El cliente no dejó un comentario.HAROLD U.
Customer Reviews for U-Haul Moving & Storage at Pelham
Pelham, AL 35124
(Us Hwy 31)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew L.
The individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!Bridge K. | First Impressions
lower priceJames W.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.kristal L.
El cliente no dejó un comentario.Phillip H.
Pelham and it's manager are the best. Hard workers and trustworthy. Everything was ready and on time. They go the extra distance to sort out problems like trailer hitch mounting. george S.
Joy , the general manager at the Pelham location was wonderful. Excellent customer service!! She went the extra mile to help secure my reservation which was messed up online for some reason. I would highly recommend this location due to their high level of customer service!!!Derek W.
Price increases are routine.WILLIAM D. | Overall Experience
El cliente no dejó un comentario.KARL H.
El cliente no dejó un comentario.Ronnie M.
El cliente no dejó un comentario.Nichole F. | Overall Experience
El cliente no dejó un comentario.FRANK S. | First Impressions
El cliente no dejó un comentario.FRANK S.
El cliente no dejó un comentario.Ramsha G.
El cliente no dejó un comentario.mark M.
El cliente no dejó un comentario.Geoff M.
El cliente no dejó un comentario.ANGELA W.
El cliente no dejó un comentario.LaDonna R.
El cliente no dejó un comentario.Blake W.
El cliente no dejó un comentario.Thomas C. | Overall Experience
El cliente no dejó un comentario.Theotokes K.
El cliente no dejó un comentario.Leroy R.
When returning the van, only one employee was working. She was doing great, but 2 people were needed. If you're trying hire additional employees, are you offering a competitive compensation package?daniel C.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Bobbie W.
El cliente no dejó un comentario.Brandy M.
El cliente no dejó un comentario.Christina C.
Your employees went over and beyond in customer service! From helping me sign in to helping with the tow trailer and getting my car on it!!!!Janie H.
The store manager was very friendly and provided excellent service.richard S.
Joy was very nice to me every time I rent .Flecher W.
Joy was very helpful and did a great job in help me with our truck.Leroy R.
El cliente no dejó un comentario.Kevin R.
The truck was perfect, worked well and clean. Fast pickup and drop off. GraciasERIC P.
El cliente no dejó un comentario.Reginald F.
Dropped off early before they opened, Parking was ok and drop box handy. Also the truck itself could use the inside of the windshield cleaned .David D.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.vanessa D.
El cliente no dejó un comentario.Edward W.
The mirror on driver side kept lowering, needs to be tightened. I had to lean out the window and raise it every 5 milesâ€¦.,, The drink holders in the truck were dirty and very sticky with old spilled drink. I reported to the team.Travis D.
El cliente no dejó un comentario.Lisa J.
Great staff very helpful.OSCAR S.
Very knowledgeable, helpful, and friendly counter clerks.Stephen F. | First Impressions
El cliente no dejó un comentario.james R.
The way the truck was parked was bad. It would have been nice if the employee got the truck out of the parking spot since it took me over 10 minutes because I was concerned I was going to hit the truck next to meDina M.
El cliente no dejó un comentario.Katrice L.
El cliente no dejó un comentario.WILLIAM S. | First Impressions
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.HAROLD U.
Appreciate all that they did.Curt B.
The mngr was great to work with. I need ed to move up my move date,, the 1 800 # said no way without a $300 charge... Joy said no problem!! Gas mileage was 6.8. Nowhere close to the project 10pg uhaul advertisingBryce W.
El cliente no dejó un comentario.HAROLD U.
Would not recommend U-Haul to anyone. I'll tell them to use Penske or hertz. The communication is non existent with your company. Y'all sent us on a wild goose chase. Wasted our time and money and gas. The location I choose to pick up at which was confirmed by email was incorrect. No one called to tell us that it had changed to another U-Haul 30 miles away. We drove 30 miles to pick it up at a skanky little shop. It was 4 pm and there was a note on the window that said they were at lunch and would be back. They closed at 5. They didn't have the tow dolly we ordered. So I called customer service and they sent us back to the original place to get the dolly. And it was there. It was very unnecessary. I'm very frustrated and disappointed in your company. Never again. Get your crap together. I need a refund and reimbursement for y'all's mistake. Oh and money for my gas and time. Y'all suck.Lester L.
El cliente no dejó un comentario.Alden S.
A hold was placed on my card and it's taking a while for the the money to be placed back in my account.Harold W.
El cliente no dejó un comentario.Janet C.
The 5x8 enclosed trailer walls needed an overhaul. Large Crack in the front, not sure if it would let water in and ants were living in the walls.CHRISTOPHER H.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.Mark J. | Overall Experience
El cliente no dejó un comentario.Kyrie C.
El cliente no dejó un comentario.Micheal R.
Keep up the Good work, very pleased with your service.James G.
The Pelham location is the only location I used, and I have used them a lot over the years. Staff is always friendly and helpful and the store site is always fully-stocked with supplies.Leilani B.
