Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

6,964 reviews

286 Daniel Webster Hwy   Nashua, NH 03060
(Next to Pheasant Lane Mall)

(603) 888-5371

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(603) 888-5371

286 Daniel Webster Hwy
Nashua, NH 03060
(Next to Pheasant Lane Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

SAMEEP M. 
Rating:
5.0

Customer did not leave a comment.

Marquis D. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
5.0

Nothing needed to change. Service was perfect. Very helpful and pleasant

JOHN K. 
Rating:
5.0

Very professional. Loved the experience

GRANT N. 
Rating:
5.0

The service here was superior. The truck was clean and the price was reasonable. I would highly recommend U Haul and specifically this location.

Koral C. 
Rating:
5.0

Had exactly what I needed, when I needed it. Very useful open hours, Knowledgeable and friendly staff. Great to deal with. Thank you.

KLAUS R. 
Rating:
5.0

Very professional and helpful

JOHN N. 
Rating:
5.0

Nothing. All good.

Pradeep Kumar C. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
4.0

Staff was very friendly and helpful.

LISA B. 
Rating:
5.0

Scott has been exceptionally helpful and has gone above and beyond anything I would expect. He is always professional and polite which can be hard to find these days.

DAWN E. 
Rating:
5.0

Very clean.

Edward M. 
Rating:
3.0

when i picked up the key the person walked us outside over to a set of stairs and pointed down and said that one there on the end. no discussion about gas and returning it with same amount, or any other info about the vehicle. luckily i have rented from uhaul before but there was no real info.

JEANNE C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

PAULINE P. 
Rating:
5.0

THE SAME I CAN SAY FOR WHEN I RETURNED THE TRUCK THE EMPLOYEE CAME RIGTH OVER AN CLOSED OUT MY RETURNED TRUCK. I WAS IN AND OUT OF THERE IN LESS THAN 5 MINUTES.

DAVID F. 
Rating:
5.0

All personnel was professional and welcoming upon checking and checkout. I will rent again if needed.

CARLLISE K. 
Rating:
5.0

Everything went very smoothly and easily!

OMID G. 
Rating:
5.0

Customer did not leave a comment.

Grant S. 
Rating:
5.0

Shane was absolutely fantastic. Extremely professional.

Colten C. 
Rating:
5.0

Nothing- Employees were very helpful and friendly.

FREDERICK C. 
Rating:
5.0

Very professional and polite

CISSO M. 
Rating:
5.0

Customer did not leave a comment.

ALICE R. 
Rating:
3.0

My storage space was on the 2nd floor & did not have an elevator! Shame on UHaul for building something like this. Moving is hard enough, never mind going up & down stairs!

erika v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

DANISHA G. 
Rating:
5.0

Customer did not leave a comment.

Gregory G.  |  Overall Experience 
Rating:
5.0

I was supposed to pick up this vehicle closer to home and the day before I was told I needed to now drive to Nashua because the vehicle I wanted wasn't available. This was an inconvenience. I had no other options but was not happy.

JONATHAN G. 
Rating:
5.0

Customer did not leave a comment.

Pat K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

MARYELLEN S. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

MARK E C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
1.0

The van was running rough, sound like the a transmission or engine problem. couldn't move up hill. Informed staff, they showed no concern. I had to drop off van and go get van from elsewhere

FORTUNE A. 
Rating:
5.0

The man who helped us at the front counter was very helpful.

KEITH F. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Excellent value. 1 month free storage is a particularly useful feature

Ron P.  |  First Impressions 
Rating:
5.0

The guy working the counter deserves a raise. The store is short staffed and this guy was doing it all while servicing customers. Some of the people in front of me were not prepared with the correct documentation and this guy was calm, cool and collected.

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

ZOE ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

MARYJANE C. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

All staff very attentive and helpful

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra M.  |  Overall Experience 
Rating:
5.0

Great job

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DIEGO S. 
Rating:
5.0

It was clean. But please, make it so that customers don't smoke in vehicles. This pickup reeked!

MITCHELL K. 
Rating:
4.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Picking up with phone needs improvement.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Patrica B. 
Rating:
5.0

Instead of the call center it would be easier if we can call the local Uhaul. When I Google uhal it went to the call center. Nashua NH. Was ðŸ'.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Thank You

ROSALIA V.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Fernando H. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

hard to find something better than the experience i had.

Jack C. 
Rating:
4.0

It took longer than I anticipated to return the vehicle.

JACK D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

Only reason I didn't give excellent, was because you need to give these young men that are at this site a raise. Since they have to deal with a bunch of crap from jerk customers. And not enough workers some days and you have a great guys. And the district manager for New England was there one day.very helpful. Thank you for everything I will be using you in near future God willing to move. Thank you Michelle Flynn Godfroy...

michelle f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D. 
Rating:
5.0

I always try and use this location for maybe 10 rentals (moving lots of college dorms and first apartments) over the years and they are always helpful and accommodating. Fast checkout and good Covid protocols.

Timothy S. 
Rating:
5.0

BUNDLES I think you should put together more bundles to save us money but make it work for the company. Like for example Rent a truck and get a storage(different sizes) plus throw in boxes and tape. Bundles like that mix and matching will benefit Uhaul

Anne O. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
1.0

Customer did not leave a comment.

Nehru K. 
Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

Customer did not leave a comment.

MEHDI S. 
Rating:
1.0

Absolute trash. Ill never come here again or, ANY UHAUL

ADAM M.  |  First Impressions 
Rating:
1.0

When asked why I needed a second contact "because our customers are deadbeats who don't pay said Cody" Your staff is rude trash. Ill never rent another storage locker from Uhaul again, and I've rented dozens across the US. I have moved to Lifestorage, and will go OUT OF MY WAY to never rent a trailer from your trash company

ADAM M.  |  Overall Experience 
Rating:
5.0

These are kind hearted individuals who take pride in treating all their customers in a very professional but friendly manners. Their legendary good quality customers' service is superb and second to none. You have somebody like Coddy, Billy; Scott and the entire team David Webster who treat their customers like if they are their family members. As long as I live I will never forget the good quality service I received from Uhaul at David Webster High wa.y Thank you very much and GOD BLESS!

Benjamin D.  |  Overall Experience 
Rating:
5.0

Than u

ROBERT T. 
Rating:
5.0

The atendent very polish.

Winder C. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

nothing

RITA D. 
Rating:
1.0

I was charged $54 for fuel but i returned my vehicle with a full tank of gas. Im certain that the kid working at the drop off location checked me out of the wrong vehicle

JAMES H. 
Rating:
3.0

Personnel were not pleasant or friendly. Could have been more attentive.

DOROTHY P. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

JACLYN B. 
Rating:
5.0

Customer did not leave a comment.

GORDON M. 
Rating:
5.0

Staff were courteous and professional.

Jonathan B.  |  Overall Experience 
Rating:
5.0

I have been to this location before and would not hesitate to come back! Great customer service!

Patrick M. 
Rating:
4.0

Good

Mach W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sutanu G. 
Rating:
4.0

Returning the vehicle was a bit difficult as maneuvering into the correct spot was slightly inconvenient.

Kelsey Z. 
Rating:
5.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

Drop off was easy, just handed the attendant my keys and walked away.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

MILAGROS R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LORRAINE W. 
Rating:
5.0

Customer did not leave a comment.

JOANNE P. 
Rating:
5.0

The installer was ready at the appointment time and completed the installation in under an hour.

Ernie F. 
Rating:
1.0

I rented the truck for one day. But I was told I will pay more if I keep the truck if I could not finish the moving work. I did not return the truck and still left a pallet jack Standard Fork in the truck. but I was told my truck was reserved by someone else and the U-Hual manager forced me to return the truck to U-Haul. So, I had to return the pallet jack Standard Fork to a warehouse first and return the truck to U-Hual before the pick up time of the new reservation of this truck. I actually only use the truck for one day but was charged 2 day's fee. This is not fair at all. I do not understand why U-Hual rent out the truck without even get the truck returned. Thanks!

HUI L. 
Rating:
4.0

The return lanes were full, and there was no indication of where to go.

Christian K. 
Rating:
5.0

We had scheduled the pick up of a 20 foot uhaul in Salisbury, Ma at least 3 weeks ahead of time. They called and didn't have one so we had to go all the way to Nashua NH. Why wasn't this brought to Salisbury ahead of time? They did allow us extra days and mileage.

Carla P. 
Rating:
5.0

Great place to do business. I was heading on vacation and my trailer was waiting for me for pick up. I was in and out of there in 10 minutes. I highly recommend U-Haul on the Dan'l Webster Highway near the mall. I will definitely do business there again.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful

JOEL L W. 
Rating:
5.0

Customer did not leave a comment.

JOANNA K. 
Rating:
5.0

I set up my rental on line, and when I arrived everything was ready and set to go. I rented a ten foot truck, and it was very clean and ran very well. I was offered more time than I planned for, which gave me some breathing room, and peace of mind. Great service and great over all experience!

Ronald G. 
Rating:
4.0

Service was a little slow

ALAIN G. 
Rating:
3.0

Need a better help of inspection the truck for customers before go

LONG T. 
Rating:
4.0

The folks at the Nashua store were friendly, competent, and very helpful 👍

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

None

HEAVEN N. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

Customer did not leave a comment.

GUILHERME M. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

BRYANTHOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Gregory G.  |  First Impressions 
Rating:
5.0

The staff, Cody Caskey and Scott Cole, were very knowledgeable and helped me make my storage selection and speed along the process.

George K.  |  First Impressions 
Rating:
5.0

Dear UHaul, Scott and Dennis, whom I primarily interacted with, were both polite, helpful, and professional. They worked with my schedule, and assisted in many ways. Thanks!

Jonathan B.  |  First Impressions 
Rating:
5.0

Once again, Shane and Brian step up to make the traumatic moving experience less stressful and more hopeful. They've never hesitated to help me carry bundles of boxes to my car or crack a joke to cheer me up. Their energy carries your facility. They definitely deserve to be paid more for dealing with my BS!

Patty M.  |  Online Move In 
Rating:
3.0

Good

Mach W.  |  First Impressions 
Rating:
5.0

The two gentlemen (one was Brian, didn't catch the other's name to my eternal shame) were brilliant, helpful, and very knowledgeable. They reduced my concerns about moving and made me feel like the most important person in their lives. The fact that they did all this 10 minutes before closing makes them true professionals in my eyes, and deserving of the highest praise. They also made me laugh while navigating a few credit card errors. Wow! These guys are seriously the best. Thanks so much for having excellent staff to help during such a stressful time.

Patty M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy P.  |  First Impressions 
Rating:
5.0

staff was friendly and good humor good to get along with they were very friendly I will recommend uhaul to anyone who needs storage

Kathleen G.  |  First Impressions 
Rating:
5.0

I really appreciate the incredible customer service we experience every time we rent from this location. The employees are helpful, personable, and make every effort to go above and beyond for their customers (which is very much appreciated in the middle of a hectic move). Thank you U-haul Nashua @ Pheasant Lane :)

Nathan B.  |  First Impressions 
Rating:
5.0

Very fast setup and moved in in about half an hour.

David N.  |  First Impressions 
Rating:
3.0

I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

john v.  |  First Impressions 
No reviews have been submitted for this location.

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