Customer Reviews for U-Haul Moving & Storage at Queens Ave

539 comentarios

644 Queens Ave   Victoria, BC V8T1M1

(250) 381-2271

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(250) 381-2271

644 Queens Ave
Victoria, BC V8T1M1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew N. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAURICE G. 
Clasificación:
5.0

all good

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genevieve T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Astellas F.  |  Overall Experience 
Clasificación:
5.0

Everything is great and friendly

yijiang H. 
Clasificación:
5.0

I highly recommend this facility. Carmen was always great and Nelville went out of his way to help me more than once.

Monique A.  |  Overall Experience 
Clasificación:
5.0

Queens Ave staff do an excellent job!

JONATHAN O.  |  First Impressions 
Clasificación:
5.0

The staff at queens ave do an excellent job! ¡Gracias!

Jonathan O. 
Clasificación:
5.0

The process was very simple and the person who attended me was very friendly. The price is excellent.

Fernando M. 
Clasificación:
5.0

Very helpful and pleasant staff. I would use this facility again without hesitation. Most reasonable price around and convenient, secure location. Thanks, Paul

paul d.  |  Overall Experience 
Clasificación:
5.0

Better winter tires or studded tires when it snows. Or supply a shovel, bucket of sand and salt during winter snow conditions. I got stuck on a side street that other vehicles had no problems with.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilyia C.  |  Overall Experience 
Clasificación:
5.0

Great customer service, easy and fast.

Jay O. 
Clasificación:
3.0

El cliente no dejó un comentario.

MaryAnn J. 
Clasificación:
5.0

Customer service is without a doubt the highest I have ever experienced from every single staff member. Great team leadership and highest marks to the manager and assistant manager and all they do to accommodate me and other clientele. Couldn't be happier seems mg the welcoming smile when I arrive to do go about my business there.

bradley h.  |  First Impressions 
Clasificación:
4.0

unfortunately there was a lot of homeless drug addicts outside the building so I would suggest warning clients to avoid late night pick ups or to come with company

Rohit P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

staff was awesome!

James A. 
Clasificación:
5.0

Amazing experience when things were rough.Thankyou so much.

Margret M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Willa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin T. 
Clasificación:
5.0

Really good customer service , guidance and tips to unload. We will surely use uhaul self storage services again.

Sarthak G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashesh B. 
Clasificación:
4.0

My initial order for a UHaul share truck was never registered or released to me at Capital Glass. After going to the Queens Ave location I was helped by the fantastic employee Coleen. She sorted me out with a van instead of a 10' truck and did her best to get me back on track after becoming about an hour off schedule. If it weren't for her and the very clean and functional van this would have been a 1 star review.

Mitchell P. 
Clasificación:
4.0

The staff at this location are excellent. Very helpful, efficient and professional. The outside of this location doesn't feel safe because of the homeless population all around, however because of the staff I would use this location again.

Margaret S. 
Clasificación:
5.0

The woman who helped me was really great. Best part of the experience by far. The self-serve mobile pickup process was just awful. A lot of the information asked for could be had from the ODB2 port (gas, mileage). Required too many photos & steps, then you have to get the keys from a person anyway. The whole process takes a really long time. The web app crashed twice while I was trying to use it. Charging for mileage and not including fuel is just annoying. Maybe increase the per-km mileage by like $0.20 and include a gas card if the tank is low (zipcar does this).