El cliente no dejó un comentario.Richard L. | First Impressions
El cliente no dejó un comentario.Jeff F.
Always a great location to do business with.Charles H.
Joy Plumb is wonderful to work with, friendly, helpful and very knowledgeable. Highly recommend.Chris P.
Everything went very well, the cargo van was perfect for my needs.cynthia B.
El cliente no dejó un comentario.Dennis D.
My overall experience was great happy customer hereDaniel P.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.Steve U.
El cliente no dejó un comentario.Steve U.
El cliente no dejó un comentario.Patrice C.
Too many trucks always parked in the front. Very small space to drive around. Easy to have accidents.esther W.
Picking up the trailer was fast and easy. Joy and the other staff were very friendly and helpful. I saw that the trailer had a flat tire after I left, and they brought me another trailer and swapped it out.Kevin C.
Joy is always extremely helpful everytime I am in need of assistance.Lee G. | First Impressions
El cliente no dejó un comentario.Monica B. | Overall Experience
El cliente no dejó un comentario.Kenneth D.
You all were the bomb!melanie M.
Fantastic customer serviceTimothy D.
The truck was horrible to drive suspension not good. You felt every bump in the road. The gentleman that waited on me was very rude. Your system wasn't working properly and ended up charging my card three times, which messed up my bank account. When I told the gentleman when I got back, he said he wasn't responsible and to talk to my bank. No apology no compassion or anything. I won't use this location againLATONYA W.
El cliente no dejó un comentario.Gavin W.
Improve customer servicesylvester D.
Service was great. Vehicle was in good condition. No issues.Tom H.
The manager JOY was a joy to work with a very capable young cute lady!brian C.
Friendly, helpful service! Affordable!emma M.
Was charged for an extra day even thought I returned it around my dropped off timeCODY O.
El cliente no dejó un comentario.robert P.
El cliente no dejó un comentario.NUZIO V.
El cliente no dejó un comentario.MILTON B.
Luke was wonderful. We left our wallet in truck and he ran after us to give back. I'm 61 with bad knees he helped me into the truck! What a great kid!!!Maria C.
Excellent service.WILLIAM S.
El cliente no dejó un comentario.Matthew P.
El cliente no dejó un comentario.Terry F.
El cliente no dejó un comentario.HAROLD U.
i tried to call multiple times and nobody answered i finally got someone from corporate and he told me it'd 65 over the phone and then it was 125 when i got there, i knew maybe it'd be more but not that much more and then when i got to the store the truck and tow weren't ready the man helping me was rudeSabrina B.
The customer service is excellent. The staff is one of the best I have had interaction with.William J.
El cliente no dejó un comentario.Donna H.
The trailor I rented was old and did not track well empty or loaded. I have rented these many times so I know it was not the vehicle or the hitch. The unit would swing back and forth sometimes violently if a truck passed. The unit was clean inside as it should be.Rob D.
El cliente no dejó un comentario.DELMAR J.
Equipment was old but in decent condition.Dustin M.
El cliente no dejó un comentario.Adriana M.
El cliente no dejó un comentario.Anne R.
El cliente no dejó un comentario.Dennis J.
No one ever answers the phone. If you can't contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I'm not prone to running up to Uhaul every time I have an issue with them.EDUARDO G. | Overall Experience
El cliente no dejó un comentario.BETH G. | First Impressions
Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.Javian H. | Overall Experience
El cliente no dejó un comentario.Cassandra K. | Overall Experience
I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.Alexis M. | Overall Experience
So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress monwilla r. | First Impressions
Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can't recommend them highly enough!Todd B. | Overall Experience
El cliente no dejó un comentario.Cheryl S. | Overall Experience
I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.Awilda P. | First Impressions
El cliente no dejó un comentario.Teri T. | Overall Experience
El cliente no dejó un comentario.Natalie R. | First Impressions
El cliente no dejó un comentario.Dolly P. | Overall Experience
El cliente no dejó un comentario.Cynthia U. | Overall Experience
Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.Linda B. | Overall Experience
El cliente no dejó un comentario.CHARLENE C. | First Impressions
The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.lois k. | First Impressions
I love this location .the best staff and very clean at all times ...I definitely be back Thank youSaeid K. | Overall Experience
Very niceMaurice W. | First Impressions
El cliente no dejó un comentario.Summer J. | Overall Experience
I can not say anything negative about this facility. Clean, courteous staff and conveniently located.Daisy J. | Overall Experience
El cliente no dejó un comentario.Rebecca L. | First Impressions
El cliente no dejó un comentario.Blaine M. | Overall Experience
El cliente no dejó un comentario.Derrick D. | First Impressions
Just expensive is allMichael P. | Overall Experience
Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’anthony e. | First Impressions
El cliente no dejó un comentario.LESLIE T. | First Impressions
El cliente no dejó un comentario.Adam E. | Overall Experience
Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!chase t. | First Impressions
El cliente no dejó un comentario.Phillip G. | Overall Experience
Joy was a joy to work with! Thank youclementine r. | Overall Experience
Great customer service..really helpful. A person who likes their job.!!!!!Dolly P. | First Impressions
El cliente no dejó un comentario.Sonya C. | First Impressions
no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?BJ S. | Overall Experience
The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.Michael H. | Overall Experience
El cliente no dejó un comentario.Lance J. | Overall Experience
