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DIOGENES Ale C.Customer Reviews for U-Haul Moving & Storage at Randolph Rd
Testimonials From Recent Customers
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Siplemente q sigan sienpre brindando esa facilidad con respeto y umildad para todos gracias
CARLOS E.Team is friendly efficient from check in to check out.Hats off to manager Jose for being a great leader!
Richard M.Nothing y'all is good
Laura R.Staff was helpful. Didn't like check in from the phone.
Lee B.Only inconvenience was the hand dolly I rented was caked with dried mud. Chunks of it kept falling off.
Susan M.Took several minutes till staff came out to the truck, instructions for return were unclear
Leah S.Express line for those with reservations
DONALD C.Have more trucks available. There were no dollys available. Very limited parking in front of the building.
COLIN P.Nothing the attendant that helped me at the register was the nice young lady that hooked up the trailer to my car thank you for everything! A++++
JEFFREY C.There was no on site parking. For short term rentals it would have been great to park right there.
Joseph Reifman B.This was one of those emergency needs because of a change in schedule. Thanks so much for coming to the rescue!!!
CONSTANCE W. | First ImpressionsNo improvements needed. This location is on schedule and customer oriented. Facility is well maintained!!
CONSTANCEDEAN W.Nice thanks
DANY O.Nothing else just maintain it standard. Awesome customer service.
SARAH H.Easy to manage. Mileage price very high.. I appreciated that the cargo van was available for such a short time.
DEBORAH C.The front staff who checked us in was great!
JOHN C.More lights in the area where the trucks are stored / picked up.
John M.Michael in the storage yard was very helpful and replaced a defective electrical connector without any charge.
JEFFREY H.I rate the service and people 5 stars. They helped ring me up at the counter and hook up the tow dolley to my vehicle. The location, however, is kind of a inconvenient due to having to get back in your vehicle to pick up the tow dolley (or trailer) from behind the facility.
DEAN O.I was happy about the vehicle even though batter replacement for the vehicle need to be done.
DAMLA A.Jose/Jessica/bedder excellent representation of U-Haul.Always polite and helpful!!
RICHARD M.Great, easy and very helpful!
ROBERTO VITOR R.Jose was quick and easy to work with upon arrival. Great experience with this location and staff
VERONICA J.All as advertised, except I don't know where my receipt or the final charge is.
Gary Eric M.The key was little tricky, but after the worker helped it was good. Their calm,patient help was great for my busy and stressful move.
ERICK G.The drop off area was a dangerous, icy mess. I almost slipped and fell several times. There was no evidence of any salt. C'mon - winter is not a surprise they need to be prepared and supplied for this.
Leslie B.The customer service was very nice addressed my truck rent. Provided information and did in proper manner. When I returned the truck they took care I was safe going back to my car in the nearest shopping center. It was a lot ice spots around the building.
EDITH S.There was no dolly in the truck
Elhadji N.The people working here was really helpful, they helped us with setting up the car transport and everything else to make our trip smoothly and without any issues. Thanks team
Barbara G.It was a great experience for folks who have never hauled anything! So helpful was the staff at the Rockvilke location. We couldn't have been more secure in our choice to rent a trailer. They hooked everything up and the 1,100 mile trip went without any issues. It actually was effortless!
RAYMOND S.There is no parking lot for the cars we had to figure it out after renting the truck where the hell to leave our car
ANTONIO G.The staff person assisting me took a photo of my license WITH HIS OWN PHONE. When I asked if that was his own phone, he affirmed yes, and when I asked if UHaul doesn't provide them with devices to take photos of IDs, he said, "they do but I don't like Iphone technology". This is unacceptable! UHaul is responsible for protecting my identity, I am entirely not comfortable with a stranger having my license photo on his phone.
Darin S.Shorter lines
William L.Jose and his team from check in n to check out are All excellent.Nice friendly staff
RICHARD M.Online dropoff website was slow, not due to phone data; I was using a new pixel phone with unlimited 5G data. The website is glitchy, has lags, stops without completion and resets. I would not recommend using your website for online return of vehicle. Tried two different phones, hit problems using either phone.
Kenneth P.Nothing. This location follows a great system. On Time!!!
