Comentarios del cliente para U-Haul Moving & Storage at Rochester International Airport

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Rochester International Airport

Grado total:

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Paul S.
Grado:

You folks accidentally kept my driver's license. It was an easy mistake to make and it didn't cause any serious harm, but I rent from uhaul all the time -- it would be nice if it could just be on file so that needn't happen again. In any case, the price was reasonable and the pickup and dropoff were smooth and fast. Nice.

Brandy S.
Grado:

The trucks were parked VERY close to each other making it difficult to get into and very difficult to accurately inspect. The vehicle overall was clean but gum wrappers were left in the drink console in the center and the hand console in the passenger side door.

Missy R.
Grado:

El cliente no dejó un comentario.

Tyler C.
Grado:

El cliente no dejó un comentario.

Jennifer S.
Grado:

Nothing

Lamar D.
Grado:

Very good customer service

David B.
Grado:

There was a lite out

John R.
Grado:

El cliente no dejó un comentario.

Margaret F. | Overall Experience |
Grado:

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Janelle B.
Grado:

I normally go to the uhaul in henrietta but decided to go to this uhaul because it was closer to my house but wow what a horrible mistake. I was given a uhaul with a dead battery after packing up the uhaul. Then, I had to call roadside assistance and wait for the tow truck to come to jump the truck. This burned a lot of gas which I had to pay for, in addition to needing to keep the truck on while I unloaded it because if I were to turn it off, it might not restart. When I got back to the uhaul location I asked for some type of compensation or discount and the employee just told me that I need to talk to the manager. He was not at all apologetic and instead just made excuses such as "well this happens a lot when it's cold out."

patrick C.
Grado:

The GM at this location was super nice. I believe his name was Anthony. Took his time explaining and making sure I had everything I needed.

STEPHEN M.
Grado:

nicest service i have ever had a u-haul location ever. will be using this location from now on.

Douglas Z.
Grado:

El cliente no dejó un comentario.

Yzaidelis M.
Grado:

El cliente no dejó un comentario.

Karen E.
Grado:

Due to the snow/ice at this location, truck needed to be cleaned before leaving lot, delaying my departure time. I would highly suggest that UHaul invest in trucks with cruise control for those who rent for long distance drives such as mine was!

Ronald V.
Grado:

El cliente no dejó un comentario.

Jenea R.
Grado:

Anthony was stellar to work with! Knowledgeable, attentive, efficient. U-Haul is lucky to have him as an employee!

Richard W.
Grado:

This is our go-to rental truck location in Rochester NY. We've used them before, and always expect to and do receive excellent service.

Diana S.
Grado:

Nice job and efficient

Deborah Z.
Grado:

Door track needed to be lubricated on the covered trailer. Took 2 of us to get it up & down.

Timothy S.
Grado:

Maybe more clear parking area for customers. Although, it was a snowy day when I went.

Deborah J.
Grado:

The experience was excellent and went quicker and smoother then I anticipated

Yezhe L.
Grado:

El cliente no dejó un comentario.

marlena M.
Grado:

El cliente no dejó un comentario.

Mecaly O.
Grado:

Very friendly customer service

Dan B.
Grado:

El cliente no dejó un comentario.

Lauren R.
Grado:

Lower rates when equipment is returned early. I drove out of my way to take equipment there because they really needed it. They showed little appreciation.

Natasja R.
Grado:

El cliente no dejó un comentario.

Lakeya J.
Grado:

El cliente no dejó un comentario.

Ronald V.
Grado:

At minimum, sustain your current level. At best, if you haven’t done so, implement a continuous quality improvement program.

Kimetra H.
Grado:

El cliente no dejó un comentario.

Kimetra H.
Grado:

El cliente no dejó un comentario.

Steve P.
Grado:

Very helpful and easy to work with. Overall very satisfied with using this location. I had 2 moves in a month and used this location for service both times. Excellent service by employees both times.

Dwight W.
Grado:

Andrew does an excellent job working with his customers. I won't go any place else

Jason D.
Grado:

El cliente no dejó un comentario.

