Customer Reviews for U-Haul Moving & Storage at Parsons Ave

3,778 comentarios

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

Professional, courteous and efficient. It took less than a minute to drop off the truck.

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIKISHA D. 
Clasificación:
4.0

The woman that did the return on the truck was very polite. However, when I was stating the condition of the truck when I picked it up she was unconcerned with the problem. She offered absolutely no guidance, or if anything would be done.

rickey S. 
Clasificación:
3.0

I should have been given clearer instructions for what was needed for self check out before I arrived to pick up my truck. I should receive an email with instructions of what I can expect including that I'd need outside verification (ie lease or another person).

Moriah L. 
Clasificación:
5.0

Everyone was very kind and I had a pleasant experience :)

Nicholas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

bart W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
2.0

I called from NJ to see how much it was going to be for a tow dolly too go from this location to NJ . They told me it would be $35.00 a day. As he was doing the paperwork l Noticed that he had put me in for four days. So I question him about it and his exact words “they'll readjust the charge when it's returned. I was Never advised that the trailer would be a one-way trip and a flat fee of $295 including tax. I was furious the poor girl I apologized for being an arrogant so I called corporate office and they did give me a $40 dollar credit off the bill still does not justify the fact of honesty two and four public.

JAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY R. 
Clasificación:
3.0

Not after dark

CLARK C. 
Clasificación:
5.0

When I was unable to use my phone to pick up my truck the counter staff was very quick and efficient and had me on my way in a short time. They are unfailingly polite and funny.

PATRICIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

Had to refill gas tank, twice , because guy taking it back said it wasn't close enough, and I just put 20 bucks in it to bring it back to half. He said it was closer to 3/8ths full, not half. Or he said they would charge me $4.50 a gal. to fill it. He was only doing his job. So, I asked where nearest station was and went to refill

Terry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergei I. 
Clasificación:
3.0

Very disappointed with my U-haul experience.

Jackson H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
4.0

Have the correct size truck available.

Andrew H. 
Clasificación:
5.0

Very well run. In and out quick. Overall great experience.

JOSHUA P. 
Clasificación:
1.0

I stopped to get gas before returning my uhaul. I selected I would drop the uhaul off at 500 pm. I returned it at 516, but with gas. I got charged an extra day rental and they claimed I didn't fill it up all the way and charged me for 3 gallons of gas. The gas was below 3/4 when I got it and they marked that it was at 3/4. Would not return and am disappointed.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEAPHAN S. 
Clasificación:
1.0

The lady when I dropped it off was very rude and not friendly at all. I would not recommend to a friend as long as she is there , other lady was nice.

Jordan U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria C. 
Clasificación:
5.0

no improvements needed, just keep up the good work

DWAYNE W. 
Clasificación:
5.0

Kudos!!! Excellent customer service and experience

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN F. 
Clasificación:
5.0

The manager made sure the equipment was clean and safe and properly hooked up before i left. He made sure I understood the hookup. Quick service when I returned. Made sure the billing was fair. Very satisfied. I would definitely rent equipment here again.

Michael M. 
Clasificación:
5.0

Very professional in and out no problems

JOHN S. 
Clasificación:
5.0

They was so friendly and kind great group there the was funny too lol…

JOSEPH J. 
Clasificación:
5.0

The U-haul agent was very helpful and friendly!

John S. 
Clasificación:
5.0

Prompt and friendly service on the pickup and drop off! Each of the staff I interacted with were helpful and courteous. ¡Gracias!

MATTHEW C. 
Clasificación:
5.0

The service was fast. But not friendly

MAXINE R. 
Clasificación:
5.0

The customer are good job

TYRONE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDALL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lila A. 
Clasificación:
3.0

Not enough parking at location. Cockroach inside truck cab found right after pick up.

SHALINA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

Great service & fast service!!! Would rent from again.

KARL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK M. 
Clasificación:
5.0

So easy to do business here! This is my go-to spot for supplies and trucks. Staff is wonderful!

Tamera B. 
Clasificación:
4.0

Extremely easy to drop off

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bobbi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
4.0

El cliente no dejó un comentario.

George G. 
Clasificación:
3.0

Facility was closed when I dropped off truck

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

Wonderful! Though it was hard finding the drop box at first!

Jacob E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delgazieo K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY P. 
Clasificación:
3.0

Had a reservation at Hamilton Rd. They would not rent to me without a cell phone with me. Then once I made a special trip to get my phone, they informed me that they could not fill my order and sent me to Parsons. He claimed no one told him I was coming. It seemed like I was an inconvenience to both locations. Parsons was much nicer when I returned the equipment.

