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LORI H. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Putman Dr
Testimonials From Recent Customers
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Online reservation made but truck was not available when I arrived to pickup at scheduled time. Had to come back later in the evening.
KENNETH W.Y'all can't even refund our account, y'all caused me to lose my job, we can't buy groceries for our family or anything!!!!!!!!!
Molly D.I reserved a truck at at a different location, at a different time, and a 20 ft truck. On the day I was going to pick up the rental, I checked my account and found out I was booked for a different sized truck, at a different size, at a different location, and because it was a bigger truck, it was going to cost much more than I intended to spend. I tried calling uhaul for 40 minutes and could not get anyone on the phone. The truck was very old, had high mileage, and extensive exterior damage. The truck bed area had concrete dust all over it which I had to clean out. The cab smelled like smoke. I have used Uhaul a lot and this was by far my worst experience ot date .
Nicholas R.customer service
HIRAM B.They said I just need your keys and we tried to explain there was issues on the transport that we had and they acted like they didn't care. When we went inside they didn't even speak to us just told us they printed out our receipts and that was all. We didn't know if the other tow dolly was off the record or even if they overcharged us or not. We just stood there till I asked if that was all we needed. There was plenty of workers in the store so that shouldn't have been an issue to treat us as if we were not even there. I will never rent from uhaul again after everything we went through. I literally got sick after we turned in the truck and trailer due to how aggravated this move was and we are a military family on a military move. Never again and we will be letting our transportation office know how bad it was.
Mitchell S.A few gripes. My pickup location was changed without a phone call. Secondly, this location is way too small for the volume of traffic that it receives. Parking and even movement in parking lot is problematic especially on busy Saturdays. Suggest U-Haul consider acquiring property across street to handle rental operations and keep current location for propane and other activity, so that storage location has on-site supervision.
David R.Parking lot was very overcrowded for an inexperienced driver to try to pull a 26 foot truck into. No signage to help me know where to park the oversized vehicle.
JAMIE B.Vehicle was not clean at all
JORNEKIA O.Excellent service! Will use them again !
Robert O.There was not enough people staffed. We were scheduled to unload our uboxes at 7 am. We arrived around 9am to give them time to get them out. We still had to wait until almost 10am to unload the first one. When watching the man on the forklift he was not very safe at all. He rimmed into other boxes as well as almost made one fall completely. No wonder I had several things that were broken.
ASHLEY A.Info and desk clerk said the tank was full and I should return it that way....it wasn't full,filled it up anyway
ISAAC J.Very quick and easy.
Donald K.Having the blankets countable - move blankets were in bags but not convenient to verify count.
RICHARD M.The maintenance light was on but Ty explained it was OK in the truck was good we didn't have any issues these guys were on point
Maurice S.On-line ordering process was terrible. I was on hold over an hour several times, and the paperwork requirements seemed endless. Never again.
VICKI J.Great service and equipment was great!
ALEXIS B.Did what I needed the cargo van for, no complaints
TONY H.Nothing everything was great
Roderick C.Too many vehicles. Terrible parking and logistics
MATTHEW H.I realize they are busy - this was my 6th or 7th rental at this location this year. But a simple thank you, or not pushing their way into the next door that's open for 2 seconds would go far with your customers. Everyone who is spending THEIR money likes to know that it's appreciated, don't they?
GREGORY D.The Huntsville location has poor customer service. The representative at the desk mispronounced my name then assumed that that meant that that was confirmation that my order was placed. She simply could have asked for the order number, it's not that hard. The vehicle was not sanitized. That's the least the location could have done.
Errol F.Nothing. Found everything very Satisfactory.
Jan B.This location is extremely crowded and hard to pull into. We had to circle around several times due to the blocked drive. The employee was helpful but the parking lot was a complete mess and trying to pull a 26' uhaul was difficult.
Matthew H.The location had several strays hanging out in the parking lot and that's not safe at all late night. There was several places to park the truck but not a specific spot was arranged so it was placed where it could fit.
Jesscua T.I have had so many issues with this rental. They made me drive to 3 locations before I finally got my rental I reserved. The app did not work to return the truck so they charged me a return fee.