Chelsea O.
Grado:

El cliente no dejó un comentario.

Teressa B.
Grado:

El cliente no dejó un comentario.

lisa B.
Grado:

Nothing ??

Jerome D.
Grado:

El cliente no dejó un comentario.

Linda W.
Grado:

Maybe make sure the gas tank is full.

Joann M.
Grado:

El cliente no dejó un comentario.

JILLIAN B.
Grado:

El cliente no dejó un comentario.

Leonard L.
Grado:

They is not much to say, excellent service.

Derek Y.
Grado:

El cliente no dejó un comentario.

Kayshiana H.
Grado:

El cliente no dejó un comentario.

bernard N.
Grado:

Thank you for the prompt as well as the patients with my changes made my me.

Carmen J.
Grado:

I’m glad we spoke to a person and picked up from a person.

Olesya V.
Grado:

El cliente no dejó un comentario.

Robert K.
Grado:

El cliente no dejó un comentario.

Jasmin S.
Grado:

El cliente no dejó un comentario.

Miachel K.
Grado:

The entire move went smooth. The people you have working for you are very good at what they do. I thank them all for their courtesy and help.

Robert B.
Grado:

It was a flawless experience, no complaints at all staff was extremely helpful.

Christopher S.
Grado:

The issues that I had were with the Kent delivery location. I had to delay the delivery for a week, because they did not have a truck available - all their trucks were down. Otherwise, the Kent location did a good job of communication, delivery, and pick-up.

Mary M.
Grado:

El cliente no dejó un comentario.

Barbara L.
Grado:

The entire process from start to end was TERRIBLE. Nothing to do with the staff at pick up and drop off locations. The truck should not have been on the road..... issues too long to list. From one reservation I must of made over 20 calls to UHaul; unacceptable!!!!

Darlene S.
Grado:

Nothing nice location

Phallon L.
Grado:

El cliente no dejó un comentario.

Shawn E.
Grado:

El cliente no dejó un comentario.

Anthony N.
Grado:

El cliente no dejó un comentario.

Kimberly M.
Grado:

El cliente no dejó un comentario.

Shawn A.
Grado:

El cliente no dejó un comentario.

P Denise K.
Grado:

After calling to confirm at the henrietta location. I had no truck. But the person in duty worked hard to get me another and he did. It was close by too. Still waiting for 50.00 credit though.

Marian R.
Grado:

El cliente no dejó un comentario.

PANOS B.
Grado:

It seems that the Computer Program is very slow and it’s increasing the Waiting Time.

Carlet C.
Grado:

The worker kind of screwed me over with the mileage. When I guessed how far I might go he rounded down by 10 miles and I went over to my original so I paid more. Just not clear in communication about guessing more accurately. Disappointed there.

Elizabeth G.
Grado:

El cliente no dejó un comentario.

Larry Q.
Grado:

Nothing at this time. The whole process was easy and very professional. Will use them again.

Mark L.
Grado:

Great location a mile and a half from home. all staff was very nice getting the van and returning it. All good, .Great experience.

Cheryl M.
Grado:

Friendly service and efficient! I was in and out quickly and I appreciated the quick service

Erica B.
Grado:

El cliente no dejó un comentario.

Victoria S.
Grado:

The truck was very hard to start. Would have preferred a different one.

Bonita M.
Grado:

El cliente no dejó un comentario.

Joseph K.
Grado:

El cliente no dejó un comentario.

Monique H.
Grado:

The vehicle was fine with the exception of the windshield. The windshield had foot/toe prints from a previous customer.

Elizabeth G.
Grado:

Best location and service

Evone F.
Grado:

fast and courteous service

Patrick O.
Grado:

El cliente no dejó un comentario.

Janet S.
Grado:

El cliente no dejó un comentario.

Dale D.
Grado:

El cliente no dejó un comentario.

Veronica G.
Grado:

El cliente no dejó un comentario.

Peter A.
Grado:

Very nice helpful people.