VANCE T. 
Clasificación:
4.0

Staff was very very nice. The truck cabin was dirty (smell of smoke, bottles under seat). Bumper was damaged but functional. Passenger lower mirror was broken and not secured, so wouldn't stay in position and made driving more dangerous. Both outside mirrors wouldn't move. There were two locks for tailgate but only 1 key. Luckily I realized this before locking. Otherwise, back was clean and truck drove fine.

DAVID K. 
Clasificación:
5.0

Everything went so smoothly!

TAMERA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tea T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ARETHA O. 
Clasificación:
5.0

The staff at Parsons Ave were all fantastic and are working very hard during a stressful time.

ANN B. 
Clasificación:
5.0

Always treated nice at this location. Good people and they had plenty of help working there so the wait was less than 10 min in line.

ANTHONY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
5.0

The gentleman that got me started with my truck he was so helpful, very kind and assisted me more than he knew as I was really going through a hard time.

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy C. 
Clasificación:
5.0

Pete Barnes and his sidekick are absolutely the best! Everything from pickup to drop-off was perfect.

JOHN S. 
Clasificación:
5.0

The staff was friendly and very helpful, would definitely use them again.

Robert L. 
Clasificación:
3.0

This was too far for me to drive to get a Truck, I literally had to drive 45 minutes to get the truck then 45 minutes back to my old place and thenload the truck and drive another hour and a half to go to my new place. There should be more closer locations to Delaware, Ohio and more trucks to chose from.

RITA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H. 
Clasificación:
5.0

Just continue to be professional

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY R. 
Clasificación:
3.0

I called on a Friday and made a reservation with a U-Haul contractor on Livingston avenue in reynoldsburg and on Saturday when I called to let him know I was on my way, he told me that there must have been a mistake my reservation didn't go through, there was a mix-up, not sure what happened, so I spent another 2 hours trying to find a U-Haul and finally got one on Parsons avenue. So it did finally work out at the end but I was frustrated by the fact that the man that took my reservation did not do his job and I end up having to go further to get another U-Haul. The one thing I didn't like about the Parsons avenue location what's the fact that the man behind the counter of course was busy putting some keys or something into the computer I had to wait and the place smelled like cigarette smoke because the garage door was open there was a few guys sitting out there smoking cigarettes

APRIL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA B. 
Clasificación:
5.0

Went to website to find drop off locations closer to my sons location and first 2 locations we went to said open and didn't exist. Drop off location was south of us. We were going north. A lot of backtracking

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELENA CECILIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANANTH K. 
Clasificación:
3.0

Assist customer in getting truck out of lot. They were squeezed in super tightly

BRIANNA H. 
Clasificación:
5.0

The tires on the car hauler I rented were long overdue for replacement. They had very little tread left of them, and they became lumpy even after the trailer was parked for a short time.

LAURIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN W. 
Clasificación:
2.0

Rude because I asked them to show me how to hook up the trailer and he said I have no busy pulling a trailer but I drove a semi

Joshua R. 
Clasificación:
1.0

El cliente no dejó un comentario.

BOBBI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karina N.  |  Overall Experience 
Clasificación:
1.0

Answer phone

ERNEST B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP T. 
Clasificación:
5.0

Very efficient drop-off process.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEANNA D. 
Clasificación:
4.0

Although they were clearly understaffed, the gentlemen "manning" the operation were courteous and seemed to be doing their best to handle the line of people staring at them.

Joseph P. 
Clasificación:
1.0

Recommend another pick/up drop off location

Patricia T. 
Clasificación:
3.0

Horrible experience with being called about 16ish hours before my pickup time the day before being told there won't be a uhaul for me. Had people coming from out of state to help and had to tell them to stay later because of this. Very unacceptable. Uhaul is Never getting my business again

AUSTIN G. 
Clasificación:
4.0

When I arrived there was no truck waiting for me. I had reserved it on 7.27.21 and drove from Huntington,WV to Columbus to move my daughter into her new apartment at OSU. I was very disappointed and at a loss as to what to do. I sat in my car called around Columbus to find another truck. Then I received a call from Mr. Pete Barnes telling me to come back that he found me a truck. I cannot tell you how happy that made me. Mr. Barnes was so very nice and he made sure that my truck was ready and that we were satisfied and when we returned the truck he checked everything for us and wished us a safe stay and a trip back home. He is a prime example as to how people should be. He is a total asset to the UHaul family.....I am forever grateful for his help.

REBECCA B. 
Clasificación:
1.0

Staff were very rude to us and not at all helpful.

Alexander S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRODY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam A.  |  Overall Experience 
Clasificación:
3.0

The unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.

FELICIA B.  |  Overall Experience 
Clasificación:
5.0

I was always treated with respect the location was always clean

SANDRA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SIR CHARLES S.  |  Overall Experience 
Clasificación:
5.0

Pete and staff were excellent!

Benjamin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

althea s.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Volver
arriba