Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

Clasificación:

5.0

Was able to pick up erly. Good service and did not have to wait to check in. Have used this location several times and generally great service.

Clasificación:

5.0

How could you not love Uhaul. Keeping everyone moving!

Clasificación:

5.0

Best U-Haul location I've ever been to very highly recommended

Clasificación:

5.0

Great place to do business!

Clasificación:

5.0

New truck with less then 8k !! Joy to drive even with the trailer. Pick up drop off super easy and safe. Great staff at this location.

Clasificación:

2.0

Disorganized location. Customers not adhering to lines or order to be served.

Clasificación:

4.0

The 9x5 trailer was actually 4 1/2 (54 inches). I was moving a couple of mattresses that were 80x 60. They did fit in a uhaul 9x5 trailer. The trailer was bed was rusty and damaged on the bottom. Not the best trailer for moving a mattress. I had to oil the hitch screw-down. This trailer should be taken out service and properly repaired. And not listed as 9x5. The trailer # is AO2109K.

Clasificación:

5.0

Very efficient and well organized process. Good value

Clasificación:

5.0

Nada

Clasificación:

2.0

I got the truck with only 1/4 tank of gas. When I brought the truck back the gas was between 1/4 and 1/2. I went 8 miles over the 25 I thought I would use. I asked to have additional charge for the 8 miles to be taken off in turn of the extra gas I put in and they would not do that! Would not budge and kept saying no. This happened at the Uhaul on Daniell Webster in Nashua NH 03062.

Clasificación:

3.0

Good service. Price high.

Clasificación:

4.0

The service was excellent

Clasificación:

3.0

i was told the price would be $115.00 but i got billed for $224.00. im not very happy about this

Clasificación:

5.0

You web or app was a little off and confusing, I called the South Nashua Store and a nice lady Barbara helped me out with the process and it went smooth after that!

Clasificación:

5.0

Very personable, friendly and helpful.

Clasificación:

5.0

Excellent customer service, the guys were super helpful and friendly. Im a happy customer.

Clasificación:

1.0

Gas gauge in truck i rented was not allowing needle to move to full mark . I filled truck on way to return it and needle only moved to between 3/4 and full This is exactly where it was when I picked up the vehicle. Gas gauge needs to be repaired . I was charged $ 12.00 for fuel This charge was totally unjustified !

Clasificación:

2.0

I was never informed that you guys charged for mileage, I understand if it was a long haul but I moved 35 miles round trip, dropped the truck off at the same location that I picked it up. When I booked it the never told me, I didn't find out about the mileage charge till I had to pay for it. Plus I brought the truck back and the gauge read full. But you guys still charged me for gas. I was told to bring it back with a full, the gage read full and I still had to pay. Overall, the customer service was great, the truck was great. The hidden fees was ridiculous. Advertised as $30, cost me $100 to move 35 miles and I brought the truck back to you. I was less than please.

Clasificación:

4.0

-the side mirrors are not adjustable. why? - tow/haul automatically on, not needed. - sticker on dash " shift from park- ..." is questionable. Should not people driving already know this? - the need to scan drivers license, both front and back. there was NO PRIVACY statement , when asked about policy, the employee was stunned , and the folks behind me went quiet. it is like no one cares about any of that information besides name, license number and exp. date is out there. all that is needed are those three, and perhaps address to cross check if paying with card. no need to know height, eye color, etc. - card and cash. understandable that an additional deposit of 100 dollars is required , as the employee stated most times, unscrupulous peoples usually damage and destroy the equipment. Still, cash and card are supposed to be treated as equal. they are not being as such. - nitpick for me, the trucks shifting takes very long, even on flat ground when i'm driving softly. Options for standard trucks , if not already available , could be nice.

Clasificación:

5.0

Good service. Employees were kind and easy to work with.

Clasificación:

4.0

I am all about customer service. I have dealt with Scott at uhaul Nashua N.H. location twice now. He is friendly and professional. I will be using that location again because of his great attitude.

Clasificación:

4.0

The front end staff seemed distracted

Clasificación:

5.0

staff was friendly and good humor good to get along with they were very friendly I will recommend uhaul to anyone who needs storage

Clasificación:

1.0

No where to park my car. Had to park at pet co 100 yards away. Employees were beyond rude. I rent from you hall a lot and I will never go back to this location or recommend this location

Clasificación:

5.0

Great customer service! Shane was awesome and so helpful. I have used this location before and will use it again if needed for the future.

Clasificación:

5.0

I really appreciate the incredible customer service we experience every time we rent from this location. The employees are helpful, personable, and make every effort to go above and beyond for their customers (which is very much appreciated in the middle of a hectic move). Thank you U-haul Nashua @ Pheasant Lane :)

Clasificación:

5.0

I really appreciate the incredible customer service experience we have every time we rent from this location. The employees are helpful, personable, and make every attempt to go above and beyond for their customers.

Clasificación:

5.0

It can be very confusing for after hours drop off. It was very dark and there was not a lot of available parking for Uhauls.

Clasificación:

5.0

Fantastic service. The gentleman I dealt with was very positive and friendly. Equipment I used was perfect for my application. Best DC

Clasificación:

4.0

I rented a 20 foot truck. The truck worked well and was perfect for my move, however it leaked in the upper part of the storage and got some of my boxes wet. There does not appear to be any damage. I did point this out when I returned the truck.

Clasificación:

2.0

Customer service is not a consideration.3 people behind the counter took 15 minutes to helpme.when I got back with vehicle,waited 25 minutes for someone to help me,never came.Rented the same vehicle twice within 10 days,2 different prices.

Clasificación:

5.0

Scott was the best! So helpful, great attitude and customer service!

Clasificación:

1.0

The employees were rude and not very helpful and I was charged on a card I didn't want to be charged on and I have been charged multiple times with no help fixing it. This experience was a terrible one.

Clasificación:

5.0

¡Gracias!

Clasificación:

5.0

No issues, fast easy rental

Clasificación:

3.0

Tried to use your mobile app. It's a complete waste of time. LANDED UP WAITING IN LINE ANYWAY!

Clasificación:

5.0

Vary good grandly

Clasificación:

1.0

roud and didnt help with the fact i didnt use it

Clasificación:

4.0

More people in office to help customers.

Clasificación:

4.0

Very positive, quick experience. Employees were polite, helpful & friendly. Precautions taken re:virus. No problems at all.

Clasificación:

3.0

The staffs are friendly but they need more people. I had to wait an hour to pick up a reserved cargo trailer. Everything else is okay.

Clasificación:

3.0

I've rented equipment from this location multiple times without issue. On my latest rental, the pickup was quick and painless. However, when I went to drop off the equipment the next day (a trailer) I waited over 45 minutes (4 people ahead of me) in line before just giving up and leaving (still 2 people ahead of me). I waited a couple hours and called to tell them I dropped the equipment off. I'll likely use this location again due to convenience but not if it's anything like this.

Clasificación:

1.0

There was one person working a long line and I had to wait for an hour

Clasificación:

4.0

Next time have the equipment where I originally ordered it from, Lowell, Ma.

Clasificación:

4.0

Friendly staff. Helpful. Only concern: none of the employees were wearing face coverings in the store.

Clasificación:

4.0

Great staff, always helpful and nice. One of them needs to wear his mask on inside. Otherwise great.

Clasificación:

5.0

Clean and with well distanced customers. Team was positive and helpful. Valuable and humidity sensitive items were in way better condition than they would have been (over five years) if they had been stored in my home.

Clasificación:

1.0

The personal was understanding and. Helpful.

Clasificación:

1.0

Cody Caskey, where is my refund?

Clasificación:

4.0

The experience was a good one.

Clasificación:

5.0

Soy un cliente satisfecho y feliz con el servicio que presta esta empresa.

Clasificación:

5.0

Way easier than I intended it to be. Especially considering I though I was going to be able to have the Uhaul truck for 2 days rather than 1. The month free storage is a lifesaver. Only used it for a day and a half, maybe two, but it made all the difference!

Clasificación:

5.0

Convenient and very friendly service. Will use again.

Clasificación:

5.0

I would highly recommend this location. They are easy to get to, have a selection of very good sized storage needs, and are helpful to get you into the right storage unit for your needs.

Clasificación:

5.0

¡Gracias!

Clasificación:

5.0

I spoke with Scott and he was very helpful and great to deal with.

Clasificación:

5.0

The staff were always friendly and professional. The facility was well maintained always safe and clean.

Clasificación:

5.0

I rented a unit from this storge facility for a about a year, everyone was always willing to help me, I always received a phone call and a email from them for reminders about when I needed to make a payment, all in all I never had a problem, of I ever was in the area I was always able to access my unit no matter what.

Clasificación:

4.0

Great team, good and fast services. Unfortunately, the storage unit was too small for my restaurant equipment which was not their fault,.Uhaul call centers caused me a lot of problems in this deal.

Clasificación:

5.0

Very fast setup and moved in in about half an hour.

Clasificación:

5.0

Very nice people.

Clasificación:

5.0

Thank you uhaul

Clasificación:

5.0

C

Clasificación:

5.0

My experience on Labor Day weekend to close out my storage unit and rent a truck was excellent.

Clasificación:

5.0

Great service n friendly staff

Clasificación:

2.0

It took several minute to find my order I placed on line, then when at the storage facility and office I didn't help finding the unit until after running up a high cab service bill, looking for it.

Clasificación:

5.0

good service all around

Clasificación:

3.0

The only problem we had was being on hold for at least 45 minutes any time we tried calling into the store. Very inconvenient!

Clasificación:

4.0

The units could use a light. They are kinda dark and hard to see.

Clasificación:

4.0

The staff was helpful and friendly.

Clasificación:

5.0

SEE YOU NEXT YEAR!

Clasificación:

5.0

The manager helped me out. He was very friendly and made it easy for me.

Clasificación:

5.0

Every member of the staff was friendly, efficient and extremely helpful. The facility was well maintained and conveniently located. Would definitely use this location again.

Clasificación:

5.0

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Clasificación:

5.0

The associates there are amazing ..they are very polite and on point and best if all they are respectful. I would deffently recommend them to anyone who needs to rent a storage spot. Gracias

Clasificación:

3.0

While the facility was pleasant i am disappointed by the fact that my bank card wasn't accepted by the uhaul website causing me late fees and lock outs.

Clasificación:

5.0

Used this facility 3 times both storage and truck rental....recommend it highly.

Clasificación:

5.0

Make it faster next time. Too long wait time.

Clasificación:

3.0

I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

Clasificación:

4.0

Thank you, Brian

Clasificación:

5.0

The check-in was fast and efficient, the storage unit was clean and ready and the manager personally helped me unload a large riding mower down the ramp; couldn’t have done it by myself.

Clasificación:

2.0

Poor customer service skills and extremely slow

Clasificación:

5.0

They were profession and helpful especially the thin blonde gentlemen.

Clasificación:

5.0

Thank you all for the help we received recently.

Clasificación:

4.0

Good facility and helpful staff. Only issue is with the ambient temperature in the indoor storage. It was always hot inside. It will help if set a bit cold during peak summer time

Clasificación:

5.0

Excellent place, I will recommend it to others

Clasificación:

5.0

a

Clasificación:

5.0

1I was very happy with my stay. The staff that d ay was very attentive and helpful. Thank you. I will recommend you to my family and friends.