Customer Reviews for U-Haul Moving & Storage at Queens Ave

591 comentarios

644 Queens Ave   Victoria, BC V8T1M1

(250) 381-2271

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(250) 381-2271

644 Queens Ave
Victoria, BC V8T1M1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Ibragim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery S. 
Clasificación:
5.0

Thanks to the owner for letting me store my car inside his secure facility while I used the rental.

Kevin H. 
Clasificación:
5.0

Steven and team were excellent

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adarsh John G. 
Clasificación:
5.0

We had a great experience. The only thing that seemed complicated was adding another person to use the truck. The administration seemed to have difficulty doing this. Luckily I worked out okay for just me to drive the truck. Gracias.

Jenni G. 
Clasificación:
4.0

Another waiting area for customers besides the one inside. Overall, the staff are great.

Liova B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lora M. 
Clasificación:
5.0

These location is the absolute best in town.. Amazing staff, such a great experience.

ALANA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert dean S. 
Clasificación:
5.0

Furniture blankets would be great. They are really handy!

Ilya C. 
Clasificación:
2.0

Extremely long and arduous process to rent …it took close to 1 hour to wait behind one other person then rent van.

Frank S. 
Clasificación:
5.0

Neville was excellent. I'll be back to rent again.

Leonard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

roy b.  |  First Impressions 
Clasificación:
5.0

Carmen and the staff were always helpful from the first day I rented a locker. When I had questions, they had the answers. Thank you all!

HOLLY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy N. 
Clasificación:
5.0

This location was honest and straight forward and a pleasure to do business with and would gladly return to do business with again if needed. I ended up at the Queens location because of the deceit and lies at the Topaz street location where they rented me a room as being 3' x10' x8' when in honesty it was under 10' by a few inches but the 3' was only 27 inches. Beating as I was storing moving boxes that's the difference between one wide and two wide making it half the size they said. Then when I rented a truck to move to Mackenzie the truck was parked with the nose of the truck way up the embankment facing Blanchard St wit the front wheels way over a foot above the rear in elevation and causing an obvious deviation in the gas tank reading and once on the road to the ferries I noticed that within just a few miles on the truck it was now below 3/4 of a tank. For example when I gassed up in Hope after the almost level journey to get there the truck took $145.00 in fuel, my next fuel stop was in Williams lake after all the steep climbs up the Trans Canada was only $150.00. If you do the math seeing as gas in Williams lake was more expensive it's pretty easy to see the truck wasn't properly fueled before being rented.

dan j.  |  Overall Experience 
Clasificación:
5.0

Carmen was great. Friendly and quick service we will rent from the queens ave. Location again!

Daniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liam M. 
Clasificación:
5.0

We had great customer service & the boxes & be bag were ready when we arrived to pick up our rental van! Good work. Check in was just a little time consuming but not a bad experience. Thanks very much for making a trying day easier!

Bonnie C. 
Clasificación:
5.0

First fully positive experience with uhaul. Great job ya'll!

Corrie K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NEIL M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jurgen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan Heinz T. 
Clasificación:
5.0

First time user and loving it.

Simon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique M. 
Clasificación:
4.0

Everything was very smooth and easy. Thank you for your help

Angela J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry S.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful, kind. The rep was amazing! All business, but with kind communication and humor.

Mike F. 
Clasificación:
5.0

Great service from start to finish!

CURTIS V. 
Clasificación:
3.0

Paul was excellent, despite the computer glitches he was facing. It is unfortunate that there are so many homeless people hanging out right outside the location.

HANIF S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shirley S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cassidy marie s.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful!

Yu-Chien H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Staff at the location was second to none. Very help, friendly, pleasure to deal with.

Rick Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genevieve T.  |  Overall Experience 
Clasificación:
5.0

Carmen and the team are amazing!

