Customer Reviews for U-Haul Moving & Storage at Ridge Rd

6,482 comentarios

1875 E Ridge Rd   Irondequoit, NY 14622
(Between Goodman and Culver Rd)

(585) 467-8330

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 467-8330

1875 E Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

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Overall Rating:

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Clasificación:
5.0

Easy peazy!Courteous,well trained staff

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

The appliance dolly and pads were not provided, although I paid for them

Brett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D. 
Clasificación:
1.0

I was supposed to pick the uhaul up in Irondequoit. When I got there, they said I only had it for 4 hours which I reserved from Friday till Monday. So they said I had to go to henreitta to get one. I was not happy at all!!!

Lewis P. 
Clasificación:
3.0

El cliente no dejó un comentario.

wendy P. 
Clasificación:
5.0

I don't know everything went OK

JACQUELINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LEWIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
4.0

Left light didn't work and one of the winches didn't work.

Mark P. 
Clasificación:
5.0

You guys at the location are great but U-Haul is always a pain in the ass. I set a reservation for 8 AM at a different location. Get left a voicemail right before it's too late to call back saying my new reservation is for 3 PM now at this location. Send an email - get a reply at 6 AM saying I can pick up at 10 AM, after I had already pushed all my helpers back to later in the day. Just a mild cluster-f like always. Cheers.

DOUGLAS B. 
Clasificación:
2.0

I stopped by just before close to go over the return, but realized I hadn't filled it with gas yet. The guy behind the counter said he'd still be here when I got back, but when I returned, he waved me away, and left. I had problems returning with the phone app, so I was charged an after-hours fee, and the damage that I received the truck was initially charged to me as a damage fee. Everything worked its way out and was refunded once I opened a dispute with UHaul corporate, but Kyle Miller and the folks behind the desk were not very helpful up front. It all could have been avoided with much better desk presence and customer service.

Matthew P. 
Clasificación:
1.0

The u-haul pick up location on 1875 E Ridge road was awful. Poor customer service. They gave a truck with a damaged tire. I brought the truck back and they told me to call road side assistance. They didn't even bother to try and find me another truck saying it was out of their hands. I was on hold with customer service for over an hour trying to find another truck while also waiting at the u-haul location for roadside assistance to come fix the tire. I was moving from Rochester To Albany NY over 200 miles. If I was on the highway and the tire blew it would of caused a serious accident. I am very displeased with how they handled the situation.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTHER M. 
Clasificación:
4.0

Was a bit disappointed with my return experience, in particular the fuel gauge piece. The rep attempted to charge me for not returning the rental with the same amount of fuel...literally had to show him a photo I took of the gauge when I signed for the vehicle (was hoping not to need it believing the obvious mere visual inspection would suffice).

mike P. 
Clasificación:
3.0

I wasn't upset with the location but maybe there was supposed.to be a dolly and there wasn't we had to buy one when we got 30 mins away!

Anna C. 
Clasificación:
5.0

Great staff and very friendly. Super fast pick up and drop off. I highly recommend this location.

Holly K. 
Clasificación:
4.0

Make sure your equipment is fixed properly. One of the tail lights was being held in place with electrical tape.

STEVEND C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER P. 
Clasificación:
5.0

This time U-Haul actually gave me the time and location that I reserved. I was very surprised they didn't screw me over again.

HUNTER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYNOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
3.0

The return after hours app was extremely unfriendly. I worked on it in a dark parking lot, alone and feeling very insecure for over an hour. My primary problem was that I had locked the vehicle and put the key in the drop box. In fact, I had already gone home before I discovered the instructions on my phone. I returned and followed instructions the best I could.

LINDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene B. 
Clasificación:
1.0

Pickup location did not even know their own policies. I felled the tank back up to previous fuel level and was still charged for gas.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia B. 
Clasificación:
5.0

The staff was friendly and courteous! Very well versed and knowledgeable of the system and the equipment. The staff hooked up and unhooked the trailer. Great job by all. I would highly recommend this location!

Daniel C. 
Clasificación:
1.0

Do not still from gasoline go check the tank haw mach have and charge the right whit need you you need as

Ramon U. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN R.  |  Overall Experience 
Clasificación:
3.0

Truck was dirty and felt unsafe to drive. There was a loud noise and vibration when I stepped on the gas. Clicking sounds when going slower speeds.

Jodi M. 
Clasificación:
5.0

Smart efficient staff with good sense of humor

Eric O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel D.  |  Overall Experience 
Clasificación:
5.0

The cab of the van smelled like tobacco. There should be non smoking vehicle available.

gina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramona R. 
Clasificación:
5.0

Employees were great - paperwork went smooth.

