Comentarios del cliente para U-Haul Moving & Storage at Putman Dr

Great customer service was provided by the lady (assistant mgr) that helped us

I had to go three different locations before I finally got my reserved truck. It took the CSR a long time to find my reservation. I paid for an appliance hand truck but was given a smaller one. I paid for a mattress cover, but it was not in the truck when I got to my belongings. The check in was flawless.

When my daughter returned the truck the employees was leaving but a fight broke out on property and employee turned her car around and came back but not for the safety of my daughter!

Excellent customer service! Thank you for great support.

Reimburse me for being your Uhaul delivery boy. O rented one way to Savannah GA. YOU had me deliver the trailer to Garden City GA that was 16 miles out 9f my way. I passed several Uhaul rental places right in Savannah. One being less than 2 miles from where I was. This is unacceptable for Uhaul to have me deliver their trailer to a place that needed it for the next customer. That was not why I rented the trailer. YES...I would like ANYONE from Uhaul corporate to contact me and provide reimbursement for my time my wear and tear on my vehicle and gas allowance since I was toying with a Class A Motorhome..I expect a call from Uhaul..im holding my breath...

Helpful and quick

Staff was rude and hostile

They were good. Jim from pickup set the bar high though. Very nice people.

more check out stands but great first time experience

The customer service was great but the inside of the truck was filthy. Also I was never informed that I would be charged $37 for going over mileage???....I've never heard of that. I filled the truck up at full which cost $70 and I'm being charged for mileage overage. I dont even know how many miles I wasnt supposed to go over.

Nothing, super easy to pickup and super easy dropping off. Justin and his crew did a great job.

Rep was very friendly and well mannered

My uhaul had a battery issue, and I was told that the truck had some battery issues before. If the battery had been swapped out sooner instead of eeking the last bit of life out of it, I would have been saved my 5 hour wait to get a new battery installed.

Justin and his associates were able to take care of my trailer rental needs in a quick and efficient manner.

I was given the incorrect code for the key box. I was there to pick up my truck at 6 and wasnt able to get it until 845 when the employees showed up for work. I wasted my whole morning just trying to get the key.

the 19.95 a day price for a pickup is horse shit !!!! it cost me 170+ to use a pickup. ill never use U-haul again and ill also have a good about this on Facebook and Instagram. you suck!!!!!°

Your online system is a piece of shit manned by lazy ass employees who don't have any sense of customer service. If your system is down let your customers know it's down. I wasted a fucking hour just waiting for a center to open because I kept getting " we can't verify your information". If you can't maintain operability of a system don't deploy it until you do. It's IT 101 don't give customers a shit product.

Truck smelled bad. When we got home, we realized they didn’t give us a key to unlock the back, so we had do drive back up there.

Y’all charged me extra $40 for no damn reason. When I my self retuned my truck I was told I only had $5 to pay back. When I went over at that location to pay y’all charged me $40. Imma start using y’all competitors .

Nothing nothing you're doing a great job keep up the good work thank you very much

The location was smaller and crowded but they took care of the return immediately. I was only there about 5 minutes from the time I pulled in till the time I pulled out.

It seems to be a super busy location. With that being said, maybe cross training employees would help. Everyone should be able to assist in all areas to expedite the entire process from beginning to end.

Customer service was very helpful. Outstanding team.

This location is 100% A++! Justin and the team are always on their game. They go the extra mile to make sure customers are well taken care of. I will continue to use Uhaul and to recommend it to other people based on the high quality service I have received from this location.

the guys at this location were extremely friendly and amazing. one of the individuals who helped me went above and beyond.

Vehicle alternator went out 9 miles down the road. Lost a day of moving. Should have had a process to dispatch another truck but instead was stranded.

smooth operation

Employee was very helpful and friendly. Took care of all

Not a thing! Thank you!

This location is my go to for truck rental!! Love working with Justin and his team!!

I had a confirmed reservation at one location and when we got there they did not have any trucks for days to honor the reservation. It would have been nice if they had called us or emailed us to let us know.

We got a truck and hauled our stuff and went to return it. The person behind the counter told me I didn't have to be back at 7pm, when the sign on the door said they closed. He said that was just when they stopped renting. He said they would be there till 8pm. When we got back, at 7:30pm they were gone. While I was trying to check my rental back in ANOTHER customer showed up and asked "Where are the people who work here? They said they'd be here till 8!". If he had just told us the truth, or even "Read the sign" would have been better than this!

Make sure when someone makes a reservation you get it. I placed a reservation Saturday morning at FATTS AUTOMOTIVE LLC and nobody was there. My email confirmation also stated the same location. Then I drive all the way home and get a phone cal from a storage place asking me if I was coming to get the Uhaul. Why did my reservation go to a different place and I was never notified? Also I didn't even get a full 24 hours for my uhaul. I picked it up at 2 or 3. I was told it had to be back at noon the next day. The people at the uhaul store though were nice. But the reservation screw up put me behind several hours.

They do an excellent job.

The only complaint was that I wanted to drop the unit off in Destin, Fl at Destin Towing. I was told by the agent in Huntsville that it would be no problem. When I arrived at Destin Towing they were the most obnoxious and rude individual I've ever met. They do a tremendous disservice to the Uhaul brand. Sometimes you just need to cut ties with under performing locations.

Not a thing...Willow was AWESOME!!!

I just love Willow she has such a beautiful attitude

The original drop-off place on Pulaski Pike is not a good place. When I got there, all the doors were locked and no one there to receive the trailer. I don’t feel safe to wait there. So I went to the one on University and it’s much better. I plan to rent another one next week and not plan to go back to Pulaski Pike.

Easy pick up and return, helpful staff.

Busy location, they were nice and friendly. Had no problem returning the truck and trailer to them.

Not a thing. Just keep doing what you're doing now.

It was raining hard that day. It was slow to get service. Rep was friendly and helpful.

I highly recommend Justin and his team. I drive out of my way to rent from this location!! They are that good!!

The return process

Willow and David are true professionals! Everything explained and out the door in no time flat. I've never seen someone hustle as much as David did when he hooked up my trailer and disconnected it. Kudos to both of them!

Your Team was supportive and their professionalism enabled me to accomplish my mission.

The staff was very friendly - and quite helpful.

Access can be crowded when trying to get into the storage units.

Willow handled my account and even with the computers down she did an exceptional job. I was very pleased in every way with this location.

Very helpful! Communicated via text which made it super convenient. Were on time and flexible!

Homeless people everywhere.

Great staff! They were very helpful and accommodating!

Staff took care of all my needs.

Customer service people were prompt and friendly. Very helpful

My uboxes were not delivered on time and once they did arrive there were several of things broken including furniture

My U-Box delivery was horrendous. Only had two trailers for my 5 U-boxes. therefore had to unload one while one was in transport then unload that one... I should have been warned before this happened.

I was completely satisfied with U-Haul's storage facility.

There was one lady that was the most friendly most sweet and most helpful, I never got her name but to her I am most thankful. Would be glad to come down and point her out.

Went out of their way for me