TATTNEY T.  |  Overall Experience 
Clasificación:
5.0

Queens location is great. Topaz is usually a pain in the ass

DYLAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus Vinicius D. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary lee samuel n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew N. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAURICE G. 
Clasificación:
5.0

all good

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genevieve T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Astellas F.  |  Overall Experience 
Clasificación:
5.0

Everything is great and friendly

yijiang H. 
Clasificación:
5.0

I highly recommend this facility. Carmen was always great and Nelville went out of his way to help me more than once.

Monique A.  |  Overall Experience 
Clasificación:
5.0

Queens Ave staff do an excellent job!

JONATHAN O.  |  First Impressions 
Clasificación:
5.0

The staff at queens ave do an excellent job! ¡Gracias!

Jonathan O. 
Clasificación:
5.0

The process was very simple and the person who attended me was very friendly. The price is excellent.

Fernando M. 
Clasificación:
5.0

Very helpful and pleasant staff. I would use this facility again without hesitation. Most reasonable price around and convenient, secure location. Thanks, Paul

paul d.  |  Overall Experience 
Clasificación:
5.0

Better winter tires or studded tires when it snows. Or supply a shovel, bucket of sand and salt during winter snow conditions. I got stuck on a side street that other vehicles had no problems with.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilyia C.  |  Overall Experience 
Clasificación:
5.0

Great customer service, easy and fast.

Jay O. 
Clasificación:
3.0

El cliente no dejó un comentario.

MaryAnn J. 
Clasificación:
5.0

Customer service is without a doubt the highest I have ever experienced from every single staff member. Great team leadership and highest marks to the manager and assistant manager and all they do to accommodate me and other clientele. Couldn't be happier seems mg the welcoming smile when I arrive to do go about my business there.

bradley h.  |  First Impressions 
Clasificación:
4.0

unfortunately there was a lot of homeless drug addicts outside the building so I would suggest warning clients to avoid late night pick ups or to come with company

Rohit P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

staff was awesome!

James A. 
Clasificación:
5.0

Amazing experience when things were rough.Thankyou so much.

Margret M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Willa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin T. 
Clasificación:
5.0

Really good customer service , guidance and tips to unload. We will surely use uhaul self storage services again.

Sarthak G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashesh B. 
Clasificación:
4.0

My initial order for a UHaul share truck was never registered or released to me at Capital Glass. After going to the Queens Ave location I was helped by the fantastic employee Coleen. She sorted me out with a van instead of a 10' truck and did her best to get me back on track after becoming about an hour off schedule. If it weren't for her and the very clean and functional van this would have been a 1 star review.

Mitchell P. 
Clasificación:
4.0

The staff at this location are excellent. Very helpful, efficient and professional. The outside of this location doesn't feel safe because of the homeless population all around, however because of the staff I would use this location again.

Margaret S. 
Clasificación:
5.0

The woman who helped me was really great. Best part of the experience by far. The self-serve mobile pickup process was just awful. A lot of the information asked for could be had from the ODB2 port (gas, mileage). Required too many photos & steps, then you have to get the keys from a person anyway. The whole process takes a really long time. The web app crashed twice while I was trying to use it. Charging for mileage and not including fuel is just annoying. Maybe increase the per-km mileage by like $0.20 and include a gas card if the tank is low (zipcar does this).