Curtis H. 
Clasificación:
5.0

Fine experience

Arnold L. 
Clasificación:
5.0

Excellent service

Angel M M. 
Clasificación:
5.0

They have a lot of equipment and trucks and any kind of trailer at this site and the staff is excellent would recommend this u-haul to everyone

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER SUE L. 
Clasificación:
5.0

Staff helpful and efficient. Overall experience excellent

KEVIN R. 
Clasificación:
4.0

One thing about clean. The inside windshield was filthy, but I gave it a bit of Windex and micro-fiber and it was fine. Everything else about the equipment was excellent. Got the job done.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT Z. 
Clasificación:
5.0

always accommodating, thank you.

Amy E. 
Clasificación:
5.0

I had a longer wait than expected as staff was dealing with several problem customers ahead of me, but when it was my turn that were courteous and expeditious about getting me on the road. Return was very easy.

Clayton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia N.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon D. 
Clasificación:
1.0

The virtual approval was difficult . I wish I knew they would need multiple contacts to reach out to on my behalf . That was difficult at 5:45 am completely blindsided. Finding the truck was also difficult . Had to stay on hold for 25 mins which made my reservation late. Will never use this again

Wendi D. 
Clasificación:
5.0

The manager was very helpful and I have always had a good experience at this location!

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anderson B. 
Clasificación:
3.0

I overfilled the gas tank but there was no financial recognition of this and in fact I was charged another $2.56. Not good but oh well...

JOHNOLIVER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY S. 
Clasificación:
3.0

The vehicle I rented broke down 2x and I ended up having to abandon on a major expressway and lost a full day of moving. My 26ft truck was replaced with a 10ft truck that created 3x the work and mileage incurred. .

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
3.0

One staff member who was so busy I was left with the truck. The truck turned out to have dog hair in the cabin and was hard to judge the vehicle based on the small pictures on my phone.

MATTHEW R. 
Clasificación:
2.0

Very rude customer service

iesha l.  |  First Impressions 
Clasificación:
5.0

Nice customer service

SHARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F.  |  Overall Experience 
Clasificación:
4.0

Check the tires

sharon H. 
Clasificación:
3.0

El cliente no dejó un comentario.

VALERIEA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY T. 
Clasificación:
1.0

I was charged fees that were not explained . I didn't receive a receipt until 2 days later , recent was sent to a different email then what was given. I was charged twice for the same equipment, I called in to address these issues and extra charges an had a guy in customer service answer the phone and blame everything on me an was very rude . His name in my email after he finally sent it said KYLE MILLER. After KYLE MILLER argued with me back and forth instead of listening to my issues I asked him to transfer me to a supervisor he then hung up on my IMMEDIATELY. I have never dealt with this type of disrespect an poor treatment from uhual an it will affect my booking with uhual ever again I was very unhappy with the service I received an would like to speak to someone in a supervisor position ASAP!

SHAQUANLEVAR B. 
Clasificación:
5.0

Super competent and friendly staff, quick and efficient.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

Store employee was great, expedited my mobile checkin process when I had been waiting too long. I rented a 9' van and it smelled of cigarettes and the alignment was off to the point I had to keep it slightly to the left to go straight. Not having power mirrors is also unsafe especially for me im 6'7" tall.

Joshua D. 
Clasificación:
5.0

Gentleman who checked me in was very nice and I was early for my reservation was very accommodating. ¡Gracias!

Amy E. 
Clasificación:
2.0

Staff was inconsistent with information and caring about customers. Some signage poorly informs and staff knows that but doesn't change it.

Jocelyn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAMFREDERICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbie R.  |  Overall Experience 
Clasificación:
5.0

Clean, quick, and friendly. Can't think of any improvements

Lee E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDOLUIS M. 
Clasificación:
5.0

Simple easy drop off. Greeted in the parking lot by staff and dropped off the trailer without ever having to go inside. So easy!!

William G. 
Clasificación:
5.0

Helpful and friendly staff! Simple to reserve and pick up! ¡Gracias!

Kaitlyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talitha P. 
Clasificación:
4.0

You can train your clerk on good customer service. He was downright rude and unfriendly.

Alane G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
4.0

I would like to give the manager Dave from Ridgeway U-Haul a lot of credit. He took care of me after I was in a situation. I would definitely go back to Ridgeway and East Ridge U-Hauls again. East Ridge employees were also very accommodating.

Thomas A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDSEYM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda H. 
Clasificación:
4.0

The trailer was pretty banged up but perfect for what I needed.

DALES B. 
Clasificación:
5.0

Be sure to have the equipment we rent available as soon as we open a reservation like the auto transport.Last time I rent one I open a reservation 2 month prior to the day I will use it and the day before I need it U haul call me telling me they don't have no auto transports availables for me.I get so mad.

Jose L C. 
Clasificación:
4.0

You need to have more than 1 employee working especially when you know it's gonna be busy. The poor guy working was running around like crazy and the line was at 1/2 hour long.