William B.
Grado:

El cliente no dejó un comentario.

Robert K.
Grado:

El cliente no dejó un comentario.

Sue S.
Grado:

This U-Haul facility was a bit out of the way, but I found it. I was surprised that the folks did not inspect truck and just accepted key. They were very efficient and told me I would be getting an email from UHaul with more details. I haven't received anything yet so I am just hoping everything is OK. It would have been better to leave there with everything feeling done.

jesse W.
Grado:

El cliente no dejó un comentario.

Adam F.
Grado:

El cliente no dejó un comentario.

Henry V.
Grado:

El cliente no dejó un comentario.

Christine M.
Grado:

El cliente no dejó un comentario.

Sandi M.
Grado:

El cliente no dejó un comentario.

George L.
Grado:

All went well , personal were great on return of truck.

Timothy M.
Grado:

No complaint

Christopher H.
Grado:

El cliente no dejó un comentario.

constance C.
Grado:

I was told the 17' truck needed would be available for pick up when I arrived at the Ajax Rd facility there was none there and was at the Greece location but was never told this by the woman on the phone when I called. The person that waited on me (robert halter) was very accommodating and was able to discern that the 15' would work (it did).

Christopher H.
Grado:

El cliente no dejó un comentario.

David F.
Grado:

Well first of all, they didnt have the right size trailer i reserved, then when i returned it they overcharged my card the wrong amount, after i called they refunded some, then i had 2 charges showing in my bank acct and almost a week later now i have 3 charges on my bank account, i will be calling a third time tomarrow.

Bravius Y.
Grado:

El cliente no dejó un comentario.

Tonya Dawn H.
Grado:

El cliente no dejó un comentario.

Megan B.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

El cliente no dejó un comentario.

jingwang J.
Grado:

When I went to rent, I had a staff member to help me install it into my car. I was very happy. Unfortunately, the staff member forgot something that helped me install it. I almost had a car accident on the highway. I went back today. When I told another staff member, he told me to check it out and perfuse me. What I want to say is that this is very important and I have to explain it to me.

Michael V.
Grado:

For some reason my original reservation was changed not only the location but the time which really messed my day up

RODNEY C. | Overall Experience |
Grado:

The staff was very accommodating to our needs.

Kim A. | Overall Experience |
Grado:

Thank you

MARY JO B. | Overall Experience |
Grado:

Staff was great and very helpful. It’s great storage space.

william D. | Overall Experience |
Grado:

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

ALEX P. | Overall Experience |
Grado:

Large facility that's well lite. Seems very secure.

CHRIS W. | Overall Experience |
Grado:

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

Rachel A. | Overall Experience |
Grado:

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Kristine F. | Overall Experience |
Grado:

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Teri V. | Overall Experience |
Grado:

Excellent service! Punctual, efficient, pleasant and professional.

Milo D. | Overall Experience |
Grado:

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Michele K. | Overall Experience |
Grado:

Thank you

ALEX P. | Reservación |
Grado:

Fast friendly and efficient

Patrick G. | Overall Experience |
Grado:

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Sara B. | Overall Experience |
Grado:

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Marilyn H. | Overall Experience |
Grado:

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Philip B. | Overall Experience |
Grado:

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Carolyn S. | Overall Experience |
Grado:

Staff were rude at both pick up and drop off.

Eric G. | Overall Experience |
Grado:

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Mary P. | Overall Experience |
Grado:

your reps were very helpful and accommodating each time I made a visit...

Alice B. | Overall Experience |
Grado:

They were extremely accommodating, friendly, and helpful! Great experience!!

CHRIS W. | Overall Experience |
Grado:

Great service and the staff is very friendly.

Ortiz C. | Overall Experience |
Grado:

It’s my third or fourth year in a row pretty sure I will be using it again next year

raymond t. | Overall Experience |
Grado:

Everyone helpful. Especially Miguel. I would do it again.

beth t. | Overall Experience |
Grado:

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

No reviews have been submitted for this location.

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