Customer Reviews for U-Haul Moving & Storage at Pulaski Hwy

6,364 comentarios

4301 Pulaski Hwy   Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

(410) 327-7100

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 327-7100

4301 Pulaski Hwy
Highlandtown, MD 21224
(Rt 40 & Kresson St Next to Pompeian Olive Oil Company)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAWN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESMERALDA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

simon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
1.0

Lack of resolution

RODNEY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antyion A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SILVANA W. 
Clasificación:
4.0

Nothing right now customer service was extremely helpful and responsive.

LINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC T. 
Clasificación:
5.0

A need to improve the checkout on the Apt, I had trouble checking out.

John S. 
Clasificación:
5.0

Always have an issue using online site to return after closing. Calling to make sure I'm not charged a fee is annoying.

LARRY C. 
Clasificación:
4.0

Was quick and easy

SHAWNTA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

The experience was fast and smooth

MARK S. 
Clasificación:
5.0

Furniture dolly was missing from the truck and the gas was left on empty from the previous occupant. I had to immediately fuel up before doing what I had to do.

DORIEN M. 
Clasificación:
4.0

Staff very helpful and professional.

TIA A. 
Clasificación:
5.0

The representative that helped me, Gerald or Gerard was his name, was absolutely great. He helped with hooking up and unhooking the trailer I rented. Hxplained everything in detail. Hope he is getting paid well as he is the type of employee that makes the diferrence.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

curtis c.  |  Overall Experience 
Clasificación:
5.0

I am very dissatisfied with billing. I had to extend the rental the day of my rental, which I was able to do after sitting on hold. Then I ended up being charged double and am having difficulty disputing the charges. Very dissatisfied and will think twice before renting from uhaul again

Benjamin S. 
Clasificación:
1.0

The workers gave my truck to the wrong person. Waited over an hour for them to finally give me another truck to use. You can improve by being organized and knowing what is going on.

paul H. 
Clasificación:
1.0

Location opened at 9am but no one from uHaul showed until 9:15am. Van provided needed oil change, ABS braking light issue, Traction control stabilization issue. Van was supposed to be ready for mobile pickup at 8am and was not, had to pick up in person and not until 930am. Location was changed on me without a call. Entire experience was a fail on part of uHaul. Will not rent with this company again. The gentlemen that did help me at this location was friendly, apologetic and knowledgeable. He did a great job as an individual.

LAWSON H. 
Clasificación:
4.0

My only issue while moving in before 10pm the doors wouldn’t open so I had to move in thru the after hours access door

shantera f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin G. 
Clasificación:
3.0

I had mouse droppings in my boxes I really really didn’t like that at all.

donna m.  |  Overall Experience 
Clasificación:
5.0

I also used a moving company The Mail Concierge and they were also very excellent. The two movers came on time, packed up the truck and got everything off in a neat and orderly manner.

DAMON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick B. 
Clasificación:
5.0

Nada

DENNY S. 
Clasificación:
5.0

You need to give Tasha a raise ! One of the best customer service agents ,I've ever encountered. Very professional and knowledgeable. The morning I was there,the location was very busy and she handled it like a pro. Pleasant ,polite and smiling...a winning combination...do not let this valuable asset go...she is as good as an employee gets ! Give her an incentive and see how loyal she can be.

TAI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE H. 
Clasificación:
1.0

Fuel service fees are unacceptable and were not communicated to me. I drove the U-Haul 5 miles total and was charged a $30 fuel service fee; that's ridiculous and I won't be using your company again.

ERIC W. 
Clasificación:
5.0

all fine

Jerry M. 
Clasificación:
2.0

I'm very disappoint it in the service that I received after my return of the truck because, While I was trying to use the ramp and it had a Malfunction and did not work properly but with my return of your truck, I put it in the return Equipment lane and was told by one of your employees that I use 18 miles out of the Estimated 20 miles while talking really fast. I only used 11.9 miles. I'm really pissed off right now and I'll be Contacting corporate on Monday. To think that some would be trained to take money from me to make the company extra money is nothing that I will Tolerate. It's already Stressful when moving but now you have to worry about those that work for the company taking extra money from you. Not happy at all with your company at all. Robert Dulin.

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

lizbenette a.  |  Overall Experience 
Clasificación:
4.0

They gave me nice customer service.

SHARON R. 
Clasificación:
1.0

El cliente no dejó un comentario.

RONALD C.  |  Overall Experience 
Clasificación:
5.0

Great staff, very polite and courteous friendly quick and efficient

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

This current U-Haul box was exceptional. This is the second time I have experienced a long distance move with U-Haul boxes. The entire process is seamless, the customer service and members of the Storage locations were helpful and responsive.

Susan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

Reservation process was a total lie -- had to drive 1.5 hours out of my way on just a few hours' notice

Julie P. 
Clasificación:
5.0

Keep doing what you doing.

TYRONE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL M. 
Clasificación:
5.0

Excellent service great people

Hashi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIRA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTINE E. 
Clasificación:
5.0

Easy!

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

I was completely satisfied with the whole rental experience. The staff was very helpful which enabled us to complete our task sooner.

Alan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTHENIA F. 
Clasificación:
5.0

There are two things that U-Haul could improve on: 1.) Training call center agents with the right auto part ordering knowledge. One of your agents placed an order for a wrong part (trailer hitch) that resulted in delay 2.) Training your technicians well so that they are able to work on different third-party parts. One of your trailer hitch technicians at 222 N POINT BLVD, DUNDALK, MD location said that the dealer gave me a wrong hitch and he was unable to install, but when I went back to the dealer, they installed that very same hitch on my car in less than 2 hours.

Ankur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon Y.  |  First Impressions 
Clasificación:
5.0

They don't need to improve nothing. Store 820022 is very kind and patient especially their employee Lamont he was very helpful and understanding

LAMOUNT G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLARENCE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRTINALETITIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

Not much

THOMAS R. 
Clasificación:
5.0

Because we arrived after hours because of the lost truck, we tried the after hours drop using their app. It wouldn't accept the photos of the odometer and fuel gauge. At this point I'm done with U-Haul so I lock the doors and put the key in one of the boxes. They called the next day to inquire about the key and seemed friendly and competent. I have used U-Haul many times in the past but never more since they can't seem to get the basics right anymore.

KENNETH W. 
Clasificación:
5.0

The entire service was seamless. Both gentlemen were exactly that: gentlemen. The cargo van was beautifully clean and maintained. And your price was good compared to others I researched.

Kathleen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH S. 
Clasificación:
5.0

I dropped off the trailer like 3 days early. The attend let me know that the Jeep was not strapped correctly. I returned the truck Friday. The young male working was AMAZING. Very helpful and showed empathy to my concerns. That act of kindness is what the world needs.

TIFFANY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
4.0

Keep up the good work

Crystal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

COUNT B.  |  First Impressions 
Clasificación:
5.0

Everyone was professional and very helpful!

ROCHELLE M. 
Clasificación:
5.0

Excellent customer service! I felt very well cared for throughout the entire experience. I used this van over the weekend so that I could transport large items during a home improvement project, and renting from this location was super convenient. I definitely intend to use these folks again if I need to rent a van or truck for future home improvement needs. Thanks, Uhaul friends!

Michelle G. 
Clasificación:
5.0

There is a problem with the trailer not being water-tight. Passed through a 45 minute storm, everything inside the trailer was wet on the bottom.

Tony S. 
Clasificación:
3.0

parking lot was very full after hours and it was unclear where to leave equipment.

Mariel S. 
Clasificación:
5.0

Nice and big clean place

GIUSEPPE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
5.0

Staff was chill and nice and fast and efficient.

Kyong P. 
Clasificación:
5.0

Absolutely nothing. All was great. Finished everything in no time

SAHAR H. 
Clasificación:
5.0

EXCELLENT customer service

Stephen R. 
Clasificación:
5.0

Great staff, great service. Always on point in a friendly safe, professional way! ¡Gracias!

GARY D. 
Clasificación:
4.0

I was to be credited for boxes that I was not taking. Instead of receiving a credit, I was re-charged. So, paid twice for boxes that I never had.

JEFFREY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALIK G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOMINIQUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELTER JESSIEBAQ O. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEKSANDER W. 
Clasificación:
1.0

I had a very horrible experience there. They booked me the wrong room and when I went back to clear up the error there were no other available rooms. This was after I was transferred to 3 different facilities.

KERNAPINKY THERE W.  |  First Impressions 
Clasificación:
5.0

Drop off went smoothly and the Rep we dealt with was very friendly and courteous.

FRANCEITA W. 
Clasificación:
5.0

Check-in with the mobile app was great and the staff checking me out was friendly.

Christian B. 
Clasificación:
5.0

It took me a while to figure out that I was supposed to use a www site to check out.

Andy R. 
Clasificación:
3.0

Convenient to make a reservation but the 24/7 option did not work. I was suppose to pick up at 8am and had to wait until 9am when they officially opened. Some of the staff at this location were semi rude and really unhelpful and cavalier. And the customer service space wreaked of weed when I returned the vehicle (and more cavalier attitude).

CATHERINE L. 
Clasificación:
4.0

N/C

CHESVON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN D. 
Clasificación:
5.0

Everything was excellent!

MEGAN W. 
Clasificación:
3.0

Need more staff!!!!! Especially on the weekend…in the summer time… when lots of people move! Staff that ARE there, (the 1 or 1 that I've seen, was great. HIRE MORE STAFF.

Samya W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL H. 
Clasificación:
1.0

Added 10 miles to my bill there no way to prove it but I will not go back again

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON G. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWINA L. 
Clasificación:
2.0

We went under the mileage we pre-paid for, and they were supposed to refund us $93 for our final rental amount when we returned the truck. However, instead they charged us $93. They did the same thing for items we bought but didn't end up using, so we returned them. Instead of refunding us the money for the items, they charged us for them again. They didn't understand what they did wrong despite us trying to explain and break down the false charges, so we had to leave the location having been overcharged more than $200 and wait for it to be resolved by a manager who wasn't at the location during that time. It was an incredibly stressful and frustrating experience. We are still waiting for some of our money to be returned 5 days after the fact.

Jocelyn N B. 
Clasificación:
5.0

Maceo, I believe his name was. Efficient, polite, courteous! I'm well pleased with the experience! Thanks!!!

Edward K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell M.  |  Overall Experience 
Clasificación:
3.0

The lighting was off

Shinikki W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiasha S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle R.  |  First Impressions 
Clasificación:
5.0

Customer service was phenomenal, building is easy to access and secure

Francine J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernal M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney B.  |  Overall Experience 
Clasificación:
2.0

Doors are narrow and edged with metal. could not get items into the unit. Had to abandon the move in. Staff was helpful and friendly

Jordan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  First Impressions 
Clasificación:
2.0

I was unable to contact the storage facility for multiple hours while en route. (Ask Uhaul customer service. They left 2 messages, and I spoke to more than 3 reps.)

Hunter M.  |  Online Move In 
Clasificación:
5.0

The service was. Impeccable

DENISE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH M.  |  First Impressions 
Clasificación:
1.0

Not sure what's going on but moved my stuff out on may 1, 2021 got a call about 10 later stating they put a lock on my door and I would have to coming into the office and pick up a key and I will be charged accordingly which didn't make sense since I already had all my belongings out of the storage. This whole experience was just bad when I got to Maryland where I was supposed to get my original storage gave it away. I was accused of losing the U-Haul key which I had no idea what they was talkin about but once again there was a telephone call stating that they will be charged me for a uhaul key. Which I had because I was still renting the van

Nicole S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha B.  |  Overall Experience 
Clasificación:
5.0

It was a pleasant experience.

Tessa L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley s.  |  Overall Experience 
Clasificación:
5.0

The people with the last key highway were great it was clean I could get into it anytime I wanted it and I would definitely definitely use it again

James P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S.  |  First Impressions 
Clasificación:
5.0

Staff are very helpful and polite.

THERESA G.  |  First Impressions 
Clasificación:
1.0

When I moved in I paid for the 24/7 access hours. There was no light hanging up in the back area where my storage locker was located. I could barely see what was in my storage locker during the day and couldn't see anything at night. The ceiling broke apart over my locker a month into my storage and ruined half of the items in my storage locker. I was partially replaced a couple months later but it was a patch job. Rat's got into my locker and defecated everywhere (There was nothing edible in my locker but I believe the locker next to me had something in it). The solution to all of this was somebody throwing a tarp, bucket and ladder over the top of my locker. I am absolutely disgusted with my experience at this facility. I paid for a locker that was not serviceable and the result was half of my property getting covered in rat poop, dust and ceiling debris. I emailed the manager about this (And got no response). I also confronted employees and him in person but nothing was immediately done to help me. None of the employees/the manager were rude but nothing was done to help me. Am I a customer or is uhaul just collecting my money every month for a service that I am no be rendered!!!!

dallas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla S.  |  First Impressions 
Clasificación:
5.0

Tasha and the other team members were really friendly and helpful.

STEVE E.  |  First Impressions 
Clasificación:
5.0

I would like to shout out a huge Thanks to Cardel. He was very helpful.polite and professional. He made my experience delightful. I would definitely recommend this uhaul site to others. I had a lot going on that day and Cardel made everything easy for me, and explained everything I needed to know about renting a truck and storage as well. Thanks again Cardel 

Marvin B.  |  First Impressions 
Clasificación:
5.0

Very helpful Accommodating Pleasant

sheena b.  |  First Impressions 
Clasificación:
5.0

x

SASHA C.  |  First Impressions 
Clasificación:
4.0

You'll clerks were very helpful and they did their job

Maurice R.  |  First Impressions 
Clasificación:
5.0

The clerk was so through, nice, and knew what she was talking about. Excellent customer service.

Ava R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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