DAVIDMOSTYN P. 
Clasificación:
1.0

Hey Kevin. Not sure how my experience differs from others but others but I constantly had mice in my unit for almost the full 4 years I was there and they nested in my rug, carpet tiles, packaged tv wall mount hangers, tub/box of hand tools and memorabilia and had feces all over the place that ruined a floor lamp and required me to clean everything I had in storage from my 2 bed apartment. I filed a claim with Joshua Buzi at repwest and they said they would get it to local managers to review. Can you tell me how that is going? I would like to be compensated for the items that were ruined trusting that my possessions would be safe at your location. Its not much. I handled most of the issues with my own sweat equity which was actually very tough and big job that I was not planning on doing. I will wait until I hear back before I review further. As of right now, this is my review for you. Thanks.

chris s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENEA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erisbel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison M. 
Clasificación:
2.0

There was no greeting. Employees were mostly interested in conversing with fellow coworkers than customer. No one asked of my experience.

Andre D. 
Clasificación:
1.0

El cliente no dejó un comentario.

WILFREDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabatha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda V. 
Clasificación:
2.0

The person who helped me when I got the truck was nice, but it was downhill from there. Got in the truck and the entire cab smelled like cat urine. My boyfriend is allergic to cats so the ride was unbearable for him he chose to ride separately. Returned the truck an hour early and made sure there were no messes (swept up back of truck) and accidentally put a little bit more gas in it than when we picked it up but that was my oen fault. Returned the truck and had to call customer service because I wasn't texted a receipt like I said I would be. Then I was charged over $35 for gas even though my original paperwork (when i got keys for truck) showed that I returned the truck with more gas than when I picked it up. Customer service was helpful, but now I am having to wait for a refund for the extra amount I was wrongfully charged. I am not very well ofd and that $35 is a huge amount when I needed it for school supplies for my kids! Had an awful experience!

Justina W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lamont H. 
Clasificación:
1.0

Dolly missing from order and original reservation was canceled the night of the reservation so I had to frantically look for a new one.

Daniel H. 
Clasificación:
1.0

UHaul cancelled my original reservation. I had to scramble to find another truck. It was frustrating. A/C was broken.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M.  |  Overall Experience 
Clasificación:
5.0

Store manager a gentleman and helpful and is completely knowledgeable

Robert C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tatyana F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
3.0

The reason I answered "No" to question #5 is because I found rodent droppings and what appeared to be urine on several of my items all of which I had to discard. I didn't keep food in my unit and I tried various recommendations which still didn't keep the rodents. I have been advised to file a claim.

Shannon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosalind R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole G.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful with anything I needed, my things are safe and dry. It was a huge help to have this unit when I moved into a new home. ¡Gracias!

HOLLIS B.  |  Overall Experience 
Clasificación:
5.0

I thought the equipment and service was a good value.

Patrick P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie W.  |  Overall Experience 
Clasificación:
1.0

Staff is very rude, unable to get through when you call most of the time you sit on hold for an hour. Then you reach an very unfriendly person.

Gina G.  |  Overall Experience 
Clasificación:
5.0

there was broken glass in the unit, otherwise it is ok

Karen S.  |  Online Move In 
Clasificación:
4.0

Need more bigger storage units but other than that it was good

Nicole G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shyra T.  |  First Impressions 
Clasificación:
5.0

Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!

Peggy K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

susan l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia B.  |  Overall Experience 
Clasificación:
5.0

Helpful staff. Assisted when needed.

SUSAN S.  |  Overall Experience 
Clasificación:
5.0

I was an angry customer and Kyle's calm demeanor and professionalism helped me relax. Problem solved

Frederick I.  |  Overall Experience 
Clasificación:
3.0

Need to be better management

David P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

BRAELEEN C.  |  Overall Experience 
Clasificación:
4.0

Scanning the card wasn't always successful.

Arthur A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRIS M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Oneida G.  |  Overall Experience 
Clasificación:
5.0

Kyle was extremely helpful.

Melanie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosalind R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M.  |  Overall Experience 
Clasificación:
3.0

I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.

BRAD M.  |  First Impressions 
Clasificación:
5.0

only thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the future

charles r.  |  Overall Experience 
Clasificación:
5.0

No problems. I would certainly recommend this place to others.

CHRIS W.  |  Overall Experience 
Clasificación:
3.0

My storage unit was overrun by mice. Anthing that was wrapped in paper was shredded and they urinated on my furniture. So much was ruined. Threats to sell my possessions during the pandemic was a horrible experience, especially after I had spent so much money there. Customer service, terrible. What a horrible attitude. Get another job. This one is making you miserable and I am sure your pay qualifies you for food stamps

Janine C.  |  Overall Experience 
Clasificación:
3.0

very expensive Quick to auction off people's personal possessions way to soon during the WORLD WIDE CRISIS Heartless.

Janine C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

John S.  |  Online Move In 
Clasificación:
5.0

Lorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experience

Frederick I.  |  First Impressions 
Clasificación:
2.0

I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.

Carol Lorentz L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

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