Kieran H. 
Clasificación:
1.0

I have used uHaul for many years, including this location, and completed after hours drop off with no problem many times. This time it looks like things have been updated to use an online web app to check in and check out. Background: I have a mobility disability in my hands that makes using a smartphone arduous or not possible for complex tasks. Many settings I use make other stuff break that would normally work for average users. Despite all this I'm still very tech saavy, holding multiple degrees in software and computer engineering. On the way to uhaul I tried my best to complete the new check-in procedure using the web app on my mobile device (note this was the web app accessed through my browser, not a smart phone app). It was not functioning: I couldn't upload my driver's license photos and as I got to the very last page I could not select the "accept terms and services" checkbox at the end. I presented this issue to the service manager. He said there was no problem and that he could check me in manually. As he talked us through the after hours return procedure, he mentioned using "the web app" to complete the checkout. I raised a concern about this as the check-in procedure had failed. I asked if there was another way to do the checkout, because what if the web app fails again? At this point he condescendingly informed me that "No it WILL work!" because, "It's a WEB APP! Not a PHONE app! You know, HTML? The REAL web?" He then started bragging about how he "used to own a software company," and continued talking down to me with his description of 90's web technologies. I protested, insisting that I understand the difference between a web app and a smart phone app, and tried to remind him that it was the web app that didn't work during check-in, but he just kept interrupting me. Finally I asked if there were written instructions for the checkout procedure, hoping there would be some helpful hints. He just laughed dismissively saying, "No it's dead simple. Why would there be instructions?" After returning the rental to the location, I tried to do the self checkout online using the web app as instructed. Shockingly, it DID NOT WORK. I couldn't upload photos as before which means I couldn't verify any of the odometer, fuel readings, etc. Also, the app REQUIRES location services to be functional. Again, for assistive technology reasons I can't use location services, so how am I supposed to complete this process? How do people without smart phones at all complete this process? How about older folks? Or people who are not tech saavy? So I'm sitting there trying to finish my check in on time so I don't get charged for extra time. I call uhaul to try to do it manually but the hold time is 45mins. I waited on hold the entire time while I tried to get the web app to work. Ended up giving up and had to find someone else with a smart phone that worked just to complete the check in. Which, as a woman returning a vehicle downtown late at night, is completely unacceptable. In summary: 1. UHAUL needs to provide an accessibility alternative to smart phone checkout for after hours returns. 2. Queens location manager: Do better. Listen when customers are asking questions about policy and request alternatives. Be kinder. Maybe you should smile more.

Ashley L. 
Clasificación:
5.0

Not much, it was great. The lady that did the paper work was very good, very helpful and very nice.

john T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandra B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecile B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Staff at this location are attentive, caring, courteous, professional... just excellent. ¡Gracias!

Neil M. 
Clasificación:
5.0

The folks at the queens Abe in Victoria are the best!!!

TATTNEY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

seth v.  |  Overall Experience 
Clasificación:
5.0

The service I received and the general experience was excellent. All went off without a hitch (pardon the pun). Thank you to Carmen and Nevil. Nancy Howitt

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Y.  |  First Impressions 
Clasificación:
5.0

Great service and very professional and friendly

Jonathan O. 
Clasificación:
5.0

I cannot think of anything that could be improved upon. The staff we dealt with were very helpful and friendly, which made our stressful situation much easier to deal with.

Bruce Q. 
Clasificación:
3.0

Van exterior very dirty, interior cleaned while I did walk around. Uhaul protocol to "call a friend" to confirm who i am after presenting government issued ID is absolutely idiotic.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antony B. 
Clasificación:
5.0

Carmen was efficient and a pleasure to deal with. Great service!

Gregory H. 
Clasificación:
5.0

Carmen Fisher is infinitely knowledgeable, always helpful. The facility is well laid out, at least for relatively small-quantity storage, clean, well lit, secure, and heated.

Harry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yu-Chien H. 
Clasificación:
5.0

Nothing at all! One of only 2 locations in area I will ever go.

Erik P. 
Clasificación:
3.0

Picked up van with 7/8 tank but it was not noted as such, told to return it full, since it was processed/taken as such on pickup form already submitted. Returned it full ($24), but did not receive credit for 1/8 tank. Not fair!

ALAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORNA K. 
Clasificación:
5.0

The gentleman that I dealt with was amazing. You are lucky to have him on your staff. Gracias.

robert A.  |  Overall Experience 
Clasificación:
4.0

This location was beyond what was expected. Very clean, private washroom, quick elevator, well lit. The morning staff Carmen was very helpful for me with finding not only a storage unit but a truck as well in a time where most places were at capacity. Thank you! A+

JOSEF H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, the team went above and beyond to help us with a dolly.

