Customer Reviews for U-Haul Moving & Storage at Research Blvd

8,795 comentarios

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Maybe have someone help direct trucks returning and renting. Seemed to be a bit hectic and not easy to pull in and out of parking lot. Other than that everything was wonderful

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

The handling of equipment reservations and lack of product. This is twice in a row where my reservation was basically canceled due to lack of product. There has to be a better way than to force you to call the service number to have basically rude people answer the phone and not care about the situation. When you have things planned around this equipment, these appointments are VERY important. if I have other options than uhaul, I would definitely take them as i am a VERY frustrated long-time uhaul customer of over 40 years.

Joe R. 
Clasificación:
4.0

El cliente no dejó un comentario.

gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

sofiane K. 
Clasificación:
5.0

Everything was good

TY R. 
Clasificación:
2.0

The person that helped me did so reluctantly. When I asked her if she could assist in requesting a refund for the blankets I paid for, but did not receive, she said “it's only $10”. Really? I had to drive over 10 miles out of my way for a dirty truck without the required materials because U-haul can't get things straight and I'm supposed to just say “oh well, it's only a few bucks”? You guys have serious customer service issues and I won't be utilizing your services in the future.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

surendra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Makayla E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
4.0

A seal was not fully implemented, there was a leak of water from a rain storm.

Royce H. 
Clasificación:
1.0

Worst Coustomer service in there Alexis was the worst person to deal with and Racist to

Usman C. 
Clasificación:
5.0

Great customer service and ease of process.

JONATHAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aroque B.  |  Overall Experience 
Clasificación:
1.0

Not friendly and dismissive when I tried to communicate some questions I had....

alice D. 
Clasificación:
5.0

Josh is the best - very helpful & attentive.

Stephanie J. 
Clasificación:
3.0

I thought I would get a key fob so I don't have to get out of my car and go to the card reader for access to the gate. Last time I rented a storage room here I didn't have to leave my car to get the gate opened.

CYNTHIA g.  |  First Impressions 
Clasificación:
3.0

not enough parking lot

Arthur P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajeev K. 
Clasificación:
5.0

This is a great location and they know how to treat customers. The staff were polite and helpful with everything I needed.

Oloyede O. 
Clasificación:
5.0

Super fast service, appreciate the help!

Krassimir S. 
Clasificación:
5.0

I love the location on research Blvd in Austin, Texas. They are also so nice and helpful.

Monica M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley G. 
Clasificación:
4.0

I am upset that I received the truck with just UNDER 3/4 of a tank of gas, used it for 14 miles, put in the suggested 1.7 gallons (1.78 gallons put the needle exactly where it was prior to use), and was still charged for 2 gallons of gas. This is not right.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maksim E.  |  Overall Experience 
Clasificación:
1.0

Did not receive the equipment I needed for the move. I then got charged for “stealing” the equipment I never got

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
5.0

This location was friendly, professional, and understanding. A complete 360 from the pick up location.

Lysa R. 
Clasificación:
5.0

great staff & super easy process

Dani H. 
Clasificación:
1.0

N/C

Jaquece B.  |  Overall Experience 
Clasificación:
5.0

Everything got taken care of...I just dropped off equipment...much easier than I expected...

Sandra H. 
Clasificación:
1.0

The service was horrible when I calm they had attitude and hung up on me they were rude and unprofessional I didn't get my stuff till a day late and no one Have the courteous of calling me telling me my stuff wasn't going to be there but they were supposed to when I called they got mad and hung up on me

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Servicio amable

Jaime I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy K. 
Clasificación:
1.0

They "misplaced" the uhual truck and tried charging me late fees for it. As soon as my mother in law got on the phone with them, they magically found it.

Mikayla G. 
Clasificación:
2.0

There was one poor guy working. Didnt have any help. He was great, but needed help. Waited forever behind just a couple people because he had no help. He was simultaneously checking people in, making reservations, and then running out to bring the rental trucks out front. The trucks driver side mirror did not stay where i would place it so i basically drove blind to my left side the entire way. Either it was facing way out in the middle of nowhere or it would be pushed in by the wind and i would be staring at the doors reflection. 0/10 would recommend. The lights in the can to light up the dash were also completely out. No clue how fast i drove the entire way to shreveport. I would either have to turn the overhead cab lights on or use my phone's flashlight. But then i couldnt see outside either. Again, 0/10 would recommend.

Robert Z. 
Clasificación:
5.0

Everything was perfect! Thank you to the people at this location!!!

