | Overall Experience
They were very nice and helpfulVirgil H. | First Impressions
The only thing I would suggest is that patrons be made aware that after hours the large sliding door is not available.Glynese N. | Overall Experience
Good experience.Cherie B. | First Impressions
I walked into your facility real upset everything that could go wrong did. Jordan and Chris made the difference, I was given wrong info, the gas they quoted was wrong they scheduled me for the wrong location this all came from your store at 3105 N Nevada. But again Jordan and Chris at Woodmen corrected everything and I left a happy person Kudos for these two employees. They saved me a call to Corporate.Victoria S. | First Impressions
El cliente no dejó un comentario.christine c. | First Impressions
El cliente no dejó un comentario.Don M. | Overall Experience
El cliente no dejó un comentario.Billie C. | Overall Experience
All the staff was wonderful The facility was very orderly and cleanVirginia C. | Overall Experience
El cliente no dejó un comentario.Aurisola R. | Overall Experience
El cliente no dejó un comentario.Kristen K. | First Impressions
El cliente no dejó un comentario.Rachael R. | Overall Experience
El cliente no dejó un comentario.WILLIAM G. | Overall Experience
I like the security this facility provides and the ease of parking and moving stuff into/out of unit. Highly recommend.emily p. | First Impressions
The facility was excellent. Staff was always friendly and helpful.Kathy J. | Overall Experience
El cliente no dejó un comentario.Phyllis C. | Overall Experience
Excellent service, friendly and helpful, great facility, great experience, Managers were outstanding.Holly B. | Overall Experience
El cliente no dejó un comentario.Danielle M. | Overall Experience
Smell if mold - carpets? Otherwise excellent!Elizabeth H. | First Impressions
The staff are extremely courteous and awesome. I was extremely impressed the majority of the staff are men in the store is clean, organized, and has the highest level of teamwork I've ever seen.Fanice R. | Overall Experience
The stress and inconvenience you guys have put me through are unacceptable! This was by far the worst experience i have had with any storage! The incompetence in your cooperate office are also very dissatisfactional!PATRICIA K. | Overall Experience
El cliente no dejó un comentario.Womens C. | First Impressions
El cliente no dejó un comentario.leslie f. | Overall Experience
My move to a new unit went well, Tatem and Chris were a big help. Both very professional and curious, I really did little to help, the move took half the time I thought it would. Thank you so much, my woman and I appreciate all you have done. J.T.John W. | Overall Experience
El cliente no dejó un comentario.Brandon C. | Overall Experience
I wasn't happy about having my storage unit moved. I was glad that I was able to stay at the same location. The movers were nice and very good at reorganizing but the move took 5 hours. Which was 2 hours longer than I was told that it would take. I was disappointed to have my furniture moved because inevitably there was some damage to the wood. Not sure when it happened, either when it was moved in or moved to new space. But every tim I move there is risk of damage, so I hope that I don't have to do this again. I'm glad to have 2 free months, but I hope you don't raise rates on me AGAIN before I move out completely.Laura K. | First Impressions
El cliente no dejó un comentario.Emily H. | Overall Experience
The experience moving was a pleasure with Uhaul.Donna B. | Overall Experience
SatisfiedNATOYA R. | Overall Experience
El cliente no dejó un comentario.KEITH M. | Overall Experience
All of the staff were always helpful, and the facility is very nice being air conditioned and clean.adrienne b. | Overall Experience
My uhaul truck was cancelled (due to lack of trucks available) so I couldnt move out before my month renewed. When I moved out 2 days later, I asked if I could get a prorated amount since uhaul cancelled my reservations. I was told to talk to the manager. So I called back several times and was never able to get ahold of Jen. I was told multiple times she would call me back, but never got any call from anyone. The facility was clean amd well kept but communication was non-existent from the manager when I needed help. All the other associates were nice and helpful. It was just frustrating to pay another month of storage when uhaul was the ones who cancelled my move in the first place.Anna A. | Overall Experience
El cliente no dejó un comentario.Mark A. | Overall Experience
El cliente no dejó un comentario.WILLIAM G. | Overall Experience
The fact that you won't guarantee a truck or made changes to u-box drop off locations at will was extremely inconvenient for me, especially since I was moving out of state. The U-Haul storage facility was all good but they don't pro-rate the rental so I basically paid $60+ for 1 week. There is zero reasons why they can't pro-rate. I also got different answers from different people about the equipment rentals and pro-rating the storage unit. I will never use U-Haul again (I went with Penske and had a much better experience).Stephanie A. | Overall Experience
All things considered, it was fine. The 1-800 line, nor no phones should ring to the front desk staff. Handling in person customers should be priority. The parking lot needs to be cleaned, especially by the loading docks. The bathrooms are disgusting.Don P. | Overall Experience