Customer Reviews for U-Haul Moving & Storage at Research Blvd

8,288 comentarios

12611 Research Blvd   Austin, TX 78759
(N Of Technology)

(512) 258-5255

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(512) 258-5255

12611 Research Blvd
Austin, TX 78759
(N Of Technology)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vic C. 
Clasificación:
1.0

Customer service sucks and lied about pricing promised one price when got there was 20$ more very unprofessional!!!!

Robert F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas F. 
Clasificación:
3.0

The customer service with some agents was very rude and quality of service was dissatisfied.

Oshshalee H. 
Clasificación:
1.0

Two break-ins in two weeks. No camera footage, and no additional security. No leads as to the culprit. Not secure, massive gaps in protection and locks were pointless as the latches are flimsy and we're simply broken off instead.

MAES M.  |  Overall Experience 
Clasificación:
1.0

There was a line of people waiting to return the trucks and the personnel were nowhere to be found. I finally got sick of waiting and just left the keys on the counter.

paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelda G.  |  First Impressions 
Clasificación:
5.0

This location was friendly, helpful and professional.

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vijay Kumar P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARCY F. 
Clasificación:
5.0

ND

DONALD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuwen W. 
Clasificación:
1.0

There were no one at the counter and I had to wait for 8 to 10 mins for the front lady return to the deck. She was cleaning a van and saw me waiting but never bother to prioritize customer over her swiping work.

JOYJIT R. 
Clasificación:
4.0

When I arrived there was only one other customer present, but I had to wait several minutes before one of the clerks was available to assist me. However, once I was served it was fast and efficient.

KEITH S. 
Clasificación:
5.0

Customer service at this location is exceptional.

sandra K. 
Clasificación:
4.0

Uhaul switched my location from one close to my home to this one. The location was great, however the uhaul experience could have been better. I had to drive and additional 30 minutes each way

RAYMOND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJEEV K. 
Clasificación:
2.0

I am charged with Gas filling service 40$

Vinod D. 
Clasificación:
5.0

Explain the turning in process at the beginning.

Jennifer S. 
Clasificación:
5.0

This place was clean. I kept asking if I could eat dinner off the counters. They sadly said no. I understand I guess. The truck ran strong and wailed like a ghost running down the highway and legal speeds. Dave is running a tight ship.

JACOB W. 
Clasificación:
3.0

Why do I have to pay for 2 days when I used the truck for only 1 day?

NITHIN V. 
Clasificación:
5.0

Dave is amazing! Getting things all ready so quickly! All the staff are FUN as well. I go out of my way to come here!!!

JOANNE ELLIOTT S. 
Clasificación:
1.0

I ordered a cargo van in advance so there would be no problem and when I looked at my order it said that I only had it for 15 hours which was five short of what I needed it so I switched to a 10 ft because they gave me no choice they said sorry you're out of luck you can't have that cargo van oh, so I took a 10-foot truck which was not very well maintained. The visors were flapping down in front of us Etc.

DONNA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIDIALIS P. 
Clasificación:
5.0

My guy getting everything set up was great! The staff all seemed to have nice attitudes and like one another. While my in and out time was super quick, it was nice to briefly see a very positive work environment. I will rent from this location again and will recommend the location to friends needing extra equipment. Gracias.

TRAVIS I. 
Clasificación:
5.0

I had initially called the UHaul at 1617 Three Points Rd in Pflugerville for a drop off, I was told there would be no issue dropping off my UHaul Trailer there; however, I was denied service. I was very thankful that I had zero issues at the location on Research Blvd. The lack of service at the other location cost me a lot of gas and a lot of time. I would not recommend the location in Pflugerville.

JOSHUA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARCY F. 
Clasificación:
5.0

Facility was great. People were great. But, the mobile / online process was awful, and very frustrating

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

The windows of the van were really dirty, aside from that it was great. The key dropbox location should definitely be way more noticeable and obvious. It currently is kinda hard to determine where it is.

Fidel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEMACHAND P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather R. 
Clasificación:
5.0

Staff was very friendly and accommodating . Explain things very well and let me know what to expect.

SONYA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD V. 
Clasificación:
5.0

The only issue I had with with the check in of the equipment after use. The U-haul website was zero help ( I would rate customer experience for the website a 1) and I spent 35 minutes on the phone on hold before hanging up. Corporate Customer Service would be rated a zero also. The local site went above and beyond my expectations.

