El cliente no dejó un comentario.CHRIS M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROBERT M.
I was one hour late with the trailer. not 2.5 hours as the contract states. Addtionally my pickup time was more like 5:40 as I had to return home to get my receiver that I forgot the first time I arrived at the store. As for the equipment. the damn trailer lights stopped working at noon and I could never get them working again. What a joke.Alan B.
Clean the trucks. Mine was dirty on outside and inside was dirty and wreaked of stale cigarettes smoke. No matter how I tried to get rid of the smell I couldn't.Nancie M.
Team at ubhaul was great Cery knowledgeable and helpful Very smooth and fast serviceRAYMOND D.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Michael R.
I rented a trailer and they were very helpful helpful and I would recommend this placeWilliam C.
El cliente no dejó un comentario.WILLIAMJ W.
It was very nice place and the rep took care of me very fast,i always go there.ABRAHAM R.
I have rented from the Irondequoit location at least 30 times in the past. Must be doing something right because I keep coming back here. The trailer was older with several dents but it was clean and in good condition for an older trailer.JOSEPH L.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.HONESTY D.
El cliente no dejó un comentario.LINDSAY R.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Oneida G. | Overall Experience
El cliente no dejó un comentario.CHRISTOPHER H.
The staff there are the best I have ever dealt with. Give them a raise.John S.
El cliente no dejó un comentario.GUY G.
Service was great, however, there was only two associates to help customers and the wait time was somewhat longer than expected. Jose Carasquillo was extremely helpful and knowledgeable. He did a great job!Kenneth W.
Customer service representative was very unprofessional. I asked for a receipt and he said there is always one at the end of the shift. Very unprofessional. The person who checked the truck was very good but the person inside was horrible.next time I will go to another u haul placeRICKEY H.
Have more people working on saturdays to help with the rushLatasha C.
i found the whole process of securing my truck through the phone app to be annoying and it did not save me anytime. I had to wait and find another person to verify my information. Then I still had to go inside and get the key. There were no lines inside I would have preferred going inside to begin with as the mobile app saved me no time. I was not given a choice I would have waited inside out of the rain. .Anne L.
El cliente no dejó un comentario.John S.
Kyle was extremely helpful.Melanie W. | First Impressions
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.William K.
I will be calling corporate... as this experience was horrible- literally the worst! The truck smelled as if someone had pissed the seat and smoked an entire pack of cigarettes for six months in the cab. There was dried chocolate and soda all over the console and the windows and mirrors were covered with so much scum it was hard to see out of them. Secondly as if all that disgusting wasn't enough it was given to me completely empty was terrified I'd run out of gas in a strange location - and went immediately to add gas- do you know how much gas a truck like that takes?? I sure didn't so I filled it up so I wouldn't be a single chick stuck on side of road somewhere - u think I got credit for the 80$ in gas I had to put on the piss truck?!? Hella no! Really? Disgusting business practice- so unsafe inconsiderate and scam for sure 3. I couldn't get charged a flat rate like listed online bc I was coming back to same Location??? Instead they charged me per mile!!! Wtf really I brought I back to same Location so I should have to pay more than if I left it somewhere else across country??? Riddle me That craziness ?? Terrible!!!sharon B.
El cliente no dejó un comentario.Nicholle B.
El cliente no dejó un comentario.Eddy U.
El cliente no dejó un comentario.Jennifer C. | Overall Experience
El cliente no dejó un comentario.SHAWN L.
I had the 10-ft truck. It would be nice if there were some way to attach the dollies to the wall. Every time they crashed, I almost had a heart attack.stephanie A.
The guy at my location I rented from was very helpful with questions I had on how to use the truck, as it was my first time renting. I am a first time homebuyer, and the stress of moving was eased by his professionalism and knowledge.JENNAL H.
I am very happy with you guys I was greatLarry L.
The sales person was very pleasant and efficient. The process was quick & easy. The truck was very clean, I would definitely go to this location again if I need to rent a truck.KERI S.
El cliente no dejó un comentario.ANTHONY R.
El cliente no dejó un comentario.Rosalind R. | First Impressions
Good service the attendant was friendly and very professionalIvan C.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.CARMEN M.
El cliente no dejó un comentario.MARCIASUE V.