Jen R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lina Tiemi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris M. 
Clasificación:
3.0

The van was clean but the right signal light didn't work properly. They should have checked before renting it out. Also the rental location is a bit sketchy.

Linda L. 
Clasificación:
1.0

I would not recommend it to a friend because it has basically been taken over by drug addicts and homeless people and I no longer feel like it a safe or clean facility and I do kot feel comfortable being there by myself or by myself with my kids. I am constantly worried about my car being broken into or damaged out front. I have also not felt co mfortable using the washroom in a long time. There is a huge homeless/addict population outside because of the proximity to a street church across the street and the shelter on the corner. The number of people using these places has increased exponentially due to covid. Neighboring businesses have hired security to try and maintain order. Uhaul has not. The staff there are too busy to manage the problems they are facing outside and inside the facility as a result. They cannot be every where all the time. They are also facing dangerous situations they have not had to before. Uhaul needs to hire more staff, pay for more staff to be on at same time or hire security. The problems they are facing here are very real, and serious. How irresponsible of Uhaul to ignore it! Rented lockers since 2015....multiple lockers....same location...able to adequately compare service and how things have changed.

Cynthia P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mathew L. 
Clasificación:
4.0

After past experiences with uhaul not having our vehicle available after we made a reservation, it was nice to have things go so smoothly.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

chemistry c.  |  Overall Experience 
Clasificación:
5.0

Friendly and down-to-earth people and personable. As well, efficient and flexible!

ray B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fernando P. 
Clasificación:
5.0

Fantastic service, wish I could always rent from this location!

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miriam W. 
Clasificación:
5.0

Carmen and her team are amazing and have been so kind and lovely. Both the staff members I have had the pleasure of working with have been nothing short of amazing.

elizabeth m.  |  First Impressions 
Clasificación:
5.0

This is the most functional UHaul location in Victoria.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin W. 
Clasificación:
5.0

Everything was excellent. Great staff!

David S. 
Clasificación:
4.0

Fantastic staff

Eric E.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Taranjeet S. 
Clasificación:
5.0

Great experience with Carmen Fisher

Jed N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan M. 
Clasificación:
4.0

The return app didn't work easily. It kept asking to upload 2 photos but they already showed uploaded. Then I could not get to step 4 of the return process so I called uhaul. There is a 92 minute wait. I dropped the keys and asked to call back to clear up the return. I did every5i was instructed to do. Jerry weber. Contract 82605887

Jerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ammine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexandra kathleen d.  |  Overall Experience 
Clasificación:
5.0

Wonderful service, even while understaffed!

FRANKIE S. 
Clasificación:
5.0

Not much, keep the same knowledgeable, staff

Efrian L. 
Clasificación:
5.0

The staff there are all excellent Friendly and efficient

John J. 
Clasificación:
5.0

Access to the storage was easy and very friendly staff.

CARLOS EDUARDO D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison C.  |  Overall Experience 
Clasificación:
5.0

The manager and staff are extremely friendly and helpful. The location is tight near downtown but quite downtown so convienant. It is well maintained and kept clean

Scott L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion C.  |  Overall Experience 
Clasificación:
5.0

Staff at the Queens Ave office were always very helpful.

Jeremiah F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis O.  |  Overall Experience 
Clasificación:
5.0

the person at the counter was excellent and very supportive. Gracias.

Ahmed A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H.  |  First Impressions 
Clasificación:
5.0

Carmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Me

james h.  |  First Impressions 
Clasificación:
2.0

The storage facility is old. I was forced to buy a UHaul lock, the sign up system is outdated, the elevator is too small, there is no parking, staff are up and down you never know their mood. The location made a huge mistake and id not reserve my locker when I booked and confirmed twice. Then I was given another locker very begrudgingly. I was then reminded incessantly that the locker they gave me was only temporary and I should move out. So I did . I will never use Uhaul storage again!

Maime H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia S.  |  Overall Experience 
Clasificación:
5.0

Great storage facility. Would use it again.

