Customer Reviews for U-Haul Moving & Storage at Reid Park

1,402 reviews

1550 S Alvernon Way   Tucson, AZ 85711

(520) 729-1485

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(520) 729-1485

1550 S Alvernon Way
Tucson, AZ 85711

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This U-Haul was above and beyond excellent thank you very much for your service and I will in the future recommend anyone I know that wants to use a storage facility thank you

virginia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

Well maintained. Sometimes discarded items were unsightly and unsanitary.

Charles H.  |  Overall Experience 
Rating:
5.0

Unfortunately the one on Golf Links Road E was completely full but they called over when they saw there was only one available at the other storage close by for me. Moved from MN. So greatful for all the great service from the small doors not accepting my card being rectified the next morning to everyone's smile.

Rebecca C.  |  First Impressions 
Rating:
5.0

I would like to thank Rebecca for keeping the facility clean and be very helpful! Thank you Kyle for working with me!!!!

Michele Marie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaclyn L.  |  Overall Experience 
Rating:
5.0

We were very pleased with this facility.

Lynn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter S.  |  Overall Experience 
Rating:
5.0

i like wen day help me to get a storage i am so happy that day wear respect and to get a storage and good price

Jesus E.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff...very clean place and prices are affordable...I would highly recommend my friends and family

Juan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MALILA C.  |  First Impressions 
Rating:
5.0

The individual that sold me the unit was extremely kind and helpful. Will recommend

Jason C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rinaldo P.  |  Overall Experience 
Rating:
5.0

They were very friendly, helpful, and professional! Yes I would highly recommend them!

Victoria F.  |  Overall Experience 
Rating:
5.0

The manager, Kyle, goes above and beyond!

Lisa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Efrain M.  |  First Impressions 
Rating:
5.0

The workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.

roxanne b.  |  Overall Experience 
Rating:
5.0

Your employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.

roxanne b.  |  First Impressions 
Rating:
5.0

It was really quick and easy getting a storage unit. It was also the most affordable in town. 

Alfred V.  |  First Impressions 
Rating:
5.0

Kyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!

Lauren W.  |  First Impressions 
Rating:
5.0

The staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.

Richard S.  |  First Impressions 
Rating:
5.0

Thanks for great service

Arturo M.  |  First Impressions 
Rating:
5.0

Good old-fashioned customer service, like it's supposed to be!

Christopher L.  |  First Impressions 
Rating:
5.0

Thanks

Alfred W.  |  First Impressions 
Rating:
5.0

Kyle Wright was very helpful.

PETER J.  |  First Impressions 
Rating:
5.0

Thank you. Smooth transition

natalia p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marrietta N.  |  First Impressions 
Rating:
5.0

Kyle and his team are awesome! Keep up the good work.

GARY W.  |  First Impressions 
Rating:
5.0

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Raymond M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew B.  |  First Impressions 
Rating:
5.0

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Isaiah F.  |  First Impressions 
Rating:
3.0

My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.

DEBORAH C.  |  First Impressions 
Rating:
5.0

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Jacqueline W.  |  First Impressions 
Rating:
3.0

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Katherine B.  |  First Impressions 
Rating:
5.0

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

barbara s.  |  First Impressions 
Rating:
5.0

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Tamberlyn H.  |  First Impressions 
Rating:
5.0

Kyle was patient and provided excellent service.

Tyler G.  |  First Impressions 
Rating:
5.0

The folks at the uhaul were very nice. I love this new center.

CONSTANCE P.  |  First Impressions 
Rating:
5.0

Excellent service, convenient location, knowledgeable staff, and overall great experience. Thanks guys!

Teresa W.  |  First Impressions 
Rating:
5.0

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Maria L.  |  First Impressions 
Rating:
5.0

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Debra F.  |  First Impressions 
Rating:
5.0

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

FRANKLYN T.  |  First Impressions 
Rating:
5.0

I have give compliments to the staff for being so friendly and courteous.

michael s.  |  First Impressions 
Rating:
5.0

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Vincent G.  |  First Impressions 
Rating:
5.0

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Barry M.  |  First Impressions 
Rating:
5.0

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

CHERIE D.  |  First Impressions 
Rating:
5.0

Have no problems with U-haul very helpful answered all my questions.

Greta C.  |  First Impressions 
Rating:
5.0

Great

john Y.  |  First Impressions 
Rating:
5.0

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Angel P.  |  First Impressions 
Rating:
5.0

Easy and quick

Gina M.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Steven J.  |  First Impressions 
No reviews have been submitted for this location.

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