Linda D. 
Clasificación:
5.0

Great friendly customer service

PRABHJOT K. 
Clasificación:
5.0

So simple

Joseph W. 
Clasificación:
5.0

Brand new van. Very nice!

robert M. 
Clasificación:
4.0

None of the self service online features worked. I could not pick up via mobile phone, like we scheduled. When I accessed my account it could not locate my order, even after using the feature to find my order. Had to go inside and get help. Same thing when I tried to return after hours and use my mobile device. Had to park, drop keys and wait for customer service in store to check me out the next morning. Everyone in store was great, but no online self service features worked at all.

CARL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS A. 
Clasificación:
5.0

Great service will use again

Ian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIDIALIS P. 
Clasificación:
5.0

No improvements just keep up the good work. Thanks

george P. 
Clasificación:
4.0

Trailer inside was dirty

Tommy N. 
Clasificación:
5.0

Nice location, it was quick and easy to check out. Overall good place to visit again..

PRASANNA CHANDRA M. 
Clasificación:
5.0

Great people to work with here in Austin as well!

michael H. 
Clasificación:
2.0

I called 4 times (including the morning of) to confirm drop off of my ubox full of my stuff, but still that day instead I was brought an empty ubox . Thankfully we caught it and had them take back the empty ubox and someone else brought the correct one, but this is ridiculous. I also got charged twice for delivery and for a month of the empty ubox that they tried to drop off. I was told all would be refunded, yet a week later it's still in my card. The people I spoke with at the store were all very nice, hence not giving one star, but when I do try to call the store to inquire about my refund, I can't ever get through- I always get rerouted to the regional office, which can't help me. It shouldn't be this complicated to get the correct ubox delivered or get in tough the the actual location. NOT happy with my experience.

CORY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

Very friendly staff Definitely recommend

ROHAN J. 
Clasificación:
5.0

Dave the owner was amazing - the situation simple and I couldn't be happier - thank you

Michael M. 
Clasificación:
5.0

Air conditioning didn't work in the cab.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE P. 
Clasificación:
5.0

Everything was Perfict, except we were charged for blankets that we never used.

TYRONE S. 
Clasificación:
5.0

Dave is AWESOME. So eager to pleased, efficient, knowledgeable. Need more like him in our world. I come back because of his excellent service

Joanne S. 
Clasificación:
5.0

This rental experience went just exactly like I would want every transaction I enter into to go. No matter how large or small and no matter the goods, service or vendor. From the initial phone call to set up the rental to the drive-in return, everything went smoothly. The employees I interacted with were polite, respectful, friendly and competent in every respect.

ALAN F. 
Clasificación:
1.0

U-Haul did not follow through with their contract of delivering the U haul containers to my home. They told me they would deliver them to my new address once they arrived at the main dock. I gave them the address and they said they don't deliver the pods. I then had to rent a truck and had to drive one pod at a time to my house return get the second pod drive it back to my house ,fill the truck up full of gas pay them another fee for rental. I am very disappointed with U-Haul I will never use them again. I gave them my address of where I wanted the pods to be delivered they said you never gave me the address which was incorrect correct. The whole point of using the pods is to have them delivered to your house so you can empty them on your own time. They never follow through with the contract please beware before you sign up.Big company not taking care of there customers.

Marci B. 
Clasificación:
4.0

I was told that it was a five day rental and was quite surprised to see I was charged for two additional days. I returned the trailer on Monday morning and had I know that I would be charged $88 for two days I would have made other arrangements to unload on Monday. I also rented a storage unit and when I went to unload the unit had been vandalized so had to wait for a U-Haul person to repair the three walls that had holes in them. So waiting for that cost me extra. Smh.

lisa p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUPE R.  |  First Impressions 
Clasificación:
5.0

Very good customer service!

John G. 
Clasificación:
4.0

Give full tanks at pickup. It's diff to give exact fuel level back otherwise.

AMIT K. 
Clasificación:
4.0

Counter help was very good

FREDERICK L. 
Clasificación:
1.0

The uhaul was dirty and we had to clean in before we could use it. When we returned it we left it clean and told them how the truck pulled to the left. Now several days after they charged and additional 104 from my checking account with out any explanation or warning or receipt. I am furious!!!

DANIEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICOLAS M. 
Clasificación:
1.0

Disgusting storage facility, water leakage from multiple sections, management does not seem to care about clientele, personnel seems to have no time for customers. Please provide roofs that protect customers' belongings from rain. HORRIBLE SERVICE. This location allowed my whole belongings to be destroyed.

Javier O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy A. 
Clasificación:
1.0

They were not ready to modify my reservation to have the truck full day. There was no proper reason provided. Later I had to call and extend the rental and had to pay extra day for it.

VENKATA NAGA SUD N. 
Clasificación:
5.0

Very easy drop off made it an effortless return.

MICHAEL H. 
Clasificación:
5.0

Really helpful

ALBERT B. 
Clasificación:
4.0

quick and efficient drop off friendly staff

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis T. 
Clasificación:
5.0

Love this place keep up the great work

ABNER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek B.  |  First Impressions 
Clasificación:
5.0

Dave was fantastic

Brian C. 
Clasificación:
3.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH H. 
Clasificación:
5.0

Uhaul is a wonderful cheap solution. I could buy my own motorcycle trailer and trip over it all the time, watch the tires rot, and pay license fees to let it sit but for 25 bucks uhaul hooked me up in minutes. Drop off took even less. Insurance so if I bring it back in a shoe box its covered. I really like having you guys down the street!

CLIFFORD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GELACIO J. 
Clasificación:
4.0

It was all very smooth. Thanks.

Elizabeth M. 
Clasificación:
5.0

The staff was friendly and efficient. The physical access was a bit restricted but i think they are in the process of reconfiguring that.

JERRY M. 
Clasificación:
1.0

As per the online booking, they haven't provided me the truck and ended up paying the double amount.

DOMINIC ABRAHAM V. 
Clasificación:
5.0

Excelent service and very Fast !!!!

Jose S. 
Clasificación:
4.0

Repair A/C for hard-working staff (and sweaty customers) for next summer!

DEBRA C. 
Clasificación:
5.0

I was worried about doing everything online but the process was easy!

Monica M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY E. 
Clasificación:
5.0

Great customer service- courteous and efficient

CARMEN AGUILAR D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRINIVAS REDDY K. 
Clasificación:
3.0

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Cherry B.  |  Overall Experience 
Clasificación:
4.0

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50% of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Ella M.  |  Overall Experience 
Clasificación:
5.0

The location was great. Amd the mobile experience was good but some things that could be improved. I had a CA license so it required extra verification. Wish the app would have told me that ahead of time so I could have provided it from home where I had access to more docs. Or to at least give my references a heads up (what happens if they aren't available for a call that comes out of nowhere?)

Cesar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASA FOSTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALEB D. 
Clasificación:
5.0

great customer service

KADAVIAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
5.0

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they're there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Tiffany M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
3.0

It's hard to cancel any pre-existing orders like when you upgrade storage. It's difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Cassidy G.  |  Online Move In 
Clasificación:
5.0

The folks at this facility were top notch, and we would consider using them again for storage, or any other rental needs.

Brent E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  First Impressions 
Clasificación:
4.0

.

Jose A.  |  First Impressions 
Clasificación:
3.0

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

David H.  |  First Impressions 
Clasificación:
5.0

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Charles B.  |  First Impressions 
Clasificación:
5.0

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

CAROLYN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine G.  |  Overall Experience 
Clasificación:
5.0

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Jamie C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

RAVON G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ray c.  |  Overall Experience 
Clasificación:
5.0

Excelente

EDILIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S.  |  Online Move In 
Clasificación:
3.0

The manager was nice

CHERYL ANN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VENKATA PRASANNA P.  |  Online Move In 
Clasificación:
5.0

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won't be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Thomas G.  |  First Impressions 
Clasificación:
5.0

We haven't rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Kelly L.  |  Online Move In 
Clasificación:
3.0

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it's getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I'm a contractor and had the tools to remove what shouldn't have been there in the first place. Let me know why that lock was put on there please. Thank you corey

corey s.  |  First Impressions 
Clasificación:
5.0

Your staff that was working that day, are friendly and very helpful. ¡Gracias!

Jesus C.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald B.  |  First Impressions 
Clasificación:
5.0

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

gabriel r.  |  First Impressions 
Clasificación:
5.0

Staff very friendly and professional.

Kirk B.  |  First Impressions 
Clasificación:
5.0

Staff was extremely helpful!!!

ANDREW JAMES D.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Mike W.  |  First Impressions 
Clasificación:
5.0

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

William D.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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