Excellent customer service! The attendant was friendly, informative, and very helpful. This was both refreshing and appreciated. Especially in today's environment when good customer service is not a priority. Kudos UHAUL!
ona E.Customer Reviews for U-Haul Moving & Storage at Putman Dr
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I filled out all of my information online and did the pre-checkin, however, when I got to the location. I had to do it all over again with the person at the counter. Did not help my wait time at all. Secondly, she did not want to accept my Visa credit card because it wasn't a Discover or a Capital One Visa. I politely informed her that it was indeed a Visa and the "brand" of card is only the issuing bank or credit union. It took some persuasion for her to take it.
Michael N.Friendly staff full of nice faces 😊
aquila c. | First ImpressionsFocus on the customer and not all the drama taking place.
Keith R.Fast and very customer oriented
John P.Great
SHAWN S.Cruise control, Bluetooth, and more legroom would be nice.
JUSTIN N.Quick and efficient. Helpful in a busy town.
Laurence B.The lady that assisted me was very nice and knowledgeable.
Hubert H.Just keep up the good work
WILLIE H.The Truck was dirty on the inside, my feet were sticking to the floor, also the muffler was really loud, could not hear the radio.
Donna H.the agents were so fast and efficient. Great work.
George B.Keep doing whatcha doing
Jimmy P.New employees need better training
Jornekia O.Extraordinario servicio al cliente
Quentin T.I was happy to see all my stuff was in the same condition i left it.
Kerrian M. | Overall ExperienceThe locking mechanism on the hitch needs some lubricant as it was a struggle to tighten and loosen (a grease will take care of it).
Robert T.Nothing they was very curtious. Great customer service. I'm very pleased with this location! The one on Sparkman Dr. I'm Huntsville as far as renting a storage space I'm taking my stuff out. #43
Sue W.F
Tony K.Super ghetto ! Everybody had an attitude and rude is not the word for it. Make sure you fill their vehicles back up cause they definitely quick to charge you 40$ for a service fee. Had to drive all the way back up there just to put MORE gas in a vehicle because it wasn't EXACTLY a 1/4 of a tank. Won't be back.
Jonique R.Nothing! Have been going here for a lot of years and it has always been outstanding!
Carolyn B.Nothing to improve; awesome customer service
Robert T.Staff A++
Franklin F.Great customer service !!
vaneta S.The truck was missing a dolly which I specifically asked for. Despite the online site saying they had certain vehicles, they had to shuffle the truck I needed and I wasn't able to pick it up until later in the day than I requested.
ERIC MICHAEL H.I have complaints and the customer service was outstanding
Johnnie W.They forgot to give me my key to the padlock but they were friendly and very helpful .
Julie M.The first trailer had a broken electrical cable, so they gave me a second one. It was fine
Richard W.Uhaul was not at reservation site! Customer service and scheduling manager was not helpful. Need to hire people and train people to knowledge of policies and to have better customer service skills!
Bruce H.The supply of moving blankets was limited. I received half of the requested amount.
Wilbur D.Drop off people were nice and efficient.
Julie H.The parking lot is too small
SHARONDA SIERRA N.Great service, Prompt, Professional and friendly personnel
Gary S.Equipment appeared to be old and was somewhat difficult to use. Mechanisms were worn and hard to move/manipulate.
Keith D.not a thing.
Ken S.The folks and service were outstanding! I got trailer hitch done in record time. Justin is a real expert!
Randy W.this location was chosen because I knew it would be open. Other locations were closed because of holiday. Make sure UHaul software allows independent dealers to easily notify Uhaul the days they are closed. It was difficult finding a place to drop off this broken truck. Locations that indicated open were not. I put miles on your truck that were not necessary.
KEVIN O.They didn't have my vehicle where it was supposed to be. The keys were not in the lockbox where it was supposed to be so I could not pick up. I was told I had to pick up the next morning. I also was told by the representative that they would give me $50 for the vehicle not being available when it was supposed to be. I dropped it off and now I'm being fully charged even though I didn't get the truck until the next morning. Charged for 3 days when I only had it 1.5 days And didn't get the $50.
CRYSTAL D.Wonderful friendly service. Reasonable price and install finished in a timely manner as promised.
Diane S.Everyone at this location was very helpful and professional.
John B.Quick, friendly place. Competitively prices
Robyn L.Not one thing, everything was just great. Friendly people, fast installation, the installer even put my bike rack on for me and installed it the correct way rather than the way I'd been doing it cause I didn't realize the was a better way. Great experience altogether! Thanks U-Haul!!
Jill C.N/C
TAVARAS G.Seamless; nothing to improve!
Errol S.I really feel over charged. I needed a bigger truck so we exchanged from a previous location. I was charged 2 full days but was not allowed to keep the entire 48 hours. Also I was over charged for gas. I got it at 1/2 return it at 1/2. The manager was aware the gas was wrong from previous customer and still charged me. The truck was cleaned and handle the job. I just don't appreciate the extra charges
SHAQUALLAH D.Need to hire more employees it would pick up the pace
Donald R.First, I was sent to an alternate pickup location. There was no joint inspection of truck with U-Haul person and me. Vehicle was very dirty.
Floyd W.My family has used this location multiple times over the last decade and the staff has always been super helpful, knowledgeable and friendly. Justin continues that tradition and I look forward to continuing to do business at this location. Thanks for staffing an amazing team.
Colleen H. | First ImpressionsDon't give them a truck where the ziptie to the dolly is already cut. I was at the house when I opened it up and saw it.
Thomas L.The process was not well explained. Fuel was substatially less than on the contract.
James H.Why did it take over 60 days to close out an order that was returned in July?
Lashante D.Keep up the good work
TAVARAS G.Asked them to help me contact help desk due to charges added that were not supposed to be, they gave me a number and told me I had to deal with it myself.
TIMOTHY P.Prompt, short notice service before closing. Service tech was very friendly & helpful.
Guy S.Great service and reasonable prices. The team there is very efficient wonderful customer service.
Tania S.Our storage unit had some roaches come in it. Thankfully we didn't have our things in there long where it became an infestation. Parking and accessibility into the parking lot and where the storage units are is inconvenient which is no fault to the staff. Otherwise the staff was always accommodating and friendly. Absolutely no issues with accessing our unit, opening and closing out the storage unit. Only reason I would not recommend to a friend is the hassle of the parking, accessibility, and the roaches.
Lindsey D. | Overall ExperienceUsed this facility while moving my daughter and took this facility due to U-Haul special giving a free month. Facility was horrible! It stunk like dead animals inside the building and also inside the storage unit. Told manager and Al they did was come out and take pictures of fluid coming out of the adjoining unit. Couldn't even go into building because I was gagging! HORRIBLE EXPERIENCE!!
Cynthia G. | Overall ExperienceOutstanding facility, & Outstanding employees.
Gregory H. | Overall ExperienceNever got to move in. Access to first unit was blocked with trailers and they couldn't move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don't seem to be secure either. There's a lot of homeless people around and always asking for money.
Natasha D. | First ImpressionsNever got to move in. Access to first unit was blocked with trailers and they couldn't move them. Was first told to drive over the curb and when I expressed concern about damaging the truck I was assigned a different unit up the street. Was not able to get in the gate, had to make another trip back to the office. Finally got in the gate and the unit was rusted shut. Another trip to the doc is and almost two hours in was promised someone would come and change the latch and it would be quick. Waited another 25 minutes and wound up renting a unit at LifeStorage. I made another trip back to the office to move out. The employees were so rude (not just on this trip, the whole time). Will not do business with uhaul storage ever again. Also the facilities are dirty and in poor repair. They don't seem to be secure either. There's a lot of homeless people around and always asking for money.
Natasha D. | Overall ExperienceThe facility was secure from people but not RATS/MICE With no refund I cannot refer any one being friendly is NOT enough
Nearl P. | Overall ExperienceVery helpful and friendly especially at the Sparkman Dr location
JONATHAN W. | First ImpressionsCorporate should relocate this branch.
Frederick C. | First ImpressionsCorporate should move this location elsewhere.
Frederick C. | Overall ExperienceThe storage facility was dark and there were constantly shady looking people walking into the facility with suitcases and other personal belongings and never walking back out. The facility does have a tall fence surrounding it so you he can assume they weren't just passing through. The area where my unit was was down a hall with no lights in it or the unit itself. The hall was short and there was only one way in or out and the door opened toward that direction and would not open fully so you had to close the door every time you walked by to get something else to put in. Overall this unit was better than my other Uhaul experiences, so it didn't get one star.
Dylan B. | Overall ExperienceThis was an extremely smooth process!
MONDAY M. | Overall ExperienceStaff friendly and helpful. Thanks Tyson. Great guy
SHELETA S. | Overall ExperienceMy unit was full of rat poop and my property was damaged from rats eating it
DANNY L. | Overall ExperienceWe rented for less than two months and mice had infested the unit. Mouse bait was placed in the unit. Lots of feces and a dead mouse was found on our couch. The couch had holes in it due to mice. The property is dirty with lots of trash in the parking lot. Its in a sketch part of town. The bathroom smelled like urine from the floors and no soap in the dispenser. The employee was professional and clearly understaffed.
Renee O. | Overall ExperienceThere is an infestation of rodents at the storage facility. Unit lighting or paid access to an electric outlet would be an asset.
Joan R. | Overall ExperienceThis U-haul facility was clean and the staff was very friendly and helpful. However, the reservation was originally made at the U-haul storage on Spartman drive and it was given to someone else that morning and they didn't have any other units available. So they sent me to this one on University drive. I was very disappointed that the storage unit I reserved had been given away and that I had to drive to another location.