El cliente no dejó un comentario.Gabriel M. | Overall Experience
Very friendly staff!Steven S.
I was unable to return a king size mattress bag and apply the 4.99 or 5.99 price of the bag toward my charges for mile overage. This was very aggravating. UHaul is not a location that any one person shops at frequently. Giving me a store credit to UHaul seemed ridiculous to me. I should have been allowed to put that credit toward my bill that day!!! Please change this policy. It will work better for everyone. It make my overall experience with a bad taste in my mouth.Marilyn C.
Took pictures of my license with a personal phoneJeffery B.
El cliente no dejó un comentario.JESHUa H.
Everything was exceptionally well done. Special note to Kyle and Jose for going "above and beyond" with great customer service. ¡Gracias!Thomas G.
El cliente no dejó un comentario.Ruby W.
I paid for boxes which I never received i would like to stop by tomorrow 4/6/21 andpick up a refund or the three large boxes i ordered. GraciasNaydean H.
El cliente no dejó un comentario.Douglas R.
Reservarion went off with no problems. Truck was good, all 3 employees with whom I interfaced were super helpful, and it was a great experience. A+Trevor H.
El cliente no dejó un comentario.Lissette C.
El cliente no dejó un comentario.MARIA S.
Although my rental experience was exceptional, the online website and phone in communication platforms are antiquated, tedious and ridiculously time consuming. I haul needs to get with it. You can follow up with a more detailed phone call response if you'd likeGlenn W.
Time wasted waiting in long lines short staffed, but still best service I've seenAnn B.
El cliente no dejó un comentario.WILLIAM R.
Good service even with pandemic restrictions, efficient staff and good products to help in moving.Stephen H.
El cliente no dejó un comentario.Edward H.
I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.BRAD M. | First Impressions
only thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the futurecharles r. | Overall Experience
El cliente no dejó un comentario.MALTIE H.
Muy buena la distancing social el personal exelente!Francis R.
El cliente no dejó un comentario.Kelly Y.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Precious M.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.doug M.
Nothing they well kept and respectfulMICHAEL J.
Experience was good i wish they had smaller trucks availabe other than that very happy.Janice C.
Very professionalSharon S.
El cliente no dejó un comentario.Steven S.
although i thought i was suppose to receive money back after i didnt get any maybe they put it towards mileage??????charles R.
The location was quick to help, the gentleman was friendly. The truck, though functional was in need of repair (broken mirror, light in box didn't work)Lindsay K.
El cliente no dejó un comentario.John G.
I dropped off the truck a day early and still received a call after almost 24 hours saying I needed to return the truck because they had not processed it and apparently were unaware that the truck was even there. I was charged for extra gas I know I did not use and since it took almost a day for everything to be processed, I had no way of proving I did not use the gas. They also tried to charge my credit card an extra $148 but never sent an invoice explaining any charges, luckily my credit card was locked so it declined the payment automatically. I would NEVER recommend doing business with this location. Cannot believe what the employees say, I was told I would receive a confirmation of the rental being returned in 5-10 minutes after dropping it off and received nothing but problems even though I dropped the truck off a day early to avoid any issues.Sahjay L.
El cliente no dejó un comentario.Nathaniel W.
The master cylinder cap was not properly put back on and the brake fluid came out. Causing the brakes not to work as I needed them. I was also charged for a day that I was told I wouldn't be charged for. I'm still awaiting to see what is being done to resolve this issue.Todd R.
The app and web check in sucks. We took an hour to get the van, and used it for maybe that long. I took so much time out of my day doing something that should have been in and out. Will not rent using the app to pick up ever again.Lori H.
No problems. I would certainly recommend this place to others.CHRIS W. | Overall Experience
Vehicle was dirty. No gas in vehicle. Check engine light was on. Was told that was normal!!John D.
El cliente no dejó un comentario.Eric A.
El cliente no dejó un comentario.Richard V.
Everything was perfect, I don't think a thing needs to change, your location is my favorite, I'll come there even if I'm closer to a different location, thank you all for the work you do...HELEN R.
El cliente no dejó un comentario.Sandra L.
Easy access to pull in and return equipment. Friendly and knowledgeable staff.ryan G.
Very easy to drop off the truck. The gentleman that check the truck was very polite!Shea M.
Great group of folks. Have used several times and will continue to use. Thank you for the help as always.Daniel F.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.Jacob S.
Cab was dirty and sideview mirror was damaged.Timothy M.
In my opinion your employees are very well trained to satisfy customers needs. Great company.Juan C.
El cliente no dejó un comentario.Patrick S.
Vehicle reeked of Marijuana.Bradley A.
The man who checked me in had an attitude and was just very rude for no reason. Regardless of business that day. He had very poor customer service skills and made the beginning of my experience very unpleasantAlexander L.
Always choose this location for rental & always have an easy time :)PATRICIA V.
We didn't say anything when we returned the van -they were so busy and we were a bit shaken. The cargo van with AZ plates had the worst tires. We literally could not back up our driveway that had been plowed, (no ice but a thin flat layer of snow). We had to get shovels and scrape and still it would not go up the very VERY slight grade. The tires were not even all-season; were highway tires with barely any tread left. Unsafe!! NOT appropriate for Rochester in winter. Additionally, the driver's wiper blade did poor job (especially since the roof had not been cleared of snow and ice). Pleasant service person but where's the maintenance? a bit treacherous for the 1.5 hours we had the truck (to move a sofa) on a sunny day (that had followed some snowy days). If it had been actively snowing, this would've been very unsafe. As it was, we felt so uncomfortable driving it back that we forgot to stop for gas (after a grand total of exactly thirty miles) and had to pay $12+ fuel charge.Stephen M.
El cliente no dejó un comentario.BUEN R.
My storage unit was overrun by mice. Anthing that was wrapped in paper was shredded and they urinated on my furniture. So much was ruined. Threats to sell my possessions during the pandemic was a horrible experience, especially after I had spent so much money there. Customer service, terrible. What a horrible attitude. Get another job. This one is making you miserable and I am sure your pay qualifies you for food stampsJanine C. | Overall Experience
El cliente no dejó un comentario.Stephen N.
Despite the low temps and sleety snow, I was greeted outdoors and the personnel unhitched the trailer and had me driving out of the lot in less than 5 minutes! Professional and efficient, what a concept!David M.
El cliente no dejó un comentario.Miles L.
I was told i was going to get a truck free after my first reservation.. she never documented her name was mary customer service.. im not to happyjudith L.
First I never was told that i will be charge $25 for cleaning plus extra taxes, in top of taxes already charged, environmental service $1.00, in the end a van that I used for less than 2 hours cost me $102, this ridiculous I won't recommend this service again.LORENA D.
El cliente no dejó un comentario.Teresa W.
El cliente no dejó un comentario.John G.
This was my best experience with UHaul the person at the counter was very professional and i received platinum service from all the workers and i seen that they all treated other customers the sameDolphan M.
El cliente no dejó un comentario.devon t. | Overall Experience
El cliente no dejó un comentario.tamiquea d. | Overall Experience
El cliente no dejó un comentario.Nilsa O. | Overall Experience
very expensive Quick to auction off people's personal possessions way to soon during the WORLD WIDE CRISIS Heartless.Janine C. | First Impressions
The waiting sometimes to pay or why ever sometimes you need more staff. Other than that every was great experienceNancy F. | Overall Experience
Always a pleasure to do business with uhaul..Yolanda M. | Overall Experience
Overall the storage place is nice and secure with the gated entry. There is light outside the units but no light inside making it hard to see. The area is clean and well maintained but there is a bad rat and mouse issue. The droppings were huge which lead me to believe it is rats. I found a dead small mouse outside my unit as well. They got into one of my bags that you heat up in the microwave and put on your shoulder. Apparently it had grains in there which they sniffed out. They tore it up and got grains everywhere, they made nests in my bedding and chewed through some cardboard boxes. There were several bedding comforters with rat pee and poop and grain where they were clearly sleeping. I'm having to get all my bedding cleaned and some have to be tossed because they chewed holes in it.Ebtisam E. | Overall Experience
Found some mice/rat droppings 3-4 months in and notified staff. Manager gave us his card and said they exterminate regularly and can't control what people have in their storage unit. Moved out a couple months later and everything was FILTHY. Rat/mice droppings everywhere and on everything. Didn't purchase insurance because I didn't think this would be an issue. Would've went with the climate controlled unit had we known this would be an issue. Should've known better I guess. Appreciate the college student promo though.Christina K. | Overall Experience
El cliente no dejó un comentario.Kathleen M. | First Impressions
El cliente no dejó un comentario.Lisa Z. | Overall Experience