Lori B. 
Clasificación:
5.0

The gentleman who helped me during check out was fantastic.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priya R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary Y. 
Clasificación:
5.0

Very nice people and quick service

Alfred O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priya R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNI G.  |  Overall Experience 
Clasificación:
5.0

Had a little issue w/truck starting - the folks at the location were extremely responsive & got everything sorted out super fast. We always use this location, as they are just really on the ball here. Our rental this time was no different.

Heidi E. 
Clasificación:
5.0

N/C

ROBERTO I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer B.  |  First Impressions 
Clasificación:
4.0

Failed to record my return of the trailer and had to call me the following day to confirm I did return the trailer.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo V. 
Clasificación:
4.0

The Ubox experience in total has me questioning if I will ever use U-Haul again. After hours on the phone trying to schedule with email confirmations, my pick up and return was still incorrect. I have filed several complaints and have not been followed up with.

Devon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
5.0

Excellent service with return.

Gary N. 
Clasificación:
5.0

Attendant at this location is the one who discovered the bad light.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Josh was great! Thank you for all your help.

Rachelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin W. 
Clasificación:
5.0

They are super-friendly and helpful! Would recommend this location to anyone.

Leslie S. 
Clasificación:
5.0

Need more moving blankets in stock, otherwise GREAT & EXCEPTIONAL SERVICE by David & Tommy!!!!

Thomas D. 
Clasificación:
5.0

Taking a picture of my DL was a pain in the ass

Steve R. 
Clasificación:
5.0

Fast friendly service! Even though they were extremely busy they still took time to make sure we had a quality experience.

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derly R. 
Clasificación:
5.0

I RESERVED A TRUCK ONLINE FRIDAY, I HAD MOVERS AT MY HOME. WHEN I GOT TO THE UHAUL PLACE THEY HAD NO TRUCK FOR ME. I HAD TO WAIT TILL MONDAY FOR A TRUCK. I HAD TO PAY MOVERS $200, EVRN THOUGH THEY WERE UNABLE TO MOVE MY STUFF DO TO I WAS SUPPOSE TO PROVIDE THE TRUCK. I WILL NEVER AGAIN USE UHAUL AS I LOST OUT ON MONEY.

JENNIFER L. 
Clasificación:
5.0

Set up a process to quickly resolve truck rental issues. The fuel level is incorrectly recorded on rental sheet and I had to wait 10 minutes for a representative to become available to show him the actual fuel gauge on the truck.

Martin P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

zia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy V. 
Clasificación:
3.0

El cliente no dejó un comentario.

None D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Can't improve anything.

Howard M. 
Clasificación:
5.0

Can't improve anything.

Howard M. 
Clasificación:
5.0

Uhaul is a solid, day in day out option for self moving at a low cost.

nathan S. 
Clasificación:
4.0

Trailer experience was great. They hooked it to truck and locked my car in. Was quick and very efficient.

Natasha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
2.0

The Uhaul center in Austin had their delivery truck break down. I had to haul the trailer back to the center and when I arrived one of the staff members was very rude to me.

Clay A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robbye W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE W. 
Clasificación:
5.0

Great job by your staff.

Mark H. 
Clasificación:
5.0

I had pre-registered and the rental process at the location took very little time. The equipment I had rented was already in the truck and ready to go. Upon return, I had to wait a few minutes for my ride. U-haul staff offered me bottled water while I waited. Good customer service.

Burt E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debi C. 
Clasificación:
5.0

Wonderful experience

samantha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yukyung J. 
Clasificación:
4.0

No issues. All was good..

STEVE R. 
Clasificación:
1.0

Terrible experience, I was locked out from my storage after my move in, around 8pm I came to unload my truck and no one over the phone in customer service was able to help me. This girl Diana from customer service was extremely rude and did not even want to listen to me and my issue, she was trying to shrug me off with an excuse that it's storage closing hours. No one was available to unlock it for me. I do not understand what was the issue. Na apologize received, no compensation received, everybody acts like this is the best customer service they can provide.

SAFIYYA H.  |  First Impressions 
Clasificación:
1.0

I ask staff to auto renew my storage fee monthly, but they do not.

Haoping L.  |  Overall Experience 
Clasificación:
5.0

Erika at the front desk was great and super efficient!

