Customer Reviews for U-Haul Moving & Storage at Parsons Ave

3,811 comentarios

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Polite fast and knowladged

BARAKAT S. 
Rating:
5.0

Everything was perfect.

Jemar B. 
Rating:
3.0

I had trouble loading the website since we were doing an after hours rental but the dropoff location was well light.

JEANNE F. 
Rating:
5.0

Customer did not leave a comment.

Louis F. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

BLANCHE G. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
3.0

Comply with city mask mandate.

JAMES T. 
Rating:
5.0

Everyone working there was very helpful and courteous

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY H. 
Rating:
5.0

Staff was friendly and thorough. Focused on me as customer.

Paul J. 
Rating:
3.0

Customer did not leave a comment.

LYDIA E. 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
4.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

When someone needs an extension on their rental and rental and they cannot get it because someone else has scheduled that date when they drop it off the one working behind the desk should be able to offer options for that person who really needs to hold on to that rental or offer of smaller truck or something just some kind of options don't just say that well you gotta bring it in because it's running out for so such-and-such time tomorrow offer options.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

JORDAN S. 
Rating:
3.0

Rented a 10' box truck for a one-way, 1600 mile trip. This unit had no cruise control. My fault for not asking before. Windshield was dirty and unit had cigarette burns on the seat and smelled heavily of smoke. The driver's door was sprung at the top and the wind whistled horribly the entire trip. When I checked the oil, it was overfull. The staff at the facility was very kind and helpful.

DAVID F. 
Rating:
5.0

It was perfect. Thank you!

ORLANDO S. 
Rating:
5.0

I rented an appliance dolly and had no help putting it in the back of the truck. I thought men were supposed to lift heavy things for women. I was by myself. He should've asked me if I needed assistance

JACKIE L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
1.0

Do your job. Once I paid I had to go search for the uhaul. The uhaul was dirty from previous user. It had to be cleaned and sanitized before I pulled off the lot to use it.

LEROINICA A. 
Rating:
5.0

Customer did not leave a comment.

CORTEZ A. 
Rating:
3.0

The van was dirty. There was cigarette ash in the cup holders. The steering wheel was so far to the left. The van needed an alignment bad. Driving the wheel like that was difficult. The staff at parsons was great. The van was awful and shouldn't be on the road until fixed.

KIM D. 
Rating:
5.0

Customer did not leave a comment.

OCHUOLE A. 
Rating:
5.0

Staff was great. Very happy that I chose that location.

Jaye L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Budea J. 
Rating:
5.0

Nothing. Staff was amazing, professional and fast.

JAYE L. 
Rating:
1.0

Customer did not leave a comment.

KARA S. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Professional, courteous and efficient. It took less than a minute to drop off the truck.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

TIKISHA D. 
Rating:
4.0

The woman that did the return on the truck was very polite. However, when I was stating the condition of the truck when I picked it up she was unconcerned with the problem. She offered absolutely no guidance, or if anything would be done.

rickey S. 
Rating:
3.0

I should have been given clearer instructions for what was needed for self check out before I arrived to pick up my truck. I should receive an email with instructions of what I can expect including that I'd need outside verification (ie lease or another person).

Moriah L. 
Rating:
5.0

Everyone was very kind and I had a pleasant experience :)

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

bart W. 
Rating:
5.0

Customer did not leave a comment.

Preston F. 
Rating:
4.0

Customer did not leave a comment.

Kyle M. 
Rating:
2.0

I called from NJ to see how much it was going to be for a tow dolly too go from this location to NJ . They told me it would be $35.00 a day. As he was doing the paperwork l Noticed that he had put me in for four days. So I question him about it and his exact words “they'll readjust the charge when it's returned. I was Never advised that the trailer would be a one-way trip and a flat fee of $295 including tax. I was furious the poor girl I apologized for being an arrogant so I called corporate office and they did give me a $40 dollar credit off the bill still does not justify the fact of honesty two and four public.

JAN D. 
Rating:
4.0

Customer did not leave a comment.

TERRY R. 
Rating:
3.0

Not after dark

CLARK C. 
Rating:
5.0

When I was unable to use my phone to pick up my truck the counter staff was very quick and efficient and had me on my way in a short time. They are unfailingly polite and funny.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Had to refill gas tank, twice , because guy taking it back said it wasn't close enough, and I just put 20 bucks in it to bring it back to half. He said it was closer to 3/8ths full, not half. Or he said they would charge me $4.50 a gal. to fill it. He was only doing his job. So, I asked where nearest station was and went to refill

Terry V. 
Rating:
5.0

Customer did not leave a comment.