The staff at the facility was super friendly and helpful, thanks!Laura D. | Overall Experience
My experience was excellent other than that I just have one thing that would really really help people (that's why I didn't give five stars). Please please please please please please please I beg of you, do something about the fact that you highly overestimate how much can fit in a storage unit. People rely on your estimates for their move. They do not have their own experience with this. The same problem goes with the u-haul trucks. A storage unit for a one bedroom no way fits a one bedroom. Same with a U-Haul truck, as experienced with a separate apartment's contents by a family member. Even the one to two bedroom storage unit and the one to two bedroom U-haul truck do NOT fit all the contents of a one bedroom. My family member had to change U-Haul trucks twice. Even the moving company I used said that you guys were overly optimistic when it comes to thinking what fits. I am not sure that you realize the implications of this overestimation. If you cannot fit everything into a storage unit, you have to change storage units, which can be an extreme stressor. I had to try three different storage unit sizes. If there is a U-Haul truck that does not fit everything into it not everything can be moved and precious things have to be thrown out and repurchased. I am not sure if the person that owns the company has not moved or experienced this or what is going on. I would recommend sendng out surveys asking people what size fits or so if it is such a problem. I would recommend you do something about this. I don't know why this is done by your company. I don't see the benefit to your company. We are puzzled by this, because you are a very very wonderful company other than that. Your staff is kind and patient, your return policy is excellent, and you are more than willing to help out. In summary, your company is amazing and awesome and your customer service is absolutely excellent. I just went into my recommendations because I thought it would help you with your future customer service as well as your customers. I am sure you want only the best for your customers.Louise W. | Overall Experience
El cliente no dejó un comentario.jackie f. | First Impressions
El cliente no dejó un comentario.John S. | Online Move In
** Sat night at 10pm went to exit ouside storage as I had done numerous times — the gate wouldn’t open — called UHaul call center who tried GM multiple times and then 911 Irondequoit PD ended up on a call w GM — was instructed to PULL UP about 1 foot closer & push remote - gate opened— POST new SIGNS — I was about 8-10 feet and gate DID NOT OPEN!! Got out 11:30 PM after a long day packing a UHaul trailerRICHARDJOHN C. | Overall Experience
Your manager is the best in the world, my experience with him is excellent and great.WILLIEAN S. | Overall Experience
Molly and Lorenzo were the sweetest, kindest, most patient people ever! What could have been a terrible and rushed and scary experience was instead surrounded with caring and understanding and efficiency. I truly cannot tell you enough how wonderful they were and how great they were at making my day.Louise W. | First Impressions
Lorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experienceFrederick I. | First Impressions
El cliente no dejó un comentario.JILL E. | Overall Experience
Rented storage unit ahead of moving truck arrival. Tried to reach local office by phone to make arrangements for trailer for several days with no response. Nobody answers the phone at this location and staff seems untrained and uninterested. Several people were there in person complaining about truck rentals and inability to communicate with staff. Rented storage for less than a month and are now attempting to reach office again to cancel since we no longer need unit. Once again, no answer. Would not recommend.jose g. | Overall Experience
El cliente no dejó un comentario.Ana M. | Overall Experience
The Staff at Ridge Road was excellent even when I had challenging times I want to Thank you for really looking out for me .Thankyou for all that you do Best , MiaH LeslieMIAH L. | Overall Experience
I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.Carol Lorentz L. | First Impressions
Lorenzo Vila waited on me and made the experience very enjoyable. In the past few years my experience with this particular outlet was not good due to employee attitude toward customers. Kudos to Lorenzo for changing the culture at this site, paying customers provide the undergirding for its economic survival.William M. | First Impressions
When I moved out of storage unit I was charged lock fee and for whole month storage. & I moved out earlyshalanda w. | Overall Experience
I've hardly ever had an issue with Uhaul. Ive used many different roch NY Uhaul facilities and they've always been great.Karen A. | Online Move In
My belonging got ruined I had mice feces all over my bed and couch on top of mice turds everywhere I mean besides that that’s the only problem I had I will not store my things here anymore all my things where new and now there ruined so that’s my experiencetiera h. | Overall Experience
I will never use Uhaul again. It's 6 days after I moved out of the storage unit and closed online and has gone into the store 2 times and called all week and no one has resolved this yet. This is just poor customer service and experience.Tammy S. | Overall Experience
For only 2 people being there, they tried their best. Waited 45 minutes to get my storage unit. Had to do it twice to get the bill correct as they didn't do the 30 days free. Went to where they told us to go and had to wait another 15 minutes before the poor desk person could come back and show us how to enter the unit and find our storage unit. They did the best they could. The U-Haul app? TERRIBLE!! standing outside trying to get everything done (that could have been done beforehand except you had to be AT The facility - TERRIBLE!!!)Ann W. | Overall Experience
Need to staff more people on Saturdays. I waited an hour with 4 people in line because there was one person doing everything for. Unacceptable!Gregory H. | First Impressions
Online it advertised that the unit could fit a 1-2 bedroom apartment. That was not the case as I couldn't get 1/4 of my things in that into the unit. I moved from a 2bedroom apt. That was poorly advertised. I had to upgrade to the largest unitTammy S. | First Impressions
Service was excellent. Process was easy and quick. Staff were friendly and helpful.Khara B. | First Impressions
NingunoMark A. | Overall Experience
Customer service was excellentKim J. | First Impressions
over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrsJerry p. | Overall Experience
Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾JOHNNA K. | Overall Experience
I used your storage facility for years and it was great. Thank You!!!DARRYL C. | Overall Experience
Would often call me prior to due date to "remind" me to pay. That was annoying and felt harassing.Jocelyn D. | Overall Experience
Waiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was greadevon t. | First Impressions
Overall satisfied.John W. | Overall Experience
Need to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long lineGary P. | First Impressions
Left items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"Lindsey R. | First Impressions
Disappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?Michael B. | Overall Experience
We would rent there again if neededCynthia M. | Overall Experience
The process was very easy.Cynthia M. | First Impressions
excellent serviceEli s R. | Overall Experience
All good except expensive for a 5 1/2 by 10 feet space.Rich H. | Overall Experience
Excellent experience across the board.Mike P. | Overall Experience
Great priceswilliam l. | Overall Experience
Your staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!tamatha b. | Overall Experience
They put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.Sebonya B. | Overall Experience
I'm very happy with the storage service I received.barbara d. | Overall Experience
Excellent facility to store my furniture until I was able to have a place to use itRene L. | Overall Experience
Everything was goodNORMAN L. | Overall Experience
Customer service from the bosses is unprofessional.Damaris I. | Overall Experience
Staff is fantasticmike c. | Overall Experience
I was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.Michelle D. | Overall Experience
This is my second time using this storage unitsIVONNE C. | Overall Experience
This place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...James Y. | Overall Experience
What's average? You are my only experience.Holly H. | Overall Experience
The folks here have always been friendly, helpful and accommodating never any problems they couldn’t fixCynthia F. | Overall Experience
Staff very kind an polite. ThanksLORRAINE A. | Overall Experience
Pros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.LATECIA M. | Overall Experience
We made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!Michael B. | Reservación
Customer service was not adequate and the employees was not friendly or very helpful.chantice d. | Overall Experience
Very unprofessionalTequila T. | Overall Experience
Service was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn't find the lights. Space too short to say how you rushed, were unhelpful.Elba V. | Overall Experience
GraciasJohn H. | Overall Experience
This location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.Thomacia A. B. | Overall Experience
Uhaul serves our needs well.rita r. | Overall Experience
I rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.Eugene F. | Overall Experience
The representatives were very helpfulTrisha L. | Reservación
Some confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.Eugene F. | Reservación
Better service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.Evelyn G. | Reservación
Make sure you wrap belongings in plastic because rust completely soaked my couch pillows. Not sure if it was the humidity that caused the rust dripping or what other than that the storage is cleanTaria W. | Overall Experience
A great experienced. scott g. | Overall Experience
Would recommend. The lighting was very poor in unit. The automatic door didn't work often. Nut they repaired in efficient time. Thank you for service. I was there 26 months .LINDA C. | Overall Experience
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