Michael C.The Check TPMS Light came on after @ 5 miles but tire pressure was OK
Robert W.The only negative thing I have to say is about Fuel. Just before I returned the truck I put fuel in it to fill it to where it was when I got it, which was almost Full, but not Full. When I returned it they said it was full when I got it and becasue I did not take a picture of it they were going to charge me $22 to fill it up. I was already tired, then I was pissed. No one told me to take a picture of the Fuel Guage or I would have. All said and done it was a good experience except for that.
Hollis M.If your staff forgets to go and unlock a customer's storage before they leave work and when the customer returns to unload the storage is locked, and then Uhaul extends the reservation for free because of the management's mistake, and u have driven less miles than u were charged for and on top of that they charge u for 2 days when u would have returned it in 3 hours if they had of did there job ...which is not to over charge me for their mistakes...this is ridiculous!
SANTEZ H.All good thanks
STEPIN J.The area is way too difficult to get around in due to limited parking and tight turns.
JOSHUA H.Do the same alway
Kim P.My unit was full of rat poop and my property was damaged from rats eating it
DANNY L. | Overall ExperienceThe truck had water in it when I first got it the handle on the truck for the window broke off so I couldn't even open the window and the tire pressure light came on and off
Scott M.Though they were very busy when I picked up, the crew was pleasant and efficient in getting me on my way.
DANNY T.I love how kind the assistant manager was. The only problem I had was that it wasn't a ramp attached to the $19.95 uhaul
SHAMECA G.1000 times better than the pick up location.
JOSEPH N.Great staff and service
ROBERT R.The mobile check-in experience is too complicated and didn't work but the customer service staff helped me finish.
Brandon R.I was simply dropping off a trailer from a one way trip. Had to wait 30 minutes for somebody to rearrange units so there was room for me to leave the trailer. Nobody had on anything that looked like a uniform so couldn't tell who was employees. Customers waiting everywhere and personal vehicles blocking access.
James G.I scheduled the pickup in Madison and went to that location only to find out they had moved the pickup location. They said they called and texted but I had no missed calls and zero texts. This has happened before and I should have expected the same issue to happen again. If you say you call then call. Most of the miles I put on the truck we're driving to the new far away location. If I wanted to rent from that site I would have.
Earl R.I rated this Uhaul excellent only because of the customer service I received. There were only 2 folks working on a really busy Sunday morning with 10 people in line. Both were efficient and professional while trying to handle the line, help customers with hitches in 90 degree weather, and be positive.
Shannon B.The service was good, but it was crowded (Sunday) so it took a minute. But, I arrived at 6:58 to turn my trailer in (4 days later), and it was taken care of without any hesitation (they close at 7).
CYNTHIA W.This location has always been better, the employees are nice and friendly. They make sure all your moving needs are met without trying to over sell! I give this facility a 10+ Rating!
Lydia W.The cab of the 15' truck smelled like cigarette smoke, and was filthy. There was a beverage spill that made it onto the ceiling, and the bag with the blankets and the dolly already had the seal broken. It was obviously not cleaned at all between me and the custer before. I just hope I wasn't charged for that.
George T.Parking/getting around the lot is a bit of a nightmare, but the staff were wonderful, the truck was ready on time and was clean and well kept, and the return was super easy.
John L.We rented for less than two months and mice had infested the unit. Mouse bait was placed in the unit. Lots of feces and a dead mouse was found on our couch. The couch had holes in it due to mice. The property is dirty with lots of trash in the parking lot. Its in a sketch part of town. The bathroom smelled like urine from the floors and no soap in the dispenser. The employee was professional and clearly understaffed.
Renee O. | Overall ExperienceRedirect the flow of traffic into the parking. You have arrows coming in and the exit always blocks.
CALVIN S.Trash on property. Bathroom dirty like a portapotty. No soap to wash hands. We rented a storage unit for less than two months and mice infested it. We found a dead mouse in our couch with multiple chew holes and mouse poop everywhere.
Renee O.The University Drive location was fine but very understaffed and I had to wait about 30 minutes to get help with my return. Additionally, the original recommended return location that was sent to me via text (3002 N. Memorial Pkwy, Huntsville, AL 35811) was not open on Sunday (however the website for this location said they were open 1-5pm on Sunday) and I was not comfortable leaving the trailer in the lot. So this all added up to a less than satisfactory return experience.
ROBERT F.The man that attended to my return was very courteous and nice.