Sheila F. 
Rating:
5.0

Customer did not leave a comment.

Sergei I. 
Rating:
3.0

Very disappointed with my U-haul experience.

Jackson H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Have the correct size truck available.

Andrew H. 
Rating:
5.0

Very well run. In and out quick. Overall great experience.

JOSHUA P. 
Rating:
1.0

I stopped to get gas before returning my uhaul. I selected I would drop the uhaul off at 500 pm. I returned it at 516, but with gas. I got charged an extra day rental and they claimed I didn't fill it up all the way and charged me for 3 gallons of gas. The gas was below 3/4 when I got it and they marked that it was at 3/4. Would not return and am disappointed.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

STEAPHAN S. 
Rating:
1.0

The lady when I dropped it off was very rude and not friendly at all. I would not recommend to a friend as long as she is there , other lady was nice.

Jordan U. 
Rating:
5.0

Customer did not leave a comment.

Alexandria C. 
Rating:
5.0

no improvements needed, just keep up the good work

DWAYNE W. 
Rating:
5.0

Kudos!!! Excellent customer service and experience

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

NATHAN F. 
Rating:
5.0

The manager made sure the equipment was clean and safe and properly hooked up before i left. He made sure I understood the hookup. Quick service when I returned. Made sure the billing was fair. Very satisfied. I would definitely rent equipment here again.

Michael M. 
Rating:
5.0

Very professional in and out no problems

JOHN S. 
Rating:
5.0

They was so friendly and kind great group there the was funny too lol…

JOSEPH J. 
Rating:
5.0

The U-haul agent was very helpful and friendly!

John S. 
Rating:
5.0

Prompt and friendly service on the pickup and drop off! Each of the staff I interacted with were helpful and courteous. Thank you!

MATTHEW C. 
Rating:
5.0

The service was fast. But not friendly

MAXINE R. 
Rating:
5.0

The customer are good job

TYRONE H. 
Rating:
5.0

Customer did not leave a comment.

KENDALL B. 
Rating:
4.0

Customer did not leave a comment.

Lila A. 
Rating:
3.0

Not enough parking at location. Cockroach inside truck cab found right after pick up.

SHALINA T. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Great service & fast service!!! Would rent from again.

KARL W. 
Rating:
5.0

Customer did not leave a comment.

NICK M. 
Rating:
5.0

So easy to do business here! This is my go-to spot for supplies and trucks. Staff is wonderful!

Tamera B. 
Rating:
4.0

Extremely easy to drop off

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
2.0

Customer did not leave a comment.

Bobbi M. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

George G. 
Rating:
3.0

Facility was closed when I dropped off truck

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Wonderful! Though it was hard finding the drop box at first!

Jacob E. 
Rating:
4.0

Customer did not leave a comment.

Delgazieo K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
3.0

Had a reservation at Hamilton Rd. They would not rent to me without a cell phone with me. Then once I made a special trip to get my phone, they informed me that they could not fill my order and sent me to Parsons. He claimed no one told him I was coming. It seemed like I was an inconvenience to both locations. Parsons was much nicer when I returned the equipment.

VANCE T. 
Rating:
4.0

Staff was very very nice. The truck cabin was dirty (smell of smoke, bottles under seat). Bumper was damaged but functional. Passenger lower mirror was broken and not secured, so wouldn't stay in position and made driving more dangerous. Both outside mirrors wouldn't move. There were two locks for tailgate but only 1 key. Luckily I realized this before locking. Otherwise, back was clean and truck drove fine.

DAVID K. 
Rating:
5.0

Everything went so smoothly!

TAMERA B. 
Rating:
5.0

Customer did not leave a comment.

Tea T. 
Rating:
3.0

Customer did not leave a comment.

ARETHA O. 
Rating:
5.0

The staff at Parsons Ave were all fantastic and are working very hard during a stressful time.

ANN B. 
Rating:
5.0

Always treated nice at this location. Good people and they had plenty of help working there so the wait was less than 10 min in line.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE C. 
Rating:
5.0

Customer did not leave a comment.

Drew S. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

The gentleman that got me started with my truck he was so helpful, very kind and assisted me more than he knew as I was really going through a hard time.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Karina N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam A.  |  Overall Experience 
Rating:
3.0

The unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.

FELICIA B.  |  Overall Experience 
Rating:
5.0

I was always treated with respect the location was always clean

SANDRA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIR CHARLES S.  |  Overall Experience 
No reviews have been submitted for this location.

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