Comentarios del cliente para U-Haul Moving & Storage at Pheasant Lane Mall

The clerks were really great. They were doing their very best to comply with the current Covid19 crisis in a professional manner yet still providing great customer services. This is my favorite store when I need your services.

The staff were always friendly and professional. The facility was well maintained always safe and clean.

STOP SENDING ME EMAILS I AM NOT THIS PERSON

Better after closing lighting and security. It was pretty uncomfortable having to return the vehicle and spend time taking pictures for the process on site in the dark. ??

The overall rent process was smooth and easy. Scott who was at the desk was very helpful. He even helped me fix a issue in the bill due to a mistake made by me. Definitely recommend to all.

I picked up a trailer to tow a car and a he pickup process was decent. The return process was a different story. I went to return the trailer and waited inside for about 10 minutes (without anyone employees around) then when we did find an employee we were told to hold on and he continued to eat his food. When The employee finally came inside I was greeted but rathe just a “who’s next question “. When I informed the employee that lug nuts were loose on the trailer I was told they can’t check them, they can install a hitch but not validate torque? My entire review was based on returning the trailer and not the pickup which was great.

Great service

Tried to charge me for something I already paid

The staff was friendly and professional. Got me in an out quickly

Excellent service

I have been very pleased with the service and the level of knowledge each time I go to Uhaul. The service is very consistent and reliable.

Employees were par at best. Were not friendly and just didnt seem to care.

Joe was extremely helpful with all the details. I will rent here again.

I rented a unit from this storge facility for a about a year, everyone was always willing to help me, I always received a phone call and a email from them for reminders about when I needed to make a payment, all in all I never had a problem, of I ever was in the area I was always able to access my unit no matter what.

I probably wouldn't recommend this specific U Haul location. We rented a truck with a dolly and blankets but never got them. Had to go back to get them (ended up cancelling the blanket order). Staff isn't very friendly and they look like they would rather be getting a tooth pulled than working there. The truck seemed very old and kind of a rough ride. Thank you

I started out a bit frustrated because I signed up for mobile checkin and when I got there, the truck that I was assigned to was driving out of the lot. I walked around the lot looking for the truck to be sure I wasn’t mistaken. Then I had to go inside and wait to talk with someone. I was given a different truck and it turned out perfectly fine. Everyone was very pleasant and the truck was great. The mobile checkout process went very smooth. Thank you!

Two main problems: (1) Took 30 mins to be waited on. There were maybe three people working and three customers waiting. Only ONE person was servicing customers, one at a time, doing every step including running outside to hook up trailers. The other two people working were useless. (Failure in management, need better manager) (2) The attendant working with customers appeared to be under the influence of drugs. He was asking inappropriate questions to customers. He was not communicating to customers what he needed. He forgot to tighten the ball screw clamp on the trailer! Even when asked to communicate so we could team together, he developed a snotty attitude. (Failure in employee, need to let employee go)

It was tight pulling in and no one told me I had to get the truck in a return line to check out. Guy outside wasn't directing people well. They are a great location & have lots of inventory, clean courteous.

Site was crowded but staff were helpful.

Shane Klier was extremely professional, and very helpful with my 17” Uhaul truck rental. Took care of any and all my questions quick and precise. I enjoyed his canter and fun humor at pickup and drop off! I will definitely be coming back just because of his dedication and speed.

The staff does not seem to have much motivation and they take their time during every step of the process. The gentleman at the desk was eating when I was trying to pick up my rental that I had reserved online, the drop off person was concerned about his car in the parking lot while I was trying to return the truck.

Staff was very helpful and friendly!!

Wish I got a Ford Transit would have been more fuel efficient.... really appreciate the ac outlet though in the gmc.

I asked for an electronic receipt but it would not open in a readable format. Would have gotten paper had I realized it would be useless.

It was difficult to navigate to the service counter due to all the boxes in the way. The trailer was beat up, noisy and road very rough. Was disappointed with its quality!!

When your location gives a quote based on known factors, do not try to over charge the customer by 61% on return of equipment, it won’t work and results in lack of trust and desire to rent again. To be fair, the location General manager after reflection, agreed to the original quotation. DF

Great team, good and fast services. Unfortunately, the storage unit was too small for my restaurant equipment which was not their fault,.Uhaul call centers caused me a lot of problems in this deal.

Just maintain hour present quality of service,

We picked up the truck at 11am on Saturday morning, February 8th It was a local rental drove it less than 75 miles and dropped it off in south NASHUA at 4:30pm on Sunday February 9th. We had the vehicle for less than 24 hours we were charged for 4 days of rental, 4 days of insurance and four days of blanket rental.