Varunesh G.  |  First Impressions 
Clasificación:
2.0

The lady that worked on 3/6/22 did not offer me the correct unit for a 1 bedroom. Had to go in the office several times to switch units because she had no clue about the size unit needed. She gave me small units. Went to different employee and ask for a unit that I could fit a large couch , queen bed. 2 TVs , boxes and so on in order for them to have an clear understanding of a unit that is big enough for a 1 bedroom. Then I paid for a dolly and it wasn't in the truck. Had to move all my things without a dolly from upstairs. Worst experience I've ever had at Uhaul.

Latoya B.  |  First Impressions 
Clasificación:
1.0

We closed out because our unit was broken into and vandalized. The place is not secure-there are no cameras or monitoring

NIVEDITA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adedapo O.  |  Overall Experience 
Clasificación:
2.0

Door to my storage building was locked and had to wait 20 minutes for someone in the office to come unlock it. This was during access hours and the building should not have been locked. There are always long lines in the office and it moves very slowly.

Lauren L.  |  Overall Experience 
Clasificación:
4.0

Answer to Q#4 - Most times yes, sometimes no. Most interactions have been friendly. But one person gets stressed when it's busy and you can tell in their answers, attitude, and tone of voice. A deep breath and a smile before responding will help.

Mark C.  |  Overall Experience 
Clasificación:
5.0

Easy to sign up and immediately use my unit

LAURA T.  |  First Impressions 
Clasificación:
5.0

Tommy at the front counter is a real swell guy. I got the impression that he could take care of anything I need with no hesitation. Great facility!

Luis A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kapricia d.  |  First Impressions 
Clasificación:
5.0

I really enjoyed my experience with this Uhaul location. As soon as I walked in the door, I was greeted immediately. Even though the employees were with guests, they acknowledged my presence immediately. I was greeted by Junior. He was attentive to my needs & answered all of my questions. He took the time to explain everything so that I understood what I was responsible to do. I felt like a valued customer throughout my experience. I would definitely recommend this location to a friend or family member. The facility is well taken care of. Even the restrooms were clean. Thank you for clean restrooms!

TABRINA H.  |  Overall Experience 
Clasificación:
5.0

Everyone did a great job

WILLIAM R.  |  First Impressions 
Clasificación:
2.0

Staff are very nice! Storage unit is old, levers rusty. Rat trap within unit. When moving in a commercial truck was parking in front of many unites, washing out the truck back. H/M was the company. They moved the truck after a short wait but left puddles of water in front of our unit. So, we ended up tracking mud and extra dirt into the unit, needlessly. they should wash their truck elsewhere.

TORRY S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MILES T.  |  Overall Experience 
Clasificación:
5.0

Always a great staff. Ready to help and go the extra mile.

nathan s.  |  First Impressions 
Clasificación:
1.0

Storage had a rat problem. All my furniture had rat droppings and rad urine on them.

Workneh M.  |  Overall Experience 
Clasificación:
5.0

I've always enjoyed using UHaul and this was no exception.

Bill K.  |  Overall Experience 
Clasificación:
5.0

I've always liked the UHaul staff at this location. They've always been helpful at winnowing through the options for storage, trucks, car carriers, and the cost for it all.

Bill K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RON S.  |  Overall Experience 
Clasificación:
2.0

I got stuck inside your gate, I didn't receive an email or text about my storage contract. No one was around to get assistance.

Shanita M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PJ J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elyse K.  |  Overall Experience 
Clasificación:
5.0

Thank you for striving to help me and making the task of moving a success.

richard l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F.  |  First Impressions 
Clasificación:
5.0

The general manager helped us park our fifth wheel in storage. He was over the top helpful and friendly. Thanks to him again.

Karen S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

MARQUETA D.  |  First Impressions 
Clasificación:
5.0

Such wonderful staff. They were so helpful. It was a pleasant and easy experience, and very affordable. I will use this facility again!

shirley B.  |  Overall Experience 
Clasificación:
1.0

Customer service sucks and lied about pricing promised one price when got there was 20$ more very unprofessional!!!!

Robert F.  |  First Impressions 
Clasificación:
1.0

Two break-ins in two weeks. No camera footage, and no additional security. No leads as to the culprit. Not secure, massive gaps in protection and locks were pointless as the latches are flimsy and we're simply broken off instead.