Kieran H. 
Clasificación:
1.0

I have used uHaul for many years, including this location, and completed after hours drop off with no problem many times. This time it looks like things have been updated to use an online web app to check in and check out. Background: I have a mobility disability in my hands that makes using a smartphone arduous or not possible for complex tasks. Many settings I use make other stuff break that would normally work for average users. Despite all this I'm still very tech saavy, holding multiple degrees in software and computer engineering. On the way to uhaul I tried my best to complete the new check-in procedure using the web app on my mobile device (note this was the web app accessed through my browser, not a smart phone app). It was not functioning: I couldn't upload my driver's license photos and as I got to the very last page I could not select the "accept terms and services" checkbox at the end. I presented this issue to the service manager. He said there was no problem and that he could check me in manually. As he talked us through the after hours return procedure, he mentioned using "the web app" to complete the checkout. I raised a concern about this as the check-in procedure had failed. I asked if there was another way to do the checkout, because what if the web app fails again? At this point he condescendingly informed me that "No it WILL work!" because, "It's a WEB APP! Not a PHONE app! You know, HTML? The REAL web?" He then started bragging about how he "used to own a software company," and continued talking down to me with his description of 90's web technologies. I protested, insisting that I understand the difference between a web app and a smart phone app, and tried to remind him that it was the web app that didn't work during check-in, but he just kept interrupting me. Finally I asked if there were written instructions for the checkout procedure, hoping there would be some helpful hints. He just laughed dismissively saying, "No it's dead simple. Why would there be instructions?" After returning the rental to the location, I tried to do the self checkout online using the web app as instructed. Shockingly, it DID NOT WORK. I couldn't upload photos as before which means I couldn't verify any of the odometer, fuel readings, etc. Also, the app REQUIRES location services to be functional. Again, for assistive technology reasons I can't use location services, so how am I supposed to complete this process? How do people without smart phones at all complete this process? How about older folks? Or people who are not tech saavy? So I'm sitting there trying to finish my check in on time so I don't get charged for extra time. I call uhaul to try to do it manually but the hold time is 45mins. I waited on hold the entire time while I tried to get the web app to work. Ended up giving up and had to find someone else with a smart phone that worked just to complete the check in. Which, as a woman returning a vehicle downtown late at night, is completely unacceptable. In summary: 1. UHAUL needs to provide an accessibility alternative to smart phone checkout for after hours returns. 2. Queens location manager: Do better. Listen when customers are asking questions about policy and request alternatives. Be kinder. Maybe you should smile more.

Ashley L. 
Clasificación:
5.0

Not much, it was great. The lady that did the paper work was very good, very helpful and very nice.

john T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandra B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecile B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Staff at this location are attentive, caring, courteous, professional... just excellent. ¡Gracias!

Neil M. 
Clasificación:
5.0

The folks at the queens Abe in Victoria are the best!!!

TATTNEY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

seth v.  |  Overall Experience 
Clasificación:
5.0

The service I received and the general experience was excellent. All went off without a hitch (pardon the pun). Thank you to Carmen and Nevil. Nancy Howitt

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Y.  |  First Impressions 
Clasificación:
5.0

Great service and very professional and friendly

Jonathan O. 
Clasificación:
5.0

I cannot think of anything that could be improved upon. The staff we dealt with were very helpful and friendly, which made our stressful situation much easier to deal with.

Bruce Q. 
Clasificación:
3.0

Van exterior very dirty, interior cleaned while I did walk around. Uhaul protocol to "call a friend" to confirm who i am after presenting government issued ID is absolutely idiotic.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antony B. 
Clasificación:
5.0

Carmen was efficient and a pleasure to deal with. Great service!

Gregory H. 
Clasificación:
5.0

Carmen Fisher is infinitely knowledgeable, always helpful. The facility is well laid out, at least for relatively small-quantity storage, clean, well lit, secure, and heated.

Harry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yu-Chien H. 
Clasificación:
5.0

Nothing at all! One of only 2 locations in area I will ever go.

Erik P. 
Clasificación:
3.0

Picked up van with 7/8 tank but it was not noted as such, told to return it full, since it was processed/taken as such on pickup form already submitted. Returned it full ($24), but did not receive credit for 1/8 tank. Not fair!

ALAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORNA K. 
Clasificación:
5.0

Excellent customer service, the team went above and beyond to help us with a dolly.

Jen R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lina Tiemi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris M. 
Clasificación:
3.0

The van was clean but the right signal light didn't work properly. They should have checked before renting it out. Also the rental location is a bit sketchy.

Linda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mathew L. 
Clasificación:
4.0

After past experiences with uhaul not having our vehicle available after we made a reservation, it was nice to have things go so smoothly.

Daniel D. 
Clasificación:
5.0

Friendly and down-to-earth people and personable. As well, efficient and flexible!

ray B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fernando P. 
Clasificación:
5.0

Fantastic service, wish I could always rent from this location!

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam W. 
Clasificación:
5.0

Carmen and her team are amazing and have been so kind and lovely. Both the staff members I have had the pleasure of working with have been nothing short of amazing.

elizabeth m.  |  First Impressions 
Clasificación:
5.0

This is the most functional UHaul location in Victoria.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin W. 
Clasificación:
5.0

Everything was excellent. Great staff!

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Taranjeet S. 
Clasificación:
5.0

Great experience with Carmen Fisher

Jed N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan M. 
Clasificación:
4.0

The return app didn't work easily. It kept asking to upload 2 photos but they already showed uploaded. Then I could not get to step 4 of the return process so I called uhaul. There is a 92 minute wait. I dropped the keys and asked to call back to clear up the return. I did every5i was instructed to do. Jerry weber. Contract 82605887

Jerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ammine A. 
Clasificación:
5.0

Wonderful service, even while understaffed!