Sylvian B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie M.  |  Overall Experience 
Clasificación:
5.0

Carmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.

George F.  |  Online Move In 
Clasificación:
5.0

Carmen was great to deal with. Friendly, efficient and really helpful.

Tire S.  |  Overall Experience 
Clasificación:
5.0

Very helpful and hands on staff. Keep up the good work!

ANDREW S.  |  Overall Experience 
Clasificación:
5.0

This was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.

Monica R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana and or Rob L.  |  Overall Experience 
Clasificación:
5.0

Colleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.

Thomas E.  |  First Impressions 
Clasificación:
5.0

I've used the services before and will continue to use them as I need because I'm very satisfied with everything.

Sarah S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Liam M.  |  Overall Experience 
Clasificación:
5.0

It was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!

Dustin S.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.

Josh W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susyn C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and welcoming staff

Kevin C.  |  First Impressions 
Clasificación:
5.0

All of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne Kaltenbruner

Joanne K.  |  First Impressions 
Clasificación:
4.0

Very friendly and helpful staff. A very positive experience.

Jim R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marketa V.  |  First Impressions 
Clasificación:
4.0

Carmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!

Christian D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

stuart s.  |  Overall Experience 
Clasificación:
5.0

Great staff very clean facility

susan s.  |  Overall Experience 
Clasificación:
5.0

Carmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.

Ian C.  |  Online Move In 
Clasificación:
5.0

The gentleman who helped us is very accommodating and thorough in giving directions.

ANDREW S.  |  First Impressions 
Clasificación:
4.0

Nice people, and a clean space. I would rent a storage locker here again.

jessica s.  |  Overall Experience 
Clasificación:
5.0

Staff was fantastic to work with!

Bridget D.  |  Overall Experience 
Clasificación:
5.0

Will use U-Haul again as the staff were both friendly and helpful.

francis c.  |  First Impressions 
Clasificación:
4.0

The Manager at this location is FANTASTIC

David E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley A.  |  Overall Experience 
Clasificación:
5.0

we are very pleaseed to do buisness with this location

Adrian Patricia K.  |  Overall Experience 
Clasificación:
5.0

thank you for all of your help

manon e.  |  First Impressions 
Clasificación:
4.0

just thank you for your service!

Walter (Allen) Z.  |  Overall Experience 
Clasificación:
5.0

Carmen was excellent in trying to provide the best and safest customer service. You can't find a better professional helpful group as Carmen and the others we met in our time with U-Haul. Thank you. Wayne and Linda

WAYNE G.  |  Overall Experience 
Clasificación:
5.0

Carmen and all staff were awesome to deal with; very helpful and very professional.

gerald h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE S.  |  Overall Experience 
Clasificación:
5.0

Carmen was excellent to deal with!

BRAD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles O.  |  First Impressions 
Clasificación:
5.0

Manager Carmen Fisher is the best! She always makes sure the facility is clean, and customers have an excellent experience. I wouldn't go anywhere else because of her great service and care. Thanks Carmen!

David K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Werner T.  |  Overall Experience 
Clasificación:
4.0

Very nice staff, friendly good service.

WAYNE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eileen c.  |  Overall Experience 
Clasificación:
5.0

Time spent was in good nature, they worked with me when I fell behind on my bill. Very friendly staff.

Jon W.  |  Overall Experience 
Clasificación:
5.0

Everyone at this facility is super friendly and helpful! Everything is very clean, and can't beat the location! So convenient!

isabela d.  |  First Impressions 
Clasificación:
5.0

I was very happy using the Queens Ave. U-Haul. Carmen was very accommodating and any interactions with her, or other staff members was always very friendly.

Karen I.  |  Overall Experience 
Clasificación:
5.0

Carmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long term

Tammie D.  |  Overall Experience 
Clasificación:
5.0

Excellent facilities!!! Very efficient and friendly Staff made this a great experience for me.