ADEMOLA A.Turn in of equipment was easy and went very quickly
Ellis A.Please notify customers quickly and conveniently when their preferred pickup location changes!! We arrived at our pickup time/location only to find out it had changed (within the past two hours) to a location 50 minutes in the wrong direction. Luckily someone else had cancelled at our preferred location, so we escaped unscathed. We had no idea! The confirmation phone call even confirmed our preferred location was still correct.
Austin M.Jeremy and Tyson both fast, efficient and knowledgeable.
Steven D.There is an infestation of rodents at the storage facility. Unit lighting or paid access to an electric outlet would be an asset.
Joan R. | Overall ExperienceThis U-haul facility was clean and the staff was very friendly and helpful. However, the reservation was originally made at the U-haul storage on Spartman drive and it was given to someone else that morning and they didn't have any other units available. So they sent me to this one on University drive. I was very disappointed that the storage unit I reserved had been given away and that I had to drive to another location.
ANNA M. | First ImpressionsI didn't rent a vehicle from u haul. I have a storage unit with you all. I will say you all don't have adequate parking for your customers. I could not park in the parking lot to take care of business. I wouldn't rent from you all just because of the way the parking is set up.
ARNITA J. | First ImpressionsFirst of all, there are not enough people working at the University Dr. store to meet the volume of customers. Secondly, I have never heard of any storage unit that requires the customer to purchase the storage company's lock, so I did not appreciate being threatened with having the lock I purchased for the unit I was provided cut off if I didn't purchase a U-Haul circular lock. It's bad enough that U-Haul has some of the highest rates for storage units that I have ever seen, but to feel pressured to spend money on the company's circular lock is especially horrible. It didn't help that I saw other units that did not have the U-Haul circular locks on them. There was also some confusion about the terms of the one month's worth of free storage. I was told by two U-Haul representatives that I qualified for a month's worth of free storage with no stipulations added or explained in either case. If the unit was not offered for free, I would never had bothered using a U-Haul storage unit. Finally, as I answered in the introductory questionnaire, no, I would not ever recommend a U-Haul storage facility to anyone.
Andrea G. | First ImpressionsOn the day we came to empty our storage units we found rat feces all over our belongs and that our household items were destroyed. As we worked to go through our packages we found 4 rats in our boxes and amongst our belongings. When we asked for assistance we were rudely dismissed and told "file a claim" and given a pamphlet. When we called the number to customer service we were on hold for over two hours and eventually ended the call once our movers loaded all of the items we could take home. Thankfully we didn't take any rats to our new home, however we lost a lot of items we needed and ended up spending much more money to replace items i.e. towels, dishes, sheets, a loveseat and a recliner, wires for our surround sound system which had been eaten through. I would never recommend this storage place, it is not well maintained and there is no reprieve for your damaged items.
Virginia K. | Overall ExperienceThe staff were very helpful and supportive
Mike K. | First ImpressionsThis place is amazing with a kind and friendly staff.
Anthony C. | Overall ExperienceSome of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.
CHANTELE F. | Overall ExperienceStaff was exceptional and the location (office, lots, and storage area) were well organized, clean, and maintained. One downside is that access is limited to only times when staff is available due to a key sign-out procedure; this impacted my plans greatly when I planned to remove items from storage at 5PM on 25 May to place in my new home (closed on it 26 May). On 22 May I personally spoke with the site manager and confirmed that the site would be open for regular hours on 25 May. Unfortunately in the morning of 25 May the site manager decided to close the site early that day, thereby constraining me to waiting until the weekend to retrieve and use my stored household goods - because I stored a lot, I could not clear out the storage into a trailer, move the trailer, unload the trailer at home, and return the trailer during a 24-hour period until the weekend. This unpublished impromptu closure negatively affected my family. Please decide upon and post / publicize non-standard hours at least two weeks in advance in order to facilitate customer planning.
John Z. | Overall ExperienceExcellent facility and staff; prices are a bit high compared to competition.
John Z. | First ImpressionsIt was very expensive compared to other storage unit. I was glad when they took their own locks off then we could get in to our storage without having to surrender our license
Joy J. | Overall ExperienceYour Team was supportive and their professionalism enabled me to accomplish my mission.
Gail m. | First ImpressionsThe staff was very friendly - and quite helpful.
robert D. | Overall ExperienceAccess can be crowded when trying to get into the storage units.
Kyle L. | Overall ExperienceWillow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.
George D. | First Impressions