Customer Reviews for U-Haul Moving & Storage at Princeton & Candelaria

2,654 comentarios

3103 Princeton Dr NE   Albuquerque, NM 87107

(505) 881-1122

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 881-1122

3103 Princeton Dr NE
Albuquerque, NM 87107

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CATHLEEN H. 
Rating:
5.0

The woman I spoke with was sweet, nice and very helpful. I would rent from that location even if I had to drive out of my way to get there.

TAYARI P. 
Rating:
5.0

Customer did not leave a comment.

Maria Z. 
Rating:
5.0

Great customer service at check in!

Ken B. 
Rating:
4.0

Thank You. Also make sure you took me off auto pay

andrea l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Drop off was fast and courteous

Sue T. 
Rating:
5.0

Customer did not leave a comment.

Crissy W. 
Rating:
5.0

friendly, professional, efficient they are my go to for Uhaul.

Gregory G. 
Rating:
4.0

The lady working there was very nice and helpful, the process was quick and easy.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Stefani M. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Everything went well

Beatrice W. 
Rating:
5.0

The vehicle smelled strongly of cigarette or marijuana smoke. It transferred to my clothing.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Nothing you have great service Thank you.

Jeniffer E. 
Rating:
5.0

ariel was super friendly & helpful as well as sebastian. Was a great experience. Would highly recommend, plus they have better open hours than some locations. Conveniently located.

Shane C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
1.0

They charged me extra 27 dollars for miles I didn't drive. Very bad experience

Salahuddeen N. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Excellent employees with great customer service. Great rental experience.

Gary G. 
Rating:
3.0

Customer did not leave a comment.

MATIAS G. 
Rating:
5.0

This location was very amazing and I will recommend to a friend in a second. The personnel, namely Ariel, were very knowledgeable, helpful, compassionate and provided excellent customer service. This location is a prime example of excellent customer service and equipment maintenance.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Very helpful and patience with me. Explain everything. Friendly and good service

Desiree T. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Nothing - Everyone was polite and patient, since I was under stress caused by other outside sources.

David S. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Georgia O. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
4.0

The manager was fantastic. She was understanding and efficient as well as friendly.

Lora O. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Nothing very professional

CHRISTOPHER LAWR A. 
Rating:
5.0

Excellent service

Raymond O. 
Rating:
5.0

Customer did not leave a comment.

Rodney T.  |  Overall Experience 
Rating:
1.0

Try not having a kid that's coughing and sneezing at the desk. A kid that also had a mask on below his nose the whole time and was also vocal about not being vaccinated or taking it. And when offered a clean disposable mask decided to hand it back with the paperwork. Also the price I was quoted online was 80 dollars cheaper than what I was told here, but then that mysteriously changed. I will not be back to this location

Katrina C. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Ariel was the best, had everything ready for us to go. Would highly recommend U=HAUL to anyone.

David M. 
Rating:
5.0

The entire process was efficient. The staff was kind and professional. I would recommend this location and would use them again as needed.

Paula H. 
Rating:
1.0

Poor customer service interaction upon return of equipment.

Raymond B. 
Rating:
5.0

The people at the front desk are always great.

Jan A. 
Rating:
5.0

Customer did not leave a comment.

Sarah F. 
Rating:
5.0

Nothing. They were nice and friendly ppl

Augustine S. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
5.0

Ariel was amazing and quickly took care of us. She is super friendly and very helpful. I really appreciate her and how quickly I was able to resolve a problem with another location.

Barbara T. 
Rating:
4.0

We brought back the equipment one day early and with 25% additional gas, consider giving a small rebate in these situations. Was a bit disappointed.

ROY V. 
Rating:
2.0

Customer did not leave a comment.

William D. 
Rating:
5.0

It wasn't the nearest uhaul location where I had originally reserved. I appreciate the automatic redirect from the original location when the trailer became unavailable but it would have been nice to be able to return to the closer location.

Stephen C. 
Rating:
1.0

Ariel was very rude and overcharged me for things that were not true and didn't even check the photos I submitted

Stephanie T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

NONA C. 
Rating:
5.0

None, all went well.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

I had a reservation for the San Mateo location and they called me and let me know that they did not have my 6x12 trailer, they offered me a much smaller trailer at a different location, they sent me to the location on Princeton, disappointed that I was going to have to get all the work I needed done with a smaller trailer when I arrived I asked if they had a bigger trailer and the very helpful young man with no hesitation checked his computer and said they did and offered the 6x12 with the ramp and immediately changed the reservation. He was very helpful and polite and the manager Ariel was also very polite to me. The young man came outside and hooked up my trailer very quickly and very professional. He checked all of my lights and made sure they were working and quickly double-checked the chains and connection and sent us on our way. Upon returning the trailer two young men came out to guide us and one of the young men rushed to help another customer with a tow dolly and the second young man stayed and looked over our trailer and checked the lights again and then checked us in. It was an amazing experience this morning and an awesome experience with the return, it was all quick and painless and I will be back to this location soon. I will also recommend this location to all my family and friends. Thank you Ariel for being so polite and a HUGE thank you to her AMAZING staff. Keep up the amazing work, you ALL are AMAZING assets to the Uhaul team, hard working polite employees like you all are the reason I don't buy a trailer or borrow trailers from friends and keep returning to U-Haul. U-Haul makes it worth renting instead of any other options.

Miguel G. 
Rating:
5.0

The employee was very knowledgeable and kind.

Roseanna G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

No suggestions for improvement. Ariel is friendly and professional. Work was completed in a timely manner.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Samantha E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

KANDY L. 
Rating:
5.0

Customer did not leave a comment.

Juan E. 
Rating:
4.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Not much! Easy in and out. Gentleman who checked me in was cheerful, efficient, got us hooked up in just a few minutes. Check-in and hook up time was between 10 and 15 minutes. Trailer was in good shape, no problems towing, tracked well on the road. Same gentleman checked us back in. Return time was quick - on our way in about 5 minutes! Will make this site my preferred U-Haul rental location in the future!!! Just too easy! Good job!

Wallace W. 
Rating:
5.0

The online rental part of it was confusing. The pick up location that I thought I was picking up from turned out to not be the location. I didn't know that until the last minute.

Mandy P. 
Rating:
5.0

Customer did not leave a comment.

WENDY M. 
Rating:
5.0

Customer did not leave a comment.

Velisa E. 
Rating:
5.0

Very frienly and helpful.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Sally S. 
Rating:
5.0

Customer did not leave a comment.

Michele G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Truck was almost on empty. The gas light came on after only 16 miles. I had the truck for a total of 8 hours, so having to put gas in to use the truck shorted my time. Not acceptable service.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Staff was professional in all areas of service provided.

Clifford L. 
Rating:
5.0

Where I picked up the truck they didn't have the moving blankets. I had to go to another location for them.

Carlos M. 
Rating:
4.0

Customer did not leave a comment.

GARRET R. 
Rating:
5.0

Very professional and courteous staff !! Highly recommend U Haul !!

MARY B. 
Rating:
3.0

Customer did not leave a comment.

Johnny S. 
Rating:
4.0

I didn’t like that it was not gated and anyone from the street had access to the units..

Marisa R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Lark M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
3.0

No one answers the phone I was on hold for over a hour

Flock D. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

Very helpful and nice. Great customer service.

Melissa M. 
Rating:
5.0

Perfection basically is what we received !! Keep up the outstanding work!! Will always use you folks

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Please answer the phones. Other than that, everything was great.

Kaitlyn W. 
Rating:
5.0

Very professional and nice specially the manager super nice

Angel M. 
Rating:
5.0

Uhaul representative was nice and did a good job.

Ramon T. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
3.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Customer did not leave a comment.

Phil K. 
Rating:
5.0

Cory helped me while I was there. He was very knowledgeable and professional. I've rented a lot of equipment from different U-haul locations and he's was definitely the best.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Sidney Margaret A. 
Rating:
1.0

I made a reservation at a location closer to my home for 9:00am and I was redirected to a location clear across town and received a smaller trialor than what I had asked for and didn't get it until 12:00 noon. Messed up my day!! Very unhappy.

John G. 
Rating:
5.0

Customer did not leave a comment.

angel c.  |  Overall Experience 
Rating:
5.0

My debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn’t checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments. I have had my storage unit for two years and haven’t had a single problem! Thank you, Uhaul on Princeton!

rebecca f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  Overall Experience 
Rating:
5.0

Staff very accommodating and helpful.

Sheila G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfonzo R.  |  First Impressions 
No reviews have been submitted for this location.

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