MAES M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelda G.  |  First Impressions 
Clasificación:
4.0

I was told that it was a five day rental and was quite surprised to see I was charged for two additional days. I returned the trailer on Monday morning and had I know that I would be charged $88 for two days I would have made other arrangements to unload on Monday. I also rented a storage unit and when I went to unload the unit had been vandalized so had to wait for a U-Haul person to repair the three walls that had holes in them. So waiting for that cost me extra. Smh.

lisa p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUPE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B.  |  First Impressions 
Clasificación:
5.0

I was worried about doing everything online but the process was easy!

Monica M.  |  Online Move In 
Clasificación:
3.0

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Cherry B.  |  Overall Experience 
Clasificación:
4.0

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50% of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Ella M.  |  Overall Experience 
Clasificación:
5.0

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they're there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Tiffany M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
3.0

It's hard to cancel any pre-existing orders like when you upgrade storage. It's difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Cassidy G.  |  Online Move In 
Clasificación:
5.0

The folks at this facility were top notch, and we would consider using them again for storage, or any other rental needs.

Brent E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  First Impressions 
Clasificación:
4.0

.

Jose A.  |  First Impressions 
Clasificación:
3.0

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

David H.  |  First Impressions 
Clasificación:
5.0

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Charles B.  |  First Impressions 
Clasificación:
5.0

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

CAROLYN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine G.  |  Overall Experience 
Clasificación:
5.0

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Jamie C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RAVON G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ray c.  |  Overall Experience 
Clasificación:
5.0

I don't understand why there is a limit as to when I can go to the secured location. When I initially rented i couldn't get there with my first load to store while the facility was open (the office), but came back before the secure area closed the unit they assigned me had a lock on it. The next morning the worker was awesome and helped assign a new unit. I work late so, the timing for the secured units was difficult to work with. It would be nice if it were 24 hours, there are cameras to assist so I don't know why this cannot be an option.

Tanya K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sarmad h.  |  Overall Experience 
Clasificación:
2.0

My experience at the facility was great and good customer service. However, I needed follow-up on closing my untit and could not reach someone or get someone to call back after several tries....very frustrating.

ROBERT K.  |  Overall Experience 
Clasificación:
5.0

Excelente

EDILIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick m.  |  Overall Experience 
Clasificación:
5.0

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Penelope A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanel H.  |  First Impressions 
Clasificación:
2.0

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

TONYA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

joe s.  |  Overall Experience 
Clasificación:
3.0

The manager was nice

CHERYL ANN B.  |  First Impressions 
Clasificación:
1.0

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

WESLEY FERDINAND W.  |  Overall Experience 
Clasificación:
5.0

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Montgomery U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdoulaye O.  |  Online Move In 
Clasificación:
3.0

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

gloria b.  |  Overall Experience 
Clasificación:
3.0

Understaffed I waited for an hour on the phone

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VENKATA PRASANNA P.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Tony M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura L.  |  Online Move In 
Clasificación:
2.0

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Kenneth B.  |  Overall Experience 
Clasificación:
5.0

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBIE E.  |  Overall Experience 
Clasificación:
5.0

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Clasificación:
3.0

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Socorro A.  |  First Impressions 
Clasificación:
5.0

Your staff that was working that day, are friendly and very helpful. ¡Gracias!

Jesus C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shonda W.  |  Overall Experience 
Clasificación:
5.0

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

gary h.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald B.  |  First Impressions 
Clasificación:
5.0

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lee y.  |  Overall Experience 
Clasificación:
2.0

Never pick up phone and has trash all over too

Dustin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nothabo D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette H.  |  Overall Experience 
Clasificación:
5.0

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

william k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin H.  |  Overall Experience 
Clasificación:
5.0

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Brian D.  |  Overall Experience 
Clasificación:
4.0

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Richard S.  |  First Impressions 
Clasificación:
1.0

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Diana R.  |  Overall Experience 
Clasificación:
5.0

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I'm not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Antoinette H.  |  First Impressions 
Clasificación:
5.0

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

JUAN V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA S.  |  Overall Experience 
Clasificación:
5.0

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Anthony C.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and professional.

Douglas R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K.  |  Overall Experience 
Clasificación:
5.0

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Anthony C.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful folks running the office. Convenient location to store our business items.

David R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego C.  |  Overall Experience 
Clasificación:
2.0

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Tycin T.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful, and quick service!

Leila P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

GERTRUDE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim M.  |  Overall Experience 
Clasificación:
5.0

The lady that took care of us was great very nice 👍

LORRAINE G.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful!!!

ANDREW JAMES D.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful staff

Greg M.  |  Overall Experience 
Clasificación: