I will not be returning to any uhaul location because of the experience I had here. I understand this is not helpful for â€œthe next customerâ€ but you will not change it anyway. This company (actually it's this location because I have not had the same problem in the past with other uhaul locations) does not want to grow a business.April L.
Customer Reviews for U-Haul Moving & Storage at Reynolds Rd
Toledo, OH 43615
(S Of Central Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Associate talking on facetime on personal phone during entire transaction....shopping and conversing and not focusing on getting me in and out of there in a timely manner. Not professional behavior at all.KATHLEEN H.
Ordered online. Went to store to pick up. Was quick and easy. Then dropped off the next day and drove away. Easy Peasy!!Peggy M.
Nothing to improve. It was great!Peggy M.
You guys are doing a great jobKraig M.
Great service as always! Thank youKimberley N.
El cliente no dejó un comentario.Donny J.
El cliente no dejó un comentario.Michael J.
I Called for a reservation on Byrne Road in Toledo Ohio I thought I had a reservations for a trailer that did not happen I got there at 5:10 PM and he said the Guy There will be a trailer within 25 to 30 minutes I wait till 6 o'clock he said one trailer at the guy I guess his car caught on fire and the other one he didn't know he sent me on Detroit Avenue and Glendale I was so irate time I walked out of his office that he told me to go to the one on Detroit and Glendale that there was a trailer there in Toledo Ohio that was a nightmare there was not a trailer available there they sent me to Reynolds Road in Toledo Ohio I finally got my trailer it was already 6:45 PM I was so upset and so mad but I told him I was not trying to take it out on them but that was bullshit I would never ever suggest somebody to go to your company ever again I asked him if I could get a discount and they said we cannot do that there's not a manager here at this time . I am not happy with your company at all and I hope that the manager at that on Byrne Road gets notified on how this guy behind the desk handle bit everything it was a nightmare.TERRY M.
El cliente no dejó un comentario.daniel C.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Lloyd M.
well satisfiedJohn S.
When you have a full lot of uhauls, you should walk the customer to the vehicle or give clear instructions where the vehicle is located. If a customer stands in line for 20 minutes inside and then you send him outside to turn in keys, they should not have to stand in line again. They should be moved back to the front. We spent 45 minutes returning a car; ridiculous and poor customer service. Also, when we pulled up outside, there was a worker outside any she never said anything to us that she needed to check in uhaul. I will never go to that uhaul again.Brian W.
Rental agents were friendly, helpful, and accomodating. A good experience.BILL M.
Driver door window crank is looseMICHAEL W.
El cliente no dejó un comentario.John M.
Nothing, great as is.Al V.
Clean out the trailer trash before the customer leaves. So the customer doesn't get charge for returning the trailer not clean.Jaymes A.
The moving co make a move ripped me off . I would like Corporate to call back and make restitution. please and thank youJason B.
Quicker check in when returning equipment, if possible. Great friendly team is a true asset.Steve F.
Jessie is very good at her job she took care of me I will always deal with Jessie Anderson.Terrance C.
El cliente no dejó un comentario.Christopher O.
No commentsPatrick A.
El cliente no dejó un comentario.Alex K.
I wish you would either provide the final bill when equipment is turned in or promptly email it out.Madeline M.
N Reynolds Uhaul is the only store I go to rent trucks/wagons. The staff are always nice and di a great jobJoseph C.
El cliente no dejó un comentario.Debra S.
El cliente no dejó un comentario.SUSAN B.
El cliente no dejó un comentario.Lauren H.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.Angela G.
El cliente no dejó un comentario.Peggy C.
El cliente no dejó un comentario.Larry J.
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.Josiah B.
El cliente no dejó un comentario.Keytwain H.
El cliente no dejó un comentario.Craig W.
El cliente no dejó un comentario.Joel W.
El cliente no dejó un comentario.Ben S.
Having rented several times from this location over the last couple of years, I'm starting to read the staff well and understand what is going on. The current staff in place is rather knowledgeable and very helpful. They are severely understaffed as just a few are constantly doing everything. I'm not complaining at all, rather impressed by them. I'm more trying to be the cannery in the coal mine. Can't let this crew go by not working to keep them if you are not doing this already. I hope next time I rent something, most if not all of the faces will be familiar.James K.
The attendant I got was super short with responses and seemed irritated to have to do his job. The whole time during the interaction the whole staff was eating pizza and didn't even stop while helping a customer. So I would have to wait in between bites of pizza to get help. He also insisted I needed to rent the equipment for a minimum of 2 days when I only needed 1 and the other locations I've rented from did do 1 day 1 way rentals.haydyn B.
El cliente no dejó un comentario.Drew T.
El cliente no dejó un comentario.JACOB K. | Overall Experience
The only problem we had was with the online return it kept saying (Internal error has occurred and we can not complete)Christine T.
El cliente no dejó un comentario.Shelley H.
I've moved several times in the past couple years and have needed to rent trucks from uhaul multiple times The North Reynolds store has been the best place by far The staff has always been friendly and professional. The trucks have been cean and in good conditionJoseph C.
El cliente no dejó un comentario.darne S.
El cliente no dejó un comentario.chris C.