HOLLY G.  |  Overall Experience 
Clasificación:
5.0

The staff there were super nice and i felt welcome

Jacey R.  |  Overall Experience 
Clasificación:
5.0

Colleen was very friendly and helpful both on the phone and in person.

Katherine N.  |  First Impressions 
Clasificación:
5.0

Great staff and very good location.

Caroline M.  |  First Impressions 
Clasificación:
5.0

The staff are helpful and friendly.

Angus T.  |  Overall Experience 
Clasificación:
5.0

Great service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.

julie b.  |  Overall Experience 
Clasificación:
5.0

Totally happy with the facility and service.

VALERIE B.  |  Overall Experience 
Clasificación:
5.0

You are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍

GARY L.  |  Overall Experience 
Clasificación:
5.0

Great experience, smoothly done !! Awesome keep it up ...

Riddhi S.  |  First Impressions 
Clasificación:
5.0

Great storage facility, great staff

IAN W.  |  Overall Experience 
Clasificación:
5.0

Carmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055

LEE ANN E.  |  Overall Experience 
Clasificación:
5.0

Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.

Functionfox L.  |  First Impressions 
Clasificación:
5.0

Friendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)

Mike O.  |  First Impressions 
Clasificación:
3.0

The officestaff were very pleasant and helpful.

Joan Y.  |  Overall Experience 
Clasificación:
5.0

The UHAUL is fantastic but it is not that building that makes it awesome. The staff at this location are amazing, caring and knowledgeable. I would highly recommend this location.

KEVIN S.  |  Overall Experience 
Clasificación:
5.0

youre doing fine

Michael H.  |  First Impressions 
Clasificación:
5.0

The gentleman that helped me was amazing. Far above and beyond that of regular service. I cannot thank him enough for his kindness and excellent service. Please match his name to this res# and thank

Patrick M.  |  Overall Experience 
Clasificación:
1.0

I work for Henry Schein Canada. Carmen repeatedly would not provide an invoice for our unit. How can we pay when no official invoice/bill is ever given? Late notices came, but no invoices. We moved

HENRY S.  |  Overall Experience 
Clasificación:
5.0

I needed to arrange storage in a hurry and was able to do so with just a phone call. Neville assisted me & was very helpful whenever I called or came by.

linda l.  |  Overall Experience 
Clasificación:
5.0

Carmen did a great job helping me with the storage. I am pleased with service. I asked U-Haul for a quote to ship my things to Ontario, but the price was more than double the competition's price.

john b.  |  Overall Experience 
Clasificación:
3.0

Automated Billing was a nightmare, we chose to go to Adams Storage.

HENRY S.  |  Overall Experience 
Clasificación:
3.0

Service was great. Facility is very tight to move furniture and large items around in.

Deanna F.  |  First Impressions 
Clasificación:
4.0

The access card to enter the facility almost always did not work. So each time, I had to go to the office to fix the problem.

Takuya T.  |  Overall Experience 
Clasificación:
5.0

Jacqueline gave us a first rate customer experience. Filling in at a different location brought some challenges yet she remained personable, accommodating & polite. Don't let this one get away!

nan r.  |  First Impressions 
Clasificación:
5.0

Great location, clean, easily accessible, secure and great customer service!

Morgan F.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.

Mike K.  |  First Impressions 
Clasificación:
4.0

thank u

DAVID B.  |  Overall Experience 
Clasificación:
5.0

Thanks for an excellent experience! All staff were great! Appreciated....

Jamie S.  |  Overall Experience 
Clasificación:
5.0

Thanks for the service. I'll be coming back if I need another storage unit. The staff is very friendly it is appreciated

matthew c.  |  Overall Experience 
Clasificación:
5.0

Our compliments and appreciation - there was a problem with the bldg elevator during our move-in resulting in not being able to access our original storage unit - another unit (free) was provided.

james c.  |  Overall Experience 
Clasificación:
5.0

Would recommend

tami g.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff.

