Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

6,053 comentarios

2345 E McDowell Rd   Phoenix, AZ 85006
(24th and McDowell)

(602) 273-4631

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(602) 273-4631

2345 E McDowell Rd
Phoenix, AZ 85006
(24th and McDowell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BROOKE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nurlan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

Original location at I-17 and McDowell did not have trucks. Was redirected to this location that morning instead which was further away from Mom's place.Would have preferred earlier notice of pickup location change

MIGUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom F. 
Clasificación:
2.0

They did not have my U-box ready when it was scheduled to be picked up. The movers that were scheduled to pick up the box ended up being an hour and a half late due to the confusion and disorganization at this U-Haul location. After an hour and a half of confusion, and me having to physically come down to the location to figure out a solution I was finally able to pick up my U-box, but not without having to spend MORE money.

taylor C. 
Clasificación:
1.0

I was on time for my truck pick up and was ignored for more than 10 minutes. Then when someone tried to help me he became agitated that he misunderstood that I was picking up, not dropping off. I waited another 15 minutes. Due to all of this I had to pay my helpers for a full hour of wasted time.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

W W. 
Clasificación:
5.0

Flawless transaction. Once again, U-Haul doesn't disappoint.

YVONNE B. 
Clasificación:
1.0

The gas was not where the records showed on their system. When I pointed it out they didn't want to go back and correct it, they just said to take a picture and they will fix it where I drop it off. Which caused problems and misunderstanding where I dropped it off. Also, I was supposed to get a discount for dropping it off the same day that they did not put in the system or they couldn't bring it up in their system, so I payed full priced and said that the discount was going to show when I dropped the truck and trailer off.

EVA O. 
Clasificación:
5.0

Friendly service good employee

MARTIN M. 
Clasificación:
5.0

Night and day difference between the pickup location and the drop off location. Some corporate consistency would go a long way.

DARIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
4.0

I am just upset that the rate went up about $1300 within the 3 week period I was checking for a truck. Also that the closet UHaul didn't have a 15 foot truck, then the second location, the truck was in repair. They called us at 7am we had to travel further into Phoenix at a 3rd location for our 8am pickup when we had movers coming at 9am.

JOSEPH P. 
Clasificación:
1.0

The whole experience was very confusing and overwhelming. The number of times I called customer service and was told "I don't know" or was passed along to another department was ridiculous. If I would've known that I was going to be responsible for doing half of the work of scheduling movers, figuring out pick up/drop off locations, figuring out where my Ubox's were (after they were lost), etc., then I would've gladly went elsewhere and paid more for a better experience. I will never use U-Haul/U-Box ever again.

Brendan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
4.0

registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.

LAUREN S.  |  First Impressions 
Clasificación:
4.0

helpful and quick with return

LAUREN S. 
Clasificación:
1.0

Horrible customer service. Fees are never mentioned until drop off. Employees were not friendly. Made my moving experience a lot harder than it should have. I will never do business with uhaul again

LUIS G. 
Clasificación:
3.0

Not applicable

Michelle A. 
Clasificación:
1.0

Unfortunately, we did not have a positive experience checking in our vehicle/rental return. The original location that Uhaul sent to us to for the return would not accept the vehicle as they said they didn't take 1-way vehicles (Haul and they told us to go to a different Uhaul location 3.5 miles away. And upon arriving at that location a few minutes before closing, the doors were locked and the man who was behind the counter told us they were closed and we had to do self check-in.... which was OK... but the personnel at this location were NOT very helpful... and this was NOT a good customer experience.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICIA P. 
Clasificación:
5.0

Have employees that want to work if assistance is needed

Paul D. 
Clasificación:
1.0

Truck was dropped off on Sunday at 8:26 am. Used the mobile app which made it appear all was good. Got a call later on Sunday from U Haul wanting to know when I was dropping off the truck. Concerned I called and waited 20 minutes to speak to someone. Rep was extremely nice but was unable to resolve situation. Waited all day to receive invoice via email, never came. Next am called u haul again, no help was told to go to location and resolve there. Drove 20 miles to location, found truck was there but never checked in. Waited for check in and invoice. Was charged two extra days instead of one, this situation became a heated argument between myself and the manager. He was extremely rude and condescending and at one point shoved my phone off counter to slap down the contract. He finally agreed that I shouldn't pay for a day it sat on the lot. On my cross country trip I passed a lot of Penske rucks, I will surely give them a call for my upcoming move from CA to AZ. Very poor service all the way around. Guess this is what happens when you grow too big too fast. Seems customer first ought to be the motto in a customer centered business such as u haul. I have rented extensively from u haul and never had such a bad experience, all on a @ $1500.00 rental. Sad !'

KEVIN F. 
Clasificación:
5.0

.

FLORENCE GRACE M. 
Clasificación:
5.0

it was easy to place order online and pick up frendly staff thank you

FELIPE D. 
Clasificación:
1.0

I arrived before white people and they ignored me for being hispanic... until when they finiah helping thw white cuatomers I asked 3 different people for help and thwy all told me to wait. The fucken mirror of the driver side kept getting lower with every little bump and that treuck jump alot... probably needs shock absorbers and maintenance... making it a hazard to drive... When your employee finaly decided to help me, he said that he help the other cuatomers because he tough I self check online (even when he saw me on line waiting outside... even after he asked me if I was returning the 26 foot truck) when I toldhim that the fucken mirtor was a hazzard he said that I was offending him... I said no , I said the fucken mirror keeps falling... i didnt said the f word to you there is a difference, he said we are done... i need my recwipt , he said jump into the van and turn on the ligths we are gonna check the breaks... i told him thats your job... thats not my job, all I need you to check is the miles and gasoline... Why I can deliver the truck at nigth and nobody will make me check the dawm stupid fucking ligths... and this asshole can try to make me waste my time. After they already ignored me and treated me as a second class customer? I WOULD NEVER USE YOUR FUCKING CONPANY AGAIN. FUCK YOU UHAUL...

Marco A J. 
Clasificación:
5.0

The staff was very helpful

GREGORY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert O. 
Clasificación:
5.0

I have no complaints:)

RUTHIE JEAN M. 
Clasificación:
5.0

Have a reward system

DeMar M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Berrett H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sandy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA A. 
Clasificación:
5.0

I had an awesome experience from this uhaul. This was my second time renting within a day and this one was by far the greatest customer experience I have had.

JEANETTE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silvia A. 
Clasificación:
4.0

Clean truck between each customer so if something is left in truck it can be return.

Gloria A. 
Clasificación:
5.0

Great Customer Service at this location.

Andre D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THAW W. 
Clasificación:
5.0

Super Friendly very nice and respectful explaining everything to me thanks

CHRISTINA G. 
Clasificación:
2.0

Wash the exterior and interior of your trucks. My truck needed a wash. The exterior was dirty and the mirrors were dirty which made it hard to see. The interior had a visible layer of dust and stunk of body odor.

Marisella V. 
Clasificación:
3.0

The location did NOT honor the U-Haul reservation guarantee! The trailer I reserved was not available due to another customer not returning on time. Unfortunately, I ended up with a trailer larger than I reserved which caused significant headaches where the unloading was occurring. I requested the guarantee be honored and was basically brushed off. The trailer was full of small pebbles which we had to clean off prior to loading or it could have damaged the wheels of our cargo. Not a happy customer!

Carlos M. 
Clasificación:
5.0

Friendly customer service and clean truck operated smoothly

ROBERT W. 
Clasificación:
5.0

All good. Great experience.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
3.0

Unit needed an oil change. I know this because it told me it needed one all the time. Unit was not ready as reserved...had to wait 45 min. Counter advised me to try another location

Mark B. 
Clasificación:
3.0

Truck had old in and out in it

Tylor W. 
Clasificación:
5.0

Employees were nice and try and help out as fast as possible. Nothing to complain about.

ARTURO H. 
Clasificación:
2.0

First of all the staff was great when i first picked up the truck, but they lied and said they tried contacting us when the truck was late being returned they came and picked up with all my families personal belongings still inside. They lied and said they tried calling my brother but number was disconnected

Barbara R. 
Clasificación:
5.0

Keep showing up…

Charles R. 
Clasificación:
3.0

The staff at the desk never acknowledged us so we did the no contact check-in. The gentlemen who handed us our key was great. The fees aren't communicated well until you're given a bill, which seems less than honest and I would expect that info to be more clear.

ASHLEY S. 
Clasificación:
5.0

Loved ur services. Tho I hope to never move again!

JUAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curt B. 
Clasificación:
4.0

I never got a receipt after paying. Please send me one by email thanks.

Tim K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEE T. 
Clasificación:
1.0

Person helping was rude charged us for daily insurance even though our contract didn't state this.. he said if you want to leave your trailer rental here and turn in you pay the extra insurance or drop it off somewhere else… we turned in trailer there in knowing we would never use uhaul ever again…..when you're greedy you eventually lose repeat business .. so keep being lousy

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD N. 
Clasificación:
5.0

Easy to reserve on line, with quick pickup and return

Bruce M. 
Clasificación:
5.0

no

EMARI C. 
Clasificación:
4.0

Precheck you equipment

DAVID F. 
Clasificación:
3.0

Sales people were very friendly. However, staffing was extremely limited. One employee was behind the counter helping a customer while an additional 4 customers waiting in line and he was also trying to answer the phone. Manager was called but it took him a while to come and help. I was there for over 40 minutes waiting to return a van. Manager came outside to check me out. He was in an air conditioned van trying to figure out the mileage while I was waiting outside the van, in the heat sweating. It took way too long and Manager was not apologetic at all. The Manager did however accommodate my requests in extending the rental by a few days. The manager might have had an off day...we all have those. But its the small acknowledgments and gestures that can speak volumes. Maybe a little empathy will help.

PATRICIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
5.0

Very helpful staff. Recommended

Oliver G. 
Clasificación:
3.0

When I returned the Truck I Waited 10mins By Truck no one Came I walked to the Garage and there was A Guy Sitting on a Stool I Ask A Question Twice he ignored me was Talking on the phone SMDH

ALBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Amazing location no comments uhaul's reputation of amazing customer service is held up to expectations

JULIO G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL S.  |  Overall Experience 
Clasificación:
4.0

Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.

Eluzabeth N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTAN E. 
Clasificación:
4.0

Replace traffic. Who cancelled my original reservation without contacting me, after I'd had a guaranteed reservation, paid in full, delaying our trip by 2.5 hours (across state after already driving for 12 hours). Their inconsiderate act and complete lack of customer service resulted in 5 extra calls to Uhaul and 3 unpleasant conversations with reps who are underpaid to be forced to deal with customers that traffic screwed over. I'll buy a trailer before I rent from Uhaul again.

Danielle L. 
Clasificación:
5.0

Personal amable

JAMES A. 
Clasificación:
5.0

We tried to use the mobile app to return the van. It said I didn't have any reservations, yet we had the van. Took pics and dropped the key but worried about getting charged. Why does the app not show my rental when clearly I had the van?

ANNE C. 
Clasificación:
5.0

Even though y'all had a line full of people needing help, you guys were fast and friendly to help with my reserved truck. Gracias

SONYA Z. 
Clasificación:
5.0

Easy check in and return process.

ophelia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

YAJAIRA G. 
Clasificación:
5.0

Very efficient and correct

LUCINIO R. 
Clasificación:
5.0

Easy in and out!!

ANTONIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B.  |  First Impressions 
Clasificación:
5.0

Great staff. Helpful and courteous.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aneesh J.  |  Overall Experience 
Clasificación:
5.0

And the personnel at this location were very helpful and friendly I would recommend this place to anyone that is looking for you all or other necessities and moving thank you so much.

TINA E. 
Clasificación:
5.0

It was excellent

Kyle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLENE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLENE D. 
Clasificación:
1.0

They are not helpful they take extra money from you

Carriece J.  |  Overall Experience 
Clasificación:
3.0

Although this truck seemed to idle ok... it's driveability was really terrible. The noise coming from the motor sounded like the whole thing may blow and go bad at any moment. I did explain this to the employee that checked me in. Someone needs to actually take uhaul vehicles out for a drive regularly instead of just starting them in the parking lot.

JEFFREY H. 
Clasificación:
3.0

Went to ask about 1 month free storage the guy said all storage fill up so had to go store my stuff somewhere else got bk there about 5 guy said they r close had to take the truck home and drop it off next morning after being on the road for 4 days…one very important point the truck I was driving will not go pass 75 mph that was very frightening driving on interstate with those tractor and trailer u need more speed than that because passing tru some state they speed limit is 65-75-80 I was in a situation where I'm doing 75 and a tractor and trailer was behind me like he wanted to run over me blowing his horn too very scary others than those little situation everything else was good truck did his job and I want to thank god bringing me safe…:)

ZAFEER H. 
Clasificación:
5.0

Picked up at location near PHX airport. Customer service was great. The guys were really nice and helpful. Clean and huge lot.

Isabel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLLIE W. 
Clasificación:
4.0

Extra day was overpriced.

Robert K. 
Clasificación:
2.0

$19.95 is very misleading i rented a pickup. To move church tables for a benefit banquet. I had it 3 hours went 35 miles and had to pay $60. Ridiculous.

ROSALYNN F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jauzette L. 
Clasificación:
4.0

The staff processed the rental quickly and were personable. Overall the total time spent on pickup and return was 30 minutes.

JUAN M. 
Clasificación:
5.0

Everything was fine

Timothy B. 
Clasificación:
5.0

Great service, had the vehicle I needed, the vehicle was clean and in excellent condition.

JOHN L. 
Clasificación:
4.0

I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it

richard g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALINA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda T.  |  Online Move In 
Clasificación:
5.0

The person helping me was very friendly and knowledgeable.

Linda F.  |  First Impressions 
Clasificación:
1.0

They charge my card because they was not paying attention to me or what was in the system

Carriece J.  |  First Impressions 
Clasificación:
5.0

Cindy did a wonderful job.

Auriel M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica W.  |  First Impressions 
Clasificación:
5.0

I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 

Robert R.  |  First Impressions 
Clasificación:
2.0

No comment at this time

Ed M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eluzabeth N.  |  First Impressions 
Clasificación:
5.0

The manager and owner were so sweet and very helpful

ALICIA R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

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