FRANKIE S. 
Clasificación:
5.0

Not much, keep the same knowledgeable, staff

Efrian L. 
Clasificación:
5.0

The staff there are all excellent Friendly and efficient

John J. 
Clasificación:
5.0

Thank you so much for your service! Your staff went above and beyond! ❤

naomi S. 
Clasificación:
5.0

Colleen is very friendly and helpful.

Aspen B. 
Clasificación:
5.0

Nothing to improve. The location is wonderful.

Erik P. 
Clasificación:
5.0

The customer service from the staff on site was wonderful. The online reservation for uhaul created some problems, the staff at the U-Haul location (I believe her name was Chloe) helped me sort the problems created from the online reservation system. The staff were very kind and helpful, and provided very detailed and useful advice. The online reservation method has some bugs that should be addressed though.

Sultana M. 
Clasificación:
5.0

Staff at this location are an absolute pleasure to deal with, they are friendly, thorough, efficient and professional. I will never use Topaz Road location again after going to Queens Avenue.

Stephen C. 
Clasificación:
4.0

Quick and easy Great customer service

Zoe F. 
Clasificación:
5.0

Keep being the best U Haul outlet in Victoria - pleasant and efficient service, wonderful people who know how to look after their clients and equipment that is new and in good shape. Keeps me coming back!! Rob

Robert E. 
Clasificación:
5.0

Our experience was great! Nothing to improve

Bronson C. 
Clasificación:
5.0

Employees were very pleasant and helpful.

Janice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Everything was satisfactory and pleasant

Leonard T. 
Clasificación:
5.0

COULD NOT BE BETTER!!!

Russell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYREN S. 
Clasificación:
3.0

They had what I needed and it was inexpensive to rent for the afternoon. Bought some boxes as well. Good service, pleasant experience. I would recommend.

DOUGLAS G. 
Clasificación:
1.0

No one was available to help when we arrived for pick-up. There was an ad-hoc sign on the door saying someone would be back in 5 minutes, however it was much longer. We then got trapped in the storefront as a friend left, we entered thinking it was open, then the door closed and we were stuck in the store without an employee there. Uhaul cancelled my truck rental twice. Once without informing me, the second time with informing me. This is unacceptable! If i would not have check my account a few days prior, I would have had no idea Uhaul cancelled my reservation and I would have been stuck without a moving van on moving day. Brutal service from the start to finish of my rental journey with Uhaul. I would not recommend this to anyone.

Taryn H. 
Clasificación:
4.0

Don't have the customer back out of the tight inside spot to the street on pick up. Almost hit another customer vehicle

John T. 
Clasificación:
5.0

Carmen is always a delight to deal. My favourite UHaul location on the island to deal with!

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent M. 
Clasificación:
5.0

The staff where great

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrell C. 
Clasificación:
5.0

the person at the counter was excellent and very supportive. Gracias.

Ahmed A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H.  |  First Impressions 
Clasificación:
4.0

Lori did an excellent job handling a few difficult situation before serving us, and as we were dropping off our rental van, all by herself. We really appreciated her professional demeanour, and her thoroughness in getting our van ready to go.

Aidan M. 
Clasificación:
5.0

Carmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Me

james h.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
4.0

Made a mistake when trying to drop off my rented cargo van - called the 1-800 number and they were super nice and left a note for the Queens location, who didn't charge me extra for not checking out properly. Really appreciated that. My friend groups go to location.

Mira F. 
Clasificación:
5.0

Both agents, Nevell and Lori were friendly and helpful. Gracias

Donald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
5.0

Colleen was just the best!

Benjamin V. 
Clasificación:
5.0

Colleen was very helpful, friendly and professional.

LESLEY V. 
Clasificación:
3.0

I found out that the roof of the car had scratches but they were telling me that there is no scratch on the roof. It could be a disaster since the roof is not covered by the insurance.

Meysam S. 
Clasificación:
5.0

The ladies were great!

Joel P. 
Clasificación:
5.0

I have been a long time uhaul customer and this was the best l experience I have ever had.

William S. 
Clasificación:
5.0

The van was clean, well maintained, and easy to drive. I will definitely turn to uhaul for my future rental needs.

Ross B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

Thank you for the awesome customer service.

David T. 
Clasificación:
5.0

U-Hall accommodated me with a van right away, there was no wait period. Thank you, U-Hall

Roderick M. 
Clasificación:
3.0

No dolly available which was very inconvenient for my move

HEATHER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
5.0

Colleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.

Thomas E.  |  First Impressions 
Clasificación:
5.0

Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.

Functionfox L.  |  First Impressions 
Clasificación:
5.0

youre doing fine

Michael H.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff.

Chad G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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