I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangementsRoderick M. | Overall Experience
El cliente no dejó un comentario.Andrea E. | Overall Experience
Had an issue, they solved it quickly.tonja p. | Overall Experience
El cliente no dejó un comentario.Cheryl S. | First Impressions
When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.CHRISTOPHER M. | Overall Experience
El cliente no dejó un comentario.Ijaron S. | First Impressions
El cliente no dejó un comentario.GIBSON JOHN M. | Overall Experience
Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.TAMMY G. | Overall Experience
The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said " I don't know. Feel free to go check." And then we told her that we were about to be $90 for a storage unit I didn't even want and just told her to cancel my subscription, then she stated she'll "gladly" cancel it in a rude tone. I couldn't even tell you her name because she never told me and wasn't wearing a name tag. We also got stuck and couldn't get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.Aniston C. | Overall Experience
El cliente no dejó un comentario.Lafacial C. | First Impressions
El cliente no dejó un comentario.Edward M. | Overall Experience
Great customer service and spot on advice.Mike P. | First Impressions
El cliente no dejó un comentario.Heather G. | Overall Experience
El cliente no dejó un comentario.jenny c. | Overall Experience
When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.crystal w. | First Impressions
El cliente no dejó un comentario.Victor O. | Overall Experience
El cliente no dejó un comentario.Shirley W. | Overall Experience
The staff is courteous and professional.donald b. | Overall Experience
I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.Donna P. | Overall Experience
The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.Shirley W. | First Impressions
El cliente no dejó un comentario.John M. | Overall Experience
It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.tiffany b. | Overall Experience
This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.Terrance D. | First Impressions
El cliente no dejó un comentario.Cathryn S. | Overall Experience
Its a fine place to store stuff.elizabeth e. | Overall Experience
El cliente no dejó un comentario.samual L. | Overall Experience
El cliente no dejó un comentario.Terry W. | Overall Experience
Great experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!JOHN P. | Overall Experience
El cliente no dejó un comentario.MARK J. | First Impressions
El cliente no dejó un comentario.Will D. | First Impressions
Friendly customer services and went out of their way to ensure I had what I asked for.Edward B. | First Impressions
Overall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn't have known. I will use you again for sure. GraciasCraig H. | Overall Experience
The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.Charles E. | First Impressions
El cliente no dejó un comentario.Craig H. | First Impressions
My door code hasn’t worked but I understood it was a problem on your endPamela M. | First Impressions
Kierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)tiffany b. | First Impressions
El cliente no dejó un comentario.Bryan M. | Overall Experience
Representative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.LaShan and Robert L. | First Impressions
A+Jerry B. | Overall Experience
I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.Daisy J. | First Impressions
Servicio al cliente de excelencia.cindy h. | Overall Experience
Great experienceJerry B. | First Impressions
Check in was quick and easy and the representative who helped us was friendly and knowledgeable.Jhermi H. | First Impressions
El cliente no dejó un comentario.monty n. | Overall Experience
The front office was pleasant when we left. All other times they were not helpful.Paige P. | Overall Experience
El cliente no dejó un comentario.Michael H. | First Impressions
Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.Bruce T. | First Impressions
The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.MICHAEL C. | Overall Experience
El cliente no dejó un comentario.PATTY D. | Overall Experience
They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.ameer h. | Overall Experience
El cliente no dejó un comentario.Ethan D. | First Impressions
El cliente no dejó un comentario.James G Z. | Overall Experience
Joy was great. She just needed help with the volume volume of clients.William B. | First Impressions
I think the late fee should not be charged if you pay within 5 days of being due.JACKIE M. | Overall Experience
El cliente no dejó un comentario.Sybil M. | First Impressions
El cliente no dejó un comentario.Pete d. | First Impressions
El cliente no dejó un comentario.AARON S. | First Impressions
El cliente no dejó un comentario.Michelle G. | Overall Experience
We had a good experience. The staff was very helpful.Roger B. | First Impressions
El cliente no dejó un comentario.KIRK S. | Overall Experience
I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was dueJustin W. | Overall Experience
It was wonderful.James H. | Overall Experience
While cleaning out our "climate controlled" storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a "climate controlled," inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up "immediately" to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it's with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife's deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.DON C. | Overall Experience
The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!deborah s. | Overall Experience
This is the best location ever. Staff is friendly and helpful plus plus plus.Lillian S. | Overall Experience
El cliente no dejó un comentario.star p. | First Impressions
El cliente no dejó un comentario.JAMES P. | Overall Experience
El cliente no dejó un comentario.Bonnie R. | First Impressions
Great people and clean facilitychristopher m. | Overall Experience
No commentvicter m. | Overall Experience
Well kept facilities, friendly service, and convenient hours.peter k. | Overall Experience
Very pleased!JOHN B. | Overall Experience