Chad G.  |  First Impressions 
Clasificación:
5.0

Don’t force comments in a survey

monique b.  |  Overall Experience 
Clasificación:
5.0

Scrupulously clean and extremely well managed. Would never consider patronizing any other facility. I'm sure that life will again direct me to your doorstep. Thank you,

John S.  |  Overall Experience 
Clasificación:
5.0

Gracias

Karen T.  |  Overall Experience 
Clasificación:
5.0

Had an excellent experience here. Would definitely use this facility again.

Glenn/Jenny S.  |  Overall Experience 
Clasificación:
4.0

Thank you! @carmen

Kevin D.  |  Overall Experience 
Clasificación:
5.0

It's the friendly staff on Queens Ave. that I'll always remember..Thank you all! Gary

GARY F.  |  Overall Experience 
Clasificación:
5.0

Carmen was very helpfull and compassionate the other staff were good as well she treated me with respect and many times staff went out of their way to accommodate me thank you Carmen and staff .

Ronald H.  |  Overall Experience 
Clasificación:
3.0

I got shocked by the elevator buttons a number of times. The staff were great.

NELSON S.  |  Overall Experience 
Clasificación:
5.0

Great staff! Very helpful.

TERESA F.  |  Overall Experience 
Clasificación:
5.0

Very friendly helpful staff. I like the fact that you have a security card to grant access to your belongings and security cameras around.

david f.  |  Overall Experience 
Clasificación:
5.0

Awesome !

priya p.  |  Overall Experience 
Clasificación:
4.0

The storage space was accessible and easy to fill with my furniture, boxes, etc.

ANN P.  |  Overall Experience 
Clasificación:
5.0

Gracias

Keri S.  |  Overall Experience 
Clasificación:
4.0

The staff were wonderful and made a potentially tiresome experience, not so much!

sarah b.  |  Overall Experience 
Clasificación:
4.0

Staff have hospitality for the customer. So the customers will feel like at home. Thanks for the service.

Takuya T. | Reservación
Clasificación:
5.0

Incredible staff made the whole experience a pleasure!

Rory L.  |  Overall Experience 
Clasificación:
5.0

My experience was seamless. Flowed great, didn't have to wait long. Excellent service !

kim n.  |  Overall Experience 
Clasificación:
5.0

Nothing more to add.

ERIC N.  |  Overall Experience 
Clasificación:
3.0

It was very clean and well maintained, but the location really wasn't great and layout was challenging for loading. Staff was never rude but they were never very friendly at all either. Not inviting.

JANET M.  |  Overall Experience 
Clasificación:
5.0

Great service, friendly staff.

Sarah H.  |  Overall Experience 
Clasificación:
5.0

Great service and secure lockers.

Ray G.  |  Overall Experience 
Clasificación:
4.0

Only negative - when calling in to speak to the staff currently on schedule,I would get head office and they could not answer my questions. I was very frustrating.

gaylene s.  |  Overall Experience 
Clasificación:
5.0

The place is immaculate and felt safe. Carmen is an outstanding manager, so responsive and considerate. Servicio al cliente de excelencia. As a former professor I was a hard marker but this facility is A+.

jenny n.  |  Overall Experience 
Clasificación:
5.0

Gracias

Rob Z.  |  Overall Experience 
Clasificación:
5.0

No problems at all. Great service!

Waren R.  |  Overall Experience 
Clasificación:
5.0

The staff couldn't have been better. Carmen & Neville were as kind as can be,& always available to help. Carmen went out of her way to be reasonable, professional & caring. A very positive experience!

Kyra O.  |  Overall Experience 
Clasificación:
4.0

My only comment is to raise the entrance to the elevator on the ground floor. it wasn't quite high enough and we had a hard time fitting our queen sized box spring in teh elevator.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

Have no complaints. This was a very well operated storage business. Would use it again if I had to.

Joanne H.  |  Overall Experience 
Clasificación:
4.0

The staff are courteous and available. Unfortunately the neighbourhood is becoming very sketchy. This and the frequent rent increases caused me to move out.

JAMES A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba