Customer Reviews for U-Haul Moving & Storage at Putman Dr

4470 comentarios

4400 University Dr NW   Huntsville, AL 35816
(Just past the cross over at Putman dr)

(256) 837-0203

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(256) 837-0203

4400 University Dr NW
Huntsville, AL 35816
(Just past the cross over at Putman dr)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

No suggestions

Lorna M. 
Clasificación:
1.0

I was told to drop the truck off at Drake Road. After showing up it was a gas station that did not accept my truck because it was so big. They denied the drop off and said i would be responsible if i left it there. I then took it to Governors drive location and they turned me down to. Told me the same thing the the drake location did. After taking the truck to the third location i finally dropped they wanted to charge me a fuel deposit. I took pictures of the gas gauge before and after i picked up the truck. they lied! Just trying to get more money out of your customers. I'm calling my credt card company and refusing to pay the fuel charge.

DANIEL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaycee L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Calvin C. 
Clasificación:
5.0

Just keep up the great work.

BETTY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
4.0

El cliente no dejó un comentario.

nicole J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD L. 
Clasificación:
1.0

Tacked on extra fees. Truck leaked fluids the whole time. Had numerous dents.

IAN A. 
Clasificación:
5.0

There was lots of trash and dirt in the trailer when we picked it up.

Joseph L. 
Clasificación:
5.0

Do a walk around with customer to make sure all required tags are present in the rental equipment within the rental truck (ie. Dolly, furniture bags) and also to verify there isn't any previous damage before renting

CHRISTOPHER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BROWNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lambert B. 
Clasificación:
2.0

I went here first, because I had a reservation. Once I arrived told that it was only for 4 hours. When I made the reservation this was not told to me. Then it was changed and changed again from, Decatur to right outside of Athens. The only good point was from the help of one of the staff, Willie. Thank you Willie for your help.

KATHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramiro T. 
Clasificación:
1.0

Service was exceptional until encountering representative Lucas Black. Lucas was very rude. I asked for a printout of my charges and was told they were sent to my email. I also wanted the charges broken down and was rejected with a smart response. I have had exceptional service until dealing with this individual. I took measures to record the interaction and will be reporting to corporate.

BRENDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

No recommendations. All customer service was excellent.

Sloan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ritchie V. 
Clasificación:
1.0

The manager was extremely rude and not helpful at all. He explained everything is done through your phone but I was having trouble with my phone and needed further assistance which he refused to give me so another employee came out to help I explained to him the back of the truck was filthy and still had trash in it which he immediately cleaned out I then proceeded to show him marks and scratches on the paint that had not been previously notated so as he began putting X's in the place where I showed him the manager rudely butted in and said I told you, you can upload anything you on the link I sent you so I asked him was it a problem that someone assist me since he didn't want to he then said well we are real busy as if his job took precedent over mine. He then proceeded to engage in an argument with me which I was not about to do so I just walked off. But all this new automated stuff and doing everything on line is extremely unpersonal and makes it hard to know if you're doing things right especially since I was unable to logi6at the time of my returning the truck

Martha W. 
Clasificación:
5.0

Bueno

LUCAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

yolanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erich E. 
Clasificación:
5.0

It seemed possibly understaffed? Or perhaps clarify staff priorities? The employee who assisted me was great, but there were other employees not assisting him with helping customers in an unusually long standing wait queue.

DANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin R. 
Clasificación:
2.0

Vehicle smelled HEAVILY of cigarettes, and a small amount of perfume that someone tried to use to cover it up and it didn't work. Also the check engine light was on the whole time, so that was interesting. Also, my pickup time was delayed because the vehicle I rented went for an oil change and came back 30 minutes after my reservation started. It just seems like poor planning, and a major inconvenience for my plans. I recommend fixing the issues with planning, and making better attempts at cleaning the vehicles. It's clearly posted for no smoking, so someone should have been fined enough to cover a detailed cleaning on the vehicle interior.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO M. 
Clasificación:
4.0

Left Tail light on tow dolly didn't work

CHRISTOPHER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
1.0

When you open at 7am, don't be late and show up and 7:30 or later and leave people waiting who have reserved already! Also, don't have a bad attitude, especially after showing up that late to work. Unacceptable.

JAMES L. 
Clasificación:
5.0

None at this time.

FELIX K. 
Clasificación:
2.0

At least have someone in the store when you have customers. Hire more professional workers.

Jerrell M. 
Clasificación:
4.0

I had a very good experience with u-haul. Todd was awesome!

Cathy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy G. 
Clasificación:
5.0

Please don't allow smoking in the vehicles. Wash the truck beds out between each rental. Make sure there are no service lights on before allowing a vehicle to be rented. Clean the fabric in the interior of the vehicle as well. Have up-to-date photos of damage to the vehicle for approval when using the app to pickup a rental. Have a more secure dropbox for keys when returning vehicles after hours. It felt extremely risky to leave keys lying in plain sight, dropped on the floor, inside the front door.

Shirelle S. 
Clasificación:
4.0

Let people know that y'all don't have certain equipment before they reserve it!!!

CHARLOTTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEWITT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE P. 
Clasificación:
5.0

Getting things set up from Pensacola, Florida to go to Huntsville, Alabama was the issue that I had with my stuff. 5 of my U-boxes went to Ft. Payne, Alabama. I had to pay another $1,300 just to get my boxes to come where they should have gone in the first place. I had 4 that went straight to Huntsville. While the other ones went the long route and I had to basically pay twice for a shipment.

Tamara L. 
Clasificación:
3.0

Please make sure trucks are cleaned before renting

RICKEY R. 
Clasificación:
5.0

The staff were very helpful and supportive

Mike K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIYOMI B. 
Clasificación:
1.0

This was fabulous as far as scary accidents go until I spoke to the insurance company who refused to help us resolve that uhaul installed the hitch and it broke. This could have been awful and uhaul is taking no responsibility. I want to make sure that people know your level of accountability for a situation that could have killed someone. I am stunned at the lack of courtesy once I got to the insurance company. It is so awful to be having this experience when everyone up to this point was so great.

CHRISTINE E. 
Clasificación:
4.0

Keep doing what you are doing.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

F

MICHAEL L. 
Clasificación:
5.0

My experience with the reservation was horrible. My original pickup site was Salon Prestige Ind, 1711 Pulaski Pike Huntsville, AL 35816 and I was unable to pick the trailer up because the agent was unable to complete the online process after over 20 minutes of trying. Bear in mind I had already completed online check-in, so all my information should have been accessible to the agent -- not so -- I was asked repeatedly to re-supply the info. So I left there and went over to the U-Haul location at 4500 University. They moved my reservation to their location and I was in and out of there in 10 minutes!

Michael R. 
Clasificación:
5.0

Fast and efficient, thank you

JODY C. 
Clasificación:
5.0

Lucas Black was excellent. both during the checkout process and the return process. very much appreciate it.

MICHAEL R. 
Clasificación:
1.0

The return area was littered with debris from sweeping vehicles in front of me. I drove over a screw which punctured a tire on my vehicle. The staff was unconcerned and asked me to drive out of the way. Then they continued.

CLYDELEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara F. 
Clasificación:
4.0

Staff seemed short handed

CODY W. 
Clasificación:
4.0

Please have items in stock when requested. I understand that items get misplaced or stolen, but geesh go over and beyond to find the customer what they need. (Utility dolly)

CRYSTAL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEDHANIT G. 
Clasificación:
3.0

Only complaint was that the approval process took 30 minutes. The location was fine and did a good job but the online experience was frustrating.

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALBERT K. 
Clasificación:
5.0

Excellent customer service.

ELLIOUTT C. 
Clasificación:
5.0

I always there to rent There very good 10 🌟

Maria C. 
Clasificación:
3.0

Make sure that the trucks are in good working condition.

MICHAEL J. 
Clasificación:
5.0

For the most part, the equipment looked well maintained, but the truck I was assigned was dirty on the outside. I want to say that all of the representatives who have assisted me over the years and currently at this location have been knowledgeable, friendly and efficient. However, the day I picked up, there was a manager's meeting that required unexpected extra trucks to be given out and the rental agent had to handle all customers by herself. So, I believe my clean truck may have been given away during the meeting or she didn't have time to clean it, but that was not the rental agent's fault because she was trying to take care of me and other customers as quickly as possible. That one instance doesn't change my mind about this location, I do highly recommend this location and I would use this location again if the need arose!

MARTHA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELE H. 
Clasificación:
5.0

I'm satisfied

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
5.0

Extraordinario servicio al cliente

DONALD W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andre' M. 
Clasificación:
5.0

Very fast and professional

Brad A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alia W. 
Clasificación:
3.0

The uhaul.com/share website would not let me share my location. Due to this, it would not let me return vehicle online after hours and cost an additional $20. Seems like rip off

Caleb B. 
Clasificación:
3.0

More staffing on a Saturday.

Cameron B. 
Clasificación:
1.0

When a customer has a PREVENTABLE breakdown. Comp their horrible experience. Dont run your store like the homeless population that lives near it. Take pride in your store and its staff. Do not run it as your personal home/daycare. It is a business. Treat it as such. I shouldn't see you interacting with your kid you picked up from school while dealing with customers. This store has too lax of an attitude in its day to day operations and it shows.

TERENCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLO E. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

The woman who waited on me was very busy, but she was able to assist me timely and was very efficient

Leslie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

For the second time in a row using Uhaul we did not have an appliance dolly available when we came to pick up our rental truck and yes it was included in our reservation This was very frustrating and we had to ask several times to get a credit due to the equipment not be ready when we came to pick up our truck. Finally, we did receive the dolly and we were not charged for it. The way it should have been handled is they should have apologized for not having it ready when we arrived and advised we would not be charged, without us having to ask repeatedly for a credit or something for our trouble and hassle. Ultimately, they made it right, which is why I would recommend them.

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDNER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

I purchased a lock for my storage unit and the first time I go to unlock my unit the key break in the lock!!! And I feel that you should provide a new lock sense that's the only kind you would like for me to use on the unit!!!

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
5.0

This place is amazing with a kind and friendly staff.

Anthony C.  |  Overall Experience 
Clasificación:
1.0

Some of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.

CHANTELE F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

samuel g.  |  Overall Experience 
Clasificación:
3.0

Staff was exceptional and the location (office, lots, and storage area) were well organized, clean, and maintained. One downside is that access is limited to only times when staff is available due to a key sign-out procedure; this impacted my plans greatly when I planned to remove items from storage at 5PM on 25 May to place in my new home (closed on it 26 May). On 22 May I personally spoke with the site manager and confirmed that the site would be open for regular hours on 25 May. Unfortunately in the morning of 25 May the site manager decided to close the site early that day, thereby constraining me to waiting until the weekend to retrieve and use my stored household goods - because I stored a lot, I could not clear out the storage into a trailer, move the trailer, unload the trailer at home, and return the trailer during a 24-hour period until the weekend. This unpublished impromptu closure negatively affected my family. Please decide upon and post / publicize non-standard hours at least two weeks in advance in order to facilitate customer planning.

John Z.  |  Overall Experience 
Clasificación:
4.0

Excellent facility and staff; prices are a bit high compared to competition.

John Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anita c.  |  First Impressions 
Clasificación:
5.0

It was very expensive compared to other storage unit. I was glad when they took their own locks off then we could get in to our storage without having to surrender our license

Joy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

coleen l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ally B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Graham P.  |  First Impressions 
Clasificación:
5.0

Your Team was supportive and their professionalism enabled me to accomplish my mission.

Gail m.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly - and quite helpful.

robert D.  |  Overall Experience 
Clasificación:
5.0

Access can be crowded when trying to get into the storage units.

Kyle L.  |  Overall Experience 
Clasificación:
5.0

Willow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.

George D.  |  First Impressions 
Clasificación:
5.0

Very helpful! Communicated via text which made it super convenient. Were on time and flexible!

Buffi Y.  |  Overall Experience 
Clasificación:
5.0

Homeless people everywhere.

DONALD G.  |  Overall Experience 
Clasificación:
5.0

Great staff! They were very helpful and accommodating!

Elizabeth R.  |  Overall Experience 
Clasificación:
4.0

Staff took care of all my needs.

William H.  |  Overall Experience 
Clasificación:
5.0

Customer service people were prompt and friendly. Very helpful

Nancy I. | Reservación
Clasificación:
2.0

My uboxes were not delivered on time and once they did arrive there were several of things broken including furniture

Joel L.  |  Overall Experience 
Clasificación:
2.0

My U-Box delivery was horrendous. Only had two trailers for my 5 U-boxes. therefore had to unload one while one was in transport then unload that one... I should have been warned before this happened.

Christopher C.  |  Overall Experience 
Clasificación:
5.0

I was completely satisfied with U-Haul's storage facility.

timothy b.  |  Overall Experience 
Clasificación:
4.0

There was one lady that was the most friendly most sweet and most helpful, I never got her name but to her I am most thankful. Would be glad to come down and point her out.

Patty M.  |  Overall Experience 
Clasificación:
5.0

Went out of their way for me

joann d.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba