Customer Reviews for U-Haul Moving & Storage at Pleasant Hill Rd

4,658 comentarios

1290 Pleasant Hill Rd   Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

(770) 381-9793

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(770) 381-9793

1290 Pleasant Hill Rd
Lawrenceville, GA 30044
(1 mile West 85 Near Club Drive and Lay-Z-Boy Store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
1.0

The staff at Pleasant Hill was terrible. No social kills. The store is being ran by a bunch of young kids that could care less. I made a reservation online 2 weeks in advance and I didn't get none of what was promised. I was told my storage wasn't 1st floor access, it wasn't climate controlled, I did not earn the 1st month free, I did not get a lock free. Whoever you had working Sunday 1/23 were not knowledgeable of the info being promised online. They were all very unprofessional and condescending. If I wasn't moving my moms things and needed the storage right then I would have left. I'm very very very disappointed and unsatisfied. There is a lot more that I could say but I'm exhausted

POTASHA G.  |  First Impressions 
Clasificación:
5.0

Everything was great to customers service after hours

Alimou D. 
Clasificación:
3.0

Have the size truck and supplies available that were reserved. Require that trucks be returned at least half full of gas.

CHARLENE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDALL B. 
Clasificación:
4.0

The vehicle 26 foot truck, needed serious maintenance, It ran rough as if it had Transmission or Engine problems, I wasn't sure it would climb the slighest incline hill or overpass.

LOUIS P. 
Clasificación:
5.0

Pretty thankfull all the time with the people that works there and the trucks

Rene V. 
Clasificación:
1.0

This was by far the worst U haul vehicle I have rented. Seat was torn. Door handle was broken which resulted in several cuts on my hand. I showed it to the person receiving the return but he did not care. Even the side mirrors were in poor inoperable condition with tissue paper inserted to keep it together. Very very poor condition.

SUHEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILDA O. 
Clasificación:
2.0

I reserved a truck of 20 and they gave me one of 26 that spends more gasoline and also with engine failure... I reserved more than a week for a truck and it was not in the store.

Jairo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON Y. 
Clasificación:
5.0

Great customer service.

SONYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY M. 
Clasificación:
3.0

Fix the brakes on the trailer.

RICHARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILIANA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BERNADETTE B. 
Clasificación:
5.0

Extraordinario servicio al cliente

SERGIO R. 
Clasificación:
5.0

N/a. Don't change a thing. The gentleman a check in very courteous and professional as was the gentleman doing the trailer hock up. Very satisfied

ANDREAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
1.0

I would not recommend too anyone . They over charged me and would deny the fact that he said 0.79 per miles

MIR SADUDDIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTHIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
4.0

Smile

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET L. 
Clasificación:
5.0

Only issue was that I was unable to rent an appliance hand truck. I requested one several days in advance. It would have been nice if one could have been located for me.

FRANKLIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chimese M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILLBRAHAM R. 
Clasificación:
5.0

Good service. Truck running like shit

GERARDO S. 
Clasificación:
3.0

I used the truck for 6 hrs and on return I completed the online return link using the www. uhaul.com/share as suggested. (Mind you the sign there says 24hrs). I was surprised to see a charge of 3days on my card and $42 insurance charge which I had declined.

MARK T. 
Clasificación:
5.0

I felt lucky to have found this location! Having visited several storage competitors and other UHaul truck rental sites I was immediately impressed by the cleanliness, the personable and professional staff, and their assistive approach. Other than a payment glitch -still not understood-, the processes were flawless, including truck return!

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ana j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H.  |  First Impressions 
Clasificación:
5.0

My customer service was great by the gentleman at the front desk, and upon my return.

BILLIE R. 
Clasificación:
5.0

Representative did an outstanding job. Keep up the good work

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL V. 
Clasificación:
2.0

Get rid of the guy who was working on the morning of 12.22.21. He seems to have never heard of customer service skills at all. He made no apology for the fact there were no moving blankets available (which I had requested) and in fact said, "There's nothing I can do about it." While I'm sure that's true, any degree of concern or care would have been a great improvement. By contrast, Aaron and Cesar were very nice and are a great example of wonderful service. They were both friendly and helpful!

Laura C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
4.0

Not sure.

Darrin G. 
Clasificación:
3.0

i reserved 24 furniture pads and they didnt have them....

James M. 
Clasificación:
2.0

Be educated on the cars, it took about 5 minutes for him to find my car in the system after repeatedly stating what it was. Also check before u call someone to see if the equipment has been returned because it makes you look incompetent.

Alanna D. 
Clasificación:
4.0

Equipment had not been swep and a taillight was out. However the person helping us outside was wonderful. Asked hat we were hauling and realized our rental was too small. He saved our day!

Sandra G. 
Clasificación:
5.0

The guys working there were so helpful and courteous!!

Cynthia L. 
Clasificación:
1.0

The 6x12 trailer I had reserved was not available so they gave ne an 5x8 which was as close as they had. It was dirty on the inside so I asked them to clean it before I took it. Drove 106 miles to my storage unit in south Ga. and the bed I went to get wouldn't fit. Drove it back another 106 miles to uhaul and returned it. Had to reserve a 6x12 again for 12/24 and have to repeat the trip again and return on Christmas day

MITCHELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAUGHN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paula L.  |  First Impressions 
Clasificación:
3.0

Servise is not fast. there is one or two people who is working. That is not demand for customer.

THANG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO A. 
Clasificación:
5.0

i still do not have a reipt for this rental. therefore, i cant get reimbursed

AARON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber H. 
Clasificación:
5.0

Will always use this location

BENEDICT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
3.0

The staff was very helpful. Thank you

sherimar B. 
Clasificación:
4.0

Thank you for your attention

SILVANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL T. 
Clasificación:
5.0

Don't need improvements. Thank you.

Waletha B. 
Clasificación:
5.0

The customer service staff and the on-site staff were very helpful with last minute truck and storage rentals.

KELLY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ATENOGENES H. 
Clasificación:
5.0

When i returned truck, sometimes didn't send invoice by email.

daniel K. 
Clasificación:
1.0

Too bad the staff that attends, when I made the refund they did not apply it to the system and of $ 47 that I had to pay they charged me $ 238 and an additional $ 35 that the bank charged me for overdraft, terrible service by the worker talking on the cell phone made the mistake, and the clients are the ones who have to pay for these mistakes. I neither recommend them nor will I use their service again.

ZULMA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
2.0

Company overcharged customers

Melissa T. 
Clasificación:
3.0

Customer service at the call center was horrible. I called on Saturday evening and spoke with Juan to extend my rental until next day. Juan was rude and stated he could not extend and I needed to return immediately. I advised him I could not return due I was in the middle of something and could not return and I needed it until tomorrow. He rudely said again to return the pick up truck right now. I hung up and called right back and got sweet Shyanne. She was able to extend for me. I could not understand why Juan was rude and said he couldn't extend.

KENDRA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIRANBHAI S. 
Clasificación:
5.0

The entire experience was seamless, efficient and pleasant. The gentleman at th counter was extremely courteous and made the stress of moving less painfil

SHELTRINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JHON B. 
Clasificación:
5.0

Robert was amazing! He's the nicest uhaul person I've ever met honestly!

ADRIAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Starkisha B. 
Clasificación:
1.0

El cliente no dejó un comentario.

GUSTAVO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilee F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin C.  |  Overall Experience 
Clasificación:
5.0

Great service!

JEANNIE W.  |  Overall Experience 
Clasificación:
5.0

Great service !

KAYDESSAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kentrice C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON D. 
Clasificación:
5.0

Excellent customer service and the equipment well maintained 👍

GUADALUPE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa G. 
Clasificación:
5.0

The staff was great and very attentive to their customers. I've been to several locations and this one has been by far the best experience.

LIZET Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

diego M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARELIS F. 
Clasificación:
5.0

The back driver side tire was at PSI 23 when I picked up the truck. The truck had been checked over and released to me prior to. Please check these things before releasing the vehicles even if it is a busy day.

Amanda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

Excellent customer service,very attentive staff fast and safe.

SONIA C. 
Clasificación:
4.0

I needed a smaller vehicle. But i could not get it without a credit card. My card could have been used as credit. The clerk was professional and helpful. I will be using this uhaul place again and recommending. Thank you!!

LA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Excellent crew! Very helpful!!!

Vernon K.  |  First Impressions 
Clasificación:
5.0

It has a smell of weed inside

Mamode S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONTY W. 
Clasificación:
5.0

Todos son bien amables y hacen bien su trabajo

Lidia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLA F. 
Clasificación:
3.0

Awesome

CHRISTOPHER W. 
Clasificación:
5.0

The sales rep she was great

juan f.  |  First Impressions 
Clasificación:
5.0

Bueno

JORGE D. 
Clasificación:
5.0

Larry was a great help with insuring my safety by adjusting my seat, mirrors and providing me with driving tips. He was pleasure to do business with!

GERALDINE T. 
Clasificación:
4.0

The young staff there seemed more interested in a lot of playing and being noisy and distracting than actually working. The agent that handled my rental was very good.

TOMMYCINE H. 
Clasificación:
1.0

The guys in the front desk is so rude .

JOSE M. 
Clasificación:
3.0

This is not about this particular location however, I originally booked my rental truck from Your Extra Attic because it was 2 blocks away from my destination. I come to find out, 4 hours ahead of my pickup, that Uhaul changes my pickup location, 30 minutes away from my booking location. BAD form!!! I book this location because I am time crunched for the pickup (in between theatre performances) and then during the show, I get the email. Really not happy!!

TRACI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIC C. 
Clasificación:
5.0

Yesica and her staff was alwsys professional, polite and efficent!

Toni S.  |  Overall Experience 
Clasificación:
5.0

I rate customer service excellent but unit 213 had a leak from rusty pipes dropped onto my leather chair and created a stain with some work I will be able to clean 🧼 it so facility is average

BERNADETTE M.  |  Overall Experience 
Clasificación:
3.0

I would say this was an average rating only because my unit was a "cold room" twice during my stay and having to jump through hoops was frustrating. HOWEVER the store manager was so much help.She went above and beyond to assist. and great janitor

Toni M.  |  Overall Experience 
Clasificación:
5.0

Great service

John A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherita B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Angelena W.  |  First Impressions 
Clasificación:
5.0

The manager was amazing

Shimarith W.  |  Online Move In 
Clasificación:
3.0

Staff was very slow. I understand some staff members were being trained but the pace of work was excruciating - I had to wait an hour to get moved into my storage unit after having made a reservation online with all necessary information. This was with no line and only 2-3 other customers for the entire time, and then was sold a lock that cost $15 that was not the typical lock used. Other lock and key locks only cost $5 or less by the front desk worker recommended the most expensive one that wasn't even secure.

Alice C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eduard g.  |  First Impressions 
Clasificación:
5.0

Trato del personal muy profesional i amables

Christian O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LASOTO R.  |  First Impressions 
Clasificación:
5.0

No complaints

Angela T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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