CONSTANCEDEAN W.They were understaffed, we were told to park the vehicle in the back and a receipt would be sent. Still waiting for receipt.
MICHAEL C.The front door was open all the time, staff are not frindly, stupid people. The storage unit door was damaged. Place ia a mesay
LUIZ M. | Overall ExperienceVan was in good working order but inside was dusty and not clean. There was half eaten cookie in side door compartment, and there were a lot of fingerprints on the dashboard. The interior needs to be sanitized between customers!
Robert B.Great Customer service. Great Professionals. Thank you very much.
roy P.They charge for a furniture solly that they told you lend me. They charge afternhoura fee but I drop the truck before the 24 hours. They charge me for miles that I told before. I will never rent a truck in that place anymore. I dont understanding why UHAUL company dont make an inspection in places likes this. They should send me my money back for all this inconvenience
LUIZ M.Three young ladies for morning shift (12/23/2021) customer service are very poor. This is the very first time I had a poor customer service like this at this location.
Issa S.Jose and Jessica are the best!!
Nikesa C. | Overall ExperienceWe spent 34 miles, but Uhaul charged us for 85 miles.
Alla F.The van was fine, and the rental process satisfactory. The thing is this… I reserved a four-wheel furniture dolly - and I was told, “Oh, I just rented the last one to the customer ahead of youâ€. So, you know how to take a reservation â€" but you don't know how to keep a reservation. Disappointing, Uhaul. You can do better. Sad.
DEVON G.there was a problem that the fuel tank reading listed on the contract was not what it was in the truck, while I did note that by responding to the text message sent to me, when I returned the truck I was incorrectly charged, when I called UHAUL Melanie Medford, E-Customer Service Agent did fix the problem
Charles G.Super easy and convenient to drop off trailer and the personnel made sure everything went well for my trip.
RICHARD W.Love that this service exist. Very helpful.
ROMAN L.The representative was very knowledgeable and friendly and helpful.
MATT C.Your online system needs work. Time's out way to quickly. Was slow, non intuitive, and cumbersome. You ask for information at time of vehicle pick up that you already had asked for during the reservation. That's frustrating. Get it once and move on. The equipment return process was great though. Kudos on a lot of efficiency there. I might suggest allowing customers to leave their vehicles parked at the rental location. Figure that out please.
Daniel R.Deceptive Advertising regarding trailer size. At pickup, I had to go one size up with a U-Haul upcharge. I had to haul a 40" wide object, so I rented a 4'x7' trailer. At hookup, I measured the width, and it was 38.5" Apparently a 4'x7' is really a 3'x7'. I had to pay extra on the spot for a 5'x9' trailer, which luckily they had. FYI, the 5'x9' trailer is 51" wide, so really a 4'x9'. Length seems to be as advertised, just not width. IMO, no extra charge should have been applied to give me what I rented. U-Haul should correct their trailer labeling. Again, deceptive advertising.
William S.Nada
james M.Thank you for your patience and support. I will always be forever grateful for your help during that period of homelessness. You guys are the best!!
deandle a. | Overall ExperienceWas charged for a storage when I had in my reservation to get 30 days free since I had a one way. In addition, there is a sign out by a major road displaying, one month free how can I be charged? It's a special too. He never apologized he didn't explain who I am getting my money back, no apology nothing. I wanted a larger unit he just said there were none. I think he said it because the line was getting longer and he did not want to look which...he didn't. And on top I received a very strained up unit. Poor service he provided. Don't have his name at this time.
Michelle p. | First ImpressionsEverything was clean and the staff was very helpful. 5 STARS I just now noticed i have received a $79.00 fee that I do not know what that is related to. In the future, lease let me know of any additional charges before placing them. Norma Champlin
Norma C. | First ImpressionsThis was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.
Germaine Amm S. | First ImpressionsGreat service!!
ELODY C. | First Impressionsno problems with the center directly at all. My problems were with uhaul corporate which is horrible....
Chanelle F. | First ImpressionsGreat customer service.
Steven M. | First ImpressionsThe customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle
MARK J. | First ImpressionsGreat service and helpful staff
DELEA D. | First Impressions