El cliente no dejó un comentario.thomas C.
Nothing, the staff was friendly and professional. They were very quick and efficient with checking in and out.Joseph K.
You guys charged me extra 150 dollars when I cleaned the truck put gas back in folded pads. You guys suck and I use you a lot and this happens all the time. I will be telling everyone not to use you.Samuel S.
El cliente no dejó un comentario.Scott F.
Your personnel was outstandingMichael B.
El cliente no dejó un comentario.Terry E.
El cliente no dejó un comentario.edward K.
El cliente no dejó un comentario.Mark L.
The associates that helped me that morning were very friendly and helpful. I wish I could remember their names. But thank you for the overall great experience with you guys.Topie L.
El cliente no dejó un comentario.CHRISTINA J.
El cliente no dejó un comentario.Jonah M.
I asked how tall the truck was and he had no clue. Like no one has ever asked. OK, he didn't know, but made no effort to find out. Other than that, he was very friendly and professional.TODD M.
The person that helped me both when I picked up and returned the vehicle (same guy) was very helpful and nice. Thanks for the great experience.Jeffrey H.
Nothing, everything was effortless.Kimberly H.
Check in was great. Staff was helpful, friendly and professional. Great job!Chad E.
I was told I would receive refund discount if I returned trailer a day early. Check out friendly. Return staff would rather not have been working.RandallJ G.
El cliente no dejó un comentario.DanielB J.
El cliente no dejó un comentario.Randy M.
Great serviceSam G.
El cliente no dejó un comentario.COLIN C.
Clean the vehicle.Alex W.
El cliente no dejó un comentario.Richard H.
Make the phone online return much easier to use. I tried to use it and couldn't, so I just parked where I could and returned the key in the drop-box, which took forever to find.channel J.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Stephanie F.
I went to pick up my trailer and the one I reserved was not there. It didn't seem like they were quick to try and figure out a solution or even cared about this issue but more so okay with me not getting what I ordered. The equipment worked fine but the customer service was lacking.Daniel R.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Joe I.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Wallace D.
El cliente no dejó un comentario.Erik G.
I booked this a month ago. I scheduled to get the truck at 3:00PM at the location that was 4 minutes from my house. Then comes the day of packing and moving, I get a call about 5 hours before it's supposed to get picked upâ€¦they stated they messed up our reservation and no longer have the truck. We had to wait until 6:30PM and drive to a location that was three times further away. It annoying when you book something so far ahead of time and plan around times and dates and schedules.Geoffrey R.
El cliente no dejó un comentario.Brett S.
Awesome service;)Jon D.
El cliente no dejó un comentario.Paul C.
Never said this before ABSOLUTELY NOTHING!! They are clearly understaffed but manager is powerhouse at multi-tasking!!! Great customer service, courteous staff!Yolanda B.
They are very kind to people and are will to help quickly. They do a great job!Jim S.
Everything was AWSOME the only thing that I didn't care for is that if you open at 7:00am than open at that time not 7:04am......good thing the other gentleman that I was waiting for had a very good personality. Over all everything else was AWSOME. GraciasDiane J.
Excellent experienceJennifer Z.
Customer service was superb. (As always.)Martin R.
Mickayla was a tremendous help and a pleasure to work with. She was very understanding that I had to use two forms of payment because I was not aware of the additional fees for using a certain type of card, and helped make sure my transaction was smooth, even with the equipment failing mid-transaction. The only thing that I would say needs improvement is the various additional charges for different forms of payment would be nice to know upfront, instead of assuming the customer will know or have 3x the amount of their rental fee on them at the time of check out.LaTisha B.
El cliente no dejó un comentario.Catherine W.
El cliente no dejó un comentario.Wade G.
El cliente no dejó un comentario.NICK L.
El cliente no dejó un comentario.Wasfi A.
Nice peopleJoyce M.
El cliente no dejó un comentario.Prem Anand V.
El cliente no dejó un comentario.joanne C.
El cliente no dejó un comentario.ALEJANDRO G.
Very friendly staff and that's all I have to say about thatMichael A.
El cliente no dejó un comentario.Johna M.
Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children's clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.Phyllis B. | Overall Experience
El cliente no dejó un comentario.Allie M. | Overall Experience
El cliente no dejó un comentario.dajah j. | Overall Experience
I received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.Henok D. | First Impressions
El cliente no dejó un comentario.Dawasha W. | Overall Experience
El cliente no dejó un comentario.Keianna W. | First Impressions
Costumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!dajah j. | First Impressions
I was Over charged the manager had to fix it and still haven't received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Fridaythessa c. | Overall Experience
Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actionsthessa c. | First Impressions
Everything was goodPhillip S. | Overall Experience
Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.vincent p. | Overall Experience
Communication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.Tyshay M. | Overall Experience
Hello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is email@example.com. Badly need your customer support.Yang L. | Overall Experience
The lady I spoke with was very helpful.Delana R. | First Impressions
Did not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.mary B. | Overall Experience
Friendly, accommodating, and prompt service helped make a stressful move much easier!Scott C. | Overall Experience
A+ experiencejoanne m. | Reservación
I called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucksJanet K W. | Overall Experience
We were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.phil k. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!