Very good customer service!

Tried to charge me 79.99 not 19.99. I did not go over 100 miles. Invoice still in question. Not happy

Was late with bring equipment back called was charge for an additional day -which was fine -I called and hour before delivery for return .Was told need to have back at 9:00 am instead of 3:45 sorry that double dip said the had it rented for the day .Rented many thing before will find someone else .

Very expansive miles to $ . Stater show price after 3x more

Excellent service by Shane. He was knowledgeable and pleasant and a good representative for UHaul.

The van smelt horrible, one of the most unpleasant experiences I’ve had in a while

Excellent experience. The person whom i interacted with was really helpful and friendly. The van was in great condition.

I ordered online and selected the mobile pickup option. When I got to u-haul, I followed the instructions then went inside to get my key. The woman at the counter took my phone, clicked through the last few screens without showing me, and told me I was all set. I asked if they needed to come out to check miles and was told no. I took a photo of the mileage when before I left. Good thing I did! When I returned the u-haul the next day (less than 24 hours later), they tried to tell me that I had driven 512 miles. I explained what happened and was told I signed the rents agreement when I picked up and that it had been up to me to make sure the mileage matched. Apparently, the woman working the day before accepted without checking or telling me. Because the time on my photo matched when I picked up, they charged me for the correct number of miles, which was 30. Definitely not 512. It definitely made me reconsider using this location in the future.

Crazy pulling in there parking lot is tight and full

Extremely courteous and informative staff. Best Uhaul location I ve ever worked with. For the first time, I was on the road AHEAD of schedule. Trailer towed great. Very stable. Return was as easy as the check in. Thank you to the Nashua staff!

Very fast setup and moved in in about half an hour.

Better cargo vans with better mileage per coast.

Very nice people.

Great customer service!

Very friendly staffs. The cargo trailer I rented was ready for me to pick it up. I will rent from this location again.

The trailer had not been cleaned out and it also leaked water into the trailer while my possessions were in it.

I’ve never rented a moving truck before, and I didn’t realize that self pick up meant pick up using your phone without the clerk. So I got there at 8:00 AM as my time said and it was closed due to New Year’s day hours. I came back later when they opened and the man behind the desk laughed at me because I didn’t understand which I did not appreciate. With every question that I had about the process he continued to make me feel pretty stupid as if I should’ve known these answers. After finally getting my moving truck and leaving and get to my location, I then realized he never gave me the dolly that I rented. That’s partly my fault because I didn’t check, but I was just trying to leave because I was embarrassed at how dumb he made me feel. So I had to drive all the way back, which caused me to get a fee after returning the vehicle. Overall not a great experience I will go elsewhere in the future, and never recommend this place.

Thank you uhaul

C

My experience on Labor Day weekend to close out my storage unit and rent a truck was excellent.

Great service n friendly staff

It took several minute to find my order I placed on line, then when at the storage facility and office I didn't help finding the unit until after running up a high cab service bill, looking for it.

good service all around

The only problem we had was being on hold for at least 45 minutes any time we tried calling into the store. Very inconvenient!

The units could use a light. They are kinda dark and hard to see.

The staff was helpful and friendly.

SEE YOU NEXT YEAR!

The manager helped me out. He was very friendly and made it easy for me.

Every member of the staff was friendly, efficient and extremely helpful. The facility was well maintained and conveniently located. Would definitely use this location again.

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The associates there are amazing ..they are very polite and on point and best if all they are respectful. I would deffently recommend them to anyone who needs to rent a storage spot. Thank you

While the facility was pleasant i am disappointed by the fact that my bank card wasn't accepted by the uhaul website causing me late fees and lock outs.

Used this facility 3 times both storage and truck rental....recommend it highly.

Make it faster next time. Too long wait time.

I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

Thank you, Brian

The check-in was fast and efficient, the storage unit was clean and ready and the manager personally helped me unload a large riding mower down the ramp; couldn’t have done it by myself.

Poor customer service skills and extremely slow

They were profession and helpful especially the thin blonde gentlemen.

Thank you all for the help we received recently.

Good facility and helpful staff. Only issue is with the ambient temperature in the indoor storage. It was always hot inside. It will help if set a bit cold during peak summer time

Excellent place, I will recommend it to others

a

1I was very happy with my stay. The staff that d ay was very attentive and helpful. Thank you. I will recommend you to my family and friends.

The storage unit was clean and the area was well lit. The one negative was the steep stairs leading up to the unit. The rental price was reasonable. Would rent again.