ANNA M. | First ImpressionsI didn't rent a vehicle from u haul. I have a storage unit with you all. I will say you all don't have adequate parking for your customers. I could not park in the parking lot to take care of business. I wouldn't rent from you all just because of the way the parking is set up.
ARNITA J. | First ImpressionsFirst of all, there are not enough people working at the University Dr. store to meet the volume of customers. Secondly, I have never heard of any storage unit that requires the customer to purchase the storage company's lock, so I did not appreciate being threatened with having the lock I purchased for the unit I was provided cut off if I didn't purchase a U-Haul circular lock. It's bad enough that U-Haul has some of the highest rates for storage units that I have ever seen, but to feel pressured to spend money on the company's circular lock is especially horrible. It didn't help that I saw other units that did not have the U-Haul circular locks on them. There was also some confusion about the terms of the one month's worth of free storage. I was told by two U-Haul representatives that I qualified for a month's worth of free storage with no stipulations added or explained in either case. If the unit was not offered for free, I would never had bothered using a U-Haul storage unit. Finally, as I answered in the introductory questionnaire, no, I would not ever recommend a U-Haul storage facility to anyone.
Andrea G. | First ImpressionsOn the day we came to empty our storage units we found rat feces all over our belongs and that our household items were destroyed. As we worked to go through our packages we found 4 rats in our boxes and amongst our belongings. When we asked for assistance we were rudely dismissed and told "file a claim" and given a pamphlet. When we called the number to customer service we were on hold for over two hours and eventually ended the call once our movers loaded all of the items we could take home. Thankfully we didn't take any rats to our new home, however we lost a lot of items we needed and ended up spending much more money to replace items i.e. towels, dishes, sheets, a loveseat and a recliner, wires for our surround sound system which had been eaten through. I would never recommend this storage place, it is not well maintained and there is no reprieve for your damaged items.
Virginia K. | Overall ExperienceThe staff were very helpful and supportive
Mike K. | First ImpressionsThis place is amazing with a kind and friendly staff.
Anthony C. | Overall ExperienceSome of my furniture had damages on them and I'm not sure where they came from. I didn't have them before moving in the storage. I would like some compensation for my damages.
CHANTELE F. | Overall ExperienceStaff was exceptional and the location (office, lots, and storage area) were well organized, clean, and maintained. One downside is that access is limited to only times when staff is available due to a key sign-out procedure; this impacted my plans greatly when I planned to remove items from storage at 5PM on 25 May to place in my new home (closed on it 26 May). On 22 May I personally spoke with the site manager and confirmed that the site would be open for regular hours on 25 May. Unfortunately in the morning of 25 May the site manager decided to close the site early that day, thereby constraining me to waiting until the weekend to retrieve and use my stored household goods - because I stored a lot, I could not clear out the storage into a trailer, move the trailer, unload the trailer at home, and return the trailer during a 24-hour period until the weekend. This unpublished impromptu closure negatively affected my family. Please decide upon and post / publicize non-standard hours at least two weeks in advance in order to facilitate customer planning.
John Z. | Overall ExperienceExcellent facility and staff; prices are a bit high compared to competition.
John Z. | First ImpressionsIt was very expensive compared to other storage unit. I was glad when they took their own locks off then we could get in to our storage without having to surrender our license
Joy J. | Overall ExperienceYour Team was supportive and their professionalism enabled me to accomplish my mission.
Gail m. | First ImpressionsThe staff was very friendly - and quite helpful.
robert D. | Overall ExperienceAccess can be crowded when trying to get into the storage units.
Kyle L. | Overall ExperienceWillow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.
George D. | First ImpressionsVery helpful! Communicated via text which made it super convenient. Were on time and flexible!
Buffi Y. | Overall ExperienceHomeless people everywhere.
DONALD G. | Overall ExperienceGreat staff! They were very helpful and accommodating!
Elizabeth R. | Overall ExperienceStaff took care of all my needs.
William H. | Overall ExperienceCustomer service people were prompt and friendly. Very helpful
Nancy I. | ReservaciónMy uboxes were not delivered on time and once they did arrive there were several of things broken including furniture
Joel L. | Overall ExperienceMy U-Box delivery was horrendous. Only had two trailers for my 5 U-boxes. therefore had to unload one while one was in transport then unload that one... I should have been warned before this happened.
Christopher C. | Overall ExperienceI was completely satisfied with U-Haul's storage facility.
timothy b. | Overall ExperienceThere was one lady that was the most friendly most sweet and most helpful, I never got her name but to her I am most thankful. Would be glad to come down and point her out.
Patty M. | Overall ExperienceWent out of their way for me
joann d. | Overall Experience